Finance trustees volunteer roles

We are looking to create a team of advisors to support our work at Brighton Permaculture Trust. This role allows you to share your knowledge in your field or offer a fresh perspective on important decisions.

We will be looking for some ad hoc advice on specific issues from time to time, and for people to join an advisory board meeting, probably twice a year. 

We are creating this new role to support our trustees, enabling us to include wider experience and more diverse voices. 

We are also rectuiting to our board of trustees. 

Settle Stories is recruiting a new Chair of the Board and up to five Trustees, as several long-serving trustees reach the natural end of their terms after years of outstanding service.

Who We Are

A world where every voice, empowered by story, helps build our shared future.

Settle Stories is an Arts Council England National Portfolio Organisation based in the Yorkshire Dales. Since 2010, we have used the power of story to educate, to empower, and to endure. We have reached over 200,000 people across 44 countries and 6 continents. We pioneered hybrid live-streaming for storytelling events in 2019, a year before the pandemic made it necessary. In 2025, funded by the British Council, we collaborated with Msitu Wa Ndoto to broadcast live performances from Africa's oldest burial site, a 76,000-year-old cave in Kenya, connecting artists from the UK and Kenya to audiences worldwide. We are now looking to expand this work, broadcasting from unusual and culturally significant places across the globe.

In schools, our Stories for Schools platform brings the nation's finest storytellers into classrooms through filmed content aligned to the national curriculum. The Storyful Way, our mindfulness-integrated storytelling methodology, is validated by Sheffield Hallam University for its outcomes in emotional well-being and resilience. Judges for our annual Children's Story Competition have included Sir Michael Morpurgo, Joanne Harris MBE, and Anne Fine. Closer to home, Settle itself sits at the heart of everything we do: for 15 years we have preserved the stories of the Yorkshire Dales through oral history projects, heritage archives, and the world's first Listening Gallery, housed in a phone box, keeping local voices alive for future generations.

We have a strong and committed Board, and several trustees have stayed well beyond their original terms. That is a testament to the organisation. In line with good practice, the time has come to bring in fresh voices.

Our current Chair has served two distinguished terms, steering Settle Stories through the pandemic and into its strongest ever position. The organisation is well placed for Arts Council England's next NPO round and the opportunities ahead.

We are looking for an enthusiastic Chair and Trustees who share our values and our passion for the power of story. We are also keen to hear from individuals who would welcome supporting us in a specific area on an advisory basis.

What we are looking for

We are recruiting for Trustee roles and, for those who cannot commit to a Board seat, non-voting Advisor positions. 

Applications for both roles are particularly welcomed from women, those from BIPOC (Black, Indigenous and Person of Colour) backgrounds, and from those based in Yorkshire and the North. 

All Trustees must:

• Have an understanding and acceptance of the legal duties, responsibilities, and liabilities of trusteeship.

• Be confident to work digitally using Zoom/GMeet and shared docs.

• Have strong networks and the willingness to build and share them.

• Exercise good, independent judgment.

• Have the ability to think creatively.

• Have a willingness to speak their mind.

• Have the ability to work effectively as a member of a team.

• Adhere to Nolan’s seven principles of public life: selflessness, integrity, objectivity, 

accountability, openness, honesty, and leadership.

We are seeking Trustee candidates with one or more of the following:

• arts practice - people with working experience of the cultural sector from a practitioner and/or manager perspective;

• business skills - commercial experience in earned income growth, B2B sales, or scaling subscription or digital products.

• digital expertise – specifically including:

  • web design and user interfacing (UX/UI);

  • digital security and infrastructure;

  • digital marketing/performance marketing;

• HR and people development - strategic people leadership: organisational culture, equality and inclusion, workforce development.

• finance, legal, and governance experience - commercial finance, charity law or governance, with experience of mixed-income organisations.

Advisors should:

• Be able to demonstrate a high level of skill in one of the areas listed above, and be willing to support the Chief Executive and her team whenever advice or views on service delivery and development is needed. An understanding of Charity Commission requirements is also desirable.

