Service management jobs

The Community and Events Fundraiser will join the Income Generation Team and work alongside the Head of Income Generation and Corporate Partnership Lead. The Income Generation Team drives the charity’s fundraising success by developing supporter relationships, delivering campaigns and events, and securing income from individuals, communities, businesses and trusts and foundations. The team works collaboratively to maximise opportunities, grow sustainable revenue, and ensure our mission has the resources it needs to thrive.

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Role Purpose

You are responsible for developing and delivering a range of community and event-based fundraising initiatives. Your role involves engaging supporters, building strong relationships within the community, and maximising income through creative and impactful fundraising activities.

Role Outcomes

• Working with the Head of Income Generation to develop and implement strategies to support the growth of our organisation from community fundraising activities.
• Owning the delivery of the community fundraising plan which results in a growth of income from our grassroots activities with individuals and associations across our region.
• Acting as a key point of contact for community fundraisers, providing guidance, resources, and support to help them achieve their goals.
• Develop an annual calendar of participation events and appeals, including leading on the creation and delivery of marketing activity for these initiatives, in collaboration with the wider Marketing and Communications Team to maximise promotion, engagement and results.
• Planning, organising and delivering fundraising events, ensuring they are delivered on time, within budget, and meet income targets.
• Recruiting, training and managing event volunteers to ensure successful delivery of events and show them a high standard of care and support to retain them.
• Cultivating and manage relationships with supporters, ensuring excellent stewardship and engagement.
• Identifying and develop opportunities to grow the charity’s supporter base (including working collaboratively with other teams to integrate community and event fundraising with other areas of the organisation).
• Acting as an ambassador and represent BDC Mind at external functions, events, giving talks and presentations as required.
• Leading on the planning and delivery of marketing activity for all fundraising events and initiatives, taking responsibility for generating content, scheduling activity and driving audience engagement, while collaborating with the communications team to maximise reach and impact.
• Evidencing progress towards in-year and longer-term goals by building a robust fundraising pipeline across multiple income streams, monitoring and evaluating the success of community and event fundraising activities, producing regular reports and data analysis.
• Setting and manage income and expenditure for all fundraising initiatives, ensuring cost-effectiveness and profitability.
• Keeping accurate records of donor interactions, income, and expenditure on the charity’s database.
• Consistently working in alignment with our aims, objectives, policies, core values and standards set out in our Employee handbook.
• Fully participating in all relevant training to develop and maintain your performance in the role.
• Demonstrating an ongoing commitment to our values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving.
• Performing other duties as reasonably required within the role.

Person Specification

BDC Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.

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Qualifications

Essential:

• Proven track record of successful income generation/business development activity, including successful fundraising activity on behalf of an organisation.
• Full driving licence and own vehicle.

Desirable:

• Strong academic background in English Language.
• Fundraising, Events Management or Marketing qualification.

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​Experience

Essential:

• Experience of developing and successfully launching new community and/or events products.
• Proven experience of delivering income growth in an events and/or community fundraising setting (preferably both) and evidencing progress towards agreed income targets.
• Experience of providing exemplary supporter stewardship to strengthen and cultivate relationships with fundraisers.

​Desirable:

• Working in the charity sector.
• ​Experience of volunteers management.

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Skills and Abilities

Essential:

• ​Strong interpersonal and communication skills, with the ability to build and maintain relationships with a wide range of stakeholders.
• ​Creative and innovative approach to developing fundraising initiatives.
• Excellent organisational and project management skills, with the ability to prioritise and meet deadlines.
• Strong analytical skills and ability to think strategically.
• Manage budgets/campaigns/initiatives and evidence progress towards agreed income targets.
• Ability to plan and deliver effective promotional activity for fundraising campaigns and events, using a mix of digital and offline channels to drive engagement and income.

