Volunteering management jobs

In the last four years we have tripled our turnover, moved from delivery at one site to having thirteen outreaches and have doubled the number of clients we are seeing. We are now looking for an enthusiastic, full time Welfare Benefits Worker to build up a much needed Welfare Rights Unit.  We have a small unit of volunteers who support clients with appeals, and our next stage is to build a volunteer based form filling service.  Whilst holding a small caseload of your own, it is the development of this service that would be your principal task.

To be successful you will need to be a qualified Citizens Advice Adviser, preferably with experience of delivering Benefits casework, and to be able to develop and lead volunteers.  If the longer term Welfare Rights Unit project interests you but this post would not be an option for you as it stands, we would also welcome a conversation.

Our service operates to very high standards, but we also work hard to make it an enjoyable and supportive work environment. 

If this sounds like a team you would fit into please e-mail your updated CV and a covering letter to Chris Roberts, Chief Executive using the e-mail title “Benefits vacancy”.

Applications close at Midnight on Sunday 2nd August.  Provisionally interviews are planned for Thursday 13th August.

Due to the potential number of applicants we are sorry but we will not be able to enter into correspondence or discussion with unsuccessful candidates.

We're looking for an experienced and strategic leader to drive our volunteer growth ambitions and deliver an inclusive, high-quality volunteering experience.

As Head of volunteering services, you'll lead the end-to-end volunteer journey, playing a key role in increasing volunteer numbers, enabling more girls and young women to benefit from Girlguiding. You’ll champion equality, diversity and inclusion, ensuring we attract, support and retain a diverse volunteer community.

We're looking for an inspiring leader with a passion for volunteering, inclusion and creating outstanding experiences that enable girls and young women to thrive.

About Girlguiding

Girlguiding is the UK’s largest youth organisation dedicated completely to girls. We’re over 300,000 Rainbows, Brownies, Guides and Rangers, who come together to laugh, learn, explore and have adventures, in communities across the UK and virtually. We're almost 80,000 volunteers who make guiding happen by giving time, talent and enthusiasm. Girls can do anything. We’re a powerful collective voice – with girls, led by girls – changing the world for the better.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. We welcome applicants from all backgrounds.

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with our hybrid working model. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require. 

We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch with us.

We're looking for an exceptional leader to drive transformational change in volunteering across our organisation and help deliver our ambitious strategy for growth in volunteers and girls.

As Head of volunteering transformation, you'll define the future model of volunteering at Girlguiding, leading organisation-wide programmes that improve the volunteer experience and support sustainable growth.

We're looking for a strategic, forward-thinking leader with a passion for volunteering, transformation and creating inclusive experiences for all. 

About Girlguiding

Girlguiding is the UK’s largest youth organisation dedicated completely to girls. We’re over 300,000 Rainbows, Brownies, Guides and Rangers, who come together to laugh, learn, explore and have adventures, in communities across the UK and virtually. We're almost 80,000 volunteers who make guiding happen by giving time, talent and enthusiasm. Girls can do anything. We’re a powerful collective voice – with girls, led by girls – changing the world for the better.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. We welcome applicants from all backgrounds.

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with our hybrid working model. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require. 

We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch with us.

The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.

We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Kent. 

Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.

Your work will involve maintaining and monitoring our existing HCT peer projects across Kent. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects. 

This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Kent Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.

Who are we?

Volunteer Centre Hackney is a thriving charity (annual income circa £1.1m, with 29 paid staff). providing volunteering infrastructure to the voluntary sector across the City of London and the London borough of Hackney. We support over 1,500 residents a year to realise their skills and passions through volunteering and social action, and to share these for the benefit of others. We also provide volunteering resources, advice and guidance on best practice in volunteer management, to hundreds of charities and community organisations.

Background and Aims of the Community Health Champion Programme

This role is for our Community Health Champions Programme (CHC). The programme is led by and for City & Hackney’s diverse communities. Community Health Champions (Champions) empower residents to become aware of, take ownership and work towards more positive health and wellbeing outcomes.

This is achieved by the programme sourcing, recruiting, training and supporting a diverse cohort of Champions who live, work, volunteer or study within City & Hackney. Our vast network of 230+ Champions who amongst them speak 40+ languages, are instrumental in tailoring and sharing vital health messaging with residents and feeding back insights, concerns and questions which are then used to develop more bespoke, relevant and culturally nuanced health messaging. Champions, with support from the programme, give voice to communities with varying levels of health literacy: how residents access, assess, and engage with healthcare information, services and systems.

