Child Support Officer Jobs

Job Title: Local Lay Pastor

Location of job: Hybrid role - Andover Methodist Church with opportunities for some home working

Job Type: Full-time (38 hours per week)

Contract Type: Permanent with initial funding for 3 years and subject to a 3‑month probationary period

Salary: £23,712 per annum

About the Role

Andover Methodist Church is a welcoming church in the centre of Andover. Our vision is to change Andover by being a community of love, of hope and of justice - Love like Jesus, Justice living like Jesus, Hope because of Jesus.

We are looking for someone who has a passion and expertise for establishing positive and productive relationships with families and a commitment to their participation in the life of the church. The main focus of this role will be to work with us to develop our pastoral care and work programme for children and families within the church. We have a desire to further extend our outreach into the local schools and community.

This role is an important part of promoting our vision to Andover and as such has a genuine occupational requirement that the post‑holder is a practising Christian (as outlined by 2010 Equality Act, Section 9).

This role will require a satisfactory Enhanced DBS disclosure & the completion of the Advanced Safeguarding training course of the Methodist Church.

The nature of this role necessitates flexible working hours, including evenings and weekends.

About You

You should have a nationally recognised qualification in Children’s, Youth or Community work or equivalent experience evidenced for the role.

You should have the ability to demonstrate an understanding of the Church’s work with families, especially knowledge of Safeguarding and child protection procedures.

You should have proven experience of working with children and families in a paid or voluntary capacity in previous roles. This is an essential criteria.

You should have excellent people skills (both adult and youth), good organisational ability and be adept at creative thinking.

You should have a professional and positive approach, with a commitment to professional development and self‑improvement. Undertaking Core Skills Family Ministries Training will be an early opportunity to demonstrate this.

It is important that you are able to demonstrate awareness of, and sensitivity to, issues of equality, diversity and inclusion, and a commitment to working with families from a diverse range of backgrounds and needs.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming church that strives to be a community of love, of hope and of justice. We value and support all who join our team through a positive work‑life balance augmented by generous annual leave and TOIL. We offer an occupational pension scheme to which you will be auto‑enrolled and to which we will also contribute.

We are an inclusive and affirming church. We welcome all people regardless of their sexuality, gender identity, ethnicity, background or disability. We are registered for same-sex marriage and celebrate our diversity in Christ.

N.B. We reserve the right to close this vacancy early should we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible.

Closing date: 30th April 2024

Interview Date: 23rd May 2024

Are you driven by working with young people and sport? Then this might be the role for you! Harris Hill are thrilled to be partnering up with The Youth Sport Trust in their search for a new Chief Operating Officer.

The Youth Sport Trust is the UK’s leading charity improving every young person’s education and development through play and sport. Our vision is a future where every child enjoys the life changing benefits of play and sport.

Sport gives young people a platform to have their voice heard and a place where they feel they belong. and we are on a mission to harness this extraordinary power to change young lives today and help them build a brighter tomorrow. 

Job title: Chief Operating Officer

Location: This role is a blend of working 3 days a week from our Loughborough office on the Loughborough University campus and working from home. 

Salary: £75,000 - £90,000 per annum.

Hours; Full time

Contract type: Permanent

Responsibilities within this role:

• Provide oversight of the charity’s finance function through line management of the Finance & Governance Director and ensure our finance processes and systems integrate effectively with other business systems:

• Working with the Finance and Governance Director, lead on the development and implementation of wider financial strategies to guide the long-term financial sustainability of the organisation, providing advice and guidance to the CEO, and the Board.

• Anticipate the Charity’s resource needs as it continues to develop and consolidate, plan and implement the necessary changes in liaison with the Executive team.

• Work with the CEO and Finance and Governance Director, to ensure effective financial management and planning including the development of key performance indicators.

• Work with the Finance and Governance Director, to provide financial advice and support to YST’s trading subsidiary (YSTE) to ensure it is effectively utilised and managed.

• Oversee business planning across multiple income streams, allocating resources effectively and efficiently.

• Provide oversight of the HR and people development function through line management of the Assistant Director, HR:

• Work with the Assistant Director, HR, to lead the development and implementation of the organisation’s people strategy, including equity, diversity and inclusion, culture, talent development and management.

• Ensure YST has the best organisational design and appropriate resources to live out our values and behaviours, develop and support high performing teams and deliver on our mission.

