Operations Director
 

Salary: £71,050

We aim to make people’s lives better. Do you?

Framework is a registered charity delivering housing, support, health and employment services to people with a diverse range of needs. We assist rough sleepers and those who need help to keep their home. We support excluded youngsters as they make their way into adulthood and those starting or returning to work.  We provide access to treatment for people with mental health issues, those misusing alcohol or illegal substances, and join up services for homeless people with multiple and complex needs. 

Through approximately 70 services across the East Midlands, Framework is both a safety net and a platform for change. Each year more than eighteen thousand people approach us for help.  Responding to their needs, respecting their choices and empowering them to achieve, we aim to make life better for our service users and those around them.

We are seeking an additional member of our Senior Leadership Team to further enhance and expand this work.  Reporting to the Chief Executive, our new Operations Director will lead the delivery of our front-line services.  The transformation of these to meet the changing needs of staff and service users is a key part of our future strategy.

If you have the attributes to meet this challenge we would love to hear from you. This is an opportunity to join an organisation driven by values that takes responsible risks to tackle poverty, injustice and exclusion. We would support your professional development, involve you in our biggest decisions and give you the autonomy to make a real difference to the lives of others.

Experience of leadership in the housing, health, employment and/ or care sectors would be an advantage.  Of greater significance is the blend of commitment, resilience and leadership skills that we are seeking.  Above all, we need someone whose concern for those we exist to serve will drive innovation and change in their best interests.

For further information about Framework and the Operations Director post, please email recruitment team to request an application pack.

Should you have any questions in regard to the position please contact Tracy Lowe Sheppard, HR Transactional Manager
 

The closing date for applications is midnight on Sunday 29th December 2019.  Shortlisting will take place on Friday 3rd January 2020 and Interviews will be held on the Wednesday 8th January 2020.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident Leader we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE

Advance provides housing, support, and other community related services, specialising in supporting people with learning disabilities and mental health conditions. We provide a number of different types of services, including small-scale residential care homes, supported living services, shared ownership homes and community support services.

We are a £38m business and operate over a large geographical area across the Midlands, London, South East and South West. We have offices in Witney (Oxfordshire), London, Leicester and Camborne (Cornwall); we also have a number of smaller offices. Our vision is to transform the lives of people with a disability or mental health condition by providing the best quality housing and support services. We want to enable our customers to live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

This is an exciting time to join Advance as we come to the end of our current corporate strategy with its focus on improvement and begin our new focus on growth. Having reshaped our central services with this end in mind we are now looking for an Executive Director of Resources to join our strategic leadership team and to work with the heads of service leading the following functions: Finance, HR, ICT and Business Systems and Business Assurance.

We are looking for a strategic leader with a finance background gained in a customer facing sector. The successful candidate will have a passion for the services that Advance provides and will share our values and vision to improve the lives of people with disabilities.

For further information please click the apply button and download our recruitment pack. 

The closing date is: 10:00am on Monday 13 January 2020.

Victim Support is looking for an Equality, Diversity and Inclusion Lead, covering our national organisation.

We are Victim Support, an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve. Equality, diversity and inclusion (EDI) is incredibly important to us, both internally but also to ensure our services meet and adapt to the diverse needs of those we support.

We have an exciting opportunity within our People Services team to join us as our new EDI Lead. Supporting the Assistant Director of People Services you will be responsible for promoting EDI throughout VS, the development and delivery of our EDI strategy, ensuring they align to our organisational objectives and respond to external source feedback.

So, if you have a passion for EDI and are looking for an opportunity to make a real difference, come and join us.

You will have excellent communication skills with the ability to empower and motivate others, you will be able to drive successful outcomes all the while showing tolerance and respect.

You will have a strong working knowledge of current EDI best practice and challenges, you will be a confident and reliable source of information, providing advice and guidance throughout the organisation via different platforms.

You will have success in overseeing EDI networks working with BAME, DMH and LGBT+ and Gender Equality groups with a demonstrable track record of engaging and building effective relationships with internal and external stakeholders at a variety of levels.