The programme was launched during the Covid-19 pandemic but has now expanded to focus on wider health issues and wider determinants of health such as mental health and wellbeing, long term conditions, diet and nutrition.

Purpose of the Role

The Communications and Engagement Officer will lead on programme communications, coordinating and delivering the day-to-day communications that power the Community Health Champion CHC) programme. The primary goal of this role is to equip Champions with accessible, inclusive, high-quality communications content, tools and resources enabling them to effectively engage in the programme whilst building trust and improving health literacy across City & Hackney.

This is a hands-on role focused on amplifying community voices, positioning and showcasing the continued impact of Champion activities, maintaining a positive programme reputation, and ensuring our health messages reach the people who need them most.

Are you someone who leads from the front? Do you want a role where no two days are the same – one that combines hands-on project delivery, meaningful work with volunteers, and making the evidence count? The South London Mission is looking for a Community Projects & Volunteer Officer to be at the heart of our work.

This is not a desk-bound role. You’ll be packing Brite Box meal kits, running sessions with families and older people, building and leading a committed volunteer team, and producing reports that tell our story to funders and decision-makers. It’s a role for someone equally at home lifting boxes and writing impact reports.

About East London Business Alliance (ELBA)

ELBA is a leading social regeneration charity in east London. Our mission is to develop employee volunteering and employment initiatives to decrease poverty, improve social mobility and increase equality for communities in east London and beyond. We facilitate corporate support from over 100 organisations into our community, education and employment programmes. 

With over 35 years of experience enabling successful partnerships between businesses and communities, ELBA engages over 16,000 corporate employees in volunteer programmes annually that support employment, education and community initiatives. In 2024 the Community Works programme supported over 250 charities and social enterprises through engaging employee volunteers in practical and skills-based volunteering opportunities.

About BIG Alliance

BIG Alliance (Businesses for Islington Giving) delivers business-supported employee volunteer programmes to strengthen links between businesses, community organisations and education institutions across Islington. In doing so, it aims to help address issues of poverty and isolation, which are prevalent across the borough, despite the perception of Islington being an area of high wealth. Established in 2012, BIG Alliance aims to make community investment easier, more effective and more rewarding for its business members. It is a subsidiary of the East London Business Alliance – a registered charity that has been supporting the social and economic regeneration of east London for 30 years.

About Mentoring Works

ELBA’s Mentoring Works programme has been running since 1996 and has supported thousands of young people across London and beyond. Mentoring Works connects Year 10 and Sixth Form/college students to volunteer business mentors working in the City and Canary Wharf. Mentors and mentees connect regularly for sessions designed to develop the knowledge, skills and qualities needed for future careers. Sessions explore the Skills Builder framework and key employability competencies but can also be tailored to individual needs. Mentoring Works provides resources, guides mentees in their own decisions and discoveries and promotes networks, opportunities and social mobility.

Purpose of the job

To be responsible for supporting the key aims and deliverables of Mentoring Works. The Mentoring Works Project Manager will need to develop and manage strong relationships with schools and colleges; recruit students and engage and train business volunteers as mentors; design resources; deliver sessions; monitor relationships; support with safeguarding and produce robust impact evaluations for the programme. You will be required to support other members of the Mentoring Works team and your colleagues as and when required. The post will be managed by the Head of Programmes - Education, with further support and training from the Mentoring Works team. The post holder will have regular one-to-one support for input and guidance to achieve agreed success indicators and will be subject to annual performance appraisals with mid-year reviews.

Working for ELBA

ELBA has a generous annual leave entitlement that increases with length of service; life assurance; 5% employer pension contribution; BUPA health cash plan; enhanced maternity and paternity pay; an active well-being and equalities programmes led by staff; a varied and busy learning and development schedule; cycle purchase scheme; and an enhanced Employee Assistance Programme (EAP).

