Salary – Circa £37,000
Location – Greater London, Buckinghamshire, south Hertfordshire, East/West Sussex  (specific base will be agreed with the successful candidate)
Hours – 35 hours per week

About us

Hastoe is an award-winning housing association that owns and manages over 7,500 rented, shared ownership and leasehold homes across the south of England. We hold charitable status and support both rural and urban communities by providing affordable and environmentally sustainable homes for local people.

About the role

We are looking for a highly motivated team leader to manage a dispersed housing management team consisting of Area Housing Managers and a Regional Administrator. You will be expected to meet key performance targets and deliver high standards of customer service in rent arrears, void management, tackling anti-social behaviour, estate management, community involvement and complaints handling. 

The team covers a large geographical area including Greater London, Buckinghamshire, south Hertfordshire, East/West Sussex and are based throughout these areas. There will be a need to travel around the region and also to attend the Regional Office near Saffron Walden on approximately a weekly basis.

For full details on this role, please see the Job Description.

Essential Requirements

You must have:

• Experience in the housing sector and excellent working knowledge of relevant housing related legislation and regulations.
• Excellent people manager skills with proven experience in managing remote front line teams.
• Able to manage a busy workload with conflicting priorities.
• Excellent customer service skills.
• Hold a valid UK driving licence and have use of own vehicle

What can you expect from Hastoe?

• 25 days per annum annual leave, increasing to 28 days linked to service, plus bank holidays and 1.5 complimentary days off
• Automatic enrolment into SHPS Defined Contribution Pension Scheme, with employer contribution up to 8%

Additional benefits including:

• Discounts for local shops, restaurants and gym membership
• Cycle and Car Leasing Scheme
• Employee Assistance Programme (advice service)
• Health Cash Plan (a type of health insurance)

Please apply by completing the application form on our website or requesting an application pack by emailing or calling , and let us know if you require assistance with the application process.  This post is subject to background checks.

Closing date for receipt of completed Hastoe application forms is midday on 27 March 2020. Interviews will be taking place on 6th April 2020 in Saffron Walden, Essex CB10 1UD.

Reporting to the Head of Finance & IT, you will be responsible for the day-to-day management of our financial and accounting systems. The ideal candidate will possess good business acumen, and will be looking for a varied and challenging role in an organisation through which they can make a real impact. 

The main responsibilities are as follows:

• Contribute to the achievement of BCOP’s Business Plan objectives by delivering an efficient, effective and comprehensive financial service and ensuring the team is proactive in supporting all BCOP business;
• Providing efficient and effective management and financial accounting, forecasting, modelling and financial analysis which promotes the best use of resources using Value for Money principles;
• Providing assurance that appropriate internal controls are in place that contribute towards the creation of an organisational culture that manages risks;
• Provide robust financial information that empowers stakeholders to make best decisions for the future financial sustainability of the organisation.

If you are interested in this position, please apply immediately as applications are reviewed daily and this role may be filled before the closing date. Our ideal candidate would have availability during April to support the handover process and/or be available for an immediate start.

About you: 

• Professional qualifications (preferably CCAB) with evidence of continued professional development relevant to the post
• Strong skills in IT, including MS Office skills & accounting packages
• Financial management experience from producing management accounts through to final accounts and budgets
• In-depth knowledge of payroll processing and current legislation
• Ability to recommend and implement system improvements & internal controls
• Ability to learn quickly and adapt to the role and culture of the organisation
• Ability to build good relationships with non–finance staff e.g. Nursing Home Managers 
• Good communication/influencing skills/presentation skills e.g preparation of Excel graphics, writing reports etc.
• Ideally, experience of working in a regulated business environment, with preference for charity, social care and/or social housing settings
• Ability to coach, mentor and performance manage 2 direct reports: (i). Weekly Payroll/Purchase Ledger; (ii). Sales Ledger/Trainee.

What's on offer: 

• Salary up to £40k dependent on skills and experience
• Flexible working - Early finish on a Friday, with a 35 hour working week 
• 32 days’ annual leave including statutory/ public holiday rising by an additional 5 days after 5 years’ service
• Pension scheme
• Health & wellbeing scheme including Employee Assistance Programme 
• Health insurance scheme 
• Free parking at our locations, with Support Office located close to Kings Norton rail station 
• Free tea and coffee facilities at our locations
• Training and development opportunities
• Strong working culture of empowerment and support
• Locally Based for a reputable Charity established since 1946.

If you are interested in this position, please apply immediately as applications are reviewed daily and this role may be filled before the closing date.

About us:

Broadening Choices for Older People is a charity that has been offering accommodation, support and care for older people across Birmingham, for over seventy years. 

Our turnover is in excess of £7M per annum with the main sources of income coming from Local Authority, Health commissioning and private pay of care home fees. 

All posts are subject to a satisfactory enhanced disclosure being carried out by the DBS and will include a check against the adult barred list. BCOP are committed to equality of opportunity.

