Database administrator volunteer roles

Voluntary Sales Administrator
Programme Association: Enhanced Professional Development Programme (ePDP) /
International Personal Development Programme (iPDP)
Role Type: Part-time | Voluntary (Unpaid) | Remote
Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration
Role Summary
Quilombo UK is seeking a highly organised and detail-oriented individual to join our team as a
Voluntary Sales Administrator. This role is designed for individuals looking to gain foundational
experience and an understanding of the sales lifecycle in a professional environment.
The administrator will provide essential support to the Sales Team, ensuring smooth operation
of all outreach campaigns and accurate performance reporting. This is a learning role focused
on developing business-critical administrative, research, and communication skills.
Key Responsibilities & Learning Areas
The Administrator will support the sales function by focusing on administrative efficiency and
target identification:
● Email Creation and Dissemination:
○ Drafting, preparing, and proofreading sales outreach emails and follow-up templates
(using tools like Mailchimp).
○ Assisting with the dissemination of campaigns to target audiences under the guidance
of the Sales Director.
● Target Audience Research:
○ Researching and identifying suitable target audiences, groups, and individuals for our
core service offerings (e.g., ePDP, iPDP, Workshops).
○ Collecting and verifying contact data (Email, Name, Phone) for the sales pipeline and
CRM systems.
● Sales Reporting and Metrics:
○ Assisting with the collection of sales data, including open rates, conversion tracking,
and campaign performance metrics.
○ Preparing basic sales reports to highlight outreach efficiency and campaign success.
● Administrative Support:
○ Managing and updating the sales contacts database and CRM (Customer Relationship
Management) system.
○ Organizing and maintaining sales documents and collateral.
Requirements & Skills
● Essential: A strong interest in pursuing a career in sales, marketing, or business
administration.

● Skills: Excellent organizational skills, strong attention to detail, proficiency in Microsoft
Excel/Google Sheets, and clear written communication.
● Equipment: Access to a personal laptop or PC with reliable internet connection.
What We Offer (Voluntary Benefits)
● Foundational Sales Experience: A clear understanding of the sales pipeline, from lead
generation to reporting.
● Skill Development: Hands-on training in professional tools (CRM, Email Marketing
platforms) and development of critical soft skills (research, data management,
professionalism).
● Mentorship: Coaching and guidance from the Senior Leadership team regarding sales
strategy and best practices.
● Certification: Certificate of completion and professional reference upon successful 16-
week programme completion.

Voluntary Sales Administrator
Programme Association: Enhanced Professional Development Programme (ePDP) /
International Personal Development Programme (iPDP)
Role Type: Part-time | Voluntary (Unpaid) | Remote
Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration
Role Summary
Quilombo UK is seeking a highly organised and detail-oriented individual to join our team as a
Voluntary Sales Administrator. This role is designed for individuals looking to gain foundational
experience and an understanding of the sales lifecycle in a professional environment.
The administrator will provide essential support to the Sales Team, ensuring smooth operation
of all outreach campaigns and accurate performance reporting. This is a learning role focused
on developing business-critical administrative, research, and communication skills.
Key Responsibilities & Learning Areas
The Administrator will support the sales function by focusing on administrative efficiency and
target identification:
● Email Creation and Dissemination:
○ Drafting, preparing, and proofreading sales outreach emails and follow-up templates
(using tools like Mailchimp).
○ Assisting with the dissemination of campaigns to target audiences under the guidance
of the Sales Director.
● Target Audience Research:
○ Researching and identifying suitable target audiences, groups, and individuals for our
core service offerings (e.g., ePDP, iPDP, Workshops).
○ Collecting and verifying contact data (Email, Name, Phone) for the sales pipeline and
CRM systems.
● Sales Reporting and Metrics:
○ Assisting with the collection of sales data, including open rates, conversion tracking,
and campaign performance metrics.
○ Preparing basic sales reports to highlight outreach efficiency and campaign success.
● Administrative Support:
○ Managing and updating the sales contacts database and CRM (Customer Relationship
Management) system.
○ Organizing and maintaining sales documents and collateral.
Requirements & Skills
● Essential: A strong interest in pursuing a career in sales, marketing, or business
administration.

