Volunteer support manager jobs

We are looking for a dynamic Senior Research & Analysis Officer to manage and deliver information, data, and analysis to help Youth Futures build evidence for impact.

This is an opportunity for a researcher with excellent data analysis, trial design and data skills to work widely across a busy and ambitious directorate, helping us understand and address youth unemployment in England.

Working with two teams in the Impact and Evidence Directorate, you will gain experience and contribute meaningfully across a range of research and evaluation activities.

• You will work with the Head of Evaluation and Principal Economist to support the design, delivery and management of data systems; scope, commission and manage high-quality evaluations; and conduct data analysis and quantitative social and economic research.
• You will also use your analytical expertise to extract insights from data, identify trends, and liaise with policy and communication teams to prepare outputs for external use.
• You will support the work of YFF’s evaluation team in generating new evidence for employment support programmes and Employer Practice through impact evaluations, including Randomised Controlled Trials.
• The role also offers opportunities to work on data visualisations for effective communication of data and research insights.

This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information on this role, please download our recruitment pack.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

Do you love telling compelling stories? Interested in a role supporting a diverse & interesting organisation? We want to hear from you!

We are looking for a skilled and motivated Trust Fundraiser to join our Communication and Fundraising Team. In this new role, you’ll help secure funding that enables us to support our Diocesan Fundraising Operations for current and future endeavours! You’ll be responsible for researching, writing and submitting high-quality grant applications, as well as nurturing relationships with existing and new grant funders. Your work will directly support the sustainability and growth of our diocese for the next generation.

From creating persuasive funding proposals to managing reporting and impact updates, you’ll play a key role in ensuring our funders see the difference their support makes across the Diocese of Salford. Working closely with colleagues within the team and across the diocese, you’ll coordinate information, track deadlines, and ensure funding is managed in line with funder requirements and best practice.

With your attention to detail and strong organisational skills, you’ll help us grow income and strengthen partnerships.

About the Role

Appointment Type: Full-time, Permanent

Working Hours: 35 hours per week, Monday - Friday. Applicants seeking compressed or reduced hours or flexibile working arrangements will be considered.

Location: Diocese of Salford Cathedral Centre - 3 Ford Street, Salford M3 6DP

We’re happy to discuss flexible and hybrid working arrangements and are keen to support a healthy work–life balance.

Salary & Benefits: £ 32,117 - £36,885, 25 holidays, plus statutory bank holidays and 5 Diocesan closure days.

Main Responsibilities

• Work collaboratively with the Senior Fundraiser to secure major gifts for capital and revenue projects, (predominantly trusts, grants and foundations but this could also include major donor and corporate gifts.)
• Create a trust and foundation funding plan for each fundraising target.
• Prepare and submit compelling and persuasive grant applications for each plan.
• Manage and fulfil grant reports and feedback for each live grant.
• Build a pipeline of potential funding opportunities from trusts and foundations.
• Ensure a database of funders and grant applications is created and maintained.
• Research and analysis to identify funding opportunities with trusts and foundation to develop future plans.
• Work collaboratively with the Senior Fundraiser and the Individual Gifts Officer to set up a new CMS and explore and develop other fundraising income streams.
• Create support documents for parishes to enable them to proactively apply for small grants including National Lottery’s ‘Awards for All’ scheme.
• Research and keep abreast of industry activity and trends.
• Undertake any other reasonable tasks as required.

Safeguarding: The Diocese of Salford is committed to safeguarding and promoting the welfare of children and young people. The post-holder will be expected to contribute to a positive culture of safeguarding within the organisation. All employees of the Diocese are expected to work to promote the safeguarding of vulnerable groups.

They must familiarise themselves with and adhere to the procedures on how to deal with allegations or concerns of abuse and the Church’s Safeguarding Policies and Procedures which can be found at our Diocesan website for future details.

Salford Roman Catholic Diocesan Trustees Registered Charity - Registered Charity No. 250037

Closing date for applications: 5pm on Monday the 16th February 2026

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally. 

Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt. 

Our Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term. 

There’s no ‘average’ case – advice is tailored, and each client is treated equally. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries. 

It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team across the organisation. 

This is a fantastic opportunity for an accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker, with personal and professional development opportunities that include the technical supervision pathway. 

About you:

• MaPS accredited supervisor OR adviser/caseworker
• Experience in working in the Money Advice/Debt sector
• Experience in managing money advice/debt caseloads
• Excellent interpersonal skills to engage with a diverse range of clients,
• Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
• A genuine passion for continual professional development, 
• Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs 
• Be resilient and adaptable.

