Area manager housing management volunteer roles

Volunteer Trustee English Language Teaching Experience – International House London

Job Description 

Trustee - International House London (English Language Teaching (ELT) background preferred) 

International House Trust Ltd (trading as International House London, IH London), a registered UK charity is seeking passionate and dedicated new Trustee to join their Board and help drive the mission of delivering high-quality language and communication training that unlocks human potential. As a global leader in language teaching, teacher training, and trainer development, IH London is committed to creating meaningful change in the world by fostering effective communication. 

 We are particularly committed to creating an inclusive environment and are actively seeking applications from individuals from diverse backgrounds, including women and individuals from underrepresented communities, to ensure that our Board truly reflects the communities we serve. Your unique perspective and expertise will help us expand our impact and create lasting change. 

Vision: Do you want to be part of an ambitious, forward-thinking organization that brings people together and acts as a force for positive change? If so, we want to hear from you! 

Specific Expertise: We are actively seeking for candidates with specific expertise and experience in English Language Teaching (ELT) to offer strategic oversight on language training programs. 

Location: Remote 

Report to: Chair of Board of Trustees 

Time commitment: Quarterly Board and Committee Meetings (normally remote), ad hoc issues etc. 

Remuneration: This is an unpaid voluntary role, with reasonable expenses reimbursed 

Responsibilities: As a Trustee, you will play a vital role in shaping the future direction of IH London. 

 Key responsibilities include: 

• Contributing to the strategic and long-term direction of IH London 

• Ensuring compliance with relevant legislation and aligning resources with objectives 

• Protecting and promoting the reputation of IH London and acting in the best interests of the charity 

• Ensuring financial stability, sustainability, and effective risk management 

Person Specification: 

We are looking for candidates who can bring a wealth of experience and knowledge to provide oversight at a senior level to join our strong and committed Trustee Board including: 

Essential 

• A strong track record in education, with clear evidence of career progression including teaching experience and holding a senior position of responsibility. 

• Proven leadership skills. You will display a record of leadership and a proven track record of working at strategic and senior levels, with an ability to provide sound governance and oversight alongside objective, independent judgment. 

• Communication skills. Demonstrable effective written and oral communication skills, the ability to influence others and to advocate on behalf of IH London. 

• Strategic thinking ability. You will demonstrate a proven ability to think strategically, analyse complex concepts and actively contribute to the strategic direction setting of IH London, both over the long and short term. 

Desirable 

• Extensive experience in English Language Teaching (ELT), both in the UK and internationally. 

• Demonstrated engagement with wider industry bodies and professional networks. 

• A history of sharing expertise and knowledge with colleagues and peers. 

• Experience of working within a commercial education environment. 

• Awareness of recent developments and innovations in learning technologies. 

Application process 

If you are interested in joining the Board of one of the world’s most respected English Language educational brands, please submit a CV and a brief covering letter explaining your interest in the role and how your skills can contribute to our success. 

Applications should be sent by 5pm 16 October 2025 

The selection process for shortlisted candidates will include an online conversation with the Chief Executive and a meeting with a group of Trustees. 

As a member of the Board, you will be responsible for the overall governance and strategic direction of the organisation, developing its aims, objectives and goals in accordance with company guidelines, legal and regulatory guidelines, you will help to protect the wealth and assets of the organisation.

Responsibilities:

Ensuring that the organisation complies with internal policy and legislation.

Making sure that the organisation pursues defined goals in line with its stated objectives.

Monitoring the financial position and ensuring that the organisation operates within its means and that there are clear lines of accountability for financial management

Ensuring that the resources of the organisation are used only to pursue legitimate objectives. Contributing to the Board's role of providing strategic direction and supporting the development of policies, goals and targets.

Maintaining the good name of the organisation. Ensuring the financial stability of the organisation. Participating in working groups as necessary.

Attending seminars and networking events when required.

Leading discussions and providing guidance on new initiatives, particularly in areas where the member has specific skills, knowledge or expertise.

Maintaining confidentiality about any sensitive or confidential information Regularly attending and taking a full part in meetings.

Skills and qualifications:

Commitment to the goals and aims of the organisation.

Dedication to the role and a willingness to devote the required time. Understanding the importance of carrying out required legal duties. Proven strategic abilities that can be used to create effective plans.

