Office support volunteer roles

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Contract type: Trustee appointment, three-year term with option of further terms subject to Board needs

Location: Flexible, with meetings mainly in London and occasionally at AQA offices in Manchester, Milton Keynes and Guildford

Salary: Pro bono. Reasonable, pre-agreed domestic travel expenses will be reimbursed

Working Arrangements: Office based / in-person meetings (five Board meetings and up to five Sub-Committee meetings per year)

Help shape the future of vocational and technical qualifications at AQA.

This is an opportunity to join the AQA Board of Trustees as a vocational and technical qualifications (VTQ) leader, helping strengthen Board capability as AQA expands across vocational education and training. You’ll support an education charity focused on helping learners of all abilities show what they can do.

Purpose of the role

AQA awards qualifications, delivers training and reinvests income into its charitable work. Through the wider AQA Group, it has built a significant presence in vocational education and training. TQUK, the Group’s vocational awarding organisation, is ranked sixth by the number of certificates issued for regulated vocational qualifications, while Realise Training is one of the largest providers of apprenticeships and adult education programmes in England.

Over the next four years, AQA aims to double revenue from vocational and technical qualifications and training and establish itself among the top three organisations in this market. As a Trustee, you’ll bring independent judgement, sector expertise and governance insight to help guide this growth responsibly, ensuring AQA continues to deliver public benefit while expanding its impact across vocational education and skills.

In this role, you'll be responsible for:

• Contributing to the governance and strategic direction of AQA.
• Bringing VTQ expertise to Board discussions on vocational education, training, assessment and awarding.
• Using independent judgement on strategy, risk, performance, and public benefit.
• Helping ensure AQA applies its resources effectively and remains financially sustainable.
• Acting as an advocate for AQA’s purpose when appropriate.
• Joining at least one sub-committee as Chair or committee member, subject to Board needs.
• Committing to five Board meetings and up to five sub-committee meetings each year.

You’ll thrive in this role if you have

You’ll bring credibility within the vocational and technical qualifications sector, alongside a commitment to public benefit and a passion for helping Boards make informed decisions that support learners, quality and sustainable growth. You’ll have demonstrable strategic leadership experience within vocational and technical qualifications, vocational education or skills training, together with a deep understanding of qualification delivery, awarding and assessment, including 16 to 19 provision, apprenticeships and the wider qualifications landscape. You’ll also bring practical insight gained through further education, an awarding organisation, training provider or another relevant skills-sector organisation. 

Above all, you’ll demonstrate independent judgement, fairness, discretion and a commitment to equality, diversity and inclusion. Previous non-executive, Board or charity governance experience would be beneficial but is not essential, and induction support will be provided where appropriate.

What’s in it for you?

This pro bono role gives you the opportunity to make a meaningful contribution to education, skills and opportunity across the UK. At a significant point in AQA’s growth in vocational and technical qualifications, you’ll help shape strategic decisions that support learners, teachers, trainers and education providers. You’ll bring your sector expertise to a Board environment with a clear public benefit purpose, working alongside Trustees and executive leaders with a broad range of skills, experiences and perspectives. You’ll also have the opportunity to broaden your governance experience while contributing to the future direction of vocational education and training, with induction support available where appropriate.

Diversity and Inclusion Statement

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

What’s Next?

To apply, please submit your CV and a cover letter setting out your interest in the role and how your experience aligns with the VTQ requirements.

Application deadline: midnight (UK time) on Sunday 16 August 2026.

Interview stages and timeline: screening calls will take place end of August with formal face-to-face interviews being held mid-September in our London office

Recruitment Agencies: we have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Perinatal Support Volunteers provide one-to-one support to parents during pregnancy and up to nine months after the birth. These parents either have mental health issues or are at risk of developing them.

Perinatal Support Volunteers visit these families once a week (usually weekdays during working hours) for 2-3 hours, providing emotional support and practical help in the family’s home or local community. Support is aimed at empowering parents and building resilience beyond the support period.

