Internal communication volunteer volunteer roles

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton that supports, empowers, and advocates for women and children.

We aim to encourage women to become self-reliant by helping them identify their needs, make informed choices, and create their own solutions. Our services include a baby bank, a charity shop, and a range of community support initiatives for women facing crises or challenging circumstances.

Our Wolverhampton Baby Bank is a flagship project supporting families with children aged 0–3 by providing essential items and connecting them to vital community services.

About the Role

We are looking for a dedicated and organised Volunteer Office Manager (Onsite Volunteer) to oversee day-to-day administrative operations and act as the first point of contact for clients, visitors, and enquiries.

This is a key role within the organisation, ensuring smooth communication, efficient processes, and a high standard of compassionate service delivery to the community.

Key Responsibilities

• Serve as the first point of contact for all incoming phone inquiries and visitors.

• Respond to client inquiries professionally and compassionately.

• Conduct initial intake screening and gather essential client information.

• Schedule appointments and manage staff calendars.

• Maintain accurate records of calls, referrals, and appointments.

• Manage email correspondence and administrative communications.

• Prepare, organize, and securely maintain client documentation.

• Maintain digital and physical filing systems in compliance with data protection policies.

• Support day-to-day office operations and ensure smooth administrative workflow.

• Track action items from meetings and follow up with relevant staff.

• Assist in preparing reports, summaries, and operational documentation.

• Coordinate communication between staff, volunteers, and external partners.

• Monitor office supplies and maintain administrative resources.

• Ensure compliance with safeguarding, confidentiality, and organizational policies.

• Escalate urgent, complex, or sensitive cases to appropriate personnel.

What We’re Looking For

• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• Confident handling phone and client-facing interactions
• Compassionate, professional, and client-focused approach
• Ability to work independently and take initiative
• Good knowledge of Microsoft Office (Word, Excel, Outlook)
• Understanding of confidentiality and data protection practices

Experience & Qualifications

• Previous experience in office administration, customer service, or similar roles preferred.
• Experience in nonprofit, community, or healthcare settings is an advantage
• Degree in Business Administration, Management, or related field (preferred but not essential).

Why Volunteer With Us?

• Gain hands-on experience in office management and operations
• Develop leadership, communication, and coordination skills
• Work in a supportive, purpose-driven environment
• Make a meaningful impact in the lives of women and families
• Build valuable experience for your CV

Apply Now

If you’re organised, compassionate, and looking to make a real difference while building your professional experience, we’d love to hear from you.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

 Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

VOLUNTEER WITH SUNSHINE

Join Our Volunteering Team

Help Us Build a Joyful, Connected, People‑Powered Volunteer Community

SUNSHINE Charity is a vibrant, 100% volunteer‑powered start-up movement dedicated to bringing SUNSHINE into people’s lives by helping smash loneliness and social isolation. We create welcoming opportunities for people to connect, participate, learn, volunteer, make friends and feel like they belong.

• We’re joyful.
• We’re human.
• We’re community-powered.
• And now, we’re building a passionate, driven, bubbly Volunteering Team to help us create an unforgettable volunteer experience across London.

If you love people, positivity and building community — this is your moment.

Why Join the Volunteering Team?

Volunteers are the heartbeat of SUNSHINE. Your team will help us:

• Recruit amazing volunteers.

• Welcome them warmly.

• Onboard them with care.

• Train them with confidence.

• Support them with kindness.

• Celebrate them with joy.

• Build a volunteer community that feels like family.

This is your chance to help shape a volunteer programme that feels uplifting, inclusive and full of SUNSHINE.

Roles Available

1. Volunteering Lead / Head of Volunteering

Be the architect of our volunteer experience. You’ll design the volunteer journey, build team spirit, support volunteers, and help SUNSHINE become the go‑to place to volunteer in London.

Perfect for someone who loves people, culture, community and leadership.

2. Volunteer Recruiter / Volunteer Recruitment Coordinator

You’re the friendly face who brings new volunteers into the movement. You’ll source, recruit and welcome volunteers who share our positivity, energy and passion for human connection.