Job Description

• Manage relationships with schools, colleges and employers, with particular responsibility for ELBA’s partners 
• To promote safety and wellbeing of students at all times, to follow ELBA’s safeguarding policies and have full regard to the policies of the partners engaged in the programme.
• Oversee individual employee volunteer (mentor) and student (mentee) relationships to ensure programme objectives are being met. 
• Plan and deliver employee volunteer and student recruitment sessions.
• Deliver training sessions for employee volunteers.
• Match employee volunteers with students in line with targets. 
• Lead on development and delivery of group activities to support the Mentoring Works programme and feedback sessions with students.
• Build effective working relationships with ELBA corporate partners engaged with Mentoring Works to promote and enable delivery of projects/activities.
• Where required, support the Head of Programmes - Education with external communications, company and funder reports detailing the progress, impact and evaluation of Mentoring Works delivery. 
• Develop programme material and share best practice within ELBA and Mentoring Works.
• Develop internal systems and work on streamlining processes.
• Organise sessions, workshops, events, and feedback forums for mentoring relationships.
• Work as part of the ELBA team to ensure corporate partners and schools receive excellent service.

General

• Use ELBA’S internal systems to maintain records and report progress via our CRM, Salesforce.
• Represent and act as an ELBA ambassador at meetings and functions as required
• Attend and contribute to Mentoring Works and Education team meetings.
• Attend ELBA team meetings, collaborate with colleagues on projects where appropriate and contribute to the development of ELBA.
• Adhere to relevant policies including equal opportunities and health and safety.
• Undertake any other reasonable duties as requested by your line manager.

Person Specification

ELBA’s core competencies define the principles and ethos that are central to the way we seek to operate as an organisation and the way we treat those with whom we come into contact. They inform us what we do and how we do it; we expect every member of staff to commit to creating value for our members and community partners. ELBA’s core competencies are:

• Accountability
• Relationship management
• Thought leadership

In addition the ideal candidate will have:

Essential skills and experience

• Excellent project management skills, managing projects from inception through to completion and evaluation. 
• Strong interpersonal skills with the ability to work effectively with partners across the private, public and voluntary sectors.
• Highly organised, thorough, with an attention for detail and an ability to prioritise work under pressure and deliver success indicators to agreed deadlines.
• Excellent oral and written communication skills with the ability to articulate messages clearly and concisely in an engaging style, consistent with ELBA’s brand.
• Ability to manage and track multiple projects, often with competing deadlines.
• Effective interpersonal skills including negotiation, persuasion, flexibility and problem solving.
• Experience of developing sustainable and effective partnerships with multiple stakeholders.
• The ability to work across all levels of ELBA’s corporate partners, schools, colleges and local stakeholders.
• Ability to work collaboratively within ELBA to develop and share best practice.
• An understanding and passion for the principles of corporate community investment and employee volunteering.
• An understanding of the principles of safeguarding as it applies to students in education and employee volunteering. 

Desirable skills and experience

• Knowledge and experience of corporate community investment.
• Experience of working with and facilitating employee volunteering activities.
• Experience of working with young people and developing educational sessions and materials.
• Experience of programme monitoring, evaluation and impact measurement techniques within education or corporate community investment. 

ELBA is proud to represent the diversity of the communities we support. We are an equal opportunities employer and we welcome all applications.

Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.

Retail Manager – The Hangar

The Wisdom Hospice | Rochester, Kent £32,000 - £34,000 per annum (dependent on experience) 37.5 hours per week 25 days annual leave plus bank holidays

This is no ordinary retail management role.

At The Wisdom Hospice, every sale helps fund exceptional hospice care for local people and their families. The Hangar is our flagship retail destination - a vibrant, large-format store that redefines what charity retail can be.

Forget traditional charity shops. The Hangar is a unique retail experience filled with high-quality donated stock, exciting discoveries, sustainable fashion, homeware treasures, and ever-changing displays. It is a destination for shoppers, bargain hunters, fashion lovers and supporters alike.

We're now looking for an exceptional Retail Manager to lead this thriving store and take it to the next level.

The Opportunity

This is a rare chance to put your own stamp on a high-profile retail operation while directly supporting a cause that changes lives.

We're looking for a creative, commercially-minded leader who can transform donated goods into compelling retail experiences, inspire customers to return time and again, and build a passionate team of staff and volunteers around a shared mission.

The successful candidate will have the vision to see opportunities where others see stock, the drive to exceed targets, and the people skills to create an outstanding customer experience every day.