• Support, develop and provide line management to, the Head of Implementation and the Business Performance Manager ensuring they and their teams provide excellent internal and external customer service.

• Drive excellence in the performance of all reports, building knowledge of their specialist areas and ensuring they are able to excel.

• Provide coaching and mentoring to direct reports contributing to a high-performance culture and values-led, mission driven team.

They are now looking for:

Qualifications

• An appropriate financial qualification (ACA) or strong financial acumen.

• Other relevant professional qualifications to the role.

Experience

• Extensive proven operational leadership experience.

• Experience of leading the development of digital and business systems which have improved business performance.

• Experience of working as a member of a senior leadership team.

• Experience of successfully managing a multi-functional team within an organisation of comparable size and complexity.

• Strong governance experience of working within highly regulated environments and establishing regulatory frameworks.

• Experience in communication, influencing and advocacy both internally up to board level and with external stakeholders or partners.

• Experience of leading and delivering business change.

• Experience of successfully leading and inspiring a high performing team.

• A previous track record of understanding the latest trends and technologies.

If you would like to have a chat to learn more about this role and to receive a full job description, please contact Simon Bascombe at Harris Hill via the apply button.

Please apply immediately. The role closes 9am Thursday 23rd May 2024. Please reach out to learn more.

Interviews will be held in person 3rd June 2024.

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Title: Global Communications Officer
Reporting to: Senior Global Communications Manager
Contract Type: Full time (37.5 Hours) Permanent
Principal Location: London
Salary: £27,000-£30,000

Street Child, a rapidly expanding international children's charity, are searching for a dynamic, confident individual with a passion for communications and a drive to make a difference. We need a Global Communications Officer who is adaptable, personable, and ready to tackle any task with gusto!

This is a real opportunity for a talented individual to drive forward their career in communications, working at the heart of our busy MMC (marketing, media and communications) team.  If you're a proactive communicator with a passion for making a difference and the flexibility to take on diverse tasks, apply now and be a part of our dynamic team! Bottom of Form!

In this role you will be instrumental in enhancing the communication capabilities of our global programs and local partners. You will also be responsible for cultivating and nurturing celebrity partnerships, both existing and new, to support our mission. You'll collaborate closely with fundraising teams to create impactful collateral and refine fundraising strategies.

This role will report directly to our Senior Global Communications Manager but work closely with our fundraising teams and frequently support the rest of the organisation across programmes and global fundraising.

Supporting global programmes and local partners (30%):

• Identify compelling stories and program updates for amplification on Street Child's channels.
• Enhance in-country communication capabilities by creating materials and providing training.
• Assist program participation in external events and integrate communication plans into project timelines.

Developing celebrity partnerships (30%):

• Maintain relationships with celebrity supporters and drive partnership plans.
• Secure high-profile support for our activities and manage social media coverage sensitively.
• Identify and engage new high-profile supporters and advise colleagues on partnership strategies.

Communications resource for fundraising teams (20%):

• Provide communication support for fundraising events and community resource generation.
• Establish communication calendars and plan for fundraising initiatives.

Wider MMC Support (20%):

• Manage our digital asset bank and ensure best practice use.
• Monitor key metrics, deliver the Annual Report, and maintain our brand identity.
• Represent Street Child internally and externally and fulfill other role-related duties.

The location for this role is in London, with a willingness to work in our London office three, or more, days of the week.

Street Child began working in Sierra Leone in 2008 with one project for 100 children. In just 15 years we have reached over 1,000,000 children across more than 20 countries. Powerful, imaginative, professional, and at times brave, communications and story-telling have been a key driver in our early development - and will be equally critical if we are to continue to grow our impact for children living in the world's toughest contexts.

To apply, please submit your CV and a covering note explaining why you think you could make an extraordinary impact in this role - ideally ASAP. We are reviewing applications and interviewing on a rolling basis.  

Pre-employment checks will be required as part of our recruitment process in line with our Safeguarding Policy. Street Child welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

WHAT IS START NETWORK?

Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation.

Our current membership is made up of nearly 100 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability.

OUR SOLUTIONS

DECENTRAISLING & LOCALLY-LED ACTION: Shifting power and resources and decentralising decision-making to locally led networks and organisations.

EARLY & RAPID FINANCING: Building a global financing system that reduces risk, anticipates, and acts ahead of predictable crises.

COMMUNITY-LED INNOVATION: Incentivising innovative, locally led, and contextual solutions and learning from them together with people affected by crises.