If you’re bubbly, warm and love meeting new people — this role shines.

3. Learning & Development Coordinator

Help volunteers grow, thrive and feel confident. You’ll design and deliver training, create learning resources, and support volunteers to feel ready, capable and valued.

Ideal for someone who loves teaching, coaching or developing others.

4. Volunteer Programme Assistant

The organisational superstar. You’ll support admin, coordination, communication and behind‑the‑scenes tasks that keep our volunteer programme running smoothly.

Perfect for someone who loves structure, organisation and helping teams shine.

Who We’re Looking For

You’ll thrive in this team if you are:

• Passionate about people and community.

• Bubbly, warm, positive and full of energy.

• Organised, proactive and supportive.

• Excited to help volunteers feel valued and appreciated.

• Driven to build a joyful, inclusive volunteer community.

• Inspired by SUNSHINE’s mission of positivity, human connection, community and belonging.

Experience is welcome — but heart matters most.

Time Commitment & Availability

These roles are operational volunteer roles, not trustee positions.

We keep things flexible and human.

• A few hours per week, fully flexible.

• Must be available at least 2 evenings per month (for recruitment events, inductions, training sessions and volunteer engagement activities).

• Must be available at least one weekend daytime per quarter (for recruitment events, inductions, training sessions and volunteer engagement activities).

We’ll work around your life, your schedule and your energy — but we do need a reliable, committed team who can show up when it matters.

What You’ll Gain

• A chance to shape a volunteer programme from the ground up.

• A joyful, supportive team culture.

• Real impact on people experiencing loneliness.

• New friendships, new skills and new confidence.

• The satisfaction of helping people feel connected and valued.

• The joy of bringing SUNSHINE into people’s lives.

Ready to Help Us Build a Volunteer Family?

If you’re passionate, people-loving and ready to help create a volunteer community full of positivity, human connection, community and belonging — we’d love to hear from you.

Join the SUNSHINE movement.

Help us bring connection, community and belonging to London.

COME SHINE WITH US.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Fixtures Coordinator

You are the key liaison between clubs, match officials, and venues for south London football club.

Wanderers FC are seeking a volunteer to help coordinate our fixtures throughout the season (September - May).

This role entails;
- Being the main point of contact for match details for the club
- AWAY GAMES; Proactively seeking information from the opposition team(s), Sharing the kick-off time and venue location with Wanderers players & coaches.
- HOME GAMES; Liaising with our home venue in Dulwich to reserve a pitch, Contacting the league appointed match official(s), Contacting the opposition team(s), Sharing information with stakeholders.

This role can be performed remotely but candidates closer to the club's home venue are preferred (Dulwich, Lambeth, South London)

The benefits to you are;
- Perform a vital role for a community sports club
- Create a personal network of contacts in grassroots football
- Support an existing team of volunteers, coaches, and players
- Access discounted additional training opportunities in professional and amateur sport
- Receive your choice of branded club wear

The time required per week is around an hour combined, made up of emails or phone calls.
In addition, the role is required to participate in Club Committee meetings, which take place 4-5 times per year and are roughly 1-2 hours per meeting.

Volunteer Branch Organiser

Across the UK, our local branches help disabled people live the lives they choose. Every year, our skilled volunteers respond to thousands of requests, designing and creating bespoke equipment free of charge.

As a Branch Organiser, you’ll play a key role in helping to make sure your local branch runs smoothly and effectively. You’ll recruit, welcome, and support volunteers, ensuring the team’s work meets the needs of disabled people in your area. You’ll bring motivation, leadership, and strong communication and organisational skills to the heart of your branch.

What the role involves

This is a varied role where local needs shape what you’ll be working on, but it often includes:

• Coordinating the activities of our local branch to undertake and meet the needs of referrals in your area
• Organising and chairing the branch meetings
• Leading the branch’s shared responsibility for planning and completing referrals
• Coordinating the recruitment, induction, and ongoing support of new local branch volunteers
• Approving income and expenditure with the other branch bank account signatories and ensuring, with the Treasurer that our financial requirements and policies relating to branches are followed
• Ensuring the branch’s activities comply with policies to keep people safe
• Acting as a key point of contact, maintaining regular communication between volunteers and staff.