● Skills: Excellent organizational skills, strong attention to detail, proficiency in Microsoft
Excel/Google Sheets, and clear written communication.
● Equipment: Access to a personal laptop or PC with reliable internet connection.
What We Offer (Voluntary Benefits)
● Foundational Sales Experience: A clear understanding of the sales pipeline, from lead
generation to reporting.
● Skill Development: Hands-on training in professional tools (CRM, Email Marketing
platforms) and development of critical soft skills (research, data management,
professionalism).
● Mentorship: Coaching and guidance from the Senior Leadership team regarding sales
strategy and best practices.
● Certification: Certificate of completion and professional reference upon successful 16-
week programme completion.

Overview:

The Administrator will play a vital role in supporting the smooth and efficient running of the organisation. This position involves handling administrative tasks, maintaining records, supporting communications, and assisting with event coordination. The role requires excellent organisational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

General Administration:

• Maintain and update records, databases, and files.

• Handle correspondence, including emails and phone enquiries.

• Prepare reports, documents, and presentations as required.

• Support meeting coordination, including scheduling, agenda preparation, and minute-taking.

Financial & Office Support:

• Assist with processing invoices, expenses, and financial records.

• Monitor office supplies and place orders when necessary.

• Support the Head of Operations with budget tracking and financial documentation.

Event & Programme Support:

• Assist in organising events, workshops, and meetings.

• Coordinate logistics, including venue booking, catering, and materials.

• Support volunteer and participant communications.

Communications & Stakeholder Engagement:

• Maintain mailing lists and support donor communications.

• Assist in preparing newsletters, social media updates, and website content.

• Liaise with stakeholders, including funders, partners, and volunteers.

Qualifications & Skills:

• Previous experience in an administrative role.

• Strong organisational and time-management skills.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office and cloud-based tools

• Ability to work independently and manage multiple priorities.

• A passion for nonprofit work and community engagement.

This role is ideal for a detail-oriented and proactive individual who enjoys providing essential support to ensure the smooth running of a charitable organisation.

The NIAS Creative Campus Events & Digital Administrative Assistant will support the smooth operation, promotion, and growth of the Creative Campus venue.

The role exists to assist with the administration, marketing, and delivery of events and programmes hosted at the venue. The successful candidate will gain hands-on experience in venue operations, digital promotion, social media marketing, event coordination, and community engagement.

This role is ideal for an energetic and organised individual who enjoys working in a creative environment and is interested in gaining practical experience in events management, digital communications, and creative venue operations management.

The position will work closely with the Venue Coordinator, supporting day-to-day venue administration, event preparation, online promotion, and community outreach.

Key Responsibilities (You will gain practical experience in two or more of the listed areas)

1. Venue Administration Support

Support the venue coordinator with the day-to-day administration of the Creative Campus venue.

Responsibilities include:

• Managing incoming enquiries and bookings
• Maintaining venue booking calendars
• Assisting with venue hire documentation
• Providing reception and guest welcome support
• Assisting with record keeping and administrative tasks

2. Event Operations Support

Assist in the preparation and delivery of events hosted at the venue.

• Assisting with event setup and breakdown
• Welcoming event organisers and guests
• Supporting performers, speakers and facilitators
• Assisting with ticketing and guest registration
• Helping coordinate volunteers and temporary event staff

3. Social Media & Digital Promotion

Support the promotion of Creative Campus activities across digital platforms.

• Updating Instagram, Facebook and other social media platforms
• Creating posts promoting upcoming events
• Capturing photos and short videos during events
• Supporting WhatsApp marketing to regular guests
• Assisting with Eventbrite and event listing updates

4. Website & Digital Content Management

Assist in maintaining the Creative Campus online presence.

• Updating website content using WordPress
• Uploading events to the website calendar
• Supporting digital newsletters and announcements
• Assisting with online promotional campaigns

5. Community Engagement & Partnerships

Support outreach activities to increase venue use and community participation.

