Office administrator volunteer roles

Admin Volunteer

Hours: 2-5 hours per week, flexible

We are looking for a friendly, organised, and dependable volunteer to support our services in Basingstoke with administration activities for 2-3 hours a week, based in our Abingdon office. This is a wonderful opportunity for someone who enjoys administration, working with data, and supporting charities.

About Us 

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK.

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.

 What will I be helping with?

• General office administration and administrative support
• Supporting the wider team with ad hoc administrative tasks such as shredding, scanning and archiving documents
• Maintaining database records in line with data protection requirements
• Collecting & inputting data 
• Answering the phone and taking phone messages

Skills needed

· Friendly, professional & adaptable to take on all admin tasks

• To be comfortable using Microsoft Office software
• Comfortable working with databases and willing to learn new systems
• Great organisational skills and an eye for detail
• Reliable, trustworthy, and able to maintain confidentiality in line with data protection
•  

Benefits to the volunteer

· Being part of a friendly supportive and welcoming team

· Comprehensive training & ongoing support for volunteers

· This is a fantastic opportunity to give something positive back to society and have a direct impact on people’s lives. 

• The chance to develop new skills, build on your CV & gain confidence in a friendly work environment

· Volunteers can claim travel expenses

Volunteer Administrator

Location:  Hybrid at our Yew Tree House, 10 Church Street St Neots, Cambridgeshire PE19 2BU Office (1-2 occasions per month) 

Timing: Maximum of up to 15 hours per week

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers. 

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

We’re looking for a friendly and organised Volunteer Administrator to help keep things running smoothly at our service. You’ll be the first point of contact for visitors and calls. The role also includes supporting group activities, taking referrals, and helping with general admin tasks like printing and scanning. If you’re reliable, good with people, and happy to pitch in where needed, this is a great way to make a real difference while building useful skills.

Tasks may include:

• Welcome visitors, manage calls and messages, and handle post and deliveries.
• Keep reception area and resources (leaflets, displays) up to date.
• Assist admin team to call clients for appointments.
• Support group activities and training sessions with admin and materials.
• Take referrals and help promote the service.
• Assist with general admin tasks like printing, scanning, and creating resources.
• Gather feedback from service users and liaise with staff.

• Follow safeguarding, confidentiality, and health & safety policies.

Skills/qualities we would like you to bring to the role:

We welcome volunteers from all backgrounds and especially value lived experience. For this role, we are looking for someone who brings:

• Confident communicator, comfortable greeting visitors and speaking with people from diverse backgrounds.
• Organised and detail-oriented, able to manage multiple tasks and report progress.
• Strong IT skills for admin tasks and online training.
• Professional, reliable, and committed, with a caring and non-judgmental approach.
• Ability to remain calm and focused in a busy environment.
• Able to work as part of a team, on own initiative and to instruction.
• An understanding of Waythrough – information is available on our website.
• A genuine interest in being part of the mission and vision of Waythrough.
• Ability to maintain confidentiality, professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

Volunteer Receptionist / Administration Support

Organisation: Rotherham & Barnsley Mind
Location: Osborne House, Rotherham
(May be required to work at other RB Mind locations occasionally)
Responsible to: Director of Services
Role Type: Voluntary (unpaid)
Time Commitment: Flexible
Expenses: Reasonable out‑of‑pocket expenses reimbursed in line with policy

About the Role

Rotherham & Barnsley Mind are seeking a Receptionist / Administration Support Volunteer to provide a friendly, professional front‑of‑house service at our Rotherham office.

This is a key volunteer role within the organisation. As the first point of contact, you will help create a welcoming, calm and supportive environment for people accessing our mental health services, as well as staff, volunteers and visitors.

The role also includes a range of general administrative tasks to support the smooth running of the organisation. We are looking for a reliable and flexible volunteer who enjoys working with people and supporting a busy office environment.