In return, you will work in a National charity alongside committed colleagues who all want to make a difference to those who are affected by crime. The location of the role is flexible and can be undertaken on a home working basis, though some travel will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

B-SIDE DEVELOPMENT DIRECTOR JOB DESCRIPTION

0.6 FTE pro-rata £30,000 p.a.

APPLICATIONS DEADLINE: 06 JANUARY 2020

We are looking for a dynamic and collaborative individual to join us in a new period of development. You will be an experienced fundraiser who can work across the range of fundraising activities e.g. grant applications, fundraising events, donors, sponsors and membership.  You will be able to demonstrate sound strategic financial knowledge, and the practical ability to manage finances and systems. There is an ample handover period with the current Executive Director built into our staffing plan. Some experience of managing policies and HR is desirable. 

The Development Director is offered as a 0.6 FTE pro-rata £30,000 p.a. PAYE position, with an initial guaranteed contract to April 2022 and further extension if the next round of the NPO or other major funding applications are successful. All the senior team are P/T and the remuneration across Artistic Directors / Creative Producers etc. is fixed at the same rate: the team ethos is generally collaborative and non-hierarchical.

Background

b-side has an unusual mission: ‘curating’ the Isle of Portland, Dorset with a series of temporary, commissioned artworks and a biennial festival. We are site-specific, site-responsive, outdoors and accessible. We produce moments not monuments. Our ‘collections’ are the collective memories of our audiences and participants. We ask our supporters to be players, partners and protagonists.

b-side was founded in 2007 as part of 2012 Cultural Olympiad. It became a Community Interest Company in 2009 and an Arts Council England (ACE) National Portfolio Organisation in 2012, retaining this status in 2015 & 2018. ACE continues to be its principal funder: other grants have included Heritage Lottery Foundation, Awards for All, Alice Ellen Cooper Dean etc. Recently b-side was awarded a Catalyst Small Grant and have developed a wider fundraising strategy with Cause4 to diversify our business model and income, which the Development Director would work with.

The Isle of Portland is an amazing island fortress of limestone, connected by a causeway to the Jurassic coast of Dorset. The distinct geology and geography have determined a distinct and significant environment and history. It is fitting that industries here include quarrying, prisons and the navy. It has strong, active communities; yet some wards are in the top 10% of multiple deprivation, the borough was ranked last in the UK for social mobility (2018) and is in the lowest quintile of the HEFCE PILOT4 survey (2017) measuring the proportion of school leavers entering HE.

Director of Development

Science Museum Group

London, UK

Excellent Salary and Benefits

Incorporating 6 key sites nationwide, the Science Museum Group (SMG) is the most national of the UK’s national museums as well as the largest group of science museums in the world.

With unparalleled collections, SMG ignites curiosity and inspires futures by engaging people of all generations and backgrounds in the fields of science, technology, engineering, mathematics and medicine.  We play a central and irreplaceable role in deepening and expanding science literacy in the UK through the breadth of resources, the diversity of the audiences and communities we serve, and the wide range of expertise embedded in our learning, collections and exhibitions teams.

We have a track record of successfully transforming a number of our Group’s estates, with  Mathematics: The Winton Gallery designed by Zaha Hadid Architects and Medicine: The Wellcome Galleries in London and Wonderlab in Bradford as recent examples, and there are major ambitions to do much more over the coming years.  SMG Development will take a lead role in realising the vision for each of our Museums. Alongside these physical transformations, we will sustain the impact and breadth of our STEM offer; develop, grow and increase access to our extraordinary world-class collections; extend our international reach; become digital world leaders and increase our self-generated income – all the while exceeding our audience’s expectations.

As our Director of Development, you will play a fundamental role in shaping and driving our transformational strategy and team, to secure significant philanthropic support and underpin the success of SMG’s vision and ambitions. 

