Child support officer jobs

Role Purpose 

The Chief Executive Officer will provide strategic, operational and values-led leadership for Home-Start Norfolk, ensuring the charity delivers its mission, supports its families effectively and remains financially sustainable. Working closely with the Board of Trustees, the CEO will lead the organisation’s strategy, people, services, partnerships, governance, income generation and volunteer strategy, while acting as an ambassador for the charity and its work. 

Key Responsibilities 

Strategic Leadership 

• Lead the development and delivery of the charity’s strategic plan in partnership with the Board of Trustees. 

• Translate the charity’s vision, mission and values into clear priorities, measurable objectives and effective operational plans. 

• Identify opportunities for growth, innovation, collaboration and improved impact. 

• Ensure services and activities remain responsive to beneficiary needs and changing external circumstances. 

Governance, Compliance and Risk 

• Support the Board of Trustees to fulfil its governance responsibilities through clear reporting, sound advice and timely information. 

• Ensure the charity complies with charity law, company law where applicable, employment law, fundraising regulation, data protection requirements, safeguarding duties and all relevant regulatory obligations. 

• Maintain a robust approach to risk management, internal controls, policies and procedures. 

• Promote transparency, accountability and ethical decision-making across the organisation. 

Financial Leadership and Income Generation 

• Provide overall leadership for financial planning, budgeting, forecasting and long-term sustainability. 

• Work with trustees and senior colleagues to ensure resources are used effectively and in line with charitable objectives. 

• Lead the development of a diverse and resilient income strategy, including grants, trusts and foundations, individual giving, corporate partnerships, contracts and other appropriate income streams. 

• Maintain strong relationships with funders, commissioners, donors and supporters, ensuring excellent stewardship and reporting. 

Service Delivery, Quality and Impact 

• Ensure the charity delivers high-quality, safe and effective services that achieve positive outcomes for families. 

• Embed continuous improvement, evidence-based practice and meaningful beneficiary involvement. 

• Oversee monitoring, evaluation and impact reporting to demonstrate the value and effectiveness of the charity’s work. 

• Champion safeguarding, inclusion, accessibility and dignity in all areas of service delivery. 

• Comply with Home-Start UK’s Quality Audit Policies and Process, to ensure the charity maintains a high standard of quality assurance. 

People, Culture and Organisational Development 

• Lead, support and develop the senior leadership team and staff, creating a positive, inclusive and high-performing culture. 

• Ensure the charity has the right structures, systems, skills and capacity to deliver its strategy. 

• Promote wellbeing, learning, accountability and collaboration across the organisation. 

• Ensure effective HR, performance management and recruitment practices are in place. 

Volunteer Leadership 

• Provide strategic leadership for the development and delivery of the charity’s volunteer strategy, ensuring it supports organisational priorities and beneficiary needs. 

• Oversee effective volunteer recruitment, induction, training, supervision, support, retention and recognition. 

• Ensure volunteers are valued, well-supported, appropriately deployed and able to contribute safely and confidently to the charity’s work. 

• Develop a sustainable volunteer workforce plan, identifying current and future volunteer capacity, skills and support requirements. 

• Promote a positive volunteering culture that reflects the charity’s values and strengthens engagement, inclusion and community connection. 

External Relations, Partnerships and Advocacy 

• Act as the public face and senior ambassador for the charity, representing it with credibility and confidence. 

• Build and maintain strong relationships with beneficiaries, partners, funders, commissioners, local communities, statutory bodies and sector networks. 

• Raise the charity’s profile and influence through effective communications, thought leadership and advocacy. 

• Promote collaboration and partnership working to extend reach, improve outcomes and strengthen sustainability. 

Sheffield Children's Hospital Charity
Location: Sheffield
Reporting to: Head of Community and Events
Hours and basis: Part Time – 22.5 hours per week / Fixed-Term Contract until 12th November 2027 (Maternity Cover)

Salary: Manager band starting £35,674.05 per annum pro rata (£21,404.43 actual)

Sheffield Children's Hospital Charity is seeking a proactive and relationship-focused Community Fundraising Manager to play a key role within our Community and Events team. You will manage a diverse portfolio of fundraising campaigns and projects, develop meaningful supporter relationships, and create exceptional experiences that encourage long-term support, helping to grow income and maximise impact for children and young people.