 Desirable:

• Ability to manage volunteers

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Knowledge

Essential:

• Knowledge of fundraising regulations and code of practice.
• Proficient in Microsoft Office and fundraising databases or CRM systems.
• Proven knowledge of online fundraising tools

Desirable:

• Using the Beacon CRM system.
• Using Canva
• Knowledge of third sector services.

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​Attitude and Personal Attributes 

Essential:

• A flexible and proactive attitude, with the ability to work independently and as part of a team.

• Entrepreneurial, results-driven, and able to meet deadlines under pressure.
• Understanding of and enthusiasm for BDC Mind’s delivery approach and mission and values.
• Passion, motivation and resilience to raise money to support the mental health and wellbeing of our local people.
• Demonstrate a commitment to equality, diversity and inclusion in the workplace.

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Are you passionate about working 1-to-1 with young prison-leavers from a variety of backgrounds; many of whom are from marginalised communities, to help them lead more stable, rewarding lives?

As a Switchback Mentor, you will play a vital role in transforming the lives of young prison-leavers, helping them break free from the justice system and build stable, rewarding futures. You will be responsible for building your own caseload by engaging directly with young men in prison and providing intensive support after their release. In addition to working with those you meet in prison; you will also support Trainees referred to the programme after they have already been released.

Once on the programme, you will maintain regular contact with Trainees, meeting face-to-face at least once a week to help them navigate the challenges of being recently released from prison and work towards their goals. Most importantly, you will do this in a way that reflects Switchback’s core values: putting Trainees at the heart of everything we do, setting high expectations, and building authentic, supportive relationships that enable lasting change.

It is essential that Mentors can confidently and professionally engage with all Trainees who meet the eligibility criteria for the Switchback programme, providing them with the support and guidance needed to move forward positively.

What you’ll get when you work for us:

Switchback takes the development of Mentors very seriously. Switchback Mentors are the drivers of our impact, and we will help to build your expertise as a practitioner through our in-house training in our unique change model. This is complemented by a comprehensive training and supervision package including: regular psychologically informed 1:1 clinical supervision and group reflective practice sessions and an annual, individualised training budget. You will also join a structured progression pathway which can provide opportunities to further develop management skills and technical expertise, informed by your own learning goals.

Switchback understands the challenges and complexities faced by the young people we work with. To ensure Mentors can provide the highest level of support, we intentionally keep caseloads low. This allows Mentors to dedicate the time and resources needed to build strong, meaningful relationships and offer Trainees the intensive, tailored support they need to make lasting change.

Our vision is that no-one feels like suicide is their only option.  Our brand and communications are a vital tool to achieve this. Through bold, targeted campaigns and marketing, we want to continue to expand our reach, so that more people know about our life-saving services and we continue to break down the stigma that prevents people seeking and offering help. 

The Talent Lead will be the driving force behind CALM’s Ambassador and Talent work, ensuring our high-profile supporters are deeply integrated into our mission to prevent suicide. 

This role is the bridge between our influential voices and our core impact areas of campaigns, press, content, social, fundraising and service delivery. This is a strategic, leadership position that requires a high level of collaboration, expert relationship management, robust operational oversight, and a passionate commitment to CALM’s life-saving work.

Responsibilities

Recruitment and retention 

• Lead on maintaining and strengthening existing relationships with talent and their management teams, working with the Communications Officer to ensure seamless and efficient stewardship and comms that streamline updates and inbound requests 

• Work closely with the Head of PR & Comms to develop and realise an Ambassador strategy that aligns with our overarching organisational goals and an ambitious targeted recruitment strategy 

• Lead proactive outreach and attend industry events to elevate CALM’s profile. Identify talent with lived experience that aligns authentically with our cause

• Oversee the digital evolution of our talent community, working closely with the Communications Officer to develop new and existing comms channels that connect us with our Ambassadors and their teams, management of contact data within Salesforce, and ongoing monitoring of Ambassador social, press and partnership activity

• Beyond the creative and relational, you will oversee the operational excellence of the department. This includes:

  • Leading on impact reporting and ongoing monitoring of Ambassador activity to measure success.