Key Tasks within this role include; 

• Provide technical supervision to advisers through; File reviews and Responding to live queries
• Undertake one off advice and casework as required
• Guide and empower advisers – coaching through live queries, complex cases and feedback of file reviews
• Ensure services are provided during advertised opening times and within agreed time commitments
• Work closely with the Training & Development Lead to ensure all adviser training plans are progressing and create/deliver technical debt training sessions
• Monitor targets and performance, analysing areas for improvement and working closely with supervisors and advice delivery managers to resolve
• Work collaboratively across the organisation to ensure client linked issues are dealt with appropriately and up to date information on service delivery is disseminated to advisers
• Maintain own clear case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation (using national case management system, Casebook)

Are you an energetic, creative, and organised individual with experience in fundraising and partnership development? Do you want to use your skills to help secure the long-term future of our environment and ecosystems? Join us as we inspire and empower people across Oxfordshire to work together for nature’s recovery.

Work location: Manor House, Little Wittenham. This is a hybrid role, with an expectation of working in the office an average of three days per week, including Tuesdays. Additionally, some evening and weekend work will be necessary to attend networking events.  

As a flexible employer, we’re ideally looking for a person full-time to join our enthusiastic and knowledgeable team but will consider part-time applicants (minimum 21 hours).

• Work with our Chief Executive to lead income-generation and secure our long-term future.
• Create, implement, and monitor our fundraising plans.
• Coordinate and deliver all aspects of fundraising and income generation working with our Chief Executive, Trustees, volunteers, staff, and partners across multiple programmes and partnerships.
• Develop relationships with funders including individuals, trusts, local authorities, funding bodies, and corporates.

Wild Oxfordshire is a charity seeking to create a more natural, resilient, and biodiverse Oxfordshire for the benefit of all. We catalyse change by identifying needs, convening partnerships, and unlocking opportunities for nature recovery action. We collaborate with numerous individuals, communities and organisations, offering expertly curated and inspiring information, bespoke advice, and nature-based solutions.

The person specification and role description, outlining the requirements for the role, are available on our website. Interviews will be held on Monday 22nd or Tuesday 23rd March, with a planned start date of 1st May (if possible).

Head of Customer Contact - Repairs

A place to make a difference

Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required.
Salary: £66,003 per annum
Contract Type: Permanent
Hour: 35 hours per week, Monday – Friday between 8am and 6pm

With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.

We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.

About the role

We’re looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes.

As our Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs).

What you’ll be doing:

• Leading the repairs contact centre to deliver a consistent, customer centred service
• Managing performance, quality and colleague engagement
• Working closely with contractors and technical teams to improve the end to end customer journey
• Using data and insights to develop reporting and drive service improvements
• Influencing how customers connect with us in the future
• Building on a strong foundation to evolve and elevate the service

Salary

The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• CIH qualification or willingness to work towards
• Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment
• Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities
• Previous experience of developing and coaching a team, managing performance and embedding a positive team culture
• Expertise in contact centre resource planning methods
• Financial and budget awareness, with the ability to monitor resources and manage costs.
• Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals
• Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages
• Experience in performance management, dispute resolution, and driving team success through KPIs.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager

REF-226 304

Be a part of a collective and supportive team by joining the London District.

Our Resolutions Officer will take the lead in seeking reconciliation and resolution from complaints received to the London District by following Methodist Church processes. This role will also oversee any employment disagreements with the aim of offering reconciliatory practices. You must have good knowledge and experience of complaint handling (that’s a given), but you’ll also need to possess resilience in dealing with individuals who need support and have the ability to empathise with all involved in these processes, remain calm under pressure and be able to handle difficult and sensitive situations. We value independent thinkers, working on your own initiative, but also those who can work collaboratively with a team.

Why work with us?
A brilliant central office in Westminster, great (supportive) colleagues, flexible working, learning and development opportunities, pay, pensions and generous down time, committed to equality diversity and inclusion, and did we mention the great colleagues?

OVERVIEW OF ROLE

Beacon is seeking a creative, organised, and digitally savvy Digital Content and Communications Officer, whose role will focus on two main areas: delivering day-to-day communications and supporting digital projects.

At the heart of this role is driving engagement with Beacon’s events and projects, strengthening our community connections, and communicating our impact clearly and effectively. You will coordinate content across multiple channels - including social media, email, newsletters, and the Beacon website - and monitor the effectiveness of these communications. This includes writing copy, creating graphics and video content, scheduling and publishing materials, and engaging with the rare disease community on behalf of Beacon. You will also drive promotional and outreach activity, helping connect with patient groups, partners, and wider networks to amplify Beacon’s work.

You will support The Resources Hub (our e-learning platform) by assisting with uploading, formatting, publishing, and updating content. As you grow in the role and depending on your skills and capacity, there may be opportunities to contribute to content development, coordinate volunteers and external partners, or assist with other digital projects, such as podcast production, video series, or multimedia content.

While the focus and direction of your work will stem from ongoing events, projects, and organisational priorities, you will have the opportunity to take ownership of your work and play a key role in driving communications forward. You will collaborate closely with the Digital Resources Manager, COO, and wider Beacon team to gather information, shape messaging, and ensure content is accurate, timely, and aligned with organisational goals.