What you’ll need for this role

Essential
• A love of being organised.
• Confidence in leading meetings.
• Ability to use Microsoft Office, the internet, and email.
• The ability to understand and follow internal and external policies and procedures.
• A commitment to keeping personal information safe.
• Willingness to follow REMAP’s policies, procedures, and values.
• Occasional availability to attend local events to promote the charity’s work.

Desirable

• Confidence communicating with a wide range of people.
• Ability to delegate tasks and motivate others.
• Enthusiasm for raising awareness of the charity locally.
• A willingness to develop new skills and experience. You’ll also be asked to complete our induction checklist.

Why volunteer with us?

When you volunteer with us, you become part of a supportive community of people who are passionate about improving the lives of others. We are a volunteer-led organisation, and we couldn’t do what we do without your skills, commitment, and generosity of spirit.

Please note: We reimburse all reasonable out-of-pocket expenses.

Branch Coordinator 
Across the UK, our 65 local branches help disabled people live more independently. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

As our local Branch Coordinator, you’ll take the lead in making sure your local branch works as effectively as possible. You’ll recruit, induct, and support other branch volunteers to make sure your branch’s activities meet the needs of your local disabled community.

You’ll bring your leadership, management, communication, organisation, and motivation skills to this role.
Most importantly, you’ll help disabled people to live more independent lives.

What the role involves
This role may vary depending on local needs but is likely to include:
• Coordinating the activities of our local branch to undertake and meet the needs of referrals in your area
• Coordinating and chairing the branch meetings
• Leading the branch’s shared responsibility for planning and completing referrals
• Coordinating the recruitment, induction, and ongoing support of new local branch volunteers
• Approving income and expenditure with the other branch bank account signatories and ensuring with the Treasurer that our financial requirements and policies relating to branches are followed
• Ensuring the branch’s activities comply with policies to keep people safe
• Regularly communicate and act as a key contact between staff and volunteers

What you need for this role 

Essential
• Confident in leading and chairing a meeting
• Confident using Microsoft Office, the internet and email
• Willingness to attend local events to promote the charity’s work
• Ability to understand and follow external and internal policies and procedures

Desirable
• Self-aware of own management style and ability to lead a team, taking a supporting and coaching approach with other volunteers
• Able to communicate to different audiences, including decision-makers and volunteers
• Able to delegate and motivate the activities of others
• Enthusiastic about raising awareness of the charity’s work in the local area
• Willingness to develop skills and experience

To volunteer in this role, you will need to:
• Complete references 
• Complete induction including online and virtual training- as directed by central staff
• Undertake a PVG check if it is necessary for the role 

Additional information about our Volunteering programme:
When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. To undertake this specific role, you do not need to be an engineer/skilled craftsperson.

Job Description:

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions.

We offer short term home visits, counselling sessions, baby bank, practical & emotional One to One support, Domestic violence groups, Awareness raising workshops and drop in or chat groups to help women facing crises or challenging situations.

Purpose
The effective provision of a welcoming client administration service for WFRC.

Main Duties & Responsibilities

1. Reception

To welcome clients and other visitors in person or on the telephone.

To answer the telephone and pass on messages to other WFRC staff and volunteers as well as signpost to other organisations where appropriate.

2. To assist the Office Manager to make reservations for and be the first point of contact for WFRC’s Chat group, events & other activities. To keep a record of all interested clients and send out relevant literature.

3. To assist with the purchasing and control of domestic matters, stationery, kitchen supplies and office equipment as requested by the Office Manager.

4. To assist in general recruitment activities such as writing, placing and updating adverts and undertake administrative duties to support WFRC Services.

5. To take the post to the central post office at the end of each day.

We welcome applicants on Placement, Work experience and Apprenticeships.

