191 Community programmes manager volunteer roles

M13 Youth Project has been serving the communities of Ardwick and Hulme for over 30 years, building an outstanding reputation for high-quality youth work, deep community roots and a long-term commitment to children, and young people. Today, the organisation is recognised nationally for its expertise in detached youth work and for the impact it continues to have on the lives of young people.

What impresses me most about M13 is its unwavering commitment to showing up consistently, particularly in communities where opportunities can be limited and challenges are significant. Through its work, young people are supported to build confidence, develop leadership skills, strengthen their sense of belonging and create positive change for themselves and those around them.

As Chair of Trustees, I have the privilege of seeing first-hand the dedication, creativity and professionalism of our staff, volunteers and supporters. Their commitment ensures that M13 remains a trusted and respected organisation while continuing to adapt and respond to the changing needs of young people.

As we look to the future, we are seeking new Trustees who can bring fresh perspectives, skills and experience to help shape the next chapter of M13's development. Your contribution could help ensure the organisation remains strong, sustainable and impactful for years to come.

Trustees play an essential role in providing strategic oversight, supporting good governance and championing the values that have guided M13 throughout its history. This is a unique opportunity to contribute to an organisation that is making a meaningful difference every day.

We would be delighted to hear from people who share our passion for young people, thriving communities and social justice.

Dr Matthew Harrison, Chair of Trustees

Who We Are

M13 Youth Project exists to be a consistent, trusted presence in communities experiencing deep-rooted inequality. We walk alongside young people, nurturing hope, belonging and belief so they can flourish and help shape thriving communities for generations to come. We do this through relational detached youth work and purposeful informal education, working alongside young people to create opportunities to learn about themselves, others and the world, to develop their voice and power, and to work together to create lasting change in their communities.

We are a Manchester-based youth work charity working alongside children and young people in Ardwick and Hulme and young dads city-wide. Established in 1995 by Dr Helen Gatenby, we have built a national reputation for delivering high-quality detached youth work, informal education and consistent relationship-based practice that supports young people to flourish.

Our work is rooted in long-term trusted relationships. Each year we work with hundreds of children, young people and young fathers through street-based detached youth work, group work, community activities, leadership opportunities and targeted projects. We create spaces where young people feel valued, heard and supported, enabling them to explore who they are, develop their strengths and work together to make positive change.

Our caring approach is informed by the principles and practices of youth work, informal education and trauma-informed practice, underpinned by our open and inclusive Christian value base that emphasises love and justice. We believe all young people deserve to be treated with respect and dignity and that each young person can love, think, create, reflect, enjoy, achieve and make a positive difference to their world.

Why M13 Matters

Many of the communities where M13 works experience persistent social and economic inequalities. Young people often face barriers including poverty, racism, difficult childhood experiences, limited opportunities, exclusion and a lack of access to trusted adult relationships. Our response is simple but powerful: we show up consistently and walk alongside young people over time. 

The relationship is the work.

Through trusted relationships and informal education, young people develop hope, belonging and belief. They discover their voice, strengthen their confidence and realise their ability to influence their own futures and the communities around them.

Governance and Leadership

M13 is governed by a volunteer Board of Trustees who generously contribute their time, expertise and enthusiasm. The board provide strategic leadership, oversight and accountability for the charity.

The board meets throughout the year working closely with Helen and the staff team. As M13 celebrates more than 30 years of youth work practice, we are undertaking significant reflection and planning for the future.

We are:

• Evaluating our long-term impact
• Researching future need within our communities
• Developing strategic priorities for the next five years
• Strengthening organisational systems and sustainability
• Building on our national reputation for detached youth work excellence
• Expanding opportunities for young people to influence and shape our work

This is an exciting time to join the Board and contribute to the next chapter of M13's story.

Why become a Trustee?

Trusteeship with M13 offers an opportunity to make a meaningful contribution to the lives of children and young people. As a Trustee you will:

Make a Lasting Difference: Help ensure young people have access to trusted relationships, opportunities and support.

Shape Strategic Direction: Contribute to the future development of a respected charity with a strong track record and clear purpose.

Use Your Skills for Good: Apply your professional knowledge and experience to create positive social impact.

Develop Leadership Experience: Gain valuable experience in governance, strategic planning and organisational development.

Join a Passionate Community: Work alongside committed Trustees, staff, volunteers and young people who believe in the power of relationships and community.

Support Social Justice: Help tackle inequality and create opportunities for young people to flourish.

