Supporter experience officer jobs

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life? 

Are you skilled in complaint handling and provide excellent customer service?   

We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.

Full training and mentoring will be given and we’d welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change. If this sounds like something you’re interested in, then apply today!

This is a fantastic hybrid working opportunity with a flexible organisation.

Position: Case-handler

Location: Reading/Hybrid

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: Starting salary £34,099.

Contract: Permanent

Closing Date: 10:00am, 02 March 2026

Interviews: Week commencing 13th April

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

About the Organisation

Join an organisation with a vision where students are always treated fairly and the team work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints.  This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.

Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.

Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period (6 months). All successful candidates will start at the starting salary point shown and this is non-negotiable.

Responsibilities include:

• Determine whether complaints are eligible for review and communicate decisions to students;
• Request and obtain documentation and information from higher education providers, students and student representatives;
• Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
• Provide effective guidance to students, student representatives and providers on the case-handling process, possible remedies and typical timeframes;
• Conduct reviews of complaints, draft and issue Complaint Outcomes

About You

You will have:

• Excellent written and oral/ telephone/video call communication skills.

• Excellent interpersonal skills.
• A customer service focus.
• High level of accuracy and attention to detail.
• Ability and willingness to learn new processes and procedures with a positive attitude.
• Resilience to work in a demanding and high-volume environment.
• Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
• Strong and recent experience of using Microsoft Word, Excel and Outlook.

The charity values diverse backgrounds, life and work experiences, and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. 

Company Secretary

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Role Title: Company Secretary
Salary: £52,266 to £54,554 (Pro-Rata)
Location: London-Hybrid
Tenure: Part time, permanent (3 days)

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want

Are you a UK experienced Company Secretary with a strong track record of providing strategic context for governance and pragmatic, best practice advice?

Can you bring a broad range of  experience from a range of organisations, including the charity sector, to help AAUK evolve best practice across your various stakeholder groups?

Do you enjoy driving through change and self-managing a complex and varied workload?

Are you comfortable in a standalone, 360 role where you will be responsible for the full range of activities from meeting minutes to Trustee recruitment and appraisal to providing advise on legal matters?

ActionAid UK is seeking a dynamic and highly skilled Company Secretary to play a pivotal role in shaping the future of our governance and ensuring our mission to fight for the rights of women and girls remains steadfast.

This role involves a variety of responsibilities aimed at ensuring the smooth operation of compliance, legal, and company secretarial functions across our organisation.

As a company secretary, you'll need to ensure a company complies with financial and legal requirements, as well as maintaining its high standards of corporate governance. You'll hold a strategic position at the heart of governance operations within the organisation. A key part of your role will be to act as a point of communication between the board, CEO office and company shareholders, and  organisation's executive management team.

The successful candidate will have unique insight into all aspects of Charity Strategy, key priorities, and governance.

As the Company Secretary, you’ll work closely with our Chair of Trustees, Board of Trustees, and Co-CEOs to provide expert governance support and advice. You’ll manage and streamline the flow of information between key stakeholders, ensuring effective communication and seamless planning. This role isn’t just about maintaining governance structures – it’s about driving forward our commitment to excellence and fostering a collaborative, feminist-led organisational culture.

Why this role matters:

In this position, you’ll be at the heart of a global movement dedicated to social justice. You’ll oversee the critical production of the Trustees Annual Report and Accounts, lead governance reviews aligned with the Charity Governance Code, and act as the primary point of contact for regulatory bodies like the Charity Commission. Your contributions will directly support our efforts to create a world where all women and girls can enjoy their rights and live free from poverty.

What makes this role exciting?

• Leadership Impact: You’ll work alongside a dedicated team to implement governance best practices and support our global partnerships, including representing ActionAid UK in the ActionAid Federation Global Assembly.

• Creative Problem-Solving: From trustee recruitment and induction to navigating complex legal and regulatory landscapes, you’ll have the opportunity to innovate and make tangible contributions to our organisational effectiveness.

• Mission-Driven Work: This is a unique chance to contribute to ActionAid UK’s bold vision, championing feminist principles and working towards becoming an anti-racist, decolonised organisation.

• Professional Growth: You’ll gain unparalleled experience in charity governance, leadership, and project management, while being supported to develop your own skills and expertise.

Who we’re looking for:

We need someone with exceptional organisational and interpersonal skills, a keen eye for detail, and a strong understanding of governance in charitable organisations. You should be ready to navigate a complex global organisation and collaborate

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.

Then we'd love to hear from you!