Key Responsibilities

Reception & Front‑of‑House

• Provide a warm, respectful and professional welcome to all visitors
• Answer incoming telephone calls, take messages and direct enquiries appropriately
• Ensure visitors sign in and out of the building in line with Health & Safety procedures
• Maintain a tidy, welcoming reception and waiting area
• Make refreshments for visitors where required
• Act as a first point of contact for suppliers and contractors
• Support cashless payments for services where applicable (with training and supervision)

Administration & Office Support

• Support with general administrative tasks such as photocopying, scanning and printing
• Assist with managing the room booking diary
• Deal with incoming and outgoing post
• Support stock checks and ordering of office supplies (e.g. stationery and kitchen items)
• Input basic information and update records on internal systems, following GDPR guidance
• Provide ad‑hoc administrative support to staff and services as required

Health, Safety & Safeguarding

• Support the Office Manager in maintaining a safe and secure building
• Assist with opening and closing the building, where appropriate and agreed
• Undertake health and safety responsibilities appropriate to a volunteer role
  (e.g. fire marshal or first aid support – training provided if required)
• Recognise and promptly raise any safeguarding concerns with a named staff member

Boundaries of the Role

This is a non‑therapeutic volunteer role. You will not be expected to provide counselling or mental health advice. Clear boundaries will be in place, and support will always be available from staff.

Skills, Experience & Attributes

Essential

• Friendly, approachable and non‑judgemental manner
• Good communication skills, both face‑to‑face and on the telephone
• Ability to maintain confidentiality and professional boundaries
• Reliability and commitment to agreed volunteer hours
• Willingness to follow policies, procedures and guidance

Desirable

• Previous reception, administration or customer service experience
• Basic IT skills (email, Word, simple record systems)
• Interest in mental health, wellbeing and community services
• Experience working with the public or in a support environment

What We Offer

• Full volunteer induction and role‑specific training
• Ongoing support and supervision
• Training in safeguarding, confidentiality, equality and boundaries
• Opportunity to develop transferable administration and communication skills
• Experience within a leading mental health charity
• A chance to make a meaningful difference to your local community

Equality, Diversity & Inclusion

Rotherham & Barnsley Mind is committed to equality, diversity and inclusion. We welcome volunteers from all backgrounds and with lived experience of mental health, and we make reasonable adjustments wherever possible.

Safeguarding & Checks

An Enhanced DBS check may be required for this role depending on duties and access to vulnerable adults. This will be arranged and paid for by the organisation.

OVERALL PURPOSE

We are seeking a motivated & experienced Volunteer Recruitment Administrator to join our charity. As a key member of our Human Resources team, you will be responsible for managing the end-to-end recruitment process, ensuring the acquisition of talented individuals passionate about our mission. Your expertise will contribute to building a dedicated and skilled workforce, enabling us to impact the community positively. This role offers a unique opportunity to utilise your HR recruitment skills for a meaningful cause while gaining valuable experience in the non-profit sector.

You will play a key role in working towards our mission to recruit outstanding individuals who will work with us to transform the lives of disadvantaged women and families living in Wolverhampton.

Key responsibilities for this Volunteer Recruitment Administrator are:

•  To act as a point of enquiry for information, advice and support for prospective volunteers.
•  To assist in screening, sourcing and shortlisting all CV’s for active vacancies.
•  Assist with the recruitment process, including job postings, screening applicants, and coordinating interviews.
•  Support the onboarding process for new hires, ensuring a smooth and welcoming experience.
• Help maintain and update employee records, ensuring all documentation is accurate and up-to-date.
•  To provide administrative support to the volunteer coordinator by updating job descriptions, coordinating & setting up interviews.
• To create and maintain documentation and records for recruitment.
•  To build positive relationships with relevant stakeholders in order to attract high quality applicants.
•  To explore innovative attraction methods to increase awareness of our volunteer programme amongst new audiences, particularly to those who are underrepresented on our programme.
•  To follow up volunteer interest and enquiries in a timely manner, encouraging application to an appropriate role.

Person Specification

What you will need as Volunteer Recruitment Administrator:

•  A good level of education, strong administration experience along with good IT literacy including Outlook, Word & Excel.
•  A background in recruitment would be a huge bonus!
•  The ability to prioritise your day, work at a fast pace and meet deadlines.
•  Great communication skills
•  We have some great technology to support you, so you will need to have a good understanding of systems and MS Office applications

If you have a passion for recruitment this position is for you!

Summary

To be the first point of contact for families at our centres, providing administrative support and helping ensure the smooth running of the service.