Your confidence in your ability to operate at this level will be underpinned by your substantial track record of delivering highly successful fundraising strategies and effective leadership of high-performing teams.  Your experience will ideally have been gained within an organisation of comparable scale and complexity, and you have always taken an inclusive and collaborative approach to your leadership and teamwork efforts.  Your innovative and flexible approach has enabled you to achieve outstanding results, and you have worked closely with senior volunteers and leaders to accomplish this.  Key to your success in this role will be your sophisticated communication and influencing skills, and your pragmatism, resilience and approachable manner helps you win the confidence of those around you.

If you are interested in playing a key role in the future growth and success of our Group, please contact our recruitment partners, Richmond Associates.  To download a detailed information pack for this role, please visit the Richmond Associates website, or contact them via telephone or email.

CLOSING DATE FOR APPLICATIONS IS 10:00 ON MONDAY, 6 JANUARY 2020

Bible translation changes lives. But the need for Bible translation remains vast: 1 in 5 people on the planet are still waiting for the Bible to be translated into their language. So, the need for Bible translation remains one of the greatest challenges facing international mission.

But the opportunity to make a difference is also great. Together with our main partners, we are working to see this number fall dramatically, so that in 15 years an estimated 95% of the world’s population will have access to the Bible in their language and 99.9% have the New Testament – a real turning point in world history.

This vital work is only possible through financial and prayer support. This role oversees our fundraising, marketing and communications functions and is crucial to our ministry.

We are looking for a leader who is capable, ambitious and able to oversee growth in our fundraising income.

If this might be you, please contact Carnelian Search at the address provided.

Job Description: Director of Finance and Operations

Reports to:

Chief Executive Officer

Salary:

£60,000 - £65.000 per annum gross

Responsible for:

Project Financial Accountant, Finance Officer, HR and Operations Coordinator

Hours

Full Time – 37.5 hours per week

Location

1 Wimpole Street, London, W1G 0AE 

Length of contract

Permanent

About the Role

THET is looking for a Director of Finance and Operations to join our Senior Management Team ideally starting on or before March 1st 2020. You will be joining THET at a very exciting time of growth for the charity. This follows a period of intense and successful effort to diversify our income and secure new contracts.

The role is ideal for a person who relishes the opportunity to work in a friendly, innovative, medium-sized charity which occupies a very distinctive place at the interface between the NHS and health services across Africa and Asia. It is vital that you have experience of working in an international charity at a senior level.

THET has country offices in Ethiopia, Myanmar, Zambia, Tanzania, Uganda and Somalia/Somaliland. Our team in the UK office is composed of Programmes, Grants, Communications and External Engagement and Policy and Learning teams as well as Finance, and Operations.

You will lead a small team and play an important role in the leadership of the charity, combining an ability to operate strategically with a willingness to get stuck in to detail when necessary. The team is a busy and multi-functional team focussed on providing the best quality support for the organisation.  The successful candidate will have the chance to have a profound impact on a fast-paced organisation. The post holder will be a member of the Senior Management Team working alongside the CEO and the Director of Programmes and closely with the Treasurer on the Board of Trustees, members of the Finance, Risk and Governance Committee, and the volunteer Company Secretary.

About THET

Today, one billion people will never see a qualified health worker in their lives. 

Since 1988, THET has been working to change this. From reducing maternal deaths in Uganda to improving the quality of hospital care for injured children in Myanmar, we work to strengthen local health systems and build a healthier future for all. 

We do this by leveraging the expertise and energy of the UK health community, supporting Health Partnerships between NHS institutions, Royal Colleges and academic institutions in the UK and those overseas.

In the past ten years THET has reached over 100,000 health workers across 31 countries in Africa, the Middle East and Asia in partnership with over 130 UK institutions.

In 2018, the charity had a turnover of £5m and employed 30 staff across six offices. From 2020 onwards, our turnover will be £8m a year.

You can learn more about our work on THET website.