Campbell Tickell are happy to be recruiting to the Head of Customer Experience (Housing and Support)

North Yorkshire

c.£66K

Broadacres is a successful and innovative Housing Association that works throughout North Yorkshire in an area of high demand with a strong rural focus – this makes us different to many housing associations.

Currently owing and managing more than 6,400 homes, we are ambitious and aim to increase our profile within the sector with a vision to be the best rural housing organisation in England.  For rural don’t think sleepy back water, this is an organisation that is ambitious for its customers and is an important placeshaper in North Yorkshire.

Our Head of Customer Experience (Housing and Support) role is a wide-ranging and will give you the opportunity to develop our customer experience taking the best from the sector and from outside.  You will bring energy and drive to the overall responsibility for the strategic development, and operational delivery of an excellent experience to all customers.  Reporting to the Customer Experience Director, you will be an effective, active and supportive member of the Leadership Team. 

You will have experience of managing multi-disciplinary operational services within a fast-paced regulated environment and the ability to develop stakeholder relationships, work in partnership and identify and generate new business opportunities for your services.  Commitment to adding value beyond housing and support services, you will make an effective contribution to the strategic thinking across the whole business to ensure excellent customer service and experience for all.

Closing Date: Friday, 27th March (12 noon)

Enfield Clubhouse is a small charity dedicated to aiding the recovery of people with severe mental health issues.  It is registered with the charity's commission for England and Wales and companies house. We are based in Community House in Edmonton, a culturally diverse area.

We aim to help rehabilitate people into the community through encouraging members to engage in volunteering, work & engaging in community events. We also provide a safe environment in which people can develop friendships, talk about their past experience and participate in a range of social activities. These include art, singing, exercise, cooking, playing games, regular outings and holidays. We also support members with benefit issues and encourage members to adopt a healthy lifestyle.

Enfield Clubhouse is open two days a week - Wednesdays and Fridays (9:00am -4pm) and employs 3 part time staff.

· Clubhouse Manager (14 hours per week)

· Deputy Manager (10.5 hours per week)

· Assistant (approx 3 hours per week)

As well as having to attend Clubhouse every Friday (9:00 to 4:00) the manager will be allocated 7 hours a week to manage and administer all Clubhouse activities and functions. There is some flexibility around these hours and should the manager need to work additional hours renumeration will always be provided.  The manager will also need to be able to provide cover for staff absences (e.g. sickness or annual leave) on Clubhouse days

Office facilities are provided at the Clubhouse, though it would be acceptable if the post holder chose to work from home on days other than Friday.

As well as having a flexible approach to working, the post holder will need to combine excellent interpersonal and communication skills with an efficient approach to organisational, financial and administrative management. 

Experience of working with those experiencing severe and enduring mental health problems is essential  as well as motivational skills to encourage members to participate in activities.

The new post holder may wish to review and organise the hours and tasks of all staff to ensure Clubhouse is run as efficiently and cost effectively as possible.

Clubhouse is independent and has a board of trustees which include members who meet regularly with the manager to discuss plans, financial management and ongoing strategic development.

The successful candidate will make contacts and develop working relationships not only with local mental health and social care professionals but with the voluntary sector and employers and always be looking for fresh opportunities that may benefit Clubhouse, particularly the recruitment of new members.

The successful candidate will regularly give supervision to paid staff and keep all personal data stored and handled in keeping with the data protection act 2018.  They will also identify plan and coordinate staff (and volunteer) development and training.

Candidates should understand members entitlement to confidentiality and the necessity to carry out vetting procedures for potential volunteers and staff. 

Although Clubhouse is currently financially stable there has been a decline in funding and the future  post holder will need to explore ways of bringing in additional funding, including the drafting of funding bids.

Please apply by email with your CV giving a full work history, and a letter outlining your suitability for the post, in particular addressing the qualities and requirements outlined in the person specification.

Please note that applications without a covering letter will not be considered

The Successful candidate must undertake an enhanced DBS check which is paid for by Clubhouse.

Previous applicants need not apply.

Project Manager - Supported Housing

Location: North London

Salary: £27,755.65 per annum

Hours: Full time, 35 per week including occasional evenings, nights and weekends

Contract: Permanent

Are you organised, driven and eager to contribute to the development of high-quality services for people with learning disabilities? Look no further!

We are currently looking for a motivated and efficient manager to oversee a supported living project for 8 adults with learning disabilities, including high and complex needs.

As Project Manager, you will coordinate and provide excellent person-centred care and support to tenants, enabling them to live independently in their own home and be supported in all areas of day-to-day living, as well as ensuring that the service meets legislative and organisational standards.

This is a valuable opportunity to have a positive impact on the life of the people we support, by taking responsibility for encouraging a culture of respect and dignity, providing supervision and clear management to a team of Support Workers, as well as developing and implementing care plans designed to provide meaningful choice and support to tenants.

