Administration and communications officer jobs

Our people and volunteers are at the heart of our mission. This role is a fantastic opportunity for an experienced, people-focused manager to shape and deliver both our employee and volunteer experience. You will lead on the design and delivery of our people processes, recruitment, and engagement initiatives, while also driving forward our volunteer strategy and ensuring a positive, consistent experience for our 400+ volunteers.

Working closely with team members across The Charity, you’ll bring expertise, energy and creativity to support, engage and inspire people to give their best - whether they are employed by the charity or volunteering their time and skills.

WHO WE'RE LOOKING FOR:

We’re looking for a people-focused and purpose-driven manager who will bring energy, empathy, and expertise to our employee and volunteer experience. You’ll be equally confident in advising managers and leaders on people matters and delivering operational processes, from recruitment to onboarding.

You’ll be able to navigate HR and volunteering processes with confidence, ensuring our people feel supported, valued, and equipped to perform at their best. And you’ll have experience of managing or developing volunteer programmes, with a passion for creating a positive, engaging and inclusive experience for everyone who chooses to give their time and skills to The Charity. Whilst we recognise candidates won’t necessarily hold equal strength in employee and volunteer management, the role holder will need experience working across these areas in this role.

You’ll be curious, digitally minded and comfortable using insight and feedback to drive improvements. But above all, you’ll be motivated by our vision to find a cure for brain tumours and will be inspired by how incredible people and volunteering practices can play a part in making this happen.

KEY ACCOUNTABILITIES:

Managing people operations and advisory support

· Support managers with employee relations advice and guidance (informal and formal people processes), acting as a trusted expert on all people policy and process matters.

· Oversee the employee lifecycle from recruitment through to leaving The Charity, ensuring inclusive, legally compliant and engaging processes throughout each stage.

· Lead recruitment campaigns and talent attraction, writing compelling adverts and building a diverse talent pipeline.

· Manage onboarding and induction processes to ensure a positive first 100 days at The Charity.

· Oversee the communication and administration of policies, contracts, payroll changes, and compliance checks (Right to Work, DBS, references).

· Partner with People & Culture team members to plan and deliver initiatives relating to wellbeing, performance, reward and recognition, and EDI.

· Maintain accurate records on PeopleHR (our HR database) and Team Tailor (our Applicant Tracking System), ensuring compliance with employment law and GDPR.

Managing volunteering operations

· Lead the operational plan with respect to volunteering, ensuring volunteering supports departmental priorities. This will include acting as the central point of contact for volunteering operations, providing guidance, support and inspiration to teams and volunteers on volunteering policy and process.

· Oversee the recruitment, induction and training of volunteers, working with the People Operations Officer, Senior Learning Officer and People Administrator, developing digital and in-person learning resources. This will include promoting volunteering opportunities internally and externally, ensuring clear and engaging communications.

· Develop recognition initiatives to ensure volunteers feel valued and connected, including campaigns such as Volunteers’ Week and Trustees’ Week, working alongside the Internal Communications Manager role.

· Support Volunteer Coordinators across teams with advice, training and problem-solving to ensure a consistently excellent volunteer experience.

· Ensure volunteering activity is safe and aligned with safeguarding, risk and data protection standards through ensuring policies and procedures are up to date and compliant with legislation.

· Manage the volunteer management system (Volunteero) and use data and feedback to evaluate and improve the volunteer experience.

Supporting values-led best practice through our work

· Build strong collaborative relationships with team members across The Charity to maximise the contribution of both employees and volunteers.

· Champion our values of being bold, collaborative, innovative, and community first through all people and volunteer initiatives.

· Keep abreast of external best practice in HR and volunteering to ensure our approaches are inclusive and effective.

· Provide line management support to People and Culture team members where relevant, ensuring clarity of expectations and activities, and supporting their development and wellbeing.

The Survivor Engagement and Activism Coordinator leads the Helen Bamber Foundation’s work to ensure that survivors of trafficking, torture, and human rights abuses are meaningfully involved in shaping services, influencing policy, and driving social change. Working within the Community and Integration team, the post holder safeguards and supports clients as they participate in advocacy, leadership, and organisational development projects.

They oversee key survivor engagement programmes, including the Ambassadors for Change advocacy and leadership programme, the Client Voices Forum, the Board Advisers, and the Alumni Network. This involves coordinating training, facilitating meetings, supporting campaigns, managing administrative processes, and ensuring survivors are prepared, empowered, and safe throughout their involvement.

