Customer jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Administrative Assistant sits at heart of Trauma Recovery CIC, coordinating client enquiries and referrals, supporting the client facing team and working with our Operations Lead to ensure everything runs smoothly.
Trauma Recovery CIC’s Administrative Assistant is central to the organisation. The person in this role supports the
people accessing our services, the client facing team to provide the services, and the leadership team to ensure
accurate reporting to understand trends, needs and secure future funding.
They will coordinate referrals, booking initial appointments and sending information by email and post to those
who use the service and the professionals supporting them.
To support the team, they will ensure that the client management system runs smoothly, provide administrative
support and where possible tech support to the client facing team and ensure that records are accurate and up to
date.
To support the leadership team, they may coordinate events, research local services, support with completing
reports and funding applications and day to day ensure that communication between team members is clear.
Our Ideal Candidate
Our ideal candidate is someone who has the ability to communicate with the team, those using our services and professional with confidence and clarity, flexing their style to match the needs of the person they are communicating with.
They will have experience of working within a non-profit organisation.
They will have experience of using client management systems, Microsoft office suite.
They will have lived experience of recovery from trauma and be in a place in their own journey where they can use their experiences to empathise with others with similar experiences.
You will find more information about Trauma Recovery CIC, the role and how to apply in the application pack on our website
The client requests no contact from agencies or media sales.
First Step Trust is a charity and social enterprise with over 30 years’ experience supporting people who are furthest from the labour market to gain skills, confidence and move into employment.
We combine social impact with commercial enterprise, delivering training programmes, social enterprises and innovative virtual reality learning tools that create real opportunities for disadvantaged learners.
We are now looking for a Head of Commercial to lead the next stage of our growth.
This is a senior leadership role with responsibility for driving commercial income across our social enterprises and developing new revenue streams, including the commercial licensing of our virtual reality training products.
You will oversee a portfolio of social enterprise businesses, supporting project managers to increase sales, improve performance and ensure the businesses are operating effectively. Alongside this, you will identify and develop new commercial opportunities, partnerships and routes to market.
As a member of the Senior Leadership Team, you will play a key role in shaping the organisation’s strategy and helping us achieve our ambition that 60% of our income will come from commercial activity by 2030.
We are looking for someone who brings strong commercial acumen and a proven track record of generating income, alongside the ability to lead and develop teams. You will be comfortable working at both a strategic and operational level, with the confidence to drive growth while maintaining a clear focus on social impact.
This is an exciting opportunity to take on a leadership role where you can shape commercial strategy, grow innovative services and make a real difference to people’s lives.
For full details of the role and how to apply, please see the recruitment pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
This role will be responsible for delivering an excellent recruitment experience for all candidates and supporting them through the vital first six months of their journey with Your Place. You will manage all recruitment systems, administration, and relationships with external recruiters, while delivering on improvement projects to ensure we provide the very best onboarding experience possible. In doing so, you’ll play a key role in shaping a culture of belonging from day one - helping new team members feel supported, connected, and set up to thrive - so we not only hire the right people, but retain them.
Salary: £30,205-£32,965 annual salary annual salary
Contract: Permanent
Hours: 37.5 hours
Location: Canning Town, London
Responsibilities
People Operations
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To keep all employment records up to date and ensure files are appropriately filed, in particular recruitment and onboarding and process any contract changes promptly.
Recruitment
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Create an interactive and clear recruitment process from advertising to hiring stage, working closely with the wider People team to develop and deliver an excellent recruitment and retention strategy
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To act as a first point of contact for all recruitment enquires and requests received externally or internally, ensuring that these are dealt with promptly and professionally.
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Work closely with hiring managers on recruitment campaigns including supporting on writing JDs, uploading adverts to the applicant tracking system and various job sites, and liaising with the Marketing & Communications team on placing job adverts on social media platforms.
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Spearhead active recruitment and ‘headhunting’, using tools like LinkedIn, taking responsibility for helping us find the very best talent
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Keep up-to-date records of all recruitment and monitor diversity of applicants and produce frequent reports on interest, candidate experience and diversity, in line with our EDI commitments.
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Shortlist applications for vacancies, where requested and organise all aspects of online and in-person interviews
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Work with hiring managers to develop the best possible interview and assessment tools to ensure we are hiring the right people for the right roles.
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Keep all new starter files up to date, in particular recruitment and onboarding.
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Develop and manage a group of ‘bank staff’ to cover short-term operations vacancies
Onboarding & Induction
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Take responsibility for the onboarding of new team members which will include pre-employment checks and all corresponding onboarding activities, offer e-mails, and liaising with line managers regarding induction plans and probations.
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Provide comprehensive in-person inductions for all new starters
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Carry out regular check-ins with new starters during their induction period, supporting them to settle in to their new role and helping them to tackle any challenges, via “stay” interviews and other formal and informal methods
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Working with line managers and new starters to ensure that all probation paperwork and activities (such as mandatory training) are completed on time.
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Reporting any trends or data to the wider People team and working with them to address any concerns, escalating issues to other members of the team as appropriate
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Offboarding: Conduct exit interviews with departing employees, tracking reasons for leaving to inform future recruitment and retention strategies.