For more information about Start Network and what we do, please visit our website. 

OUR VALUES

WE PUT PEOPLE FIRST: Communities come first in our decision-making and programming.

WE ARE BRAVE: We have great ambition and are willing to explore new things and take risks to achieve it

WE OPERATE COLLECTIVELY: We leverage the value of working as a network, sharing risk and resources, and learning together.

WE ARE INCLUSIVE: We see the value in diverse perspectives and work to remove the barriers that prevent voices from being heard.

WE ARE OPEN: We work transparently and with integrity, building mutual trust in all levels of our work, from governance to programming.

WE ARE ETHICAL: We behave and operate based on key principles of anti-racism, non-discrimination, and anti-colonialism. This is a work in progress.

JOB PURPOSE

The role will support the research activities of Start Network and its programmes and initiatives.

Working within the Evidence & Learning team, the Research Officer will conduct research, interpret data and communicate findings across of a range of programmes and initiatives which support evidencing the impact and learning of Start Network activities. These could involve supporting in the design and administration of data collection projects; as well as cleaning, processing, and analysing primary data and literature and desk reviews. The successful applicant will require basic research skills and additional skills will be learned on the job through guidance provided by the other members of the Evidence & Learning team.

KEY ACCOUNTABILITIES

Research

• Lead and support with undertaking research, including desk reviews, conducting landscape analyses and literature reviews using a range of materials and sources, including online platforms.

• Support with the design and implementation of data collection tools for primary data (e.g., surveys, focus group discussions, and in-depth interviews) and secondary data collection.

• Work with both qualitative and quantitative data, including interview transcription, data cleaning, processing, and analysis.

• Support key teams with research and analysis for their programme and initiative areas.

• Work with a range of staff across key initiatives to formulate and test research ideas.

• Assist with managing and supporting external consultants

• Support with Presenting Research Findings

• Develop, and co-develop, technical reports, PowerPoint presentations, and other written pieces for a range of audiences and platforms, both internally and externally.

• Create relevant graphics and visualisations to present qualitative and quantitative information.

• Present, and work alongside others to present, information to a range of key stakeholders including donors, Start Network member organisations and academics in formal and informal settings.

Information Management

• Work alongside others in the team to establish and maintain libraries of relevant information related to stakeholders and partners.

• Create tools related to information management (e.g., informed consent forms) and in obtaining consent and permissions for various research projects and products from member representatives and other key stakeholders.

START NETWORK CULTURE

• To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children

• A commitment to the Start Network vision, principles, values, and approach

• The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.

PERSON PROFILE

SKILLS AND EXPERIENCE

ESSENTIAL

• Experience in research skills including literature reviews and data analysis.

• Working knowledge of Microsoft Word, Excel, and PowerPoint necessary, experience with standard data analysis, graphics, and presentation tools and packages preferred

• Familiar with best practices and practical application of both quantitative and qualitative data collection and analysis

• Some experience in questionnaire and survey design and basic statistics

• Strong communication skills, including being able to communicate ideas clearly across a range of mediums and professionally to a range of stakeholders.

• Strong interpersonal skills, being able to work across the Start Network team, with members, consultants, and other stakeholders.

• Strong attention to detail

• Good organisational skills, being able to handle and manage multiple projects and datasets while working to deadlines.

• Degree in a quantitative or social science field

DESIRABLE

• Experience in social research (desirable).

• Experience using Salesforce (desirable).

• Relevant language skills, particularly in French and/or Spanish (desirable).…

KEY COMPETENCIES

Communication:

• Promote different ways to engage different audiences, working with others on how to maximise impact.

• Build trust by doing what you say you will do and admitting when you don’t know something or when you have made a mistake.

Strategic Thinking:

• Actively seeking to understand how your role fits into the work of the team and network by asking questions and working on cross-team initiatives.

• Able to plan and deliver flexibly to take account of changing internal and/or external factors by reprioritising and asking for help.

Collaboration:

• Actively promote collaboration by spotting and breaking down barriers to siloed working, connecting colleagues, teams and initiatives

• Build networks internally and externally by showing curiosity and learning from others.

Leadership of self and others:

• Understand own strengths and shadows and how these interrelated with others through review and reflection.

• Open and responsive to feedback

• Seek to understand and act upon own areas for growth, reflecting and learning from things that have not gone so well by showing vulnerability and openness to change

Ability to adapt and learn:

• Seek to learn lessons and apply the learning to future work by actively asking questions, being honest, curious, and brave to abandon things that are not working.