Additional information

Diversity, equality, inclusion and belonging:

Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.

AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.

Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.

Recruitment processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm 

Clerk to The Worshipful Company of Farmers

£75,000 per annum + benefits

Home based with frequent travel to the City of London and the Farmers and Fletchers Hall,

Barbican, London EC1

The Worshipful Company of Farmers is a dynamic organisation dedicated to advancing the farming industry and all those in it. Founded in 1952 with the support of HM King George VI the Company was granted its Royal Charter by HM Queen Elizabeth II in 1955. It has grown in stature, helping to promote farming to the nation, develop professionalism within the industry and build a healthy portfolio of charitable activities.

The Farmers’ Company with a membership of more than 400 Liverymen arranges functions and events for the enjoyment and fellowship of its members, encourages charitable giving and through courses, grants and scholarships supports and promotes education in agriculture and the rural industries.

The ideal candidate will demonstrate:

• · a likeable, warm, sociable personality
• · commitment and energy in engaging with members and other stakeholders
• · success in organising high quality events within the traditions of the livery
• · excellent ambassadorial skills at all levels
• · excellent oral and written communication skills
• · proven administrative and organisational skills
• · financial awareness, IT and business development skills
• · the confidence to think innovatively and act positively

Whatever your professional background is, unquestionable commitment, honesty, integrity and energy, along with an eye for detail, are essential. Candidates should be within easy access to the City of London

HOW TO APPLY

Please download further details of the position from the Marylebone Executive Search website:

For an informal confidential discussion call Richard Evans his number can be found on the Marylebone Executive Search website.

Apply online with a full Curriculum Vitae detailing your skills and experience together with a 2 - page Covering Letter clearly outlining your motivation to undertake the role and how you meet the competencies required for the position as stated in the Person Specification.

Closing date for applications:                  9th March 2026

Long List interviews:                                 14th - 27th March  2026

Final Panels Interviews:                             20th & 23rd April 2026

Start Date :                                                   1st September 2026:

Installation of new Clerk:                            13th October 2026

To find out more visit:                                 The Worshipful Company of Farmers website

Director of Fundraising

Location: Hybrid working, with 1-2 days per week in London office - all staff in London office every Tuesday.

Salary: £85-90,000 per annum.

Contract: Full-time, permanent

Ovarian Cancer Action, the UK’s leading ovarian cancer research charity, is seeking an ambitious and strategic leader who can drive sustainable income growth and build high‑value partnerships and relationships that can change the lives of thousands of women and their families.  

Ovarian cancer hasn’t seen the scientific breakthroughs that some other cancers have, with survival rates that haven’t changed meaningfully in decades. Ovarian Cancer Action is working to address this, with an urgent mission that by 2032 at least half of women in the UK with ovarian cancer live for 10 years. To realise that goal, the charity is carrying out world-class scientific progress in prevention, early detection and treatment, funding more ovarian cancer research than any other gynaecological cancer charity in the UK.

This is an exciting time to be joining the charity, and the Director of Fundraising will play a key role capitalising on the huge potential of the charity’s current work to transform survival of ovarian cancer, including the possibility of a preventative vaccine this decade.

This is a senior leadership position responsible for driving OCA’s fundraising ambition and accelerating income growth, managing the development and delivery of an insight‑driven fundraising strategy and identifying major opportunities across mass fundraising, philanthropy, partnerships and influential networks. The post-holder will be responsible for personally cultivating and securing high‑value relationships with major donors, trusts, foundations and strategic partners, and leading and developing a high-performing fundraising team to secure significant multi‑year gifts and leverage milestone organisational moments to unlock transformational support.

The successful candidate will be a senior fundraising leader with a strong track record of securing significant 5‑ and 6‑figure gifts, partnerships and multi‑year commitments. You’ll bring deep experience managing high‑level philanthropic relationships and a track record of inspiring leadership, building high-performing teams. Strength in CRM systems, data‑driven pipeline management and cross‑organisational collaboration is essential, as is exceptional communication and influencing ability.

On a personal level, you will thrive in a mission‑driven and fast-paced environment, bringing strategic insight and an entrepreneurial, optimistic and solutions‑focused approach to life. You will be energised by opportunity, resilient in the face of challenge, and comfortable testing, learning and innovating. Above all, you’ll be motivated by improving women’s health and committed to aligning fundraising ambition with organisational strategy and research impact.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 2nd March 9.00am.

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest. 

