Social work jobs

We are looking for that special person with drive, empathy and business acument to support Circle an already proven and successful youth employment charity to the next level. Our model achieves very high outcomes as we take small cohorts and listen to what our young people want. We have partnerships with many large corporates who understand how we are differant from most charities.

This is a nine to twelve month maternity cover post.

Be a hands-on strategist behind Coventry’s next wave of grassroots power. Join a tight‑knit team turning 21 community initiatives into one unstoppable force for justice.

Connecting for Good (CfG) is six years into a bold, ten‑year mission—and now we need a  Community Organiser to help us flip the switch from building power to wielding it.

You’ve already spent time working alongside communities – maybe leading campaigns, helping people come together, or supporting grassroots change. You know the buzz of turning an idea into action, and you’re ready to take the next step.

We’re looking for a Community Organiser who can build strong, trusting relationships, uncover what matters to people, and help them act collectively for the common good.

What you’ll be doing

• Hold regular one-to-one meetings with local people to understand their concerns, hopes, and ambitions.

• Identify and support formal and informal leaders, helping them develop skills and confidence to lead change.

• Mobilise groups to work together on issues that matter to them – from initial ideas to action that makes a difference.

• Bring forward “under-reached” voices and make sure they are part of the conversation.

• Create and deliver a communications plan (including social media) to connect and inspire active citizens.

• Participate in training, reflect on your practice, and share learning so we can all grow.

What we’re looking for

We value character, values, and approach as much as technical skills – but for this role, you’ll need to show you’ve already had some hands-on experience:

• 1 year experience in community organising, campaigning, or a related role.

• A track record paid or voluntary of inspiring others to take action – ideally people with different backgrounds and perspectives from your own.

• Evidence of working on projects, events, or campaigns that created real change.

• Skills in organising yourself and others in fast-moving, sometimes unstructured environments.

• The ability to handle challenges and differences constructively, keeping relationships strong.

• Creativity in developing new ways to bring people together and solve problems.

• Persistence, optimism, and resilience when the going gets tough.

Why Grapevine?

At Grapevine, we believe people are the answer to the challenges in their own communities – and we work alongside them to build power and create lasting change. You’ll join a supportive, values-driven team that encourages innovation, collaboration, and personal growth. We care, we hold each other accountable and back bold ideas with action. We repay out‑of‑hours effort with TOIL, cherish diverse lived experience and never lose sight of the people behind the work.

Ready to help Coventry’s communities wield their power together?
Apply if you can start the next chapter of CfG’s journey toward fairer, more equitable neighbourhoods.

Creative Support is looking for warm, caring, and proactive Relief Support Workers to provide person-centred care at our respite service in St Helens. The service provides planned respite care for adults aged 18 and over with learning disabilities, mental health needs, and physical and sensory disabilities.

Thyme Lodge, a modern detached house in Clockface, offers a relaxed, homely environment with 5 en-suite bedrooms, a communal lounge, conservatory, sensory room, and an open-plan kitchen and diner. As a Support Worker, you will provide personalised care, helping service users develop friendships and learn new skills. Activities include day trips to Blackpool, local safari parks, and picnics, as well as annual events such as summer fairs, BBQs, and Christmas parties.

Your duties will include developing trusting relationships with service users, carrying out administrative and housing management tasks, and supporting individuals with domestic tasks and daily living skills. While some shifts may involve lone working, we generally work as part of a small team with on-site management support.

A minimum of twelve months of care experience is essential, and a passion for providing person-centred care in a friendly environment is key.

The service is within walking distance of Lea Green train station, with several bus routes nearby and on-site parking available. A valid driver’s license is essential.

As a Creative Support Bank Staff member, you will have access to our free app, allowing you to pick up shifts nationwide and providing service information, including directions. You will be paid weekly.

Vacancy Reference Number: 89004

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

Donnington Doorstep Family Centre is an independent, community-based children’s centre, governed by a board of trustees, delivering a range of universal and specialist services. From our purpose-built centre in East Oxford, running for 40 years, our activities focus on play, learning, support, and youth and community development.

This is an exciting new post with responsibility for the management of Doorstep’s core service provision. We are looking for a manager to oversee both our Early Years and Youth Work service, however, we will also consider someone with expertise in one of these areas.

You will be committed to our vision and values and to making a difference to the lives of children, young people and families in OX4.