Strength of character coupled with the ability to voice concerns and opinions. Proven experience working as a member of successful teams.

Integrity and objectivity which can be applied to all aspects of the role.

We are particularly interested in applicants who have professional backgrounds in Policy Skills, HR, Finance, Housing and Governance but welcome applications from anyone with the passion and commitment to our cause.

Meetings are held either in a Central London venue or over Microsoft teams, on weekday evenings once a quarter.

The AGM is held in October and we usually have one strategy day a year in the spring.

To express an interest in the role and to be considered, please submit the following:

• A detailed and up-to-date CV.
• A supporting statement that addresses the criteria in the skills and experience section and also outlines your motivation for applying.

We are working in partnership with Guildford Sunset Homes (GSH) a small, well-respected charitable trust based in Merrow, near Guildford, registered under the Communities and Societies Benefits Act of 2014, and who provide 87 social rent apartments for retired individuals of limited means from the local area. The estate features a converted Grade II listed Manor House and several purpose-built apartment blocks set within peaceful and well-maintained grounds.

GSH now seeks a new Trustee to join their friendly and dedicated Board, to work alongside a supportive team and professional estate management company, ELM Group, who employ two members of staff to take care of the day-to-day running of the Estate.

This is an exciting opportunity, where you will help guide the development and direction of a thriving retirement community, and improve the estate for their residents.

They are looking for experience in the following areas:

• Housing associations
• Property sectors
• The charity sector

What’s in it for you:

• A chance to make a positive impact in the area.
• Gain additional experience in governance, leadership, and nonprofit management
• Develop valuable skills for your career and personal growth.
• Broaden your own networks

If you can commit to attend approximately 6 board meetings a year and are passionate about giving back to the community, we would love to hear from you.

For more information, please contact Sandra Smith, Associate Director, Charisma Charity Recruitment. Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date for applications: 2nd November 2025

The built and natural environment have profound impacts on the health and wellbeing of people and the environment. We believe therefore that our work is more important than ever.

To help support and inform that work we have a Policy Council, which we are looking to broaden the skills and range of perspectives on.

You do not need to be an expert in town planning – it is more important that you believe in the importance of the work we do. But, to help strengthen the range of expertise and perspectives on the Policy Council we are particularly interested in people with relevant experience in, or policy knowledge of, one or more of the following areas:

• Healthy place-making
• Planning law and parliamentary processes
• Affordable housing
• Economic development, investment and/or viability
• Heritage
• Energy efficiency, building design and retrofit

Inclusion is a core value of our organisation and we are passionate about promoting diversity and representation in our Association. We positively encourage applications regardless of age, disability, ethnicity, gender identification, marital status, pregnancy and maternity, race, religion or belief, or sexual orientation.

To find out more about the TCPA and how to express your interest in these roles please see the recruitment pack and visit our website.

Are you looking for a new and exciting opportunity which makes a positive difference to the everyday lives of others?

Then why not consider becoming a director with the Charity of Elizabeth Janes Jones and the David Henry Waring Home?We are an Almshouse and provide 103 units of high-quality accommodation for people of limited financial means in Bedfont, Southwest London and have plans to create a further 31 new units.

Being a director for the Charity of Elizabeth Janes Jones and the David Henry Waring Home is an exciting and challenging role, bringing with it opportunities for applying strategic thinking, planning, creativity, and stewardship which can help guide the Charity to achieve its goals in the management of its properties, a site re-development which is a significant milestone in the Charity’s history.

Our directors are responsible in law for managing the incorporated entity, and as we are a charitable organisation our directors are also trustees at law and have formal responsibilities under the Companies Act 2006.Our directors give their time voluntarily and the positions are unremunerated, but reasonable out of pocket expenses may be allowable.

As a director, you’ll work as part of a board alongside our other directors and will also have opportunities to work with the CEO, staff, and volunteers, adding to the range of knowledge, skills, and experience within the Charity’s team.  As well as bringing fresh ideas to current and future property management and development projects, the director role also has responsibilities for the governance of the Charity, regulatory compliance matters and the effective stewardship of our finances and resources.

We are looking to recruit new directors to the board. If you would like to become a director and have an interest in property and housing, then we’d be delighted to hear from you!The positions require the following commitments:

• Dedicating the necessary time to prepare for and attending scheduled meetings and other obligations.