Information Systems
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To maintain and accurately update the integrated payroll and employee self-service information system ensuring all new starter files are up to date, inputting information and any changes in a timely manner.
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To prepare the monthly payroll as requested using information stored on the system and ensuring supporting documents are in place for any system and contract changes, working with the People Manager as appropriate.
General
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Champion wellbeing and EDI within the organisation by promoting a positive environment and culture for team members to work in and thrive.
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Ensure that all duties and services provided are in accordance with policies and procedures.
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To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
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To undertake such other duties within the competence of the post holder which may be required from time to time.
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We are a busy charity with a small People team. There will be times when you may be required to undertake additional tasks, duties and responsibilities within your capabilities.
About you
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Experience
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Experience and interest in recruitment, onboarding of new starters and retention of employees
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Experience in a wide range of administration activity in a People/HR function
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Experience of providing administrative support in a fast-paced environment
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Experience of using a range of systems and software applications
Qualifications
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Level 3 CIPD Certificate in People Practice (or equivalent) or willingness in obtaining this qualification while in post
Skills & knowledge
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An understanding of and commitment to Belonging, Equity, Diversity and Inclusion as it applies to a supportive service and in the workplace
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Good administrative and organisational skills with excellent attention to detail and an ability to plan and prioritise effectively
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Good communication skills (both written and verbal)
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A working knowledge on a range of Microsoft Office packages, in particular Outlook, Word and Excel
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An understanding of confidentiality and data protection
Abilities
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Excellent accuracy and attention to detail
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Ability to develop good working relationships and rapport with internal/external stakeholders.
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Ability to work as part of a team as well as being able to use own initiative
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Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
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Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
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Ability to set up and work according to schedules
Personal qualities
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A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness
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Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
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Strong sense of responsibility and accountability
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An understanding of and commitment to the values of Your Place
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Willingness to occasionally work outside of normal office hours
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Committed to continuing professional development
Desirable
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Qualification in Business Administration or Human Resources
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An understanding or experience of using a people Information and payroll system
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Some knowledge, experience or understanding of people management processes and best practice
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Recruitment timeline:
Closing date: Wednesday, 8 April 2026
1st stage: shortlisted candidates will be invited to a brief pre-screen call on Friday 10 April 2026 which will last no more than 20 minutes
Final stage: In person interview with the Director of People and the People Manager on Wednesday 15 April 2026
At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
This post is subject to an Enhanced DBS check and a right to work in the UK.
Our mission to solve homelessness in east London, one person at a time!
The client requests no contact from agencies or media sales.
PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.
When can you see your leadership translate into real change in people’s lives every single day – not just in reports, but in safer homes, stronger services and better outcomes?
Providence Row Housing Association (PRHA) offers that opportunity.
We are excited to be recruiting for a new Director of Operations, reporting into the Chief Executive. This is an exciting role for an accomplished operational leader who will be a part of an established Senior Leadership Team.
Role Focus
As a key member of our SLT, your key focus will be on providing the overall direction to services delivered to PRHA residents, including: housing management, building safety, support and property services.
In addition, you will lead services that underpin the effective operation of these departments including GDPR, performance and Human Resources. You will drive customer experience, partnerships and manage external contractors, whilst managing broader priorities.
We value an inclusive approach, and success in this role means bringing your leadership skills and innovative approaches to problem solving to inspire, motivate, and develop our talented teams, providing advice, support and guidance.
The leader you are
We are seeking a senior-level support/housing professional with broad operational experience within the housing sector, with experience covering Support, housing management and property/asset management. We understand it is likely you will have greater experience in one of these fields, but will have worked at a strategic level that has provided strong insight to the benefit of these areas coming together.
We are interested in hearing from values-driven leaders who are committed to delivering exceptional services, hold a deep understanding of the legislation and compliance environment in which we operate, are committed to strengthening services, and ensuring our residents receive the highest level of service.
What we offer
We offer our staff a generous benefits package, which includes:
·Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
·Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
·Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
·Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
·Season Ticket Loans – We offer interest-free season ticket loans after successful probation
·Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.
Closing Date: 5pm 13th April 2026
Interview date: 22nd April 2026 if successful for interview you will be notified by 5pm on the 15th April 2026.
It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Crisis Skylight Croydon, 12 Surrey Street Croydon CR0 1RG
Contract: Permanent
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. It is an exciting and important time to be joining Crisis. We work with thousands of people across the country so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.
About the role
As an Engagement and Assessment Worker, you’ll be part of Crisis Skylight Croydon’s exceptional Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach Crisis Croydon including some of the most excluded, vulnerable people in the borough. The Engagement and Assessment Advisors are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers and supporters. You will be providing information about Crisis services, delivering a high-quality triage and assessment service and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. As well as managing a small caseload.
Crisis uses a case management approach, and the successful candidate will be expected to attend case management meetings as well as reflective practice and full team meetings. You will also be expected to work collaboratively with external partners and Crisis Skylight Croydon’s Progression and Learning Teams.
About you
To be successful in this role you will have:
- Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundried way.