Working at Beacon

Beacon is a small, close-knit team of 10 people. We are friendly, supportive, and highly collaborative, and we value working closely together. At the same time, in a small organisation, everyone is expected to take responsibility for their work, demonstrate initiative, and confidently manage their day-to-day tasks.

This role is ideal for someone who enjoys working independently, is proactive in keeping work moving, and takes pride in following tasks through to completion, whilst collaborating effectively with colleagues and knowing when to seek input or support.

Training and support will be provided across all of Beacon’s platforms and software, making this an excellent opportunity for someone seeking a junior or early-stage role in digital content in the charity sector.

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MAIN DUTIES AND RESPONSIBILITIES

• Gather information, insights, and key messages from colleagues across the organisation to guide content priorities for communications.
• Draft and schedule social media posts across Beacon’s channels (Instagram, LinkedIn, Facebook) using Hootsuite, ensuring a consistent flow of content.
• Engage with the rare disease community on social media, responding to comments, shares, and messages in Beacon’s voice, and actively interacting with posts from patient groups, partners, and other relevant organisations.
• Facilitate the bi-weekly newsletters on Mailchimp and LinkedIn, including drafting copy, formatting content, and scheduling.
• Liaise with colleagues across the organisation and, where necessary, coordinate input from team members to ensure communications tasks are delivered effectively.
• Support website updates in WordPress and Divi, including uploading news posts, blogs, homepage banners, and other routine page updates, as well as drafting copy as needed.
• Assist with maintaining The Resources Hub by uploading, formatting, publishing, and updating content.
• Create graphics and simple videos using Photoshop/Premier Elements and Canva, using templates initially and gradually developing skills to produce original content, ensuring all visual material aligns with Beacon’s branding guidelines.
• Support promotional and outreach activities, connecting with patient groups, partners, and wider networks to amplify Beacon’s work.
• Monitor the impact of communications on engagement with Beacon’s activities.
• Capture content and provide live updates at key events, including social posts, photos, testimonials, and short videos to engage the community in real time.
• Assist with the preparation of materials in the lead-up to major events and support on-the-day event delivery alongside other team members.
• Provide ad hoc support to projects as required, in line with capacity.
• Attend and represent Beacon at external events.

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PERSON SPECIFICATION

This is a junior or early-stage role in digital content and communications, offering the opportunity to gain hands-on experience across multiple channels in a small, supportive team. We’re looking for someone enthusiastic, proactive, and eager to develop their skills whilst making a real difference at Beacon.

Essential

• Strong written communication skills, with an excellent understanding of the English language, and a keen eye for clear, engaging copy.
• Highly organised, with the ability to manage multiple priorities, timelines, and deadlines.
• Proactive and self-motivated, with the initiative to keep work moving and see tasks through to completion.
• Eager and enthusiastic to learn new software, systems, and digital tools, and willing to develop skills in innovative digital content creation.
• Strong attention to detail and pride in producing high-quality work, with a focus on accuracy, consistency, and fine design elements.
• Adaptable, with the ability to stay focused, resourceful, and effective in a dynamic environment.
• Proficient in internal communication, able to work collaboratively with colleagues and peers.
• Ability to reflect on work, identify opportunities for improvement and enhance processes and outcomes. 
• Positive attitude and commitment to contributing to a small team environment where every individual makes a real difference.
• Collaborative and open, engaging in constructive feedback to drive personal and team development.
• A commitment to Beacon’s mission and desire to represent the charity with professionalism and integrity.

Desirable

• Experience in digital content creation (copywriting, graphics, or video production) through work, volunteering, or student societies.
• Experience posting or engaging on social media or drafting written content for different audiences.
• Familiarity with charity or not-for-profit environments.
• An understanding of rare diseases, medical science, health charities, or small-organisation dynamics.

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FLEXIBLE WORKING

We offer flexible working practices to support a healthy balance between personal and professional life, including hybrid working and flexible hours. Our hybrid working policy requires staff to be office-based for at least 50% of their working time.

Given the high level of cross-team collaboration involved in the Digital Content and Communications Officer role, regular in-person working is particularly important. Following an initial in-person onboarding period, our preference is for this role to be based in the office for at least three days per week on average, to support effective communication and smooth day-to-day working.

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SEE OUR JOB DESCRIPTION FOR A FULL OVERVIEW AND FURTHER INFORMATION ON OUR BENEFITS 

Salary:  

£ 32,855- £38,105 dependant on experience

Contract length:

One-year, full-time position with the possibility of extension.

Location:

Oxfordshire/ Berkshire/ Buckinghamshire.

This is a flexible, hybrid position with a mixture of working from home, 2 days a week in Thames21’s regional office (Wheatley/Oxford), travel to Thames21’s main London office once a month; and site visits across Thames21 catchment areas, as required.