Work Location: In person

VOLUNTEER ADMINISTRATOR / COORDINATOR

Across the UK, our 65 local branches help disabled people live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

As an Administrator/ Coordinator you’ll support your Chair or Coordinator in making sure your local branch works as effectively as possible.

You’ll bring your leadership, communication, organisation, and motivational skills to this role.

What the role involves

This is a varied role where local need shapes what you’ll be working on, but it can include:

• Supporting the Chair/Coordinator in organising branch activities, from setting up branch meetings to planning and completing referrals

• Helping the Chair/Coordinator oversee the recruitment, induction, and ongoing support of new volunteers

• Deputising for the Chair/Coordinator when necessary

• Acting as a key contact between staff and volunteers

 What you’ll need for this role

Essential

• Confident in leading and chairing a meeting when required

• Confident using Microsoft Office, the internet and email

• Willingness to attend local events to promote the charity’s work

• Ability to understand and follow external and internal policies and procedures

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures – and a commitment to our values

Desirable

• Confident in communicating with different audiences, including decision-makers and volunteers

• Able to delegate and motivate the activities of others

• Enthusiastic about raising awareness of the charity’s work in the local area

• Willingness to develop skills and experience

You’ll also need to complete the induction checklist and reference check, and you may need a DBS check if you also have another client facing role.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

Branch Coordinator 
Across the UK, our 65 local branches help disabled people live more independently. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

As our local Branch Coordinator, you’ll take the lead in making sure your local branch works as effectively as possible. You’ll recruit, induct, and support other branch volunteers to make sure your branch’s activities meet the needs of your local disabled community.

You’ll bring your leadership, management, communication, organisation, and motivation skills to this role.
Most importantly, you’ll help disabled people to live more independent lives.

What the role involves
This role may vary depending on local needs but is likely to include:
• Coordinating the activities of our local branch to undertake and meet the needs of referrals in your area
• Coordinating and chairing the branch meetings
• Leading the branch’s shared responsibility for planning and completing referrals
• Coordinating the recruitment, induction, and ongoing support of new local branch volunteers
• Approving income and expenditure with the other branch bank account signatories and ensuring with the Treasurer that our financial requirements and policies relating to branches are followed
• Ensuring the branch’s activities comply with policies to keep people safe
• Regularly communicate and act as a key contact between staff and volunteers

What you need for this role 

Essential
• Confident in leading and chairing a meeting
• Confident using Microsoft Office, the internet and email
• Willingness to attend local events to promote the charity’s work
• Ability to understand and follow external and internal policies and procedures

Desirable
• Self-aware of own management style and ability to lead a team, taking a supporting and coaching approach with other volunteers
• Able to communicate to different audiences, including decision-makers and volunteers
• Able to delegate and motivate the activities of others
• Enthusiastic about raising awareness of the charity’s work in the local area
• Willingness to develop skills and experience

To volunteer in this role, you will need to:
• Complete references 
• Complete induction including online and virtual training- as directed by central staff
• Undertake a DBS/PVG check if it is necessary for the role 

Additional information about our Volunteering programme:
When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. To undertake this specific role, you do not need to be an engineer/skilled craftsperson.

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons.

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace

Join us in leading positive change!

About the position

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Study design briefs and determine requirements.
• Schedule projects and define budget constraints.
• Conceptualize visuals based on requirements.
• Prepare rough drafts and present ideas.
• Develop illustrations, logos and other designs using software or by hand.
• Use the appropriate colours and layouts for each graphic.
• Work with copywriters and creative director to produce final design.
• Test graphics across various media.
• Amend designs after feedback.
• Ensure final graphics and layouts are visually appealing and on-brand.
• General tasks
• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential

• Proven graphic designing experience.
• A portfolio of illustrations or another graphics / CV
• Familiarity with design software and technologies (such as Photoshop, Illustrator, Adobe Suite)
• Flexibility and openness to work on a variety of tasks.
• Focused, organised and able to prioritise and execute tasks independently.
• To show professionalism at all levels and in all environments
• Strong team player
• A keen eye for aesthetics and details
• Excellent communication skills
• Degree in Design, Fine Arts or related field is a plus.

