Business and finance director volunteer roles

Trustee Opportunity at Citizens Advice
Citizens Advice South Lincolnshire is seeking new trustees to help shape the future of our high-performing advice charity.

With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives.

As a trustee, you’d join a well-known, respected charity, influence strategy, strengthen governance and contribute to meaningful change. This is an opportunity to share your expertise with other professional, dedicated trustees, gain valuable experience, build on your leadership and strategy skills, and increase your employability. Prior Board experience is not required.

We welcome expertise in digital media, finance, fundraising, HR, IT, law, marketing, PR, risk management, senior management, local government, or strategy.

What do you need to become a trustee?

Trustees don’t need specific qualifications, but we expect all trustees to have six core skills:

● Insight into the organisation: considering CASL’s objects and its public benefit strategically

● Challenging constructively: clarifying facts; stimulating thought

● Analysing issues: being objective; evaluating risks; using evidence; planning ahead

● Weighing up opinions: using evidence; balancing long- and shortterm; prioritising value

● Interpersonal skills: communicating clearly; listening actively; supporting a healthy culture

● Confidence and self-awareness: collaborating with others; treating everyone with respect.

The Board also values specialist skills as assets among its members:

● experience or qualifications in:

 ‣ business or charity leadership

 ‣ equity, diversity and inclusion

 ‣ facilitation

 ‣ finance and accountancy

 ‣ human resources

 ‣ IT, AI or digital media

‣ law or governance

‣ local government

‣ marketing, PR or communications

‣ risk management, or

‣ strategy development

● past experience as a client or service user of this (or a similar) organisation

● a track record of charitable fundraising, or

● being an effective chair. 

Finally, competent trustees should have these six personal qualities to some extent, and demonstrate them in their behaviours:

● Committed - motivated, dedicated, persevering; plays an active role.

● Responsible - accountable, independent, reliable; accepts collective responsibility.

● Trustworthy - ethical, principled; is a critical friend and focuses on continuous improvement.

● Collaborative - team-oriented, approachable; builds relationships and seeks consensus.

● Confident - independent; contributes constructively and expresses opinions courageously.

● Thoughtful - curious, adaptable, open-minded; appropriately challenges the status quo

Are you passionate about building a more inclusive, sustainable and resilient economy? Are you looking for a meaningful way to use your finance expertise?

ECU is a small, dynamic non-profit working to transform the economy so that everyone has the freedom and security to live a good life. 

We are now recruiting for ECU’s first Treasurer, who will lead at board level on monitoring ECU’s financial performance and sustainability, ensuring that we have robust financial policies and processes in place, and supporting other board members to fulfil their collective responsibilities around finance. 

This is an exciting time to join ECU. We have an ambitious vision for change, a strong analysis of the opportunities and barriers to progress, and a clear view of our role in building a better economy. Our board is committed, collaborative and inclusive, with a strong understanding of its role and remit, and a culture of open dialogue. Our work is challenging, fascinating, and fulfilling – and, with rising levels of inequality, an unfolding climate emergency, overstretched public services and a growing concentration of corporate power, it couldn’t be more important.

Trustee and Treasurer
Rainbow Migration, the longest-running UK charity dedicated to supporting LGBTQI+ people through the asylum and immigration system, is seeking a trustee who will also serve as the organisation’s Treasurer.

We are looking for someone who is passionate about our vision that LGBTQI+ people can settle in the UK and lead fulfilling lives, and our mission to support LGBTQI+ people through the asylum and immigration system and influence policy and practice.

At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We particularly encourage applications from people who have sought asylum on the basis of their sexual orientation, gender identity, gender expression or sex characteristics.

The role of trustees and the Treasurer

Being a trustee is a rewarding role. Trustees are volunteers who bring their expertise to shape our strategy and direction, and help ensure we remain an authoritative organisation on LGBTQI+ asylum and immigration. They have overall legal responsibility for the charity, make sure our finances and resources are well used to implement our mission, and are required to participate fully in the governance of the charity. Trustees also play a role as ambassadors for the organisation and our work.