- Experience of working in a Psychologically Informed Environment and in a way that ensures that members with all levels of need can access the service
- Customer service experience with a commitment to delivering the highest standard of customer care
- Strong interpersonal skills including effective written and verbal communication skills
- Knowledge of homelessness, housing and benefits
- Ability to manage a caseload
- Good working knowledge of Word, Excel and Outlook
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Monday 6th April at 23:59
Interview process: Competency-based interview and interview task to Case Study sent to shortlisted candidates prior to the interview
Interview date and location: Wednesday 15th April (in-person) at Crisis Skylight Croydon, 12 Surrey Street Croydon CR0 1RG
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
The British Association of Aesthetic Plastic Surgeons (BAAPS) is dedicated to advancing patient safety, professional development, education and standards within aesthetic surgery. We are seeking a driven and proactive Business Development Manager to help grow our partnerships, revenue streams, and membership community.
The Role
This is an exciting opportunity for an ambitious business development professional to take ownership of revenue generation and strategic relationships across BAAPS Charity and BAAPS Support. You’ll work closely with the internal team and senior leadership to deliver strong commercial results while supporting impactful work within the sector.
Key Responsibilities
Partnerships & Sponsorships
- Identify, develop and nurture revenue generating partnerships through meetings and proposal development
- Manage sponsorship packages, ensuring delivery of benefits and strong relationship management
- Maintain accurate lead tracking and report monthly performance against KPIs
- Generate and implement new commercial opportunities
Finance & Reporting
- Oversee financial elements of sponsorship and partnership agreements, including chasing payments
- Ensure accurate financial documentation via Xero/CRM
- Support responsible budget management and revenue forecasting
Membership Growth & Engagement
- Drive membership recruitment for BAAPS Support
- Work collaboratively to enhance membership benefits, communications and retention
- Ensure effective promotion of all member-related services and offers
Marketing & Communications
- Support the planning and execution of campaigns across multiple channels
- Promote events, partnerships, products and other business activities
- Assist in creating marketing assets including collateral and digital content
- Maintain strong links with relevant Associations for cross-promotion and collaboration
Administration & Operations
- Prepare and manage proposals, sponsorship agreements, invoicing and document handling
- Provide support with meeting coordination and general office administration
- Assist with stock and marketing material ordering and organisational upkeep
- Maintain compliance with data protection policies
Technology & Systems
- Support updates and maintenance across BAAPS websites and CRM
- Confidently handle remote meeting systems and internal software tools
Who We’re Looking For
You will:
- Be commercially minded with proven business development experience
- Have excellent relationship building, communication and negotiation skills
- Show creativity in identifying new revenue streams and engagement opportunities
- Be organised, proactive and capable of managing multiple priorities
- Bring strong IT literacy (CRM, MS Office; knowledge of Xero advantageous)
- Appreciate the professionalism and sensitivity required in a healthcare related organisation
What We Offer
- Opportunity to contribute to a respected national organisation making a positive impact
- Supportive and collaborative team culture
- Professional development and growth opportunities
- Flexible & hybrid working with central London office at The Royal College of Surgeons.
Applications will be reviewed on a rolling basis; we encourage early submission.
The client requests no contact from agencies or media sales.
Delivery Driver
Location: Rotherham
Salary:£25,466.66 per annum
Vacancy Type: Permanent
Hours: Full time, 40 hours per week, Monday to Sunday
Closing date: 10 April 2026
Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to our community since 1996.
About the Role
Rotherham Hospice is seeking a reliable and customer-focused Delivery Driver to join our Retail Team.
The Delivery Driver plays a vital role in supporting our retail stores by collecting donated items from the community and delivering purchased goods to customers.
Additionally, the Delivery Driver may be responsible for transporting items between our retail stores and the Retail Hub for processing.
The successful candidate will demonstrate excellent customer service skills and a commitment to upholding the hospice's values while representing the organisation in the community.
Key Responsibilities
Collection and Delivery:
- Collect donated items from various locations within the community, including private residences, businesses, and donation drop-off points.
- Safely load and transport donated items to the Retail Hub for processing, ensuring the integrity and quality of the items during transit.
- Deliver purchased goods from retail stores to customers' homes or designated delivery locations, providing prompt and courteous service.
Inter-Store Transport:
- Transport donated items, merchandise, and supplies between our retail stores as needed to support inventory management and store operations.
- Ensure accurate and timely delivery of items between stores, following established routes and schedules to optimise efficiency.
Vehicle Maintenance and Safety:
- Conduct pre-trip vehicle inspections to ensure the safe and efficient operation of delivery vehicles, reporting any maintenance issues or concerns to the Head of Facilities.
- Adhere to all traffic laws, regulations, and safety protocols while driving and operating delivery vehicles, prioritising the safety of oneself and others
Customer Service:
- Provide friendly, professional, and responsive customer service during all interactions with donors, customers, and colleagues, representing Rotherham Hospice positively in the community.
- Assist customers with loading and unloading purchased items, offering assistance and support as needed to ensure a positive shopping experience.
Documentation and Reporting:
- Maintain accurate records of deliveries, including item descriptions, quantities, and delivery locations, using designated paperwork or electronic systems as required.
- Report any delivery discrepancies, customer feedback, or incidents to management promptly, contributing to continuous improvement efforts.