Detailed description

We are looking for Volunteer Administrators for the following locations:

Broadwater Family Centre, Stevenage

Windmill Family Centre, Hemel Hempstead

Sopwell Family Centre, St Albans

Westfield & Littlebury Family Centre, Watford

The BECC Family Centre, Borehamwood

Main responsibilities

·Welcome families, visitors, and professionals to the Family Centre in a friendly and professional manner.

·Answer telephone calls and take messages accurately.

·Assist staff with administrative tasks such as photocopying, filing, and preparing resources.

·Input data into systems, ensuring accuracy and confidentiality.

·Help maintain an organised and tidy reception and office space.

·Support the preparation of publicity materials, newsletters, and information displays.

·Signpost visitors to the appropriate staff member for further support.

·Uphold safeguarding, confidentiality, and health & safety policies at all times.

Skills / Abilities / Experience / Qualities

·Friendly, welcoming, and professional manner.

·Good organisational and communication skills.

·Basic IT skills (Microsoft Office, email, internet)

·Reliable, punctual, and able to work as part of a team.

·Respectful of confidentiality and sensitive information.

·Understanding of diversity and inclusive practice.

·Previous office or reception experience is helpful but not essential.

Training / Support

·A full induction to the service and specific site will be provided.

·Requirement to undertake One YMCA online training courses

·To understand and implement One YMCA’s policies.

·Ongoing support and regular 1:1 meetings

·Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

·Undergo enhanced DBS check

·X2 References required

·Undertake additional training as and when required

·We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines

VOLUNTEER ADMINISTRATOR / COORDINATOR

Across the UK, our 65 local branches help disabled people live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

As an Administrator/ Coordinator you’ll support your Chair or Coordinator in making sure your local branch works as effectively as possible.

You’ll bring your leadership, communication, organisation, and motivational skills to this role.

What the role involves

This is a varied role where local need shapes what you’ll be working on, but it can include:

• Supporting the Chair/Coordinator in organising branch activities, from setting up branch meetings to planning and completing referrals

• Helping the Chair/Coordinator oversee the recruitment, induction, and ongoing support of new volunteers

• Deputising for the Chair/Coordinator when necessary

• Acting as a key contact between staff and volunteers

 What you’ll need for this role

Essential

• Confident in leading and chairing a meeting when required

• Confident using Microsoft Office, the internet and email

• Willingness to attend local events to promote the charity’s work

• Ability to understand and follow external and internal policies and procedures

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures – and a commitment to our values

Desirable

• Confident in communicating with different audiences, including decision-makers and volunteers

• Able to delegate and motivate the activities of others

• Enthusiastic about raising awareness of the charity’s work in the local area

• Willingness to develop skills and experience

You’ll also need to complete the induction checklist and reference check, and you may need a DBS check if you also have another client facing role.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

VOLUNTEER ADMINISTRATOR

Across the UK, our 65 local branches work with disabled people to help them live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our Administrator volunteers are the lynchpin our local branch activities. They act as the first point of contact, ensure useful information is circulated to other members and help us make sure we keep all the data and details we need up to date.

What the role involves

This is a varied role that each branch tends to do a bit differently, but it will involve:

• Keeping records and data up to date and taking notes at meetings

• Preparing mail-outs

• Answering enquiries

• Accessing the branch Remap Email and Portal accounts

• Booking venues for meetings

• Ensuring branch members are aware of current agreements/activities

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

• Confident using Microsoft Office, the internet and email

• Comfortable organising the administration of a group

• Able to follow Remap policies and procedures

• Able to understand and apply our risk management system

• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures and a commitment to our aims and values

You’ll also need to complete the induction checklist and some online training.

Where will I volunteer?

The Finance Volunteer role is largely home based, but it varies from branch to branch – some branches hold in-person meetings once a month or so, and their Finance Volunteers tend to be based in the area the branch covers.

If it works better for you, however, there’s a possibility this role could be done remotely.

Time commitment

This also varies, but it’s generally around 1-2 hours a week.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us

Administration Support Volunteer

When someone reaches out to us, often in a moment of crisis, our administration support volunteers are one of the first voices they hear. You make sure that voice is calm, kind, and helpful.

You support people in a housing crisis, as well as offering assistance and information to supporters, volunteers, and members of the public who get in touch by phone, email, or in person. Working alongside our trained staff, you’ll help answer calls to our support line and keep things running smoothly across our office and support centre.

