Customer service management jobs

We are looking for a highly motivated and organised individual to maintain, develop and continuously improve our systems. The role will be an integral part of the Living Wage Operations Team, providing strategic technical support and ensure the integrity of our systems, often overseeing development projects with external partners.

The Operations and Data Manager will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations and Insight on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail-oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and have experience working with Salesforce or equivalent CRM systems.

Location:MSSC National Support Centre, 200b Lambeth Road, London SE1 7JY

Contract: 35 hours per week

Salary: £27,300 gross per annum

Closing Date: Monday 25 May 2026

Interviews: Assessment Day at MSSC NSC on Monday 1 June 2026

Are you passionate about supporting volunteers and looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Volunteer Support Officer with proven administrative and IT skills to join our busy Volunteer Support team based at our National Support Centre.

This role plays a vital part in supporting the smooth and safe onboarding of adult volunteers within Sea Cadets. As a key member of the Volunteer Support Team, you will ensure that all administrative processes are completed. You will act as a first point of contact for volunteer enquiries, maintain high quality records throughout volunteers’ membership, maintaining MSSC’s commitment to safer recruitment and compliance.

Responsibilities

• Support the processing of adult volunteer applications to join Sea Cadets, ensuring all personnel records are accurately updated on the CRM system.
• Review and approve volunteer references in line with MSSC’s Safer Recruitment Policy.
• Administer the enhanced disclosure process, acting as an MSSC counter-signatory.
• Process grants and claims relating to volunteer uniform allowances.
• Review and submit applications for UKSV Security Clearances and MOD 90 ID Cards.
• Respond to all Volunteer Support enquiries received by MSSC via email, post, and phone.

Requirements

• Experience working in a customer‑focused role, handling a wide range of enquiries by phone and email, including challenging conversations.
• Excellent IT proficiency, particularly in Microsoft Excel and Outlook.
• Experience using data protection procedures and handling confidential information appropriately.
• Experience organising own workload and managing deadlines effectively.

Desirable

• Experience of database inputting, record maintenance, and data management.
• Experience working with volunteers.

Benefits

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks.

We are seeking a strategic and creative Individual Giving & Engagement Fundraiser to grow supporter income and deepen relationships with individuals passionate supporting adults with neurological conditions and their unpaid carers.

This role will lead the organisation’s individual giving programme, developing strategies to attract, engage and retain supporters while increasing sustainable income.

Working closely with the fundraising and communications team, you will oversee campaigns, supporter journeys and fundraising appeals.

Key responsibilities include:

• Leading the development and delivery of the individual giving strategy
• Managing campaigns across digital, social and supporter communications channels
• Growing income through regular giving, appeals, payroll giving and community fundraising
• Achieving budgets, monitoring performance and analysing campaign results
• Collaborating with colleagues to deliver integrated campaigns
• Developing supporter journeys to improve acquisition, retention and lifetime value
• Developing legacy and in memorium giving.
• Maintaining accurate data and campaign records within the CRM system
• Ensuring fundraising activity complies with regulatory and governance requirements

About You

You will be an experienced individual giving fundraiser who enjoys combining creativity with data led decision making.

You will bring:

• Experience growing an individual giving programme or supporter income stream
• Proven experience delivering fundraising campaigns
• Strong analytical skills with the ability to interpret data and improve performance
• Excellent written communication and storytelling skills
• Experience of monitoring fundraising results
• Strong collaboration skills and the ability to work across teams

Part-time – Tuesday to Thursday

Based across London pantries (including Dalston once open)

Ref: POC-261

Are you a proactive, hands-on individual with strong organisational skills and a passion for supporting communities? Do you enjoy working in practical environments and helping services run smoothly day to day?

If so, St Giles Trust is looking for a Pantry Operations Coordinator to support the delivery and growth of our London Pantry programme.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this vital role

Our Pantry programme provides access to affordable food alongside opportunities for connection, support and community building. Our Pantries are more than food spaces—they are welcoming community hubs that help people build stability and positive futures.

You will coordinate the day-to-day running of three London Pantries, ensuring they are well-organised, fully stocked and operating effectively. This is a varied, hands-on role where you will support staff, manage logistics and help develop new Pantry sites.

Working across multiple locations, you will:

• Manage rotas and arrange delivery driver cover
• Coordinate food orders, including fresh produce
• Ensure Pantries are stocked, organised and ready to open
• Provide operational cover where needed
• Support and guide Pantry staff through regular check-ins
• Assist with the set-up of new Pantry sites, including Dalston
• Help develop Pantries as welcoming, inclusive community hubs
• Maintain high standards of health & safety, food hygiene and safeguarding
• Support monitoring, audits and continuous improvement

What we are looking for

• Experience of supporting delivery of community or frontline services
• Ability to work in busy, practical environments
• Strong organisational skills and attention to detail
• Confidence communicating with staff, volunteers and partners and the ability to support and guide others in their roles
• Understanding of safeguarding and professional boundaries
•  A proactive, reliable and solutions-focused approach

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervision, season ticket loan and much more.

We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

A basic DBS check is required for this role.

PERSON SPECIFICATION In your application form, please provide a written statement (maximum 1,000 words) showing how you meet the criteria outlined in the Person specification. 

Closing date: 25 May 2026 at 9am. Interviews: 01 June 2026 on Teams.