We are looking for a Community Engagement & Accountability Officer who is responsible for assisting in the implementation of integration activities and projects and ensuring that the needs and opinions of Second Tree community members are used to guide our work.

Your role would include:

• Creating timelines and coordinating plans for community engagement events

• Summarising relevant data collection in reports and project deliverables

• Communicating with community members and building trusting relationships

• Managing the organisation of proposals and other documents created by the CEA team

• Maintaining necessary records, files, reports, databases, and resource materials for the CEA team

• Researching information and gathering data necessary for community reporting

• Working with the wider Second Tree team to ensure that all community engagement events and projects align with organisational and programme strategies

• Supporting the CEA team by ensuring good levels of engagement with the community during activities and projects.

You should be able to:

• Be flexible with changing approaches and processes dependent on adjusting needs and contexts

• Take initiative and show high motivation

• Oversee the delivery of program activities and the completion of vital administrative and logistical tasks

• Be accountable and efficient, making sure that tasks that you take up are completed in the agreed timeframe

• Be honest and transparent, being able to give and receive feedback in the most straightforward way

• Care for people: the interests of the people we work with should always be your first concern

• Prioritise and delegate tasks effectively, ensuring all deadlines are met;

• Manage individuals effectively to create a positive team environment in which shared problem-solving is encouraged

• Communicate in English, both written and orally

• Learn quickly, and manage a wide-ranging and intense workload

The ideal candidate will have:

• Experience in integrating meaningful community participation premised on thorough needs assessments

• Experience in maintaining and monitoring effective feedback mechanisms

• Experience in integrating community perspectives into planning, evaluation, and reporting of community engagement projects and events

• Training in facilitating focus groups and interviews;

• Knowledge of European projects and deliverables

• Familiarity with project management

• Proficiency in excel and quantitative data collection

What do we offer?

• A nurturing and collaborative working environment. We work hard to help our team members grow, investing in personal and professional development.

• Accommodation in a shared house

• Transportation to/from work

• After completion of a three-month trial, if you commit long-term, a small monthly expenses refund

In certain periods of the year, demand is extremely high, and the shared houses might be full. If you have the means to pay for your own accommodation, please let us know. We would still be happy to host you if space is available. However, in a situation where the shared houses are full, this would allow us to offer an opportunity to someone that cannot afford to pay rent.

Looking for an internship?

If, because of your degree or for any other reason, you would like to have your period at Second Tree credited as an internship, just apply to the vacancy that you’re interested in and mention this. We have agreements with several universities across Europe, and in many other cases, these agreements can be developed on an ad hoc basis.

We’re looking for a creative and enthusiastic Digital Media & Marketing Volunteer to support our Patient Experience and Engagement Team. We are looking for a digital, marketing, media, or communications student (or recent graduate) who enjoys working independently, bringing ideas to life, and building real‑world experience through meaningful projects.

You’ll have the opportunity to shape how we communicate with volunteers, patients, and the wider community. While you’ll be trusted to take ownership of your work, you’ll also be supported by the team and have space to learn, explore ideas, and build your portfolio.

Role duties: 

• Planning, designing, and producing a quarterly digital newsletter for our Volunteering & Engagement Team.
• Gathering and creating content such as stories, news, updates, and opportunities.
• Supporting the creation of a friendly and recognisable brand for our Patient Representative Programme.
• Helping to review existing recruitment materials and suggest improvements.
• Helping to create and share engaging social media posts that highlight volunteering, patient voices, and impact.

Skills and experience: 

• You are a digital, marketing, media, or communications student (or recent graduate)
• You have interest or experience in social media, digital marketing, or content creation.
• You have basic design, video, or editing skills (or a strong willingness to learn).
• You have a genuine interest in healthcare, volunteering, or community engagement.

Community Interaction & Behaviour Change Communication

· Visit villages, urban communities, and schools

· Interact with families, women, and children

· Understand local health practices, challenges, and needs

· Support ongoing community health programs

Hygiene Awareness Campaigns

· Conduct awareness sessions on:

o Personal hygiene (menstrual hygiene , handwashing, cleanliness)

o Sanitation practices

o Safe drinking water and hygiene habits

· Use creative methods like posters, demonstrations, and group activities

Basic Health Education

· Assist in delivering sessions on:

o Menstrual hygiene .

