Support service manager jobs

Head of Maintenance & Estates

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Job Title: Head of Maintenance and Estates

Location: Central Office based in Islington, N1 1TY (approx. 10 minute walk from Highbury and Islington station). The role is mixed hybrid including 3 days in the office and 2 days from home, including regular service visits to any of our sites. Flexibility will be required to attend visits, away days, and office working around the number of days listed. 

Salary: £46,900

Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00 

About the role

Reporting to the Director of Housing, we are looking for a Head of Maintenance and Estates to lead on the effective delivery of an efficient and customer focused maintenance and estate service across our properties within SIG. Managing a small team, you will focus on management and leadership activities to empower staff to achieve high quality results in the service. You will take oversight of the Maintenance and Estates function, to ensure the smooth running of upkeep and repair operations, working with various teams internally and externally to build sustainable working relationships.

You will have overall responsibility for ensuring policies and processes are up to date and that the way the function is run has continuous improvement. You will lead with creating and implementing a strategic plan, supporting with short to medium to long term objectives. You will work to ensure properties and estates are kept safe, to required standards and lead the team towards achieving the SIG ‘Good Homes’ standard.

About you

We are looking for someone who has extensive experience in managing similar repairs and estates services and who is able to lead a team to be empowered to provide a high-quality service. You will be able to to develop and implement maintenance plans, strategies, and procedures, and have confidence to take ownership of your department, making key decisions.

• Management and leadership experience, including with direct line of reports and indirect
• Experience in developing and implementing formal maintenance plans, strategies, and procedures with a key eye to detail
• Experience in directing and delivering customer service functions, ideally in a repairs and maintenance or cleaning context
• Experience in completing and managing risk assessments
• A recognised building services qualification and/or any of the following: NEBOSH, IOSH, Certificate in Occupational Heath and Safety, Legionella Awareness, Asbestos Duty Manager Training, Fire Safety Qualification
• Proactive approach to work, ability to use own initiative to resolve challenges
• Ability to work in a fast-paced, constantly changing environment
• Ability to balance competing priorities 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Would you like to bring your expertise, skills and experience to the third sector and contribute to a growing national charity?

Are you passionate about supporting bereaved children, parents and  families, and the professionals who work with them?

Helpline Practitioner
Hours: 21 hours (3 days) per week 
Rate: £28,000 per annum (pro-rata)
Reporting: Head of Helpline Services
Base: Blended: Home Working and Child Bereavement UK Head Office in Loudwater, Buckinghamshire (currently 1 day per quarter)

Child Bereavement UK helps families to rebuild their lives when a child grieves or when a child dies.

We support children and young people (up to the age of 25) when someone important to them has died or is not expected to live, and parents and the wider family when a baby or child of any age dies or is dying. 

We provide training to professionals in health and social care, education, and the voluntary and corporate sectors, equipping them to provide the best possible care to bereaved families.

We are looking to recruit a talented and highly motivated individual, to provide timely and appropriate support and information to both families and professionals contacting Child Bereavement UK (CBUK) through a variety of channels, mainly phone, email and live chat, and to assist in the development and maintenance of systems, policies, practices and procedures to underpin this service.

Closing Date: 9am Tuesday 3rd June
Interview Date: Friday 13th June

Interviews will be held via Zoom.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.

Child Bereavement UK recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, particularly where we are under-represented; currently, this includes disabled people, LGBTQ+ and those from those from ethnically diverse groups.

No agencies please.

About the Role

The Refugee and Migrant Centre is seeking to appoint two Employment Coaches, one full-time and one part-time – to support clients in overcoming barriers to employment and moving closer to the labour market.

 

Key Responsibilities:

 

· Provide one-to-one employment support to clients, including CV building, job search assistance, interview preparation, and completing job applications.

· Assess clients' skills, experience, and employment goals to develop tailored action plans.

· Support clients in accessing training, work placements, and volunteering opportunities to enhance employability.

· Liaise with employers and training providers to identify suitable opportunities for clients.

· Maintain accurate and up-to-date client records, tracking progress and outcomes in line with organisational requirements.

· Work collaboratively with other teams and services within the organisation to provide holistic support.

· Support the delivery of employment workshops or group sessions where needed.

· Promote and uphold the values and policies of the Refugee and Migrant Centre in all aspects of work.

 

Essential Requirements:

 

· Minimum 2 years' experience working directly with clients on employment-related matters.

· IAG level 3 qualification or commitment to complete.

· Good knowledge of the UK job market, including current recruitment practices.

· Strong written and verbal communication skills.

· Ability to build rapport and work effectively with clients from diverse backgrounds.

· Organised, proactive, and able to manage a varied caseload.

· Competent in using IT systems, including Microsoft Office and online job search platforms.

