Supporter development manager jobs

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

We have an exciting opportunity for a Store Associate to join our friendly team at Barnardo's Coleraine Kid's Branch.

This will be a fantastic opportunity for someone who is passionate, motivated, and keen to help raise funds to support the most vulnerable children and young people in the UK. 

As a Store Associate you will support the Store Manager, other Store Associates, and volunteers to help run a busy store, you will have the opportunity to develop and learn within the store. 

Store Location: Coleraine Kid's Branch, Unit 12, Old Court Market, Castlerock Road, Coleraine, BT51 3GZ.

Permanent: 7 hours

Some of the Key Responsibilities

• Excellent customer service
• Visual merchandising
• Helping to run the store when the Manager absent.
• Organising , pricing and steaming stock before going on the shop floor.
• Ensuring stock is generated over the door by members of the public and ensuring donors sign up for gift aid.
• Implement any promotion in the store as directed by Head Office or your Area Business Manager or your Store Manager.
• Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the Store, including the sales floor and stockroom areas.
• Actively encourage the public to donate saleable stock.
• Rotate stock on a daily basis so that no garment remains on the shop floor for any longer than the agreed time limits.

Candidates must demonstrate on their application how they meet the following:

Essential

• Experience of working in customer service environment
• Experience of cash handling
• Experience of supervising staff/volunteers
• Experience of working on own initiative
• Experience of working in a fashion environment
• Previous work with basic IT, admin and figures

The full Job description and Person profile is attached to this advert. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic Access NI check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

The Retail section consists of more than 700 Barnardo's shops across the UK. These high-street stores are reliant on donations from the public and corporate supporters, and generate funds from the sale of these donated items. There are a wide range of shops, from traditional charity stores to book shops and furniture. The Trading division produces and sells a range of products, including cards and gifts.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible.

Corporate Complaints Manager

Cambridge

Permanent

Full-Time

This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you’ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported.

You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure.

You’ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code.

You’ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience.

About the role

Reporting to the Executive Director, Customers Services you will:

· Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses

· Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice

· Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases.

· Analyse complaint data and identify trends, root causes, and opportunities for improvement

· Support continuous improvement across the complaints process and customer experience

· Prepare our internal and external reporting and self-assessments and ensure they are published on time.

What You’ll Bring

You’ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues.

Experience

· Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment

· Experience of implementing change to drive up standards and performance

· Experience of using and improving databases / IT systems for customer and/or complaints data.

· Experience of collating and presenting data to a range of audiences

· Good knowledge of the Housing Ombudsman’s Complaints Handling Code and regulatory framework for social housing

Skills

· Excellent communication, influencing and listening skills

· Outstanding customer focus with the ability to balance empathy, accountability and operational compliance

· Excellent investigative and problem-solving skills

· Excellent analytical skills, using data to drive improvement

· Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs

· A collaborative and assertive approach to working with colleagues and teams to drive improvement

Qualification:

Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards.

Hybrid Working Arrangements – the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration.

Benefits of working for CHS Group:

· Employee discount scheme (retail, leisure, gym membership and fitness equipment)

· Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

· Employee Assistance Programme

· Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning

· Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. 

· Cycle to work scheme (salary sacrifice)

· One day off a year to volunteer for a charity of your choice

· 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

· Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)

· Company sick pay

· 58p per mile business mileage allowance

· Refer a friend scheme (£250)

· Contributory pension scheme, which both you and CHS contribute to

· Enhanced maternity and paternity leave

· Flexible Working Policy

· Full induction

· Comprehensive free training and development opportunities with paid time off

· Free DBS (for relevant posts)

· Free onsite/nearby parking

· Hybrid Working Policy

· Flexitime

As part of the recruitment and selection process candidates will be required to complete a Personality Profiler

CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026

INTERVIEWS: Friday 31st July 2026

We are seeking an experienced, strategic and proactive Trusts and Foundations Manager to join an ambitious and growing organisation at an exciting stage of development.