About the role

In this key management role, you will work closely with the Head of Community and Events to deliver our community fundraising strategy and business plan, driving income growth while ensuring exceptional supporter experiences.

You will lead a team of Community Fundraising Officers, providing day-to-day management, coaching and support, while overseeing the delivery of a diverse portfolio of fundraising products, campaigns and projects. This includes established campaigns such as Christmas Jumper Day, PJ Day, In Memory and Schools fundraising, as well as developing innovative opportunities to inspire community support.

Working collaboratively with colleagues across the charity, volunteers, supporters and partners, you will help strengthen relationships, increase engagement and maximise fundraising income to support Sheffield Children's Hospital Charity's mission.

The role will require occasional evening and weekend working required to support fundraising events and community activities.

Key responsibilities

• Lead the development and delivery of community fundraising products, campaigns and projects that support sustainable income growth.
• Support the implementation of the charity's community fundraising strategy and contribute to future planning and development.
• Line manage the Community Fundraising Officers, providing leadership, performance management and professional development.
• Build and maintain strong relationships with supporters, community groups, schools and key stakeholders.
• Monitor and report on fundraising performance, budgets and KPIs, ensuring targets are achieved and opportunities identified.
• Ensure excellent supporter stewardship and donor care, creating positive experiences that encourage long-term engagement.
• Work collaboratively with colleagues across fundraising, marketing and volunteering teams to deliver integrated campaigns and initiatives.
• Ensure fundraising activities comply with relevant legislation, policies and fundraising best practice standards.
• Represent the charity at events, meetings and community engagements, acting as an ambassador for the organisation.

About you

We're looking for an enthusiastic and results-driven fundraising professional with experience of delivering successful fundraising campaigns, managing relationships and leading teams. You will be passionate about creating meaningful supporter experiences and motivated by the opportunity to make a difference for children and young people.

You will bring:

• Experience of community fundraising, events, account management, sales or a similar relationship-focused role.
• Experience managing and motivating individuals or teams to achieve targets and objectives.
• Strong relationship-building and stakeholder management skills.
• Experience developing and delivering projects, campaigns or events.
• Excellent communication, influencing and negotiation skills.
• Strong organisational skills with the ability to manage multiple priorities and work independently.
• Experience managing budgets, income targets and performance reporting.
• Knowledge of fundraising regulations, compliance requirements and supporter stewardship best practice.
• A proactive, creative and solutions-focused approach to fundraising.

For further details please read the full job description which outlines the behaviours, qualities, skills and experience we are looking for.  

Why join us?

At Sheffield Children's Hospital Charity, you'll be part of a passionate and ambitious team committed to making a real difference for children and young people. You'll have the opportunity to lead meaningful fundraising activity, work alongside incredible supporters and help grow the impact of one of the UK's leading children's healthcare charities.

Closing Date: Monday 31st August 2026, 5:00pm

Interviews: Week commencing 7th September 2026.

Apply today by emailing your CV and a covering letter 

Due to the high volume of applications we receive, we regret that we are unable to respond to all applicants. If you are shortlisted for interview, we will contact you directly. We thank you for your interest in joining Sheffield Children's Hospital Charity.

Agencies: We are not accepting unsolicited agency contact or applications for this role. Any CVs submitted by agencies without prior agreement will not be considered.

As a Housing Options Officer, you will provide housing-related support, advice, and guidance to vulnerable young people aged 16-35 living in YMCA accommodation. You will work closely with residents to help them develop independent living skills, manage their tenancies, maximise their income, access education and employment opportunities, and move on to sustainable housing solutions. 

What you'll be doing

• Managing a caseload of young people and providing person-centred support.
• Completing assessments, support plans, and risk assessments.
• Supporting residents with budgeting, welfare benefits, tenancy sustainment, and life skills.
• Working with housing providers, local authorities, and support agencies to secure positive move-on outcomes.
• Managing rent arrears, anti-social behaviour, and resident welfare issues.
• Promoting safeguarding, wellbeing, and a psychologically informed environment (PIE).
• Acting as a shift lead when required and helping maintain a safe and supportive accommodation environment. 