The type of support Perinatal Support Volunteers provide to parents may include:

• An empathetic and non-judgemental listening ear
• Support to prepare for parenthood
• Support to build confidence in parenting skills
• Support to develop a positive relationship with their infant
• Support to establish daily and weekly routines
• Support to take time for self-care
• Support to manage the things that are causing stress
• Support to access relevant services
• Support to access local green spaces
• Support to make connections with other parents

No special qualifications are necessary to become a Perinatal Support Volunteer, but Home-Start volunteers are usually either parents or grandparents themselves, or people with experience of young children and family life. We particularly welcome volunteers with lived experience of perinatal mental health challenges.

We would love for you to join our Information & Advice Service as a Community Outreach Volunteer.

This is a rewarding opportunity to meet new people, support your local community, and help individuals access the information and services they need. As part of our friendly team, you will attend local groups and community activities, offering information, guidance, and signposting to relevant services, support organisations, and community groups.

You may also help people complete a range of forms, including Attendance Allowance applications and other benefit-related paperwork, giving them the confidence and support they need to access available help.

In this role, you could be:

• Providing a warm, friendly, and welcoming experience for members of your local community.

• Signposting people to relevant local services, activities, and sources of support.

• Assisting individuals with completing forms, including Attendance Allowance and other benefit applications.

• Offering straightforward information and guidance where appropriate.

We're looking for people who enjoy working as part of a team, meeting new people, and making a positive difference in their community.

You'll be a good listener with strong communication skills, a caring and empathetic approach, and a willingness to help others. Basic IT skills and record-keeping experience are helpful, and experience using the internet and Microsoft 365 would be an advantage. Don't worry if you're still learning though, as training and support will be provided.

We reimburse all reasonable out-of-pocket expenses incurred while volunteering.

Getting started is easy. If you're aged 18 or over, simply click "Apply" and complete the application form. We'd love to hear from you and welcome you to our team.

Volunteer with halow!

Make a difference, have fun, and be part of our community

Our volunteers play a vital role in helping halow’s young people enjoy new experiences, build friendships, and take part in activities they love. As an Arts & Crafts Volunteer, you’ll support our young people as they explore a variety of creative activities, including drawing, painting, pottery, and sculpture. You'll help encourage creativity, build confidence, and support them in developing new artistic skills in a fun and welcoming environment. Although our offices are based in Guildford, we welcome volunteers from various places, as opportunities for their support arise all over Surrey. They are not expected to come to us with any previous experience; all we ask for is commitment and a willingness to work with our young people.

Who can volunteer?

No previous experience is needed,we’re looking for people who are enthusiastic, reliable, and willing to support our young people. Although our office is based in Guildford, volunteering opportunities are available across Surrey

Why volunteer for halow?

Our volunteers enjoy the fun of our events and can gain valuable work experience whilst enjoying giving something back to the community, taking on new challenges and sharing their skills to help others. Other benefits include:

• To try something new
• To have fun
• To give something back to the community
• To do something that you feel is important to you
• To meet new people
• To gain valuable work experience
• To take on new challenges
• To share your skills in order to help others
• To build confidence

Join us and help create meaningful experiences and memories for young people across Surrey.

Fine Cell Work (FCW) is a UK-based rehabilitation charity and social enterprise. We are supported by an incredible team of prison volunteers who are the link between the charity and the stitchers we work with in prison. Our volunteers run fortnightly stitching groups in the prisons we work with to facilitate our stitchers’ production of high-quality needlework.

Our prison volunteers work in small teams to teach our stitchers’ embroidery and needlepoint, organise their group sessions, and liaise with the prison and FCW office.

What you will do as a prison volunteer:

• Teach people in prison how to stitch and support the completion of our premade kits in our cell groups, which consist of around 10-15 stitchers.
• Communicate with staff at our hub in Battersea to receive kits and supplies for your group and send back completed work for your stitchers to be paid.
• Encourage and help stitchers to complete our Open College Network certifications in creative needlework.
• Develop stitchers’ skills and confidence by encouraging them to take responsibility as peer mentors.
• Act as an ambassador for the charity and sharing our vision and values throughout your volunteering.