The role also involves developing innovative ways for survivors to collaborate with staff, contributing to service design, organisational strategy, and sector-wide initiatives. The post holder builds relationships across the asylum and modern slavery sectors, manages lived experience opportunities, and may support client progression and education casework when needed.

Throughout all responsibilities, the Coordinator champions survivor leadership, promotes diversity and inclusion, maintains the ethos of the charity, and practices strong self-care while working with traumatic material.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Human Resources team sits within the Operations Directorate, led by the Chief Operating Officer (COO). This role reports directly to the Head of People & Culture, who is a member of the Senior Management Team (SMT) and ensures that people, culture, and inclusion are embedded at the heart of the charity’s strategic and operational priorities.
The Human Resources team plays a crucial role in supporting the charity’s mission, ensuring that we attract, develop, and retain talented and committed staff, foster a positive and inclusive workplace culture, and maintain compliance with employment law and best practice.

Job purpose

This role partners closely with the Head of People & Culture, and senior stakeholders to lead the transformation of Toynbee Hall’s people strategy and implement its EDI strategy. It focuses on championing values-based leadership, shaping organisational culture, and embedding trauma-informed HR practices to ensure the workforce is supported, empowered, and engaged.
Through strategic influence and partnership, this role drives initiatives that promote inclusivity, high performance, and wellbeing across the organisation, ensuring all people and culture activities are fully aligned with Toynbee Hall’s mission and organisational goals

Scope of role

The People & Culture Partner will provide expert support across the full employee lifecycle from attraction and recruitment, to onboarding, development, performance management, and exit. This role will support senior leaders in driving values-based leadership, building, HR capability, and fostering a culture of performance, inclusion, and wellbeing.
In addition, the People & Culture Partner will play a key role in workforce planning, leveraging data and insights to inform decision-making, and ensuring that HR processes are effective, compliant, and centred on the needs and experiences of people.
The key focus for this role will be to support all employee relations case load with the guidance of the Head of People & Culture.

Key Responsibilities

• Strategic HR & Culture
• Employee Relations
• Recruitment & Onboarding
• Payroll & HR Operations
• Performance, Learning & Development
• Wellbeing, EDI & Engagement

Essential Criteria:

• CIPD Level 5 minimum.
• Proven track record in HR/People roles, including managing complex employee relations cases (grievance, disciplinary, absence and performance management) providing guidance to managers and supporting individuals through processes.
• Experience managing payroll processes, either directly or through outsourced providers, with a high level of accuracy and attention to detail.
• Proven experience leading end-to-end recruitment, including role scoping, advertising, shortlisting, interviewing, and selection.
• Experience designing and delivering onboarding and induction programmes that support new staff to integrate effectively and feel engaged from the outset.
• Experience of drafting HR policies and procedures and conducting gap analysis on HR systems.
• Experience supporting managers and advising through consultation processes such as TUPE and/or redundancy.
• Strong organisational, communication, and conflict resolution skills.

• Understanding of trauma-informed approaches and a commitment to developing organisational culture to ensure inclusion and diversity.

• Experience working in a unionised environment and demonstrate a high level of discretion and confidentiality.

• Experience working in a similar role within the charity or non-profit sector is preferred.

• Strong verbal and written communication skills, including active listening, with the ability to determine business goals and suggest ways to achieve them through HR initiatives.

• Alignment with Toynbee Hall’s mission and strategy.

• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

• Understanding of safeguarding and willingness to further develop this knowledge.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

We are looking for an energetic, motivated self-starter keen to take on new challenge, and to adapt their varied skills to join us and support our community. This role will have you tackling different things every day. You will ensure that our office runs smoothly, and that key corporate and HR processes and procedures comply with law and with our policies. Working with everyone, you’ll actively enjoy the collegiate atmosphere which we value as a team.

You will be curious, courageous, able to quickly understand our work, (and to ask for help when you don’t) and you’ll have the self-belief and capacity to develop trusting relationships with stakeholders at every level.  You will have an appetite for detail, and a focus on standards.

See the attached Job Description for more details.

How to Apply

We will be assessing applications on a rolling basis.