What You'll Do

Drive Commercial Success

• Deliver and exceed sales and income targets
• Maximise the value of donated stock through effective pricing and presentation
• Create engaging promotions, events and seasonal campaigns
• Seek new opportunities to increase footfall and revenue

Bring Creativity to Life

• Develop eye-catching visual merchandising and store displays
• Create an exciting and inspiring shopping environment
• Use your flair for retail presentation to showcase stock at its full potential
• Support local marketing and social media activity

Lead and Inspire People

• Motivate, coach and develop a team of paid staff and volunteers
• Create a positive, energetic and inclusive culture
• Recruit and retain volunteers who share our passion
• Deliver outstanding customer service standards across the store

Ensure Operational Excellence

• Oversee day-to-day store operations
• Manage stock flow, rotation and gift aid processes
• Maintain excellent standards of health and safety, compliance and cash handling
• Keep the store looking professional, safe and welcoming at all times

About You

We're looking for someone who is as passionate about people as they are about retail.

You'll bring:

• Proven experience in retail management with responsibility for delivering sales targets
• Strong people leadership and team development skills
• A creative eye for visual merchandising and product presentation
• Excellent communication and relationship-building abilities
• Commercial awareness and sound business judgement
• Confidence using social media and digital tools
• A proactive, hands-on approach and a genuine passion for our cause

Experience in charity retail is highly desirable, but we would also welcome applications from talented commercial retail managers looking to move into the charity sector.

Additional requirements:

• Full UK driving licence
• Good standard of education (A-Level or equivalent)
• Enhanced DBS check required

Why Join The Wisdom Hospice?

This is more than a retail management position.

It's an opportunity to lead a store with real purpose, inspire a community of supporters, and generate vital income that helps deliver outstanding hospice care across Kent.

You'll be joining an organisation that is passionate about its mission, ambitious about its future, and committed to finding the right person to help make The Hangar the premier charity retail destination in the region. 

Apply Now

If you're a dynamic retail leader with commercial flair, creative vision and a passion for making a difference, we'd love to hear from you.

We are looking for a supportive and motivating Progression Coach to join our established and respected Step Up programme and help people with a wide range of mental health issues progress towards their goals. These can include volunteering, training or paid employment.

Step Up has been running successfully in Hackney since 2015 and works in partnership with statutory and voluntary mental health services. We work with people living with a rage of conditions including, but not limited to: depression, anxiety, bipolar disorder and schizophrenia.

Through workshops, training and individual coaching, people are supported to gain confidence, independence, vocational skills and resilience with a reduction in social isolation. The role involves carrying out careful assessments of each person’s needs and interests, to create pesonalised journey plans that include interesting and relevant volunteering positions. These are with local charities and community organisations who are given ongoing support and guidance to help these be a rewarding and worthwhile experience.

We are seeking a candidate who has a real understanding of the barriers faced by people who have extensive mental health support needs, and by people who may have never worked in a paid role, to progress towards life goals. You will join a supportive environment with strong values of enabling people to progress in their lives. We offer flexible working, a generous annual leave allowance, monthly group therapeutic supervision and the opportunity to receive ongoing mentoring and training as you need. At VCH, all staff work closely together to tackle challenges. You will receive ongoing support and be given flexibility and creativity to develop your own working style, with the support of your manager and colleagues.

About the role

This is an exciting opportunity to develop and strengthen SSAFA’s Community Volunteering Service, supporting serving personnel and their families.

You will oversee the full lifecycle of community volunteers, from recruitment and development through to supervision, ensuring a high-quality and impactful service.

You will work closely with the Serving Community Service Manager and wider SSAFA teams to deliver a sustainable service. This includes building effective referral pathways, strengthening partnerships across the Armed Forces community, and promoting SSAFA’s support through engagement activities and events.

A crucial element of the role is identifying and securing funding opportunities. Working in partnership with the Grants and Statutory Income team, you will contribute to funding applications and support the long-term sustainability of community volunteering initiative

About the team

You’ll be part of a small, friendly and supportive team, working together to deliver SSAFA’s vital support to the serving community through our Serving Community Support Team.

In this collaborative role, you’ll work closely with colleagues across SSAFA, as well as external partners and stakeholders, to raise awareness of the unique needs and challenges faced by the serving community—and how our services can make a real difference.

About you

You will have experience managing volunteers, ideally across dispersed locations, and a strong understanding of community service delivery.

