27 Senior mental health information and advice worker jobs

We have an exciting opportunity for an experienced and motivated leader to join Milestones Trust's Mental Health Division as a Peripatetic Service Manager.

This is a varied and rewarding role providing leadership and management support across a range of mental health services in Bristol and South Gloucestershire.

You will support services during periods of change, growth, development or management absence, offering operational oversight, leadership and support to teams working with people who have complex and enduring mental health needs.

Your focus will be on ensuring high-quality, recovery-focused support, maintaining compliance and driving positive outcomes for the people we support. 

About the role

As a Service Manager, you will be responsible for the overall performance, quality and compliance of your services. You will provide visible leadership, support the development of leaders and staff teams and ensure the delivery of high-quality support that promotes recovery, wellbeing and positive outcomes.

You will work collaboratively with colleagues, commissioners, healthcare professionals, families and other stakeholders to ensure people receive coordinated, responsive and personalised support. 

Key responsibilities

• Leading and supporting Service Coordinators and wider staff teams to deliver high-quality, recovery-focused services.
• Ensuring services operate safely and remain compliant with regulatory, contractual and organisational requirements.
• Driving continuous improvement and embedding a culture of learning, accountability and excellence.
• Monitoring service performance and using data, feedback and outcomes to inform service development.
• Managing budgets effectively and ensuring resources are utilised efficiently.
• Supporting workforce planning, recruitment, retention and staff development across the services you oversee.
• Building positive relationships with commissioners, health professionals, families and other key stakeholders.
• Supporting referrals, assessments, service transitions and occupancy management.
• Acting as a visible and approachable leader who promotes the Trust's values and culture. 

About you

The successful candidate will:

• Have substantial experience working with people who have complex and enduring mental health needs.
• Demonstrate strong leadership and management experience within health, social care or supported housing services.
• Have a proven track record of leading, motivating and developing high-performing teams.
• Be confident managing complex situations, safeguarding concerns and positive risk-taking within a social care environment.
• Possess excellent communication and relationship-building skills, with the ability to work effectively with a wide range of stakeholders.
• Be able to analyse service performance, identify opportunities for improvement and implement effective solutions.
• Have experience managing budgets, resources and workforce planning.
• Be highly organised, resilient and able to balance competing priorities in a dynamic environment.
• Be confident using IT systems and Microsoft Office applications, including Outlook, Word and Excel.
• Share a commitment to person-centred practice, inclusion and delivering excellent outcomes for people with mental health support needs.

 Why join us?

This is an excellent opportunity to work across a variety of services, develop talented teams and play a key role in shaping high-quality mental health support across Bristol and South Gloucestershire. You'll be joining an organisation that is committed to empowering people, investing in its workforce and continually improving the services it delivers.

Here at Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package including:

• 34 days’ annual leave, including recognised public holidays
• Learning and development to support your career growth
• Nationally recognised qualifications, from entry‑level care to management
• Flexible working, with rotas provided in advance
• Occupational Sick Pay after two years, increasing with service
• Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
• Enhanced maternity and paternity pay
• Free enhanced DBS check
• Dayforce Wallet, giving you access to your earnings before payday
• Employee referral scheme with financial rewards
• Employee Assistance Programme from day one, offering confidential 24/7 support
• Company pension scheme to help grow your retirement savings 

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.