• Please send us an up-to-date CV including a daytime phone and email contact, and a brief covering email of no more than 250 words - see the job description attached for details on which email address to sue. 
• The closing date and time for applications is 9am, 8th January 2026.

We reserve the right to close applications prior to the closing date if we receive elevated levels of interest and/or secure a successful applicant for the role.

This new post will build on our Charity fundraising work which seeks to generate income from a portfolio of philanthropic sources, including trusts, foundations, individuals, corporate sponsors, and statutory bodies. The primary focus of this role will be to support the Reinventing Borde Hill project, helping to transform Borde Hill’s South Park and establish a community growing garden at Sugworth Farm.

The project has an am fundraising target of £1million, to be raised over the next two years. Additionally, this post will also seek and pursue opportunities to support the work of Borde Hill Garden Charity more widely. Working with the Reinventing Borde Hill project team, the role will effectively manage funders, driving the financial sustainability of the project and wider charity operations.

Your passion for heritage, the natural landscape, and community involvement will feed into compelling funder proposals and ongoing relationship-building with supporters. You will report to the Managing Director, and prepare monthly/quarterly updates for the Project Board and NLHF.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Location: Unseen’s head office in Bristol (Hybrid approach with some working from home days. A degree of flexibility will be required)

Salary: £39,000 - £45,000 per annum (£65,000 - £75,000 FTE)

Contract Type: Permanent, Part-time (3 days /0.6 FTE)

Purpose of the role:

Reporting to the CEO as part of the Senior Leadership Team, the role of Director of Finance exists to maximise the effective deployment of Unseen’s resources in pursuit of the charity’s mission. The Director’s primary objective is to drive improvements in efficiency and value for money, optimising how the organisation’s human and financial resources, and physical and virtual infrastructures are utilised to achieve the greatest impact for survivors and stakeholders.

In essence, the Director of Finance will act as Unseen’s chief financial strategist – ensuring financial sustainability and growth, compliance and accountability, while continuously enhancing internal processes and resource allocation. By delivering excellent financial oversight, proactive risk management, and effective operational support, this role enables Unseen’s front-line teams and programs to flourish. The post-holder will balance professionalism and rigour with empathy and a genuine commitment to Unseen UK’s vision of a world without slavery.

To apply: 

• Please complete the application form attached. This includes a personal statement of 500 words outlining your suitability for the role, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is midnight on 4 January 2026.

Interviews will likely be held during the week of 12 January 2026.

Kindly note, we reserve the right to close the vacancy if we reach the requisite number of applications. If you’re interested in the role, we would encourage you to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

Any questions, please contact jobs @ unseenuk. org. 

Please note there are two positions available: 1 Permanent and 1 Fixed Term Contract (12 Months)

Location: Office Based - London (Southwark) (due to the nature of this role, it cannot be offered on a home-working or hybrid basis)

Job Profile

Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people?

The post holder will contribute to ensuring the Supporter Donations Team (SDT) manage and administer supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes.

Key Responsibilities

Supporter Care:

• Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way.
• Provide phone cover to the Supporter Care team as required.
• Provide reception cover to the Supporter Care team as required.

Donations:

• Accurately code donations received, ensuring agreed departmental procedures are followed.
• Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms.
• Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.
• File and archive financial data, while adhering to strict audit controls.

Gift Aid:

• Understand Gift Aid and its application within CAFOD.
• Assist with all aspects of tax effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC.

Thanking:

• Produce and dispatch letters to thank and acknowledge donations received.
• Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch.
• Contribute to ongoing enhancement and improvement of supporter thanking

Post/banking:

• Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels.
• Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.

 All SDT staff are expected to:

• Attend and contribute to regular team, section, divisional and CAFOD-wide meetings and briefings.
• Work as a supportive member of the team, providing cover for and training of the section staff and volunteers as required.
• Participate in training and other activities as requested by the line manager
• Assist with the rapid set up of projects and work packages in response to major emergency and disaster appeals.
• Rotate through all key tasks within the team / section.

This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification.

Safeguarding

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Job Specific Competencies 

• Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy.
• Ability to communicate professionally with supporters, from individual givers to religious communities.
• Displays excellent written and verbal communication skills.
• Ability to build strong collaborative relationships with colleagues.

Desirable Criteria

• Experience with CRM software/ database

Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.