This is an opportunity to take ownership of a high-value grants programme, securing significant funding from charitable trusts and foundations to support impactful services and future growth. Working closely with colleagues across the organisation, you will shape compelling funding opportunities, build meaningful funder relationships and help deliver ambitious income targets.

The Opportunity

As Trusts and Foundations Manager, you will play a pivotal role in developing and delivering a focused, high-quality grants strategy. You will be responsible for identifying and securing new funding opportunities, developing persuasive cases for support and building long-term partnerships with funders.

You will manage the full grant lifecycle, from prospect research and application development through to stewardship and reporting, ensuring a disciplined and results-driven approach to income generation.

The role also includes line management responsibility for members of the Grants Team, supporting performance, development and delivery against agreed objectives.

Key Responsibilities

• Develop and implement a targeted Trusts and Foundations fundraising strategy.
• Build and manage a strong pipeline of prospects, applications, reports and renewals.
• Research and evaluate funding opportunities to maximise success rates.
• Write compelling and tailored funding applications and proposals.
• Translate complex programmes and outcomes into clear and persuasive cases for support.
• Build and maintain strong relationships with funders, encouraging long-term engagement and repeat funding.
• Lead on funder reporting and stewardship activities.
• Work collaboratively across teams to develop fundable projects, budgets and impact reports.
• Monitor performance against income targets and continuously improve fundraising approaches.
• Line manage and develop members of the Grants Team.

About You

You will be an accomplished grants fundraiser with a proven ability to secure significant income from Trusts and Foundations.

You will bring:

• Significant experience securing five and six-figure grants from Trusts and Foundations.
• A strong track record of achieving and exceeding income targets.
• Excellent bid writing and proposal development skills.
• Experience building compelling cases for support.
• Strong relationship management and stewardship experience.
• Excellent research, prioritisation and pipeline management skills.
• Outstanding written communication and attention to detail.
• Experience of line management and team development.
• Knowledge of fundraising regulations, compliance and data protection requirements.
• A proactive, organised and results-focused approach.

Salary & Benefits

• Salary: £38,000 -£43,000 per annum + £2,000 bonus
• Contract type: full time, permanent
• Location: flexible: once a quarter at Keele, Staffordshire. 
• Deadline: On rolling basis 

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About WeProtect Global Alliance 

WeProtect Global Alliance brings together experts from government, the private sector and civil society to protect children from sexual exploitation and abuse online.Together, we generate political commitment and practical approaches to make the digital world safe and positive for children, preventing sexual abuse and long-term harm.

The Alliance currently consists of 105 governments, 89 private sector companies, 164 civil society organisations and 10 intergovernmental organisations. 

WPGA is now progressing its new strategy which is built around three core pillars:

§  Convening focuses on bringing stakeholders together through targeted, regional, and thematic engagements to share solutions and strengthen collaboration.

§  Knowledge positions the Alliance as a leading source of evidence and insight, providing high-quality tools and data to inform policy and practice.

§  Impact ensures that this knowledge translates into measurable change, supporting members to drive tangible outcomes in preventing child sexual exploitation and abuse.

About the project 

WeProtect Global Alliance is seeking external expertise to assess its current data protection arrangements and support the development of an organisation-wide data protection framework.

The Alliance processes personal information relating to employees, consultants, suppliers, partners, donors, members and other stakeholders. Data is held across multiple business functions, including internal operations and membership services.

The purpose of this project is to:

§  Assess the Alliance's current data protection maturity and compliance position;

§  Identify strengths, risks and gaps in existing policies, procedures and practices;

§  Review organisational governance arrangements relating to data protection;

§  Support the development of a practical and proportionate Data Protection Policy and governance framework;

§  Provide a prioritised implementation roadmap to strengthen organisational compliance and accountability.

The successful consultant will be expected to engage with staff across multiple departments and work collaboratively to understand organisational processes, systems and data flows.