o Preventive healthcare

o Nutrition and balanced diet

o Common diseases and basic prevention methods

· Support local team in simplifying health messages for communities

School Health Programs

· Organize interactive sessions in schools on:

o Hygiene practices for children

o Importance of cleanliness and health

· Conduct activities such as:

o Games and quizzes

o Awareness discussions

o Health-focused storytelling

Women’s Health & Menstrual Hygiene Awareness

· Support workshops on:

o Menstrual hygiene management

o Breaking myths and stigma

o Importance of hygiene and health for women

· Assist in distributing educational materials

Research & Data Collection

· Conduct basic surveys and collect community feedback

· Observe and document hygiene practices and health awareness levels

· Assist in preparing reports and case studies

Campaign Design & Creative Outreach

· Help design:

o Awareness posters

o Educational materials

o Social media campaigns

· Participate in community awareness drives and local events

Community Interaction & Behaviour Change Communication

· Engage in conversations with community members

· Promote positive behaviour change related to hygiene and health

· Learn how communication strategies influence public health outcomes

Documentation & Storytelling

· Document field experiences through:

o Photography

o Blogs

o Video storytelling

· Share impact stories and community voices

Role Summary
To bring our vision to life, you will play a pivotal role in developing and executing our social media
strategy. You will be responsible for creating engaging and meaningful content that resonates with our
audience, promotes our educational programs, and nurtures our community’s spiritual development.

Key tasks
● Social Media Strategy: Develop and execute a comprehensive social media strategy aligned with
Roots Academy’s mission and goals.
● Content Creation: Create compelling and informative social media content, including posts,
videos, graphics, and stories, that reflects our values and engages our target audience.
● Community Engagement: Build and nurture a vibrant online community by responding to
comments, messages, and inquiries in a timely and respectful manner.
● Content Calendar: Maintain a content calendar to ensure a consistent posting schedule and to
plan for special events, holidays, and campaigns.
● Audience Growth: Implement strategies to increase our social media following and engagement,
including the use of hashtags, collaborations, and promotions.
● Analytics and Reporting: Monitor social media metrics, track campaign performance, and
provide regular reports with insights and recommendations for improvement.
Brand Consistency: Ensure that all social media content adheres to Roots Academy’s branding
guidelines and reflects our core values.
● Collaboration: Work closely with other teams to align social media efforts with broader
organisational objectives.

What we’re looking for
● Strong understanding of Islamic values and the ability to communicate and promote them
effectively.
● Proven experience in social media management, preferably in an educational or nonprofit
context.
● Excellent written and verbal communication skills
● Proficiency in social media management tools and platforms.
● Creative thinking and the ability to develop engaging content.
● Strong analytical skills for tracking and evaluating social media performance.
● Understanding of social media advertising and paid promotion.
● Community management experience with the ability to maintain a positive and respectful online
environment.

Bring your voice and experience to a Board where it can shape real change. Join a national children’s health and wellbeing charity, challenge our thinking, influence our future and help us make stronger decisions for the children, young people and families at the heart of everything we do.

Compass exists for children, young people and families who need someone in their corner. For 40 years, we have delivered health and wellbeing services that give people access to the right support, at the right time and in ways that reflect their needs and communities.

We are looking for a voluntary Non Executive Director and Trustee to join our Board and help shape what comes next. This is an opportunity to use your knowledge, experience and perspective somewhere they can influence real decisions and help Compass remain ambitious, accountable and focused on the people our services exist for.

As a member of the Board, you will provide independent oversight, constructive challenge and fresh thinking. You will work alongside fellow Trustees and our senior leaders to help shape strategy, review organisational performance and ensure decisions are thoughtful, evidence informed and consistent with our charitable purpose and values.

Your role will reach across the organisation. You will contribute to discussions about service quality, safeguarding, workforce, finance, risk, performance and long term sustainability. You will ask the questions that help us think differently, test assumptions and understand the likely impact of our decisions. You will also share responsibility for ensuring Compass is well governed, uses its resources responsibly and meets its legal and regulatory duties as a charity.

This role is about more than attending Board meetings. You will have opportunities to deepen your understanding of Compass, connect with the people who deliver our services and see how Board decisions translate into practice. You will act as an ambassador for our work and help us build trust with the communities, partners and organisations around us. You will also contribute to at least one Board advisory group, bringing closer attention to an area where your knowledge, experience or curiosity can add value.

We want our Board to benefit from a range of voices and experiences. We welcome applications from people of all cultures, ethnicities, backgrounds and walks of life, including those underrepresented at Board level. This is not about asking anyone to speak for an entire community. It is about building a stronger, more representative Board that makes better decisions, challenges established thinking and understands the people it serves.