• Able to reprioritise and shift focus in response to changing needs of the organisation or network by being aware of how your role sits in the system.

• Balance the need to follow systems and processes with the courage, identifying when systems and processes do not align with the mission, suggesting alternatives

Getting things done the Start Network way:

• Overcome obstacles by taking initiatives to identify issues, seeking help to address them and escalating appropriately.

We are excited to seek a new Chief Executive Officer to provide leadership, vision, development and direction to our impactful and dynamic work. Youth Realities has substantial growth potential, and would benefit from an influential leader to shape and deliver a new strategy to increase our impact, income and partnerships.

This is an inspiring position that requires deep alignment with our vision and values. As an organisation almost exclusively supporting young women and girls, the trustees are encouraging applications from candidates that identify as women.

Contract: Permanent, subject to a five-month probationary period
Hours: full-time, 28-35 hours per week. Youth Realities hosts a fortnightly 4-day working week policy.
Location: Hybrid working, with in-person requirements from Youth Realities’ office in Colindale (NW9 5XW) and attending events where required in London.
Salary: £46,800 - this is based on current resource and trustees are open to salary increases as funding becomes available.
Start date: August 2024.

Key attributes and experience for the role includes:

• Experience working within the VAWG, youth and/or domestic abuse sector, or an excellent understanding of VAWG/ domestic abuse/ teenage relationship abuse
• Track record of successful leadership in a senior role
• Strategic, creative and operational thinking
• Ability to form and sustain trusted relationships with partners, funders and stakeholders
• A dynamic and positive attitude when responding to challenging and changing circumstances
• Willing and able to be a core team member, contributing where required to wider operational attainment.

Founded in 2016 and formally established in 2017, Youth Realities is a specialist youth and survivor-led charity supporting young people, primarily young women and girls aged 11-25, impacted by teenage relationship abuse.

Our vision is a world where young people live free from relationship abuse and violence.

Our mission is to end relationship abuse and violence by working with young people to provide specialist spaces for prevention, intervention and healing.

Who are we looking for? 

We are seeking a proactive, dynamic IT professional to support in the development and maintenance of our information and digital systems. Excellent communication skills, a keen eye for detail and a proactive approach to problem solving are essential. The ideal candidate will be confident to act as a first point of contact for IT support, maintain our digital systems including CRM, and be able to work both independently and as part of a small team. 

Main Role & Responsibilities 

The post holder will support the Information Systems Manager to ensure the IT systems/platforms are developed and are fit for purpose for the technical requirements. This role will be responsible for supporting the development and maintenance of Ygam Connect (Sharepoint intranet), including migrating files and business processes, liasing with the external developer and working with Connect Champions across Ygam. 

The Community Fundraising Officer will be responsible for building and maintaining relationships with community groups, schools and other organisations fundraising for Haven House Children’s Hospice. The Community Fundraising Officer will support groups, schools and organisations doing their own events and fundraising activities, work toward agreed income targets, and assist the two Managers in the team with planning and delivering key Haven House events and programmes.

This role will report to the Community & Events Manager and will be responsible for maximising income from across our community through providing an exceptional level of supporter care. The Community Fundraising Officer will work closely with our Database Manager to ensure accurate recording and reporting of income and supporter information.  This role will also manage a brilliant team of volunteer Community Champions who attend local events and speaking engagements on behalf of Haven House.

We are looking for someone to work on a variety of projects who is able to build strong relationships in our community and to take responsibility for the wide variety of relationships across our community.

JOIN OUR TEAM!

As a Projects Officer for Live Unlimited you'll be helping to make a difference to the lives of care experienced young people living in Barnet, north London.

Here at Live Unlimited our vision is that all care-experienced children and young people are able to achieve their potential and lead happy, fulfilled lives.

Most care experienced young people will have experienced trauma and adverse childhood experiences before they went into care system. 

Early intervention is key and we know at Live Unlimited the life-changing impact our schemes can make. As someone who shares our passion for social mobility, you'll be driven by a desire to help us to deliver first class opportunities to these incredible young people, providing support and inspiration along the way. 

Reporting to: Operations Director & Fundraising Manager

Location: Flexible and remote working is offered to all of our staff. We have an office based in Colindale, London, which we tend to work around two days per week, with two days remote working.