Who we are looking for:

• Skills in embroidery and/or needlepoint or a willingness to learn to stitch is essential for this role.
• Ideally some teaching experience or experience working with socially-excluded groups.
• Someone with a non-judgemental attitude and commitment to rehabilitation.
• Someone who is an excellent team worker.
• Someone who is good at observing personal boundaries.

Commitment: our stitching groups run for 2 hours every fortnight, so with travel time and some admin work after groups we ask prison volunteers to set aside a morning or afternoon every 2 weeks.

You must be over 18 for this role with the ability to travel to the prison. Travel expenses will be reimbursed by the charity.

Volunteering with FCENS

About Us

Our mission: To support single homeless adults in Waltham Forest towards transforming their lives.

Forest Churches Emergency Night Shelter, FCENS, is an independent charity working to serve the needs of the single homeless adults in Waltham Forest. Our vision is that no one should need to be homeless in our borough and everyone has a place to go.

Volunteers contribute to the overall success of FCENS and are vital to the running of our Drop-in service and Night Shelter. We need support from the community to run our projects and make our clients feel welcome.

Come and be part of something special!

The Drop-In provides advice and support weekdays Monday to Wednesday 10 am to 3 pm, Thursday 10 am to 12 pm all year round.

Volunteer Homelessness Support Worker

Volunteer Job Description

Location

Based at our office at the Drop-In and within the local community.

Expenses

Travel expenses reimbursed

Lunch voucher for use in the YMCA canteen provided during each volunteer shift

Full induction, training and ongoing support

Purpose of role

As a Volunteer Homelessness Support Worker, you will provide your volunteering under the direction of our caseworking team, to provide practical support to clients experiencing homelessness. You will assist with carrying out assessments and triaging, identifying support needs and helping clients access appropriate services including housing, health, mental health, welfare benefits and signposting to immigration services.

This is an opportunity to make a real difference while gaining valuable experience within the homelessness and voluntary sector.

Key Responsibilities

You will undertake your volunteering at all times under the direction of our employed caseworking team.

You will not be expected to undertake tasks that you are not confident or competent to do.

Welcome clients in a friendly, respectful and non-judgemental manner.

Use the Trauma-Informed Care approach whilst supporting clients.

Complete client assessments using our assessment tools.

Triaging the assessments.

Identify immediate needs and risks, escalating concerns to staff where appropriate.

Provide information and signposting to appropriate services including:

§  Housing and homelessness services,

§  GP registration and healthcare,

§  Immigration services,

§  Mental health support,

§  Drug and alcohol services,

§  Welfare benefits and financial support,

§  Employment, education and training opportunities.

Support clients to understand and access available services.

Maintain accurate, confidential records using our case management systems.

Work within safeguarding, confidentiality and GDPR policies.

Attend supervision, training and volunteer meetings.

Promote equality, diversity and inclusion in all aspects of the role.

Represent the charity professionally at all times.

What We Offer

An opportunity to give something back to the community and to make a positive difference to people’s lives.

A comprehensive induction programme.

Ongoing training and development.

Regular supervision and support.

Experience within the homelessness sector.

Opportunities to develop assessment and support skills.

Reimbursement of travel expenses.

Paid lunch during volunteer shifts.

A supportive and welcoming team environment.

Person Specification

Any experience of the following would be helpful

Previous volunteering or employment within homelessness, housing, social care or the voluntary sector.

Experience supporting vulnerable adults.

Knowledge of housing legislation and homelessness pathways.

Understanding of welfare benefits.

Knowledge of local health and mental health services.

Mental Health First Aid or Safeguarding training (not essential).

Ability to speak other languages (not essential). 

Personal Qualities

We are looking for someone who is:

Compassionate and approachable.

Calm under pressure.

Trustworthy and reliable.

Motivated to learn.

Respectful of people from all backgrounds.

Solution-focused and proactive.

Flexible and adaptable.