• Communicating with artists, performers and community groups
• Supporting outreach to schools, creative organisations and local groups
• Assisting with coordination of creative workshops and programmes

Learning Opportunities

Successful candidates will gain practical experience in:

• Venue operations and event management
• Digital marketing and social media promotion
• Community engagement and partnership building
• Website management and content publishing
• Creative programming and event production

Person Specification

The ideal candidate will demonstrate the following:

Essential

• Strong organisational and administrative skills
• Excellent communication skills (written and verbal)
• Attention to detail and ability to multitask
• Confidence working with digital tools and social media
• Ability to work independently and take initiative

Desirable

• Interest in arts, culture, music or creative industries
• Familiarity with WordPress or website editing tools
• Experience using social media for marketing
• Interest in events, festivals or community projects

Personal Qualities

The successful candidate will be:

• Intelligent and trustworthy
• Highly organised and proactive
• Enthusiastic about creative environments
• Comfortable working with a wide range of people
• Able to respond calmly to changing event environments

Benefits

The role offers valuable real-world experience in a creative venue environment.
Benefits include:
• Structured career development support
• Access to training and skills development opportunities
• Mentorship from experienced project leaders
• Professional references for future employment
• Reimbursement of approved out-of-pocket expenses

Time Commitment

• Part-time and flexible hours, depending on event schedules.
• Evening and weekend participation may occasionally be required.
• Remote, working from home

Be part of a historic and ambitious rugby club!  Founded nearly 150 years ago, and steeped in Merseyside rugby heritage, Firwood Waterloo Rugby Club over the years has produced international stars and shaped the sport across generations.  The Club remains deeply rooted in community rugby, fielding men’s, women’s, touch, and youth teams.

We are seeking an organised, proactive, personable, and detail‑driven individual to support the financial heartbeat of our Club. We anticipate that between 2 to 3 days per week time commitment may be needed, however this is flexible and will vary depending on seasonality.

Your work will directly support the Club’s financial sustainability, play a key role in ensuring smooth financial operations and governance, and supporting our member experience.

WHAT YOU’LL BE DOING

You will work closely with the Treasurer and Membership Secretary to help manage the Club’s day‑to‑day finances, membership administration, and essential financial reporting.

· Recording day‑to‑day financial transactions and keeping bookkeeping and account reconciliations up to date.

· Supporting the preparation of monthly management accounts, cashflow forecasts, and financial reporting.

· Dealing with membership direct debits and payments throughout the season.

· Recording and reconciling membership income via GMS and other payment methods.

· Processing invoice and expenditure, payment and procurement activities.

· VAT and payroll administration and compliance.

WHAT YOU’LL BRING

· Confidence with numbers and financial processes.

· Ability to meet deadlines and manage competing priorities.

· Willingness to learn systems including GMS and accounting tools.

· A proactive, collaborative, and confidential approach.

APPLYING FOR THE ROLE

If you thrive in a varied role, enjoy working with numbers and people, and want to contribute to a vital community sports organization, we’d love to hear from you.  Please send your CV and a short covering note.

We are seeking a Receptionist for our Yate office.

This is an important role which involves greeting clients and adding their details to our database.

The rewarding position will be of great help to our charity – which provides free, independent and confidential advice to anyone who needs it in South Gloucestershire.

The charity is particularly keen to encourage applications from people with a diverse range of backgrounds. This is especially the case for people from Black, Asian and minority ethnic backgrounds who are currently under-represented.

The service aims to provide high-quality advice to members of the public. It also aims to influence Governments and other organisations by informing them of the effect of their actions on the lives of clients.

The role involves:

• supporting our team of Advisers
• greeting clients and adding their details to our database for use by our Advisers
• adhering to Citizens Advice South Gloucestershire’s vision, mission and values which includes offering a free and confidential advice service

You will have:

• strong attention to detail
• IT competence (essential)
• a friendly, approachable manner
• respect for views, values and cultures which are different to your own

What you will get out of it:

• Brilliant skills which will be of use for future work
• Excellent training and support
• The camaraderie of being part of a great team

Applicants should be able to commit to a three-hour session each week for at least six months. Full training will be provided.