About You

We are looking for someone who:

• Has experience supporting young people or vulnerable adults in a housing, support, youth work, or customer-facing environment.
• Understands the challenges facing young people experiencing homelessness.
• Has excellent communication, organisation, and relationship-building skills.
• Can work effectively with a range of internal and external partners.
• Is passionate about helping young people achieve positive futures.
• Can maintain professional boundaries while providing compassionate support.

Want to make a difference to people’s lives? Then join our small team at Immunodeficiency UK, a charity devoted to supporting people living with poor immune systems.

About Immunodeficiency UK

Our charity aims to create an environment that ensures those affected by immunodeficiency have the knowledge to live fully, manage their condition effectively, and have their health needs understood and addressed by the healthcare system.

Each year we help hundreds of people through our helpline, educational resources, practical support, hardship grants, and our strong patient voice. We work on a range of projects to help improve patient care. You can find out more about our work by visiting our website and reading our annual impact reports..

This is a varied and interesting opportunity working for a charity that goes above and beyond in supporting people with primary and secondary immunodeficiency. The role offers an opportunity to exercise your creativity on varied and interesting projects that can make a real difference. You will receive excellent support and encouragement from our CEO and Trustees.

Responsibilities

As the Digital Communications and Fundraising Officer, you will play a key role in raising the charity's profile and awareness of primary and secondary immunodeficiency, growing supporter engagement, and generating income to support our work.

• You’ll develop and implement a digital communications strategy
• You’ll create and publish content across our website, email, social media and digital publications
• You’ll manage the website, ensuring content is accurate, accessible and up to date
• You’ll produce multimedia content — graphics, video, photography and case studies
• You’ll manage our social media accounts and our monthly newsletter
• You’ll plan and deliver digital fundraising campaigns
• You’ll create fundraising appeals, supporter communications and impact reports
• You’ll gather and share impact stories using a storytelling approach

This job is for you if:

• You’re confident in managing social media and creating digital content
•  Are familiar with email marketing platforms, customer relationship management (CRM) systems and                WordPress
• Have experience in planning and delivering fundraising or marketing campaigns
• Have strong organisational skills and the ability to manage multiple priorities independently

Charity or non-profit experience is a plus, as are graphic design or video editing skills.

Diversity and inclusion

Immunodeficiency UK is committed to equality, diversity and inclusion, and welcomes applications from all suitably qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, sexual orientation, or any other protected characteristic.

Closing date is Friday 4th September at 5pm. Applications generated by AI will not be considered.

Interviews will take place the week commencing 14th September. 

Youth Programmes Officer 

Hours: 35 hours per week 

Reporting to: Youth Programmes Manager 

About us 

The Ben Kinsella Trust is one of the UK’s leading anti-knife crime charities. We were set up following the tragic murder of 16-year-old Ben Kinsella in 2008, and everything we do is guided by his legacy. Our mission is to prevent knife crime through education and campaigning. 

Ben was a kind, creative young person who loved art, music, Arsenal FC, and making people laugh. He had big dreams of becoming a graphic designer. His death was a senseless act of violence, and the outpouring of grief and public support that followed marked the start of a movement. Ben’s own words, written shortly before his death, called for change, and his voice continues to inspire our work.  

Through immersive workshops in our Choices and Consequences Exhibitions and free online resources, we have reached over 50,000 young people so far. Our work challenges myths about knife crime, strengthens peer influence, and sparks meaningful conversations. As we grow, we remain committed to honouring Ben’s life by making a real, lasting difference to young people across the UK.  

We’re a small but growing team of 11 (rising to 14), working across Programmes, Fundraising, Communications, Finance and Operations, and Leadership. Our Programmes team is supported by a brilliant pool of freelance facilitators and actors who help bring our workshops to life. We’re now looking for an Youth Programmes Officer to join us at this exciting time. We’re looking for someone who is passionate about evidence-based interventions, thrives in a collaborative environment, and is confident working to establish and maintain relationships with external organisations. 