Key responsibilities

The successful candidate will be expected to perform any of the following tasks:

Finance

• Form a close working relationship with the Chief Executive and Director of Programmes, other members of SMT including overseas Country Managers and Trustees;
• Direct and control finance staff to ensure that they are appropriately motivated and developed and so that they carry out their responsibilities to the required standard;
• Contribute to the achievement of the charity's business objectives by providing advice and guidance on the financing strategy;
• Develop and control the charity’s annual operating budget to ensure that all financial targets are met and that THET complies with financial and statutory regulations;
• Provide financial advice and guidance to the charity's managers and staff to enable them to achieve their objectives;
• Oversee the preparation of the charity's financial accounts to ensure that these are presented accurately and on time;
• Develop and implement an internal audit programme to ensure that the charity complies with financial procedures and regulations;
• Develop and maintain all necessary systems, policies and procedures to ensure effective and efficient financial management within the charity;
• Monitor external contracts and services provided by suppliers to ensure that these are operating effectively and provide the best value to the charity;
• Carry out all necessary actions to ensure that the charity meets its financial and legal obligations.

HR

• Ensure that the human resources and staff development policies are updated and implemented in keeping with employment law and good practice;
• Maintain HR files and staff records, and ensure that managers fulfil their line management responsibilities;
• Have oversight of the recruitment process for, and induction of, new employees;
• Work with managers to ensure that staff training needs are identified and met;
• Take the lead on, or where relevant, support the Chief Executive and other managers in the implementation of HR policy, appraisals, disciplinary processes and restructures.

IT & Office Facilities

• Maintain health and safety, IT, data protection and building management systems to ensure THET is compliant with current legislation and best practice;
• Manage service contracts including HR and legal advice, IT and finance support;
• Any other appropriate duties to ensure the efficient operation of THET.

Conditions of Employment

Hours: Full-time – 37.5 hours per week - 09.00 – 17.30 Mon – Fri

Leave:  25 days annual leave, plus 3 additional days between Christmas & New Year

How to apply

Please send your CV and a covering letter explaining precisely how you satisfy the person specification on or before midnight on Sunday 29th December 2019.

Closing Date: Sunday 29th December 2019.

Interviews to be held:  15th January 2019.

For more information regarding this position, please contact Sue Louise - interim Head of Finance. The contact details are provided in the attached job description.

This post is UK based. Non-EC nationals will require current and valid permission to work in the UK

Harris Hill is working with Advocate, a charity that obtains free legal services from barristers, for those who need it; find a Head of Fundraising and Communications on a 6 month contract.

Reporting to the CEO/COO, you will be will responsible for sustaining the charity's fundraising streams, internal/external communications, maintain profile with stakeholder's and ensure compliance with new and existing fundraising regulations.

As Head of, you will be responsible for the line management of the Fundraising and Events Officer, Volunteer Manager and Communications Officer.

We are looking for an experienced candidate but would suit a second jobber at this level or a manager looking to move up and gain further experience. That's not to say that someone with a long history at senior level, wouldn't want to work with a great charity and help develop this small but growing organisation.

The role is ideally full time but they are flexible. They are willing to consider the same salary for 4 day week and may consider higher salary for more experience candidates.

For more information or an informal conversation, please contact me by applying.

This award-winning education organisation supports educators at every stage to keep getting better with the aim of ensuring that children from all backgrounds, including the most disadvantaged, are given the opportunity to thrive. An organisation that truly understands the impact it has on the communities and individuals it works with, the charity is recruiting for an Area Director, Partnerships, to lead on delivering regional acquisition targets, account manage senior stakeholders and lead an outstanding regional sales team.

The post holder can be based within the Birmingham or Manchester, or home-based.