This position is a Trustee role, sitting on Hidayah's board. The IT/Tech This role will oversee Hidayah’s IT infrastructure to ensure suitability and sustainability of charitable activities.

What are the responsibilities of this role?

This role will have the following duties, but are not limited to:

● To ensure Hidayah’s IT operating systems and equipment are fit for purpose

● To drive the delivery and improvement of data protection procedures, using technology to improve the operations of the charity

● To keep the website updated, refreshed and ensure plug-ins and links are valid. This will include creating new pages, updating SEO and ensuring hosting agents are compliant with GDPR

● To take the lead in evaluating IT related proposals for the Board of Trustees

● To provide strategic oversight of implementation and project manage any IT related projects

● To assist with documentation of processes and delivery of specific tech training for volunteers

● Manage and moderate the Hidayah Discord server

● Operate as Hidayah’s Google Workspace administrator

● Work with the wider Digital Team to facilitate the technical development of Hidayah as an organization

How much commitment is required? 

We are flexible around your own schedule. However, the following commitments are in place for all members of the Hidayah Board:

● To be able to attend all Trustee meetings and to deliver a comprehensive report to the Trustee each meeting with updates and to completed actions as and when they appear

● To aim to attend all other planning meetings as necessary when close to Hidayah events as well as the events themselves (where possible due to geography)

● To help to fundraise for, and advertise, any Hidayah events and fundraising drives

● To be part of a communications group to keep up to date with Hidayah developments

● To contribute toward and to maintain the administration of our file sharing system ‘Google Drive’ so it is always up to date with clear records, templates and forms

● To check emails and to respond when needed

● Enthusiasm, dedication, responsiveness, flexibility and eagerness in supporting the aims, vision and mission of Hidayah

● To contribute toward the Annual Report once a year

● To be in post until the next AGM

● The role is subject to a 6 months probationary period.

What do we expect from a Trustee: IT Tech Officer

Please note that you must agree with and fit the criteria below to be eligible to volunteer in this role:

Knowledge: 

● Educated to degree level or experience which demonstrates equivalent technical role

● Knowledge of Wordpress / Frontend development skills (Currently using Breakdance for our website)

● Adept knowledge of Discord as a communications platform and server management

● Knowledge of Google Workspace

Personal Skills:

● Ability to understand confidentiality, equality and diversity and safeguarding procedures;

● Ability to respond to resolving conflict situations if needed;

● Someone who can behave with professionalism.

Administration Skills:

● To regularly check, maintain and keep up to date Hidayah administration and data handling systems such as using Google Drive to store information

● A high degree of literacy of Microsoft Office and IT Applications

● To be part of a communications text group to keep up to date with Hidayah developments and to inform the Board Members of any developments;

● To read, understand and agree with the constitution of Hidayah (available on website).

Additional:

● To help to fundraise for, and advertise, any Hidayah events and fundraising drives.

Ensure you do not have a conflict of interest with your current role and check this prior to applying for this role.

Position Overview

This is an exciting opportunity for an early-career development professional to gain practical experience in operations and administration while supporting impactful community and conservation programmes in southeast Madagascar. Based in the coastal town of Fort Dauphin, the Junior Operations and Support Officer will play an important role in supporting the systems and processes that enable SEED Madagascar’s projects to run effectively.

SEED Madagascar is a UK registered charity dedicated to creating long-term, sustainable change in partnership with communities in the southeast of Madagascar. Our programmes integrate community health, water, sanitation and hygiene (WASH), education, rural livelihoods and environmental conservation initiatives, while contributing to international best practice through research and publications.

Working within a collaborative team of national and international staff, the Junior Operations and Support Officer will contribute to the day-to-day operations that underpin SEED’s work. This office-based role provides a wide range of responsibilities, offering valuable experience across administration, organisational systems and programme support. The role will also involve occasional interaction with SEED’s Conservation Research Team in the field, providing orientations and pastoral care to the volunteers on their programme.

The position sits at the heart of SEED’s operations and offers broad exposure to the practical realities of working within an international development organisation. The successful candidate will support organisational policies and procedures, assist with the recruitment of international staff and volunteers, coordinate onboarding processes for new team members, and contribute to the management and promotion of SEED’s short-term conservation volunteer programme.