Training Provided

Successful volunteers will receive training in:

Safeguarding Adults

Trauma-Informed Practice

Professional Boundaries

GDPR and Confidentiality

Equality, Diversity and Inclusion

Risk Assessment

Homelessness Pathways

Health and Safety

Recruitment Process

The role is subject to:

An interview conducted in a relaxed and supportive way

Two satisfactory references

Enhanced DBS check

Completion of induction and mandatory training 

Are you a parent, grandparent or have experience of caring for children?

Do you have 2-3 hours per week to spare? Use your experience to support a family facing challenging times.

Our Home-Visiting Service supports families who are experiencing difficulties or suffering stress and who have at least one child under the age of five years.

Our aims are:

To increase the confidence and independence of the family by:

Offering support, friendship and practical assistance

Visiting families in their own homes and in their community, where the dignity and identity of each adult and child can be respected and protected

Reassuring parents that difficulties in bringing up children is not unusual and encouraging them to enjoy family life.

Developing a relationship with the family in which time can be shared and understanding can be developed. This approach is flexible to take account of different needs.

Encouraging parents’ strengths and emotional wellbeing – for the ultimate benefit of their children.

Encouraging families to widen their network of relationships, and to effectively use the support and services available within the community.

Lead Volunteer Role Description

• To update the Volunteers’ Rota from the Court diary and ensure that each Volunteer in the team and the CCSS office has a copy. Wherever possible, the Rota should be kept on a computer for updating and emailed to the rest of the team and the office. 

• Ensure sufficient numbers of Volunteers are on duty for effective and appropriate support for bereaved families and witnesses who attend the Inquests.

• To arrange and re-arrange the Rota between the Volunteers, noting any holiday or leave of absence dates.

• Ensure a finalised Rota is sent to the office at the end of each month in order for volunteer expenses to be checked and processed.

• To ensure that all the Volunteers have each other’s contact details and the Volunteer emergency contact details are included in the court file and updated when changes occur.

• To ensure monthly and yearly statistics are kept up to date and to send the Monthly Statistics to the Volunteer who collates the stats at the end of each month.

• To ensure there are sufficient Report Forms for the Volunteers’ use if collecting stats in paper format.  If alternative methods of collecting stats are used, to ensure that the team are all using the same method.

• To inform the Operations & Training Manager and the CCSS office of the need for more Volunteers or of any leavers.

• To assist with the recruitment interviews and induction of new Volunteers.

• Responsible for the support of new Volunteers and their final sign off.  Where the Lead Volunteer has concerns about the level of support required or the competency of a new Volunteer, they should refer those concerns to the Operations & Training Manager.

• To organise Volunteer team meetings (minimum of 3 meetings per year) and to inform the Operations & Training Manager and the CCSS office via email of the dates of these so they can attend if necessary/appropriate.

• To immediately refer any serious concerns raised by the Coroner or Coroner’s Officers to the CEO.

• To inform the CEO immediately of any issues or concerns that arises at the Court that might impact on the CCSS.

• To provide local information for the Helpline Court Information Sheet when requested.

• To ensure the team follow the practices of the court and work in partnership with the court staff.
• To forward any testimonials about the support provided by our volunteers to the CCSS office.

• Responsibility for maintaining the stock of CCSS leaflets.

• Organise cover for themselves when they are on holiday or need to take time off.

Volunteer with halow!

Make a difference, have fun, and be part of our community

Our volunteers play a vital role in helping halow’s young people enjoy new experiences, build friendships, and take part in activities they love. As a Sports & Fitness Volunteer, you’ll support our young people as they take part in a variety of sports and fitness activities. You'll help encourage an active lifestyle, build confidence, and create a fun, inclusive environment where everyone can enjoy getting active and trying new sports. Although our offices are based in Guildford, we welcome volunteers from various places, as opportunities for their support arise all over Surrey. They are not expected to come to us with any previous experience; all we ask for is commitment and a willingness to work with our young people.

Who can volunteer?