·Understanding and accepting the legal duties, responsibilities, and liabilities of directorship of the Charity.

·Respecting and upholding the Charity’s values, staff policies and processes and to applying the generally accepted principals of directorship, selflessness, objectivity, accountability, openness, honesty, and personal leadership. 

• Think creatively and identify new directions, whilst preserving the overall purpose of the Charity.

We’re looking for people who are passionate about making a difference to the housing sector we would love to hear from you if you’d like to contribute. Ideally, we are hoping to find volunteers with professional qualifications experience and knowledge in the following areas:

·Practical skills and knowledge of social housing and the housing sector and an understanding of the difficulties face by individuals with disadvantaged backgrounds.

·Practical skills and knowledge of, accounting and budget management, using financial data to run a team, function or organisation and to make financial decisions which optimises budgets and contributes to the smooth running of the operation.

·Charity law and governance, with a practical understanding of a directors, legal duties, responsibilities, and liabilities.

·Familiarity with personal responsibilities and liabilities like that of a director and acting in the best interests of the team and organisation.

·Time management and decision-making skills.

·Management and mitigation of risk, including areas such as finance, media and PR.

·Interacting with others and people skills, and a track record of being able to get along with, boards, employees, service users and the public.

·Working with and interpreting data and management information to develop plans and help make and support the making of informed decisions.

·An understanding of and commitment to equity, diversity, and inclusion.

Time commitment: The full Board meets every 2 months and meetings last for about 2.5 hours. In addition, Board members are expected to be members of at least one sub committees. These meet when needed but typically monthly. 

Do you believe that there is an urgent need for places to be resilient to environmental, economic and social challenges?

Are you interested in a role that will help secure homes, places and communities where everyone can thrive?

The Town and Country Planning Association (TCPA) is looking to appoint up to two new Trustees and if you answered a resounding ‘yes’ to the questions above then these could be the roles for you!

The built and natural environment have profound impacts on people’s health, wellbeing and life chances and we also face climate, nature, housing and health crises. The work of the TCPA is, therefore, more important than ever.

To support our important work we are looking to broaden the skills and range of perspectives on our Board of Trustees. You do not need to be an expert in town planning or have a background working in the built environment sector. We are particularly interested in candidates who believe in the importance of the work we do and have experience in one or more of the following areas:

• Charity fundraising and new business development
• Charity governance
• Operational elements of running a small charity
• Campaigning and communications

 Inclusion is a core value of our organisation and we are passionate about promoting diversity and representation in our Association. We positively encourage applications regardless of age, disability, ethnicity, gender identification, marital status, pregnancy and maternity, race, religion or belief, or sexual orientation.

To find out more about the TCPA and how to express your interest in these roles please see the recruitment pack or visit our website.

Expressions of interest should be received by midday on Friday 3 October.

Who They Are
YMCA Henley, founded in 1857, is a well-established charity and a Registered Provider of Social Housing. The organisation provides affordable housing for young people through 31 self-contained studio apartments and flats. In addition, the “Y-Centre” offers community activities via a purpose-built pavilion, with sporting activities centred mainly on football—at junior level on grass pitches in partnership with local organisations, and at adult level on a floodlit, all-weather playing surface.

The Role
The Honorary Treasurer applies their financial knowledge and experience to work alongside the Finance Manager in overseeing the organisation’s financial affairs. They ensure that all practices are legal, constitutional, and in line with accepted accounting standards.

The role includes ensuring compliance with the requirements of the Charity Commission and the Regulator of Social Housing. This involves reviewing financial reports, returns, and draft statutory accounts prepared by staff.

The Honorary Treasurer chairs meetings of the Finance and Development Committee, which monitors and reports to the Trustee Board on a quarterly basis. They also liaise, where necessary, with the Independent External Financial Examiner to finalise statutory accounts for presentation and approval by the Trustee Board.

A full role description is available, along with a comprehensive induction programme and potential handover.

We’re looking for a friendly and empathetic Pathway Volunteer. As the first point of contact for individuals accessing our Community Wellbeing Service, you’ll play a vital role in welcoming guests, conducting initial triage appointments to understand their goals and needs, and signposting them to the most appropriate support services.