  • Managing the full lifecycle of talent engagement, from creating and managing contracts to ensuring all activity is integrated with our Stories and Safeguarding protocols to support both Ambassadors and their teams.

Collaboration 

• A key part of this role is high-level collaboration with the Fundraising team. You will ensure that corporate partnerships, challenge events, major and individual giving initiatives are fully supported, managing the high volume of Ambassador requests with a strategic lens

• Lead on the Talent integration with Fundraising to realise our contractual commitments with funders, and deliver added value to income-generating activity across the full Fundraising mix

• Work collaboratively with the Communications Officer and Social Media Manager to deliver industry-leading collaborative content, providing regular, high-impact updates to keep our supporters engaged and informed.

• Work with the wider MarComms team to advise on our wider creator strategy, ensuring a cohesive approach to how we engage public figures 

• Support the Head or PR & Comms to manage Talent-specific press requests, including scheduling and briefing 

Your profile 

Essential Criteria

• Significant experience in talent management, artist relations, or high-level PR/communications

• Proven track record of building and maintaining high-level relationships with celebrities, influencers, and their management teams (agents, publicists, and assistants)

• Extensive experience in talent-led PR, end-to-end media campaign management, and protecting brand integrity through strategic reputation oversight 

• Ability to collaborate with multiple teams, managing multiple stakeholders with competing priorities

• Ability to develop and realise long-term talent and recruitment strategies that align with wider organisational goals 

• Highly professional with exceptional interpersonal and communication skills and influencing ability

• Proficient in monitoring and evaluating talent activity, using data to produce high-impact reports for senior leadership and stakeholders

• Comfortable acting as a public-facing representative for an organisation at high-profile external events and networking opportunities

Desirable Criteria

• An existing, active network of contacts within the UK entertainment, sports, or digital creator industries

• Experience working alongside Marketing & Comms teams to brief and deliver industry-leading collaborative content and campaigns  

• Demonstrable experience in drafting and managing talent contracts, service level agreements, and data management (ideally using Salesforce)

• Experience working collaboratively with fundraising teams to leverage talent for corporate partnerships, major gifts, and multi-channel public appeals

• An understanding of the charity, mental health or suicide prevention sector and the key issues for communication with stakeholders, supporters and the broader public

• A robust understanding of safeguarding protocols and the ethical considerations involved when working with high-profile individuals sharing lived experience of mental health or suicide

Why us?

Reports to: Head of PR & Communications 

Contract: Full-time

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

Salary: £50k-£55k

A work environment that values creativity, personal growth and collaboration.

Applications for this role close on Monday 6th April. 

Location: Leamington & Nuneaton Custody Suites, with occasional travel across the region.

Contract: Permanent 

Job Reference Number: 1673

Cranstoun are currently looking for an Arrest Referral Worker in our CARS Warwickshire team, which has had, and continues to receive national recognition.

Cranstoun are proud to work with the Warwickshire Police and Crime Commissioners to deliver the Cranstoun Arrest Referral Service, offering offenders the opportunity to break the cycle of substance related crime.

Are you currently working as a substance use worker, probation officer, or could you bring transferable skills and experience to our team? Are you a good listener? Can you motivate people to change? Are you comfortable working with vulnerable people? This is a great opportunity to have a positive impact on peoples’ lives.

You will work in police custody assessing, advising and referring offenders, providing them the opportunity to access treatment to address their substance use.  You will work alongside the Probation service to assess people attending court to complete assessments for court outcomes for positive change.

You will be responsible for delivering all elements of substance use work including assertive engagement, harm reduction support, as well as other associated duties. You need to have an understanding of the issues faced by people who use drugs and alcohol, and who commit crime, and be dedicated to delivering a service that supports these individuals to make positive changes to their behaviour, health and well-being.

All roles within this service are subject to enhanced DBS checks and Police vetting. 