The Treasurer takes a lead role in ensuring Rainbow Migration’s financial affairs  are conducted within legal requirements, accounting conventions and good practice to ensure the financial viability and sustainable development of the organisation. A detailed role description for the role of Treasurer is appended.

Time commitment

We are looking for people who can commit to being a trustee for at least three years.

Trustees meet on a weekday evening five times per year. Meetings are usually held on Zoom except in December when we meet in person in London.

Preparation for the meetings involves a time commitment of two to four hours for detailed reading of papers, which are provided several days in advance.

The Treasurer also chairs the Finance Subcommittee, which meets on a weekday evening at the end of each quarter. The present Treasurer prepares the primary financial statements and notes, from the underlying accounting records at the year-end, for inclusion in the Annual Report and Accounts; the successful candidate will need to decide whether to continue with this approach or if there is a suitable alternative.

Key responsibilities

Financial oversight:

• Support the Trustee Board to maintain a clear and timely picture of the financial health of the organisation
• Ensure the Trustee Board and management team fulfil all required fiduciary and regulatory responsibilities
• Keep up to date on developments in charity finance regulations and best practice
• Chair the Finance Subcommittee to oversee Rainbow Migration’s financial management, ensuring robust processes and controls are in place
• Ensure the committee develops a long-term financial strategy (including a reserves policy) for the organisation, with objectives which can be monitored
• Advise the Board on financial strategy, risk management and resource allocation
• Support the Executive Director and Operations and Office Manager to develop and improve financial policies and procedures
• Work with the Executive Director, Operations and Office Manager and Fundraising Manager to monitor budgets, cash flow and financial performance
• Oversee the production of clear and accessible financial reports to the Board and its sub-committees by Rainbow Migration staff, and lead discussions during meetings

Reporting:

• Ensure regular financial reports (i.e. management accounts, annual budgets, cash flow projections, etc) are accurate, comprehensible, timely, correctly formatted, and properly discussed and understood by the Trustee Board (as required by law)
• Ensure the timely preparation of annual accounts in accordance with charity regulations (UK SORP)
• Oversee the appointment of the Independent Examiner or auditors and provide overall oversight of the annual examination or audit process

Systems and controls:

• Ensure the charity has proper systems in place for budgeting, financial control, insurance, and reporting
• Ensure compliance with all HMRC tax requirements, as appropriate

Taunton Brewhouse is looking for trustees from all backgrounds.  Key is sharing our vision for a bold, brilliant cultural venue in Taunton, adding to our existing skills and expedrience and prepared to to play an active role in meeting the challenges ahead.

If you have experience in general management and/or in HR, marketing or fundraising do get in touch.   We also seek a lead trustee on finance - please see separate announcement.

As a trustee, you'll share responsibility for:

• agreeing strategy and goals for Taunton Brewhouse
• appointing and setting salaries for senior management
• giving oversight and support to management
• paying attention to financial management
• ensuring due diligence in all regulatory matters including safe-guarding
• ensuring a robust approach to management of risk.

You'll attend Board meeting although much work is carried out in projects or committees.  You'll be an ambassador for Taunton Brewhouse and support our wider endeavours through attending press and community events.

There are 5 formal meetings pa held in evenings at Taunton Brewhouse.  Other meetings are generally in the day and are organised around the diaries of those involved.  We also aim for an annual 'away-day' to enable trustees time to reflect, plan and develop the organisation and themselves.

Please note that exceptional expenses are paid by prior agreement.

We aim to be in touch quickly both those who make a full application and those who prefer an informal initial discussion. 

Are you passionate about building a more inclusive, sustainable and resilient economy? Are you looking for a meaningful way to use your finance expertise?  ECU is a small, dynamic non-profit working to transform the economy. Join us!

What will you be doing?

In addition to the responsibilities of all board members, the Treasurer will: 

1. Support the Board to review and monitor ECU’s financial performance and sustainability
2. Ensure the Board receives timely, accessible and accurate financial information
3. Support the team to develop and maintain robust and proportionate financial policies, processes and risk management systems

What are we looking for?