The ideal Project Manager - Supported Housing:

The right candidate will be able to demonstrate a track record in motivating, managing and developing staff, alongside a clear understanding of leadership responsibilities in social care and excellent communication and interpersonal skills. They will be passionate about delivering excellent quality, able to manage a varied workload effectively, and instil a culture of continuous improvement through dialogue with service users, their families, advocates, and others. Experience of supporting people with high and complex support needs, and skills around positive behaviour support would also be an advantage.

Please submit a CV along with a cover statement (either within the email itself or as an attachment) addressing the following: "Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience". Please ensure you refer to the person specification in your statement and explain how you meet the criteria. We would also appreciate if you could complete a diversity monitoring form.

Project Manager - Supported Housing Benefits:

* Annual Leave entitlement to increase with length of service - after 12 months' continuous employment, increase to 24 days pro rata, 25 days after 2 years
* We contribute 3% towards your pension through the People's Pension
* We offer a token of gratitude for longstanding staff. Whether it is 5, 10 and 15 years of service, we really appreciate it!
* In-house training tailored to your role, as well as opportunities for external training courses.
* Opportunities to develop your career with a strong internal promotional culture and grow with us!
* Regular opportunities to offer feedback, make your voice heard, and to contribute to organisational actions and objectives.
* After 3 years working with us, opportunity to take up to 6 months sabbatical leave.
* Empower people with learning disabilities and Autism to live fulfilled lives and reach their goals - make a real, lasting difference
* And many more!

If you think that you are suitable for this Project Manager - Supported Housing role, please apply now with your CV and Covering Letter!

Closing date: Sunday 5th April 2020

Interviews held on 9th April 2020

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

My client based in Northamptonshire is looking to hire an experienced Housing officer to join their established team on a temporary basis.

As the Housing Officer, you will play a key part in the housing strategy for many vulnerable service users.

As the Housing Officer, you will be carrying out the following duties:

To provide a responsive and customer orientated tenancy management service, predominantly within a defined management patch in accordance with the providers established policies and procedures.

To act as primary officer for every tenant on the patch, undertaking daily contact with tenants and their representatives concerning any aspect of Housing management and conditions of tenancy, including property inspections, accompanied viewings, sign-ups and new tenant visits, advice on maximising income, conversion of introductory tenancies to secure tenancies, attendance at evictions, minimising arrears levels.

Ensure that by investigation, negotiation and enforcement that tenants comply with their conditions of tenancy, particularly with regard to nuisance and anti social behaviour.

Assist in the collection of witness statements and evidence for cases referred to the Tenancy Enforcement Officer.

To protect the revenue and expenditure stream whilst taking appropriate actions aimed at ensuring tenancy sustainment.

Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.

To undertake regular inspections of communal areas, garage sites and other open spaces.

Assist the Tenant Participation team in the development and support of resident associations and where necessary attend meetings of groups.

Develop and maintain effective relationships with other officers, outside agencies and tenants to ensure that a high quality tenancy management service is delivered.

To provide as required written reports in relation to issues and events related to the patch.

Provide cover for other Housing Officers and staff in their absence.

To undertake any other duties commensurate with the position as designated by the line manager.

This is a 3 month temporary contract and may be subject to an extension depending on the needs of the team and the provider.

If you are available immediately or at short notice, are an experienced Housing/Neighbourhoods Officer and are passionate about achieving positive outcomes for those using this service, please send across your CV to [email protected] and I will contact you to discuss further.

I look forward to receiving your applications.

Your expert recruitment consultant is Haleema Farid, call today on 0121 685 8711 or email [email protected] Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.

Service Manager

You will join us as a Service Manager.

Service Manager Responsibilities:

The Service Manager at Abbott Lodge will be responsible for the operational delivery and strategic development of our supported housing service for adults at risk of homelessness.

Service Manager Requirements:

You will have experience of working in a homeless or supported housing service including managing staff, operational budgets and service development. You will have an understanding of service delivery within a psychologically informed environment. You will be able to work in an asset based way with residents with complex needs to ensure that a comprehensive, outcomes focused, housing related support service is provided. You will have strong leadership skills with the ability to effectively manage change with and work in a collaborative way with key stakeholder and partners.

About Salvation Army Housing Association:

Would you like a meaningful job that makes a difference, with flexibility and real potential for growth?

The Salvation Army Housing Association (saha) is an organisation that provides a range of housing and varied support services to vulnerable people. Our aim is to support people in achieving their full potential. We are currently going through a large period of growth and have a vacancy for a Service Manager for our supported Housing Service Abbott Lodge in Salford.

Location: Abbott Lodge, Salford M6 6NR

Job type: Full Time, Permanent, 40 hours per week

Salary: £31,000 per annum

Benefits: 26 days’ annual holiday rising a day a year for the first 5 years + bank holidays, Life Assurance, Pension scheme and an Employee health assistance programme. Professional development opportunities and flexible working arrangements.

Closing date: 30 March 2020
Interview dates: 8th - 9th April 2020

Disclosure and Barring Service Enhanced Certificate will be required for these roles.

As an equal opportunities employer, saha welcomes applications from all sections of the community.