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Are you an organised and proactive events professional with a passion for creating high-quality supporter experiences?
From intimate cultivation dinners to flagship stewardship moments, our high value events play an important role in building meaningful relationships with our most committed supporters. We’re looking for an exceptionally organised High Value Events Assistant to play a key role in supporting the delivery of this varied and ambitious programme.

What does this role do?
As High Value Events Assistant, you will:

• provide high-quality administrative and delivery support across a portfolio of flagship, bespoke and stewardship events for high value audiences.
• manage guest lists, invitations and RSVPs, ensuring accurate data handling and a seamless supporter journey.
• support the development of event content and collateral, including liaising with internal teams and sourcing compelling case studies.
• research and liaise with venues and suppliers, source prize donations and support event logistics to ensure smooth delivery.
• lead on the organisation of regular internal events, including the annual departmental conference.
• take responsibility for delivering a small number of supporter engagement events, working with major donors and corporate partners where appropriate.

Interviews for this role are provisionally scheduled for Tuesday 31st March and Wednesday 1st April 2026 and will take place on Teams.

Could this be you?
To be successful in this role, you’ll have experience in events, administration or team support, ideally within the charity, fundraising or corporate sectors. You’ll be highly organised, detail-focused and confident managing multiple priorities in a fast-paced environment. You’ll bring strong communication skills, sound judgement and a proactive approach to problem-solving. Most importantly, you’ll be motivated to contribute to impactful events that support the mission of Dogs Trust.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Corporate Partnerships Coordinator

We are seeking a highly organised Corporate Partnerships Coordinator to help deliver exceptional stewardship and engagement for corporate supporters.

Position: Corporate Partnerships Coordinator
Salary: £28,000 per annum
Location: Remote within the UK with occasional travel
Hours: Full time
Contract: Permanent
Closing Date: 5:00pm on Thursday 2nd April 2026. (We reserve the right to close the role early should a suitable applicant be found)
 

About the Role

This role plays an important part in supporting corporate partnerships and ensuring every partner feels valued and connected to the organisation’s work.

You will coordinate communications, manage administration and support events and engagement activities while maintaining accurate records and reporting.

Key responsibilities include:

• Supporting the delivery of stewardship plans for corporate partners
• Acting as a first point of contact for partner enquiries
• Drafting communications including partner updates and newsletters
• Coordinating partner events, webinars and engagement opportunities
• Maintaining accurate partnership records within the CRM system
• Supporting donation processing and partnership reporting
• Assisting with research and preparation for partnership proposals
• Coordinating meetings, agendas and internal team support

About You

You will be organised, proactive and comfortable working with multiple stakeholders while maintaining excellent attention to detail.

You will bring:

• Experience in supporter care, account management, customer service or administration
• Excellent written communication skills
• Strong organisational skills and attention to detail
• Experience working with CRM or database systems
• Confidence managing multiple tasks and priorities
• A proactive approach and professional manner

About the Organisation

This organisation works in partnership with Indigenous and local communities to protect rainforests and tackle the climate crisis. By supporting community led conservation and providing practical resources, they help protect vital ecosystems while strengthening resilience against environmental threats.

Other roles you may have experience of could include; Corporate Partnerships Assistant, Partnerships Coordinator, Fundraising Assistant, Corporate Fundraising Officer, Account Executive, Supporter Care Officer.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Support Coordinator

We’re looking for an enthusiastic and motivated individual to join the Haringey Team in London.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11352 Stroke Support Coordinator

Location: Home-based, Haringey. However, regular travel will be required as part of this role (will include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week

Salary: Circa £28,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live)

Contract: This is a Maternity Cover role for 12 months, until 26 April 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 27 March 2026

First Interview (online): Friday 3 April, via Microsoft Teams.

Second Interview (face to face): Thursday 9 April, London EC1V 2PR

The Role

Reporting to Service Delivery Coach, key responsibilities will include:

• Organise and facilitate effective service communication for the benefit of stroke survivors and carers in understanding and achieving their goals.
• Ensure that timely, confidential and accurate records are kept on the CRM data base and all data is in line with the retention policy and GDPR compliant.
• Develop and manage service volunteers to support service delivery for stroke survivors and carers as required.