• Commitment to ECU’s mission and values
• Commitment to the legal duties and responsibilities
• Financial management experience, policies, risk
• Qualifications
• Able to interpret, interrogate and communicate financial information
• Work as part of a diverse team, and devote the time 

Desirable - treasurer experience

What difference will you make?

We have an ambitious vision for change, a strong analysis of the opportunities and barriers to progress, and a clear view of our role in building a better economy. Our board is committed, collaborative and inclusive, with a strong understanding of its role and remit, and a culture of open dialogue.

Before you apply

• Your interest in this role and what you could bring to it
• What would you want to learn and gain?

Interview 25 Feb in London (expenses paid)

NFYFC is seeking a trustee with strong finance experience in the charity or not-for-profit sector to join its Board and support delivery of our five-year strategy.

This role combines strategic oversight with hands-on support. Following a sustained operating deficit since the Covid period, NFYFC is focused on strengthening financial sustainability, improving financial discipline, and building long-term resilience. We are looking for a trustee who is willing to roll up their sleeves, work constructively with the Executive team, and help guide the organisation through this recovery phase.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role?

Our Trustees play a critical role in the organisation, helping set the strategy and review progress in relation to it, providing support, challenge and expertise to the Chief Executive and Directors.

A Trustee plays an essential role in seeking to maximise VoiceAbility’s positive impact as well as to stretch and hold to account the Chief Executive.

The role also has ultimate responsibility for the compliance with legal and regulatory requirements, as well as ensuring that the organisation acts in line with its charitable objectives and is financially stable. Trustees work as a team, applying good judgement and taking collective responsibility.

About you

We are looking for a Trustee with sound independent judgement, strategic vision and the ability to think creatively.  You will embody the organisations values and act in the best interests of the charity at all times. 

You will be engaged and motivated by the work of VoiceAbility and be able to build strong relationships and have experience of working as a non-Executive director or Trustee; however, lived experience is equally important.

We are seeking to recruit Trustees who bring Expertise in Finance, Safeguarding, Human Resources, Commercial and Operational Delivery.

Time commitment

Approximately one day per month.  Please note that this time commitment will be spread across multiple days and is likely to be cyclical.

There are four board meetings per annum.  Board meetings tend to be online, but face-to-face, or hybrid meetings may take place from time to time.  There would also be a commitment of two to four committee meetings per annum, a board strategy or development day and site visits.  Each trustee will also belong to at least one committee.

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values, and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview.  If you need to apply in a different way, please contact HR for further options.

How to apply

Please follow the link to our latest vacancy page

Important Dates:

Closing date for applications: 

28 February 2026

 Interviews to be held: ongoing

We are looking for someone who shares our vision of shaping a recognised, valued and inclusive sport and physical activity sector that everyone can be a part of, and who is committed to the highest levels of governance, risk management and assurance.

The Audit and Probity Committee reports directly to CIMSPA’s Board of Trustees and is a crucial part of our governance structure, overseeing our risk landscape.  By ensuring that risk is adequately managed and that the organisation is governed with integrity, the committee guides CIMSPA’s strategic decision-making processes.  Alongside this, the committee provides oversight, challenge and scrutiny across a range of areas, including our internal controls and our financial performance and management. 

Specialisms

Based on the committee’ annual skills review, we have identified the following specialisms as a priority for recruitment:

• Government and policy-making

• Legal and regulatory

Therefore we are seeking to appoint a committee member with significant experience in at least one of these areas.

Core Skills

We also expect all committee members to have significant experience in one or more of the following:

• Finance

• Audit and risk

• Governance and compliance

• Our system interventions (as detailed in our strategy)

• Business and commercial

• Digital

Please note - an in-depth knowledge of the sport and physical activity sector is not essential.

Key responsibilities include but are not limited to:

• Ensuring that the committee fulfils its purpose as stated in its Terms of Reference.
• Ensuring that the committee complies with CIMSPA’s Charter and Statutes, charity law, company law and all other relevant legislation/regulations as they relate to the committee.
• Managing CIMSPA’s resources responsibly and honestly, with a duty of prudence.
• Working in partnership with CIMSPA’s CEO or senior leadership team to ensure the strategic aims of the organisation are achieved as they relate to the committee, maintaining a management and oversight role.
• Ensuring that the committee is accountable.