Being an advisor is a flexible arrangement between the charity and the individual.  The length of the term will be agreed on an individual basis.

The Chair role

We are looking for a committed individual who has a passion for story and literacy.

• the skills and time to be able to lead a medium-sized Board effectively and efficiently within the legal and best practice guidance set out by the Charity Commission; 

• the skills and time to provide regular support (remotely and in person) to the CEO and staff team at Settle Stories; 

• An understanding of the issues facing small, ambitious charities, and specifically cultural/arts council-funded charities.

The Brigantia Learning Trust Governance Model is different to the way a governing body in a non-academy or traditional school undertakes governance.

Essentially, there are four elements to the governance of the Brigantia Learning Trust academies – local councils that are delivered via the Academy Advisory Councils (AAC), Trust governance, delivered via the Full Board of Trustees (Non-Executive Directors), the Trust Leadership Team (Executive Directors) and the Trust Members. 

The Board of Trustees has 4 sub-committees, concerned with Finance, Risk & Audit, HR, Education & Standards and Remuneration along with the four Academy Advisory Councils: Brigantia Hill Fort, Hinde House (2-16), Yewlands and Longley Park Sixth Form. As the trust continues to grow, and the Academy Advisory Councils become more experienced and confident, greater delegated powers will be identified and approved by the Board of Trustees.

Local Councils - The Academy Advisory Council

Each AAC consists of a group of people who could be parents, community nominees, academy staff. They will meet with the academy (Executive) Principal, Associate Principal and other senior leaders where appropriate. In attendance at these meetings will be Link Trustees and members of the Trust Executive Team may be in attendance. This is to ensure that the voice of the local stake holders is heard first-hand by the Board of Trustees.

The Brigantia Learning Trust Board has established six key roles for Academy Advisory Councils: 

• To advise/act as a critical friend to the (Executive) Principal of the academy

• To advise the Trustees about local issues they need to consider that affect the academy

• To support the Safeguarding Trustee with localised academy information

• Represent the interest of the academy community in the running of the academy

• Represent the academy in its community

• Provide support to the (Executive) Principal in undertaking appropriate day to day procedures that are essential to the life of the academy

The six roles translate specifically into the following tasks that the AAC undertakes:  

• To act as a key link between the academy, parents and local community

• To support the work of the academy in the community

• To help on the ground with the implementation of certain academy policies

• To offer challenging but positive and proactive support to the (Executive) Principal

• To regularly discuss the academy’s performance in relation to the KPIs (Key

• Performance Indicators)

The difference between Brigantia Learning Trust Governance and a traditional Governing Body

By comparison to a traditional school Governing Body:

• The AAC’s role is not to “manage” the Academy as such.  This is done through the Trust Leadership Team and the Board of Trustees.  Therefore, the AAC is not required to take decisions on staff or financial matters affecting the Academy.  As an Academy Advisor you should have an understanding of strategic issues that impact on the Academy, and be updated on them regularly by the Principal, but you are not required to have direct responsibility for them.
• As the Trust Leadership Team and Board of Trustees takes responsibility for educational standards, legal compliance and financial viability, the AAC then has the time to investigate the impact of policy on the ground, to see how they are working, and explore how the Brigantia Learning Trust ethos is being understood and expressed in the way the Academy operates. As an Academy Advisor, your view as a parent or as part of the community is vital in this discussion.

3. HOW THE AAC OPERATES 

Expectations

Brigantia Learning Trust understands that the role of an Academy Advisor is voluntary, however, in order for the Academy Advisory Council to function efficiently and effectively, there are certain expectations of Academy Advisors in order to achieve this.

i) Meetings

Meetings of the AAC take place 3 times over the academic year. The meeting is prepared by the Principal and the Chair of the AAC, and the process is supported by the clerk to the AAC. You will receive a link to the agenda and papers in advance of the meeting from the clerk electronically.