Ben’s legacy is our guide – we exist to stop knife crime 

About the Role 

We are looking for an education or youth work professional who can deliver our programmes to a very high standard. You will be a skilled facilitator and communicator who can engage with young people from a diverse range of backgrounds. Additionally, we are seeking someone who shares our values and is passionate about using education as a tool to support and empower young people and to stop knife crime. 

As Youth Programmes Officer you will be responsible for the delivery and coordination of our flagship knife crime prevention workshops to young people, to a high standard. You will work alongside the Programmes team to ensure workshops at our London exhibitions (currently Islington and Barking & Dagenham) operate smoothly and consistently to serve young people through the achievement of quality outcomes and maximised engagement. You will play a key part in the delivery of our Youth Ambassador Programme and contribute to the development of new programmes and opportunities during an exciting period of growth for the charity.  

Key Responsibilities 

Programme delivery

• Deliver workshops to a range of groups (primary, secondary, PRU/AP and adults), adapting to different needs
• Ensure sessions are engaging, high quality, and responsive to feedback

Programme development

• Gather and analyse feedback to improve programmes
• Support the development of new projects and resources

Workshop coordination

• Coordinate day-to-day delivery across two sites
• Manage bookings, enquiries and pre-visit information
• Maintain strong relationships with schools and partners
• Keep CRM and booking systems up to date
• Coordinate freelance facilitators and support their onboarding and training

General

• Carry out other duties as required

Person Specification 

Experience

• Delivering workshops or training to young people
• Adapting structured programmes to different needs
• Managing behaviour and supporting young people with additional needs
• Coordinating multiple tasks or stakeholders
• General admin and use of digital systems

(Desirable: programme design, training adults, relevant qualification in teaching/youth work)

Skills and knowledge

• Strong facilitation and communication skills
• Ability to build positive relationships
• Understanding of youth violence or knife crime
• Knowledge of inclusive teaching approaches

Personal qualities

• Passionate about supporting young people
• Reliable, organised and proactive
• Collaborative and professional
• Committed to equality, diversity and inclusion
• Open to learning and continuous improvement

Benefits  

• Flexible working where possible
• 27 days’ annual leave (+ bank holidays), rising with service
• Enhanced sick pay
• Pension scheme
• Cycle to work scheme
• Development opportunities

How to apply

Submit a CV and supporting statement outlining how you meet the person specification. Please also answer the two additional questions on the application form.

Deadline: Monday 24th August 09:30am.
Interviews:

• Stage 1: 27th / 28th August
• Stage 2: Week commencing 1st September (in person)

Help tell the stories that bring joy to seriously ill children.

Rays of Sunshine is looking for a creative, sensitive and confident Senior Communications Officer to help bring our work to life through powerful storytelling, media engagement and compelling content.

This is an exciting opportunity to join us as we launch our new five-year strategy, refreshed brand and new website. You’ll play a key role in helping us share the stories of seriously ill children, young people and their families, raising awareness of our work and inspiring more people to support Rays of Sunshine.

As our Senior Communications Officer, you’ll act as our story development lead, working directly with children, young people and families to sensitively capture the moments that demonstrate the impact of our work. You’ll develop case studies, coordinate photography and filming, create content for social media, website, press and email marketing, and help ensure our storytelling is handled with care, consent and integrity.

You’ll also support PR and media activity, build relationships with journalists, identify media opportunities, draft press releases and case studies, and help coordinate activity involving families, colleagues, ambassadors, celebrities and high-profile supporters.

Alongside this, you’ll support our Wish Ambassador programme, celebrity and influencer engagement, digital communications, social media, website content and wider communications campaigns. This is a varied, hands-on role in a small and ambitious team, with the opportunity to make a real and lasting impact.

We’re looking for someone with excellent writing and storytelling skills, strong editorial judgement and the ability to build trusted relationships with families, journalists, ambassadors, celebrities and colleagues. You’ll be warm, organised, proactive and passionate about putting children’s voices at the heart of communications.