You will be highly organised, with excellent attention to detail, and confident in analysing data and producing clear reports. Strong communication and relationship-building skills are essential, along with the ability to work independently and manage competing priorities.

You will also have a good understanding of safeguarding responsibilities, data protection requirements, and the importance of maintaining compliance across training and vetting processes.

A clear understanding of the Armed Forces community and the unique challenges faced by serving personnel and their families is essential.

About SSAFA 

SSAFA, the Armed Forces charity, is a trusted source of support for the Armed Forces community in their time of need. In 2024, our dedicated teams of volunteers and employees supported more than 54,000 people through a wide range of services. This includes veterans, serving personnel (regulars and reserves), and their families, wherever and whenever they need us.

SSAFA understands that behind every uniform is a person. We are here for that person and their family, offering practical, emotional, and financial support tailored to their unique circumstances.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Since 1892, Birmingham Dogs Home has been rescuing, reuniting and rehoming dogs across the West Midlands. Each year, thousands of dogs receive the second chance they deserve thanks to the kindness and generosity of our supporters and volunteers.

As we prepare to celebrate our 135th anniversary, we're looking for an enthusiastic Volunteer Coordinator to help shape and grow our volunteer programme across our Solihull and Wolverhampton centres.

Volunteers are at the heart of everything we do. In this role, you'll recruit, support and inspire people who generously give their time to help dogs in our care. From welcoming new volunteers and coordinating training to building relationships with local organisations and supporting corporate volunteering days, you'll play a key role in creating a positive and rewarding volunteering experience.

Working closely with the Head of Income Generation, you'll lead the day-to-day delivery of our volunteer programme, helping to ensure our volunteers feel valued, supported and equipped to make a real difference.

About You

We're looking for someone with experience of coordinating or managing volunteers, who enjoys working with people and building lasting relationships.

You will be organised, confident in managing a varied workload and comfortable working across multiple sites. You will enjoy motivating others, bringing people together and finding practical solutions that help both volunteers and colleagues.

An excellent communicator, you will build relationships with a variety of stakeholders, whether you're welcoming a new volunteer, supporting an existing team member or developing partnerships with local organisations and businesses.

Most importantly, you'll understand the value that volunteers bring to Birmingham Dogs Home and be passionate about creating an environment where they feel appreciated and motivated to continue making a difference.

In return, we offer:

• Two weeks' free dog boarding
• 25% discount on veterinary treatment
• Free on-site parking
• Life assurance
• BHSF Health Plan
• Employee Assistance Programme
• Pension contribution
• Ongoing CPD and development opportunities

If you're looking for a role where you can make a genuine difference and help people change the lives of homeless dogs every day, we'd love to hear from you.

We aim to prevent or delay the onset of Type 2 diabetes and ultimately to achieve our vision of a world where diabetes can do no harm.

We’re working to build and grow a powerful movement of people helping to achieve a world where diabetes does no harm. The Engaging Communities and Volunteering Manager will lead a team, working alongside the diabetes community, which empowers people, communities and organisations to raise awareness, influence change and support people affected by diabetes to live well and access better care. 

You will be a dynamic and inspiring leader experienced in all aspects of project management. You will be skilled in developing and delivering programmes which support people in challenging circumstances, working with people and communities to improve life outcomes. You will be experienced in managing teams, supporting colleagues to excel and deliver high impact strategic outcomes. You will understand the needs of diverse groups and be passionate about ensuring that support is developed collaboratively with people with lived experience enabling them to live will and access better care. You will have excellent communication and engagement skills which enable you to grow and nurture relationships with a complex set of stakeholders, including people with lived experience, volunteers and community organisations.

This is a Home-based role, connected to our office in Wolverhampton. Ideally you will need to be located in the Midlands and East of England region.

Head of Volunteering

Shape the future of volunteering at one of the UK's leading charities for disabled children. Lead an ambitious strategy to transform how thousands of volunteers contribute to changing lives across retail, fundraising, and community programmes.

About Newlife

As one of the UK's leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better - for the families we serve, and for the people who help us to make that happen.

Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information – as well as a listening ear. Our campaigns help to give children with disabilities and their families a voice, advocating for change to benefit the families we serve. And we support adults with additional needs with volunteering and employment opportunities, providing an introduction to the workplace and a means for career development.

Across the whole of Newlife, our teams are crucial to our success – it's not just a job; here you'll be helping us to change lives every day.