Meetings are usually held after school or at other times as agreed locally by all Academy Advisors.

ii) Contribution at meetings and outside of meetings

Academy Advisors are expected to come to meetings prepared; having read and familiarised themselves with the agenda and accompanying papers as well as being prepared to ask relevant questions (Please see section 3.2 for further detail and examples).

iii) Business Interest and code of conduct

Academy Advisors are required to declare any business or other interests in any item being discussed at the AAC meeting. The Academy Advisers are asked to abide by the AAC Code of Conduct. The AAC clerk will provide the appropriate forms for AAC members to sign.

iv) AAC Responsibilities

Academy Advisors should make every effort to visit the Academy during the Academy day; all visits must be planned and focused on areas as agreed by the full Academy Advisory Council. Visits inform the work of the AAC and provide valuable information for support and challenge to the Academy’s Leadership Team. AAC members are asked to report on their visit using the appropriate form. This report will be presented at the AAC meetings, and a central record of all visits will be held by the Clerk to the Board of Trustees.

v) Skills Audit

All Academy Advisors are expected to complete a skills audit at the beginning of every academic year, this assists the Trust Executive and Trustees to identify gaps in skills and arrange appropriate training.

vi) Safeguarding

All Academy Advisors are required to have an up-to-date enhanced DBS check, as well as undertake annual safeguarding training as required, this will be delivered at the first AAC meeting of the academic year.

ABOUT CHILDREN WITH VOICES

Children With Voices is a grassroots children's charity with over 25 years of experience supporting children and families across London. Based at Fawcett Estate Community Hall in Clapton, Hackney, we run a Community Food Hub, alternative education, SEN support, and community programmes including Jumping Beans. We have supported over 100,000 families and are recognised nationally for our work.

ABOUT THIS ROLE

As we grow, we need an experienced Operations Manager to help us run well behind the scenes — so everything on the frontline can keep delivering. This is a meaningful voluntary leadership role for someone with professional experience in operations, HR, or management who wants their skills to count for something real.

You will work closely with the CEO and senior team to ensure the organisation runs efficiently, compliantly, and in line with our values.

KEY RESPONSIBILITIES

Operational Oversight

• Lead and coordinate day-to-day operations to ensure efficiency and alignment with organisational goals

• Support departments to stay aligned, compliant, and focused on delivery

• Identify opportunities to streamline processes, maximise resources, and improve impact

HR Oversight

• Oversee HR policies, compliance, and staff wellbeing in line with UK employment law and safeguarding requirements

• Support recruitment and onboarding — fair, inclusive, and safeguarding-compliant

• Provide HR guidance to managers and staff; escalate to external expertise when needed

• Maintain oversight of volunteer engagement and HR record keeping

Finance Oversight

• Supervise the Finance Coordinator (10 hrs/week) and provide accountability for financial administration

• Monitor budgets, financial reports, and expenditure in line with charity governance standards

• Ensure accurate, timely reporting to the CEO and Trustees

• Liaise with accountants, auditors, and external advisors as required

Leadership & Governance

• Work alongside the CEO, Trustees, and senior team to align operations with organisational strategy

• Provide assurance of compliance with safeguarding, data protection, charity law, and employment legislation

• Model organisational values of safeguarding, equity, inclusion, and community impact

WHO WE'RE LOOKING FOR

• Experience in operations, management, or a related professional field

• Working knowledge of HR processes and UK employment law

• Financially literate — comfortable with budgets, reports, and financial summaries

• Familiar with charity governance, safeguarding, and compliance requirements

• Confident, values-led, and able to hold accountability with care

• Highly organised, reliable, and able to manage competing priorities

• Committed to equity, inclusion, and community impact

This is a voluntary senior leadership role — unpaid, but with real scope and real responsibility. We are looking for someone who brings professional-level experience and wants to use it in the service of children and families in Hackney.

 Welcome to the NHS Retirement Fellowship

Thank you for your interest in becoming the new chair of the NHS Retirement Fellowship. We are halfway through a five-year plan which is transforming the way we operate, how we engage with the NHS and other key stakeholders, and how we support our members currently and in the future. We have already come a long way from where we started and we are now beginning an ambitious plan of doubling our membership and raising awareness so we can continue with our mission of supporting retired and retiring NHS, health and social care staff. We are seeking a dynamic and professional chair with significant senior leadership experience in the NHS (or the broader health and social care sector) and/or extensive experience of governing a charity to work with us to deliver our vision.