Responsible to:

Catchment Partnership Manager 

About Thames21

Thames21 is an environmental charity that works across London and the Thames Basin to deliver high-impact, nature-based solutions to the climate and biodiversity crisis by restoring rivers, while also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them. 

Diversity at Thames21

Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds, this we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative balanced way. The postholder must actively support this.

Purpose of the job

This post will form part of Thames21’s Catchment Partnership team. The successful candidate will host/ co-host river catchment partnerships and will be responsible for each partnership’s strategic development and expansion, working towards the successful delivery of the Catchment Based Approach (CaBA) to improving rivers. 

You will work with multiple stakeholders and communities to manage and deliver river improvement projects across Oxfordshire and the mid-Thames region. This role is instrumental in developing and delivering a suite of projects, from citizen science water quality schemes to river habitat restoration and natural flood management, helping to implement Thames21’s vision and 5-year plan for healthy, thriving rivers across the Thames Basin.

Main duties and responsibilities: 

The officer will be expected to deliver across five priority areas:

1. Deliver small-scale river improvement projects

To deliver small-scale natural flood management, invasive species removal and habitat restoration projects, often with the aid of our volunteers and external contractors. You will also co-ordinate our citizen science water quality testing network in the region.   

2. Develop diverse, representative, collaborative and delivery focused partnerships

To work autonomously and proactively to seek out and positively engage strategic stakeholders within each catchment area, building the influence and capacity of the Catchment Partnership network to deliver improvements for rivers and local communities. These stakeholders will include (but not limited to) community groups, landowners, eNGOs, local authorities, government agencies, citizen scientists and water companies.

 3. Work with partnership networks to identify, develop and fundraise for river catchment improvement projects

To draw on their knowledge of what makes a river catchment healthy to develop ambitious and impactful catchment improvement project proposals that meet the targets of Thames21’s 5-year plan and the relevant catchment plan. Once identified, the successful candidate will be required to work with relevant Thames21 teams and external partners to successfully fundraise for the development and delivery of these projects. 

 4. Bring together identified projects into detailed, deliverable catchment and sub-catchment plans, monitoring progress against these.

The catchment partnership officer will be responsible for developing deliverable project proposals, catchment and sub catchment plans that draw together projects identified across the catchment/sub-catchment area with landowner and stakeholder support. These plans will clearly articulate priority projects required for delivery to external readers. Where necessary, the catchment partnership officer may be required to support and lead on the delivery of river improvement projects, managing project deadlines and budgets.

5. Break down silos by sharing information and bringing people together; in a way that is catchment wide, cross boundary and across multiple organisations.

The catchment partnership officer will be expected to share knowledge, news, funding opportunities and project progress between stakeholders through meetings, site visits, email newsletters and quarterly meetings of the whole Catchment Partnership (which the Officer will have the responsibility of arranging, coordinating and chairing, including the production of agendas, minutes and actions). The catchment partnership officer will be expected to communicate the work of their catchment partnership networks externally at relevant forums, including the Thames Catchment Forum and strategic community events.

 Other Duties

This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description.  For more inforamtion and how to apply, please see the attached job description.

At British Heart Foundation (BHF), data plays a central role in driving insight, innovation and meaningful impact. As part of our evolving Azure Databricks platform, the Data Engineer will be our product expert contributing to a product that is continuously developing, helping the organisation make better, faster and more informed decisions in support of life saving research. 
 
You’ll help drive our highly advanced Azure Databricks platform that delivers fast, reliable insights across the business. You will build and optimise data pipelines, ingest and transform diverse data sources, design new data solutions, and champion emerging technologies, all while focusing on continuous improvement, it’s a chance to solve complex challenges, shape a growing innovative product, and make a real impact. 
 
Proactive, you’ll operate with a strong sense of initiative, designing and building new data pipelines, organising data and making it accessible for advanced analytics that support research and health projects through data driven insights. Working closely with the Health Insights team, ensuring that high quality, well-structured data underpins the analysis, modelling and evidence that drives BHF’s mission. 
 
This role combines deep technical expertise with strong interpersonal communication, contributing to a collaborative team environment while helping colleagues understand and make the most of the platform’s capabilities. 

About you

​

As our ideal candidate, you'll have: 

• Microsoft certified Azure Databricks engineer and knowledge of Databricks Unity Catalogue with proven experience building and maintaining scalable Data Lakehouse pipelines. 
• Strong programming experience across SQL, Python, R, Java and Scala, with excellent problem solving skills and experience investigating issues and delivering high quality data solutions using Git/GitHub best practices. 
• Hands on experience in data modelling, data warehousing and ETL processes, with a solid track record of integrating, transforming and orchestrating data from a wide range of internal and external sources. 
• A proactive, self starting approach to producing new data pipelines, ensuring data is well organised, high quality and readily accessible for data scientists.
• Strong analytical and problem-solving skills, confident in simplifying complex issues and delivering clear, structured outcomes. 
• Excellent communication and collaboration skills, able to build strong working relationships with the Health Insights team and wider stakeholders with commitment to continuous improvement. 
• Effective time management skills with previous experience balancing multiple priorities and managing out ambiguity, identifying and mitigating risks. 
• Excellent planning, organisational and interpersonal skills enabling to deliver results to deadlines.
• A positive can-do attitude, enthusiasm and willingness to learn. 