You may have experience of the following: Foyer Manager, Supported Housing Manager, Service Manager, Care Manager, Senior Care Coordinator, Service Delivery, Area Manager, Healthcare, Social Worker, Community Care, Senior Support Worker, Team Leader, Charity, Not For profit, etc.

Ref: 92594

Extra Care Area Manager

Bedford

Full Time

Permanent

£36,000 plus £2,000 essential car user allowance

Our client is currently looking for an experienced housing professional to join them as an Extra Care Area Manager.  The role will deliver high-quality services to customers living in their Extra Care schemes and will ensure that key business targets are met, the on-site teams are fully supported and have clear direction both in the delivery of services and outcomes.

What you will be doing: 

• Taking responsibility for the operational housing management of the Extra Care Schemes within your area.

• Actively leading Managers and their teams, supporting excellent performance and facilitating opportunities for growth and development.

• Effectively communicating organisational goals and customer strategy to the wider team in order to set clear standards and expectations.

• Taking responsibility for resolving any service failures by demonstrating confident decision making, efficient communication and a customer centric approach.

• Ensuring that residents have a voice and are appropriately consulted and actively involved in the management of their local area.

They’d love to meet someone with: 

• Proven people management experience with the ability to lead, motivate, build and develop strong teams.

• Significant tenancy and neighbourhood management experience.

• Excellent knowledge of housing and related legislation.

• Experience of working with vulnerable clients and a good knowledge of safeguarding.

• Experience of working in partnership with external organisations in achieving shared goals

Due to the nature of the role, you must possess a full UK driving licence.

Please note the successful candidate will be required to complete an enhanced DBS application and this will need to be returned and verified by bpha before a start date can be provided.

Amongst what they offer you is: 

• £36,000 plus £2,000 essential car user allowance 

• 28 days holiday PLUS Bank Holidays!

• Contributory pension scheme 

• Private health care

• Opportunities for development and professional training

• Discounted gym membership

• Retail discount scheme

About them:

Our client is a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.

They work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 housing associations for developing new homes in the country, they remain committed to delivering high-quality affordable housing to those who need it the most.

Their work in retirement living is no exception. They believe in creating modern communities where over-55s can live in desirable, social, and independent spaces. Safe in the knowledge that they have extra tailored care and support available if it’s needed. This is all possible thanks to their dedicated and passionate retirement living team. A team that you could be part of.

This is an exciting opportunity for someone with lived experience of disability to lead a team of talented peers in the delivery of Barnet’s statutory Healthwatch function. Inclusion Barnet is looking for a committed and confident professional who is passionate about patient and public engagement, effecting system change, and improving services, in order to improve the experiences of people using health and social care services in Barnet.

As Manager, you will have a fundamental role in leading staff and volunteers, and ensuring service users, patients and external stakeholders are involved in shaping the future of healthcare services in the Borough. Local people are at the heart of everything we do, and you will lead and guide the organisation to ensure that patients and service users are heard, their experiences shared, and their voices amplified, creating change and improving services for all.

About Healthwatch

The Health and Social Care Act 2012 required each local authority area to set up a Healthwatch organisation. Healthwatch gives give people a powerful voice both locally and nationally. At a local level, Healthwatch Barnet works to help people get the best from their health and social care services, whether it's improving them today, or helping to shape them for tomorrow. Healthwatch Barnet is about local voices being able to influence the delivery and design of their services, not just for the people who use them, but anyone who might need to use them in future.

Healthwatch Barnet transferred to Inclusion Barnet on 1st April 2020. It is commissioned by the London Borough of Barnet to provide the following 6 key functions:

• Gather views and understand the experiences of patients and the public.
• Make people’s views known.
• Promote and support the involvement of people in the commissioning and provision of local care services and how they are scrutinised.
• Recommend investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC).
• Provide advice and information (signposting) about access to services and support for making informed choices
• Making the views and experiences of local people known to Healthwatch England (and to other local Healthwatch organisations) and providing a steer to help it carry out its role as national champion.

About Inclusion Barnet

Inclusion Barnet is a thriving peer-led charity based in North West London. We are a friendly, supportive and inclusive team.We believe in the power of experience and this is demonstrated by all our services being led, developed and delivered by people with lived experience of disability, including mental health issues and long-term conditions. We believe that learning to use our lived experience for social change is a skill. We have become experts in harnessing the lived experience of our staff, members, volunteers and people who use our services to design and deliver higher quality, more person-centred services. We believe that this benefits both disabled people and society more widely.

How to apply 

Please submit a detailed covering letter with your CV outlining how your skills match the job description and person specification.  The closing date is 17th April, with shortlisting complete by 20th April.  Successful applicants will be notified shortly afterwards, with interviews to be held on 23rd April.  These may be held via videoconference depending on current health advice.

As part of our commitment to safeguarding, the successful applicant will be expected to undergo a DBS check.

This role is for 28 hours a week, hours by mutual agreement with some flexibility required.  Depending on current health advice, the successful candidate may be home based during the early weeks of the role.  Actual salary between £27,200 and £28,000.