This role is ideal for someone who is organised, proactive and motivated to support a diverse team. It offers an excellent opportunity for an early-career professional who is interested in building skills in operations, administration and organisational support within the international development sector, while contributing to programmes that support both communities and ecosystems in Madagascar.

Title: Junior Operations and Support Officer

Location: Fort Dauphin, Madagascar

Commitment: 12 months; Monday to Friday (35 hours a week)

Salary: Voluntary for 12 months, with stipend of 800,000 MGA per month towards accommodation and a contribution of £650 towards insurance

Duties and Responsibilities:

1. Provide pre-departure logistical support and advice with visas, hotels, flights, accommodation, medication etc to new international staff and short-term conservation volunteers

2. Lead on supporting international staff during their initial time with SEED including arrival, orientation, social inclusion, cultural understanding, housing and integration into the SEED team. 

3. Provide pastoral care, working with line managers to ensure that new and existing international staff and volunteers’ wellbeing is supported. 

4. Support the Conservation team in Sainte Luce on providing orientations and pastoral care of volunteers when required

5. Support the Communications team with advertising the volunteer programme and helping volunteers to increase their fundraising efforts

6. Support on the recruitment of international staff, including the advertisement of vacancies

7. Assist in the preparation of reports for internal and external audiences including Annual Reports and Malagasy Ministry reports

8. Work with the Director of Operations and Programmes, and the International Operations Manager in developing, updating and implementing organisational databases, systems, policies and procedures across the NGO

9. Oversee the training schedule for international staff and work alongside national and 

10. International staff to increase their skills and capacity, providing mentoring or training where appropriate

11. Support with the writing of minutes and note taking across the organisation

12. Ensure all of SEED’s policies and procedures are evident throughout the work of the department, including those for safeguarding, whistleblowing and anti-corruption, and undertake continual training to ensure these are always promoted

13. Assist with administration tasks and any other tasks required by the International Operations Manager or Director of Programmes and Operations in line with the tasks of the post

Required Skills & Experience/Person Specification 

• Hold an undergraduate degree in or relating to Development or be able to demonstrate a passion for this area

• Be able to work independently and be proactively

• Have good all round computing skills and experience in Microsoft Office 

• Have previous experience working to deadlines and have ability to successfully manage their time

• Communicate clearly and engagingly in written English across a range of media forms

• Communicate verbally to encompass the range of cultures you will be working with

• To have a good level of written English and be able to proofread documents to a high standard

• To have a curious mind and a patient, problem solving attitude

• Ideally have previous experience living, working or travelling in a developing country, though is not essential

• Be fluent in English. A working knowledge of French is desirable but not essential

• Be capable and comfortable adapting to life in a least developed country with sometimes basic living conditions

• Be comfortable with campsite conditions whilst supporting the team in the field for days at a time

• Be able to work and socialise within a small group of people and to be respectful and take personal responsibility for maintaining a good reputation for the NGO in the community

• Be able to adjust to life in another culture and a foreign language and be able to always work with cultural sensitivity

• Demonstrate the ability, social skills and confidence to give clear guidance and support to other members of the team in respect of the philosophy and procedures of SEED to protect both their safety and the reputation of the NGO.

We are seeking a skilled individual to undertake casework in the Community and Integration team. The Community and Integration team supports our clients, through their recovery and journey at the Helen Bamber Foundation, to lead independent lives. We do this by assisting and supporting clients to access education, training, volunteering opportunities and internal and external integration focussed activities. We also run a programme of creative arts and skills-based classes including; English, yoga, textiles, and digital skills. 

This volunteer will also attend and support our Community Group for HBF clients which takes place fortnightly on Thursdays. It is run from the on-site community space at our Old Street offices. At each session we have a main activity which could be arts & crafts, dance, music, or information sessions around healthcare and how to access education. We play games at the start and end of every session, and we always share a delicious and nutritious lunch.

If you have good communication skills, experience in casework or another 1-to-1 support role, excellent admin skills, and are keen to get experience in a Human Rights charity, we encourage you to apply! 