Closing date for applications: Monday 2nd March 2026 at 9am

Provisional date for virtual interviews: Monday 16th March 2026

Progressive Farming Trust is looking for new board members

Progressive Farming Trust is a charity working to advance collective knowledge and practice in environmentally sensitive and organic farming.

We focus on three main areas:

• Enhancing knowledge exchange, education, and training that drive on-farm action
• Supporting farm businesses to adopt more resilient and sustainable models
• Strengthening shorter, fairer supply chains that empower both farmers and consumers

To help deliver these priorities we run:

• Agricology, a free information hub where farmers and growers can access practical guidance about sustainable agriculture
• Dean Organic Fund, offering small interest free loans to organic farmers

Established in 1980, the Trust has a long history of supporting progressive farming. For many years we worked as the Organic Research Centre, and following a de-merger in September 2025, we have refocused our activities and are now developing a new strategy to guide our future work.

We are recruiting up to four new volunteer Directors to join our Board and help strengthen the organisation. The Board currently meets quarterly (around one day every three months), either in person or online.

We welcome applications from people who bring any of the following:

• Experience as a grower, farmer, or food producer
• Knowledge of charity sector finance
• An interest in improving uptake of knowledge and skills in sustainable agriculture and food supply chains

We are actively working to build a more inclusive and diverse Board and particularly encourage applications from people who are underrepresented in food growing, farming, and the environmental sector. We value lived experience as well as professional expertise.

Volunteer Opportunities | Africans Must Rise Network

Africans Must Rise Network is an emerging non-profit organisation focused on African development, leadership, advocacy, and community empowerment. As we launch operations, we are recruiting skilled professionals to serve as volunteers within our operational team.

�� OPEN VOLUNTEER POSITIONS:

1. Executive Director / Program Lead
2. Operations Manager
3. Programs & Research Officers
4. Monitoring & Evaluation Officer
5. Communications Lead
6. Social Media & Digital Marketing Manager
7. Content Writer / Editor
8. Graphic & Multimedia Designer
9. Fundraising & Grants Officer
10. Partnerships & Donor Relations Lead
11. Finance Officer / Treasurer
12. Administrative & HR Officer
13. Legal & Compliance Officer

�� IDEAL CANDIDATES:

• Professionals or emerging leaders with relevant experience
• Strong interest in African development and social impact
• Ability to work collaboratively in a remote team
• Commitment to excellence, accountability, and impact

�� WHAT WE OFFER:

• Opportunity to join a founding operational team
• Hands-on NGO leadership and project experience
• Professional growth, references, and network expansion
• Meaningful contribution to Africa-focused initiatives

The D D McPhail Charitable Settlement CIO (DDMCS), charity number 1197598, is an active grant making
Charitable Incorporated Organisation. It has succeeded the D.D. McPhail Charitable Settlement, charity
number 267588, which was founded in 1973 and operational till 2023.

DDMCS aims to support 2 or 3 major multi-year grant projects each year, which are actively sought by the
Trustees to enable small / medium sized charities to make a significant or step change in their activities. The
original trust deed and now the CIO constitution specifies three key areas of preference in the UK around:

• Furtherance of medical research,
• Care of the disabled particularly disabled children, and
• Care of the aged and infirm

The Trustees have wide discretion to support other charitable activities in the UK. There is more detail in
the annual report available via the Charity Commission website and the charity’s own website that outlines
the activities of the charity. Within these broad areas the Trustees recently agreed, following a strategic
review, to focus for the next grant making cycle on charities supporting care for the physical and mental
wellbeing of children living in poverty.

Further information can be found in the recruitment pack (attached).

We are seeking a Chair Designate to join our board, with a view to taking over as Chair in 2027. The Chair provides inclusive leadership to the Board of Trustees, ensuring effective governance and strategic direction for the charity. They act as an ambassador for the organisation, working closely with the Director and fellow Trustees to maximise impact for beneficiaries.