Scope of Work

The consultant will be expected to undertake activities including, but not limited to:

Discovery and Assessment

§  Project inception and planning meeting

§  Stakeholder interviews across relevant departments

§  Review of existing policies, procedures and guidance

§  Review of data storage and management practices

§  Review of supplier and third-party arrangements where relevant

§  Mapping of personal data processing activities

§  Assessment of organisational compliance with applicable data protection legislation and good practice

§  Identification of risks, gaps and opportunities for improvement

Framework Development

§  Development of an updated Data Protection Policy

§  Recommendations regarding governance, accountability and ownership

§  Clarification of roles and responsibilities relating to data protection

§  Development of a practical implementation roadmap

§  Presentation of findings and recommendations to senior leadership

Deliverables 

Deliverables should include (but are not limited to):

Discovery and Assessment

§  Inception plan

§  Current-state assessment report

§  Gap analysis

§  Risk register

Framework Design

§  Draft Data Protection Policy

§  Data protection governance framework

§  Roles and responsibilities matrix

§  Prioritised implementation roadmap

§  Recommendations report

Final Outputs

§  Final approved versions of all documentation

§  Presentation of findings and recommendations to SMT and/or Board representatives

§  Handover session and knowledge transfer

All deliverables should be provided in editable formats.

Job Purpose

To lead and oversee the delivery of TLC: Talk, Listen, Change’s charitable income generation and fundraising function, driving sustainable income growth through a diverse portfolio of opportunities including commissioning, grant applications, charitable trusts and foundations and fundraising activity. The Head of Development will carry out a mixed role, primarily consisting of informing the strategy, supervising the team and supporting them to secure income - while also directly creating some high-value / high-stakes submissions themselves. The role will play a key part in shaping and delivering the organisation’s growth ambitions, ensuring a strong and balanced pipeline across statutory, commissioned and voluntary income streams. As part of TLC’s Senior Leadership Team, the postholder will act as a senior advisor on charitable income generation opportunities and contribute to the wider strategic direction of the organisation. 

Key Responsibilities

Strategic Leadership and Contribution

•  Be a member of the Senior Leadership Team of TLC: Talk, Listen, Change, contributing to organisational strategy, growth and long-term sustainability.
• Work alongside the Group Director of Partnerships and Development and other senior leaders to shape and deliver TLC’s development and charitable income generation strategy.
• Act as a senior advisor on development, funding and growth of charitable income sources for the organisation.
• Take a lead role in fostering a culture of ambition, collaboration and continuous improvement. 

Development and Income Generation

• Lead the team to deliver focused and successful development activity across TLC, ensuring a strong and sustainable pipeline of opportunities across: Tenders / commissioning (including pre-market engagement such as soft market testing, actual submissions including PQQs, ITTs, framework applications and presentations / interviews) Charitable trusts and foundations, Grants, Fundraising, Corporate relationships
• Work closely with our: Group Head of Marketing and Communications to create and run exciting, engaging campaigns and projects which grow awareness of and support for TLC, ultimately leading to increased income, Director of Finance To ensure budgets are accurate and bids appropriately costed, Director and Heads of Services To ensure we can deliver safely, securely and effectively,  Director of Partnerships and Development To ensure strategic alignment and relationships.
• Ensure a detailed understanding of all tender specifications including a thorough assessment of the implications and requirements of TLC within each opportunity.
• Ensure all submissions are high quality, aligned to TLC values and priorities.
• Work closely with service leads and partnerships colleagues to identify, scope and develop new opportunities. 

Leadership and Management

• Provide strong leadership to the Development team, including line management of Development Managers.
• Support a high-performing, collaborative team culture aligned to TLC behaviours and values.
• Ensure effective performance management, supervision, and development of staff (including one-to-ones, appraisals and team meetings).