Rays of Sunshine has recently been recognised as one of The Sunday Times Best Places to Work 2026, reflecting our positive, values-led culture and commitment to supporting our people.

WHO WE ARE

We are Zarach, the children’s bed charity, and we’re on a mission to end child bed poverty, helping children get a good night's sleep, and the chance to thrive at school. 

In our nearly eight years as a registered charity, we’ve captured the hearts and attention of many individuals, community groups, businesses and funders who want to support us on our mission. We’ve also been given an incredible media platform from which we have raised awareness of child bed poverty at local, regional and national levels. This support and awareness has seen us deliver over 17,000 bed bundles to children to date!! 

WHO WE ARE LOOKING FOR

Zarach is well established in West Yorkshire and Doncaster. We are now continuing to grow across the Yorkshire region, with a launch in Hull, Bridlington and Goole in the coming months.  We are looking to recruit two Family Engagement Officers to join our dedicated Yorkshire team.  We are recruiting for two separate positions across the region.

One role focuses on maintaining and supporting our successful, established service in West Yorkshire. 

The second offers a unique opportunity to play a key part in the growth and development of our vital service as we expand into the East Riding. 

As our ideal candidate you will be happy to travel in and around Yorkshire, and be able to travel regularly to meet with the team and to conduct home visits across the region. You will also need to be able to attend our Leeds Warehouse, or other areas when required.

You will be someone who has good experience of the broad range of day-to-day case management, working with external partners, volunteer support, and administrative activities that working in a dynamic charity brings, and someone who enjoys the busyness and variety of this.

Alongside your family support and engagement-related skills and experience, we’ll be looking to see that you have a genuine care for our mission and, as such, are self-motivated to do a great job and be a values-led member of our team.

Ideally, you’ll have experience of working with vulnerable families and managing volunteers in the charity sector, due to some of the specialties that come with this, such as safeguarding and partnership working. But charity experience is not essential if you can demonstrate an appetite and track record for continual learning and development across your working life to date.

WHAT WE OFFER

• Starting at £26,000 with progression up to £30,000 p/a (FTE)

• 28 Days, plus Bank Holidays.

• Healthcare Cash Plan

• Quarterly Staff Recognition Award

• A great working environment! One of our colleagues described us as- “Zarach is a wonderful place to work with the mission at the core of all that we do” 

To decide if you’d like to bring your skills and experience to bear in the pursuit of our mission, please have a look at the job description, our website and the coverage of us across social media. 

Please note that we may close this vacancy early if we receive a high volume of applications. Therefore, we encourage you to submit your CV and cover letter as soon as possible.

Help grow partnerships that bring joy to seriously ill children.

Rays of Sunshine is looking for a confident, ambitious and relationship-led Corporate Partnerships Manager to help manage and grow a portfolio of valued corporate supporters.

This is an exciting opportunity to join us at a time of growth and transformation, as we deliver our new five-year strategy and continue to build long-term partnerships that make a real difference to seriously ill children and their families.

As our Corporate Partnerships Manager, you will be responsible for delivering exceptional stewardship across a portfolio of established and strategic corporate partnerships. You will develop tailored partnership plans, deepen engagement, increase income and secure sustainable, multi-year support.

The role will be approximately 70% focused on managing and growing existing partnerships and 30% focused on developing new business opportunities through warm introductions, established pipelines and collaboration with colleagues. You will work closely with the Head of Fundraising, wider Fundraising Team, Communications, Services and Events colleagues to ensure partners receive an excellent experience and feel connected to the impact of their support.

You will lead on partnership stewardship, employee fundraising, volunteering, sponsorship opportunities, impact reporting, renewal conversations and partnership growth. You will also help identify opportunities for corporate partners to engage with challenge events, special events, public fundraising campaigns and Wish Community experiences.

We are looking for someone with strong relationship management skills, experience achieving fundraising or commercial income targets, and the ability to influence and engage stakeholders at all levels. You will be organised, proactive and confident managing multiple priorities, with excellent communication skills and a passion for creating meaningful partnerships.

Rays of Sunshine has recently been recognised as one of The Sunday Times Best Places to Work 2026, reflecting our positive, values-led culture and commitment to supporting our people.