A big part of this role is helping the office runs smoothly day to day. That means getting involved in a wide variety of tasks, from supporting our databases and keeping records up to date, to helping with general admin, organising information, and making sure everything is where it needs to be so the staff and volunteer team can focus on supporting people. You’ll also help us keep accurate records so that people get the right support at the right time.

You’ll be helping with things like:

• Being a friendly first point of contact by phone, email, or at the door. 
• Listening carefully and recording important information accurately. 
• Supporting people with enquiries and helping them feel heard and understood. 
• Helping keep our databases and records up to date. 
• Supporting a wide range of daily admin tasks across the office. 
• Keeping the office organised so the team can focus on supporting people. 
• Helping prepare spaces for meetings and everyday activity. 
• Filing, scanning, and handling post. 
• Making refreshments and helping create a welcoming environment. 
• Supporting with basic stock checks and office supplies. 

What matters most in this role

We don’t expect you to know everything already. What matters most is:

• You’re kind, patient, and a good listener. 
• You can stay calm when things feel busy or emotionally challenging. 
• You’re comfortable using a phone, email and a computer, Microsoft Office and happy to learn new systems. 
• You understand the importance of confidentiality and treating people with respect. 
• You’re reliable and willing to be part of a team that supports each other. 
• You’re happy to help with a mix of people-facing and computer-based tasks.

 What you’ll gain

You’ll receive a full induction and ongoing support so you feel confident in your role. This includes training in safeguarding, confidentiality, and the systems we use day to day.
Many of our volunteers find this role deeply rewarding, not just because of the skills they gain, but because of the part they play in supporting people through difficult moments. We’re also happy to provide a reference for future opportunities.
 

When you’ll volunteer
9:00 AM – 1:00 PM and/or 1:00 PM – 5:00 PM, Monday to Friday. 
We ask for around one shift a week wherever possible, but we’re flexible. 

Are you organised, approachable, and ready to make a meaningful impact in mental health support? Join us at Allkind!

We are looking for an Admin & Reception Volunteer to support our main office in Victoria. In this role, you will be the first point of contact for clients and visitors, helping to create a welcoming and professional environment while supporting the smooth day-to-day running of the office.

You will:

• Handling incoming calls, emails, and other communications, directing them to the appropriate person or department
• Acting as the company’s first point of contact, providing a professional and welcoming experience for clients and guests
• Managing the front desk, greeting visitors, and answering phone calls
• Booking desks and meeting rooms for staff across all offices
• Scheduling appointments and organising calendars
• Sorting and distributing incoming and outgoing mail
• Monitoring office supplies, tracking inventory, and restocking as needed
• Purchasing catering items and liaising with suppliers
• Maintaining office security protocols
• Assisting the Office Manager with facilities-related tasks
• Monitoring office cleanliness and ensuring a tidy workspace
• Completing tasks from the HQ office task list
• Working independently in the office when the Office Manager is offsite

Main duties:

• Provide general administrative and clerical support to the Office Manager
• Ensure all desks, meeting rooms, and kitchen areas are tidy, clean, and set up before 9am
• Meet and greet service users, staff, and visitors in a friendly and professional manner
• Answer and manage phone calls, transfer calls, and take messages accurately
• Handle calls and emails appropriately, including signposting to other organisations when necessary
• Maintain a calm and supportive manner when dealing with individuals in distress
• Use Outlook for email and calendar management
• Manage room and desk bookings efficiently
• Prepare meeting rooms in advance and ensure they are cleaned and tidied afterwards
• Manage multiple tasks, prioritise effectively, and maintain an organised workspace
• Distribute incoming post, frank outgoing post, and take it to the post office
• Scan and forward post to relevant staff members
• Organise refreshments for training sessions and meetings
• Carry out stock checks and replenish office supplies as needed

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance. We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace.

Join us in leading positive change!

The Admin Assistant role offers a great opportunity for the right person who is looking to:

• Gain experience in the Third Sector.
• Develop their skills and management experience; or just simply 'give something back to their community'.