The role will require you to:

• Greet guests who are visiting the Community Wellbeing service for the first time
• Conduct a ‘pathway’ triage appointment, establishing the members’ goals and note down areas of concern and current issues
• Signpost to local services and partners that come into the space
• If needed, book an appointment for the member with an advisor
• Update Sufra’s case management system, keeping detailed notes of appointments

Skills required

Professional

• No formal qualifications are necessary, however understanding and having knowledge of the landscape of Brent, the welfare benefit system and other voluntary and statutory services will be beneficial.
• You need to be a confident communicator, able to give a warm welcome to all and keep to timely appointment slots.
• Digital literacy is essential.
• You must be confident with IT platforms such as Microsoft Office and preferably have used case management systems before.

Personal - We need volunteers who:

• Are friendly
• Are non-judgemental
• Can actively listen
• Are passionate about supporting local families to access the support they need
• Are empathic
• Preferably be able to speak another language: Arabic, Persian, Spanish
• Are confident communicating to people without a shared first language
• Have IT skills (ability to use Microsoft Office applications, or willing and able to learn)
• Have a good understanding of confidentiality

As one of Britain’s most distinctive public art galleries, Pallant House Gallery offers critically-acclaimed exhibitions and a world-class collection of Modern British art, set within a beautiful 18th century Grade I listed townhouse and contemporary wing. 

We are currently inviting applications from prospective new Trustees with skills and experience in the following areas:

• Fundraising and philanthropy in museums, galleries and the cultural sector, particularly in relation to major donor networks and/or trusts and foundations
• Capital redevelopment projects, particularly architectural design, project management and construction
• Digital communications and marketing
• Current professional experience of the museums, galleries and heritage sector, including knowledge of the public sector priorities and funding

We welcome applications from people from all backgrounds and previous Board experience is not required. The successful candidates will be given an induction into the working of the Gallery. This is a voluntary role but the Gallery will reimburse Trustees for reasonable travel or out-of-pocket expenses, in line with our expenses policy.

A recruitment pack and details of how to apply are available on our website - please see link below. 

The deadline for applications is 9am, Monday 29 September 2025.  

Pallant House Gallery is committed to promoting a diverse and inclusive workplace for our staff and volunteers. We want to ensure that opportunities to work with us are open to everybody. If you have any questions about the application process or need any support to make an application, please contact us and we will be happy to help.

Introduction

Emergency Nutrition Network (ENN) is a UK-registered charity dedicated to reducing global malnutrition through knowledge exchange, research, and advocacy. Since its founding, ENN has worked at the forefront of nutrition thought leadership, enabling evidence-based programming and policy development to improve nutrition outcomes in low- and middle-income countries and crisis settings.

We work in close partnership with national governments, UN bodies, NGOs, academic institutions, and funders to strengthen the design and delivery of nutrition interventions. Our areas of expertise include infant and young child feeding in emergencies, the management of wasting and stunting, adolescent nutrition, and maternal and infant care for at-risk groups, including through our MAMI initiative. ENN also publishes Field Exchange, a globally recognised technical publication in humanitarian nutrition.

Our vision is a world where ‘Every individual confronted by malnutrition has access to the knowledge, tools, services and resources they require to meet their needs’.

ENN is governed by a diverse and skilled Board of Trustees, who provide strategic direction and ensure that the organisation operates in line with its charitable objectives and legal obligations. Our trustees play a vital role in upholding ENN’s values: independence, integrity, collaboration, and field-driven insight.

We are now seeking a Treasurer to join our Board of Trustees, oversee financial governance, and support ENN’s strategic direction as we enter our next phase of growth and impact.

For more information about ENN, please visit our website. 

The Treasurer Role

Being an ENN Trustee is an important, influential and valuable role and as well as ensuring that we are an accountable and well governed organisation you will make an important contribution to our current work and future direction.

The Treasurer plays a vital role in overseeing the charity’s financial performance and sustainability; leading the finance sub-committee to inform the board in its decision making.