Belonging at BHF
 
We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. 

To hear from our people, check out Belonging at BHF. 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Benefits and development

We offer our staff generous benefits, such as:

• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

To find out more about our benefits you can download the Benefits document at the bottom of this page or check out What we offer – Benefits and Development pages.

Harris Hill are delighted to be working with Stella Maris to recruit for the Head of Individual Giving role in order to lead and grow the charity individual fundraising programme at an exciting time of organisational growth. Reporting to the Chief Executive Officer, you will play a pivotal role in recruiting, retaining and developing individual donors, ensuring Stella Maris has the sustainable income needed to deliver its mission.

You will lead our Individual Giving team and oversee national appeals, including the flagship Sea Sunday Appeal, engaging Catholic parishes across England & Wales, Scotland and Northern Ireland.

This is a senior, strategic role for a motivated fundraiser who combines leadership, creativity and strong analytical skills with a passion for making a difference.

About Stella Maris

Stella Maris is the largest ship-visiting network in the world, supporting seafarers, fishers and their families across more than 350 ports in over 50 countries. Formerly known as Apostleship of the Sea, we have been serving the People of the Sea for over 100 years, offering practical, pastoral and spiritual support regardless of creed, gender or ethnicity.

Stella Maris UK works closely with chaplains, volunteers, parishes, maritime charities and industry partners to uphold the dignity, rights and wellbeing of those who live and work at sea.

Key Responsibilities

• Develop and deliver the Individual Giving strategy in collaboration with the CEO and senior leadership team
• Lead national fundraising appeals, including Sea Sunday and seasonal campaigns
• Recruit, retain and steward individual supporters through effective donor journeys
• Grow income through regular giving, legacies, volunteering and other giving products
• Manage and develop the Individual Giving team
• Oversee Salesforce CRM usage, data quality, reporting and compliance
• Manage budgets, income forecasting and campaign analysis
• Ensure compliance with GDPR, fundraising regulations and charity best practice
• Work closely with chaplains, communications, finance and philanthropy teams

About You

You will bring:

• Significant experience in direct marketing fundraising (ideally in the charity sector)
• Proven experience of managing national fundraising campaigns
• Strong leadership and people management skills
• Experience using charity CRMs (e.g. Salesforce, Raiser’s Edge)
• Excellent communication skills and the ability to inspire support
• Confidence working with data to inform strategy and decision making
• A resilient, proactive and collaborative approach

Desirable:

• Experience fundraising in a faith based setting
• Knowledge of the Catholic Church
• Experience managing volunteers and external agencies
• Membership of the Chartered Institute of Fundraising

Salary of £54,000 per annum

Location: London, hybrid working, minimum 2 day a week in the office

Contract type: permanent, full- time, Flexible working patterns will be considered.

Closing date: Wednesday 5th March at 8am

Interview: 19th March

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Senior Product Officer
Salary: £34,582 – £36,120, plus £3,366 London weighting or £500 Home Working Allowance (as applicable)
Location: Hybrid (London office) or remote within the UK
Contract: Permanent

Help shape fundraising products that change lives
We are looking for a highly skilled and thoughtful Senior Product Officer to play a key role in developing, delivering and improving a wide portfolio of fundraising products. This is an exciting opportunity to influence how supporters engage, contribute and connect, while working within a supportive team focused on meaningful impact and continuous improvement.

Sitting within the Engagement and Fundraising directorate, you will support and lead on the development and fulfilment of new and existing fundraising products—from regular giving and lotteries to digital propositions and innovative new ideas. You’ll work with colleagues across multiple teams, external suppliers, volunteers and supporters, ensuring every product is developed to the highest standard and contributes to long-term fundraising goals.

This is a role for someone who thrives on variety, enjoys solving problems creatively, and brings confidence in managing data, stakeholder relationships and product development. You’ll join a mission-driven team committed to inclusion, flexibility and ensuring every supporter has a great experience.