Previous experience as a Trustee or Non Executive Director would be valuable, but it is not essential. We are interested in what you can bring, whether that comes from your professional career, your community, your lived experience or a combination of these. You will need the confidence to contribute your views, the openness to listen to others and the integrity to put the interests of Compass and the people we support first.

You will be joining a Board where your contribution will be heard and valued. If you are curious about how your experience could help shape a national children’s health and wellbeing charity, we would encourage you to take a closer look.

This is a voluntary appointment. Expenses directly connected with carrying out the role, such as travel, will be reimbursed.

Help Educere Development Agency UK CIC establish safe, inclusive and accessible systems as we prepare to launch our first structured education, SEND, wellbeing and community programmes in the UK.

Volunteer Operations and Compliance Volunteer

Where Fawcett Estate Community Hall, Clapton, Hackney

Hours: 6 to 8 hours a week, across 2 to 3 days in the office

Who we are

Children with Voices started over 20 years ago with one woman, a community hall and a belief that no child in Hackney should be forgotten. Our founder Michelle began with a Winter Wonderland for local children at London Fields School, covered by the Hackney Gazette, after being named Family Mosaic Inspirational Tenant of the Year. She has not stopped since.

Today we are a registered charity at Fawcett Estate Community Hall in Clapton, running a Community Food Hub, Jumping Beans, SEND support, alternative education and work in local schools. Over 100,000 children and families have come through our doors. Our work has been featured on BBC, ITV and Channel 4, and we have been recognised with a Pride of Britain Award and a Points of Light Award. What we are proudest of is that families still knock on our door knowing someone will answer.

Who this role suits

A retired operations, compliance or quality manager. Someone from a regulated sector who knows what good governance looks like in practice. Anyone who has kept an organisation running smoothly and would enjoy doing it again somewhere it matters.

What you will be doing

• Helping coordinate day to day operations across our programmes so the week runs smoothly

• Reviewing our processes and suggesting where we could work better with what we already have

• Keeping our policy library current, including safeguarding, data protection and health and safety

• Helping prepare clear information for our CEO and Trustees so they can see how things are running

• Flagging anything that looks like a compliance or safeguarding risk, promptly and to the right person

What you will need

Experience of running or coordinating operations somewhere with real accountability. An eye for detail and a habit of writing things down. Comfort with documents, spreadsheets and shared drives. Discretion, because you will see sensitive information about families and staff.

What you will get from us

Real influence over how a growing charity works. A seat at the table with our leadership team. Proper support, so you are never left to figure it out alone. A personal reference, and the satisfaction of seeing an organisation run better because you are in it.

Join Us as a Trustee – Make a Difference for LGBT+ Mental Health

About Us

elop is an award-winning LGBTQ+ mental health and wellbeing charity with 30 years of experience delivering high-quality, LGBTQ+ affirmative support. We provide counselling, wellbeing programmes, advocacy, and specialist training for professionals, schools, and organisations across London and the Essex borders. Our mission is to empower LGBTQ+ communities, improve mental health, amplify our voices, and promote equality through education, awareness, and support.

The Role

We are seeking new trustees to help guide our work and shape our future. As a trustee, you’ll play a vital role in ensuring our charity remains sustainable, inclusive, and impactful for the communities we serve.

You’ll Be Involved In:

· Setting strategy, policies, and goals

· Overseeing finances and safeguarding assets

· Ensuring strong governance and regulatory compliance

· Supporting CEO and senior leadership team in delivering mission

· Working collaboratively with the CEO to ensure strong governance and regulatory compliance

· Promoting elop and representing us at events

· Bringing your skills, knowledge, and lived experience to board discussions

Commitment

Time: 8–12 hours per month

Term: Minimum of 2 years

Who We’re Looking For

We welcome applications from people who are LGBTQ+ and share our passion for mental health and wellbeing. We are particularly keen to hear from those with skills, experience, or knowledge in:

· Event and individual fundraising

· Human resources

· Building Management

· Knowledge of managing building works

· Corporate Fundraising

We strongly encourage applications from people of colour, trans and non-binary people, and others from underrepresented backgrounds. We believe diverse boards make the strongest organisations.

About ABT and Refutrees - Aid Box Trading (ABT), the trading subsidiary of Aid Box Community (ABC), is seeking a voluntary Co-Director to join the existing Director to provide strategic leadership, financial oversight and robust governance for its small trading operation — Refutrees seasonal project. This is a seasonal project running between November and December, so this role is most active between these dates with some work to tie up accounts in January/February.  