Key responsibilities within the role will include:

• Develop and deliver the area plan in line with national strategy to achieve regional and national sales targets
• Lead, inspire and motivate staff to achieve results, providing for the development needs of staff within the team
• Work as a member of the SRMT to give strategic input to the overall regional operation
• Monitor area performance and provide regular reports and forecasts to the Regional Director on pipeline activity, movement and results against target
• Account manager key relationships with senior stakeholders, and lead on selected national accounts
• Develop collaborative partnerships with key strategic partners and alliances including local authorities and Masters of Teaching; as well as opportunity areas and school's groups to achieve recruitment targets
• Represent the organisation at conferences, events, and networking meetings including delivering presentations and workshops
• Work in partnership with the Business Development Team to design and develop bespoke solutions to needs presented by accounts in the region

The successful applicant will have the following skills and experience:

• A commitment to education, the non-profit sector, and raising the aspirations and achievements of all children
• Experience of meeting ambitious and demanding sales targets in a previous role and of effectively managing a sales pipeline
• Experience of developing strategy and leading complex operations in a previous role
• Experience of successfully developing and leveraging external stakeholder relationships
• Experience of building relationships with a range of internal stakeholders, and working to align varied, often competing, interests
• Knowledge of the education sector, national influencers, advocates and key stakeholders
• Experience of successfully facilitating and driving change and of designing and delivering training
• Experience of leading, motivating and developing others
• Strong written and verbal communication skills

This is an amazing opportunity to work for an organisation making genuine strides in ensuring that a high standard of education is delivered to all children regardless of their background. If you have experience of building partnerships within the education system, of leading and developing a team, and a passion for equality of education we'd love to hear from you.

If you'd like to be considered for this role please send your CV to or [email protected] or call on 020 7939 7448 to have an initial chat about the position.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), race, religion or belief, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Please note, due to the number of applications we receive we aren't always able to respond to unsuccessful candidates.

Morgan Law are proud to be working with this prestigious not for profit organisation to recruit a Associate Director of Technology on a permanent basis. The Technology team is undergoing a large scale period of transformation and is looking for someone to continue the organisation on its journey.

About the role

You will be responsible for the leadership and operational management of our internal Business Analysts and Technology Projects team and for Business Relationship activities, managing technology projects and providing oversight on application support within our hybrid infrastructure portfolio, which includes both on premise and cloud platforms. You will ensure that we maintain effective partnerships with the departments to support their operational and business requirements, while advocating a culture of accountability, ownership and excellent customer focus.

To be successful, you will need the ability to lead on a range of services and projects, demonstrating a detailed understanding of the impact of change. With a high level of technical knowledge you will lead by example, quickly gaining trust and credibility and achieving best practice and customer satisfaction.

About you

Essential Skills

Leadership and management of the Business Analysts and Technology Projects team in the Service Operations function including ongoing development of the team and recruitment needs

Build strong relationships across the NCIs, promote best practice and maintain high standards.

Establish and manage communication channels within and among departments to enable them to easily provide their feedback to IT on Technology issues and to clearly understand what Technology services are available and how to use them Align with other Technology teams such as Infrastructure and Service Desk Manage outsourced services and the respective vendors, ensuring contract terms and targets are met, service reviews take place and contracts are robustly managed and supported while contributing to a defined operating model and the future road map for Technology.

In return they offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

MAIN PURPOSE OF JOB:

Operating as an integrated part of the Living Well UK team the post holder will be responsible for administering finance duties on a day-to-day basis as per the key duties and responsibilities.

Additionally, and in partnership with the Board and senior managers, you will implement any agreed changes to the delivery of the finance function.

You will contribute to the development of the organisation’s strategy and business plan and ensure that the aims and objectives arising from this are implemented in an effective and efficient manner.

MAIN DUTIES AND RESPONSIBILITIES

• Preparation of monthly management accounts and associated forecasts, undertaking analysis and reporting to Trustees of Living Well UK, the Board of Living Well Consortium and managers as required.
• Undertake and improve the month end financial process, including bank reconciliation, accounts receivable reconciliation, accounts payable reconciliation and payroll reconciliation.
• Management of the year-end audit process and preparation of annual statutory accounts compliant with the regulations for companies and registered charities in order to obtain a clean audit report. Responsible for ensuring audit adjustments are appropriately posted within the accounting system.
• Manage the production, implementation, maintenance and documentation of financial procedures and controls.
• Manage the payroll system and payments to the organisation’s pension provider.
• Manage the organisation’s VAT and corporation tax position, including quarterly VAT returns.
• Contribute to and drive performance against financial targets using appropriate systems.
• Support the development of potential new services, assisting with the preparation of budgets etc.
• Support the management team by preparing financing analysis and reporting as requested.
• Assist the CEO in facilitating the Board of Trustees.
• Undertake delegated responsibilities to ensure compliance in line with Company Secretary’s responsibilities.
• Manage grants, trusts and small awards to other organisations.
• Oversee key HR functions ensuring continued compliance with legislation and good practice.
• Ensure the organisation is fully and appropriately insured and that archives are appropriately retained and stored.
• Undertake any other related duties that are consistent with the job.