Specific responsibilities include:

• Guide the board in its understanding of ENN’s financial strategy, budget management and risk oversight.
• Chair the Finance sub-committee, ensuring well-structured and inclusive discussions, clear decision making, and effective follow-up on actions.
• Relationship with the Finance Manager: Build a strong, supportive, and transparent relationship with the FM. Providing guidance and challenge as a critical friend and ensuring effective communication between the Board and the Management Team on financial strategy.
• Advise on Auditor identification, engagement and management.
• Oversight of ENN’s Reserves Policy and management
• Oversee compliance with UK Charity and Company Law.
• Review of ENN’s financial systems and reporting, to the extent they serve project delivery, transparency and accountability.
• Approval of ENN’s Banking and Investments
• Backstopping technical resource to Finance Manager, CEO and Chair.
• Reporting any financial improprieties or misconduct

· Attend quarterly Board and finance sub-committee meetings and contribute to strategic development

· Safeguard, respect and demonstrate ENNs values, policies and reputation

Required Knowledge and Skills

· Extensive senior management experience in finance, with relevant qualifications (AAT / ACCA or

· equivalent)

· Experience in overseeing annual audits, identifying and managing auditors

· Understanding of the role of a Trustee and how Trustees can interact with ENN’s Management Team to best

· effect.

· Experience of multiple income/project organisations.

· Experience in the not-for-profit sector is desirable.

· Prior experience of working with or on a board is desirable.

· Strong inter-personal and relationship-building skills

Time Commitment – And our Commitment to You

Your commitment in an average year is likely to be 4 pre-fixed board meetings, each of half a day.  Each of these are preceded by sub-committee meetings, usually of ninety-minutes, and each trustee is expected to prepare for all meeting and participate in one sub-committee. The Treasurer chairs the Finance sub-committee.  Other committee and ad hoc meetings and additional support will be arranged as agreed. We encourage active participation and engagement, and Trustees often give more time outside of this, on their own terms.

Board meetings are held virtually, with an intention to hold one facilitated face to face meeting at the ENN HQ in Kidlington, Oxfordshire, every two years. Additional sub-committee meetings will be convened remotely. 

Ideally you will join the Board in 2025, though we can show some flexibility for the right candidate, and in your first few months you should allow for additional time for induction and orientation (including meeting a number of the Leadership Team). 

Remuneration

This is an unpaid, voluntary position.  Reasonable expenses will be reimbursed for attendance at Board meetings and other Trustee activities in line with ENN’s policies.  Some employers encourage and enable trusteeship as part of wider career development and corporate social responsibility; please check with your organisation and their relevant policies. 

Our Values and Commitment to Equality, Diversity & Inclusion

ENN is committed to diversity and inclusion, and to building a culture where every staff member and volunteer is recognised and valued as an individual.  We actively encourage applications from a broad range of experiences and backgrounds and are particularly interested in improving representation of younger people and minority ethnic groups on our Board.

To Apply

If you believe you’re the candidate we’re looking for please submit a CV and a covering letter of no more than 2 pages describing your motivation behind applying for the role, as well as explaining how you believe your skills and experience match what we are looking for.

Closing date for applications: Sunday 28th September 2025

Screening Checks

All candidates who we progress will be screened through Accuity World Compliance to comply with counter terrorism and financial sanctions regulations. Appointment will be subject to a satisfactory enhanced DBS check (or equivalent criminal records check where available, for non-UK citizens) and 2 satisfactory references.  If you already have a transferrable enhanced DBS, please state this in your application.

Useful Information

Please find additional information about ENN on our website.

A Letter from the Board of Trustees

At ENN we are truly passionate about what we do. Over the past 27 years ENN has become a powerful and recognised name in the nutrition sector, working with others to influence outcomes around the world. We produce highly regarded research and publications that inform and inspire practitioners worldwide and we convene technical interest groups and communities of practice who are the ‘go to’ networks for their specialisms. Our partners know and trust ENN for quality, rigour and impartiality.  Our work makes a real difference in the lives of children in some of the most difficult parts of the world. The ENN-led Operational Guidance on Infant Feeding in Emergencies has become the key global policy guidance and has been endorsed by the World Health Assembly, and our technical leadership and convening has facilitated real change in awareness and a new narrative, challenging siloed approaches to Wasting and Stunting management.