Closing date: 5pm Thursday 18 September 2025

Interview date: Thursday 25 September 2025

Horatio’s Garden is a nationwide charity creating and nurturing beautifully designed gardens in NHS spinal injury centres. We are seeking two creative, dynamic people with warm and welcoming personalities for the roles of Patient Support Coordinator, one for each of the following locations:

• Horatio's Garden Midlands, The Midland Centre for Spinal Injuries
• Horatio’s Garden Scotland, Queen Elizabeth University Hospital

You will be responsible for organising and running a range of social and creative activities for people with spinal injuries and their families and friends to enjoy during the week and at weekends, creating an uplifting, friendly atmosphere in Horatio’s Garden and garden room.

Currently the programme includes crafts, quizzes, glass fusing workshops, felting, printing, talks, painting, ceramic workshops, seasonal celebrations with lunches, baking, live music performances and social afternoons. 

You will need to be a highly organised person who is confident working independently in the garden and via Teams with the Events Programme Manager, Evie Redwood. The role is part-time, 10.5 hours a week, consisting of one weekend afternoon (approx. 4 hours), a weekday afternoon workshop (approx. 3.5 hours) and 3 hours of admin time a week. You will need to be flexible with your availability, working when patients are available – this can vary. 

This is a fantastic opportunity for a self-driven, proactive individual who is efficient, well-organised and has an outgoing personality. You will need to be adaptable and happy working with a wide range of stakeholders including people with spinal injuries and their families, NHS staff, volunteers and many different teams within the charity.

Key responsibilities for the role of Patient Support Coordinator include:

· Creating a relaxed and welcoming atmosphere, encouraging people with spinal injuries and their families to engage in the Events Programme that is organised in the garden.

· Asking patients what activities they would like to do.

· Working virtually with the Events Programme team to plan activities that reflect patients’ requests.

· Going into the wards to help patients to come out to the garden and garden room in hospital beds or wheelchairs. You will have training for this.

· Hosting creative workshops in the garden, ensuring all aspects run smoothly.

· Running arts and craft sessions yourself, organising social activities and writing quizzes so a creative flair is essential.

· Booking high-quality speakers, entertainers and freelance creative people to run sessions.

· Working alongside session facilitators to support them. 

· Coordinating catering arrangements and serving food and drinks.

· Making posters and updating blackboards to promote activities, as well as   advertising the sessions via word of  mouth.

· Building relationships with NHS teams in the spinal unit.

· Handling the administrative side of the role, including risk assessments, ordering materials and budget-monitoring.

· Collecting feedback from patients, their visitors and NHS staff during and after the sessions.

Knowledge, Skills and Experience

Essential

• Outstanding interpersonal skills with experience of stakeholder engagement and networking.
• Experience of planning and event organising.
• Experience of workshop facilitation.
• Excellent creative and artistic skills, with the ability to deliver workshops.
• Confident working alone and with volunteers.
• Excellent communication skills, both written and verbal.

• Excellent time management skills.
• High level IT competency, specifically proficient with Microsoft Office 365 including Outlook, Word, Excel, PowerPoint.

Desirable 

• An interest in the wellbeing benefits of gardens.
• Experience of working with the NHS or in a healthcare setting.
• To have creative and musical skills and contacts within the local community.
• Full clean driving licence, with access to a car.

Qualities

• Upbeat and outgoing personality with brilliant people skills.
• Professional and confident.
• Proactive, can-do attitude.
• Empathy, kindness and excellent communication skills. 

• Calm under pressure and able to thrive in a busy role.

• Ability to prioritise and adapt the programme to suit the interests of changing patient groups.

• Self-motivated and capable of working with the minimum of direction but understanding the limits of your knowledge and able to seek advice when required.
• An eye for detail, making sure all aspects of the programme are organised and maintained to the highest quality.

The role is a fantastic opportunity for an enthusiastic all-rounder to be involved in a dynamic charity, helping to make a difference to people who have experienced spinal injuries.

As a Charity we are committed to creating and promoting a culture that protects and preserves the welfare of the vulnerable people in our care. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining and evaluating information from and about candidates including criminal record checks, to ensure that all persons appointed are suitable to work for our Charity.

We are an equal opportunity employer and welcome applications from all sectors of society.

NOTE: An enhanced DBS/PVG check and reference checks will be conducted as part of the recruitment process.