About You

You will have experience in:

• Providing person centred support to empower vulnerable people or people with a disability or long-term health condition and their carers
• Nurturing emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
• Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)

This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

About The Refugee Council

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.

We have offices across the UK where our Services teams provide support to refugees at local level.

Inclusion and Accessibility

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Our Values

Our values underpin everything we do:

• Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.

About the role

As a Data Officer, you will ensure that the data we hold and transfer in or out is accurate and high quality so that reporting is appropriate for effective operational management and decision making.

The Data Officer plays a key role in supporting the Refugee Council’s data-driven operations by ensuring that data practices are accurate, consistent, and aligned with organisational standards. Operating with a degree of independence, the postholder applies sound judgment and initiative to manage daily data responsibilities, troubleshoot issues, and respond to evolving service needs. They ensure that the right data practices are in place, enabling others across the organisation to work confidently and effectively with data.

This is a permanent, full-time position working 35 hours per week.

Staff Benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more!

Let’s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 23 March 2026.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Duty Worker

Bristol

£26,385 - £27,189 

Want to develop your skills and experience while playing a key role in providing support to people experiencing homelessness in Bristol?

Where you’ll be working

Our client is looking for 2 Duty Workers to join the expansion of their Accommodation Service. The service provides accommodation and housing related support to people who may have complex needs, including multiple challenges such as physical and mental health issues, substance use and a history of trauma. They are dedicated to providing a safe, high quality and inclusive service to people while they are living in the hostel, and a positive move-on into independent housing.

You will join a dynamic team of managers, day shift and night shift workers, taking part in the renewal of the service, helping to provide a psychologically-informed environment and a supportive and secure place where residents can make meaningful life changes.

What you’ll be doing as a Duty Worker

In the rewarding role of Duty Worker, you’ll gain valuable experience working alongside a dedicated team to deliver a safe, inclusive, and high-quality service. You’ll be the first point of contact at reception, helping create a welcoming and supportive environment. Your responsibilities will include:

• Supporting the day-to-day running of the project.
• Managing reception duties, including phones, access, and basic client support.
• Maintaining communal and office spaces.
• Coordinating health & safety checks and admin tasks.
• Providing person-centred support to residents.

Working hours

You will work full time on-site on a 7‑day rolling rota, including early shifts from 7:30am, late shifts until around 10pm, bank holidays, and two extended weekend shifts in every six. Some roles also offer a 20% pay premium for hours worked between 8pm–8am Monday to Friday, and for all weekend hours.

About You
This is a brilliant opportunity if you're looking to grow your career in the sector, many of their current managers began as Duty Workers, so why not take that first step?

We’d love to hear from you if you bring:

• Great communication skills and some experience providing a service to others - whether in retail, hospitality, care, or community work you’ll be able to engage with people in a busy environment.
• Empathy and understanding of the challenges faced by people experiencing homelessness.
• A genuine interest in supporting vulnerable women to make positive changes in their lives.
• Solid organisational skills, with basic IT and admin capability.
• A proactive attitude and a willingness to learn and grow.

They believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a  recovery focused approach.

Closing date: 10 am on 7 April 2026

Interview and assessments on: 28-30 April 2026

Our client is  committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Ealing MHCA in Ealing. 

Sounds great, what will I be doing?

Ealing MHCA is a drop‑in mental health crisis support service for anyone in Ealing aged 18 and over who is experiencing a mental health crisis or emotional distress. The service provides a safe, calm, and welcoming space where individuals can receive immediate support without needing to attend A&E. Our aim is to reduce distress, help people feel heard, and support them to regain stability in the moment.

