Personal Assistant Coordinator

Kingston Centre for Independent Living (KCIL) is a small charity based in Kingston-upon-Thames. We have been campaigning for the rights of disabled people for over 50 years.

KCIL are seeking to add to our personal assistant recruitment service which support’s disabled people recruit and manage their own personal assistants (PA). We are looking for someone to work within our Direct Payments Team alongside our current Personal Assistant Coordinator to manage a set caseload of services users who are looking for support with recruiting a PA.

We are seeking to recruit a dynamic, pro-active and enthusiastic part-time individual to join our team. Our ideal candidate will have experience in recruitment and a good knowledge of disability related issues. We seek someone who has a good understanding of equality and diversity, equal opportunities and service user involvement.

This post is 14 hours per week (Temporary role with a possibility of extension).

What does being a PA involve?

A PA is a carer who works privately for a disabled or older person, so that they are in control of who works for them and how they are supported. A PA can help with all sorts of daily tasks at home, including domestic tasks, personal care, shopping, sorting out paperwork and can also support their employer to get out and about.

Main Responsibilities

The successful candidate will be responsible for working alongside the KCIL’s service users to develop personalised recruitment adverts, manage online advertisements and support with the interview process when required.

• To support service users with the recruitment of Personal Assistants (PAs) and to liaise with payroll companies regarding payments to PAs
• To maintain and develop PA records, both paper and electronic, that correspond to this work
• To support PAs and adult service users through the DBS process
• To assist with the organisation and facilitation of PA training sessions or events which support PA recruitment 
• To provide support, information and advice and signposting to service users, potential service users and professionals regarding employment rights and employment law.
• To support the DP team by answering queries and offering advice and guidance to our service users

• To produce performance reports for the CEO regarding recruitment and monitoring of advertising platforms

• To attend regular team meetings, supervision and any training that may be required

Benefits

•Salary - £22,849 - £25,337 pro-rata (pro rata)

•Pension scheme

•25 days’ holiday per annum (pro rata)

This post is for 14 hours per week. Days are negotiable and we are ideally looking for someone who can be flexible when required. This is an office based role with the possibility of some home visits. The successful candidate will be willing to travel in and around the London Boroughs or Kingston-upon-Thames and other local areas if required.

This role is subject to an enhanced DBS check

Closing date: Monday 9th December 2019

Interview Date: Monday 16th December 2019

KCIL is a disability confident employer and we would practically welcome applications from disabled people.

Please note we do not accept CV's. All applicants must complete an application form to be considered for shortlisting.

Children with Cancer UK is the leading national children’s charity dedicated to the fight against childhood cancer. We raise and invest money for vital specialist research to save the life of every child with cancer and keep their family together. Our vision is of a world where no child dies of cancer.

Role Purpose

Working with the Individual Giving Manager for Acquisition to oversee the strategy of the Individual Giving Programme. You will have strategic responsibility for the retention and legacy programmes. You will lead on the development and management of Individual Giving programmes and activities including; cash appeals, raffles, lottery, regular giving, supporter experience, legacy and in-memory giving working to reach the Individual Giving Team’s £4 million net income target. This role involves line management of the Senior Individual Giving Coordinator and the Supporter Services Coordinator.

Key Responsibilities

1. Alongside the Individual Giving Manager for Acquisition, to devise and deliver the Individual Giving and Legacy Giving Strategy in line with charity’s overarching objectives.
2. Alongside the Individual Giving Manager for Acquisition, responsible for developing and implementing the Individual Giving income and expenditure budget, monitoring income, preparing forecasts and accounting for variations in income.
3. To help support, develop and deliver an annual programme of multi-channel campaigns using direct mail, PSMS, digital marketing and telemarketing to retain and develop donors. Ensuring all campaigns fall within Children with Cancer UK’s brand guidelines.
4. To manage supporter journeys in collaboration with other teams to maximise lifetime value and retention.
5. To excel in cross-team campaign management and to be accountable for operating against agreed schedules and processes, liaising with internal and external stakeholders to ensure activity works and fits within all organisational communication plans.
6. To manage the 2020 Legacy Giving programme, including regular managing of performance against target, and leading on legacy marketing and stewardship.
7. Manage legacy forecasting, and support the Supporter Services Coordinator, providing guidance on the administration of gifts. Keeping abreast of legacy legislation and emerging trends through events, courses, conferences and published information.
8. To line manage two direct reports; the Senior Individual Giving Coordinator and the Supporter Services Coordinator. To set and review objectives, conduct regular one to ones and facilitate development of identified training needs.
9. To stay well-informed of and responsive to the challenges presented by the external environment, the evolving fundraising landscape and legacy legislation. Actively identifying and advising on trends and potential areas for income growth to expand the Individual Giving Programme and develop the Individual Giving strategy.
10. Develop new fundraising ideas, adopting a test and learn approach, to ensure a strong Individual Giving portfolio and avoid over reliance on any one income source. Maximising on a range of data-capture and fundraising opportunities to grow our donor base.