About the Role: This is an interesting and varied role. As the post holder you'll be not only be setting up, administering and delivering schemes and activities to benefit Barnet’s looked after young people, you'll also be creating marketing materials and supporting fundraising events.  Promoting the work of our charity is key too through updating our website, writing our quarterly newsletter and social media channels, as well as supporting the running and administration of the charity. 

About You:

You'll have experience of managing and delivering projects, schemes or activities and supporting administrative tasks including keeping accurate records, financial tracking and expenditure.
 
You'll also have experience of creating engaging content for newsletters, websites and/or social media channels especially Twitter, Facebook, LinkedIn and Instagram and building effective relationships with internal and external stakeholders to deliver common goals.
 
Having a passion for Live Unlimited’s vision and objectives is very useful in this role. We particularly welcome applicants with experience or being a looked after child, care leaver or personal experience of the care system.

If you are organised and efficient, passionate about social mobility, and have a creative flair, this is the perfect job for you!

Working hours: 28 hours (4 days per week) Could be split across five days. Core hours: 10am-4pm

Salary: £135.35pd for 4 days per week (£35,191 FTE) The role is for 12 months with a view to possible extension dependent on funding. Would consider suitable candidates interested in working 21 hours (3 days per week).

Closing date: 10th May 2024.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Key responsibilities:

(1) The set up, administration and running of schemes and activities

(2) To deliver marketing and fundraising activities as needed for specific schemes and activities 

(3) To support wider awareness building and promote the work of the charity to enable it to meet its charitable aims and objectives 

(4) To provide support in the running and administration of the charity 

Experience and Knowledge

• Experience of project management and delivering schemes or activities and supporting administrative tasks including keeping accurate records, budgeting, booking rooms, responding to emails etc. (essential)

• Experience of coordinating and updating online and social media channels especially Twitter, Facebook and Instagram (essential) 

* Experience of marketing and communications (essential)

• Experience of building effective relationships with internal and external stakeholders to deliver common goals (essential)

• Experience of working within not for profit or charitable sector (desirable) 

• Fundraising experience (desirable) 

• Knowledge of the challenges facing looked after young people (desirable) 

• Knowledge and/or experience of safeguarding issues working with children and young people (desirable)

Skills

• Excellent written and verbal communication skills (essential)

• Excellent time management and organisational skills (essential)

• Ability to work under own initiative, taking responsibility and ownership for researching and solving problems (essential)

• Computer literate and ability to work with Word and Excel (essential) and website management systems (desirable)

• Awareness of data protection legislation (desirable)

Other:

• Relevant work experience

• An enhanced DBS check is a requirement of this role

Two-year fixed term contract.

Based at Claire House Wirral, with some time from home and Claire House Liverpool, West Derby

This is an incredibly exciting time to join Claire House as we deliver an ambitious five-year strategy to reach more children and develop our second site in Liverpool. We need an experienced internal communications officer who can take complex ideas and make them sound simple and engaging.

This role will provide expert internal communications advice and support across the organisation, helping to communicate progress on key projects and improving employee engagement and organisational culture. You will also work with external stakeholders including families and healthcare professionals. The job will include drafting messaging, copy writing, developing engaging content and marketing materials and implementing communications project plans.

Previous experience in a similar organisation is desirable, but internal communications expertise, lots of energy and an ability to build relationships are essential. In return, this role will offer an opportunity to help the hospice transform the way it works, massively increase its impact and the vital support it offers to seriously and terminally ill babies, children, young adults and their families.

This role is full time 37.5 hours per week.

We are actively seeking candidates from a diverse range of backgrounds.

At Claire House, we welcome applicants from all backgrounds and value everyone as an individual.  We are committed to organisational practices, which promote diversity and inclusion for all employees and volunteers regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.  Connecting these differences creates a productive environment in which everyone feels valued.

Closing date for applications is Sunday 28th April 2024. 

Interviews will take place on Thursday 16th May 2024.

We regret that only shortlisted candidates will be contacted.

This organisations recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people.  All staff and volunteers are expected to share this commitment.

This role is subject to a Standard DBS check.

ABOUT ASYLUM AID

For over thirty years, Asylum Aid has been providing legal representation to some of the most vulnerable people seeking asylum. We have built an expert service, delivering vital and life-saving services in some of the most complex legal cases, with a particular speciality working with unaccompanied children, Survivors of trafficking, torture or other forms of human cruelty,  and stateless people. Our vision is that all those in need of protection from persecution and other forms of human cruelty in the UK can obtain it, and are treated fairly and with dignity.