 

Desirable Skills and Experience:

 

· Ability to speak additional languages relevant to the client base.

· Experience working with refugees, asylum seekers, or migrants.

· Understanding of welfare-to-work programmes or similar employability schemes.

· Experience in delivering group workshops or training sessions.

· Knowledge of local employment and training opportunities in the Birmingham area.

 

 

Flexibility

In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

What we hope you'll do next

We are keen to hear from all candidates whose skills and experience fulfil the criteria set out above. Please complete the application form, indicating where you first saw the job advertisement and demonstrating your professional fit with the role.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

 

Closing Date:

Friday 30th 2025.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

 

Please note that RMC is not a sponsoring organisation. If your visa requires an extension within the next 12 months with the support of employer sponsorship, the Refugee and Migration Centre is unable to provide assistance with this.

Donkey Welfare Adviser

Do you have a high level of equine knowledge with significant experience of working with equines? Are you passionate about animal welfare?

We have an excellent opportunity for a dynamic and resourceful professional with a proven track record of community based animal welfare work.

If you have excellent decision-making and time-management skills and a strong customer service ethic, then apply today to join the team as a Donkey Welfare Adviser for Buckinghamshire, Bedfordshire, Northamptonshire, Cambridgeshire and Norfolk.

Position: Donkey Welfare Adviser

Location: Defined as ‘home-based’ it is preferable that candidates live centrally within region to gain easy access to travel and communication networks. However, locations close to the defined area may be considered if operationally viable. You are required to have broadband access, a suitable space for a home office and good mobile phone reception.

Hours: Full-time, 37.5 hours per week

Salary: £39,212

Contract: Permanent - starting as soon as possible

Closing Date: Sunday 1 June 2025. However, we reserve the right to close this role early if a suitable candidate is found.

Interview Date: Wednesday 11th June 2025 in Banbury, Oxfordshire. Before applying, please ensure that if successful in being called to interview, you would be able to attend in person on the specified date, as we cannot guarantee that we will be able to accommodate requests for alternative arrangements.

About the Role

Donkey Welfare Advisers are professionals in the field of donkey and mule welfare. They play a key front line role in the work of the sanctuary: responding to donkeys in need, supporting donkeys in the community, growing and managing a high quality rehoming scheme, and acting as an ambassador for the charity at all times.

Your principal duties and responsibilities will include:

• Promoting good welfare for donkeys and mules by working proactively to support, guide and educate key audiences and by sharing best practice.
• Communicating effectively with groups from all social, racial, and cultural backgrounds, often in highly emotive and sometimes confrontational circumstances.
• Delivering high quality, impactful training to a range of stakeholders in a style suitable to the audience and the resources available.
• Responding to future care enquiries, working creatively to identify suitable alternatives to sanctuary care where appropriate, and gathering and co-ordinating relevant information to inform donkey placement decisions and help owners make informed choices for their donkeys, including end of life decisions.
• Supporting a good quality rehoming scheme by ensuring donkeys are placed in the most suitable environments for their needs.
• Work proactively to prevent/alleviate suffering, referring to and/or collaborating with enforcement agencies when necessary.
• Providing reliable evidence for welfare investigation cases, including witness statements and other relevant evidence in court compliant formats, and attending court to give evidence as required.

What we offer in return:

This is a full-time, Permanent contract starting as soon as possible, working an average of 37.5 hours per week on an annualised hours basis.

Working primarily within the geographical area defined with the position (refer to map) this role requires extensive travel within the region across various terrains and driving conditions. You will be a lone worker within a remote team of other DWAs. Occasional periods of work at Sanctuary sites and other locations will be necessary.

Defined as ‘home-based’ it is preferable that candidates live centrally within region to gain easy access to travel and communication networks. However, locations close to the defined area may be considered if operationally viable. You are required to have broadband access, a suitable space for a home office and good mobile phone reception.

About You

You will be a positive influencer, able to promote and model the charity’s values in all areas of your work.

You will have:

• A high level of equine knowledge with significant experience of working with equines.
• A working knowledge of legal practicalities and experience of the application of relevant animal welfare legislation.
• An understanding of equine behaviour and demonstrable practical experience in the field.
• The ability to influence change and respond appropriately in emotional challenging or confrontational situations.
• Excellent communication skills, with the ability to deliver advice and training to stakeholder groups with varying experience.
• Strong interpersonal skills, comfortable with making new contacts and able to develop and maintain strong working relationships with internal and external stakeholders.