To apply, please send your CV and supporting statement  by 30th November 2019. 

Volunteer and Activities Coordinator

Kingston Centre for Independent Living (KCIL) is a small charity based in Kingston-upon-Thames. We have been campaigning for the rights of disabled people for over 50 years.

KCIL are seeking to develop an exciting new role within our organisation that will focus on creating opportunities for our service users to explore new hobbies and interests. We are looking for someone to develop and facilitate a timetable of social activities and classes with the support of a small team of volunteers. This post is a 12 month fixed term contract at 21 hours per week (with a possibility of extension).

We are seeking to recruit a dynamic, pro-active and enthusiastic part-time individual to join our team. Our ideal candidate will have experience in recruiting and managing volunteers and facilitating groups. We seek someone who has a good understanding of equality and diversity, equal opportunities and service user involvement.

Main Responsibilities

The successful candidate will be responsible for working alongside the KCIL’s service users to develop opportunities within the local community with the aim of increasing peer support and wellbeing as well as reducing isolation and loneliness.

• To develop a timetable of social activities within the local area
• To recruit, induct, manage and develop volunteers
• To be responsible for the day to day running of social activities, clubs and classes, including rotas, managing expenses and record keeping
• To regularly consult with our service users and gather feedback on the social activities, ensuring that they inform service delivery
• To be proactive in developing groups and activities that reach out to people in the local area who may not otherwise access KCIL’s services and that develop KCIL’s local profile
• To produce performance reports for the CEO regarding volunteer recruitment and monitoring of social activities, clubs and classes
• To attend regular team meetings, supervision and any training that may be required

Benefits

•Salary - £27,027- £29,969 (pro rata)

•Pension scheme

•25 days’ holiday per annum (pro rata)

This post is for 21 hours per week. Days are negotiable and we are ideally looking for someone who can be flexible with working early evenings should this be required on an ad-hoc basis. The successful candidate will be willing to travel in and around the London Borough of Kingston-upon-Thames and other local areas if required.

This role is subject to an enhanced DBS check

Closing date: 27th November 2019

KCIL is a disability confident employer and we would practically welcome applications from disabled people.

Please note we do not accept CV's. All applicants must complete an application form to be considered for shortlisting.

Monitoring and Evaluation Coordinator

I CAN is looking for an enthusiastic individual to co-ordinate the impact management of I CAN’s programmes, and to manage and advise on data collection in our evaluations. With experience of involvement in evaluations and knowledge of research methodology, you will work closely with I CAN’s Director of Impact, advising staff across the organisation to ensure we develop effective ways of measuring the impact of our work.

You will be a self-starter, have excellent organisational and IT skills, good knowledge of data management systems and the ability to communicate complex ideas in an accessible way to a wide audience.

Although not essential, we are particularly interested in candidates with an interest in or experience of carrying out statistical analysis. Knowledge of the fields of education or speech and language therapy will be an advantage.

To apply, please submit your up to date CV and a covering letter before the closing date. Interviews are scheduled for 13 December 2019 at I CAN’s Central Office in Islington.

I CAN is the children’s communication charity. We are experts in helping children develop the speech, language and communication skills they need to thrive in a 21st century world. 

I CAN is committed to equality of opportunity in employment and the safeguarding and welfare of children. We carry out the appropriate vetting and verifications on all staff and this post is subject to an enhanced DBS check. 