Are you passionate about improving the health and well-being of your local community? Do you have the skills and compassion to support individuals living with long-term health conditions? We’re looking for a motivated Health & Wellbeing Facilitator to join our dedicated team at Age UK Bromley & Greenwich.

About the Role
As a Health & Wellbeing Facilitator, you will play a pivotal role in delivering our Long-Term Health Conditions Programme. This includes leading self-management workshops, organising peer support groups, and empowering clients to make positive lifestyle changes. You’ll be a key player in helping individuals build confidence, enhance their health knowledge, and take control of their well-being. Working closely with colleagues and volunteers, you’ll connect clients to valuable services, create support networks, and make a tangible difference in their lives.

What You’ll Do:

• Work with the Lifestyle Coordinator to plan and deliver engaging health and well-being workshops for individuals with ongoing health conditions.
• Facilitate support groups, training and supervising volunteer peer mentors to provide targeted, condition-specific guidance.
• Collaborate with partner organisations to ensure a smooth referral process for additional services like Befriending, Carer Support, and Handyperson services.
• Provide personalised support through various channels, including face-to-face meetings, phone calls, and online communication.
• Help clients develop essential skills, such as managing medication, reducing stress, and communicating with healthcare providers.
• Monitor programme outcomes, maintain accurate client records, and contribute to continuous service improvement.

About You
We’re looking for someone with excellent communication skills, a proactive attitude, and a genuine passion for helping others. You should have experience working with individuals who face health challenges and a commitment to promoting independence and well-being. Knowledge of local resources and services is a plus, as is experience in organising health-related workshops or programmes.

Essential Skills & Experience:

• Strong communication skills with a track record of supporting individuals facing health challenges.
• A basic understanding of long-term health conditions and how they impact physical, emotional, and social well-being.
• Ability to work effectively both as part of a team and independently.
• A flexible and adaptive approach to meet the needs of our clients.

Why You’ll Love Working with Us
At Age UK Bromley & Greenwich, we are passionate about making later life a time to enjoy. Join a supportive, mission-driven team where your work is valued and where you’ll have the chance to make a real difference in your community. We value equality, respect, and creativity, offering a collaborative and flexible work environment.

What We Offer:

• 27 days of annual leave (pro rata), plus bank holidays.
• Pension scheme with a competitive employer match.
• Hybrid working options considered (after completion of Probation Period) to support work-life balance.
• Access to the Employee Assistance Programme for mental, financial, and physical well-being support.

Purpose of Post: The Events Coordinator will help to plan, promote and deliver a diverse programme of online and in-person events that reflect the organisation’s mission to support, empower and amplify the voices of people with lived experience of mental illness. These will include outreach sessions, campaigning events, open forums, creative workshops, community engagement activities, fundraising events, awareness days and partnership events.

The post-holder will ensure all events are accessible, inclusive, trauma-informed and well-organised, working closely with the Engagement & Campaigns Manager, project teams, volunteers and external partners.

Given the collaborative and engagement-focused nature of this role, and its direct delivery responsibilities, regular face-to-face working is required, with the post-holder based primarily in the office and attending events and community activities as needed.

Key Duties and Responsibilities

Planning and Coordination

• Develop and maintain an annual events calendar covering outreach, campaigns, creative sessions, open forums, workshops and fundraising (both online and in-person).
• Lead on the end-to-end planning of online and in-person events including aims, audience, format, accessibility needs, timelines, budgets, venues, equipment and staffing.
• Prepare event plans, schedules, risk assessments and checklists to ensure smooth delivery.
• Liaise with venues, suppliers and partners to negotiate costs (ensuring value for money), confirm bookings and arrange logistics.

 Promotion and Communications

• Produce accessible event information and promotional materials, working with colleagues to ensure inclusive language, imagery and formats.
• Use social media, website updates, e-newsletters and community networks to publicise events.
• Maintain event booking systems (e.g. Eventbrite, online forms), manage attendee lists and respond promptly to enquiries.

Event Delivery

• Act as point of contact on the day of events, ensuring smooth set-up, running and pack-down (including seating, signage, technology and accessibility adjustments).

• Brief staff, volunteers and facilitators on their roles and responsibilities before and during events, to ensure clarity of roles.

• Greet attendees, speakers and partners; creating a warm, inclusive and trauma-sensitive environment.
• Monitor timing, technical requirements (e.g. microphones, presentations, online platforms if appropriate) and respond to any issues that arise calmly and adapt plans where needed.