Benefits include

• Competitive pension.
• Life assurance – 2 x annual salary.
• Healthshield.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Donkey, Equine, Mule, Donkey Welfare, Equine Welfare, Mule Welfare, Donkey Welfare Officer, Equine Officer, Mule Welfare Donkey Welfare Officer, Equine Welfare Advisor, Mule Welfare Advisor, Donkey Welfare Coordinator, Equine Welfare Coordinator, Mule Welfare Coordinator, Animal Welfare, Animal Worker, Animal Welfare Officer, Animal Welfare Advisor. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Rural Housing & Infrastructure Enabler

An exciting opportunity for a motivated and community-focused Rural Housing & Infrastructure Enabler to champion rural affordable housing and infrastructure development across Hertfordshire.

Position: Rural Housing & Infrastructure Enabler

Location: Hybrid, home-based with one day a week in the Hertford office.

Salary: £28,000 per annum

Hours: Full-time, 35 hours/week which may include some evening or weekend work as we operate a flexible working system.

Contract Type: Fixed term until 31 March 2026 (with strong potential for extension)

Closing Date: Wednesday 11th June 2025 at 11.59pm

About the role:

As the Rural Housing & Infrastructure Enabler, you’ll work closely with local communities, parish councils and partners to enable the delivery of rural affordable housing and essential infrastructure that supports resilient, thriving villages. From initial engagement to project completion, you’ll provide expert advice, build strong partnerships and advocate for the needs of rural residents.

Your role includes conducting housing needs surveys, guiding stakeholders through the affordable housing development process, delivering training, raising awareness, and applying for grants to support infrastructure projects such as sustainability, connectivity and community transport.

About you:

You’ll be a passionate and proactive enabler with a clear commitment to rural communities. You will also bring:

• Experience working with communities or in rural housing/development roles.
• Knowledge of rural service challenges and community consultation techniques.
• Experience delivering presentations and working with local authorities, housing associations or planning teams.
• Excellent communication and organisational skills.
• A full UK driving licence and access to your own vehicle.
• Level 3 qualifications (e.g., A-levels, NVQ) or equivalent experience in housing, community development or a related field (Desirable).
• Understanding of rural housing policy and infrastructure challenges (desirable).

About the organisation:

Our client is a respected community development organisation working to foster vibrant, inclusive, and resilient rural communities. This is a rare opportunity to make a tangible impact on people’s lives and ensure the unique voices of Hertfordshire’s rural populations are heard and acted upon. Based in Hertfordshire where they have helped communities and delivering projects and services for over 50 years to help improve life for both rural and urban Hertfordshire.

As the Rural Community Charity for Hertfordshire they work to raise awareness of the needs of rural communities, farmers and businesses. Bringing together people and communities, champion the disadvantaged and provide advocacy for minorities and excluded groups.

Other roles you may have experience of could include:

Affordable Housing Enabler, Community Housing Officer, Rural Development Officer, Community Engagement Coordinator, Strategic Partnerships Officer, Housing Project Officer, or similar.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Welcome to Ada!

We are the National College for Digital Skills and our mission is to educate and empower the next generation of diverse digital talent. We are the first new Further Education College in England since 1993 and the only one that is solely focused on widening the tech talent pool in the UK.

We work with a fantastic roster of partners such as Deloitte, Bank of America, PwC and HSBC and offer an innovative, supportive apprenticeship experience for our 350+ learners that prepares them to be digital pioneers achieving both academic success and, more importantly, setting them up for successful careers in tech.

We are passionate about harnessing tech as a tool for social mobility and improving diversity of opportunity and therefore, with the support of our partners, place a major focus on diversity recruitment. At present over 40% of our students come from low income backgrounds, more than 50% are from racially diverse backgrounds and over a third of our apprentices are young women.

What’s your mission?

Ada is seeking a dynamic and proactive Apprenticeship Partnerships Officer to join our team. The successful candidate will play a key role in establishing and maintaining partnerships with employers to support the growth and success of our apprenticeship programmes.

Driving New Business Growth:

● Proactively identify and nurture new employer partnership opportunities through focused desk research and strategic, targeted outreach.

● Use labor market intelligence, industry reports, and competitor analysis to build a qualified list of priority prospects across key sectors.

● Map organisational structures to pinpoint and engage relevant decision-makers, tailoring outreach to maximize response rates.

● Generate and qualify high-potential leads, booking high-quality appointments that enable the partnerships team to drive employer conversion.

● Consistently contribute to a strong and sustainable pipeline, helping to increase overall conversion rates from prospect to active employer partner.

Promotional Activities:

● Represent Ada at internal and external networking events, leveraging opportunities to expand our influence and strengthen our partnerships.

● Respond to incoming enquiries from potential employers and contribute to proposal writing.

● Craft compelling case studies that highlight the impactful outcomes for our employer partners and apprentices.

Partner Development:

● Strengthen employer engagement through proactive measures such as Ada’s annual employer survey, hosting feedback sessions, and actively collaborating on programme enhancements etc.