What you’ll do

• Lead or support the development, innovation and delivery of fundraising products
• Manage the fulfilment and end-to-end delivery of products across the organisation
• Create and maintain product performance reports and financial models
• Contribute to product development roadmaps, business cases and strategic papers
• Work with suppliers, external partners and internal teams to ensure high-quality delivery
• Provide insight through research on sector trends and comparable organisations
• Support budget management, including raising purchase orders and processing invoices
• Promote best practice and share specialist knowledge across teams
• Work cross-functionally to maximise fundraising outcomes
• Support campaigns that promote products to new and existing supporters

What you’ll bring

• Highly developed written and verbal communication skills, with the ability to explain complex ideas clearly and persuasively
• Confidence presenting updates, ideas and pitches to a range of audiences
• Ability to analyse, interpret and communicate numerical and financial data
• Strong time management skills, with experience managing competing deadlines
• Proven ability to build and maintain positive relationships with internal and external stakeholders
• Creative and innovative problem-solving skills
• Experience in a customer-focused environment such as fundraising, sales or marketing
• Proficiency in Windows-based software including word processing, spreadsheets and email
• A commitment to high-quality service delivery and a flexible, collaborative approach

What we offer

• Salary: £34,582 – £36,120
• Plus either:£3,366 London weighting (for hybrid London workers), or £500 Home Working Allowance (for remote workers)
• Flexible hybrid or fully remote working options within the UK

Our commitment to inclusion
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Exempt Accommodation Support Service is an expanding project based at our main hub in Digbeth but providing outreach support across a number of locations in the city. We are looking for exempt accommodation workers to provide flexible, person-centred support to people aged 18 years plus who are homeless, have a history of homelessness or who are at risk of becoming homeless and who may have a history of substance misuse. It will primarily be supporting people living in exempt accommodation who have support needs relating to addiction and who are in active treatment or contemplating treatment.

The aims of this service are to provide additional support to improve access and sustainment of suitable accommodation for people engaging in structured drug and alcohol treatment, to reduce the scale of unmet housing need for this group of clients and to build evidence of housing-related need and effective interventions. The service will provide a range of practical support around finances, health and wellbeing, access to volunteering or training opportunities and integration into local communities as well as supporting continued engagement with treatment and tenancy sustainment.

KEY ACCOUNTABILITIES

Finance

• Manage financial bookkeeping (Xero, Sage, or equivalent), including credit control, and oversee charity income and expenditure in line with funding requirements and Charity Commission regulations. Act as the day-to-day liaison with accountants.

• Assist the executive team with budget management, helping to set priorities that meet funder or partner specifications.

• Prepare monthly financial monitoring reports for the trustee board and complete grant reconciliations in line with funder requirements.

Systems & procedures

• Develop and maintain processes that assist business objectives, ensure compliance, and uphold quality standards.

• Monitor daily operations, addressing potential issues proactively.

• Undertake general financial and HR administration, including ordering, invoicing, DBS checks, staff inductions, personnel filing, and systems to support budget monitoring and audits.

• Support the efficient management of office and operational procedures, promoting best practice and maximising efficiency.

Stakeholder & suppliers

• Consider the needs of internal and external stakeholders and incorporate them into strategic planning.

• Manage contractual relationships with suppliers as required.

Data Control & Management:

• Develop and maintain accurate, up-to-date data and information in line with partnership systems and procedures.

• Act as the organisation’s Data Controller, ensuring compliance with the Data Protection Act.

Health & Safety

• To act as the organisation’s Health & Safety lead, to ensure compliance in accordance with HSE and to provide information to the exec team and the trustees.

Administrative

• To provide personal assistance to the Head of Operations, when necessary

• To undertake the minute secretary role for Think Active CSW meetings, ensuring efficient organisation and dissemination of information.

Miscellaneous

• Generating income or raising funds.

• Travel to venues to meet the needs of the organisation

• Assist in the identification and undertaking of the postholder's own training and development requirements in accordance with the appropriate organisation's "confident, capable, inspirational people plan"

• To undertake such duties and responsibilities of an equivalent nature, as may be determined by the Chief Executive or Executive team from time to time, in conjunction with the post holder.

Person Specification

CORE VALUES

• Team player with a supportive, flexible, and professional approach.

• Demonstrates kindness, consideration, appreciation, and tolerance, expecting the same in return.

• Strong work ethic with resilience and willingness to go above and beyond.

• Respects confidentiality and can reflect on personal performance to drive improvement.

SKILLS & EXPERIENCE

Essential

Knowledge:

• Strong understanding of operations management, systems, and processes.

• Knowledge of financial procedures, reporting, and budget management.

• Experience with databases, project management, and IT systems.

• Awareness of safeguarding, health, community, and legislation.

• Knowledge of performance measurement, reporting, and current funding streams in the sport and physical activity sector.

Skills & Abilities:

• Excellent communication and interpersonal skills; able to lead, motivate, persuade, negotiate, and influence at all levels.

• Strategic, critical thinking, and decision-making skills.

• Ability to work under pressure while maintaining high standards.

• IT literate, including ability to use Excel or willingness to adapt and learn new systems, with an understanding of how technology enhances planning, evaluation, and communications.

• Proven project management experience.

Experience:

• Measuring organisational performance to deliver strategic objectives.

• Developing and improving internal and external systems, processes, and communications.

• Strategic planning, implementation, review, and adaptation.

• Managing teams, including setting objectives and reviewing performance.

• Building and maintaining partnerships across voluntary, public, and private sectors.