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Managing organisation of meetings and appointment
• Organising events and conferences
• Managing databases
• Implementing and maintaining procedures and administrative systems
• Liaising with staff
• Miscellaneous tasks to support the team.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential:

• You will need to have good written skills.
• Well organised, proactive, and able to deliver tasks efficiently.
• Good time management
• To show professionalism at all levels and in all environments
• Strong team player
• Ability to work independently and ask for clarification when needed.
• Able to participate at least 12 hours a week (2 days, 6 hours each day)

Desirable

• Committed to working with the community with a passion for helping others less fortunate.
• Proficiency in Microsoft and Excel

The Professional Development Programme with Quilombo UK and QMC Capoeira School runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Job Types: Part-time, Volunteer

Expected hours: No less than 12 per week

Benefits:

• Flexitime
• Work from home

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Do you have access to a personal laptop or PC?
• Are you sure you can commit to this job as being a non-paid job?
• Do you think you will be able to commit yourself to the PDP programme, implicitly 12 hours per week, for 16 weeks?

Work Location: Remote

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton that supports, empowers, and advocates for women and children.

We aim to encourage women to become self-reliant by helping them identify their needs, make informed choices, and create their own solutions. Our services include a baby bank, a charity shop, and a range of community support initiatives for women facing crises or challenging circumstances.

About the Role

We are looking for an organised and proactive Human Resources Administrator (On-site Volunteer) to support recruitment and administrative tasks within our team.

This is an excellent opportunity for someone looking to gain hands-on, real-world experience in HR, recruitment, and coordination while working in a supportive and purpose-driven environment.

Key Responsibilities

• Assist in posting volunteer and team role advertisements

• Screen applications and shortlist suitable candidates

• Coordinate interview schedules with hiring managers

• Conduct initial screening calls (if assigned)

• Maintain applicant tracking sheets and recruitment records

• Support onboarding processes, including documentation and system access

• Ensure new volunteers receive SOPs and onboarding materials

• Follow structured recruitment workflows

• Provide weekly recruitment updates to the Online Business Manager

Commitment

• Minimum 12 hours per week

• Consistent availability and communication required

What You’ll Gain

• Practical experience in HR and recruitment processes

• Exposure to screening, onboarding, and coordination tasks

• Development of communication and organisational skills

• Valuable experience to strengthen your CV

• Opportunity to contribute to a meaningful community cause

Who We’re Looking For

• Organised, reliable, and detail-oriented individuals

• Strong written and verbal communication skills

• Comfortable using tools such as Google Sheets and Google Drive

• Interest in HR, recruitment, or administration

(Previous experience is a plus, but not essential)

Why Volunteer With Us?

This role is ideal for individuals looking to gain practical HR experience, develop professional skills, and contribute to a meaningful cause while supporting a growing charity.

Apply Now

If you’re looking to build your experience in HR while making a difference, we’d love to hear from you.

Watford and Three Rivers Refugee Partnership operates in the borough of Watford and Three Rivers district, providing support to refugees and others without status in the UK. The partnership has a full-time caseworker and two part-time support staff in addition to around 80 volunteers. It currently serves around 350 families and individuals.

The charity provides:

· A weekly drop-in session – currently Tuesdays 11:00-13:30 – for existing and new clients to see us

· Casework supporting applications for leave to remain and related issues

· A weekly social hub – concurrent with the drop-in – for any client to join us for company and activities

· Education for our clients, mainly in the English language but including help with literacy and numeracy.

The operations manager will be responsible for the day-to-day management of the charity, reporting to the committee and trustees, ensuring the organisation runs efficiently and resources are used effectively to achieve its mission.  They will provide a line management and mentoring role for the case worker and office administrator. The successful candidate would have had managerial experience, possibly in the charity, education, healthcare or related sectors. The role is a part time one – expected to average 2 days per week, and likely to suit someone retired from employment.

Specific roles for the operations manager are:

· Support of communication within the charity

· Supervision of the weekly (currently Tuesday, 11:00am-1:30pm) welcome desk, drop-in, social hub and casework operation

· Line management of our full-time caseworker and part-time office manager

· Support of elements of casework by allocating other volunteers, logistics etc.

· Making day-to-day decisions within agreed scope, for management of the charity

· Report to the committee (including trustees) at its regular meetings with status of cases and requests for decisions

· Advising the committee in developing the charity, helping work on core mission, vision and strategy.