PERSON SPECIFICATION

(E = Essential; D = Desirable)

Education

• To degree level or equivalent (E)
• Qualified with a recognised accountancy body (E)

Experience

• Financial experience in a related field e.g. charitable finance. (E)
• High level understanding of relevant charity and company law. (D)
• Experience of preparing management accounts and budgets and book-keeping. (E)
• Responsibility for managing payroll. (D)
• Responsibility for managing VAT, PAYE and NIC (E)
• Experience of IT based systems relevant to the organisation’s activities (E)
• Exceptional levels of integrity and professional judgement. (E)
• A proven track record of working in a team and supporting colleagues. (E)
• Experience of working with auditors (E)
• Experience of providing financial overview to boards and executive committees (E)
• Knowledge
• Charity finance and accounting practices (E)

Skills & Abilities

• Ability to work on your own initiative but with a strong sense of team identity that supports team development and management objectives (E)
• Excellent administrative, recording and reporting skills (E)
• An excellent standard of numeracy and literacy and excellent attention to detail and accuracy (E)
• Excellent verbal and written communication skills. (E)
• Ability to work flexible hours as required. (E)
• Ability to work as an effective member of a team. (E)
• Ability to present in a professional manner. (E)
• Proficient in use of ICT, MS Office (including strong excel skills) and knowledge of SAGE 50. (E)

Attitudes & Values

• A commitment to deliver to individual and organisational targets. (E)
• Empathy with the aims and values of the organisation. (D)
• Commitment to continuous improvement including own professional development. (E)
• Willingness to be flexible and dynamic as organisation needs change. (E)
• Commitment to principles of Equal Opportunities. (E)

Due to the nature of this post it is subject to a Disclosure and Barring Service (DBS), criminal records check.

STATEMENT:

This job description will be agreed between the jobholder and the manager to whom he/she is accountable.  It may be reviewed in light of experience, changes and developments.

The information being handled by employees of Living Well UK is strictly confidential.  Failure to respect the confidential nature of this information will be regarded as a serious breach of regulations, which will result in action under the Disciplinary Policy including possible dismissal.  In the case of computerised information, could result in prosecution for an offence or action for civil damages under the Data Protection Act 1998.

Employees must take reasonable care and be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974) and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.

Living Well UK is committed to Equal Opportunities in Employment and therefore it is the aim of Living Well UK to ensure that no applicant or employee receives less favourable treatment on grounds of gender, disability, religion, race, colour, sexual orientation, nationality, ethnic or national origins or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable.

Living Well UK is responsible under the existing equality and diversity legislation to ensure equality issues are promoted and you are expected to work with Living Well UK to fulfil these obligations, Living Well UK policies and codes of good practice.

This job description may be subject to change in consultation with the post-holder.

Nightingale Hammerson has an excellent reputation in the Jewish community and beyond as an outstanding, compassionate, professional organisation, providing exemplary residential, dementia and nursing care in London.

We are currently seeking a Director of Finance with responsibility for overseeing all aspects of Finance and IT, for both the Charity and its subsidiaries.

This is a key leadership role ensuring that our regulatory requirements are met and providing key strategic input. Your responsibilities will include managing the IT function as well as providing leadership and developing the finance team.

The successful candidate will ensure effective financial planning and reporting to improve the decision-making processes of senior managers and the trustees.

You will be in possession of a recognised professional qualification in accountancy. You should have a high degree of IT literacy and be comfortable with change management. You will have excellent interpersonal and communication skills and enjoy being a flexible team player, with an ability to inspire, motivate and empower those around you.