Job Title: Operational Director of Children’s Services UK

Salary: £77,576 per annum (increasing to £86,196 in 18 months) + £750 Homeworking Allowance

Hours & Contract: 35 Hours per week - Permanent Role

Location: Homebased - covering five of TACT's registered offices which are based in Scotland, Yorkshire and The North East, North West England, North Wales and East Midlands 

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults,  as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK.   97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

This exciting opportunity has arisen for a new Operational Director of Children's Services within TACT Fostering. This role will be responsible for overseeing five of TACT's Registered Area offices spanning three nations. 

They will join at an exciting time for TACT and will contribute and deliver to our ambitious strategic plan to increase our ability to care for more children whose needs are not currently being met by the care sector. 

The ideal candidate will have extensive experience of the foster care sector and will ideally have wider experience working across services who support children and families. 

We are looking for a strong strategic and commercial leader with strong people leadership skills, experienced in managing change and working in innovative and fast paced environments. 

TACT are committed to our journey in becoming a trauma informed organisation. We are looking for individuals who have or are willing to operate and demonstrate leadership within trauma informed principles.

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT,apply now.  

 TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays.
• Progression to salary target rate upon completion of 18 months service.
• 45p per mile for business travel.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

The Operational Director of Children's Services can be based anywhere in the UK. Travel will be required to attend face-to-face team meetings and on other occasions for training and team wellbeing events.

An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Wednesday 17th September 2025

• Interview Date: Monday 29th September 2025 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

We’re seeking resourceful and energetic Relief Support Workers to join our team in Clitheroe, where you’ll support individuals with learning disabilities. If you’re a positive and warm-hearted person, you can make a significant impact on the lives of four service users by enabling them to access opportunities and become active participants in their local community.

As a Relief Support Worker, you’ll engage service users in local community activities such as swimming, gym sessions and long walks. You’ll provide daily living assistance with a sense of fun and humor, fostering an inclusive and encouraging environment. We’re looking for energetic and enthusiastic individuals with strong communication skills who are committed team players.

A minimum of twelve months of relevant employed experience is essential for this role.

Vacancy Reference Number: 86549

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept applicants with Skilled Worker Visas.

We are recruiting a Supported Living Coordinator for our supported living and outreach service in Blackpool, which provides person centred support to adults with learning disabilities, some of whom have autism spectrum conditions and complex needs.

We are looking for an experienced practitioner with management experience to provide care and support to people with learning disabilities.

Your role will include:

- Developing the independent living skills and community inclusion of service users

- Identifying and accessing activities with service user to promote valued and meaningful lifestyles

- Providing respectful personal care, emotional and practical support to service users

- Collaborating with service users, families, and the multi-disciplinary team to maximise service user outcomes

- Implementing Creative Support principles, policies, procedures and guidelines and ensuring that the service fulfils CQC requirements

- Supervising and supporting staff to best meet service user needs and preferences

- Supporting service users with behaviour that challenges services and implement positive behaviour support

Experience is essential for this role, as is access to a car.

You will be expected to work flexibly to meet the needs of the service, including evenings and weekends.

This unique and challenging opportunity will provide you with provide you with an environment that offers personal and professional development. We will provide you with further managerial training and qualifications to best meet the needs of the service.

Vacancy Reference Number: 87378

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

Community Based/Home Working – West Midlands

Permanent, Full Time

Circa £30,000 plus competitive benefits

Do you want to make a difference?

For more than 105 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key enabler of the Royal Air Forces’ mission to look after its people during and after service. The Fund delivers strategic reinforcement of the RAF’s duty of care, and ensures that service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. In 2024, recognising increasingly challenging times, our vital services and support continued to help those in uniform, the bereaved, families and veterans in 30 other countries. In 2024 more than 64,000 people benefited from the charity’s work. It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are seeking an individual to undertake the dual role of promoting the profile of the RAF Benevolent Funds welfare offer, whilst also carrying out welfare casework. This is a community-based position working from home but covering the West Midlands: Staffordshire, Shropshire, Warwickshire, Worcestershire, Herefordshire, Gloucestershire.

Post holders will be expected to undertake holistic assessment of need both remotely (over the telephone and online) and when required in person across their region. You will be expected to work with individuals who may have complex and sometimes challenging welfare needs, assisting them by identifying appropriate support from within both the RAF Benevolent Fund and the wider statutory and military charity sector, ensuring that support is made available to meet their need through the case working process. 

The successful candidate will have experience of working in a social welfare role supporting individuals and will have strong people and relationship-building skills, as well as empathy with or understanding of issues affecting the Armed Forces community.