● Drive customer (employer partner) success through rigorous reporting of cohort progress and swiftly resolving any issues in collaboration with Ada skills coaches, academic and operational teams.

Partner Onboarding:

● Streamline the onboarding process for employer partners, ensuring seamless execution of contracts and compliance with ESFA funding rules, while providing continuous support and communication until completion.

We’d really like to hear from you, if you are…

● Inspired by Ada’s mission and excited to contribute to our growth.

● A strong relationship builder both with internal, cross-functional teams as well as current and prospective employer partners

● Comfort with ambiguity and ability to drive partner specific initiatives independently

● Motivated by a challenge and eager to develop and grow your skills

● An effective and structured communicator, with the ability to influence and empathise with a wide range of stakeholders across the apprenticeship and employer partner space

● A self-starter with demonstrated experience working towards targets and achieving results through a proactive approach to finding growth opportunities

● Experience of account management or a customer facing role

● Highly organised with an ability to track details and create clear plans for partner success in partnership with other Ada functions

● Confident user of Microsoft Office or G-suite and experienced using a CRM system

Safeguarding

Ada, National College for Digital Skills is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check and references will be sought from previous employers prior to commencing employment. Other related pre-employment checks appropriate to the post will also be carried out.

We care about equity, diversity and inclusion

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

● To provide and promote equality of opportunity in all areas of its work and activity;

● To recognise and develop the diversity of skills and talent within its current and potential community;

● To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;

● To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;

Applicants with disabilities

Ada is keen to increase the number of disabled people it employs. We, therefore, encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.

Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

How to apply for the role

Please submit your CV and covering letter and answer the question: ‘What excites you most about becoming Ada’s new Apprenticeship Partnerships Officer?’ 

Next Steps

Interviews will be arranged on a rolling basis based on receipt of applications and we reserve the right to remove the advert before the above closing date so early applications are recommended.

Thank you for your interest in the role and good luck with your application!

Closing date: Fridy 30th May 2025.

Make a difference

This is an exciting opportunity to join our new service supporting Unpaid Carers across Lewisham to improve their health and wellbeing, and access support that meets their needs.

The team works with unpaid Adult Carers, Young Adult Carers and Young Carers, completing statutory and holistic assessments to understand people’s individual circumstances and level of need. You will carry out home visits and community meetings, co-produce support plans, and develop effective relationships with Unpaid Carers, families, and professionals.  

You’ll build on your local knowledge to signpost and facilitate access for Unpaid Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will also support the development of escalation plans so that Unpaid Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

Applicants should have relevant personal or professional experience of working with Unpaid Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector. You’ll need a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services. Experience of working in mental health or dementia services would be an advantage.

You should be an excellent communicator and able to motivate and empower others. This is a full-time role.

Don’t wait. Apply today!

We offer our employees:

• Inclusive values-based environment
• Competitive remuneration package
• Workplace pension scheme
• Generous 31 days annual leave entitlement plus bank holidays
• Opportunities for hybrid working
• Benenden Health Care
• Death in Service Benefit
• Cycle to Work Scheme
• Employee Supported Volunteering scheme
• Development opportunities
• and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Marketing Coordinator, Membership Loyalty & EngagementSalary: £31,200
Hours: Full time
Contract: Permanent
Location: King's Cross, London N1C (Hybrid)

Who are we?

Art Fund is the UK’s national fundraising charity for art. We give grants to help museums, galleries, historic houses and public arts organisations to acquire objects for their collections, to share them with as many people as possible, and to support research and training for museum professionals. We are supported by our growing membership of 135,000 through the National Art Pass, as well as the generosity of many individuals, trusts and foundations.

The role

We are looking for a Marketing Coordinator to play a crucial role in delivering first class marketing strategies to drive satisfaction, increase revenue and develop lasting engagement for Art Fund's membership (The National Art Pass). This is an exciting opportunity to join the membership team at one of the UK’s leading arts organisations and play a key role in achieving Art Fund’s core mission of helping museums and people share in great art and culture. You will be data & insight driven marketer with experience in customer retention, coordinating multi-channel loyalty programs and building customer journeys via email-marketing tools. You’ll also be responsible for crafting engaging copy that brings members along every step of our charitable proposition, inspiring connection, trust and action.