Operations Transformation Programme Director

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Interim Operations Transformation Programme Director 

Full Time/Fixed Term Position for 18 Months (potential for permanent role)

Our offer to you 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: 

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping 

 
About Us 

This is a fantastic opportunity to join a team of over 1,300 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.  

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance Operations) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them such as our Volunteers and our Young Responders programmes. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.  And now with a new strategy and after a review of our current structures were recruiting to a new Operations Transformation Programme Director to help take our delivery to the next level and build our services. 
 
Job Summary 

As The Operations Transformation Programme Director, you’ll build and lead a new directorate driving major change across Estates, Fleet, Logistics and Supply Chain to ensure St John’s operational services are efficient, future‑ready and deliver outstanding support. Reporting to the COO, you’ll oversee Estates & Facilities, Fleet, Logistics, Clinical Equipment, Health & Safety and Business Continuity, managing a c.£22m budget. You’ll ensure that we implement our new Estates strategy, lead capital investment, transform contract management, and deliver a best‑in‑class logistics and supply chain model. Success means measurable performance improvements, achieving key transformation milestones, strengthening stakeholder relationships, and embedding a culture of innovation, inclusion and continuous improvement while ensuring value for money.

About You 

You will bring senior leadership experience from a large, complex organisation, with strong expertise in either estates and FM, or supply chain, logistics, medical devices and contract management. You will have led large, diverse and geographically dispersed teams, delivering major transformation and operational improvement programmes. Degree‑educated with relevant professional development, you will demonstrate inspirational leadership, excellent communication, analytical thinking, confident board‑level reporting, and proven budgetary management.

About the Role 

• Own and be accountable for the development and delivery of transformation plans for estates, fleet, logistics, and supply chain, aligned with organisational strategy and ensuring safety, quality, and efficiency
• To be accountable for the account management of key external providers across Fleet and Estates
• To hold overall accountability for a significant P&L and ensure adherence to plan delivering value and measurable improvements.
• Lead change initiatives, engaging stakeholders and driving adoption of new processes and technologies.
• To role model, empower and enable your people. To champion and exemplify compassionate, ethical and accountable leadership and St John HEART values.
• Establish and drive continuous improvement of KPIs and dashboards to measure and drive effectiveness across the various teams and the business and to ensure we meet internal and external compliance requirements, continually measuring and acting on customer/stakeholder feedback
• Cultivate relationships with external stakeholders, partners and customers.

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here: Click here 

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below 

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.    

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. 

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. 

Director of Philanthropy

We are seeking a Director of Philanthropy to join Nekton in a pivotal leadership role at a critical moment of organisational growth. You will lead and deliver a global philanthropic fundraising strategy for a pioneering marine science and conservation institute focused on rapidly accelerating the scientific exploration and protection of the ocean.

Position: Director of Philanthropy

Location: Hybrid (Onsite attendance in Oxford or London 2 days a week, with international travel)

Salary: £80,000+

Contract: Permanent

Hours: Full time

Closing Date: 23 February 2026

About the Role

The Director of Philanthropy is a pivotal, high-impact role responsible for co-defining, executing, and managing Nekton's global fundraising strategy, with a notable focus on securing major philanthropic gifts from high-net-worth individuals and foundations.

You will be the engine that drives the financial success of our ambitious scientific and conservation programmes, translating Nekton's vision to explore and protect the ocean into compelling cases for support.

Key areas of responsibility include:

· Strategy & Leadership

· Donor Relations & Management

· Collaboration & Communication

Why This Role Matters

This is a rare opportunity to shape and deliver one of the most ambitious philanthropic agendas in marine science today. As Director of Philanthropy, you will help unlock the resources required to explore the last great frontier on Earth, influence global ocean policy, and leave a lasting legacy for the planet.

If you are motivated by big ideas, long term impact, and the power of philanthropy to drive systemic change, this role offers both scale and purpose.

About You

This role demands an entrepreneurial, strategic, and highly hands on fundraiser with a proven track record of securing very significant gifts. You will be equally comfortable shaping strategy at Board level and personally leading high value donor cultivation, solicitation, and stewardship.

We are looking for someone with experience of:

· Securing significant six and seven-figure philanthropic gifts in a high-profile international organisation.

· Extensive network and demonstrable success in cultivating relationships with global philanthropic foundations, family offices and high-net-worth individuals.

· Articulating complex scientific and conservation initiatives into inspiring donor narratives and stand-out grant applications.

You will be able to undertake international travel to meet with prospects and attend events.