Personal Specification
Essential:
- Previous experience in a delivery driver or similar role.
- Excellent communication and interpersonal skills, with the ability to follow directions and work effectively as part of a team.
- Strong customer service skills, with the ability to interact professionally and courteously with donors, customers, and colleagues.
- Ability to lift, carry, and move heavy items safely.
- Passionate about the mission and values of Rotherham Hospice, with a commitment to making a difference in the lives of patients and their families.
- Respectful and inclusive, with a commitment to diversity, equity, and inclusion.
- Professional and reliable, with a high level of integrity and accountability in all interactions.
- Flexible and adaptable, with the ability to respond to changing needs and priorities in a dynamic environment.
- Approachable, confident, compassionate.
- A full UK driving license.
To Apply
If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please don’t hesitate to apply.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Big C is proud to support people affected by cancer across Norfolk — and the generosity of our supporters makes that possible.
We’re looking for an enthusiastic and driven Community Fundraiser to join our Fundraising, Marketing and Communications Team. This is a hands-on, varied and relationship-led role where you’ll build meaningful connections, deliver engaging fundraising initiatives.
This is an exciting opportunity for someone with fundraising experience who wants to contribute directly to the charity’s income and see the real impact of their work within the community.
About the role
Reporting to the Events and Engagement Manager, you’ll coordinate and deliver a range of community fundraising initiatives that contribute directly to Big C’s income targets.
A key focus of this role is responsibility for developing and growing our Regular Giving and Legacies income streams. You’ll nurture supporter relationships, promoting long-term giving and legacy pledge opportunities to help ensure these vital areas of income continue to grow.
Alongside this, engage with local groups and organisations helping to deliver activities that inspire individuals and communities to get involved. You’ll act as a visible ambassador for Big C, representing the charity at events and cheque presentations. This is a proactive role that combines relationship-building, income generation and coordination — ideal for someone who enjoys being out in the community while keeping everything organised behind the scenes.
Key Responsibilities:
- Coordinate and deliver community fundraising initiatives that directly contribute to agreed income targets
- Take ownership of Big C’s Regular Giving and Legacies fundraising activity, driving engagement and income growth
- Build and maintain strong relationships with supporters, local organisations and community groups
- Identify new fundraising opportunities and support the development of agreed campaigns and activities
- Provide tailored support to third-party fundraisers to help maximise their fundraising potential
If viewing this vacancy from our website, you can download the full job description here: Community Fundraiser.
An accessible version of the job description for visually impaired applicants is available here: Community Fundraiser - accessible version.
About Big C
Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.
We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 11 charity shops across the region.
Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.
Why Big C?
We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance.
Our benefits include:
- 33 days holiday (FTE, including bank holidays)
- 5% employer pension contribution
- Company sick pay and life assurance
- Health Cash Plan and Employee Assistance Programme
- Cycle to Work Scheme
- Opportunities for professional development
If you share these values and want to make a real difference, we’d love to hear from you.
Apply Now
Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment.
When applying, please complete the online application fully. Information to support your application can be in your attached covering letter or where indicated in the application.
If you have questions about this role, would prefer to apply another way, or require information in an accessible format, please get in touch.
Please note that this vacancy may close earlier once sufficient applications received. Interviews will take place as soon as possible.
Together, we improve the lives of local people affected by cancer.
JOB TITLE: Centre Based Assistance Dog Instructor (Maternity Cover)
LOCATION: Based at our Centre in Milton Keynes, with travel up to 3 hours
SALARY BAND: £26K - £32K per annum, depending on experience. Line management experience desirable.
JOB TYPE: Full time and Part time applicants considered. Fixed Term of 12-18 months
REPORTS TO: Interim Head of Assistance Dog Programme
Medical Detection Dogs trains dogs to save lives.
We train specialist dogs to detect the odour of human disease, providing life-saving alert assistance dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.
We have an exciting new opportunity to join this small but fast-growing charity that is a world leader in its specialist innovative field.
The Role
We are looking for a passionate and driven person who has previous proven experience and skills working as an Instructor within an Assistance Dog organisation, who has worked with clients and partnerships. The role includes supporting both clients who have had a MDD dog placed with them and also our own dog applicants with their puppies and young dogs to ensure they receive the highest standard of socialisation and early training in terms of obedience, public access and developing an alert to the applicant’s condition, with the aim to reach an accreditable assistance dog partnership status. The role will also include carrying out client specific and odour training for MDD own dogs, placing these dogs with their new clients and looking after a number of established partnerships. This role would suit somebody residing up to an hour from our centre in Milton Keynes.
Duties that encompass the role of an Instructor include:
- Be the first point of contact for the allocated partnerships in your area. To provide guidance and instruction to applicants who have applied to the charity to have their own dogs considered for the training programme guidance and instruction on handling, behaviour and obedience and odour training as well as newly placed partnerships.
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Alongside the Instructing team, to run puppy classes, public access training, recall sessions in small groups for applicant own dogs that are in line with the charity’s quality standards and in accordance with timescales and targets.
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To also carry out support visits and home interviews for applicants and clients that have been allocated to you.
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Regularly monitor progress of any young dogs and partnerships in training in your area and provide detailed, evidenced feedback to Interim Head of Assistance Dog Programme.