Community Engagement and Stakeholder Support

• Build strong relationships with partner organisations, community groups, local charities, the council and health & social care stakeholders.
• Represent the organisation professionally at meetings, outreach events and networking opportunities as necessary.
• Support delivery of awareness campaigns, public consultations and community engagement activity.

Volunteer Coordination

• Support the recruitment, induction, supervision and recognition of event volunteers.
• Provide clear instructions and create a positive, supportive environment for volunteers.

Monitoring, Evaluation and Reporting

• Collect and analyse event data, including attendance, demographics, costs, outcomes and feedback (e.g. surveys, informal feedback, Mentimeter)
• Produce reports and summaries to evidence impact, support funder reporting and inform future planning.

Finance and Administration

• Work within agreed event budgets, tracking expenditure and income, and seeking value for money.
• Process invoices, petty cash and expenses in line with Hear Us, financial procedures.
• Maintain an organised system for event documentation (e.g. booking forms, contracts, attendance, risk assessments, evaluations).

Safeguarding, EDI and Health & Safety

• Ensure all events comply with safeguarding, data protection, confidentiality and health & safety policies.
• Ensure events are inclusive of people from diverse backgrounds and are accessible to people with a range of mental health needs and disabilities.
• Report safeguarding concerns promptly following internal procedures.

Other Duties

• Attend staff meetings, supervision, training and development opportunities.
• Contribute to a positive, collaborative and learning culture.
• Carry out any other reasonable duties within the scope and spirit of the role as requested by your line manager.

It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are expected to work in a flexible way, as required by Hear Us. Some meetings and other events may be held out of normal office hours and could involve travel away from the local area.

The above items outline the main duties and responsibilities of the post and are designed to give an accurate flavour of the nature and scope of this post. However, they do not represent an inclusive list of all the duties required

This is an exciting role leading our committed policy team leading the fight to end child poverty in the UK. The development and implementation of a UK-wide cross-government child poverty strategy means this is a great time to join CPAG as we look to influence policy makers to adopt our evidence-based policy solutions to child poverty.

We are looking for someone to take a lead role in developing evidence-based policy positions to support CPAG’s influencing and campaigns work. You will have knowledge of political processes and how external organisations can effect change. You will have a track record of producing high quality research and analysis, including policy briefings, on social policy issues. You will have experience of managing a small team and working collaboratively to identify policy issues and develop solutions with colleagues across the organisation, as well as externally.

The postholder will be working in a fast moving, high profile and complex policy environment and will need to balance short term priorities with long term objectives. Current priorities include influencing the implementation of the forthcoming child poverty strategy, gathering and sharing analysis and expertise with the DWP as part of their review of universal credit, and monitoring the development of forthcoming changes to disability benefits.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

We welcome applications on a secondment basis.

For more information about this post and to apply download the Head of Policy job pack.

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process, please contact us.

Closing date for applications: Sunday 4th January 2026 (midnight)

Interviews will take place: Tuesday 13th January 2026

Are you an experienced HR professional looking for an exciting opportunity to lead and shape people strategies in a dynamic, fast-paced and values driven environment? ? We are seeking a Senior People Manager to join our People Team on a permanent basis for one of our non-profit clients based in central London.

As a Senior People Manager, you will play a pivotal role in delivering high-quality people solutions, operational excellence, and exceptional client service across the organisation. ? Reporting to the Head of Talent & People Operations, you will work closely with senior stakeholders to implement the People Strategy, drive employee engagement, and foster a culture of diversity, inclusion, and wellbeing. ?

This role offers autonomy, creativity, and the opportunity to lead HR projects, manage employee relations, oversee recruitment and onboarding, and shape learning and development initiatives. You will also take ownership of payroll administration, employee benefits, and reward and recognition programs, ensuring compliance with employment legislation and best practices.
?
Key Responsibilities:

• Collaborate with the Head and Director of People to implement the People Strategy and lead HR projects. ?
• Provide expert advice and support to leaders and employees on HR policies, employee relations, and performance management. ?
• Manage recruitment, onboarding, and induction processes to ensure a seamless employee experience. ?
• Oversee learning and development activities, including training programs and leadership development. ?
• Administer payroll and employee benefits, ensuring accuracy and compliance. ?
• Lead policy development and review to ensure progressive and inclusive practices. ?
• Manage employee relations issues, including discipline, grievances, and performance, with confidentiality and professionalism. ?
• Supervise and coach team members, including a People Advisor and People Officers. ?