Could you be our next Snow-Camp London Programme Manager?

We are looking for a new London Programme Manager at Snow-Camp to manage our range of youth programmes. 

Snow-Camp is the UK’s only registered charity using a unique combination of snowsports, life-skills sessions, qualifications and vocational training programmes to support inner-city young people.

This is a really exciting opportunity to play a key role in Snow-Camp’s development over the coming years. So if you love working with young people and have solid experience delivering youth programmes, combined with a passion for snowsports – and if you are looking for a challenging and rewarding role working with a committed team of staff at Snow-Camp and some amazing young people – this job could be the job for you!

Summary of Main Duties

The London Programme Manager, reporting to the Programme Director, is responsible for delivering and developing the full Snow-Camp London journey of programmes. Which involves a range of snowsports and life-skills focused youth activities run by Snow-Camp throughout the year, taking a young person form a beginner skier or snowboarder right through to a qualified Snowsport England Level 1 instructor. The role also includes managing the Assistant Programme Manager and supporting them in managing the Snow-Camp London Apprenticeship programme in partnership with our training provider.

Experience of working successfully with disadvantaged young people in a range of settings will be essential to the post. Furthermore, experience within a snowsports field and passion for supporting young people generally will be a huge advantage!

Project and people management skills, logistical skills, managing relationships, communication and presentation skills, experience of delivering life-skills or similar courses to motivate young people, excellent IT skills – these will all make up the job.

This is a key post within Snow-Camp requiring at least 2 year’s experience involving the above skills, together with proven project management and budgeting experience.

This post is based in our London Office at the House of Sport. With programmes delivered across London and at the Snow Centre, Hemel Hempsted. 

Salary: £22,500 - £25,500 per annum dependent on qualifications and experience (plus up to a 10% performance bonus paid annually upon achievements of targets, once probation is passed)

To apply please send your CV and a covering letter addressing the points in the Personal Specification (in additional documents section)

The deadline for applications is 12 midday on Monday 1st June 2020

For more information and an informal chat please contact Operations Director Lara Kinnear.

Snow-Camp is committed to safeguarding and promoting the welfare of children. All posts are subject to pre-employment checks, references will be sought and successful candidates will need to undertake an enhanced DBS check

Job title: Programme and Partnerships Manager (Employment)

Salary: £39,256 -£42,000

Hours: 37.5 per week (Part time/Job share will be considered)

Black Thrive is a partnership that works to address the inequalities that negatively impact the mental health and wellbeing of Black people in Lambeth. We place the voices of the community at the centre with the aim of influencing policy, service design and delivery. We are a small and dedicated team with big ambitions. Our work focuses on changing systems that create and sustain inequalities for Black people in Lambeth.

We are looking for a Programme and Partnerships Manager (Employment) to join our team and lead on our employment strand of work which promotes wellbeing, prevents ill health, slows the progression of long-term illnesses and supports recovery from ill health. The immediate priority for the role is to ensure the effective delivery of the employment project funded by Guys and St Thomas’ Charity (GSTC).

We especially encourage applications from people from Black backgrounds and individuals who have lived experience of long-term conditions and or caring for someone living with long-term health conditions.

Please send us a copy of your CV (no more than 3 pages) and cover letter (up to two pages) outlining your suitability for the role. Email your CV and cover letter or post it to Black Thrive, We are 336, 336 Brixton Road, SW9 7AA. All applications should be received by 11:30pm on Tuesday 7th April 2020. Please note that our office closes at 5:30pm.

Interviews will take place between 15th and 17th April 2020

Hazelwood is an independent co-educational Prep School for children aged between 4 and 13 years of age.  It has a linked nursery (on a separate site 2 miles away), The Nursery and Early Years, which caters for children between the ages of 3 months and 4 years.  The school has a rich history spanning over 125 years.  In that time, many generations of the same families have passed through its doors on their way to some of the UK’s leading Senior Schools and Universities. There is a strong sense of affinity with the school in the local community.  The nearest town, Oxted, is situated one mile away and has excellent mainline rail links into London.  The M25 is easily accessible. 

In September 2020 we will have almost 600 children across the two sites.  The Prep School is situated in 25 acres of grounds with phenomenal views over the North Downs.  The school boasts some wonderful facilities (with plans for more in 2020) which are open to use by the local community after school hours as part of a developing Lettings Programme.

The Role

The school is looking to recruit an Enterprise Manager who can, whilst working within the boundaries of the School’s vision and brand values, develop a programme of recognised and ground-breaking initiatives to develop new or extend existing revenue streams.

These may include, but not be restricted to:

An enhanced Lettings Programme making wider and more creative use of existing facilities.

A connection with the school’s alumni in order to re-engage with past pupils and to involve them in the life of the school, past, present and future.

An opportunity to harness the school’s human resources and innovative approach to teaching and learning for the benefit of pupils overseas

A report has been commissioned by the school which is available, as a starting point, for the successful candidate to review and develop. 

The Enterprise Manager is a newly created role for the school.  The successful candidate will work closely with members of the Senior Leadership Team and the Board of Governors.