WHO WE ARE

We are Zarach, the children’s bed charity, and we’re on a mission to end child bed poverty, helping children get a good night's sleep, and the chance to thrive at school. 

In our nearly eight years as a registered charity, we’ve captured the hearts and attention of many individuals, community groups, businesses and funders who want to support us on our mission. We’ve also been given an incredible media platform from which we have raised awareness of child bed poverty at local, regional and national levels. This support and awareness has seen us deliver over 18,000 bed bundles to children to date! 

WHO WE ARE LOOKING FOR

As we continue to grow our service across the North West, we are looking to recruit a Family Engagement Officer to join our newly established North West team. This role offers a unique opportunity to play a key part in the growth and development of our vital service, particularly in the Merseyside area. The role is currently being offered at 21 hours per week (0.6 FTE) but has the potential to increase to full time with further development.

As our ideal candidate you will be based in the Merseyside area or within commuting distance, but be happy to travel in and around the wider North West area. You will be able to travel regularly to meet with the team and to conduct home visits across the region. You will also need to be able to attend our Leeds Warehouse or other areas when required.

You will be someone who has good experience of the broad range of day-to-day case management, working with external partners, volunteer support, and administrative activities that working in a dynamic charity brings, and someone who enjoys the busyness and variety of this.

Alongside your family support and engagement-related skills and experience, we’ll be looking to see that you have a genuine care for our mission and, as such, are self-motivated to do a great job and be a values-led member of our team.

Ideally, you’ll have experience of working with vulnerable families and managing volunteers in the charity sector, due to some of the specialties that come with this, such as safeguarding and partnership working. But charity experience is not essential if you can demonstrate an appetite and track record for continual learning and development across your working life to date.

WHAT WE OFFER

• Starting at £15,600 with progression up to £18,000 p/a (£26,000 to £30,000 FTE)

• 21 hours (0.6 FTE) worked across 3 or 4 days

• 28 days annual leave, plus bank holidays (pro rated for part time work) 

• Healthcare Cash Plan

• Quarterly Staff Recognition Award

• A great working environment! One of our colleagues described us as- “Zarach is a wonderful place to work with the mission at the core of all that we do” 

This is an exciting opportunity for an excellent communicator with experience in collaboration and partnership working who is keen to make good quality income maximisation advice and support accessible to families across Scotland.

As Development Officer (Income Maximisation in Schools) you will play a lead role in looking at the actions needed at different levels to sustainably embed advice in schools across Scotland. You’ll be involving and engaging schools, advice services and other partners to develop practical recommendations which can be used to improve provision nationally. You will also be helping to develop resources and professional learning to increase awareness and confidence in schools around financial entitlements and pathways to income maximisation support.

You will be based within the Cost of the School Day team at CPAG in Scotland and will work closely with Welfare Rights, Digital and Policy colleagues.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

For more information about this post and to apply, download the Development Officer (Income Maximisation in Schools) job pack and application form.

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us at.

Closing date for applications: 11.59pm 16 August 2026

Interviews will be held at our Glasgow office in person on: 25 August 2026 

The Belay Foundation supports adoptive, kinship and special guardianship families raising children who have experienced early developmental trauma, often alongside neurodiversity. Founded in 2020 from lived experience, Belay offers something many families struggle to find elsewhere: practical, in-home support and expert guidance that’s genuinely trauma-responsive, delivered by people who understand what these families are living through.

Why now? - Belay has just spent a year strengthening its foundations - redesigning services, building organisational capacity and setting an ambitious growth plan. The groundwork is done. What we need now is a permanent CEO with the vision to take a small, high-impact charity and turn real momentum into lasting change - for families and for how the sector understands and responds to developmental trauma.

About the role - You’ll provide strategic and financial leadership across a small team, working closely with an exceptional Board and Belay’s Founder, who remains closely involved as Services Director. You’ll lead fundraising and income diversification, shape Belay’s public voice and ensure the organisation’s trauma-responsive, DDP-informed model continues to deliver real impact as it scales.