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To carry out client specific training with any MDD owned dogs that have been matched, including the required odour scent training.
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Instructing, guiding and supporting new assistance dog clients in managing and handling a Medical Alert Assistance Dog effectively, via pretraining, placement training and aftercare visits.
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Supporting partnerships in training in successfully reaching an accreditation standard and in maintaining this standard throughout the life of the partnership.
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To support a number of established partnerships in the form of aftercare, refresher training and yearly re-accreditations, assisting further afield on occasions as required.
Responsibilities
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To escalate issues and problems to the Interim Head of Assistance Dog Programme as appropriate.
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To carry out scent assessments on any MDD dogs in socialising as and when required with the support of the rest of the Instructing Team.
- To plan, organise and deliver practical and theoretical training to clients, meeting their individual needs in line with agreed standards to include areas such as dog welfare, appropriate handling, commanding and overall management. This will involve working with the parents as Team Leader and child as Client and working with adult clients.
- Assess the team dynamics of the family & balancing the needs of all family members as well as those of the dog.
- Assess the individuals preferred learning style and amending as relevant to aid a client.
- To accompany the client into all regular environments that they will take the dog to, ensuring the dog behaves in an acceptable manner and that the client and others are aware and clear in terms of where they dog should reside and behave for e.g. public transport, place of work. To complete a check list of environments for any applicant own dogs in training who are on the programme to be assessed within.
- To support and advise clients in transferring the odour training from pot training and recognising alerting behaviours to establish real life alerting.
- To ensure all partnerships are in line with the ADUK regulations with regards to behaviour, obedience and welfare and branding.
- Due to the nature of the role, flexible working hours may be required in some instances to facilitate the effective delivery of the work e.g. working during the school holidays with school age clients.
- To monitor the correct and false alerting percentages of allocated partnerships via data analysis, advising where necessary until the correct alerting levels are achieved.
- To complete comprehensive reports and paperwork for any time spent with applicants or partnerships in training or established. Maintain accurate records by providing verbal and written information with agreed timescales about clients, dogs, applicants and apprentices as appropriate.
- To work alongside allocated partnerships with the aim of the partnership reaching an accredited standard and feeding back to the Interim Head of Assistance Dog Programme if there are any concerns that the accreditation cannot be achieved.
- To provide clients with appropriate aftercare services at regular intervals in their own homes in the form of annual visits, support visits or at refresher workshops run at the Centre to agreed standards. This will include continual re-assessment of the dynamics of family and dog, formulating and training on appropriate solutions, as well as offering additional dog training advice.
- To deliver handling days as part of an applicant’s pretraining to include ‘Introduction to Assistance Dog’ ‘Advanced Handling’ and Family Handling.
- To scent train and seizure proof advanced dogs in preparation to be partnered with an adult or child client and ensure that applicant own dogs have received this at the earliest opportunity.
- To maintain the ongoing public access training with any advanced dog in scent training that has been allocated to them.
- To liaise with Independent Contractors as relevant.
- To provide support to the Charity’s public relations and fundraising functions as required, specifically in your area.
- To act as the ‘contact’ person for the assistance dog programme in relation to training policy procedures with clients and their families, other professional service providers and members of the public. This will include on-going research and development of the project.
- As required, to liaise and provide support for Volunteers of the Charity.
Other
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Share best practice with colleagues across the charity.
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Any other duties or tasks that are required to ensure the successful running of the Medical Alert Assistance Dog Department and the Charity overall.
PERSON SPECIFICATION
SKILLS AND ABILITIES
- Excellent interpersonal and communication skills
- High level of preparation, organisational and co-ordination skills
- Strong and clear teaching and instructing skills
- Experience of running puppy classes, carrying out public access training and recall sessions
- Able to develop training plans for any dogs in training under your care
- High level of self-motivation and planning
- Approachable, calm and empathetic to children and adults with debilitating and life-threatening conditions
- Happy to travel alone within the UK to visit any clients as necessary
- Willing to be on call for partnerships as and when required
- Willing to stay away from home in local accommodation when client locations are too far to travel back home
- Happy and able to have Medical Alert Assistance Dogs in training reside in your home
- Good team player, but equally able to work independently
- Positive, empathetic and calm attitude
- Able to embrace a constantly evolving organisation
- Flexible
KNOWLEDGE & EXPERIENCE
Essential
- Previous Assistance Dog Instructing and Dog Training experience
- Knowledge of AD(UK) and ADI regulations
- Law in relation to dogs
- Knowledge of medical conditions relevant to puppies between 8 weeks and 2 years of age
- Knowledge of dog and human psychology
- Proven evidence and experience of dog handling and training skills
- Previous experience of teaching and instructing
- Sound dog training and dog behaviour knowledge
- IT literacy and report writing skills
- Proficient in Microsoft Office, Teams, Zoom and SharePoint
- Full UK driving licence
- Pass a DBS (CRB) check due to regular contact with children
Preferable
- Knowledge of debilitating medical conditions and understanding of how they can impact people, both physically and psychologically, particularly when they are unstable and fluctuating
- Previous knowledge of odour/scent training
- Previous line management experience
PERSONAL ATTRIBUTES
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Strong and clear teaching and instructing skills
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Approachable, calm and empathetic to children and adults with debilitating and life threatening conditions
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Able to embrace a constantly evolving organisation
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You should be supportive of the charitable aims of Medical Detection Dogs and capable of working as part of a team, as well as able to motivate yourself
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You should be adaptable and positively embrace change by not only being flexible towards the ideas of others but also putting forward ideas to colleagues. This will involve creativity in problem solving and making appropriate responses to new ideas and unexpected situations
PERSONAL ATTRIBUTES
- You should be supportive of the charitable aims of Medical Detection Dogs and capable of working as part of a team, as well as being able to motivate yourself.