This is home based and the candidate must have their own vehicle for use of traveling around the region covered. Occasional travel to London will be required. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Wednesday 3rd September 2025, 5pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. This role requires an Enhanced DBS check. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

Therapy Assistant

Hours: 22.5 per week (3 days)

Salary: £17,464.80 per year. Displayed salary has already been pro-rated to number of hours worked. Full time equivalent salary is £29,108.00. 

Location: Stockport, Greater Manchester  

We now have an exciting opportunity for a Therapy Assistant to join our multi-disciplinary team (MDT) of colleagues to support a young person and their family for 22.5 hours per week virtually, at their home and in the community.    

About the person:

• A smart, kind, gentle 11 year old girl who lives at home with her mum and cat. 
• Currently not accessing a school but has a team of supporters supporting an Education Other Than School Package. 
• School and education have been very tricky in the past and so it’s important to build up confidence and wellbeing and take time to recover and make connections. 
• This person loves Taylor Swift, Melaine Martinez and K-Pop. Animals are very important to this person, especially their cat and dogs are a favourite too!
• This person is very skilled at video editing and technology. 
• Current activities which are enjoyable are; shopping, crafts, lots of play, listening to music, gaming, making/watching videos, skateboarding and spending time with animals. 
• This person is autistic and has ADHD. She has a positive self-identify around these diagnoses and celebrates being neurodivergent and being part of the neurodivergent community. 
• This person has additional anxiety disorders that make her distressed by demands or feeling forced to do things, and this anxiety can lead to her not being able to communicate when she wants and needs to.

Under the direction from an advisory teacher with the input from the Psychology, speech and language therapy and occupational therapy teams you will develop programmes of activity and provide these according to the young person's needs under the guidance of the team professionals. 

You will provide advice, support and coaching for the young person and their family, under the guidance of the Therapy and Specialist Support (TSS) professionals. In addition you will attend meetings including MDT as required contributing to the young person's risk assessment and management plans ensuring that the young person is involved in their support planning wherever possible to facilitate their meaningful involvement in their progress.

About you: 

• You have experience of supporting therapy programmes (as an assistant or other relevant role).
• You have experience of Continuing Professional Development.
• You have experience of working in specialist education.
• You have the ability to relate well to parents and carers.
• You are funny, energetic and have similar interests to this person.
• You like to be active and keep fit as a lot of the activities we do include running, jumping and climbing. 
• You are understanding and accepting of people’s difference.
• You have patience and understanding when engagement is not possible.
• You are open to approaching things differently and taking the lead of the person.
• You are patient when it comes to building a connection, taking things slowly and learning from others in the team. This may take some time and that’s ok.
• You have Internet access skills and basic knowledge of Microsoft office applications such as Word, PowerPoint and Excel.
• You can drive and have access to a vehicle so lots of activities can be accessed.

Added bonus if:

• You have experiences and training relevant to work with neurodivergent children who experience anxieties.
• You are good with technology including video editing, gaming and digital art. 

Benefits

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session  in person or online
• Access to our Employee Assistance Programme for you and adults at your home

If you are interested in this position and want to help the Together Trust make a change please take a look at our full job description and apply for this rewarding role. 

The closing date for applications is Friday 29th August 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We welcome applications from individuals who have the right to work in the UK. Currently, we are not providing sponsorship for overseas staff. 

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you

The Role

We have an ambitious membership growth target of 20%. In order to achieve this we need to be setting up new groups across the UK at scale. We have recently changed our marketing approach and are able to generate high volumes of high-quality enquiries.  But we have lots of areas without groups or with groups who are full and not able to accept new members.  We therefore need someone to take charge of setting up new groups at scale, ensuring the process for doing so is robust and streamlined.

Reporting to the Chief Executive, you will manage the end-to-end new group set up process:

• Identify geographical location for new group – based on no existing groups in area, local groups being full and/or volunteer availability  
• Source local volunteers and work with them to get new groups up and running
• Help them to identify suitable venue and time for first meeting and free and low cost opportunities to promote new groups in local area
• Work with Social Media Assistants to execute local level organic digital outreach via community Facebook groups and websites
• Outreach to local social prescribers to encourage them to signpost to NWR
• Source volunteers to distribute printed marketing assets within local community
• Chair first meetings or (depending on location) recruit member volunteer(s) to do so

• Call referred enquirers to explain more about new group – try to convert them to attending first free meeting

• Agree details for first meeting and brief press release to CEO
• Manage the enquiry process for new groups or support volunteer in doing so
• Keep record of enquirers, meeting attendees and memberships of new groups and provide updates at weekly meeting and for Dashboard and HOD reports.
• As we are a small organisation, you may also be required to undertake work outside of this remit to support the HOD and Membership team in the smooth running of the organisation.