Community Catalysts CIC is a busy, buzzy social enterprise that tries hard to live up to its name. We’re starting an exciting new project in Kingston upon Thames in partnership with people with a learning disability and those living on the autistic spectrum, people with mental health needs or a physical disability. The aim of the project is to help them think differently about what they do with their time.

We know that people with a disability have skills, passions and interests that are often unseen and untapped. We know that with the right support people can be really creative about collaborating, and can share their passion by establishing their own group, activity or opportunity for the benefit of themselves and others in the community.

That is where you come in…

To do this job you must:

• Have energy and imagination
• Understand the world of care - but maybe feel it could do with a bit of a shake up!
• Be a real people person - able to work well with all sorts of folks with confidence
• Instinctively forge partnerships and make connections - and join up dots that are sometimes less than obvious
• Be able to spot what people are good at and care about - and nurture it

Have a look at our website and the job description and person specification for more information about us and the job.

This is a 37.5 hours per week role and a 22 month fixed term contract.

Closing date for applications is on 22nd November at 5.00pm and interviews will take place on 3rd December in Kingston upon Thames. Applications will only be accepted in hard copy.

We welcome applications from people from all sections of the community.

Carers Support Merton (CSM) is a well established and respected charity in the London Borough of Merton with an ambitious development programme of work to support promote and improve the quality of life of unpaid carers from the age of 5 years. CSM has an exciting opportunity for a Volunteer Mentor Co-ordinator to join our friendly team.  The postholder will implement a new mentoring programme for young Carers aged 10 – 17 years.  This role provides an excellent opportunity to lead on the development of a project from scratch with plenty of scope to input your own ideas.

The ideal candidate will have experience of working with children and young people aged 10 – 17 years, and will be able to promote the very best practice particularly in terms of safeguarding.  You will be a good self-starter and have a ‘can do’ attitude.  You will have excellent interpersonal skills with the ability to recruit, train. inspire and supervise a high quality volunteer mentors.  It’d be great if you come with experience of leading a team of  volunteers.  However, we’d be equally interested if you can demonstrate transferable skills and enthusiasm towards developing expertise in volunteer management. The postholder will be required to work flexibly and predominately when mentors and young people are available, which will generally include after school, early evenings, school holidays and occasional weekends. 

The postholder will be based at our offices in Mitcham but we are able to offer the opportunity for some homeworking.

Carers Support Merton, as an employer, is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This includes a commitment to robust recruitment, selection and induction procedures. Successful candidate will be subject to an enhanced DBS check.

Closing Date:  Monday 16th December 2019 5pm

Interviews:  Week Beginning 6th January 2020

Overall job purpose:

The Open Programme Coordinator is central to the administration as well as the public-facing work of the School as they support workshop preparation and liaise with customers as well as tutors and partners. They work with the Open Programme Project Manager to coordinate programmes, courses, lectures and study trips.

About our organisation: 

The Prince’s Foundation School of Traditional Arts exists to ensure that traditional arts and skills enrich our changing world. We offer courses suitable for anyone interested in traditional arts. Our pioneering academic programmes for graduates integrate research with arts practice. Our short courses, taster sessions and lectures are open to all. We have outreach projects in more than twenty countries. Our Harmony programme, designed for primary schools, gives young people a more holistic view of the world.

The Open Programme offers lectures, workshops and short, practical courses in traditional arts and crafts. These are open to anyone over the age of 18 and suit all levels of ability and experience, from beginners to seasoned practitioners.

Reports to: Project Manager - Open Programme

Hours: Full time, 7.5 hrs / day, 5 days per week with occasional evenings and weekends

Significant relationships:

Project Manager – Open Programme, Head of Open Programme; Finance team; Facilities team; Health and Safety Officer and management.