Refutrees is Aid Box Community’s much‑loved seasonal fundraiser, selling around 1500 locally grown Christmas trees each year and generating over £30,000 profit to support refugees and people seeking asylum in Bristol. Powered by hundreds of volunteers and thousands of customers, it operates as a vibrant community enterprise each festive season, with all profits funding essential support, crisis assistance, and wellbeing activities for our service users.  

This role is ideal for someone with senior management or governance experience who wants to make a meaningful contribution to a charity supporting refugees and asylum seekers. 

ABOUT THIS OPPORTUNITY

Children With Voices has been serving Hackney for over 25 years — and we need someone passionate about storytelling to help us share that story with the world.

As our Volunteer Social Media & Marketing Manager, you'll take the lead on our digital presence across Instagram, TikTok, LinkedIn, and Facebook — creating content that celebrates our community, raises our profile, and helps us reach the families, partners, and supporters who need to know we exist.

This is a creative, community-driven role at the heart of a nationally recognised grassroots charity.

WHAT YOU'LL BE DOING

• Develop and manage a content calendar across Instagram, TikTok, LinkedIn, and Facebook

• Create engaging posts, reels, and stories that reflect the heart of our work

• Grow our online community and engagement with families, supporters, and partners

• Monitor analytics and share simple monthly insights with the team

• Support the CEO in amplifying key campaigns, appeals, and announcements

• Ensure all content aligns with Children With Voices brand, values, and safeguarding guidelines

• Collaborate with programme staff to capture stories, photos, and milestones

WHAT YOU'LL BRING

ESSENTIAL

• Active user of at least two of: Instagram, TikTok, LinkedIn, Facebook

• Creative flair and a genuine love of community storytelling

• Good written communication and an eye for design

• Understanding of safeguarding principles when working with children and families

• Reliable, self-motivated, and able to work independently

HELPFUL BUT NOT ESSENTIAL

• Experience using Canva, Adobe tools, or similar

• Background in marketing, communications, journalism, or a related field

• Knowledge of the Hackney community or similar urban settings

• Experience working with charities or community organisations

WHAT YOU'LL GAIN

• Real-world experience managing social media for a nationally recognised charity

• A portfolio of live, impactful community content

• A reference from our CEO for your professional portfolio

• The chance to be part of something that genuinely changes lives in Hackney

• Ongoing support and guidance from our leadership team

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Bid Manager to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender opportunities.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Bid Manager to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities

The Role Description:

Bid Management: Lead and manage the entire bid and tender process, ensuring submissions meet deadlines and align with client requirements across the UK & Ireland.

Proposal Development: Collaborate with internal stakeholders to develop tailored, high-quality, and persuasive proposals that align with our value proposition.

Stakeholder Engagement: Work closely with sales, operations, legal, and clinical teams to gather critical input and ensure accurate, compliant, and compelling submissions.

Market Analysis: Stay informed on market trends, tender opportunities, and competitor activity to identify and secure strategic opportunities.

Compliance: Ensure all submissions adhere to company standards, client specifications, and relevant regulatory requirements.

Process Improvement: Continuously refine bid processes, content libraries, templates, and tools to enhance efficiency and effectiveness.

Post-Submission Activities: Manage debrief processes and gather feedback to inform future submissions.

Key Duties and Responsibilities:

• Lead AHO bids: Manage the whole bid process with a hands-on approach.
• Create strong responses: Tailor solutions that clearly show our value.
• Support growth: Work with Business Development and Marketing to boost propositions.
• Drive best practice: Lead bid qualification, governance, and reviews.
• User-focused: Understand needs and clearly present our solutions.
• Know the landscape: Medical, research industries, and opportunities.
• Know our strengths: Stay sharp on our services and competitors.
• Seal the deal: Coordinate smooth contract closures.
• Stay tidy: Keep the bid library updated and accessible.
• Keep comms clear: Align stakeholders throughout the process.
• Stay compliant: Follow governance and secure approvals.
• Push for quality: Lead reviews to ensure high-standard submissions.
• Maintain the opportunity pipeline: utilising CRM and creating reports for management.
• Taking the lead on other business development activities, such as award submissions, whitepapers, and sales collateral.
• Supporting every stage of the sales funnel: by working closely with marketing, sales, implementation, and operations teams.

What are we looking for?