Key Responsibilities: 

Strategic Leadership
• Lead the Board in setting and reviewing the charity’s vision, mission, and strategic objectives.
• Ensure decisions align with charitable objectives and long-term sustainability.
• Promote diversity and inclusion within the Board and wider organisation.

Governance
• Ensure compliance with the charity’s governing document, Charity Commission guidance, and relevant
legislation.
• Maintain high standards of governance, risk management, and financial oversight.
• Facilitate annual Board and Trustee performance reviews

Board Management
• Chair Board meetings effectively, ensuring impartiality and open debate.
• Provide guidance and constructive challenge to trustees.
• Foster strong relationships among Trustees and between the Board and Executive Director.
• Drive Trustee recruitment and succession planning.

External Representation
• Act as an ambassador and spokesperson for the charity.
• Represent the organisation at external events and with grantees and key stakeholders
• Support advocacy through personal networks where appropriate.

Support to Director
• Maintain a clear distinction between governance and management roles.
• Ensure regular communication and a strong, collaborative working relationship.
• Provide guidance and support to the Director.

Person Specification:

Essential Skills and Experience
• Proven leadership experience at Board or senior executive level.
• Strong understanding of charity governance and the legal duties of Trustees.
• Strategic thinker with ability to balance long-term vision and short-term priorities.
• Financial literacy and ability to oversee budgets and risk management.
• Excellent communication, with ability to build consensus
• Experience in grant-making or philanthropic sector

Desirable
• Knowledge of charity law and regulatory frameworks.
• Established networks within relevant sectors (e.g., philanthropy, corporate, public).

Personal Attributes
• Commitment to the charity’s mission and values.
• Integrity, impartiality, and sound judgment.
• Ability to dedicate sufficient time and energy to the role.
• Collaborative and inclusive leadership style.
• Innovative thinker with ability to bring forward fresh ideas.

If, after reading the applicant pack, you feel you have the skills and experience we are looking for then please apply through CharityJobs, providing a CV and cover letter (2 pages max) detailing why you are interested in this role and your relevant experience. 

Shortlisted candidates will be invited for preliminary interviews in March (dates to be confirmed). Initial interviews will take place via Teams. 

The Trustees of DD McPhail Charitable Settlement CIO are committed to equality, diversity, and inclusion. We welcome applications from individuals of all backgrounds and experiences, particularly those underrepresented in leadership roles within the charity sector.

Please use the following contact details for any questions or queries you may have about the role or the charity:

info at ddmcphail dot org

Join Chailey Heritage Foundation as a Trustee and help shape the future for children and young people living with complex disabilities.

Applications close: Monday 2nd March 2026

Location: North Chailey, Lewes, Sussex, BN8 4EF

Time commitment: c.1 day per month

About Chailey Heritage Foundation

For over a century, Chailey Heritage Foundation has been a beacon of support for children and young people living with complex disabilities.

We’re a vibrant community in Sussex bringing together an Ofsted ‘Outstanding’ school, welcoming residential homes and a specialist centre with therapies including gym and art therapy, alongside a farm and café. Our expert teams work with time, patience and curiosity to nurture every child and young person’s potential.

Every day we see extraordinary outcomes — a child using assistive technology to communicate for the first time, a young adult building confidence towards greater independence, or a family finding the specialist support they need to navigate a world that can feel inaccessible. Strong governance underpins these outcomes, ensuring we stay resilient, ambitious and focused on what matters most.

About the roles

A board for the future

With the launch of our new five-year strategy and planned retirements over the coming period, we’re expanding our board. We’re looking to appoint two new Trustees, with backgrounds in finance and people/organisation design, who will help guide Chailey Heritage Foundation through this next chapter.

The role of a trustee

Trustees play a vital role in shaping our strategic direction, maintaining high standards of care and education and ensuring our long-term sustainability. This is an important time for the sector, as education, health and social care continue to evolve.

We are seeking Trustees who bring insight, leadership and constructive challenge, alongside a strong commitment to our mission.