As a key member of the National Art Pass marketing team, you will be instrumental in:

• Marketing strategies across online and offline channels that maximise retention rates of the National Art Pass
• Supporting a programme of activity that promotes Art Fund’s charitable message to increase membership loyalty and to generate income via regular giving and fundraising initiatives
• Ensuring the delivery and smooth running of marketing automation membership journeys to support all areas of the membership cycle from onboarding and renewals right the way through to lapsed and win-back programmes
• Developing assets and experiences that add-value to our diverse membership, creating engaging communications that showcase what’s on at museums across the UK
• Coordinating membership e-comms and digital services including defining customer journeys, writing copy and forward planning of email content and regular reporting on results
• Collaborating with internal teams such as the Design, Content and external agencies / suppliers to create marketing assets that reflect Art Fund’s brand identity

The ideal candidate will have experience in customer retention, loyalty program management and CRM. Your role will involve using data, audience insights to drive marketing strategies as well as close collaboration with internal and external stakeholders to drive the best possible membership experience. This is a fantastic opportunity to make an impact in support of Art Fund's charitable mission as part of the membership team.

Key Employee Benefits

• Generous Annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
• Free National Art Pass (NAP) – for yourself and another person of your choice.
• Free Entry to Exhibitions
• Life Assurance – cover for up to three times your basic salary.
• Season Ticket Loan
• Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

This post is London-based. We have a hybrid working model of minimum 2 days per week (for full time staff) at our King’s Cross office (2 Granary Square, London N1C 4BH).

Closing deadline: 23.59 on Monday 26 May 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

Please note that any suspected use of AI in relation to answering sift questions will be marked down.

No agencies please.

We are looking for a passionate and empathetic individual who has the skills, knowledge and experience in coordinating casework and undertaking reporting of data to stakeholders. The IPO will undertake and be responsible for a range of administrative functions to advance and simply casework flow under the Sub-Regional Immigration Advice Service (SIAS) project. The IPO must have the ability to communicate effectively with referring agencies and stakeholders on a regular basis. The IPO will organise and present data to funders and others on behalf of NKLC. The IPO would have a good general understanding of Legal Aid casework, and the regulatory obligations set by the SRA and IAA.

The IPO will work closely with the Immigration Supervising Solicitor (ISS), Director and general admin team to progress and maintain the SIAS project. The IPO will manage referrals, liaise with the immigration team, and undertake a variety of administrative functions to maintain and resolve associated issues within the immigration department. Where appropriate, the IPO will arrange appointments, attend triage sessions off-site and liaise with referring agencies to ensure that caseworkers can advance casework as efficiently as possible.

Whilst the post is open to all, we are particularly keen to attract candidates who are from backgrounds currently underrepresented by the law and who have experienced some of the issues many of our client’s face.

This is an exciting opportunity for a highly motivated, dynamic and commercially minded individual to join the Senior Management Team of one of the UK’s leading museums. Working alongside the Director and Board of Trustees, the Director of Finance and Resources will oversee the financial management of the organisation.

The successful candidate will be a qualified Accountant with a proven track record of operating at a senior level.  They will have the ability to offer insight and challenge for future development, whilst ensuring the financial sustainability and growth.

The Director of Finance & Resources is responsible driving the quality and transparency of financial management and reporting, ensuring robust financial controls and the smooth running and management of Museum and Trading finances.

With experience at Board level, they must be comfortable with presenting to Boards, have the ability to develop strategy and present business plans.

Job Description

In this pivotal role, you are responsible for ensuring not only the efficient and effective operation of the organisation, but also the quality of public engagement and the achievement of CSC’s annual direct revenue targets. You help steer and coordinate all of CSC’s workstreams, translating the organisation’s vision into action that is grounded, sustainable, and scalable. Your remit includes oversight of all public and school engagement, operations at the Trinity Centre, and outreach delivery for remote-site pop-ups.

People and talent management sit at the heart of this role. CSC is powered by an exceptionally skilled, passionate, and committed team, and your primary responsibility is to create the conditions in which they can thrive. You coordinate planning across functions, define clear pathways forward, remove obstacles, and keep priorities aligned—empowering others to do their best work.

You are a thoughtful, supportive, and trusted leader—respected for your fairness, clarity, and calm. You set high standards, not through pressure, but by fostering a culture of growth, accountability, and mutual respect. You understand the value of developing individuals and teams, nurturing talent while keeping the organisation agile and focused.

Empathy, clarity, and accountability are central to your leadership approach. You bring a “firm but fair” ethos to everything you do—balancing care with rigour, and ensuring people feel valued, heard, and united in purpose.

You lead CSC’s budgeting, cost control, and direct revenue generation, working closely with the Finance Director to oversee all financial operations. Beyond finance, you are responsible for maintaining and evolving the IT and business systems that underpin CSC’s day-to-day operations—ensuring the organisation can coordinate effectively, track progress, and resolve issues with a solutions-focused mindset.

Leveraging Cambridge’s world-class deep-tech ecosystem, you help ensure CSC remains at the forefront of best-in-class management systems and processes. You assess their potential for cost-effectiveness and operational value before planning and managing implementation.