• Managing budgets (£100k–£300k) and preparing financial reports.

• Generating income, preparing funding bids, and securing resources.

Desirable:

• Experience supporting volunteers, leaders, and professional workforces in sport, physical activity, or health contexts

• Project Management qualification

• Additional finance and budget-setting experience

BEHAVIOURAL TRAITS

• Innovative, forward-thinking, developmental, and solution-focused

• Passionate, inspirational, and motivational with a positive, can-do attitude

TECHNICAL AND PRACTICAL REQUIREMENTS

• Willingness to work occasional evenings/weekends.

• Ability to travel across Coventry, Solihull and Warwickshire.

• This post is exempt from the Rehabilitation of Offenders Act 1974; appointment is subject to a satisfactory DBS check.

• Think Active’s main headquarters are in Leamington Spa, with work also taking place across Coventry, Solihull, and Warwickshire. We operate a blended working model that includes home working, office attendance, and travel to meetings as required. The post holder will be expected to work flexibly to meet the organisation's needs.

About Care4Calais

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK. 

In the UK, we collect and distribute clothing, shoes, mobile phones, and other essential items, alongside offering social support and access to legal, medical, and educational services. In northern France, we operate year-round from Calais, working alongside local communities in Calais and Dunkirk to provide warm clothing, bedding, and services to displaced refugees living in challenging and dangerous conditions.

All of Care4Calais' operations are supported by a small, dedicated staff team, who supervise large volunteer teams to provide critical support to asylum seekers and people on the move in both the UK and France.

About the Role

Care4Calais is recruiting an Operations Coordinator to support its humanitarian operations in northern France. The association operates every day of the week, coordinating the distribution of non-food items (NFI) and providing services and activities, such as phone charging, games, and access to hairdressing, bicycle repair, and sewing equipment.

As an Operations Coordinator, you will oversee the daily distribution of aid and manage volunteer teams, ensuring that proper safety procedures for effective aid distribution are in place, communicated, and consistently applied. You will also contribute to warehouse operations and logistical planning.

You will be part of Care4Calais' core team in France and report directly to the Head of Field Operations in France. The role requires a proactive, hardworking individual with excellent organizational skills and the ability to make quick, compassionate decisions in a fast-paced environment. While this is a challenging position, you will receive a thorough induction and work alongside experienced team members.

Key Responsibilities

• Provide core operational support for Care4Calais’ operations in northern France.
• Support the logistics and purchasing department to manage new and second-hand clothing stock and assist with operational planning for field activities.
• Oversee and deliver Care4Calais’ NFI aid distributions and services to people on the move at the French/British border.
• Manage and support teams of up to 40 volunteers daily to provide services in Calais and Dunkirk, including leading daily briefings and safety training.
• Support the smooth running of a warehouse and donation storage facility.
• Work alongside a small staff team to develop processes, procedures, and documentation to improve the operational efficiency of Care4Calais’ humanitarian work.
• Attend external meetings and build and maintain relationships with partners and key stakeholders, ensuring Care4Calais' operations run smoothly.

 

Person Specification

Essential Criteria:

• Experience working or volunteering in a humanitarian context, with human rights organisations, or with refugees and asylum-seeking individuals.
• Experience managing projects that involve risk management, health and safety, safeguarding, and compliance.
• Strong verbal and written communication skills, including the ability to convey information clearly and concisely to a wide audience.
• Experience managing warehouse operations or complex logistical and purchasing projects.
• Excellent written and spoken proficiency in English.
• Strong digital literacy, including the ability to use Google Workspace effectively.
• Full, clean driving licence and experience or willingness to drive vans.

Desirable Criteria:

• Proficiency in one or more of the languages spoken within asylum-seeking communities, such as Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya, or Amharic.
• Experience working with teams from diverse cultural backgrounds.
• Experience delivering mass distributions of NFI or other aid in a humanitarian context.
• Applicants with refugee or migrant backgrounds, or those with lived experience of the UK or EU asylum systems, are strongly encouraged to apply.

Diversity and inclusion

Care4Calais is committed to fostering an inclusive and diverse work environment. We encourage applications from individuals of all backgrounds, including those with lived experience of the asylum and migration systems.

As a proud member of the Experts by Experience Employment Network (EBE), Care4Calais is dedicated to creating inclusive employment practices that recognise and accommodate the unique experiences of individuals with lived experience. We ensure that our recruitment processes are fair, transparent, and accessible to all candidates, regardless of background.

We strongly encourage individuals with lived experience to apply, particularly those who meet the essential criteria for the role.

À propos de Care4Calais

Care4Calais est une association caritative bénévole qui fournit une aide et un soutien essentiels aux réfugiés en France et au Royaume-Uni.

Au Royaume-Uni, nous collectons et distribuons des vêtements, des chaussures, des téléphones portables et d'autres biens/produits essentiels, tout en offrant un soutien social et un accès à des services juridiques, médicaux et éducatifs.