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

How will I be ending homelessness?

As a Health & Wellbeing Support Volunteer, you will use your professional skills and experience to support Crisis members in accessing healthcare and overcoming some of the barriers that people experiencing homelessness can face when engaging with health services.  

You will also play a key role in supporting the delivery of health and wellbeing services at Skylight. By helping to organise activities, workshops and health-related events, maintaining accurate records, and building positive relationships with local healthcare providers and partner organisations, you will contribute to improving members' access to healthcare and opportunities that support their overall wellbeing. 

The role is varied and rewarding, combining administration, research, communication and event coordination. You may support the team by contacting healthcare organisations, gathering information about local services, assisting with referrals, helping to organise and facilitate health and wellbeing events, and ensuring staff and members have the information and resources they need to achieve positive outcomes and move towards ending homelessness. 

What will I be doing?

Tasks might include: 

• Assisting with the administration and coordination of health and wellbeing activities and events.  
• Contacting healthcare organisations, community partners and service providers to gather information and support member access to services.  
• Helping to coordinate appointments, workshops, health promotion sessions and wellbeing events.  
• Maintaining accurate records and updating internal databases and spreadsheets.  
• Supporting the promotion of health and wellbeing activities to members.  
• Preparing resources, information packs and promotional materials.  
• Monitoring attendance and gathering feedback from activities and events.  
• Supporting the planning and delivery of Wellbeing days and community events.  
• Researching local healthcare services, wellbeing initiatives and community resources.  
• Providing general administrative support to the Health & Wellbeing Coordinator.  
• Building and maintaining positive relationships with healthcare providers and community organisations.  
• Supporting the Health & Wellbeing Coordinator to identify new health and wellbeing opportunities for members.

Who are we looking for? 

To be successful in this role we are looking for someone who: 

• Has good communication and interpersonal skills. 
• Is confident using email, telephone and Microsoft Office applications and willing to learn Canva. 
• Has good organisational skills and can manage a range of tasks. 
• Is able to build positive relationships with people from diverse backgrounds. 
• Is friendly, approachable and non-judgemental. 
• Is reliable and able to work independently as well as part of a team. 
• Has an interest in health and wellbeing and supporting people experiencing homelessness. 
• Is comfortable speaking with healthcare professionals and community organisations. 
• Pays attention to detail and can maintain accurate records. 
• Understands the importance of confidentiality and data protection. 
• Is passionate about supporting Crisis and our members to end homelessness. 
• We would love it if you had any of the following: 
• Experience working, volunteering or studying in health, social care, community services or a related field. 
• Experience supporting events, projects or administrative tasks. 
• Knowledge of local health and wellbeing services. 

Are you an experienced content professional looking to use your skills for a meaningful cause?

Burning Nights CRPS Support is seeking a passionate and creative Content Lead Volunteer to help shape and deliver engaging content that raises awareness of a rare chronic pain condition, Complex Regional Pain Syndrome (CRPS), supports those impacted and strengthens our charity’s voice across multiple platforms.

This is an exciting leadership opportunity to guide and inspire a team of volunteer content writers, oversee content planning and development, and play a key role in delivering our communications strategy. From website articles and member publications to awareness campaigns and digital content, your work will help ensure that people living with CRPS, their families, healthcare professionals and supporters have access to high-quality, accurate and engaging information.

As a national charity supporting thousands of people affected by CRPS across the UK, we are looking for someone who combines strategic thinking with a hands-on approach, has excellent communication skills, and is passionate about making a real difference.

By joining our friendly and ambitious team, you will gain valuable leadership experience, develop your communications and marketing expertise, expand your professional network, and directly contribute to improving the lives of people living with one of the most painful long-term conditions known to medicine.