- You should be adaptable and positively embrace change by not only being flexible towards the ideas of others but also putting forward ideas to colleagues. This will involve creativity in problem-solving and making appropriate responses to new ideas and unexpected situations.
DIVERITY, EQUALITY & INCLUSION
We are a welcoming, diverse, and inclusive Charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.
Charity Values
All employees are expected to uphold the charity’s core values in their daily work. This includes demonstrating respect through open and considerate communication, fostering cooperation by working collaboratively, maintaining honesty in all interactions and ensuring fairness through just and transparent decision-making.
Finally, the successful candidate will also be expected to:
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Hold a full UK Driving Licence
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Provide proof of identity and eligibility to work in the UK.
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Undertake a Disclosure and Barring Service (DBS) check
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Work some evenings and weekends
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Be willing to travel to the Centre based near Milton Keynes
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced fundraiser, skilled in crafting persuasive appeals and telling moving stories of impact and change? We have a fabulous opportunity for you to use your creative and organisational skills to make a difference to families in South London and East Surrey.
Our programmes include individual family support, domestic abuse recovery and a range of parenting and group work programmes to enable families to thrive.
The core of your role will be in generating funds from trusts, foundations and grant making trusts.
- Identify and research prospective funders aligned with Welcare’s priorities.
- Develop tailored, high-quality grant applications, expressions of interest, and monitoring reports.
- Manage a rolling pipeline of small, medium, and large grant opportunities.
- Lead on multi-year and restricted funding applications where appropriate.
- Ensure accurate tracking of deadlines and submissions using eTapestry (Blackbaud’s CRM/Supporter Management System)
- Work closely with CEO, Head of Practice and Business Manager to gather data, case studies, and outcomes.
- Translate impact data into compelling narratives aligned with funder priorities.
- Support development of monitoring and evaluation frameworks to strengthen future bids.
Salary: £41,771 FTE (pro-rata £25,062)
Fully remote working
Generous Annual Leave allowance
Longlisted candidates will be required to complete a full application form prior to interview.
Application closing date: 6 April 2026
Interview date: rolling interview
Please submit your CV and our short application form. Longlisted candidates will be required to complete a detailed application form prior to interview.
Our mission is to work alongside parents and carers to give children secure and confident childhoods and to enable them to thrive in the future.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
As a Fundraising Co-ordinator at Be Free Young Carers, you will play a pivotal role in supporting the organisation’s financial sustainability and growth. You will be responsible for developing creative fundraising strategies, building relationships with donors and local partners, and organising engaging events to generate vital support for young carers. This position offers an opportunity to make a tangible difference in the lives of young people while working in a dynamic and supportive team environment.
Main Duties and Responsibilities
· Fundraising & Campaign Support
o Assist in planning, coordinating, and executing fundraising campaigns, including annual giving, appeals, and special initiatives
o Support grant-related activities, including tracking deadlines and assisting with proposal submissions
o Help develop fundraising materials such as appeal letters, email campaigns, and donor updates
· Donor Relations & Stewardship
o Maintain accurate donor records in the organization’s CRM or donor database
o Prepare donor acknowledgements, receipts, and thank-you letters in a timely manner
o Assist with donor stewardship activities, including recognition efforts and impact reporting
· Event Coordination
o Support the planning and execution of fundraising events (in-person and virtual)
o Coordinate logistics such as registrations, invitations, materials, vendors, and follow-up
o Track event budgets, attendance, and fundraising results
· Data Management & Reporting
o Enter, track, and reconcile donations and pledges
o Generate reports on fundraising performance, donor activity, and campaign outcomes
o Ensure compliance with data privacy and gift-processing standards
· Administrative & Team Support
o Provide administrative support to the development team as needed
o Assist with scheduling, meeting preparation, and internal coordination
o Collaborate with communications, finance, and program staff to support fundraising goals
Person Specification
· Experience with fundraising for charity.
- Excellent interpersonal and communication skills to build rapport and inspire people.
- Strong organizational and administrative abilities to manage schedules, records, and tasks.
- Adaptability, as charity roles can be varied and require managing a wide range of duties.
- A commitment to the charity's cause is often a key requirement.
This job description is not intended to be comprehensive but indicative. Responsibilities may very from time to time, depending on the needs of the organization.
The client requests no contact from agencies or media sales.