Specific Duties:

Delivery of Courses:

• Work with Project Manager to prepare and maintain accurate record of scheduled courses
• Communicate with Operations and Finance Manager of tutor contracts and purchase orders that need to be produced from the schedule of courses
• Email tutors’ contracts and keep digital and hard copies of signed contracts
• Obtain materials lists, syllabi and handouts from tutors
• Keep accurate record of tutor contact details, public liability insurance, proof of identity and

DBS records

• Assist with Open Programme monitoring and evaluation by filing all feedback forms, receipts, and invoices
• Attend and contribute to department and other team meetings

Website:

• Update the Open Programme web pages via the CMS (content management system) as necessary including:
  • Create and maintain webpages for new courses
  • Managing expiring course pages, reviewing content and repairing broken links
  • Basic image editing to ensure compatibility with website standards
  • Update, monitor and close course bookings
• Maintain student and staff records with confidentiality according to the School’s GDPR policies

Logistics:

• Procure materials and refreshments for courses
• Arrange travel tickets, visas and accommodation for tutors
• Ensure classroom spaces are prepared before each class, general housekeeping of classrooms; including classrooms at Charlotte Road and outside venues.
• Coordinate any offsite visits taking place at external venues ie. museum visits
• Keep tutors up to date with course bookings
• Assist tutors with classroom technology: using photocopier, printer, laptop or projector with the help of IT and Facilities
• Assist tutors in moving supplies from office or storage to classroom/gallery/ boardroom/workshop
• Inventory materials at end of courses, and highlight any materials that will need replenishing

Health & Safety

• Report risk and possible safety hazards of programmes to Health & Safety Officer
• Maintain database and records of signed and completed forms, assessments and other documents
• Procure personal protective equipment (PPE) as determined by risk assessments
• Ensure materials are appropriately stored in Control of Substances Hazardous to Health (COSHH) cupboards and labels are accurate
• Order repairs for unsafe and/or damaged equipment
• Induct new and returning tutors on health and safety procedures on a termly basis
• Prepare registers for each course, and monitor attendance and drop offs of students
• Provide tutors with class register, safety crib sheet, emergency evacuation plan, plan for visitors who need assistance, risk assessment, tutor induction and tutor handbook
• Notify Reception and Facilities with a list of students registered for course, date and location of course, and any setup required (i.e. number of chairs, tables, projector)
• Liaise with relevant department in case of special needs students, ie. Student with health condition needs health and safety responders to be aware, mobility issues, or adjustments
• Record and reporting unsafe behaviour or breaks in regulations
• Sharing information, suggestions, and observations with project leadership to create consistency in safety standards throughout the School

Customer Service

• Provide students with accurate, valid and complete information in response to queries.
• Respond to queries and comments about our programmes via the Freshdesk platform, email, social media, phone, or in person. Direct enquiries regarding the MA, Outreach, etc to other relevant departments as needed.
• Take bookings and payments, including online payments; occasional payments by bank transfer; payments by card in person or over the phone; cash in person.
• Process and file cancellation/refund requests.
• Keep students up to date with their course bookings, i.e. dates, materials, classroom changes, etc.
• Keep accurate list of students on waiting lists and notify students in case of vacancies
• Report complaints to the Project Manager; Under their guidance, provide appropriate responses

Essential knowledge, skills and qualities

• A demonstrated interest in education and the arts.
• Relevant administrative experience working in an office based environment and customer service role
• Experience of identifying, developing and implementing improvements to systems and processes; and where necessary initiating new systems
• Excellent interpersonal and customer service skills with an ability to communicate effectively with a wide range of people at all levels
• Excellent personal and work related organisation skills
• Excellent oral and written communication skills
• Ability to work as part of a multi-layered team
• Self-motivated and proactive approach, particularly when working independently, demonstrating a can-do attitude
• Ability to influence others using skills of negotiation and sensitivity
• Willingness to work flexibly to meet the demands of the role
• Ability to proactively manage workload and prioritise tasks with minimal supervision
• Ability to review and assimilate complex course information and provide accurate information to a variety of inquirers
• A good level of computer literacy (Outlook, Word and Excel) and a confidence in learning new software.

Desirable knowledge and skills

• Experience using a CMS
• Experience of working to a budget
• Knowledge of health and safety issues relating to arts programming.