Performance, Planning and Delivery

• Lead the development and delivery of a clear development plan aligned to organisational strategy.
• Monitor and report on development and fundraising performance, ensuring a data informed approach to decision-making.
• Provide delegated budget management for development and fundraising activity.
• Ensure smooth transition from development activity to service mobilisation, working closely with operational teams.

External Relationships and Profile

• Build and maintain strong relationships with commissioners, funders and partners with regard to charitable income generation opportunities.
• Represent TLC at external forums, networks and events, contributing to sector influence and profile. Governance and Ways of Working
• Ensure all development and fundraising activity aligns with TLC policies, values and ethical frameworks.
• Contribute to organisational planning cycles, board reporting and strategic development processes.
• Commit to continuous professional development and maintain awareness of sector trends and opportunities. 

About the role

This is an exciting opportunity to shape and lead a national service that improves the lives of children and young people living with arthritis, with a strong focus on innovation, inclusion, and amplifying youth voice. The role offers the chance to build strategic partnerships across healthcare and communities, influence service design at key life stages, and drive meaningful change that reduces health inequalities. Working within a collaborative, values-led organisation, you’ll have real scope to grow and evolve our support service.

Key responsibilities include leading the delivery and continuous development of high-quality, safe, and inclusive services across England and Scotland as part of a UK service, managing and coaching staff and volunteers, and driving increased access and impact through strong planning and partnership working.

You will oversee safeguarding, budgets, data and performance frameworks, while embedding systems and processes that strengthen insight and delivery. The role also involves working closely with NHS and third-sector partners, supporting youth engagement and leadership, and ensuring services are shaped by young people and families.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience leading staff and volunteers to deliver inclusive, safe and impactful services for young people and families.
• Track record of developing and evolving services to increase access and impact, including managing change with stakeholders.
• Experience building effective partnerships across health, community and voluntary sectors.
• Experience using service data collection and databases to drive performance, impact, and continuous improvement.
• Understanding of disability and long-term health conditions, with a strong commitment to equity and inclusion.
• Knowledge of children and young people’s rights, and experience ensuring participant and stakeholder voice shapes service development.
• Strong planning and project management skills, with the ability to prioritise and deliver multiple workstreams.
• Confident influencer, able to identify opportunities, build partnerships and drive improvement.

As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings.

As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

We are seeking a talented Management Accountant to join our small, collaborative finance team on a permanent, part-time basis. Reporting to the Head of Finance, this new hands-on role will play a key part in delivering high-quality financial insight and supporting decision-making across an expanding organisation.

About the role

You will produce accurate monthly management accounts, support budgeting and forecasting, and provide clear financial analysis. Working closely with budget holders and colleagues across the organisation, you will help explain performance, investigate variances, and support informed decision-making. You will take ownership of key elements of the month-end close process, ensuring accurate and timely reporting, and will support cash flow forecasting and day-to-day financial operations. Your ability to communicate complex financial information clearly to non-finance stakeholders will be key to your success.

You will also play an important part in maintaining strong financial controls and supporting statutory reporting and audit processes. From assisting with VAT returns to improving financial systems and processes, you will help ensure the finance function runs smoothly and effectively.

This is a varied role where continuous improvement is actively encouraged, giving you the opportunity to shape how financial information is produced and used across the organisation.

Role Specifics

We are looking for a part-qualified accountant with strong experience in management accounting, budgeting, and financial analysis. You will have excellent Excel skills, experience of finance systems, and the ability to work independently and collaboratively. Experience of supporting non-finance colleagues and, ideally, working in the charity or not-for-profit sector would be an advantage.

In return, we offer a supportive and values-driven environment where you can develop professionally while contributing to meaningful work. With flexible working arrangements and the opportunity to make a real impact, this is an excellent role for a motivated finance professional ready to take the next step in their career.

If this role sounds right for you and you have the right skills and experience, please do download the job description, and apply by returning the application form to the Resourcing team.

