Digital volunteer roles

Digital Skills Support Volunteer (Enfield)

Hestia

Enfield, Greater London (On-site)

Unpaid role, expenses paid

Voluntary

Community Development ∙ Mental Health ∙ Research ∙ Social Welfare

Actively Interviewing

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Job description

Get involved today and join our amazing team of volunteers who are offering a lifeline to some of the most isolated people across London and the southeast. The digital world has changed at such a fast pace leaving many feeling disconnected due to the lack of technical ability and knowledge.

Do you use technology on a regular basis for work, study, or daily life? If so, it is likely that you have the needed skills for this role! Help people to stay connected, improve their financial health, employability, and learn how to access much needed services and resources online! You will make a positive difference to bridging the digital divide, empowering others to gain knowledge and confidence in using technology!

What you will be doing

Supporting service users to gain digital skills and knowledge on a computer, tablet and smart phone via one to one or in small group sessions
Supporting service users to use digital apps, emails, search the internet, online shopping and set up online accounts
Supporting service users to learn the skills to keep in touch with family and friends, such a video call and messaging
Support individuals to agree and aspire on the steps/ goals they would like to achieve in the sessions
Lead on the logistics and organisation of the sessions alongside the staff team
Keep a record of attendees, provide feedback, and report any concerns to the staff team

The skills you need

Confident using digital skills
Willingness and interest in facilitating one to one and group session on basic digital skills
Good communication skills
Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
Calm and patient approach

Organisation