Contract: Permanent, full time (37.5 hours per week)
Salary: £25,787 to £27,047 per annum
Location: Southampton SO30 2HL
Closing date: Sunday 29th March 2026
Interview date: Wednesday 8th April 2026
We're recruiting an Assistant Manager – Off-site Services to lead and streamline our home-based pet operations.
In this role you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time!
More about the role
Our beautiful centre opened in 1988 and occupies approximately three acres of land in a discrete location surrounded by fields where we can walk our dogs, providing some wonderful enrichment in a quiet environment. The centre has facilities to care for dogs and cats, as well as a specialised area for kittens.
In this role, you’ll play a key part in ensuring exceptional care for both pets and clients while identifying efficiencies and making decisions that prioritise offsite pet welfare. As the leader of our home-based pet operations, you’ll oversee the smooth running of our foster and home direct services, placing pets directly from one home to another, with experience in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible. You’ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers and current owners.
You’ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants and Foster Coordinators maintain the highest standards of animal care and adheres to national processes in case management. Teamwork is essential to address the most urgent cases effectively.
Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally.
At our Southampton rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally you will be expected to carry out night checks when the resident team members are either not working or away for a period of time.
This is a full-time position, working 37.5 hours per week and you will be required to work 1 in 3 weekends.
About you
You’ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with extensive knowledge of pet welfare and care.
As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement, empowering them through effective management and coaching.
With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates. While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations.
Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements. Rather than resting on your laurels, you’ll have a genuine desire to enhance offsite pet care services, actively engaging your team in the process.
Having worked in emotionally charged environments, you understand the importance of resilience. Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace.
Knowledge, skills, and experience
- Significant experience in managing a team.
- Significant experience in delivering high level Customer service in a fast-paced environment.
- Expertise and application of pet welfare and handling of domestic animals
- High standard of verbal and written communication.
- Current full driving license
- The ability to demonstrate, understand and apply our Blue Cross values
It would be great (but not essential) if you also had:
- Performance management and improvement experience.
- Experience working with volunteers.
- Understanding of safeguarding issues.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 29th March 2026.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
About Blue Cross
If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page
We believe in a world where all pets enjoy a healthy and happy life with people who love them



The client requests no contact from agencies or media sales.
Senior Corporate Partnerships Officer
Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
Job Summary
We’re looking for an ambitious and energetic Senior Corporate Partnerships Officer to join our small but mighty Partnerships and Philanthropy fundraising team. The team is made up of eight fundraisers focusing on securing high-value gifts with big impact, both from companies and from trusts and foundations.
Our perfect candidate will have experience in account management and/or new business, either within the charity or corporate sectors. We’re looking for someone with the confidence in securing, growing and managing a diverse fundraising portfolio. We want you to manage and land win-win partnerships that will make the biggest difference.
You’ll be a proactive self-starter with creative flair who has strong attention to detail and excellent account management, relationship building, pitching and writing skills. Success in the role will be measured through income targets, partnership satisfaction and engagement levels, renewal rates and contribution to long-term strategic goals.
In this job, you’ll work closely with the Senior Strategic Partnerships Manager, Corporate Partnerships Manager and wider corporate partnerships team to deliver excellent account management and driving renewals and growth, by providing our partners with an inspiring supporter experience. You’ll also have a new business target, to seek and secure innovative new partnerships with high-value companies. Your portfolio may include Charity-of-the-Year collaborations, nationwide campaign-based partnerships, multi-year partnerships with pharmaceutical companies, sponsorship and Cause Related Marketing (CRM) opportunities.
You'll be joining us on our ambitious and exciting journey, to win more of and grow our strategic, high-value partnerships. You’ll be instrumental in helping our team to reach our ambitious fundraising targets and ultimately improve the lives of everyone affected by bowel cancer.
Safeguarding
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
As an Insight Analyst, you will bring focus and meaningful insight to colleagues who rely on accurate, timely data to make informed decisions. You will shape how data is used, influence ways of working and help teams understand what truly matters. This Insight Analyst role is ideal for someone who enjoys collaborative working, problem-solving and communicating data insights.
Joining the Motor Neurone Disease Association, you will help ensure data is used responsibly and purposefully across the organisation. As an Insight Analyst, you will provide insight and recommendations to teams across the organisation, through excellent analysis and understanding of organisational needs.
Key Responsibilities
- Build effective relationships with internal stakeholders to understand organisational needs and identify opportunities for insight to support strategic goals
- Design, develop and maintain interactive dashboards using tools such as Power BI or Qlik
- Translate business requirements into technical solutions that support analysis and reporting
- Undertake data analysis, highlighting insight and clear recommendations
- Support the development of our Insight Framework alongside the Insight & Analytics Manager
- Help improve processes and contribute to strengthening data literacy across the MND Association
- Share learning on relevant technologies, platforms and methods
- Support data collection and development for projects
- Deputise for the Insight & Analytics Manager when required
- Work in line with data legislation, regulations and best practice
About You
- Strong stakeholder engagement and communication skills
- Ability to translate business needs into clear analysis briefs
- Advanced analytical and problem-solving skills with strong attention to detail
- Experience delivering dashboards through tools such as Power BI, Qlik or Tableau
- Experience working with databases and complex datasets, ideally within not-for-profit CRM systems
- Understanding of data modelling and statistical analysis
- Knowledge of data governance, protection and management requirements
- Confidence to challenge processes and suggest improvements
Hybrid working expectations: office attendance one day per week
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT KIDS CANCER CHARITY
Kids Cancer Charity have been supporting children affected by cancer from all over the UK since 1989. Life changes when a child is diagnosed with cancer, every aspect of their life and that of their family is thrown into turmoil. We offer support through our care breaks and Play Therapy during treatment and beyond.