Benefits

As an employee you will be entitled to the following range of benefits:

• 27 days' annual leave pro rata
• Pension scheme (company matches contribution up to 7%)
• Free onsite parking
• Employee Assistance Programme
• Eye care voucher scheme
• Cycle to work scheme
• Interest free season ticket loan
• Blue Light Card discount scheme
• Life Cover at 2x salary

Haven House is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

Are you looking for variety, flexibility and opportunities to use your broad range of creative skills?  Working for DFN will give you all this and the opportunity to impact the lives of the most vulnerable in India.

DFN UK – Dignity Freedom Network – is a UK charity helping to bring dignity and freedom to the poor, the marginalised and the outcastes in India. Indian colleagues and volunteers deliver impactful education, health, protection and economic empowerment programmes - the ladder needed by those we seek to help to overcome the barriers they face. Working in large cities and in rural villages, with young children and new mums, with women who have experienced exploitation, and families facing discrimination and prejudice, we work to champion those society sidelines, including those from low caste and tribal backgrounds. 

In the UK we raise awareness and raise support.  As our Marketing and Communications Manager you will prepare our key messages and external communications.  You will coordinate our content and prepare and oversee digital platforms.  You will be pivotal to our public fundraising and provide an engaging and authentic window into the lives of those touched by DFN's work in India.   We are looking for someone who will enjoy a role in which every day is different. There will be appropriate support but room for you to innovate and develop. With a hybrid role, you will enjoy a flexible working arrangement to suit your needs.

Your main duties will be:-

• Contributing to the communications and marketing strategy - developing and delivering plans to support this
• Producing high quality content for a range of channels including website, newsletters, social media, and email campaigns
• Preparing videos and key products such as our Annual Report
• Overseeing our content management - reports, videos, images and stories
• Supporting fundraising with appeal copy and materials for donor campaigns and reports. 

We are a small happy team with a big heart for the work and this is really important to us, as is our Christian motivation.  If you work for DFN you will join a committed team who pray for our work and believe everyone is created in God's image.  You will be the sole employee devoted to marketing and communications but will work closely with the CEO and colleagues. 

The role is broad and we appreciate that you may not have all the skills we are looking for but if the work motivates you, our culture appeals and you have some sound experience please apply.  We can supplement skills with training, outsourcing and volunteer support, as required.   The role is part-time - between 15 to 23 hours per week. You will need to be able to travel to Stafford 3-4 times per year. 

To find out more read our Job Description and Person Specification. To apply please submit your CV and a covering letter of no more than two A4 sides setting out how you meet the person specification. Applications will be reviewed on a rolling basis.

Why you will enjoy working at DFN:- Our staff describe the team as ‘caring and supportive’. They speak of the ‘motivating’ work ‘helping to make a difference in the lives of others in areas that I can easily take for granted every day - education, freedom, employment and healthcare.’ 

We have an exciting opportunity for a Children & Young Persons Caseworker to join the Victim Support team in Gwent, working 22.5 hours a week. This is a fixed term position

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role

This role is based in Pontypool Police Station, Pontypool, it is offered on a hybrid working basis and there is a requirement for travel throughout the area.

As a Caseworker- Children and Uong People you will be:

• Managing a caseload of Victims of Crime with the highest level of need, both directly, through in-depth, 1:1 support, and indirectly, by working other service providers. Undertaking face to face support, case-tracking and management.
• Carry out effective management of volunteers, assessing their competence to practice using national guidelines
• Promote the work of Victim Support by attending local community and public events

You will need:

• Proven track record of successfully delivering a service and working directly with clients or service users in a statutory, voluntary or Multi-Agency Setting(s)
• Experience of Managing a caseload including complex case management.
• Understanding and knowledge of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the data Protection Act and other legal requirements
• Understanding and knowledge of an active commitment to promoting equal opportunities and diversity.
• Experience of managing safeguarding issues and relevant legislation
• Managing, value, providing support and guidance to a team with a strong client service focus
• Ability to promote the work of a multi-agency hub

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Location: The role is national, managing teams in Northern Ireland, Wales and across England. You will need to be able to work at one of our BookTrust offices in London, Leeds, Belfast or Cardiff for an average of 8 days per month whilst some of these collaboration days may be worked in partner locations, at events or stakeholder meetings in any part of the country. The position will require regular travel to BookTrust office bases and to visit and engage as needed.