This is a rare chance to take the helm of an organisation with an innovative model, a loyal community and genuine room to grow - and to leave your mark on how the UK supports some of its most vulnerable children and families.

Please see the CEO Application Pack for further details, including the full job description and the application/ interview process.

About us

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. We are the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement in the occupied Palestinian territory and Lebanon.

About the role

We're looking for a Senior Supporter Acquisition Officer to help lead MAP's supporter recruitment programme at a pivotal moment for our work. You'll take the lead on multi-channel acquisition campaigns spanning DRTV, inserts, press advertising and new product development — recruiting new cash, regular and Zakat givers to MAP — and play a central role in our integrated campaigns during Ramadan and winter.

This is a role with real scope: you'll shape the strategic direction of our Individual Giving acquisition programme, lead the development of new regular giving products such as value exchange and lead generation, and build the processes that let our team deliver ambitious, high-impact campaigns. 

If you're a direct marketing or acquisition specialist who wants your skills to translate directly into lifesaving healthcare for Palestinians, this is your chance. 

As you will have seen from the role profile, this post requires a minimum of two days per week in our London office. 

MAP has a flexible working policy to support employees with additional needs, caring responsibilities etc. However, it will not be possible for this role to be completely

About you

What you'll do

• Lead the delivery of regular giving and cash acquisition campaigns across DRTV, inserts, press and other channels, from briefing through to review
• Develop acquisition journeys for regular givers in collaboration with the supporter retention team
• Play a central role in high-profile integrated campaigns during Ramadan and winter
• Help shape the strategic direction and annual plan for MAP's Individual Giving acquisition programme
• Lead the development of new regular giving products, including value exchange and lead generation
• Build and run testing plans to identify and scale what works
• Improve internal and agency processes, including content sourcing and sign-off pipelines
• Manage day-to-day relationships with media, print, fulfilment, telemarketing and creative agencies
• Support budgeting, forecasting and performance reporting

What we're looking for

• Proven experience managing Individual Giving campaigns, with a track record of meeting and exceeding targets across channels such as print, TV, telemarketing and/or digital
• Strong project management skills, with confidence managing complex campaigns end-to-end
• A strong eye for creative and storytelling, with an understanding of dignified, response-driving creative
• Strong analytical skills — ability to turn data from multiple sources into clear, actionable reporting
• Demonstrable experience influencing and managing stakeholders, internally and externally
• A good understanding of GDPR and the Fundraising Code of Practice
• Experience in a charity, humanitarian or campaigning environment is a plus, but not essential 

RECRUITMENT PROCESS

Interviews will take place on Microsoft Teams. 

 How to Apply

Please submit your CV before the deadline of 12:00 noon GMT on 11th August 2026.

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer

**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 

 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for victims of crime referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each service user receives tailored support that meets their individual needs. The role may require some minimal travel across Dyfed Powys.

As a Triage & Early Interventions Officer you will:

• Conduct comprehensive impact & risk assessments
• Provide tailored responses to clients' needs including information about their rights and the services available to them.
• Take incoming calls and deliver support
• Maintain accurate & confidential case management records.
• Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.

About You

Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.

You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.
• Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviour
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
• Ability to balance competing needs and priorities
• Ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• Ability to use generic IT applications competently.

Please note that as this post requires police vetting, you must have lived in the UK for a minimum of three years prior to application.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Role Overview: The Chief Operating Officer (COO) is responsible for the strategic and operational leadership of The Vavengers Charity. Working closely with the CEO and Board of Trustees, the COO ensures the organisation operates efficiently, sustainably, and in accordance with its charitable objectives, governance requirements, and legal obligations. The COO will oversee the charity's day-to-day operations, work closely with the CEO to improve organisational systems and processes, manage operational risks, and support the delivery of high-quality frontline, campaigning and convening programmes while fostering a positive and inclusive organisational culture. Alongside the CEO and other team members, the COO is an inspiring leader who champions the charity’s values, elevates its profile, and steers its work to influence national and international policy and advocacy, engage communities, and support survivors of violence.

Key Responsibilities

Strategic Leadership

• Support the CEO in delivering the charity's strategic plan.