The Successful Candidate

Will be someone with experience of working within the fund-raising sector, and ideally within schools or the education sector with a proven track record in generating revenue from alternative business streams.

You should possess energy for both developing ideas and implementing them. 

You will boast a creative mind balanced by the ability to be analytical and consider the finer detail.

You will have a detailed grasp on developing budgets and financial plans showing required investment and possible returns on that investment.

You will be a convincing orator, a persuasive negotiator and credible sales person.

You will find building and maintaining relationships based on trust, honesty and integrity, comes naturally to you.

You should respond well to targets; those of your own setting and those set by others and be able to demonstrate a delivery against high expectations.

You should relish the opportunity of navigating unchartered waters and of making a difference.

You should love working in an environment which exists for the benefit of educating young people and should see their progress as your motivation to excel in your role. 

You should be as happy working front of house as in the backroom delivery.

The Enterprise Manager will be expected to uphold and actively promote the Hazelwood Behaviour Competencies of Big Picture Thinking, Communication, Adaptability & Flexibility, Building Relationships, Planning & Organisation, Professionalism and Teamwork.

Profile

In addition, the profile of a successful Enterprise Manager is likely to demonstrate qualities of:

• Being able, as the scale of the role progresses, to assemble and lead a team successfully, motivating them to give of their best whilst also being a co-operative team player with a flexible and adaptable approach to the working environment.
• Integrity, honesty, loyalty and reliability.
• Diplomacy, discretion, patience and humour.
• Desire to become involved in the wider aspects of school life

The individual should be able

• To work alone, unsupervised and with proven initiative.
• To prioritise and delegate tasks successfully.
• To plan ahead and to anticipate requirements.
• To be both reactive and proactive in equal measure.
• To work under pressure and within tight lead-times.
• To set a good example of conduct and behaviour for all pupils
• To demonstrate computer literacy and competency at spreadsheet creation

Conditions

Employment & Management

The role is Enterprise Manager of Hazelwood School and Hazelwood School Nursery & Early Years. Your immediate Line Manager is the Bursar.

Hours of Work

The routine hours of work are from 08.30 to 17.30, Monday to Friday inclusive with an hour for lunch (of which half an hour is unpaid). Lunch is provided in the school Dining Hall free of charge during term time.  There will be occasions when some weekend or after-hours work will be required as part of the role.  On other occasions such overtime may be authorised for separate payment. During School holidays hours of work are 09.00 to 16.30. 

The role of Enterprise Manager is a full time (52 weeks) permanent position. 

Salary

The School will expect to pay a salary up to £40,000 p.a., negotiable, dependent upon qualifications and experience. The agreed figure is gross and is subject to PAYE, NI and any other stoppages or benefits due. Salaries are paid monthly in arrears on or about the 28th day of each month into your bank account.

Holiday

You are entitled to six weeks holiday per annum (pro rata’d if shorter working days are negotiated), one of which is to be taken during the Christmas break when the School is closed. Bank and other National holidays are authorised outside this entitlement. Your holidays, with the approval of the Bursar, can be taken during school term time.

Medical

Employees are expected to take reasonable steps to maintain an adequate level of fitness and health throughout the period of employment. The Employer does not provide private medical insurance cover. Both Hazelwood and Laverock are non-smoking sites.

Disclosure

The School is committed to safeguarding the welfare of children and you will be required to apply for Enhanced Disclosure through the Criminal Records Bureau. The revealing of an undisclosed criminal record could jeopardise the agreement between the Employee and the Employer.

Appraisal

All employees are expected to participate in an appraisal process which takes place each year before the announcement of any pay award is made, normally in late Summer or early Autumn. This is an opportunity for employees to express their wishes for future professional development, as well as for the School to express its view of the employee’s progress and its proposals for employee development.

Training

Staff are expected to co-operate with plans for development professional training, paid for by the School. Any such requirement will either become clear as a result of the annual appraisal or at the request of the Employee.

The closing date for receipt of applications is Friday 3rd April at 5pm. Interviews are likely to be w/c 20th April with an anticipated start date of 1st July 2020 at the latest.

The position will be offered subject to a satisfactory enhanced DBS disclosure.

The school will reimburse all reasonable travel costs incurred.

Deputy Manager – Oxford (City Patch)

Response has been successfully providing housing and support in the community for adults with mental health needs for over 40 years.

• £25,957 - £28,841 per annum (depending on experience)
• Permanent, 37 hours per week
• 25 days holiday per year plus bank holidays
• Cycle to Work Scheme
• £100 towards gym membership of your choice
• £500 refer a friend bonus
• Free Employee Assistance Programme
• Excellent Induction and Training
• Free flu jabs

We are looking for Deputy Manager who has excellent leadership skills to work in one of our projects in Oxford (City Patch). You will be supporting individuals with severe and enduring mental health needs to live their lives in a positive way, and assist them to improve their physical and mental well-being and promote and encourage as much independence as possible. To do this you will attend and facilitate professional meetings when needed to ensure a cohesive and shared approach is being adopted by all agencies involved in supporting our residents. You will also provide day to day line management and supervision to a small team of support staff, in partnership with the Area Manager.

