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Top job
SSAFA, Remote
Up to £25,934
To help you establish yourself in this new post you will receive excellent training and induction to the Scottish Regional Office.
Posted today
Closing in 4 days
National Numeracy, Nottingham (Hybrid)
£35,000 per year
Posted 2 weeks ago Apply Now

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Closing tomorrow
Not For Profit People, Remote
£47,000 pa (inner London weighting £3,950 pa or outer London weighting £2,475 pa)
Posted 3 weeks ago
Amala Education, Remote
£35,000 - £40,000 per year pro rata
We’re seeking a People & Culture Manager to shape Amala's people function and embed human-centred practices for our global, remote team.
Posted 1 week ago
SHINE - Spina bifida • Hydrocephalus • Information • Networking • Equality, Remote
£29,041 per year FTE (pro rata for part-time)
High-quality support and opportunities for children and young people living with spina bifida and/or hydrocephalus and their families/carers
Posted 5 days ago Apply Now
Headway - the brain injury association, Nottingham (On-site)
25000
Make a real difference after brain injury. Join Headway as Fundraising Coordinator and help raise vital funds and boost national awareness.
Posted 1 week ago
SHINE - Spina bifida • Hydrocephalus • Information • Networking • Equality, Remote
£38,000 FTE  (pro rata for part time)
Providing condition-specific health advice and support to people of all ages living with spina bifida and/or hydrocephalus
Posted 2 days ago Apply Now
Closing in 6 days
Centre for the Children's Workforce, Remote
£45,000 - £50,000 per year
Posted 1 week ago Apply Now
Closing in 4 days
Self Help UK, Nottingham (Hybrid)
£26,620 pro rata (pay award pending)
Posted 2 weeks ago Apply Now
The PKD Charity, Remote
£40,000 - £42,000 FTE per annum, pro rata (£24,000- £25,200 0.6 FTE)
Posted 2 weeks ago Apply Now
Page 2 of 6
Remote
Up to £25,934
Full-time
Permanent
Job description

About the role

A fantastic opportunity has arisen for a full time Casework Administrator to join the Scottish Regional Office team at SSAFA, the Armed Forces charity.

You will be responsible for providing specialist administrative support and undertaking virtual telephone casework across the whole of Scotland, working remotely with SSAFA branch volunteers and Regional Office colleagues to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.

To help you establish yourself in this new post you will receive excellent training and induction to the Scottish Regional Office. You will work closely with the Regional Casework Managers and the Regional Manager.

The post is home-based and lone working with support from your line manager and team colleagues and you must have a fast, stable broadband connection in your proposed workspace. You may have to travel occasionally around Scotland or elsewhere in the UK; expenses will be paid.

About the team

In this role you will be working closely with volunteers from seventeen SSAFA branches across Scotland, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team which includes 2 Casework Managers and a Regional Manager and a team of Regional Casework Co-ordinators.

About you

To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. The successful candidate will have experience of using their own initiative, planning and managing their workload with minimal supervision. You should be experienced at writing descriptive reports following a recommended structure. This role requires you to be a resilient person and it would be advantageous if you understand the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector and preferably the military charity sector landscape across Scotland would be valuable, but not essential.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Closing date: Midnight on Sunday 17 May 2026.

 Interviews:TBC

Organisation
SSAFA View profile Organisation type Registered Charity Company size 101 - 500

Our vision A society in which the Armed Forces, veterans and their families can thrive.

SSAFA logo Play
Posted on: 07 May 2026
Closing date: 17 May 2026 at 23:30
Tags: Administration, Advice / Information, Social Care / Development, Advocacy, Social / Support Work