No previous experience is needed,we’re looking for people who are enthusiastic, reliable, and willing to support our young people. Although our office is based in Guildford, volunteering opportunities are available across Surrey

Why volunteer for halow?

Our volunteers enjoy the fun of our events and can gain valuable work experience whilst enjoying giving something back to the community, taking on new challenges and sharing their skills to help others. Other benefits include:

• To try something new
• To have fun
• To give something back to the community
• To do something that you feel is important to you
• To meet new people
• To gain valuable work experience
• To take on new challenges
• To share your skills in order to help others
• To build confidence

Join us and help create meaningful experiences and memories for young people across Surrey.

Fine Cell Work (FCW) is a UK-based rehabilitation charity and social enterprise. We are supported by an incredible team of prison volunteers who are the link between the charity and the stitchers we work with in prison. Our volunteers run fortnightly stitching groups in the prisons we work with to facilitate our stitchers’ production of high-quality needlework.

Our prison volunteers work in small teams to teach our stitchers’ embroidery and needlepoint, organise their group sessions, and liaise with the prison and FCW office.

What you will do as a prison volunteer:

• Teach people in prison how to stitch and support the completion of our premade kits in our cell groups, which consist of around 10-15 stitchers.
• Communicate with staff at our hub in Battersea to receive kits and supplies for your group and send back completed work for your stitchers to be paid.
• Develop stitchers’ skills and confidence by encouraging them to take responsibility as peer mentors.
• Act as an ambassador for the charity and sharing our vision and values throughout your volunteering.

Who we are looking for:

• Skills in embroidery and/or needlepoint or a willingness to learn to stitch is essential for this role.
• Ideally some teaching experience or experience working with socially-excluded groups.
• Someone with a non-judgemental attitude and commitment to rehabilitation.
• Someone who is an excellent team worker.
• Someone who is good at observing personal boundaries.

Commitment: our stitching groups run for 2 hours every fortnight, so with travel time and some admin work after groups we ask prison volunteers to set aside a morning or afternoon every 2 weeks.

You must be over 18 for this role with the ability to travel to the prison. Travel expenses will be reimbursed by the charity.

Fine Cell Work (FCW) is a UK-based rehabilitation charity and social enterprise. We are supported by an incredible team of prison volunteers who are the link between the charity and the stitchers we work with in prison. Our volunteers run fortnightly stitching groups in the prisons we work with to facilitate our stitchers’ production of high-quality needlework.

Our prison volunteers work in small teams to teach our stitchers’ embroidery and needlepoint, organise their group sessions, and liaise with the prison and FCW office.

What you will do as a prison volunteer:

• Teach people in prison how to stitch and support the completion of our premade kits in our cell groups, which consist of around 10-15 stitchers.
• Communicate with staff at our hub in Battersea to receive kits and supplies for your group and send back completed work for your stitchers to be paid.
• Develop stitchers’ skills and confidence by encouraging them to take responsibility as peer mentors.
• Act as an ambassador for the charity and sharing our vision and values throughout your volunteering.

Who we are looking for:

• Skills in embroidery and/or needlepoint or a willingness to learn to stitch is essential for this role.
• Ideally some teaching experience or experience working with socially-excluded groups.
• Someone with a non-judgemental attitude and commitment to rehabilitation.
• Someone who is an excellent team worker.
• Someone who is good at observing personal boundaries.

Commitment: our stitching groups run for 2 hours every fortnight, so with travel time and some admin work after groups we ask prison volunteers to set aside a morning or afternoon every 2 weeks.

You must be over 18 for this role with the ability to travel to the prison. Travel expenses will be reimbursed by the charity.

About International Lawyers Project

ILP is an alliance of talented and passionate lawyers drawn from diverse countries and cultures across the globe. We pull together teams of pro bono experts to support the policy and legal needs of individuals, communities and organisations that would otherwise not have access to expert advice.

A UK registered charity founded in 2005, we are staffed by a group of lawyers dedicated to using the law to achieve economic and environmental justice through strategic pro bono legal support. Our focus areas are environment and sustainable development, sustainable finance, governance and accountability (with a focus on anti-corruption measures), and protecting the civic space of those working on these themes. Over twenty years we have supported partners in more than 100 countries.