Our Board is made up of a variety of professionals from across the NHS and beyond, a number of whom are members of the Fellowship. We work closely with our dynamic senior leadership team, branch officers and volunteers and have fostered an excellent working relationship for the benefit of our members.

The Fellowship has a small executive team of seven part time staff who all work remotely from home.

The potential for the NHS Retirement Fellowship is immense, and I very much look forward to welcoming you and working with you on this exciting journey.

Julia Hickey

Acting Chair

NHS Retirement Fellowship.

About the NHS Retirement Fellowship

“One of things that makes the NHS a special place to work is the sense of togetherness, belonging and family. So, when colleagues come to retirement, the Fellowship is a wonderful way of maintaining these things and allowing colleagues to continue their connection with the service. I think more can be done to help retired colleagues share experiences, perspectives and support and the Fellowship is ideally placed to do this.” Sir Jim Mackey, Chief Executive, NHS England

Our motto is fun, friendship and fellowship and it sits at the heart of everything we do.

The NHS Retirement Fellowship began in 1978 when retiring nurse Irene James recognised that for significant numbers of retiring NHS staff, their colleagues and friends had also become their family and that those pivotal connections could be lost. Our role has changed during that near 50 years as the NHS has changed and more latterly with the seismic transformation into a digital world. We now have almost 100 branches from the Highlands of Scotland to the north Devon coast and from Swansea in west Wales across to Norwich in East Anglia. About a third of our members are now national members, often choosing to engage on a more remote, digitally based basis. All our members have access to a portfolio of benefits which we offer, including our flagship travel insurance policy, and we are actively pursuing a partnership which would bring a huge range of benefits and discounts to our members. We also have a special fund to support members at a time of need.

Our branches run semi independently from our main charity with their own committees and bank accounts. Volunteers arrange a variety of activities for their members at local and regional level. National members, who choose not to join a specific branch, can join in with local activities and also have access to an increasing number of online based activities. We also hold an annual conference and AGM where the Board, staff and our members can all come together.

We are increasingly working with the NHS and other stakeholders in partnership to see how we can support employers and retain connections, experience and expertise at local level. We’re helping foundation trusts with governors, hospitals with volunteers and NHS charities with supporters. We’re looking to grow so that we are the voice of the retired NHS and wider health service community and see how our members can offer mentoring, support and guidance to the younger generations of NHS staff. 

Our charity is looking to become a charitable incorporated organisation (CIO) over the next year.

Our values and mission are unchanged from when Irene James recognised the need to continue to support NHS staff when they retired to enable them to retain links, mutual support and understanding and friendships built over the years in their shared working lives. The NHSRF supports people in retirement to maintain friendships and make new ones, from the NHS, health and social care sectors from a diverse background irrespective of race, religion, ethnicity, sexual orientation and to support each other through friendship.

Role description and time commitment

Our Chair will lead the Board in developing and delivering our strategy, working closely with, and providing line management and support to, our chief executive. They will also support our chief operating officer in preparation for Board meetings and our head of communications in the planning of our conference and other duties. Our Chair will also be a key representative of the Fellowship in meeting and liaising with key stakeholders.

Our Board meets remotely three times a year and once a year in person. We also have two strategy days a year and our AGM and conference which takes place over a weekend in October. There is also a standing invitation to our Members Council meetings, which are three times a year remotely and once a year in person.

Timeframes

The closing date for applications is noon on Monday 1 June. Shortlisting will take place in the following week with interviews to take place in London on Thursday 2 July.

Term of office

We are looking to appoint for a three-year period initially. This will take us through 2028 when the NHS will mark its 80th anniversary and the NHS Retirement Fellowship will celebrate its 50th birthday.

Our chair role is unpaid, but we will reimburse you for reasonable travel expenses.