What you'll be doing

You'll lead the development and delivery of an ambitious volunteering strategy that increases Newlife's capacity, reach and impact. Working across retail, supply chain, warehouse, fundraising and community-based activities, you'll significantly grow volunteer involvement over the next three years.

Strategic Leadership

• Lead development and delivery of Newlife's Volunteering Strategy
• Implement annual volunteering plans supporting organisational growth
• Identify emerging trends and best practice in volunteering and charity retail
• Contribute to strategic leadership as a member of the Charity Leadership Team

Volunteer Growth and Engagement

• Significantly increase volunteer recruitment, retention and engagement
• Ensure volunteering opportunities are accessible, inclusive and rewarding
• Monitor volunteer satisfaction and impact using data and insight
• Champion volunteering as key to strengthening communities and improving outcomes

Innovation and Experience

• Explore technology-enabled and partnership-based approaches to volunteer engagement
• Develop contemporary volunteering models supporting operational growth
• Promote best practice in volunteer management, recognition and development
• Ensure volunteers are equipped and empowered to make meaningful contributions

Partnerships and Growth

• Develop relationships with corporate partners, educational institutions and community organisations
• Identify skilled volunteering and employer-supported volunteering opportunities
• Contribute to funding bids and partnership proposals
• Represent Newlife externally as an ambassador for the charity

What we're looking for

Experience

• Significant experience leading national volunteering programmes in charity, retail or not-for-profit sectors
• Developing and implementing strategic plans and improvement programmes
• Managing teams and delivering organisational growth through volunteering
• Partnership working with businesses and community organisations
• Budget management, performance monitoring and quality assurance

Skills

• Strong understanding of volunteering best practice and engagement
• Knowledge of contemporary charity retail and volunteer-led operating models
• Strategic leadership and people management abilities
• Excellent communication and relationship-building skills
• Passion for improving outcomes for disabled children and their families

Location: Hybrid (2 days per week in Cannock – visits to retail locations and other sites as required)

Reports to: Charity Director

Disclosure and Barring Service (DBS) checking may be necessary for this role.

Ready to transform volunteering?

Join us as Head of Volunteering and lead the strategic growth of volunteer engagement across one of the UK's most impactful charities. Help us build a movement that changes lives for disabled children and their families.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Job Title to play a pivotal role in our Service in location.

Sounds great, what will I be doing?

PARAGRAPHS ONLY - NO BULLET POINTS - Explain the key responsibilities 

The post holder will take a project management approach to coordinating and delivering volunteer-led projects across Hestia, with a particular focus on supporting Domestic Abuse services. They will be responsible for engaging, recruiting and onboarding volunteers in line with Hestia's volunteer recruitment processes, ensuring volunteers receive a welcoming and positive introduction to the organisation. Working closely with operational teams, the post holder will build strong and effective relationships with services, inspiring and supporting staff to think creatively about how volunteers can add value and enhance outcomes for the people we support. They will play a key role in developing and delivering meaningful volunteer-led activities that help women accessing Domestic Abuse services experience a greater sense of purpose, connection and joy. The post holder will also provide advice, guidance and best practice support to staff working alongside volunteers, ensuring volunteers are effectively supported throughout their journey with Hestia, while responding to prospective volunteer enquiries and acting as an ambassador for volunteering across the organisation.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The successful candidate will have excellent organisational and project management skills, with the ability to effectively coordinate multiple priorities and deliver successful outcomes. They will be able to provide guidance, encouragement and support to volunteers, colleagues and service users in a professional, empowering and person-centred manner. Previous experience of recruiting and/or supervising staff or volunteers would be advantageous, although this is not essential. The post holder must be confident in engaging with a wide range of people in a warm, approachable and welcoming manner, enabling them to build positive and productive relationships. Strong IT skills are essential, including proficiency in Microsoft Office applications such as Word, PowerPoint, Excel and Outlook, alongside good literacy, numeracy and evaluation skills. The successful candidate will have an understanding of the cultural, social and health issues affecting Hestia's service users, particularly those accessing Domestic Abuse services, and will be able to apply this knowledge sensitively in their work. They will be skilled in building effective partnerships and working collaboratively with stakeholders across the statutory, voluntary and private sectors. A sound understanding of safeguarding and the ability to recognise, respond to and appropriately escalate safeguarding concerns is also essential.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.