You also work in close partnership with the CEO and Board to identify organisational risks and develop robust mitigation strategies—ensuring CSC remains resilient, responsive, and well-positioned for the future.

Key Responsibilities

• Oversee the implementation of CSC’s annual operational plan, aligning delivery with strategic priorities, managing budget adherence, and reporting quarterly to the Board on progress and performance.

• Oversee the organisation’s engagement with the public, schools, and local communities, including activity at the Trinity Centre and through outreach initiatives.

• In coordination with fellow Directors, support the CEO in translating their vision and strategy into actionable workflows by setting measurable goals, assigning clear ownership, and guiding team leads to develop practical delivery plans—overseeing progress and ensuring alignment throughout.

• Develop and maintain a corporate dashboard that provides a clear, at-a-glance view of the organisation’s performance against its annual plans—offering an ongoing health check throughout the year.

• Ensure regular, focused cross-team check-ins are in place to support coordination, align workflows, and provide timely visibility of upcoming activities and priorities.

• Line-manage the Visitor Experience Manager and Engagement and Logistics Lead.

• Support the Visitor Experience Manager in setting and achieving annual direct revenue targets, while ensuring Cambridge Science Centre serves as a vibrant showcase of the organisation’s brand and values.

• Support the Engagement and Logistics Lead to ensure the delivery team is well-trained, motivated, and equipped to deliver high-quality engagements. Oversee the development of fair and forward-planned rotas, and ensure any unassigned delivery capacity is allocated in a way that maximises value for CSC while supporting individual development and growth.

• Support the Outreach and Innovation Manager to integrate their team’s workflow with that of the Delivery and Visitor Engagement team.

• Ensure that each team member has a clearly defined individual development plan reviewed and agreed annually, with regular check-ins to keep progress on track and ensure ongoing support throughout the year.

• Set and regularly review CSC’s corporate policies to ensure they remain current, relevant, and understood by all staff.

• Ensure all staff receive appropriate training to maintain a safe, low-risk environment for both colleagues and the public at all times—covering safeguarding, health and safety, de-escalation, and emergency procedures.

• Review all CSC contracts at key development stages to ensure commitments are clearly understood, feasible, and aligned with the organisation’s capacity to deliver.

• Oversee CSC’s contractual fulfilment and organisational risk management, including asset tracking and oversight in coordination with the Visitor Engagement Manager and Product Development Officer. Work alongside the Finance Director to maintain and review the company’s risk register on a six-monthly basis, ensuring risks are monitored and mitigated effectively.

• Oversee the implementation and ongoing management of IT, HR, and business systems—ensuring effective staff training, consistent usage, and accessible support to maximise organisational efficiency and impact.

• Manage CSC’s documentation policies, digital archiving, and workspace structures (e.g., Google Drive), including the assignment and oversight of access permissions to ensure clarity, security, and ease of use.
   

Person Specification

Essential Criteria

• Brings a solutions-oriented mindset and a practical, inclusive approach to problem-solving, underpinned by a positive and collaborative “can-do” attitude.

• A seasoned line and team manager who leads with a “firm but fair” ethos—valuing clear communication, personal accountability, and empathetic leadership to foster a supportive and high-performing team culture.

• Proven experience overseeing spaces, systems, and logistical operations, preferably within a public venue environment, with a strong understanding of the practicalities of day-to-day visitor management and operational delivery.

• An inclusive and approachable leader with a natural curiosity, you foster an open-door culture and ask the right questions to help people and teams explore ideas and reach effective solutions.

• You are detail-oriented and methodical, ensuring that planning is assigned, completed, and maintained. You work well in advance to create plans that are clear, comprehensive, and easy to follow—making sure everyone understands their role and is committed to achieving shared goals.

• Excellent verbal and written communication and presentation skills.

• Confident and literate in IT networks and business systems, with the ability to navigate, implement, and support digital tools that enhance organisational efficiency.

• Driven to deliver timely, high-quality outcomes in everything you do.

• Proven ability to adapt quickly and effectively to changing priorities.

• A commitment to equity, diversity, and inclusion.

• A collaborative work ethic that enables you to work effectively with colleagues and partners across a diverse range of projects and disciplines.

• Achieve a satisfactory enhanced DBS check.

Desirable Criteria

• Proven experience managing public engagement across multiple sites, including coordinating dynamic pop-up exhibitions and events.

• A keen interest in staying informed about global developments and emerging trends in science, technology, engineering, and mathematics.

• Customer service skills and experience.

• A qualification or training in business or operational management would be advantageous, but relevant experience and skills will also be highly valued.