Person Specification: What You'll Bring:

• At least two years of proven experience in bid and tender management, preferably within the healthcare (NHS & private), medical, or technology sectors.
• End-to-end bid management experience: A minimum of 4 years' experience leading the whole bid process.
• Preferred qualifications include a degree in Business, Communication, Marketing, Creative Writing, English or equivalent.
• APMP Certification is also desirable.
• Sector versatility: Experience with both public- and private-sector bids in the medical, biotech, biomed, health, and social sectors is preferred.
• Industry knowledge: Understanding of contact centres and/or customer experience is essential.
• Commercial acumen: Strong business sense, negotiation skills, and a hands-on approach.
• Resilience under pressure: Able to thrive in a fast-paced environment and meet tight deadlines.
• Detail orientation: High attention to detail to ensure quality and accuracy.
• Growth mindset: Self-motivated, proactive, and focused on continuous improvement.
• Strong communicator: Confident and articulate, with the ability to build trusted relationships across stakeholders.
• Time management: Skilled at prioritising tasks and managing competing deadlines.

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex and high-stakes journey. impact

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free. You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton that supports, empowers, and advocates for women and children.

We aim to encourage women to become self-reliant by helping them identify their needs, make informed choices, and create their own solutions. Our services include a baby bank, a charity shop, and a range of community support initiatives for women facing crises or challenging circumstances.

Our Wolverhampton Baby Bank is a flagship project supporting families with children aged 0–3 by providing essential items and connecting them to vital community services.

About the Role

We are looking for a dedicated and organised Volunteer Office Manager (Onsite Volunteer) to oversee day-to-day administrative operations and act as the first point of contact for clients, visitors, and enquiries.

This is a key role within the organisation, ensuring smooth communication, efficient processes, and a high standard of compassionate service delivery to the community.

Key Responsibilities

• Serve as the first point of contact for all incoming phone inquiries and visitors.

• Respond to client inquiries professionally and compassionately.

• Conduct initial intake screening and gather essential client information.

• Schedule appointments and manage staff calendars.

• Maintain accurate records of calls, referrals, and appointments.

• Manage email correspondence and administrative communications.

• Prepare, organize, and securely maintain client documentation.

• Maintain digital and physical filing systems in compliance with data protection policies.

• Support day-to-day office operations and ensure smooth administrative workflow.

• Track action items from meetings and follow up with relevant staff.

• Assist in preparing reports, summaries, and operational documentation.

• Coordinate communication between staff, volunteers, and external partners.

• Monitor office supplies and maintain administrative resources.

• Ensure compliance with safeguarding, confidentiality, and organizational policies.

• Escalate urgent, complex, or sensitive cases to appropriate personnel.

What We’re Looking For

• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• Confident handling phone and client-facing interactions
• Compassionate, professional, and client-focused approach
• Ability to work independently and take initiative
• Good knowledge of Microsoft Office (Word, Excel, Outlook)
• Understanding of confidentiality and data protection practices

Experience & Qualifications

• Previous experience in office administration, customer service, or similar roles preferred.
• Experience in nonprofit, community, or healthcare settings is an advantage
• Degree in Business Administration, Management, or related field (preferred but not essential).

Why Volunteer With Us?

• Gain hands-on experience in office management and operations
• Develop leadership, communication, and coordination skills
• Work in a supportive, purpose-driven environment
• Make a meaningful impact in the lives of women and families
• Build valuable experience for your CV

Apply Now

If you’re organised, compassionate, and looking to make a real difference while building your professional experience, we’d love to hear from you.

Opportunity: Chair of the Finance and Risk Sub-committee, Board of Trustees

Open School East is at a pivotal moment in its development and is seeking a Chair of the Finance and Risk Sub-committee to help shape its next chapter.

Deadline for applications: Wednesday 30th September 2026

We are interested in hearing from candidates with expertise in:

• Finance: A person with experience in finance management or accounting, with the capacity to provide a strategic overview of finances, ensuring viability, compliance with relevant legislative frameworks, effective use of resources and ensuring that proper financial records and procedures are maintained.

We are especially keen to hear from people with knowledge of, or an interest in, education and the arts. By committing your time and expertise to our two meetings a quarter (full Trustee meeting and Chairing the Finance and Risk Sub-committee meetings), you can become part of a leading arts education charity, making a real difference to emerging creatives of all ages and from all backgrounds.

We also warmly welcome people who bring lived experience of the barriers OSE seeks to dismantle including people of colour, disabled people, those from working class backgrounds, or people with experience of marginalisation in the arts or education sectors.