BookTrust is the UK’s largest children’s reading charity. We know that children who read are happier, healthier, more empathetic, and more creative. They also do better at school.

Working with every local authority and across every region in the country, and supported by Arts Council funding, we reach over 3 million families a year via partners in schools, children’s centres, health visitors and libraries. This incredible network helps us to get children reading across the country.

This is a new role within the organisation and the new role holder will have a chance to shape and build the role over time.  You will be a strong leader with great people skills -experience of working with and leading teams working in geographically dispersed locations is advantageous. 

You will have a clear experience the public sector landscape with a track record of relationships building, and an understanding of the local government policy landscape. With a collaborative approach to working across interconnecting complex work areas, you will be comfortable working within a matrix style of management for your won direct reports and those of other teams. 

You may have charity or statutory setting experience, and will have the ability to set out a strategic direction for partnerships team members as well as being hands on in developing new relationships to support our work as well as being able to produce high quality written materials, analyse complex data and respond dynamically to a changing external landscape.

You will be an excellent communicator who manages up effectively and who is comfortable working across a matrixed managed team. You will have the ability to work closely with the Director of Partnerships in building relationships, and developing and delivering on strategies that support impact in our early years programmes by guiding the work of our partnerships team.  You will be working closely with key role holders such as but not confined to the Head of Partnerships Delivery, and Head of Programme for Vulnerable Children.

The Head of Partnerships Development will ensure increasingly effective pathways to families by setting out ways of working that ensure delivery teams can access these routes, influence decision makers and develop and build the right relationships for greatest impact. Along with the Director of partnerships the role holder will aim to both influence and respond to central, local and regional policy initiatives in the sector to support BookTrust’s mission to get all children reading, especially those from low income and vulnerable family backgrounds.
The role holder will ensure internal stakeholders are briefed on the local government landscape and that risks and opportunities are clearly articulated.

This work spans the organisation – from within our partnerships team to our research and impact, communications and external affairs, design and innovation, growth planning, communications, profile-raising and income generation – and requires strong collaborative working to draw on skills and capacity in all these areas. 

The role will work internally and externally to ensure the right inputs to ensure success for our scaled programmes, supporting everything from design to upskilling our team and relationship building across the local government and regional and country landscape.

To apply, please complete the application along with a copy of your CV.

Want to join us? To find out more about who we are please go to our website. 

We actively encourage applications from underrepresented groups and welcome candidates from all backgrounds and communities,

Please note that this advert may close early should we receive a high volume of suitable applications. 

Our Commitment to Diversity and Inclusivity

We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.

We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team (contact details are available on our website).

BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.

About The Refugee Council

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.

We have offices across the UK where our Services teams provide support to refugees at the local level.

Inclusion and Accessibility

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Our Values

Our values underpin everything we do:

• Inclusive: We are inclusive. We work with – not for – refugees and people seeking asylum so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding. 

About the Role

The Safeguarding, Risk & Incidents Specialist will support the organisation in maintaining safe, effective and compliant services by coordinating the management of safeguarding, incidents, complaints, risk and data protection matters and ensuring concerns are appropriately identified, investigated, resolved and learned from.

The role provides operational leadership and oversight of safeguarding, incidents, complaints and risk management processes, supporting managers to manage risk effectively, implement improvements and ensure organisational learning is embedded in practice.

Working closely with the Senior Safeguarding, Risk & Incidents Manager, the postholder will contribute to organisational assurance, governance and continuous improvement and help promote a culture of accountability, learning and effective risk management across the organisation.