• Full clean driving license

Working Conditions
The primary locations for this role will be Cambridge Science Centre's Head Office at 44 Clifton Road, Cambridge, CB1 7ED (assigned desk or workspace) and the Cambridge Science Centre at Trinity Centre, Cambridge Science Park, CB4 0FN (hotdesking model).

In addition, there will be travel (primarily driving with a company or hire vehicle) to the semi-permanent centre (Inspire Wisbech Centre, Wisbech, PE13 1AR) and, on occasion a variety of locations across the East of England.

We offer the option of flexible hybrid working where and when possible.

Advancement Opportunities

CSC invests in its staff through a structured career-planning framework. As a senior staff member, your training will focus on developing best practice within the areas you manage, tailored to both organisational goals and your professional growth. These individual development opportunities are reviewed and planned annually, ensuring your continued progression and alignment with CSC’s strategic objectives.

Standard working hours are 7.5 hours per day

Parking and bike storage are available at both CSC locations.

Benefits include:

• 25 days annual leave, plus Bank Holidays

• Mental health support in partnership with BetterHelp

• Contributory pension scheme

Recruitment Process and Timeline:

To apply for the position of Director of Operations and Engagement at Cambridge Science Centre, please submit your CV and a Cover Letter explaining why you are interested in joining the Centre and how your skills and experience align with the role.

At CSC, we’re committed to equity, diversity and inclusion in all areas of our work. We actively welcome applications from people of all backgrounds, especially those underrepresented in science engagement.

Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to bring struggling children hope and a future. Building on the huge success of TLG Early Intervention Coaching, TLG Therapeutic Support will be a new way for TLG, with partner churches, to provide support in school for the increasing number of pupils struggling to cope due to their emotional, relational, and mental health experiences. This programme addresses the underlying issues children are facing, whilst also providing the option of direct support to their parents/carers and the school staff team.

In this role we are looking for individuals with an accredited coaching qualification that thrive working with children and young people in a school context and are passionate about supporting pupils and their families struggling with emotional, relational, and mental health challenges. The ideal candidate will have an aptitude for creativity whether this is music and drama, sport and outdoor recreation or other fields of kinaesthetic development. The TLG Therapeutic Coach will be present each week in the school, providing specialist trauma aware care for these children, whilst supporting staff and parents/carers too, so we're looking for an individual who can build and foster strong relationships.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: 2.5 days per week (18.75 hours, term-time only)

Closing Date: Rolling Applications

For further information check out the job description attached to this page. Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies. The date of interviews is to be confirmed.

An exciting opportunity is available for a skilled Registered Nurse to join our dedicated team at Lister House. Your expertise will support our care team in delivering outstanding clinical care while keeping the home a warm and welcoming place for our residents.

We offer flexible working hours to fit your lifestyle. This is a full-time role, working 37.5 hours per week across three shifts (including weekends and bank holidays) from 8:00am to 8:30pm.

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time.

Key responsibilities of the role:

- Carry out a full range of registered nurse duties, including assessment, planning, implementation and evaluation of the beneficiary’s condition
- Lead a team and promote high standards of professional practice
- Comply with Health and Safety regulations and best practices
- Create a stimulating and compassionate environment, leading by example to promote the physical, emotional, social, intellectual, and spiritual well-being of our residents

You will have a Management of Medicines Certificate (or willingness to obtain) and a minimum Asset Level 2 in Dementia Care (or willingness to undertake). An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Employee benefits include:

- 25 days’ paid holiday per year plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
- Additional rates for nights, bank holidays and overtime
- Flexible hours to suit your needs
- Affordable and quality meals at reduced cost
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives

Lister House is one of six care homes, set in the historic city of Ripon, North Yorkshire. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, Dementia Care, and Day Care. The home also features a chapel and is supported by a dedicated team. As part of our award-winning team, you will receive full support with training and personal development. We are committed to providing high-quality, long-term care for our residents, ensuring they receive the dignity, respect, and support they deserve.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Programmes Lead (Maternity Cover)

Salary: £31,625 - £34,106 pro-rata (depending on experience)

Contract: 12 months fixed-term contract (Maternity Cover- might be potentially extended)

Start Date: Date to be agreed (potentially July)

Location: This is currently a blended-working role with two in-office days (Tuesday-Thursday) during term time and the flexibility to work from home during school holidays. Occasional travel to schools and events will be required. 

We are currently based at Resource for London near Holloway Road station, however, our office will be moving to another location in London in the coming months. 

Working Pattern: 37.5 hours per week. Our core hours are 09:30 - 16:00 from Monday to Friday. 

Benefits of working for Challenge Partners

• Work-life balance

• Annual leave

• Employer pension contributions

• Health and wellbeing support

• Training and development

• Family-friendly policies

• Connection and celebration

About the role

The Programmes Lead will play a key role in leading and implementing the delivery of a range of programmes which at present includes Growing the Top, the SEND Developmental Peer Review and the Trust Leaders’ Network (subject to change based on organisational need). 