The ideal candidate for this position will have a track record of working with service users in the Mental Health or similar field and will ideally have previous experience with your own client caseload. You will have experience of working to safeguard and protect vulnerable residents/potential residents and manage crisis situations. This may involve raising safeguarding alerts and organising and attending multidisciplinary meetings. You will be expected to ensure; where possible, that family and friends are fully involved in the creation of bespoke support plans that guide the recovery of residents

Experience within a care or mental health setting is desirable, qualifications are advantageous, however, we have a Learning & Development team who will support you and your personal development and work to progress your career with us!

Above all, we are looking for people that share our values below and want to make a real difference to people’s lives:

Caring – Our residents are the heart and soul of all that we do, we provide person-centred care that enables residents to live a life worth living. We believe that differences should be celebrated, and each resident’s uniqueness enhances not only our community, but also the support we provide.

Safe – Honest and open relationships help to make all of our residents feel safe, and we provide a safe place for recovery for as long as a resident may require.

Creative – Continuous learning from one another is key. When working with a resident at their own pace there is/ are many ways to get creative with how they are supported.

Aspirational – Recovery is focused on what a resident can do, not what they can’t.

The role can be challenging but very rewarding. You will be able to use your initiative and demonstrate your leadership skills to ensure that residents are empowered and supported to work towards their life goals and independence.

Response is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We aspire to achieve an equal and diverse workforce.  Disabled applicants who meet the essential criteria of the Person Specification will be given an interview. All roles have a requirement for successful applicants to hold a Disclosure and Barring Service (DBS) check (formerly CRB check) obtained by Response.

Sir Gabriel Wood's Mariners' Home specialises in Residential Elderly Care and Korsakoff Syndrome, situated on Newark Street, Greenock. We are located in a quiet residential area of Greenock, with pleasant gardens at the front and rear of the building with just under 8 acres of land. It is one of the finest A listed buildings in the West End of Greenock with a prestigious history. It was founded by Sir Gabriel Wood's in 1850

We aim to provide the highest standard of individually tailored person centred care for the elderly, those with Korsakoff's Syndrome, Dementia & Alzheimer's, special needs, rehabilitation, short term and long term care and also end of life care with the intention to make life as comfortable, fulfilling and satisfying as possible.

Job Title:  General Manager

Responsible to:  Committee of Management

Job Specification: To take responsibility as the person-in-charge for the day-to-day running of the home.

To take Joint professional accountability in respect of the clinical management of the home alongside Care Manager.

To promote a caring environment for service users through high standards of professional practice which are conducive to the physical, emotional, social, intellectual, and spiritual needs of the service users.

To demonstrate leadership of your staff team and to act as a positive role model ensuring your presence is visible within the community of the home.

To ensure that each service user receives care appropriate to their individual need.

To manage expenditure in accordance with allocated budgets.

To ensure achievement of S.G.W.M.H  Standards by the implementation of the Investors in People Standard Principles

To implement the requirements of the recognised outcomes for Care Homes for Older People, published in accordance with Codes of Practice and ensure that all outcomes are met.

 Job Description:

Day-to-day running of the home

1. To manage the day-to-day running of the home and to act as person-in-charge.

2. To provide all relevant information and leaflets to prospective new service users and to make appointments and show them and their relatives around the home.

3. To arrange and access trial visits.

4. To assess whether the home is able to meet the personal care needs of any prospective service user and to negotiate an appropriate fee with the purchasing authority or the client or client’s family.

5. To ensure that each new service user receives a written copy of the “Terms and Conditions” of residence, a copy of the Pre-Admission Assessment and letter confirming admission to the home. Ensure that each service user and, where appropriate, their representative or carer understands them.

6. To ensure that adequate arrangements are made for the introduction and reception of new service users.

7. To investigate complaints in accordance with Care Inspectorate Guidelines and Charity Policy, take appropriate action and report to Committee of Management or the Care Inspectorate.

8. To liaise with and co-operate with Care inspectors and inspections.

9. To implement and operate the Charity Quality and Observational Tool.

10. To ensure that all data held on behalf of staff and service users is stored in accordance with the Data Protection Act.

Service User Care

1. To ensure that the emotional, spiritual, physical, medical and material needs of the service users are recognised, assessed and met.

2. To support service users in the taking of decisions in matters which affect their lifestyle.

3. To make or contribute to the assessment of needs of each service user in conjunction with the service user, relevant professional agencies and, where appropriate, the service user’s family, and develop a care plan which provides a satisfactory quality of life for that person. Ensure that all care plans are reviewed regularly and kept up to date in accordance with Care Inspectorate and Charity requirements.

4. To promote relationships which enable each service user to participate in social activities within the home and in the life of the local community to the maximum of their ability.

5. To ensure that regular relative’s and resident’s meetings are arranged. In addition, to ensure that Service User Focus meetings are held.