· Working with our fundraisers to provide required information and guidance where needed.

The successful candidate would have experience in:

· Proven organisational and multitasking skills

· Knowledge and experience of regulatory requirements to ensure compliance (e.g. GDPR etc)

· Ability to build and maintain relationships with internal and external stakeholders

· Management of staff and volunteers

· Working with a volunteer committee and trustees

· Development of a business, charity or equivalent organisation

Description

Would you like to make a difference to the lives of blind and partially sighted people by supporting the RNIB Enterprises Team in a varied business sales admin role? Do you live in or close to Peterborough?

We're looking for a volunteer to help us with:
• Compiling contacts list of potential new business customers.
• Reaching out to new potential business customers.
• Calling/setting up meetings/calls with sales managers.
• Emailing outreach information/updates.
• Supporting with the administration of competition updates, and customer satisfaction surveys to better understand our customer base.

We're looking for volunteers who are available sometime during weekdays, ideally on a Thursday but this is flexible and a different day may be possible, for either a full day or a couple of half days a week.

This role is based within RNIB’s Peterborough office but there is also the option to volunteer remotely from home.

This is a busy role and would suit someone will excellent admin and customer care skills who has a methodical and organised approach and is able to pay attention to detail.

How you will be supported in your role:
Full training on the role will be provided. You will also receive support from your volunteer manager which will include regular updates and catchups.

What you will gain from this role:
This is an ideal opportunity for someone looking to develop or refresh their admin skills in a volunteer role with the UK's leading sight loss charity and you will gain experience in dealing with business customers, supporting sales and order teams and a better understanding of MS Office.

How often will I be needed?

• 1 Days per Week

Key requirements

• This role requires 1 reference.

Additional location information

• This role is based within RNIB’s Peterborough office but there is also the option to volunteer remotely from home.

Who this opportunity will suit

Minimum age

• You must be at least 16 years old to apply

What skills and experience are needed?

• Some experience of with MS office, Word, Excel and Outlook. This is a busy role and would suit someone will excellent admin and customer care skills who has a methodical and organised approach and is able to pay attention to detail.

ABOUT CHILDREN WITH VOICES

Children With Voices is a grassroots children's charity with over 25 years of experience supporting children and families across London. Based at Fawcett Estate Community Hall in Clapton, Hackney, we run a Community Food Hub, alternative education, SEN support, and community programmes including Jumping Beans. We have supported over 100,000 families and are recognised nationally for our work.

ABOUT THIS ROLE

Behind every programme we run and every family we support, there is careful administration keeping everything in order. We are looking for a Volunteer Admin Coordinator to be that backbone — someone who takes ownership of the detail, keeps our systems running, and makes sure the rest of the team can focus on delivery.

This is an ideal role for someone who is highly organised, discreet, and takes real pride in getting things right.

KEY RESPONSIBILITIES

Day-to-Day Administration

• Manage correspondence, scheduling, and general administrative tasks across the organisation

• Maintain accurate records, databases, and filing systems in line with GDPR and data protection requirements

• Support the preparation of reports, meeting notes, and key organisational documents

Operational Support

• Support the Operations Manager with administrative aspects of HR, finance, and governance

• Help coordinate onboarding for volunteers and new team members

• Track outputs, attendance, and impact data for monitoring and evaluation

Communications & Coordination

• Act as the first point of contact for internal queries — directing people quickly and clearly

• Maintain shared systems and tools so information is easy to find and act on

• Support communication between teams, leadership, and external partners

Governance & Compliance Support

• Help prepare materials for Trustee and leadership meetings

• Support safeguarding admin — DBS checks, consent forms, and record keeping

• Flag gaps in processes and help develop simple, workable solutions

WHO WE'RE LOOKING FOR

• Highly organised with strong attention to detail

• Reliable, discreet, and trustworthy — able to handle sensitive information with care

• Strong written and verbal communication skills

• Confident using digital tools and office systems (Microsoft Office, Google Workspace)

• Able to manage their own time and follow tasks through to completion

• A team player who also takes initiative when needed

• Committed to the values and mission of Children With Voices

This is a voluntary role with real responsibility. We need someone reliable and thorough who takes pride in the detail. You will be supporting a team that serves some of Hackney's most vulnerable children and families — and that matters enormously to us