Established in 2011, Challenge Partners is a well-respected nationwide network of practitioners who engage in hard-edged collaboration and mutual accountability to ensure every school community can benefit from the combined wisdom of the education system. 

The Programmes Lead will build and manage relationships with a wide range of stakeholders and hold responsibility for the quality and consistency of school leaders’ experience of the programmes. They will work closely with the Programmes Manager and Partnership Coordinators to ensure excellent delivery.

Key Responsibilities

Reporting to the Programmes Manager the Programme Lead will have the following key areas of responsibility and will be expected to undertake other responsibilities commensurate with the role as requested:

Programme Delivery and Development

• Lead on the operational delivery of programmes: Growing the Top, the SEND Developmental Peer Review and the Trust Leaders’ Network

• Manage key stakeholder relationships with programme participants and facilitators

• Manage correspondence involved in programme delivery, including responding to daily queries and setting up automated processes

• Monitor visit day/event quality and delivery, including dealing with and escalating issues to ensure positive solutions are reached

• Monitor risks and mitigate/escalate as appropriate

• Monitor programme spending and signing off invoices within agreed budgets, as directed by the Programmes Manager

• Work with the Programmes Manager on the development of strategies to support efficiency and scale the delivery of programmes, including and not limited to the engagement of new technologies, processes and ways of working

• Lead on the implementation of new strategies for delivery in your areas of responsibility with Partnership Coordinators

Data Management and Systems 

• Ensure programme data is accurately recorded on Salesforce (our CRM system) and work closely with the digital team to improve systems and processes

• Responsibility for ongoing monitoring of programme delivery feedback data to ensure quality and oversee escalation of issues if/when they arise

Event Planning and Organisation

• Lead on the planning, logistics and delivery of in-person and virtual programme events, working closely with the Programmes Manager and Executive Sponsors to agree event design

• Liaise with speakers, venues and suppliers to ensure high quality delivery of events

• Coordinate the team effectively to ensure excellent event delivery

• Work closely with the marketing team to create a social media plan to showcase programme events 

Matrix Management

At Challenge Partners, we work in a matrix structure which means that individuals collaborate across different work streams and are, at times, task managed by colleagues who are not their direct line manager

• Provide consistent and high quality task management to all Partnership Coordinators involved in the delivery of these programmes

• Collaborate effectively with other task managers, line managers and teams to support Partnership Coordinators to provide excellent delivery across all Challenge Partners activities and meet key organisational priorities

Person Specification

Specific skills and attitudes we are looking for in an applicant are as follows:

• As one of our cadre of leads, you will be a role model for our values at all times and a cultural lead within the team.

• Strong project management and organisational skills (a ‘completer-finisher’).

• Ability to prioritise effectively to meet competing demands and work under pressure, through excellent organisation and time management.

• Outstanding attention to detail, and pride in your work.

• Excellent written and oral communication skills, with the ability to deal with people diplomatically and appropriately, building rapport with those at varying levels of seniority.

• Positivity, optimism and agility - we are a small organisation and all staff are expected to contribute across the organisation (and sometimes beyond their specific job role) to ensure our success and sustainability. 

• High computer literacy - confidence and competence in using GSuite, Microsoft programmes and Salesforce (or similar CRM system) would be an advantage

• A willingness to learn and give and receive feedback

• A passion for education, and a desire to make a difference

How to apply

Please submit your application on BeApplied by 10am on Thursday 22nd May 2025. You will be asked to upload your CV and answer five competency and scenario-based application questions.

• First round of interviews (remote)- 29th & 30th May 2025

• Second round of interviews (face-to-face)- 10th June 2025

A note on AI 

At Challenge Partners, we are committed to a fair and inclusive recruitment process. We don’t use Artificial Intelligence (AI) for recruitment - applications are reviewed by members of the team and we use blind shortlisting to mitigate potential bias and ensure all candidates are considered on merit.

Whilst we recognise that AI can be a useful tool for tasks like proofreading, we encourage you to share genuine examples from your own experience so we can better understand your unique skills and perspective. Authenticity is important to us and we want to hear your voice throughout the application process.

DEI Statement

Challenge Partners is committed to further enhancing diversity, equity and inclusion within our team and we welcome applications from all suitably qualified persons regardless of their race, gender, sex, disability, religion/belief, sexual orientation or age. 

Safeguarding Statement

Challenge Partners is committed to safeguarding and promoting the welfare of children, beneficiaries and staff. We expect all employees, consultants and volunteers to share this commitment. All offers of employment or contracts with us are subject to a satisfactory DBS check and references. 

No agencies please.