You will demonstrate a commitment to our values and be passionate about working with us to improve the lives of our residents.

Last year Nightingale Hammerson was awarded an outstanding Care Quality Commission rating, placing us in the top 1% of care homes in the UK and we have ambitious plans going forward. With the ongoing £40m capital redevelopment of Hammerson House and upcoming transformation projects across finance and technology, this is a truly exciting time to join the organisation as Director of Finance and ICT.

To apply, please send your CV and supporting statement via the link. Please contact Bryony Feeney at Allen Lane to find out more about our selection process.

We offer a generous staff benefits scheme, 25 days annual leave plus 8 days bank holiday.

Please note this role is subject to an Enhanced DBS Check.

 

Closing date: 8th January 2020

Shortlisting: 16th January 2020

Interviews w/c:   20th January 2020

Our client, a leading advisory and funding body supporting the medical profession and their families, is currently recruiting a Head of Fundraising and Communications to lead on the delivery of their fundraising and communications programme.

The successful applicant will develop the fundraising and communication strategy, and will grow and diversify fundraising streams to maximise all income generation opportunities. The post holder will have overall responsibility for all aspects of delivery, including meeting agreed income generation targets, developing marketing materials and overseeing social media channels. This role requires a collaborative approach to ensure success.

The ideal candidate will have demonstrable fundraising and communications experience, and a history of success in income generation. The organisation are looking for a proactive results-driven individual with exceptional communication and relationship-building skills, and the confidence and ability to drive a strategy forward and inspire a team to success.

At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You will then have all the information you need to formally apply. We are looking forward to speaking with you soon.

Director of Supporter Operations and Database Services

Living Planet Centre Woking, Surrey

circa £73,000

The WWF organisational strategy requires increased growth in our support for WWF’s mission across the key goals (thriving habitats & species, polar & climate, food, fight for our world, growing support) of our strategy. To achieve this growth increased income generation is required to deliver a trajectory to £100m by 2024+ this requires a substantial step change in income and supporter growth.

The Supporter Operations and Database Services function is central to the new Income Generation Strategy. Our supporters are at the very heart of what we do. The Supporter Operations unit focus on engaging and inspiring them to continue their journey with WWF. They handle supporter enquiries, process their donations and share their feedback. Their goal is to build personalised relationships and to do what matters to our supporters.  Supporter Operations is comprised of two units: Supporter Care and Income Processing. 

Supporter Care is the first port of call for our supporters – through e-mail, live chat, letter, social media and phone. The Income Processing unit are the ‘behind the scenes’ team.  They open, sort and distribute the post for the whole organisation and handle all the written queries sent by our supporters.  They deal with all financial transactions for our supporters, key donations (cheques, cash and CAF) and handle all our Direct Debit claims as well as Gift Aid claims. 

Database Services unit focuses on the strategic development and operational management of the organisation CRM (including Fundraising) databases.  This includes various services to support the use of the functionality and data held such as fundraising selections, data management, end user support and training.

MAIN PURPOSE AND SCOPE OF THE JOB

This role leads, motivates, manages and develops both the Database Services and Supporter Operations teams.  It has direct line management for the Head of Database Services and the Head of Supporter Operations.  It is responsible for ensuring that all the people, systems and processes that manage all inbound supporter interactions are effective and engaging and responsible for the people, systems and processes that manage all inbound supporter interactions.  It is also responsible for overseeing the strategic development and operational management of the organisation CRM (including Fundraising) databases. 

As well as leading and motivating Supporter Operations and Database Services teams you will be an integral part of the WWF-UK leadership team, championing our supporters within the organisation.  

This role has 2 direct reports and is responsible for a team of over 22.  It is responsible for data quality and supporter care for over 1 million supporters and managing an expenditure budget of over £600k.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

· Leads, inspires, develops and manages both Database Services and Supporter Operations functions.  Direct line management for the Head of Database Services and the Head of Supporter Operations.