Visitors can access one‑to‑one emotional support, help creating short‑ and long‑term safety plans, guidance and signposting to other relevant services, and access to refreshments. The service may also offer group activities, such as peer support sessions, creative groups, or wellbeing‑focused activities, which create opportunities for connection, expression, and recovery in a supportive environment.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The ideal candidate will have strong knowledge of issues affecting individuals with a wide range of mental health conditions and will be able to communicate and provide support with dignity and respect. They will be an effective team player who can also work independently, take initiative, and support the induction of new staff and volunteers. The role requires the ability to work confidently with statutory services, alongside excellent listening skills and strong verbal and written communication abilities. Candidates should demonstrate effective partnership‑building skills with both statutory and voluntary/community sector organisations, as well as experience in risk assessment, case management, and working under pressure in a dynamic environment. Strong organisational, prioritisation, and time‑management skills are essential, alongside good IT proficiency—including MS Word, Outlook, and internet use—and solid literacy and numeracy skills. A good understanding of recovery tools, local mental health and wellbeing services, and safeguarding principles is also required, with the ability to address safeguarding concerns appropriately.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

About Us

Naz and Matt Foundation is a multi-award-winning UK charity working at the intersection of LGBTQI+ identity, parental acceptance, faith, culture, suicide prevention, honour-based abuse, and domestic abuse. We help remove the barriers that prevent religious and culturally conservative parents from accepting their LGBTQI+ children — work that directly saves lives.

We are a by-and-for organisation, rooted in the communities we serve. Lived experience is at the heart of everything we do.

Why Join Us

• You will play a direct role in saving lives and protecting people at serious risk.

• You will help shape the next phase of our frontline support service as we grow.

• You will be part of a deeply values-led, community-rooted organisation where lived experience is respected, centred, and celebrated.

We are looking for an experienced and compassionate Frontline Support Services Lead to take day-to-day ownership of our specialist support service. This is a senior, hands-on role for a practitioner who is equally confident providing direct 1:1 support to high-risk clients and leading a small team of frontline Support Workers.

As our Founder/CEO steps back from operational delivery of frontline support, you will be the heartbeat of our frontline work — ensuring every person who reaches out to us receives safe, culturally sensitive, trauma-informed support.

Role Details

• Rate: £20 per hour

• Hours: 21 hours per week (7 hours per day, 3 days per week)

• Contract: Freelance (ongoing)

• Location: Remote — London-based candidates only as some face-to-face meetings are required

• Reporting to: Founder/CEO

• DBS: Enhanced DBS required

What You'll Do

Direct Client Support

• Provide trauma-informed 1:1 support via phone and email to LGBTQI+ individuals and parents from religious and culturally conservative backgrounds.

• Hold complex, high-risk cases with confidence and care, including those involving suicide ideation, honour-based abuse, forced marriage, domestic abuse, and emergency relocation.

• Maintain clear professional boundaries while delivering culturally sensitive, community-rooted support.

Team Leadership & Supervision

• Line manage two existing freelance Support Workers and support the onboarding of a third.

• Provide regular case supervision, complex case guidance, and decision-making support.

• Champion staff wellbeing and safe working practices in emotionally demanding frontline work.

Safeguarding & Risk Management

• Act as the senior safeguarding lead for all frontline services.

• Lead on DASH risk assessments, safeguarding escalations, and referrals, including MARAC processes where required.

• Ensure safeguarding procedures, escalation pathways, and professional boundaries are consistently upheld.

Support Group Facilitation

• Co-host our monthly LGBTQI+ support group, alternating facilitation with the CEO (Wednesday evenings, once per month).

Case Management System Transition

• Lead the operational migration from our legacy case recording system to a new case management platform, including data migration, process development, and staff training.

Who We're Looking For

You will need to demonstrate:

• Significant frontline experience in suicide prevention, domestic abuse, honour-based abuse, or specialist crisis support.

• Strong knowledge of safeguarding, DASH risk assessment, and escalation in high-risk contexts.

• Experience managing or supervising frontline support staff in a specialist or statutory setting.

• A trauma-informed, person-centred approach to support delivery.