Who we are looking for

• Trustee to join our People & Culture Committee

We’re seeking a Trustee to join our People & Culture Committee and help shape the heart of our organisation. This role is suited to someone with broad organisational leadership experience and a strong understanding of people-related challenges and the strategic approaches required to address them, rather than a purely functional background.

You will bring current expertise in organisational development and design, with a strong track record in people leadership, culture and values-led change. You’ll support the board and executive team to build and sustain a thriving workplace where colleagues are supported to do their best work. You’ll also help us attract, develop and retain the talent we need to deliver outstanding support to the children and young people.

You will work closely with the Chief Executive and our Executive Director of People & Culture, providing oversight, challenge and guidance on our people strategy, leadership and organisational culture.

• Trustee with Financial expertise (to join our Finance, Audit & Risk Committee)

Alongside this, we’re looking to appoint a Trustee with strong financial expertise: a qualified accountant with senior leadership experience, able to provide thoughtful oversight, constructive challenge and practical support to the board.

You’ll join our Finance, Audit & Risk Sub-Committee, chaired by our Treasurer and work closely with our Resources Director (who reports to the Chief Executive) and fellow Trustees to strengthen financial resilience and governance.

Join us

We understand that joining a board is a significant commitment which is why we offer a comprehensive induction programme and ongoing support.

You will be joining a highly engaged group of professionals working together to ensure Chailey Heritage Foundation continues to make a life-changing impact.

If you believe in what we do and want to use your skills to make a lasting difference, we would love to hear from you.

Whether you are an experienced Trustee or considering your first board role, we encourage applications from individuals who share our commitment to enabling children and young people with complex disabilities to thrive.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close on Monday 2nd March 2026

Join our Board and help make it possible for people with myeloma to live longer and better lives.

Who we are

At Myeloma UK, we are making it possible to live longer and better lives with myeloma. Through research and treatments, we find new ways to a cure. As the only UK charity focused exclusively on myeloma and related conditions, we have transformed treatment and care over the past 27 years, helping to quadruple life expectancy for many patients. But we need to go further, faster – because people with myeloma can’t wait. We are uniquely placed as an organisation to improve the lives of people affected by myeloma by investing in innovative, life-changing research, advocating for patients to get access to new treatments on the NHS, and providing free information and support services to patients and their families.

About the role

As Treasurer, you’ll play a crucial role in leading Myeloma UK into the next stage of our development, providing strategic financial leadership during an exciting period of growth and change.

You’ll lead the Board’s duty to ensure financial resources are controlled, invested and economically spent while advising on the financial and risk management implications of our strategic plans.

Working closely with our Chair, Board and executive team, you’ll take an active role in our governance structure, including chairing the Finance and Audit Committee. You’ll build an effective relationship with our CEO and Director of Finance, providing both challenge and support as we pursue our ambitious goals.

Who we are looking for

Ideally, you will bring substantial experience in commercial and financial management at a senior, strategic level, either as a finance professional or a senior business leader with financial expertise. You’ll have experience chairing meetings and an excellent understanding of best practices in governance. Your personal and professional credibility will command confidence with the Board and stakeholders.

We’re looking for a clear and independent thinker with sound judgment and an appropriate approach to risk. Your excellent influencing and negotiation skills will be complemented by your solution-focused mindset and ability to see the big picture while remaining pragmatic. As an intellectually curious individual, you’ll be comfortable navigating complexity while building strong relationships through your high emotional and cultural intelligence.

Experience of serving on the executive leadership team of a growing organisation would be valuable, as would prior experience as a charity trustee. An appreciation of the wider health, social and political landscape, along with knowledge of charity fundraising practices, would be advantageous. There is no requirement to have a connection to Myeloma.

Most importantly, you’ll be collaborative and highly inclusive, fostering trust and valuing different perspectives. You’ll know when to challenge constructively, when to hold back, and when to support while demonstrating an unwavering commitment to equality, diversity and inclusion.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close on Monday, 16th February.

SLOW, an award-winning charity supporting bereaved families, is excited to welcome an experienced Chair to lead our Board of Trustees, when our current Chair retires in June 2026. The appointee will be tasked with moving the organisation to the next level in delivering the sustainable growth of its bereavement services.