We are looking for a passionate, talented Individual Giving Manager to join our ambitious, successful Fundraising team that has been growing year-on-year since 1989 as we approach our new fundraising strategy.
JOB DESCRIPTION
The Individual Giving Manager will lead the development of Kids Cancer Charity’s first comprehensive individual giving programme, building all activity from the ground up. This includes designing compelling supporter propositions, establishing donor journeys, and creating engaging campaigns that drive acquisition and long-term support.
A key part of the role will be scoping, procuring, and managing external suppliers, agencies, platforms, and partners required to deliver individual giving products and activity. This includes the development and future launch of new income streams for Kids Cancer Charity, such as a charity lottery, as well as regular giving, legacy marketing, and in-memory giving opportunities.
The postholder will play a central role in shaping the future of supporter engagement at Kids Cancer Charity, introducing best practice, ensuring strong stewardship, and embedding a supporter‑centred culture across the organisation.
JOB PURPOSE
To develop, launch, and grow Kids Cancer Charity’s first individual giving programme, building sustainable income streams that support our vital work in supporting children affected by cancer in the UK. As the first dedicated individual giving role, you will design the strategy and deliver hands on activity, creating compelling propositions, supporter journeys and campaigns across regular giving, one‑off gifts, lottery, legacies and in‑memory giving.
KEY TASKS AND RESPONSIBILITIES
Planning and Strategy
- Develop Kids Cancer Charity’s first Individual Giving strategy, setting clear plans, targets, and opportunities for growth across all giving products.
- Introduce and embed best practice in compliance, data management, supporter care, and ethical fundraising.
Supplier and Partner Development
- Scope organisational needs and procure/manage suppliers, agencies and platforms required to deliver individual giving activity.
- Lead onboarding and manage delivery to agreed standards, budgets and timelines.
Supporter Engagement and Campaign Development
- Design end‑to‑end supporter journeys (acquisition, welcome, nurture, upgrade, reactivation, retention).
- Plan and deliver multi‑channel campaigns (digital, social, email, paid, direct mail) to acquire, retain and engage supporters.
- Build audience understanding through segmentation, insight and experimentation.
- Work closely with other teams to embed Individual Giving into the organisation.
Product Development
- Scope and pilot propositions for: Regular Giving, Digital one‑off, Charity Lottery, Legacy Giving, In‑Memory, Appeals/integrated campaigns, and Mid‑value.
- Produce product business cases with KPIs, budgets, phasing and implementation plans.
Reporting and Evaluation
- Establish reporting and monitoring frameworks for Individual Giving activity.
- Use early data and insight to inform decision‑making, future planning, and product development.
- Ensure all activity complies with the Fundraising Regulator’s Code of Practice, GDPR, PECR and Gambling Commission requirements.
- Monitor and report on individual giving performance against KPIs and targets, reporting on performance to the General Manager.
Other Duties & Responsibilities
- All other duties reasonably associated with your role, as directed by the General Manager,
- Act as an ambassador for the charity, supporting a culture of collaboration, learning and innovation.
- Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of Kids Cancer Charity’s compliance programme.
- Demonstrate and uphold the Society’s values and behavioural standards at all times.
- Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.
PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes
- Demonstrable experience of individual giving across multiple products, which may include regular giving, one‑off gifts, lottery, legacy giving, in‑memory giving, and appeals.
- Ability to craft compelling supporter propositions and use storytelling to communicate impact and motivate giving.
- Proven track record designing and managing supporter journeys that improve acquisition, retention, and lifetime value.
- Experience of delivering multi‑channel integrated acquisition campaigns, (digital and offline approaches).
- Experience of procuring and managing suppliers, agencies, and platforms, ensuring high‑quality delivery and value for money.
- Data‑driven mindset, comfortable with metrics, segmentation, reporting, insight gathering, and budget forecasting.
- Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity.
- Strong understanding of CRM systems and fundraising technologies, and how these support effective individual giving programmes.
- Understanding of fundraising regulation, GDPR, and ethical fundraising practices.
- Experience managing budgets and ensuring effective allocation of resources.
- Comfortable working in an environment where systems, processes, and programmes are being built from the ground up.
Desirable Relevant Experience, Skills and/or Aptitudes
- Knowledge and understanding of Kids Cancer Charity’s mission, values and strategic priorities.
- Experience of working in a charity or organisation where individual giving programmes have been developed from the ground up.
- Experience of launching new giving products such as lotteries, regular giving propositions, or digital donation platforms.
- Knowledge of fundraising compliance frameworks, including the Gambling Commission requirements (or similar relevant regulation).
- Understanding of digital fundraising trends, including peer‑to‑peer fundraising and integrated digital journeys.
The client requests no contact from agencies or media sales.