We’re Searching for a Brilliant Organiser & Governance Champion — Could It Be You?

Unlock YOUR Potential is a brand‑new East London charity with a bold mission: to open doors for adults who need support, confidence, and real opportunities to move forward in their careers and lives. Through employability skills, mentoring, coaching, and community‑driven programmes, we’re here to help people step into their future with pride and possibility.

But every impactful charity needs someone who keeps everything running smoothly behind the scenes — someone who brings order, clarity, and good governance to the heart of the organisation.

And that’s where you come in.

We’re looking for a volunteer Charity Administrator & Board Secretary to support our operations and ensure strong governance from day one.

Just a few hours a week — but with the power to shape the professionalism, structure, and effectiveness of our charity.

What this role is all about

You’ll help us:

• Manage the day‑to‑day admin that keeps the charity running smoothly

• Support the Board of Trustees with agendas, minutes, and governance tasks

• Maintain accurate records, policies, and compliance documents

• Coordinate meetings and ensure we follow good practice

• Help set up simple, effective administrative systems

• Act as the non‑trustee Board Secretary, ensuring clarity and accountability

• Support the founders as we move from set‑up to launch and beyond

Your work will help us stay organised, compliant, and ready to deliver life‑changing support across East London.

Who we hope to find

Someone who:

• Loves organisation, structure, and keeping things on track

• Enjoys admin and takes pride in accuracy and clarity

• Understands (or is keen to learn about) charity governance and good practice

• Wants to give back in a way that strengthens a whole organisation

• Can offer a few hours a week to help build our foundation

• Feels energised by supporting a mission that changes lives

Why your contribution matters

• You won’t just be doing admin — you’ll be shaping the backbone of our charity.
• You’ll help us operate professionally, transparently, and confidently.
• You’ll ensure our Board is supported, our records are accurate, and our governance is strong.
• And you’ll play a vital role in helping us launch a charity that East London can trust and rely on.

Your organisation becomes the engine that powers our mission.

If you’re passionate about organisation, community, and making a real difference in East London and beyond, this is your moment.

Join us. Help build the structure that unlocks someone’s future.

VICE CHAIR / CO‑CHAIR OF THE BOARD OF TRUSTEES (VOLUNTEER ROLE)

SUNSHINE Charity – Because No One Should Live in Lockdown Forever

Do you remember lockdown?

1. The silence.
2. The uncertainty.
3. The ache of missing people.
4. The feeling of being cut off from the world.

Now imagine living like that every single day — not because of a pandemic, but because loneliness has quietly become someone’s whole life.

At SUNSHINE, we refuse to let that be anyone’s reality. Not in London. Not in our communities. Not while we’re here.

We’re here to bring back joy, connection and human warmth — and we need a compassionate, steady, visionary leader to help guide us at the highest level.

Who We Are

SUNSHINE is a brand‑new, grassroots, 100% volunteer‑powered charity on a mission to brighten the lives of people experiencing loneliness and social isolation. We’re small, passionate, and building something hopeful from the ground up. We’re awaiting our charity number — but our mission is already alive, growing and ready to shine.

Now we need someone who can help steer us with wisdom, integrity and heart.

Your Role: Vice Chair / Co‑Chair of the Board

This is a rare opportunity to help shape the governance, direction and future of a charity from its earliest days.

As Vice Chair / Co‑Chair, you will be the right hand to our Chair and a key partner to our Founder & CEO. You will help ensure SUNSHINE is well‑governed, well‑led and always guided by compassion, purpose and good practice.

You will:

• Support and deputise for the Chair, helping lead the Board with clarity and confidence

• Provide strategic oversight, ensuring SUNSHINE grows safely, ethically and sustainably

• Champion good governance, safeguarding the charity’s mission, values and beneficiaries

• Support the CEO, offering guidance, challenge and encouragement as we build our foundations

• Help shape long‑term strategy, ensuring our services, culture and impact stay true to our purpose

• Be a visible leader, representing SUNSHINE with warmth, professionalism and heart

• Foster a positive, inclusive Board culture, where collaboration and kindness are central

Your leadership will help ensure SUNSHINE becomes a trusted, respected and impactful charity that people feel safe turning to.