Hours: Part-time, 28 hours per week.

Staff Benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme 
• Pension Scheme 
• Work/Life Balance Policies 
• Employer-Sponsored Volunteering 
• And more. 

Let’s work together to improve the lives of refugees in the UK – apply on our website today. 

Closing date: 19 July 2026.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

"Lead finance. Shape strategy. Change lives."

Aspire Oxfordshire is an ambitious charity working to tackle inequality and create lasting opportunities for people and communities facing disadvantage. Every year, we support people experiencing homelessness, poverty, poor mental health, digital exclusion, unemployment and other barriers to reaching their potential.

Through supported housing, homelessness prevention, education, training and employment programmes and digital inclusion projects, we help people take positive steps towards greater independence, wellbeing and opportunity.

We are now seeking a values-led and commercially minded Head of Finance and Resources to join our Leadership Team and play a key role in shaping Aspire's future.

This is an exciting opportunity for an experienced finance professional who wants to combine strategic leadership with hands-on operational delivery in an organisation that makes a tangible difference every day.

As Head of Finance and Resources, you will lead Aspire's finance and resource functions, ensuring strong financial stewardship, effective governance, organisational resilience and sustainable growth. Working closely with the Chief Executive, Trustees and senior colleagues, you will help shape organisational strategy, support business development and fundraising activity, and ensure the charity remains financially strong and well positioned for the future.

Who We Are Looking For

We are looking for someone who combines strong technical finance expertise with excellent leadership and relationship-building skills. You will be equally comfortable presenting financial information to Trustees, supporting managers to improve financial performance, and helping to identify opportunities that strengthen our impact and sustainability.

You will bring:

• A recognised accountancy qualification (ACA, ACCA, CIMA or equivalent) and/or significant senior financial management experience.

• Experience of leading finance and operational functions within a charity, public sector, social enterprise or similarly complex organisation.

• Strong strategic financial planning, budgeting, forecasting and reporting skills.

• Experience of producing meaningful management information and using data to support organisational decision-making.

• Advanced Power BI and financial reporting skills, with the ability to develop insightful dashboards and reporting solutions.

• Knowledge of grant funding, commissioned services and restricted fund management.

• Experience of developing and improving systems, processes and organisational effectiveness.

• Strong leadership skills with the ability to motivate, support and develop others.

• Excellent communication and influencing skills, with the ability to build effective relationships with Trustees, funders, partners and colleagues.

• A practical, solutions-focused approach and willingness to work collaboratively across the organisation.

• A commitment to Aspire's values and a genuine passion for creating opportunities for people facing disadvantage.

Why Join Aspire?

This is an opportunity to join an ambitious organisation at an exciting point in its development. You will play a key role in helping Aspire deliver its Strategy 2025–2030, supporting innovative services that help people secure safe housing, improve their wellbeing, gain qualifications, access employment and build brighter futures.

In return we offer:

• Salary: £50,000 – £55,000 per annum

• 25 days annual leave plus bank holidays

• Pension contribution

• Cycle to Work scheme

• Employee Assistance Programme

• Hybrid working arrangements

• The opportunity to make a genuine difference in the lives of people across Oxfordshire

Aspire Oxfordshire celebrates diversity and is committed to creating an inclusive environment where everyone can thrive. We welcome applications from all backgrounds and particularly encourage applications from groups currently underrepresented in the charity sector.

Role purpose

To manage the programme’s policy activity and provide support and expertise to help ensure effective delivery of the programme’s strategy to influence policy change. Working closely with internal and external stakeholders, the role will plan and deliver activities to help ensure Trussell’s analysis and arguments are taken up and the organisation’s policy recommendations are reflected in decisions made by UK government, in line with the programme goals.