Main tasks and activities 

As a Community and Integration Casework volunteer you will:

• Regularly work on a one to one basis with our clients, remotely via telephone appointment, to support them to access and engage with integration activities and opportunities; i.e. support a client to enrol in college, sign up to an employment scheme, or find and access a local sports/activity group etc. 

• Contact clients to invite them to HBF’s group activities and work closely with the Community and Integration team to ensure the needs of any new joiners are met 

• Liaise with the external organisations in the community, as well as local colleges 

• Support our clients to identify and work towards their goals and help to foster their integration into their local community 

• Use and build on HBF’s directory of education/employment/skills providers and grant funders database

• Make individual grant applications for clients in need of financial support to assist with their education needs or other integration activities 

• Attend and support our Community Group, which takes place fortnightly on Thursdays

• Maintain accurate and timely client records and follow-up work 

• Other administrative duties as required 

Skills and experience needed 

• Proven experience in a 1:1 support role

• Knowledge of the rights and entitlements of asylum seekers and refugees, specifically surrounding education and employment 

• Knowledge of the challenges facing vulnerable clients including asylum seekers, refugees and survivors of torture, trafficking, and a demonstrable empathy for this client group 

• Excellent written and spoken English 

• Excellent communication and interpersonal skills 

• Ability to manage own time and workload, and to prioritise a range of competing demands and maintain accurate records 

• Awareness of confidentiality and data protection 

• Good IT skills including the use of databases, email, word processing 

• Flexibility and willingness to undertake other duties as required 

• Understanding of, and commitment to, the objectives of the Helen Bamber Foundation 

Desirable 

• Experience of supporting individuals to make applications into employment or education 

• Experience of researching different grant programmes and applying for educational and/or other grants on behalf of clients 

• Knowledge of employment rights and pathways to employment for refugees and asylum seekers 

• Fluent in a language other than English 

What you will get out of the role: 

• Experience of working with a multi-disciplinary team in a Human Rights charity

• Experience of providing direct casework support to HBF clients 

• Experience of communicating with and building working relations with external organisations and services

• Experience of writing grant applications 

• Stronger administrative skills 

• Ability to process and record data and prioritise and categorise it 

• An ability to multi-task between competing priorities 

We are reopening this role to applicants having paused for some months. The Operations Lead will play a vital role in ensuring the smooth running of Path to Prosper’s activities. As Operations Lead, you will lead in various administrative, logistical, and operational tasks, enabling the CEO, Board and Operations Team to maximise the charity’s impact. We will also carve out projects for the Operations Lead to run or support on to provide further opportunity for personal growth and support Path to Prosper’s mission and growth. This position is ideal for someone with strong organisational skills and a proactive approach to problem-solving.

About TRATSEDI

TRATSEDI is a UK-registered non-profit organisation advancing inclusive, accessible, and transformative transport services, particularly for people experiencing vulnerabilities. Our webinar series brings together global scholars, practitioners, policymakers, and community actors to share insights and shape inclusive transport futures.

As TRATSEDI’s webinar programme grows, we are building a structured, high-quality Webinar Knowledge Library to document learning, showcase impact, and support future guest speakers and partners.

Role Purpose

The TRATSEDI Webinar Archivist is responsible for capturing, curating, and preserving the intellectual and practical outputs of TRATSEDI webinars.

Rather than simply storing recordings, this role focuses on transforming webinars into accessible knowledge assets—including summaries, reports, and curated web content—that reflect TRATSEDI’s mission and can be shared with prospective speakers, collaborators, funders, and the wider public.

Key Responsibilities

1. Webinar Knowledge Capture

• Collect all post-webinar materials, including:
  • Final webinar poster
  • Speaker biography and photo
  • Microsoft Teams recording
  • YouTube video link
• Ensure materials are complete and correctly labelled.

2. Knowledge Curation & Archiving

• Maintain the TRATSEDI Webinar Archive using agreed folder structures and naming conventions.
• Organise webinars by year, theme, and speaker.
• Maintain an archive log tracking completed and pending webinar outputs.
• Ensure long-term accessibility and consistency of materials.