Who You Are

• You’re someone who leads with both head and heart.
• You understand governance, responsibility and accountability — but you also understand people, community and compassion.
• Maybe you’ve been a trustee before.
• Maybe you’ve chaired meetings, led teams or guided organisations through growth.
• Maybe you’ve worked in charity, public service, community leadership or strategic roles.

What matters most is your integrity, your steadiness, your belief in our mission — and your desire to help build something meaningful from the ground up.

Why Join Us Now?

Because this is the moment everything begins.

You won’t just be joining a Board — you’ll be helping to shape it. Your leadership will influence our culture. Your decisions will guide our future. Your presence will help us bring sunshine into lives that have been dark for far too long.

If you want to be part of something hopeful, human and life‑changing, this is your moment.

How to Apply

Send us your CV and a short statement about why this role speaks to you.

We welcome people from all backgrounds, experiences and walks of life.

Let’s build a charity full of sunshine — together.

ABOUT CHILDREN WITH VOICES

Children With Voices is a grassroots children's charity with over 25 years of experience supporting children and families across London. Based at Fawcett Estate Community Hall in Clapton, Hackney, we run a Community Food Hub, alternative education, SEN support, and community programmes including Jumping Beans. We have supported over 100,000 families and are recognised nationally for our work.

ABOUT THIS ROLE

Behind every programme we run and every family we support, there is careful administration keeping everything in order. We are looking for a Volunteer Admin Coordinator to be that backbone — someone who takes ownership of the detail, keeps our systems running, and makes sure the rest of the team can focus on delivery.

This is an ideal role for someone who is highly organised, discreet, and takes real pride in getting things right.

KEY RESPONSIBILITIES

Day-to-Day Administration

• Manage correspondence, scheduling, and general administrative tasks across the organisation

• Maintain accurate records, databases, and filing systems in line with GDPR and data protection requirements

• Support the preparation of reports, meeting notes, and key organisational documents

Operational Support

• Support the Operations Manager with administrative aspects of HR, finance, and governance

• Help coordinate onboarding for volunteers and new team members

• Track outputs, attendance, and impact data for monitoring and evaluation

Communications & Coordination

• Act as the first point of contact for internal queries — directing people quickly and clearly

• Maintain shared systems and tools so information is easy to find and act on

• Support communication between teams, leadership, and external partners

Governance & Compliance Support

• Help prepare materials for Trustee and leadership meetings

• Support safeguarding admin — DBS checks, consent forms, and record keeping

• Flag gaps in processes and help develop simple, workable solutions

WHO WE'RE LOOKING FOR

• Highly organised with strong attention to detail

• Reliable, discreet, and trustworthy — able to handle sensitive information with care

• Strong written and verbal communication skills

• Confident using digital tools and office systems (Microsoft Office, Google Workspace)

• Able to manage their own time and follow tasks through to completion

• A team player who also takes initiative when needed

• Committed to the values and mission of Children With Voices

This is a voluntary role with real responsibility. We need someone reliable and thorough who takes pride in the detail. You will be supporting a team that serves some of Hackney's most vulnerable children and families — and that matters enormously to us

Become a Fundraising Volunteer!

Cats Protection is the UK’s leading feline welfare charity, and our vision is a world where every cat is treated with kindness and an understanding of its needs. 

Cats are at the centre of everything we do, and our objectives are homing, neutering and educating people about cats and their care.

We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, employees and supporters.

A bit about this role... 

Please note - Due to the nature of fundraising roles, our volunteers must be over the age of 18. 

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you! 

What can I expect to be doing? 

As a flexible role, you have the choice to be involved in the following: 

• Face-to-face fundraising – organising or helping with our fundraising events, attending supermarket collections or local markets. 

• Distributing collection tins – popping collection tins into local shops and pubs and collecting them when they’re full. 

• Bringing new ideas! - We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life. 