Training will be provided on:

• Continuing education to update knowledge of health and safety protocols and techniques
• Fire safety and First Aid
• Using our bespoke CMS
• Customer service, our course offerings, and GDPR
• Excel for administration

Personal Independence Coordinator, Nightingale Service (x2)

Temporary, fixed term contract

December 2019 (actual start date tbc) – Tuesday 31st March 2020

Hours – Approximately 30 per week by agreement and will include some out of hours work (until 20:00 hrs)

£14.25 per hour

Age UK Richmond is seeking two temporary staff members to work alongside its Nightingale Service Manager and wider team, providing temporary cover until March 2020, complementing its current day to day service by providing out of hours cover.

The Nightingale Service provides support to people over the age of 65 living in the Borough of Richmond on their return home from hospital or during a period of ill health at home.
The type of support we offer is wide ranging and depends on the persons specific needs, but includes for example organising or delivering:

• shopping
• assistance with arranging appointments and travel
• help around the home with housework or handyperson jobs/ including preparing the home for discharge
• assistance with managing money, such as welfare benefit checks and applying for grants for essential items
• Signposting to other Age UK Richmond services and the wider community

We also provide information and advice to ensure the individual is given as many opportunities to improve the quality of their life and help keep them out of hospital. 

You will manage a caseload of referrals from GPs, hospital discharge teams, RRRT team or other referrals as well as supporting existing clients. 

You will:

• have a guided conversation with the client and, where appropriate, their families carers and referrers about their needs in order to identify support required:
• develop a holistic plan of support and/or support the individual with their existing plan
• ensure the person gets the support/services they need working with other members of Age UK Richmond staff and other organisations as necessary.

You must have:

1. Experience of working in a care related field, Social care, health, therapeutic setting
2. Ability to positively, clearly and sensitively communicate with older people
3. Ability to acknowledge, respect and respond to individual differences and diversity requirements
4. Excellent organisational and coordination skills and a collaborative approach
5. Ability to problem solve in a positive, outcome focused way
6. Be available for an December start
7. A portable DBS check would be an advantage
8. Access to own transport is essential for travel within the borough and surrounding areas.

If you have the skills we are looking for and you are available to start immediately please

complete the  application form on our website.  CVs will not be accepted. Please include two work related references, one from your previous or current employer and a covering letter detailing your suitability.

Applications must be received by Friday 6 December 2019.

Applications by email or by hand delivery/post to:

Age UK Richmond upon Thames

Suite 301, 3rd Floor

Parkway House

Sheen Lane

East Sheen

London SW14 8LS

Closing date: 9am, 27th November 2019

The ClementJames Centre is an award winning charity that empowers the community to release its potential in one of London’s most disadvantaged areas. Our vision is for everyone in our community to release their potential and live fulfilled lives. We achieve this through four key programmes:

• Employment Support - Helping people to gain meaningful and sustainable employment. We offer tailored advice and support, mentoring and work skills activities.
• Children & Young People’s Education - Helping young people to learn, flourish and achieve their potential. We provide academic support, mentoring, intensive literacy and numeracy support and aspirational activities.
• Adult Learning - Supporting adults to improve their English, Maths and ICT skills. We offer a wide range of Functional Skills courses and intensive literacy and numeracy support.
• Wellbeing & Support - Empowering people to overcome barriers and challenges and to engage with their own wellbeing. We do this through the provision of information, advice and guidance, and wellbeing support and activities.

We are looking for a high-calibre candidate to join our team as a part-time Volunteer Coordinator. The ClementJames Centre benefits from the support of over 100 volunteers each year, who are involved in all areas of our work. Effective volunteer recruitment and management is thus essential to the success of our charity.

This varied role will require you to work closely with all our programme delivery teams. You will support them with the recruitment, training and management of our volunteers and ensure that they are adequately trained and feel supported and valued, whether they join us for just one day or volunteer regularly.

You will have at least grade C or above in GCSE Maths and English, and at least a Level 4 qualification in a relevant field or an undergraduate degree. You will also have extremely efficient organisation skills, excellent inter-personal and communication skills and the aptitude and ability to learn on the job. 

If you believe that everyone should have the opportunity to release their potential and live fulfilled lives, then we would love to hear from you.

__________________________________________________

The ClementJames Centre is a welcoming and unique place to work and if you would like to visit us before submitting your application please email us to arrange a visit.