6. To ensure the provision of health care arrangements, which may include the ordering, recording, and where appropriate, the administration of prescribed medication.

7. To undertake regular clinical audits such as pressure ulcer, accidents and care plans.

8. To be responsible, for the efficient running of the domestic character of the home, which will include the following:

a) Planning menus with service users and Head Cook.

b) Ensuring that the dietary needs of the service users are met

c) Ensuring that good standards of food presentation are maintained

d) Ensuring that supplies are ordered

e) Ensuring that good standards of hygiene and cleanliness are maintained.

f) Planning social events/activities with service users and staff

g) Ensuring that the house has an homely feel and is tidy

h) Ensuring that fresh flowers are visible daily

i) Ensuring that background music is played throughout the day

9. To ensure the provision of care, including that which may be provided by a competent and caring relative and which may include terminal care, under the direction of the GP and with the support of the community nursing service.

Staff Matters

1. To recruit, appoint and deploy care, catering, administrative and domestic staff according to Charity Policy and Care Inspectorate requirements.

2. To ensure that there is a good communication with and between staff and to arrange regular staff and Head of Department meetings. Staff meetings should be minuted and carried out every 3 months and Head of Department meetings every month.

3. To ensure that effective induction, supervision and assessment of staff is carried out and that training needs are identified and met. Organise training sessions in accordance with Charity Training Plan.

4. To ensure that employment protection legislation is implemented.

5. To oversee staff rotas one month in advance.

6. To implement the Holiday Management System in accordance with Company guidelines.

7. To oversee and manage the preparation of payroll to ensure correct payment of staff.

8. To oversee the mentorship of SVQ  students within the home.

9. To ensure that each member of staff is aware of the Home’s policies and has recorded their awareness in the Charity documentation.

10. To enforce any disciplinary procedures and dismissals when necessary. To ensure Charity Indemnification.

11 To ensure that each member of staff is providing safe and good care for each resident by following the Charity Policy and Procedure in respect of staff supervision.

12. To provide regular teaching sessions on topics relevant to activities and residents within the home.

Premises

1. Manage any malfunction of the heating, lighting or emergency systems and ensure the security of the premises. Advise the Committee of Management  of any issues that have been addressed.

2. Ensure that the Monthly environment audit is carried out.

3. Ensure that risk assessments are carried out as per Charity and Legislative requirements.

4. To ensure that the fire regulations are complied with, ensuring that any items of risk are managed effectively. Advise the Committee of Management and Maintenance Officer immediately if there are areas of risk.

5. To ensure that legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are complied with, and to advise the Committee of Management and Trustees accordingly where action is required.

6. To read the Annual Health and Safety Reviews and instigate all requirements.

7. To ensure that the standards in the kitchens meet current EHO guidelines in respect of cleanliness and regulatory guidelines

Finance

1. To be responsible for overseeing all petty cash transactions, and accurate records and auditing the funds on a monthly basis.

2. To be responsible for the monitoring and control of day-to-day expenditure within the limits prescribed by the home budget provided by the Committee of Management.

3. To ensure that service users are, whenever possible, supported in retaining responsibility of their own money and financial arrangements.

4. To ensure that, where a service user is assessed as incapable of handling their own financial affairs, that their money is handled properly and with the utmost probity and that records are kept of all financial transactions.

5. To ensure that monies collected via donations are managed correctly. Ensure that the Resident fund account requires two signatures for all expenditure. Liaise with families and residents in respect of the way the monies are to be spent.

6. To ensure that all fees are paid on time, by implementing standing order payments wherever possible.

Marketing the Home

1. To ensure good relationships are formed and maintained with Care Managers to establish open communication and continual referrals.

2. To work closely with all professionals attending the home to encourage their continuing involvement and ensure positive feedback about the home and the Charity.

3. To maintain strong connections with the community via newsletters being issued to GPs, Solicitors etc.

4. To ensure that the Client Contact Base is kept up to date at all times.

5. To complete Client Enquiry forms and Pre-Admission Finance Forms for all enquiries. Ensure that all Enquiries are followed up on a weekly basis.

6. To maintain an awareness of the current Average Fee and ensure that all new fees negotiated maintain or improve this.

8. To provide training to your Deputy and other senior staff in respect of marketing the home, showing potential clients around the home, making assessments and liaising with families in order that admissions may take place during your absence.

9. In addition to the planned events for the residents, to provide two planned occasions to extend the home’s hospitality to the local community, professionals, family and friends, as a marketing opportunity.

Personal Responsibilities

1. To act at all times in a manner that promotes the Charities best interests.

2. To act at all times in a manner which promotes harmonious working relationships with all colleagues.

3. To maintain at all times a dress code appropriate to the working environment and the Charity.

4. To undertake the Registered Manager Award and keep up to date professionally.

5. To undertake any training necessary for the completion of your duties.

6. To undertake any other duties as and when required.

7. To abide by all Charity Policies and Procedures in accordance with the Staff Handbook and Policy and Procedure File.