Person specification

• Motivated by hitting targets and creating lots of new groups to connect socially isolated women
• Proficient in MS Office (Word, Excel, Powerpoint, Teams) and Google applications
• Enthusiastic and resourceful – keen to learn new systems and work to problem solve when necessary. 
• Experienced social media user
• Experience in volunteer recruitment and management is highly desirable
• Proactive, driven - able to work autonomously
• Outgoing, confident, happy to chat to enquirers and volunteers
• Warm, friendly, approachable, helpful
• Methodical and organised – able to work at pace whilst keeping efficient records of progress
• Appreciative of need to work at scale and streamline processes to maximise output

Circa £32,000 per annum

Permanent

35 hours per week

Part home/part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated, and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Engagement Adviser. You will be joining a dedicated team of 11 who provide the highest level of customer service and directly engage with members of the public by responding to enquiries and engaging in conversations.

As the first point of call for both our supporters and members of the public you will be handling telephone calls, emails, live chat, text, social and even the odd letter.

This role requires you to ‘think with your head’ and ‘act with your heart’ to ensure that the very best experiences are had by those that contact and engage with us. At times these can be difficult conversations with distressing content, but you will have access to comprehensive support and experienced colleagues.

You will have an aptitude and experience of using a variety of communication methods, and knowledge of databases. You will work collaboratively as part of a team; you’ll be a proactive problem solver with the ability see cases through to a successful resolution, so that UNICEF UK can achieve a better world for every child.

Our Supporter Care service is available from 9am to 5pm, Monday to Friday.

If you have any questions about this role, please contact Vicky Johnson, our Head of Supporter Care.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Friday 12 September 2025.

Interview date: Week commencing 22 September 2025 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Faithworks is seeking an inspiring leader to oversee Poole Lifecentre - a vibrant hub centred on a busy foodbank and a range of essential services for individuals and families in crisis. Alongside food staples, fresh fruit/veg and cooking packs, the Lifecentre provides help with housing, debt, isolation, lone parenting and more. Working in-house and with partners, it delivers both urgent practical help and longer-term “walk-alongside” support that enables people to rebuild stability and hope.

About the role
You will lead the centre’s staff, volunteers, and partner network, ensuring the delivery of practical help, relational support, and spiritual encouragement in a safe, welcoming environment. You’ll champion our values - Welcoming, Alongside, Trusted, Practical, and Empowering - while building strong partnerships with local churches, agencies, and supporters.

What you’ll be doing:

• Overseeing day-to-day operations across the main site and satellites.

• Recruiting, equipping, and encouraging a thriving volunteer team.

• Building partnerships with churches, statutory agencies, and community groups.

• Developing services that respond to local needs - e.g. debt advice, community meals, lone-parent support.

• Promoting the Lifecentre so it’s seen as a trusted place to receive and give support.

• Ensuring the highest standards in safeguarding, health & safety, and professionalism.

We’re looking for someone who:

• Is a practising Christian, ready to share the hope of Christ with gentleness and respect (occupational requirement under Equality Act 2010).

• Has proven leadership experience in community or charity settings.

• Relates easily to people in crisis and can inspire and unite teams from diverse backgrounds.

• Is highly organised, emotionally intelligent, and able to juggle priorities with grace.

• Can work flexibly, occasionally including evenings or weekends.

Why join us?   

This is a chance to shape a well-respected, growing service that’s transforming lives in Poole. You’ll be part of a supportive, faith-driven charity committed to generosity, integrity, and grace - both in how we serve our guests and how we work together.

We have an exciting opportunity for a Triage & Early Intervention Officer (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. This is for 12 months fixed term.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Triage & Early Interventions Officer you will: -

• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided.
• Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Ensure that support plans are developed with clients where appropriate.
• Maintain accurate and confidential case management records and contribute to monitoring information for the service.
• Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract.

You will need:

• The ability to undertake impact and risks assessments and identify appropriate support
• The ability to manage a demanding workload and to meet a range of conflicting deadlines
• Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
• Experience of delivering a service and working directly with clients in a statutory, voluntary or community work setting
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.