Our work has never been more important. Nutritional challenges are growing across the world; undernutrition rates may be slowly decreasing but other forms of malnutrition are on the rise.  The positive progress that is being made is unequal and many countries are now facing the double burden of both under and over nutrition. Crises around the world are increasingly protracted and the historical and artificial silos of ‘humanitarian’ and ‘development’ don’t reflect real needs which are much more fluid. Emerging threats, such as the broader impact on nutrition of the COVID-19 pandemic bring new challenges to address.

At present our annual turnover is around £1.5m we employ 26 staff and engage up to 20. With our new strategy, we are keen to drive even greater impact by exploring new and innovative approaches and increasing our reach further still. We do so with funding in place from a range of institutional partners and private foundations.

As an organisation working across numerous technical areas relevant for countries experiencing high burden of malnutrition, we look to the board, and those trustees with a more technical focus in particular, to discuss new technical gap areas with us to ensure we maintain a responsive and balanced portfolio, to help us further develop our network, funding and connections, and to help us navigate the important work we do to influence structural and impactful change in the sector, including advising in situations where there is potential for strategic risk. We are looking for a Technical Trustee to join the board who can bring their technical knowledge and extensive experience to this role.

We hope the enclosed information helps you to explore ENN and the role.

With best wishes,

The ENN Board of Trustees

Manchester Relief in Need CIO are looking for new Trustees to join their Board of Trustees. Manchester Relief in Need CIO is a registered charity (charity number 1197146) resulting from a merger of four charities in December 2021.

The Charity provides grants to both individuals in need or local charities who provide services within the Manchester area.

We are now looking to appoint new Trustees to join the current Board of Trustees. We would particularly welcome people from a support worker background or who are working with people in need at a grass roots level.

This is an opportunity for you to:

• Join a respected local charity trust
• Make a positive impact for people in your local area
• Gain valuable board experience and develop your analytical and strategy skills

The time commitment would be 12 meetings per year, plus report reading and preparation time for each meeting.. In addition, Trustees work on subgroups for specific pieces of work and undertake visits from time to time to organisations they support.

To apply please provide a copy of your CV along with a supporting statement as to why you wish to be considered as a Trustee referring to the Trustee Role Profile.

We welcome and encourage applications from people of all backgrounds.

Sevenoaks Welcomes Refugees (SWR) is a local community based charity fully managed and staffed by volunteers. We started welcoming and supporting refugees arriving in Sevenoaks district from 2017 onwards. Across the district we provide varying levels of support to a little over 50 refugee families, made up of just over 80 adults and 70 children.

Our mission is to ensure that refugees are truly welcomed into Sevenoaks District. We support their journey to social integration and economic independence by working directly with them and others in providing language training, household goods, social activities and supporting access to public services, employment, education and housing.

We are looking for 2 new Trustees to join SWR's warm and welcoming experienced Board of Trustees. Specifically, we are looking for individuals with experience in the following: the Not for Profit sector, Education, Public sector, Strategy & Management, Diplomacy & International Aid.

SWR Trustees are responsible for the full range of Trustee duties including strategic oversight of SWR, financial accountability (we have a dedicated treasurer), planning and monitoring, transparency and accountability, safeguarding and wellbeing of refugees and volunteers, along with oversight of the Volunteer Leadership Team, the operational committee that is responsible for the day-to-day provision of services for refugees and volunteer tasking, training and wellbeing.

In addition to the formal Trustee role, most of our Trustees also undertake management roles to ensure the effective functioning of the charity. Trustees most usually work with, and manage teams of volunteers, on specific functions that include: public outreach; recruitment; safeguarding; fundraising; communications and planning.

Emmaus Norfolk and Waveney is a local and impactful homelessness charity which provides, for up to 52 people (companions) who have been homeless and experienced the trauma this can cause, with a home, meaningful employment and subsequently the ability to make equitable life choices and take action towards living authentic, settled, healthy and fulfilling lives in the wider community. 

We are one of 29 Emmaus Communities across the U.K. which form part of Emmaus UK, which is a federated charity and in turn part of the wider Emmaus International Movement. 

Our current Chair of Trustees is due to come to the end of their term in the middle of next year and we are looking to appoint a Chair (Designate) to takeover and lead the delivery of our ambitious strategic plan. 