We are proud to have a diverse staff team from Africa, Asia, the Americas, and Europe, reflective of the communities we support. Our staff have extensive experience in our focus areas, as well as international law and development. We work primarily in the Global South, with active projects across sub-Saharan Africa, Latin America, Asia and Europe.

As a charity, our ultimate aim is to help our partners create long-lasting change, in line with our vision of a just and sustainable world in which law serves as a tool for those who need it the most.

You may find out more about ILP’s work at its website.

About the Role

ILP has a 13-member Board, with members based in the UK, Spain, Kenya and the USA. Successful candidates will be joining a collegial team with a wide range of expertise in the thematic areas of ILP’s work and experience in charity governance.

ILP is a growing and ambitious organisation, with its budget more than doubling in size over the course of the last few years. Currently with a budget of approximately £500,000 and an additional £6 million value mobilised in pro bono hours, we are looking for a trustee and ultimately a Chair who is able to support the team as the organisation continues to grow and move to the next level.

Successful candidates will be appointed initially as an ordinary Trustee. The term of the current Chair comes to an end in mid-2027. Shortly before then the Board will decide on the appointment of a new Chair, with the expectation that the successful candidate will be elected from the Board in accordance with the Articles of Association.

The key responsibilities of Board members are to ensure that the organisation has a clear strategy for the fulfilment of its charitable purposes, and to provide oversight of and support to the executive team, in accordance with the Articles of Association and the guidance on governance obligations established by the Charity Commission.

 In addition to these general obligations the Board Chair’s key responsibilities are to:

• Provide leadership to the Board of Trustees in oversight of the strategic direction and execution of the governance responsibilities of the Charity.

• Chair and facilitate meetings of the Board (hybrid meetings held from ILP’s London office), ensuring that they are conducted in an effective and inclusive manner and monitoring the implementation of decisions taken at such meetings.

• Support ILP’s Executive Director in leading the day-to-day management of the Charity and preparing for Board meetings.

• Take lead responsibility on behalf of the Board for the relationship with ILP’s Executive Director, appraising their performance and holding him or her to account.

• Give direction to Board policy making.

• Act as an ambassador for the Charity, representing its strategy and contribution to its partners and funders.

• Plan for the recruitment and development of Board members as needed in order to improve the performance of the Board.

Term of Office: Trustees are appointed for a 3 year term, serving a maximum of 3 consecutive terms.

Expected Time Commitment: Variable, but up to two days a month as Board Chair. Ordinary trustees attend four two-hour Board meetings annually, for which moderate background reading is required, and may be requested to assist with other contributions.

Compensation: This is a volunteer role, but reasonable expenses will be reimbursed.

Specification for Board Chair

• Experience serving on the Board of one or more other registered UK charities.

• Understanding of the Charity Commission’s governance requirements, and the balance of roles between governance and management.

• Willingness to devote the necessary time and effort to support the charity.

• Professional background related to ILP’s thematic areas of focus and familiarity with the non-profit sector working in an international context.

• Commitment to ILP’s strategic objectives.

• Good communication and people management skills and strong independent judgement.

Volunteer Charities & Crowdfunder Support Manager (Remote UK) Organisation:

Influential Stars Location: Remote (UK based). London or Herts preferred (not essential)

Commitment: Flexible hours depending on organisational needs

Contract Type: Volunteer About Us Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations.

We are a growing team committed to delivering meaningful impact through professionally managed experiences.

Our Story Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes.

The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.

The Role We are seeking a compassionate, confident, and highly professional Volunteer Charities and Crowdfunder Support Manager to build and maintain relationships with charitable organisations, community groups, and individuals using crowdfunding pages.

This role involves guiding partners from initial contact through onboarding and maintaining ongoing rapport, ensuring they feel supported, understood, and valued throughout their involvement with the platform.