• The ability to build trust through shared cultural understanding while holding clear professional boundaries.

• Experience working within small, values-led charities or specialist support services.

Genuine Occupational Requirement (GOR)

Naz and Matt Foundation is a by-and-for charity. Our services are designed to be delivered by people with direct lived experience of the communities we support. In line with the Equality Act 2010, the following criteria are Genuine Occupational Requirements for this role:

• Lived Experience: You must identify as LGBTQI+ or be the parent of an LGBTQI+ person.

• Cultural Background: You must be of South Asian heritage, reflecting the communities we serve.

• Language: You must be fluent in English (spoken and written) and Urdu (spoken).

• Right to Work: You must have the permanent right to work in the UK.

• Location: You must be based in London.

Join Our Team: Make a Difference in Education!

Are you passionate about transforming the lives of vulnerable young people? We're an innovative education charity and creative school dedicated to supporting London’s most at-risk young people. Through our holistic approach, we empower students to thrive academically, socially, physically, and emotionally in a nurturing community.

At TCW, we pride ourselves on being a sector-leading alternative school, rated Outstanding by Ofsted in every category: Quality of Education, Leadership and Management, Behaviour and Attitudes, Personal Development and Sixth Form. Since 1999, we’ve been refining a unique, creative approach to education that celebrates individuality and helps every student thrive. As Ofsted (2025) wrote:

“The Complete Works transforms pupils’ lives for the better.”

Our Approach: We offer a unique blend of personalised group and one-to-one lessons, combined with creative projects and comprehensive wellbeing support. Over the past 25 years, our team has helped thousands of young people regain their confidence, earn valuable qualifications, and grow into successful, happy adults.

The Role: We are seeking passionate and creative people to teach one-to-one lessons with young people across London, working both in students’ homes and other public spaces. You do not need to be a qualified teacher, we will provide your training. Our students have high needs including SEN, medical needs, and SEMH, making mainstream school unsuitable. The work is varied, challenging, and immensely rewarding. You’ll be backed by a dedicated office education team, including a QTS teacher who will mentor you, as well as specialists in safeguarding, wellbeing, and interventions. Your mission: to inspire your students to learn creatively, grow in confidence, and achieve academically.

What We Offer:

• Competitive pay rates with regular progression
• A culture of promotion from within (our senior leadership team all started in entry level positions)
• Ongoing professional development, tailored to your ambitions and interests
• Regular socials and staff clubs, a supportive and friendly culture
• Competitive Pension scheme
• Mental Health and Wellbeing Facilities and Support from our in house Wellbeing Team
• Access to hundreds of company discounts, including gym membership, cinema tickets and fashion.
• Excellent work life balance - school holidays.
• The chance to positively influence the lives of vulnerable children
• Flexibility to develop your role based on your strengths and interests.

Requirements:

• Legal right to work in the UK.
• Enhanced DBS Certificate and Overseas Police Clearances (if applicable).
• Two professional reference checks.
• Experience working with young people, ideally with SEN or SEMH.
• Willingness to teach English, Maths and Science up to KS3 or KS4 level, with support.
• GCSE in Maths/English/Science at C or above.

Pay:

• Starting rate: £51.75 per 3-hour session + £6.25holiday pay.
• After a 5-week induction: £59.13 per session + £7.14 holiday pay.

Training:

• Induction Day: One full day (9:00 am – 3:45 pm).
• Induction Training Sessions: Five Tuesday afternoons (4:30 – 6:00 pm).
• Ongoing Professional Development: Weekly sessions on Thursday afternoons (4:30 – 6:00 pm).
• Training is paid at £13.15 + £1.59 per hour, allowing you to learn and teach simultaneously.

Ready to make a real impact? Apply now and be part of a team that's changing lives through education!

TCW Values:

We believe our students deserve a broad range of role models, reflecting the diversity of our society. Therefore we welcome applications from those of all backgrounds, ethnicities, gender identities, sexual orientations and those with disabilities or neurodivergent conditions.