3. Webinar Insights & Reporting

• Write concise webinar insight reports, including:
  • Event overview
  • Key ideas and discussions
  • Implications for research, policy, and practice
• Ensure reports align with TRATSEDI’s scholarly yet accessible tone.
• Prepare web-ready or PDF versions of reports.

4. Website & Digital Publishing Support

• Upload completed webinar content to the TRATSEDI website, including:
  • Poster
  • Speaker bio
  • Recording link
  • Insight report
• Update webinar pages from “upcoming” to “completed.”
• Check links, formatting, and accessibility.

5. Knowledge Dissemination Support

• Support post-webinar dissemination by:
  • Preparing short LinkedIn summaries (in coordination with the Communications Lead).
  • Sharing reports and recordings via approved WhatsApp groups.
  • Ensuring YouTube titles and descriptions are accurate and consistent.

Skills & Experience

Essential

• Strong organisational and documentation skills.
• Attention to detail and consistency.
• Good written communication skills.
• Confidence using digital tools (Google Drive, OneDrive, Microsoft Teams).
• Ability to follow templates and SOPs independently.

Desirable

• Experience in content curation, archiving, or knowledge management.
• Familiarity with websites or content management systems.
• Basic formatting or design skills (Word, PDF, Canva).
• Interest in transport, accessibility, disability inclusion, or social impact research.

What TRATSEDI Offers

• Certificate of Volunteering.
• Letter of recommendation (upon successful completion).
• Experience contributing to an international knowledge and impact initiative.
• Opportunity to work with leading scholars and practitioners.
• Recognition as part of the TRATSEDI team (website and publications).
• Fully remote and flexible volunteering arrangement.

How to Apply

Please send a short expression of interest (200–300 words) outlining:

• Your interest in the role
• Relevant skills or experience

We are currently looking for Welcome and Reception Volunteers to join our supportive team in Crisis Skylight London. Shifts are available on Mondays 9.30 - 1pm and Mondays 1 - 4.30pm. Same time each week for a minimum of six months. More shifts may become available. 

Shortlisting will take place w/c 16th March and in-person interviews will be on Tuesday 24th March 2026.

How will I be ending homelessness?

As a Welcome and Reception Volunteer you will be the first point of contact for many people who need to access our services. This contact may set the tone for our relationship with that individual and whether they choose to get the help we can offer, so the warm, non-judgemental, and informative welcome you create could set them on the journey to ending their homelessness.

What will I be doing?

Tasks you will support the team with include:

• Welcome
  • Welcoming visitors to the Skylight and ensuring they sign in and out
  • Signposting to reception and information areas
  • Directing members to activities within the Skylight and encouraging engagement
  • Chat to members while they are waiting and offer and provide refreshments
  • Ensuring information stands are well stocked and up to date
  • Supporting with filling in of basic forms
  • Carrying out building tours where required and/or showing members to their classes/appointments
• Reception
  • Responding to and making telephone calls
  • Checking members in and out on our MAPS (members records) database
  • Notifying Lead Workers that members have arrived for their appointments
  • Supporting with any front of house administration tasks including supporting Engagement and Assessment Officers with tasks such as sending out travel passes and conducting research when required

Who are we looking for?

 To be successful in this role we are looking for someone who:

• Is an excellent communicator, confident in building relationships and creating welcoming, compassionate environments, and able to recognise conflict and remain calm in challenging situations. 
• You should be confident interacting with individuals from a diverse range of backgrounds, including those with English as a second language
• Has a good level of English 
• Is non-judgemental, patient, and reliable
• Has good IT and telephone skills with the ability to use internet, email, excel and databases
• Has good organisational skills
• Understands the importance of keeping an individual’s personal information secure and private and working within the boundaries of the role to keep everyone safe 
• Is passionate about standing with Crisis and our members to end homelessness

What do I need to do this role?

As part of your recruitment, you will need to provide details for one referee, and we will complete a basic disclosure check. Your referee will need to be a professional or academic reference (this could include a reference from a volunteer role).