Key Responsibilities

⭑ Identify, approach, and invite suitable charities, community groups, and crowdfunding campaigns to join the platform

⭑ Guide partners through the onboarding process from first contact to launch

⭑ Build and maintain strong, trusting relationships with both organisations and individuals

⭑ Act as a key point of contact for enquiries, support, and reassurance

⭑ Maintain regular communication to sustain engagement and rapport

⭑ Support individuals who may be experiencing difficult or traumatic circumstances with sensitivity and professionalism ⭑ Coordinate with internal team members to ensure partners receive timely assistance

⭑ Provide clear information about how the platform works and what to expect

⭑ Maintain accurate records of communications and partnership activity using our CRM management system

⭑ Ensure all interactions reflect empathy, professionalism, and respect Skills and Experience Required Essential:

⭑ Strong relationship management or engagement experience

⭑ Excellent customer service skills

⭑ Outstanding written and verbal communication skills

⭑ Confidence communicating by phone, email, and online platforms

⭑ High level of empathy and emotional intelligence

⭑ Ability to communicate sensitively with people experiencing challenging circumstances

⭑ Strong IT skills, including confident use of computer databases and standard office software (e.g. Word, Excel)

⭑ Experience using a CRM or similar database system

⭑ Highly organised with strong attention to detail

⭑ Ability to work independently and manage multiple relationships

⭑ Professional, reliable, and approachable manner Desirable:

⭑ Familiarity with HubSpot CRM (preferred but not essential as training will be provided)

⭑ Experience working with charities, community groups, or support services

⭑ Experience in partnerships, outreach, or fundraising roles

⭑ Experience working remotely within a team

⭑ Based in London or Hertfordshire for occasional in person meetings (not essential) Working Arrangement

⭑ Fully remote position

⭑ Flexible working hours depending on organisational needs

⭑ Occasional support calls or meetings with partners

⭑ No travel required. However, if you choose to meet with partners in person, reasonable travel costs will be covered where possible

⭑ Occasional (optional) in person team meetings Why Volunteer With Us

⭑ Play a vital role in supporting charities, families, and individuals during significant moments in their lives

⭑ Help build partnerships that enable meaningful fundraising and impact

⭑ Gain valuable experience in relationship management and community engagement

⭑ Join a mission driven organisation at an exciting stage of growth

⭑ Flexible volunteering that can fit around other commitments

⭑ Opportunity to build meaningful professional relationships across the charity and community sectors Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage. 

The Environmental Investigation Agency (EIA UK) is a charity and independent campaigning organisation established in 1984. We pioneered undercover investigations to combat environmental crime and abuse. We use evidence and analysis to bring about lasting policy and changes to legislation to protect our planet, its biodiversity, climate and all who live here.

Our vision is a future where humanity respects, protects and celebrates the natural world.

We are looking for volunteers to start immediately.

EIA UK is seeking two volunteers to support the Intelligence & Investigations (I&I) team ideally 1-2 days a week and for a minimum of 3 months, with research and data entry.

The I&I team undertakes strategic and intelligence-led activities in cooperation with the Campaign team to act and tackle illegal trade in wildlife parts and derivatives. We are looking for support to update and maintain the Global Environmental Crime Tracker- a publicly accessible database charting wildlife crime seizures, prosecutions and convictions. Volunteers with a keen eye for detail and appetite for data are encouraged to apply and should have an interest in the environment, a passion for conservation and share the aims of EIA.

Do you have what it takes to be an EIA Volunteer?

• Fluency in English. Capacity in any of the following languages will be an asset: Chinese, Vietnamese, Lao, Thai, French
• Good working knowledge of Microsoft Office programmes
• Good data entry skills
• Good research and analytical skills
• Attention to detail and thorough work ethic

What we can offer you as an EIA Volunteer:

• Flexible working.
• Reimbursement for subsistence (one meal) and for public transport costs when attending the office from within the London area.
• Work experience at a leading international environmental NGO.
• Opportunities for training on selected relevant software.
• Working with like-minded people and networking.

To apply please send your CV and covering letter to EIA UK