Dans le nord de la France, nous intervenons toute l'année depuis Calais, en collaboration avec les communautés locales de Calais et de Dunkerque, pour fournir des vêtements chauds, du linge de lit et des services aux réfugiés vivants dans des conditions difficiles et dangereuses.

Toutes les opérations de Care4Calais sont mises en place par une petite équipe de personnel dévouée, qui supervise de grandes équipes de bénévoles pour fournir un soutien essentiel aux demandeurs d'asile et aux réfugiés, au Royaume-Uni et en France.

À propos du poste

Care4Calais recrute une coordinateur d'opérations pour soutenir ses opérations humanitaires dans le nord de la France. L'association intervient tous les jours de la semaine, coordonnant la distribution de biens non alimentaires (NFI) et proposant des services et activités, tels que la recharge de téléphones, des jeux, ainsi que l'accès à des salons de coiffure, des ateliers de réparation de vélos et du matériel de couture.

En tant que coordinateur des opérations, vous superviserez la distribution quotidienne et gérerez les équipes de bénévoles, en veillant à ce que les procédures de sécurité nécessaires à une distribution efficace soient en place, communiquées et appliquées systématiquement. Vous contribuerez également à la gestion de l’entrepôt et à la planification logistique.

Vous intégrerez l'équipe principale de Care4Calais en France et serez directement rattaché(e) au/à la Responsable des Opérations Terrain France. Ce poste requiert une personne proactive et déterminée, dotée d’excellentes compétences organisationnelles et capable de prendre rapidement des décisions, avec bienveillance dans un environnement en constante évolution. Bien qu'il s'agisse d'un poste exigeant, vous bénéficierez d’une formation approfondie et travaillerez aux côtés de membres expérimentés de l'équipe.

Principales responsabilités

• Fournir un soutien de base aux opérations de Care4Calais dans le nord de la France.
• Assister le service logistique et approvisionnement pour gérer les stocks de vêtements neufs et d'occasion et aider à la planification des activités sur le terrain.
• Superviser et fournir les distributions d'aide humanitaire et les services NFI de Care4Calais aux personnes déplacées à la frontière franco-britannique.
• Gérer et accompagner quotidiennement des équipes de 40 bénévoles maximum pour fournir des aides à Calais et à Dunkerque, notamment en réalisant des briefings quotidiens et des formations à la sécurité.
• Participer au bon fonctionnement d’un entrepôt et d’un centre de stockage de dons.
• Travailler aux côtés d'une petite équipe pour développer des processus, des procédures et de la documentation afin d'améliorer l'efficacité du travail humanitaire de Care4Calais.
• Participer à des réunions externes, établir et entretenir des relations avec les partenaires et les principales parties prenantes, afin d’assurer le bon déroulement des opérations de Care4Calais.

Expériences requises :

Critères essentiels :

• Expérience professionnelle ou bénévole dans le domaine humanitaire, auprès d’organisations de défense des droits de l’homme ou auprès de réfugiés et de demandeurs d’asile.
• Expérience dans la gestion de projets impliquant la gestion des risques, la santé et la sécurité, la protection et la conformité.
• Solides compétences en expression orale et écrite, y compris la capacité de transmettre des informations de manière claire et concise à un public large.
• Expérience de gestion d’entrepôt ou de projets logistiques et d’approvisionnement.
• Excellente maîtrise écrite et orale de l'anglais.
• Solides compétences numériques, y compris la capacité d’utiliser efficacement Google Workspace.
• Permis de conduire B (complet et valide) et expérience ou volonté de conduire des camionnettes.

Critères souhaitables :

• Maîtrise d’une ou plusieurs des langues parlées au sein des communautés de demandeurs d’asile, telles que l’arabe, le farsi, le pachto, le dari, le kurde, le sorani, le tigrinya ou l’amharique.
• Expérience de travail avec des équipes d’horizons culturels divers.
• Expérience dans la distribution massive de biens non alimentaires ou d’autres aides dans un contexte humanitaire.
• Les candidats réfugiés ou migrants, ou ceux ayant une expérience des systèmes d'asile du Royaume-Uni ou de l'UE, sont fortement encouragés à postuler.

Diversité et inclusion

Care4Calais s'engage à favoriser un environnement de travail inclusif et diversifié. Nous encourageons les candidatures de personnes de tous horizons, particulièrement celles ayant une connaissance concrète des systèmes d'asile et de migration.

En tant que membre du réseau Experts by Experience Employment Network (EBE), Care4Calais s'engage à créer des pratiques d'emploi inclusives qui reconnaissent et intègrent les expériences uniques des personnes ayant une expérience vécue. Nous veillons à ce que nos processus de recrutement soient justes, transparents et accessibles à tous les candidats, quelle que soit leur origine.

Nous encourageons fortement les personnes ayant une expérience vécue à postuler, en particulier celles qui répondent aux critères essentiels du poste.