If you have a passion for ocean science, exploration, and conservation, and a deep commitment to Nekton’s mission, then apply today!

About Nekton

Nekton is a pioneering marine science and conservation institute, a charitable foundation committed to rapidly accelerating the scientific exploration and protection of the ocean. Our global programmes combine cutting-edge scientific discovery, inspiring public engagement, and catalysing policy impact.

This role is central to driving the financial ambition of our initiatives, including:

· Ocean Census (Primary Focus): A UN-endorsed, global collaboration to discover ocean life

· First Descent: Expedition-based deep ocean exploration and conservation

· Ocean Rising: Connecting culture and the ocean

· YACHTS for Science: Scientists to sea - matching private vessels with marine research.

· New 5-Year Global Voyage: A major, sustained expedition to explore and protect the ocean globally.

Other roles you may have experience of could include Fundraising, Philanthropy, Fundraiser, Director of Fundraising, Director of Philanthropy, Head of Fundraising, Head of Philanthropy, Major Gifts, Major Donor.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Director of Healthcare Operations & Income

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Director of Healthcare Operations & Income

Hybrid 

Full Time/Permanent

Our offer to you 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: 

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping 

 
About Us 

This is a fantastic opportunity to join a team of over 1,300 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.  

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services including our Ambulance Operations and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them such as SJA Volunteers, and our Young Responders programmes. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.  And now with a new strategy and after a review of our current structures were recruiting to a new National Head of Ambulance Operations to help take our delivery to the next level and build our services. 
 
Job Summary 

In a newly refreshed role, were looking for an outstanding individual, someone that will bring robust experience in aligned fields, is used to working in a challenging but rewarding environment, enjoys leadership and is genuinely driven by the cause of St John. 

We have huge ambition at St John to increase our income, reach and impact and as lead Director, you will hold overall responsibility and accountability for the Healthcare Operations Directorate encompassing Event Healthcare, Ambulance Operations and Community Healthcare delivery. You will drive the commercial ambition of your portfolio, shaping strategy, setting direction, and delivering against stretching targets. You’ll work closely with volunteer leaders across the organisation, forging strong partnerships that strengthen our impact and help us build new community centred healthcare provision. 

You will take the lead on our engagement with the Care Quality Commission (CQC) and key external partners, regulators, stakeholders and commissioners, including Event Customers, ICBs, Trusts and the wider NHS. Central to the role is championing innovative, high quality, patient centred services that are reliable, financially viable, effective and continuously improving. You will provide visible, motivational leadership across your directorate, embedding our HEART values and positioning our services as an employer of choice beyond the NHS. Alongside fellow leaders, you will share collective responsibility for delivering the charity’s strategic objectives, while confidently managing a significant P&L of approximately £20m+.

About You 

You will be degree‑educated (with a relevant master’s desirable), ideally hold a clinical qualification such as Registered Paramedic. You’ll bring substantial senior leadership experience in large, complex organisations, with a strong track record in delivering ambulance or health service strategies, leading in CQC‑regulated environments, and managing a commercial operation of £20m+ with full P&L accountability. You’ll have experience shaping effective policies and processes, leading large staff and volunteer teams, and delivering complex change programmes. Exceptional interpersonal, influencing and people‑centred leadership skills, underpinned by emotional intelligence and collaboration, are essential.

About the Role 

• To lead and hold overall responsibility and accountability for our major services including Event Healthcare, Ambulance Operations and Community Healthcare delivery.
• To hold overall accountability for a significant P&L and ensure adherence to plan
• To ensure that our services are patient focused, responsive, safe, effective, well led, and sustainable, and hold overall accountability for CQC leadership and the highest standards of delivery.
• To role model, empower and enable your people. To champion and exemplify compassionate, ethical and accountable leadership and St John HEART values.
• Inspire excellence, compassion and commitment in your leadership team
• In collaboration with key colleagues, lead on the development of effective business and commercial development and marketing strategies that drive revenue surplus, enhance market share, and strengthen brand value.   
• Establish and drive continuous improvement of KPIs and dashboards to measure and drive effectiveness across the various teams, including Events and Ambulance Operations, and the business and to ensure we meet compliance of all Healthcare Operations contracts, continually measuring and acting on customer/stakeholder feedback
• Cultivate relationships with external stakeholders, partners and customers (including key Event customers, Association of Ambulance Chief Executives (AACE), ICB’s, and NHS England), ensuring the Charity is well positioned to capitalise on potential business and funding opportunities

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here: Click here 

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below 

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.    

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. 

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.