Job Title: Personal Assistant                                                                         

Reports To: Department Manager 

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Personal Assistant to support daily coordination, scheduling, and communication tasks across departments. This remote volunteer opportunity is ideal for someone who is detail-oriented, proactive, and looking to gain experience in nonprofit administration while contributing to a meaningful community-driven programme. 

Position Overview:
The Personal Assistant will be responsible for organising meetings, managing calendars, supporting internal communications, and assisting in day-to-day administrative operations. This role plays a vital part in ensuring smooth coordination between teams, and offers autonomy, flexibility, and mentorship opportunities for someone looking to develop or apply their administrative and organisational skills in the Third Sector.

Key Responsibilities:

Administrative Support & Coordination:

• Manage meeting schedules, appointments, and internal calendars.

• Organise virtual events, staff briefings, and team check-ins.

• Support in planning and executing internal conferences or training sessions.

Data & System Management:

• Maintain and update internal databases and contact lists.

• Implement and uphold procedures and administrative systems.

Staff Liaison & Communication:

• Act as a point of contact between managers and teams.

• Assist in internal communications and task follow-ups.

General Administrative Tasks:

• Contribute to internal meetings with updates and suggestions.

• Provide ad hoc administrative support to leadership and teams as needed.

Required Qualifications:

Education:

• No specific degree required, but relevant administrative or office support experience is preferred.

Experience:

• Prior experience as an administrative or personal assistant is an advantage.

• Familiarity with coordinating meetings, managing data, or supporting organisational logistics.

Skills:

• Strong written and verbal communication.

• Excellent organisational and time-management abilities.

• Proficiency in Microsoft Office, particularly Word and Excel.

• Proactive, professional, and able to work independently or collaboratively.

• Strong team player with attention to detail.

Benefits:

• Gain valuable administrative and coordination experience in the nonprofit sector.

• Receive support and mentorship to build confidence and skills.

• Work flexibly in a fully remote setup with a collaborative team.

• Build your network within a mission-driven cultural organisation.

• Reimbursement of local travel expenses (if in-person support is required for specific events).

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.

Job Title: Personal Assistant                                                                         

Reports To: Department Manager 

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Personal Assistant to support daily coordination, scheduling, and communication tasks across departments. This remote volunteer opportunity is ideal for someone who is detail-oriented, proactive, and looking to gain experience in nonprofit administration while contributing to a meaningful community-driven programme. 

Position Overview:
The Personal Assistant will be responsible for organising meetings, managing calendars, supporting internal communications, and assisting in day-to-day administrative operations. This role plays a vital part in ensuring smooth coordination between teams, and offers autonomy, flexibility, and mentorship opportunities for someone looking to develop or apply their administrative and organisational skills in the Third Sector.

Key Responsibilities:

Administrative Support & Coordination:

• Manage meeting schedules, appointments, and internal calendars.

• Organise virtual events, staff briefings, and team check-ins.

• Support in planning and executing internal conferences or training sessions.

Data & System Management:

• Maintain and update internal databases and contact lists.

• Implement and uphold procedures and administrative systems.

Staff Liaison & Communication:

• Act as a point of contact between managers and teams.

• Assist in internal communications and task follow-ups.

General Administrative Tasks:

• Contribute to internal meetings with updates and suggestions.

• Provide ad hoc administrative support to leadership and teams as needed.

Required Qualifications:

Education:

• No specific degree required, but relevant administrative or office support experience is preferred.

Experience:

• Prior experience as an administrative or personal assistant is an advantage.

• Familiarity with coordinating meetings, managing data, or supporting organisational logistics.

Skills:

• Strong written and verbal communication.

• Excellent organisational and time-management abilities.

• Proficiency in Microsoft Office, particularly Word and Excel.

• Proactive, professional, and able to work independently or collaboratively.

• Strong team player with attention to detail.

Benefits:

• Gain valuable administrative and coordination experience in the nonprofit sector.

• Receive support and mentorship to build confidence and skills.

• Work flexibly in a fully remote setup with a collaborative team.

• Build your network within a mission-driven cultural organisation.

• Reimbursement of local travel expenses (if in-person support is required for specific events).

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.