We are committed to diversity and equality and are a secular organisation and warmly encourage applications from all faiths, ethnicities, abilities, sexual orientations and gender identities.  Above all we are currently looking for applicants who are passionate about helping and developing others and would warmly welcome people with lived experience of homelessness.  We are particularly interested in applicants who have experience in one or more of the following areas of expertise: 

• P.R., fundraising and building effective partnerships. 
• Social housing and benefits. 
• Leading customer facing enterprises. 
• Managing social care, support and mental health services.

Your primary role will be to provide sound governance to our charity and working with the Board of Trustees, C.E.O., committed management team and companion representatives, set its strategic direction and oversee its delivery, whilst ensuring adherence with its charitable objectives, purpose, values and governing documents. 

In return you will get the satisfaction of seeing and helping people develop their ambitions, increase their self-esteem and make a positive contribution to the wider society.  You will also gain valuable experience in charity governance and strategic leadership together with opportunities for personal and professional development 

Full induction training will be provided, together with reasonable travel expenses. 

We are located in the tranquil South Norfolk countryside and any in-person meetings that are required will normally be held at our Ditchingham site. 

The time commitment is approximately 10-12 hours per month, including attendance at meetings. 

Information and Advice Service: The Information and Advice service for older people provides a free, confidential, and independent service for anyone aged 65+ living in the borough of Bromley and 50 + plus in Greenwich. Our advisers provide general advice on a range of subjects: employment rights, welfare benefits, housing, consumer rights and adult social care.

Role Summary: Supporting and providing information to clients across a wide range of enquiry areas including welfare benefits, housing, Social Care, relationships, and consumer issues.

What will I be involved in?

• Identify and research information and services to signpost that are relevant to the client’s situation, drawing on information resources, agencies, and other sources of information.
• Committed to researching and providing up to date information to vulnerable older people using the internet and other resources.
• Familiarize and keep updated with resources available from Age UK factsheets and Information Guides available.
• Completion of the Adviser Induction programme which includes training courses on relevant topics. Followed by shadowing sessions within the I & A Team.
• Successfully complete online training courses for Age UK Bromley and Greenwich volunteers.
• Participate in volunteer support meetings with the Advice Case Supervisor and any training on safeguarding adults and appropriate boundaries.
• Present and discuss information and advice with the client’s consent, act on their behalf, and represent their interests with third parties by letter, telephone or in person.
• Recording and updating case records on Charitylog including capturing consent. Using Microsoft packages and emails.
• Liase closely with the Advice Case Supervisor, other advisers, and wider staff team. Seeking guidance and support where required.
• At all times work in accordance with the organisation’s policies regarding Health & Safety, Equality & Diversity, Safeguarding Vulnerable Adults and Confidentiality & Data Protection. Lone working.
• Represent the professional standards of Age UK Bromley and Greenwich and ensure that you wear your volunteer id badge whilst volunteering.

What skills and qualities will I need to have?

• Enjoys talking and helping our clients, 65+ living in Bromley and 50 + in Greenwich from a wide range of backgrounds.
• Good communication skills and confident at speaking to clients on the telephone
• Able to prioritise tasks with good time management skills.
• A commitment to ensuring that customers are provided with accurate relevant information and support. Interested in finding out more about social welfare law advice e.g. housing and welfare benefits.
• Be a good listener and have empathy with older people, being approachable and welcoming.
• Demonstrate a non-judgmental approach. The listener may personally disagree with the client’s opinions or actions but attempts to understand the client’s point of view and shows that they still value the client.
• Being able to maintain client confidentiality, understand the importance of keeping within the parameters of the role and have a good understanding of GDPR and Data Protection.

Benefits of getting involved:

• Being part of a team who are passionate about helping clients 65+ living in Bromley and 50+ in Greenwich
• Committed to supporting the Information and Advice service deliver a difference to all their clients.
• Ongoing support and role training with feedback given.
• Opportunities for networking with other volunteers and being part of a wider volunteer team.
• Awareness of Age UK Bromley and Greenwich social events, services, and projects

Other information: Prospective volunteers will complete a recruitment process and be required to provide details of two references and agree to submit details for and undertake an Enhanced Disclosure and Barring Services (DBS) check. All our volunteer roles are 18+, Monday to Friday, 9am to 5pm. Age UK Bromley & Greenwich will reimburse all expenditure reasonably incurred. Receipts to be provided with expenditure claims.