You will bring:

• CIPD qualification ideally at Level 7 and extensive generalist HR experience. ?
• Strong knowledge of employment law, GDPR, and HR systems. ?
• Proven track record in policy development, employee relations, and people management. ?
• Excellent communication, problem-solving, and organisational skills. ?
• A positive attitude, commitment to quality, and a passion for delivering exceptional customer service. ?

This role offers a central London office location and hybrid working arrangements.

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.

Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.

About the Role

As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.

This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.

Key Responsibilities

Deliver Outstanding Customer Service

Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.

Versatility at Its Best

No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.

Safety and Security

As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.

Welcoming and Listening

As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.

A Supportive Team Environment

Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.

What We Offer

At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.

We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.

Benefits to Support Your Mind, Body, and Spirit

• Free gym access across all YMCA sites

• Discounts from major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work across a range of outer London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

Key responsibilities 

To be responsible for the effective leadership and management of the organisation and its resources.

To support the Board in setting the vision, mission, strategic objectives and strategic priorities for the charity and develop its philosophy and values.

To lead the business development plans for development of the Charity in its purpose of supporting people and families living with dementia. Ensuring a robust Operating Plan is developed, approved by the Board and fully implemented. 

To promote the mission, aims, values and objectives of The Dementia Care Hub as the public facing representative of the Charity, working effectively with the Charity’s stakeholders.

To provide forward looking strategic leadership and management of the organisation and its resources to promote the objectives of the Charity.

To ensure the Charity fulfils all its legal, statutory and regulatory responsibilities.

To offer practical support to the hubs as required

To lead and prepare grant applications to ensure that The Dementia Care Hub can continue to support and grow.

To lead and develop fundraising activities.

We are seeking an experienced Property and Facilities Manager to ensure the Cathedral and its associated properties are safe, well-maintained, and operating efficiently in line with our strategic objectives.

​

Background

​​Guildford Cathedral is a sacred space and a community of people who engage with God and the wider world for the common good.  We do this by being a warm-hearted community open to God, to all, to growth and to transformation.  Over 100,000 visitors come to the Cathedral each year and our Cathedral ‘community’ comprises thousands who feel close the Cathedral because of historical connection, the purchase of a brick in the 1950s, their membership of the worshipping congregations or staff and volunteers.

​

Reporting to:Chief Operating Officer.

Accountable to:The Chapter of Guildford Cathedral.

Hours and salary:Part time – 0.5 FTE/18 hours per week (flexibility is essential for this role). The salary for the post is £18,720 p/a.​

What You'll Do:​​

​In this key role, you will take ownership of all aspects of property management and facilities services, including long-term planning, compliance, and cost control. You will oversee maintenance programmes, manage budgets and contracts, and ensure high standards of health and safety across the estate.

This is a hands-on position that will involve, at times, physical activity, including accessing all areas of the Cathedral and other buildings, which may involve navigating numerous stairs and confined spaces.​

Some of the Key Responsibilities of the role:​

• Maintenance Management: Oversee planned and reactive maintenance across Cathedral properties, ensuring timely completion and accurate reporting.
• Health & Safety Compliance: Apply and maintain the Cathedral’s Health & Safety Policy, promoting safe working practices and compliance with legislation.
• Facilities Oversight: Supervise all maintenance work relating to the interior and exterior condition, manage car parking facilities and monitor and review maintenance equipment, ensuring safe and efficient operation.
• Financial and Procurement: Manage delegated budgets and contribute to annual budget planning. Oversee procurement processes including annual reviews of maintenance and service contracts to ensure best value.
• Governance & Reporting: Attend committee meetings, provide reports, and support grant applications as required.

​

We are looking for someone who has:​

• Proven experience in property management and practical, hands-on approach to problem solving.
• Strong organisational, financial, and IT skills (Microsoft Word, Excel and Outlook), with the ability to work independently and under pressure.
• Excellent communication and interpersonal skills.
• A team player with the capacity to value volunteers who work in the Cathedral.
• Flexibility, reliability and enthusiasm to learn, adapt and take responsibility.
• Willingness to undertake training, and is comfortable working in a Christian environment.