This role is part of Trussell’s Making Social Security Work programme, the goal of which is to ensure that social security and employment support are accessible, well-designed and sufficiently funded in order to prevent people experiencing hunger and hardship, and that the UK public view social security as an asset to society. This role is focused on the successful delivery of the overall programme outcomes, contributing to the fulfilment of our long term vision of a UK without the need for food banks.

Key responsibilities

Develop credible policy proposals
 
Plan and deliver policy development activities to achieve the goals of the Making Social Security Work programme. Create credible proposals, including embedding participatory approaches to ensure policy positions are rooted in the lived experience of individuals affected by poverty, to build a strong case for policymakers to implement asks.

Manage policy influencing activities

Plan and deliver policy influencing activities to strengthen Trussell’s ability to secure policy change. This includes briefings and presentations promoting the organisation’s policy positions to external stakeholders and audiences, ensuring alignment across programmes and all nations and regions of the UK. Ensure policy outputs are timely, high-quality and support engagement with key audiences, including UK government officials and Parliamentarians.

Coordinate reactive policy work

Ensure Trussell’s policy positions are included in real-time debates on key issues. Coordinate responses to reactive work on relevant policy issues, including policy consultations, activity in Parliament, in the media or in response to requests from food banks in the Trussell community so Trussell’s voice, evidence and analysis are included in key policy debates, raising the organisation’s profile and influence.

Build stakeholder relationships and networks 

Build collaborative relationships and networks with anti-poverty sector organisations and other external stakeholders to strengthen UK policy activity. Represent Trussell in key sector coalitions and share detailed policy analysis and recommendations with external stakeholders and audiences to raise the organisation’s profile and influence.

Person Specification

Core knowledge
Good knowledge of policy issues relevant to Trussell’s vision, including social security, disability and employment

Good understanding of the machinery of government and policy making in the UK at the national, regional and local levels and of effective policy development and influencing 

Good understanding of how to use evidence and analysis to develop, judge and advocate for policy solutions

Proficiency in MS Office (e.g. Excel, Word, PowerPoint, Outlook) and project management processes 

Essential skills

Skills in developing policy solutions, ability to use different approaches and tailor solutions to organisational goals and external context.  

Good ability to make effective and appropriate use of evidence and analysis when developing and advocating for policy solutions, as well as identify gaps in evidence and make recommendations for filling them

Excellent communication skills, including written, presentations and speaking, ability to adapt to influence different audiences

Collaborative interpersonal skills, ability to build relationships and influence internal and external stakeholders.

Effective project management and ability to balance competing priorities, meet tight deadlines and maintain a constructive approach to challenges.

Role models inclusive behaviour and values, demonstrates commitment to the values of Trussell and empathy for people from disadvantaged, marginalised or socially excluded backgrounds.

Key experience

Track record of successfully delivering strategic policy influencing activity based on robust evidence from development to evaluation 

Experience of informing campaigns activity to mobilise support for policy change 

Experience line managing or task managing staff and contributing to team development 

Special Requirements 
None

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Research and Policy Manager
Contract: Permanent
Work Pattern: Full Time, 35 hours per week (1.0 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours (0.8 FTE) where possible).
Salary: £44,167 per annum
Location: London Fields, E8. NCB promotes a hybrid, flexible way of working with 2 days working in the office.

The Vacancy

The Policy and Communications Manager will act as a driving force behind our visibility and impact across key policy areas, bringing lived and learned experiences to the heart of our influencing. This role will work to elevate our profile, transforming our evidence and expertise into impactful communications and influencing strategies to build a momentum for meaningful policy, legislative and social change.

This position will bridge the gap between NCB’s evidence-based policy development and national advocacy, translating complex policy issues into powerful narratives that resonate with decision-makers and galvanise wider support. The role will manage and deliver key elements of NCB’s core work across policy and communications, lead the delivery of funded projects and provide robust project management, and actively contribute to project proposals and income generation.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Closing date: 08:00am, Friday 10th July 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.