Key Tasks and Objectives

• Lead a team of content writer volunteers.
• Lead and co-ordinate internal projects, activities and campaigns that help build awareness of our organisation and its aims.
• Building, leading and inspiring the content team, ensuring goals are agreed and communicated to support the achievement of our overall aims and projects.
• Ensuring all content is on-brand, consistent in style, quality, and tone of voice, and ideally optimised for search and user experience across channels, including our website, our members' magazine, and social media.
• Supporting the development of a communications strategy from the 3-year charity's strategy, focusing on the content section.
• The implementation of a functional content calendar
• Establishing workflow for requesting, creating, editing, publishing, and repurposing content
• Operate as the point of contact for content volunteers in the team.
• To also be an active part of the content team as a content writer.
• Identifying, initiating and leading on content projects which align to the strategy and realise our goals.
• Collaborate with the team
• To contribute to the Annual Report or other reporting documents.
• Protecting our charity brand identity, ensuring it is delivered consistently, both internally and externally.
• Promote the charity across all our channels and forms of communication.
• Ensure effective, regular communication to both internal and external audiences.
• Support the review of progress and effectiveness of the Communications Strategy on an annual basis.

What are we looking for?

About You

To be successful in this role you will:

• Have a real enthusiasm for excellence, innovation, continuous improvement and change.
• Be a team leader who is positive, hands-on and able to get the best out of a team.
• Have excellent interpersonal skills and are adept at building relationships with different stakeholders.
• Have the ability to think strategically but also enjoy being at an operational level to support your team and key stakeholders.
• Have a high level of attention to detail.
• Have the ability to prioritise, plan and organise projects and to manage expectations.

Experience and Skills

• The ability to communicate (verbal and non-verbal) to a wide variety of audiences including the public, various forms of media and on an individual basis.
• Experience in building and leading a team.
• Previous experience of working or volunteering for charities and/or volunteer organisations is desirable but not required.
• Creativity 
• Good IT skills.
• Ability to motivate and enthuse others.
• To be a part of a team.
• Previous experience in marketing, communications, or related fields.
• Strong leadership skills with the ability to motivate and inspire volunteers.
• Experience of using Canva or similar design packages.
• A strong network of PR and media contacts would be highly advantageous.

What's in it for you?

This is an exciting opportunity to use your communications and leadership skills to make a genuine difference to the lives of people affected by Complex Regional Pain Syndrome (CRPS), a debilitating and often misunderstood pain condition.

As our Content Lead Volunteer, you will play a key role in shaping how a national charity communicates with thousands of people across the UK. You will have the opportunity to lead and develop a team of talented volunteers, influence content strategy, and help raise awareness of a rare condition that urgently needs greater understanding and recognition.

In return, you will:

• Gain valuable leadership and management experience within the charity sector.
• Develop and enhance your content strategy, communications and marketing skills.
• Build experience of managing and motivating a remote volunteer team.
• Play a strategic role in shaping the voice and messaging of a growing national charity.
• Expand your professional network and collaborate with passionate volunteers, trustees and healthcare stakeholders.
• Receive ongoing support, training and development opportunities.
• Enjoy flexible, remote volunteering that can fit around your existing commitments.
• Experience the satisfaction of knowing your work is helping people living with CRPS and their families access support, information and hope.

Most importantly, you will ensure that no one affected by CRPS has to face their journey alone.

Help cats in the Inverness and Nairn areas!

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!

It is a flexible role, you have the choice to be involved in the following:

o face-to-face fundraising – organising or helping with fundraising events, attending supermarket collections and monitoring collection boxes.

o online fundraising – assisting with online appeals, increasing social media engagement to maximise funds raised.

o bringing new ideas! - We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.

o engaging with your local branch and Fundraising Hub and feeling like an integral part of the team.

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser.  You’ll also have the chance to meet new people and be part of a dedicated team of volunteers.

Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

o Sympathy to cats and our values

o Happy to be part of a team of dedicated volunteers and employees.

o Flexible and adaptable to different events/activities

o Open to new ideas and ways of fundraising

o Good communication and team player

Our Fundraising Volunteer roles are very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule!

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Thank you for your support and sharing in this commitment and for everything you will do during your time with Cats Protection!