ABOUT THE ROLE

As Children and Young People’s Solicitor and Senior Caseworker at Asylum Aid, you will primarily work with unaccompanied asylum-seeking child (UASC) and young people (under 25), providing end to end representation on their asylum, human rights and trafficking claims. You may also undertake age dispute challenges and other judicial review work on behalf of your clients. You will combine this work, which will account for approximately 70% of your time, with conducting other immigration matters, including adult asylum claims, family reunion applications and statelessness applications. You will also have the opportunity to contribute to the wider work of the Asylum Aid team, delivering high quality legal services on the full range of protection and trafficking issues that affect migrants, refugees, and asylum seekers. You will conduct asylum casework under legal aid funding, with a specialist focus on representing unaccompanied asylum-seeking children and young people, and contribute to policy and strategic legal work to promote the rights of children and young people in the asylum system. 

 You will be a qualified solicitor or Immigration caseworker with IAAS Level 2/Senior Caseworker accreditation and have significant experience in publicly funded immigration work under a Legal Aid Agency Contract. You should have, or be able to obtain, Level 2 Children Safeguarding. 

As is the nature of this sector, the role will be exposed to a high volume of traumatic and distressing material and, whilst they will be supported by the Asylum Aid Director, supervisors and the surrounding team, they should also be able to demonstrate knowledge of good self-care principles in an intense work environment.

Equal Opportunities

The Foundation and Asylum Aid is an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation.  We particularly welcome applications from those with BAME backgrounds and with lived experience of the UK immigration system.

Please note you must have the right to work in the UK as we are unable to provide visa sponsorship.

Please note that the successful candidate will be offered the job subject to suitable references and an enhanced DBS check.

If appointed you will be required to give your consent to Asylum Aid to receive regular updates on your criminal records status throughout your employment. 

Please submit an up to date CV and covering letter by 9am on 25 April 2024. Your application should outline your relevant skills and experience, as well as how your previous experience matches the listed responsibilities and person specification. Please state in your covering letter when you would be available to start the role. In setting the salary regard has been had to the NCJ payscales.

Interviews are scheduled to be held during the week commencing 6 May 2024 at our offices in central London. For any queries, please contact Monika Nollet, Director of Legal Casework at Asylum Aid. 

We regret that we can only respond to applicants who make it to the interview stage. No agencies.

We're looking for a kind, compassionate and efficient Customer Contact Centre Officer to join our Customer service team located at our Head Office moving to Caledonian Road this year.

£25,600.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Job Overview:

To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.

Working Patterns are Monday- Friday 9am to 5pm

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries

- Deal with enquiries on Housing Management, Maintenance and Customer Support

- Receive and action maintenance requests for owned, managed or leased properties

- Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure

- Data entry into IT systems and databases for reporting and performance indicators

- Support of administration functions within the team

Key Responsibilities:

- To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly

- To resolve and provide information on initial rent, housing benefit and service charge enquiries

- To provide details on Look Ahead's Support function for customers or external agencies to include Support Worker or scheme contact details and referral process

- To log and transfer complaints in accordance with Look Ahead's procedure and policy

- Receive and action maintenance requests for owned, managed or leased properties to include responsive repairs, void/empty property repairs, insurance, rechargeable, planned, cyclical and servicing works. Monitoring the progress of works orders to including updating, varying, and completing work orders

- Data entry into IT systems and databases for reporting and performance indicators

- Provide support in the duties of the other administration roles within the team (including occasional reception cover)

- To ensure that all duties are carried out in accordance with policy and procedures

- To maintain files either in paper and electronic format to include all correspondence, certificates and documentation

- To produce correspondence or documentation to be sent internally or externally

- Attend internal and external meetings or forums to promote Property Services and Look Ahead

- Any other duties relevant within the team as and when required

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Approachable and open behaviour. Works as part of a group or team

- A strong approach and commitment to providing an excellent customer service

- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

- Demonstrates significant confidence and high levels of self-esteem

- Is respectful, articulate, and sensitive in style of communication

- Is motivated towards excellence and improvement of personal performance with a can doattitude

What you'll bring:

Essential:

- Educated as a minimum to GCSE English and Maths or equivalent

- IT literate and can use Microsoft software packages and housing management systems

- Customer service skills especially verbal

- At least two years experience in working in a call centre, property and/or customer services environment

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Closing Date: 5 May 2024
Ref 6707

Save the Children UK has an exciting opportunity for a collaborative and enthusiastic individual with extensive Policy & Advocacy Adviser experience to join us as our Senior Health Officer: Knowledge Management and Communication where you will work within the Health Policy, Advocacy and Research Team.