The Complete Works school is committed to safeguarding and promoting the welfare of children.

This role is exempt from the Rehabilitation of Offenders Act 2020. Any job offer will be conditional on the satisfactory completion of pre-employment checks, including an enhanced Disclosure and Barring Service check and barred list check.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Hammersmith and Fulham MHCA service. 

Sounds great, what will I be doing?

Hammersmith and Fulham MHCA is a drop‑in mental health crisis support service for anyone in Ealing aged 18 and over who is experiencing a mental health crisis or emotional distress. The service provides a safe, calm, and welcoming space where individuals can receive immediate support without needing to attend A&E. Our aim is to reduce distress, help people feel heard, and support them to regain stability in the moment.

Visitors can access one‑to‑one emotional support, help creating short‑ and long‑term safety plans, guidance and signposting to other relevant services, and access to refreshments. The service may also offer group activities, such as peer support sessions, creative groups, or wellbeing‑focused activities, which create opportunities for connection, expression, and recovery in a supportive environment.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The ideal candidate will have strong knowledge of issues affecting individuals with a wide range of mental health conditions and will be able to communicate and provide support with dignity and respect. They will be an effective team player who can also work independently, take initiative, and support the induction of new staff and volunteers. The role requires the ability to work confidently with statutory services, alongside excellent listening skills and strong verbal and written communication abilities. Candidates should demonstrate effective partnership‑building skills with both statutory and voluntary/community sector organisations, as well as experience in risk assessment, case management, and working under pressure in a dynamic environment. Strong organisational, prioritisation, and time‑management skills are essential, alongside good IT proficiency—including MS Word, Outlook, and internet use—and solid literacy and numeracy skills. A good understanding of recovery tools, local mental health and wellbeing services, and safeguarding principles is also required, with the ability to address safeguarding concerns appropriately.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are looking for a Senior Independent Domestic Violence Advocate who is passionate about supporting male victim/survivors of abuse to join our unique specialist housing support project (Ashraya Project) for Male victims of domestic abuse. The role is a hybrid working role based at our London office close to Old Street tube station with travel throughout London as required.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.
• Practice Support: Clinical supervision and group reflective practice

About the Role

You will:

Effectively manage and provide a pro-active, high quality frontline service to male victims of domestic abuse. You will work within a multi-agency framework consisting of MARAC and multi-agency partners when required. This role requires a specialist understanding of the barriers faced by male victims of domestic abuse and harmful practices. We particularly welcome applicants who are male, as they are under-represented in the provision of support to domestic abuse victim survivors.

Key Responsibilities:

• Effectively manage and develop a high quality, innovative and pro-active domestic abuse service for victims and their children, including those at highest risk
• Ensure that the service prioritises the safety, security and dignity of service users and their children
• Be the lead in crisis situations and provide advice and guidance on safeguarding issues and information sharing concerns.
• The role will work collaboratively with the Management team, in order to achieve the implementation of the business plan and the development of the service to maximise positive outcomes for clients.
• Manage a small team, conducting supervision and case reviews to ensure safe practice.
• Carry a caseload, supporting male domestic abuse victim/survivors to increase their safety.
• Develop relationships with partner agencies in this area.

About You:
Ideally, you will have knowledge of migration and asylum routes and the procedures for applying for refugee/asylum status in the UK, legal remedies for domestic abuse victims and have experience of working with housing, homelessness, drug, alcohol, mental health issues and have an understanding of the benefit system.

You will need:

• Experience of supporting people in vulnerable situations, having worked with victims of domestic violence & abuse.
• Knowledge of safeguarding issues, legal responsibilities and GDPR & data protection regulations.
• Have strong crisis management skills to support staff dealing with stressful and difficult situations
• Experience of managing a team delivering front line support to victims or domestic abuse or vulnerable people to a high standard
• A passion for working with male victim/survivors
• Experience of working with housing agencies or in a housing setting is advantageous

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.