Safeguarding is everyone’s business. The ClementJames Centre is committed to protecting the health and wellbeing of those we support, and enabling them to live free from harm, abuse and neglect. All our staff are required to have an enhanced DBS check and will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At ClementJames, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. If you require the application documents in a different format please do not hesitate to contact us.

We are looking for an experienced and innovative practitioner to lead the delivery and development of an exciting new pan London project for young women. The project is a unique partnership project bringing together 12 leading VAWG organisations in London. We require an individual with strong co-ordinating and leadership skills to ensure that there is cohesive and consistent practice and delivery across this unique Pan-London service.

You will be required to co-ordinate, plan and develop the pan-London service. You will hold responsibility for monitoring, evaluation, performance management and data collection of the service as well as reporting to key stakeholders and commissioners. You will also need to ensure smooth delivery of outputs and outcomes across the partnership as well as facilitating regular partnership meetings and advocate forums.

This is a fast-paced role, delivered through an intersectional feminist framework, offering a unique opportunity for a highly skilled, efficient and dynamic co-ordinator to play a pivotal role in this London consortium project.

This post will be based in Shepherds Bush (the role includes travel across London).

This role is funded by Mayors Office for Policing and Crime.

WGN’s employee benefits include: 3% pension contribution, generous annual leave entitlement, support and supervision, access to CPD training & an Employee Assistance Programme.

Interviews to be held on 18th December 2019.

This post is subject to satisfactory references and Enhanced DBS checks.

WGN is an equal opportunities employer. The above post is exempt under the Equality Act 2010, Schedule 9, Part 1

This is an exciting opportunity to lead our Psychotherapy and Counselling Service, which has been providing long term counselling interventions to local residents since 1988.  Our service offers a range of therapies which aim to provide individuals with the support and opportunity to work through their difficulties in depth with a professional therapist.  The service is self-funded, and we offer sliding scale rates to make sure that we are accessible to all.

We are looking for a skilled and qualified counselling professional, registered with UKCP or BACP and with experience of working with complex cases, to coordinate and develop our Psychotherapy & Counselling Service.  You will provide leadership and direction to the team and ensure that we are delivery quality support throughout.

As well as having an empathy with the core values of RBMind, the successful applicant will have excellent project management skills and extensive experience of working in counselling support services. We are looking for a confident and versatile communicator with good relationship-building skills, and the ability to provide empathy and guided support to staff, volunteer counsellors and clients.

Richmond Borough Mind is a locally rooted, dynamic charity that has been supporting and providing mental health services to users and carers locally for over 50 years.  We offer competitive benefits to employees, including 25 days annual leave (pro rata) plus annual increments, and a pension offering 4-5% matched employer contribution.

Richmond Borough Mind values diversity and difference.  We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.

Salary: £29,000 per annum (pro rata), 22.5 hours per week (evening work is a condition of this post)

The closing date for applications is 9am Wed 27th November 2019. 

Interviews are provisionally scheduled to take place Fri 6th December 2019.

Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?

Creative Support is a not-for-profit organisation which provides high quality, person-centred support to people with physical disabilities, learning disabilities, mental health needs and dementia. The support we offer is tailored to the individual client’s needs and encourages independence and community engagement. 

We are seeking a warm, compassionate and proactive leader to provide person-centred care and support to our services users. You will be based in vibrant, multi-cultural Hoxton and be responsible for the operational management and quality of the service, consisting of 13 one bedroom flats. You are expected to collaborate with the Social Services and other stakeholders to ensure that the highest care standards are met. You will ensure an empowering service which meets the needs of our clients and works with their families and friends to promote a positive atmosphere. The ability to work in an empathic and holistic way to maintain client orientation and independence is essential. You must be flexible, energetic and reliable. We are a local provider employing a diverse team of over 100 well supported staff to deliver great services.

You must be willing to embrace all aspects of the role including, but not limited to, providing support with dignified personal care and domestic tasks, and supporting individuals to access work, education and social opportunities. We value the personal skills and interests you bring to the role and to the lives of the people we support, such as, sports and outdoor pursuits, creative arts, music, and cooking to name but a few.