About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role
As Senior Health Officer: Knowledge Management and Communication, you will be responsible for the knowledge management and MEAL functions for the health team. This will include collection, collation and dissemination of learning and evidence from across key country and donor markets. You will also be responsible for the dissemination and communication through various platforms, social media outlets. Within this role you will play a key role in highlighting both internally and externally the health team's achievements and keep the Movement updated on the impact they have had both in the UK and globally, while also reporting on all active grants and partnerships. You will get to work closely with all technical advisors and play an important role in the production of the team's publications as well as in organising policy advocacy events at the UK parliamentary and global levels.

In this role, you will: 

• Lead on the learning, reporting and communications for the health team, including on the various advocacy projects, grants and workstreams.
• Play a leading role in editing the health team's reports and policy briefing documents, including any research, fact-checking or writing that is required.
• Lead on updating and maintaining the health team's web pages. While maintaining brand requirements.
• Deliver high-quality editorial content for a wide range of planned key corporate communications, in line with the organisation's priorities and brand, implementing Save the Children's editorial style and standards.
• Ensure health team develop quality materials, blogs and thought pieces, while implementing our brand positioning, communications guidelines, and house style.

About you
To be successful, it is important that you have: 

• Demonstrable experience of high-quality health policy advocacy work, including writing and editorial skills.
• Experience of working with a range of partners to engage key policy stakeholders.
• Ability to write compelling, imaginative copy tailored for different audiences, explain complex issues in accessible and motivating language.
• Ability to research, absorb and retain information accurately and to lead publication projects where necessary.
• Experience of writing for the internet and other digital outlets. Understanding of basic web processes and ability to perform basic alterations to our website where necessary or liaise with developers to progress these.
• Commitment to Save the Children's vision, mission and values.

What we offer you:

• Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 
Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Job Purpose:To coordinate and deliver an exciting range of Short Breaks activity clubs for children and young people aged5 - 17 with additional needs and disabilities.

Hours of work:21 hours per week over 3 days - including one evening per week

Term time hours: Thursday, Friday, Saturday/Sunday 09:00 – 17:00

School holidays hours: Wednesday – Friday 09:00 – 17:00

Location : Based from YMCA Sovereign Centre, Slipshatch Road,Reigate, RH2 8HA

Clubs run in Reigate, Epsom and West Sussex

Annual leave: Four weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year. 

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available at The Sovereign Centre and at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing Date: Wednesday 3rd April

Interviews are scheduled : Tuesday 9th April

An exciting opportunity has arisen for two key individuals to join the team at Basis Yorkshire as a Sexual Exploitation Specialist (LGBTQ+). You will be providing bespoke trauma informed 1-1 and group work for Young People who have experienced, who are experiencing or who are at risk of sexual exploitation. 

Our energy for and commitment to our work makes us a vibrant and resilient organisation with a strong and compassionate workforce.  We are looking for someone who is passionate about making a difference to the lives of young people who have experienced or are experiencing child sexual exploitation, can embrace our core values of respect and trust and will support us in providing a unique service through their creative approach.

Basis Yorkshire is an award-winning charity that was founded in 1995 and now operates across Yorkshire. This is a unique opportunity to join a challenging and vibrant organisation, working with women and young people who are involved in sex work or being sexually exploited. For more information about what Basis Yorkshire does and its values, please visit our website.

Basis is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from Black, Asian backgrounds, those who experience racism and those from the LGBTQ+ community as they are currently under-represented within our staff team. Equally we encourage applications from experts by experience. All appointments will be are made on merit, based on the criteria identified in the job description. You will be based in Leeds and may need to work some unsocial hours. There is some free parking but parking near the office will also be reimbursed.

Basis is committed to safeguarding and promoting the welfare of children and adults at risk. This post will be subject to enhanced DBS check.

In addition to being part of a fun, dynamic and vibrant workforce, we offer a benefits package including flexible working, contributory pension (4%), childcare vouchers, funded external supervision and an Employee Assistance package, 35 hour full time week.