· Responsible for providing an effective and inspiring experience for WWF supporters cost-efficiently

· Responsible for the people, systems and processes that manage all inbound supporter interactions

· Responsible for developing and maintaining the WWF supporter information system to support all fundraising and engagement needs

· Responsible for administration and legal compliance of Gift Aid, direct debits and other payment methods

· Oversees the strategic development and operational management of the organisation CRM (including Fundraising) databases which includes services to support the use of the functionality and data held such as fundraising selections, data management, end user support and training

· Works in collaboration with the Director of Individual Marketing and Legacies and Director of Events and Community to ensure outstanding supporter experiences are delivered at all times through the highest quality data and care.

· Managing relationships with partner companies and organisations and maximise all opportunities to support WWF’s communications, fundraising and advocacy objectives.

· To maximise every opportunity to gain competitive advantage and work with the Supporter Income and Engagement Senior Leadership Team to ensure that all profitable market opportunities are maximised in line with the One Team approach to fundraising.

· Member of the WWF-UK Leadership team.

· Deputise for the Executive Director of Supporter Income & Engagement as required.

PERSON SPECIFICATION

EXPERIENCE, QUALIFICATIONS & KNOWLEDGE

· Demonstrable experience in leading supporter operations and database teams to outstanding results

· Significant experience of developing, monitoring and managing specified plans of work

· Extensive experience of managing and allocating financial, human and other resources effectively to meet work plan objectives

· Significant experience of supplier management and of managing contracts

· Experience of leading and managing a significant support function for an organisation with large numbers of individual customers or supporters

· Demonstrated understanding of customer service issues in a non-profit context

· Demonstrated understanding of Customer Relationship Management in a non-profit context

· Strong understanding of database systems and their application to support the business processes of a major organisation

· Demonstrated understanding of legal and compliance issues relating to charity fundraising, Gift Aid, GDPR and direct debit regulations

· Extensive in leading projects with a complex stakeholder landscape, with the presence and ability to develop and maintain mutually beneficial relationships at a senior level.

· Proven ability in creating and developing supporter care strategies and translating strategic imperatives into clear deliverables and working priorities.

· Significant experience of managing external service providers in supporter operations and database services to achieve excellent results.

· Ability to be forward thinking, results driven and provide swift problem-solving support.

· Degree or relevant professional qualification.

SKILLS AND COMPETENCIES

· Skilled at thinking critically to evaluate the success of work plans and then making changes that will enhance future performance

· Ability to inspire, manage, develop and motivate teams to achieving challenging goals through personal leadership in a variety of contexts.

· Stand by decisions, be accountable for actions and empower others to take responsibility to deliver work on time and to budget.

· Excellent organisational, planning and management skills, in particular excellent communication skills and the ability to influence effectively at all levels including trustee boards.

· Strong collaborator who is able to consider issues from a number of perspectives and work effectively cross channels, directorates and functions as well as with external parties.

· Open and honest, able to deliver difficult messages when needed.

· Excellent ability to identify key or underlying issues in complex situations making recommendations as required.

· Highly numerate with strong commercial financial management acumen.

· Champion organisational culture, bring organisational values and behaviours to life through driving and setting clear expectations and standards and being a role model.

· Excellent clarity in both written and oral communication.

· Good at building internal and external relationships and strong networks of influence.

· Ability to thrive in a fast-paced, high-performing environment.

· Vision, resilience and determination.

· Passionate about the aims of WWF-UK.

To apply please visit our website via the link and apply online

Closing Date: 01/01/2020

WWF-UK’S VALUES

WWF-UK’s values are: ‘We are courageous’, ‘We are passionate’, ‘We are collaborative’, and ‘We are guided by science and inspired by the wonders of nature’. These values should be embedded in your work and behaviour, and any associated policies and processes adopted consistently.

This document sets out key responsibilities of the role and is not intended to be an exhaustive list of tasks and duties. We reserve the right, at our sole discretion, to reasonably vary the responsibilities from time to time depending on the needs of the organisation without changing the level of the role.