Previous practitioner or management experience in services for older people, people with dementia and memory loss is essential, alongside a warm, person-centered and respectful approach. You should ideally have a relevant professional qualification (e.g. Diploma in Social Work, RMN/RGN, NVQ 4/5) and/or a degree level or post-graduate qualification. Creative Support is committed to your continuous professional development and you will have the opportunity to discuss your training and development needs with us.

Creative Support offers a great range of benefits for its staff, which include:

• 25 days plus 8 statutory days annual leave

• Fully paid training courses in Leadership, Management and NVQ 4/5 (subject to service needs)

• Access to the staff benefits scheme where you can access a range of benefits including discounted prices and two for one offers at theme parks, shops, restaurants and various on-line stores.

• Auto enrolment in a pension scheme with the people’s pension

• Free life assurance which provides a lump sum equal to two times annual salary.

Background: Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through Supporting people; Education; and Campaigning. Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.

Overall purpose of role:

The overall purpose of the role is to provide expert advice and advocacy to victims of stalking.

• To give guidance and information by telephone, email and face to face to those affected by stalking.
• To provide casework support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims. 
• To lead on the progression of the Helpline’s volunteering model, including the recruitment, training, and supervision of volunteers.
• To provide support and guidance to volunteers where necessary.
• To support the Stalking Support Team Leader and Helpline Manager where required.

Stalking Advocates will have the opportunity to be considered to participate in intensive training on trauma-led advocacy support. Selection for this training programme is expected to take place mid-2020.

Please note:   Applications without a covering letter will not be considered.

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.

Duties and responsibilities:

Service Delivery

1. To respond as quickly and efficiently as possible to requests for help, which may be received via email or telephone, giving appropriate guidance to victims of stalking

2. To deliver robust risk assessment and safety planning for clients, along with advice and information regarding stalking legislation

3. To manage a caseload and provide expert advocacy support to victims of stalking - including carrying out initial assessments, risk assessments, devising support plans and liaising with appropriate agencies

4. To deliver client work which adheres to high service standards, ensuring compliance with all policies and procedures

5. To keep and maintain accurate and confidential records of all work undertaken

6. To identify and maintain appropriate boundaries for all enquiries and recognise when and where to signpost enquirers for further help/information as appropriate.

7. To proactively continue to develop appropriate knowledge, attitudes and skills through regular reading of information and attending training courses.

8. To support the training of advocates and sessional staff as required

9. To assist volunteers with complex helpline enquiries

Volunteer Coordination

1. To lead in the continuous development and implementation of the Helpline’s volunteering model, including generating new opportunities and innovative practice

2. To lead in the recruitment, training, supervision, and celebration of volunteering within the organisation; including creating role descriptions, writing and delivering training, and organising rotas

3. In conjunction with the Stalking Support Team Leader and Helpline Manager, to manage the volunteering budget

4. To monitor and evaluate volunteering activities and contribute to reports for funders and trustees

5. To seek support and information from other organisations to continually improve practice

Other

1.  To attend supervision meetings and appraisals.

2. To attend case management and training sessions for staff and actively contribute to these meetings. 

3. To attend and participate in team meetings and strategic away days.

4. To deliver training on stalking and/or personal safety as required.

5. To undertake any other appropriate duties as requested by the Helpline Manager or Stalking Support Team Leader.

6. To work at all times within the policies and procedures of Suzy Lamplugh Trust.

Hammersmith and Fulham Mind provides mental health services in the borough. We are looking for an enthusiastic, passionate and hardworking individual to joining our Well at Work team.

What is Well at Work? 

Well at Work (WaW) is a training and consultancy service which provides mental health awareness and wellbeing programmes (including training, consultancy, policy development, wellbeing interventions) to both public and private sector organisations across the UK.

The Opportunity 

We are looking for an Account Manager and Coordinator to create long-term, trusting relationships with our clients. The AMC’s role is to oversee a portfolio of clients, develop new business from existing clients and actively seek new sales opportunities as well as support the Well at Work team with coordination and administrative duties, working closely with the clients, trainers and head of service. 

You should have a strong personal desire to combat the stigma associated to mental health in organisations and be able to demonstrate this. 

Closing date for applications: 19th December 2019. We encourage applications from anyone with relevent experience but we will be interviewing suitable candidates as we receive applications and if find the ideal candidate the job posting will be closed earlier.