• Translate strategic priorities into operational plans and measurable outcomes.

• Identify opportunities for organisational growth, innovation, and partnerships.

• Contribute to long-term sustainability planning and organisational development.

Operational Management

• Lead the day-to-day operational management of the charity.

• Develop and maintain effective operational policies, procedures, and systems.

• Ensure programmes and services are delivered efficiently, safely, and to a high standard and be an active delivery person for programmes. 

• Manage the resources and visitors of Vavengers HQ and ensure the space is utilised effectively by ambassadors and members of the charity

• Monitor organisational performance and help produce an annual impact report

Governance and Compliance

• Ensure compliance with charity law, employment legislation, safeguarding requirements, data protection regulations, and relevant regulatory standards.

• Support the CEO and the Board of Trustees through timely reporting and implementation of governance decisions.

• Maintain organisational policies and ensure regular review and compliance.

• Oversee organisational risk management and business continuity planning.

Financial Oversight

• Work alongside the CEO and Treasurer to develop and monitor the annual budget and management accounts/cash flow.

• Ensure effective financial controls and value-for-money practices.

• Monitor operational expenditure and resource allocation.

• Actively participate in income-generating activities, including supporting grant applications, other fundraising initiatives, and partnership building.

• Support the CEO and board of trustees to produce annual accounts.

People Leadership

• Act as a key leader for incoming staff members, ambassadors and volunteers.

• Foster a collaborative, inclusive, and high-performing trauma-informed workplace culture.

• Oversee recruitment, performance management, learning, and staff wellbeing.

• Oversee volunteer and ambassador management

Programme Delivery

• Ensure all programmes achieve planned objectives and demonstrate measurable impact, providing critical support and care to survivors and those at risk.

• Establish systems for monitoring, evaluation, and continuous improvement.

• Promote innovation and evidence-based practice across all service areas.

• Deliver support hubs in partnership with ambassadors

Partnerships and External Relations

• Develop and maintain effective relationships with funders, local authorities, community organisations, activists, corporate partners, government members and other stakeholders.

• Represent the charity at meetings, conferences, and partnership events as required.

• Support collaborative working across sectors to maximise impact.

Risk Management

• Identify operational risks and implement mitigation strategies.

• Ensure appropriate safeguarding, health and safety, and information security practices are maintained.

• Develop and oversee business continuity and crisis management procedures.

Person Specification

Essential Qualifications and Experience

• Significant leadership and campaigning experience within the charity, public, or private sector.

• Demonstrated success in operational management and organisational development.

• Experience managing budgets and financial planning.

• Strong understanding of governance and regulatory compliance.

• Proven ability to manage change and deliver organisational improvements.

• Excellent project and programme management skills.

Knowledge

• Charity governance and best practice.

• Financial management principles.

• Human resources and employment legislation.

• Risk management and organisational compliance.

• Monitoring and evaluation frameworks.

• Safeguarding and data protection requirements.

• Racial, social and gender justice.

Skills

• Strategic thinking with strong operational delivery.

• Outstanding leadership and people management.

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Effective stakeholder engagement and partnership development.

• Excellent organisational and decision-making skills.

• Ability to balance strategic priorities with operational detail.

What We Offer

• An opportunity to shape the future of The Vavengers alongside inspiring leaders

• A Central London workspace

• Professional development opportunities

• A collaborative, led-by and for values-driven working environment in the gender justice sector

• The chance to lead positive change for the communities we serve

• A flexible working opportunity with an appropriate London living wage

• Staff wellbeing programmes

Equal Opportunities

The Vavengers Charity is committed to equality, diversity, and inclusion. We welcome applications from people from all walks of life and are committed to creating an environment where everyone is respected, valued, and able to thrive. We are a led-by-and-for movement, and we encourage those with lived experience of Gender-Based Violence to apply for paid and unpaid positions in our organisation.

The Vavengers is an equal opportunity employer. In line with legal requirements and the nature of the work required for this role(running women-only safe spaces), we are seeking women-only applications as an occupational requirement under Schedule 9 Part 1 of the Equality Act 2010.