• Engaging with your local branches and Fundraising Hub and feeling like an integral part of the team! 

What are the benefits to you and the cats? 

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser.  You’ll also have the chance to meet new people and be part of a dedicated team of volunteers.
Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them. 

We're looking for someone with: 

• Sympathy to cats and our values 

• Happy to be part of a team of dedicated volunteers and employees. 

• Flexible and adaptable to different events/activities 

• Open to new ideas and ways of fundraising 

How much time is expected of me? 

Our Fundraising Volunteer roles are very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule!

Support, guidance and keeping you safe 

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us. 

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Thank you for your support and sharing in this commitment and for everything you will do during your time with Cats Protection! 

Cats Protection is the UK’s leading feline welfare charity, and our vision is a world where every cat is treated with kindness and an understanding of its needs.

Cats are at the centre of everything we do, and our objectives are homing, neutering and educating people about cats and their care.

We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, employees and supporters.

A bit about this role...

Every penny counts when it comes to improving the lives of the thousands of cats and kittens across the UK that need our help each year. Our Collection Box Volunteers help us raise vital funds by collecting and distributing collection boxes in their local area. Making a difference can mean as little as raising 20p, which is enough to feed one cat in our care for a day, to £150 which is the average cost of a cat in our care.

What can I expect to be doing?

As a flexible role, you have the choice to be involved in the following:

• Researching local shops, pubs and businesses to place Collection Boxes
• Delivering Collection Boxes to locations
• Recording donations and thanking local businesses and supporters
• Collecting and replacing Collection boxes when they're full
• Sharing your passion for cat welfare and promoting the work of Cats Protection

What are the benefits to you and the cats?

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser. You’ll also have the chance to meet new people and be part of a dedicated team of Volunteers.
Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

• Sympathy to cats and our values
• Good communication skills
• Confidence in speaking to members of the public
• Confidence in handling money

How much time is expected of me?

Our Collection Tin Volunteer role is very flexible and can be completed at your own pace, independently with our dedicated support.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Thank you for your support and sharing in this commitment and for everything you will do during your time with Cats Protection!

Customer Service / Reception Volunteer

We’re looking for a friendly volunteer to be the first point of contact for clients visiting our Guildford office on Wednesdays and to start as soon as possible

What will you do?

Provide a customer facing reception service to clients who drop in to see us in our Guildford office, including:

• Ensuring relevant forms are completed
• Assigning clients to Advisers for more detailed support
• Booking appointments
• Monitoring the flow of clients in the drop-in
• Assist clients with form filling
• Complete day sheets
• Scan and upload documents to case recording system
• Write up notes on case recording system
• When the the drop-in service is at full capacity, ensuring that you understand the client’s issue and support them by providing information, signposting them to another, more appropriate organisation or another CASWS drop-in

Provide administrative support, including:

• Monitoring emails
• Answering client enquiries by email and phone
• Sending out appointment information

What’s in it for you?

• We will provide full training for your role
• You will gain and build on valuable skills and experience, such as communication, IT skills and working in a team
• You will increase your employability
• You will contribute to the smooth running of the advice service which makes a real difference in people’s lives

And we’ll reimburse you too.

What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:

• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• be calm under pressure
• be able to demonstrate resilience with challenging clients
• have good IT skills
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role.

We ask all our volunteers to commit to volunteering one day a week for at least a year.

How much time do you need to give?

We are looking for someone to cover reception duties on Wednesdays in our Millmead, Guildford office between 9am and 4pm.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you would like to discuss any aspect of the role description and how we can best support you, please contact us.

Interested?

Please click on "How to apply"

Please note, we do not accept CVs and Cover letters as application for this volunteer role. 

Next stages – Taster session

Once you’ve submitted your application, if shortlisted, you’ll be invited to an online taster session, which will provide an overview of volunteering for CASWS and the role itself. We plan to hold this on a Monday or Tuesday in June.

If you know you are not available on a Monday or Tuesday, please indicate this in your application, as we may be able to accommodate and have the session on a Wednesday.