We're looking for a kind, compassionate and resilient Referral, Assessment and Operational Development Manager located at our Head Office in Islington.

£40,000.00 per annum, working 35 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Referral, Assessment and Operational Development Manager is a senior operational role within the Mental Health and Complex Needs Directorate, responsible for leading the end-to-end coordination of referrals, assessments, placements, tenancies, and transitions across the portfolio.

What you'll do:

• Receive, monitor, and respond promptly to referrals from commissioners, brokerage

teams, and direct contacts.

• Coordinate and quality-assure person-centred assessments

• Complete and submit needs assessments, including costings and support package

requirements.

• Build and maintain strong working relationships with commissioners, brokerage teams, care managers, and housing partners.

• Support compliance with Ofsted regulations across assessment and placement reviews.
• Develop and embed best-practice tools and processes aligned with regulatory requirementS

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Highly customer-focused, championing customer rights, choice, dignity,

independence, and positive outcomes.

• Empathetic and values-led, able to balance compassion with professional boundaries.

What you'll bring:

Essential:

• Significant operational experience within Young People's and/or Mental Health services, including supported living, residential, or health and social care environments.

Desirable:

• Strong understanding of how local authorities, councils, and Integrated Care Boards (ICBs) commission, procure, and agree services, including pathways and decision-making processes.

About us:

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.

Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours: 35 per week between the hours of 8.30am – 5pm

Contract: We are currently recruiting for two permanent vacancies

Salary: £30,808 per annum

About the role

As a Reception/Administrator for the Skylight, you will play a key role in supporting the Skylight team to support individuals that are homeless or at risk of homelessness. You will ensure that the Skylight runs effectively and efficiently. You will deliver the right processes and support for your colleagues to have an effective and impactful role in supporting Crisis members to prevent and end their homelessness.

You will be the first point of contact for anyone contacting the Skylight Centre and will provide a positive welcome to Crisis, being an ambassador for our services.

The key to success will be your ability to collaborate constructively and effectively as part of the Crisis team.

As a Reception/Administrator as part of the front of house team you will:

· Cover all reception responsibilities providing a safe and welcoming area for Skylight staff, clients and volunteers, providing effective Information and Guidance (IAG) to the vulnerable client group.

· Be responsible for the official opening/closing of the office in line with the H&S policies.

· Assess members at reception upon presentation and take appropriate action as to whether it is safe for them or others to access the service at that time utilising a trauma informed approach in line with confidentiality policies and procedures.

· Provide efficient and effective administrative and logistical support to the Crisis Skylight team, ensuring that all systems and structures contribute to the delivery of high-quality services to members and the smooth running of the office.

The key to success will be your ability to collaborate constructively and effectively as part of the Crisis team. 

Skills, knowledge, and experience vital to succeeding in this role:

· Experience of providing customer service and advice within a reception environment, with a commitment to deliver the highest standard of customer care. 

· Experience of working with vulnerable or marginalised groups, assessing need and providing information, advice and guidance.

· Excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload. 

· Experience of providing administrative support including updating Case Management Systems, general office duties and maintaining accurate records. 

· Excellent verbal and written communication skills with the ability to work successfully with disadvantaged /or socially excluded groups and individuals. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. 

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 20th May 2026 at 23:59

Interview process: Competency-based interview

Interview date and location: Wednesday the 3rd June or Thursday the 4th June, 2026. Crisis Skylight Merseyside, 96 Kent Street, Liverpool, L1 5BD

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. 

For more information about our work please visit our website

Registered Charity Numbers: E&W1082947, SC040094 

Working closely with the Director of Development, this individual will be responsible for raising funds and managing relationships with prospects and donors, organising fundraising campaigns and delivering events.

You will support the Director of Development to raise philanthropic funds through major gift and regular giving fundraising to support key development projects for the College. About Us Clifton College is a leading independent day and boarding school educating over 1,200 pupils aged 3 to 18.

Founded in 1862, the College provides an all-round education, a rich heritage with modern state-of-the-art facilities. Located in the beautiful suburb of Clifton, we lead the way as one of the best independent schools in the country.

What you’ll be doing:

 Donor Relations and Stewardship

● Work closely with the Director of Development to deliver the fundraising strategy, with a focus on securing major gifts, regular giving, and corporate sponsorships.

● Build and maintain strong, long-lasting relationships with prospective and existing donors.

● Identify new prospects and funding opportunities.

● Meet with donors and prospects with the Director and alone to develop the pipeline of future support.

● Ensure timely and personalised communication with donors to acknowledge gifts, provide updates on impact, and cultivate long-term relationships.

● Write compelling proposals and impact reports.

● Work with the Head of Alumni to develop engagement strategies for legacy giving to the 1862 Club. 

 Work with marketing to create promotional materials and build our portfolio of testimonials.

Event Management

● Create engagement events for potential donors.

● Work with the alumni team to plan stewardship events for supporters.

● Support the development of parent engagement events.

● Support the Head of Alumni with the career mentoring programme. Administration

● Manage gift processing using Raiser’s Edge, including receipting and thanking supporters, and managing pledge payment reminders. ● Create tailored communication and engagement plans for prospects and donors.

● Provide regular updates on fundraising progress and donor reports for the Director of Development.

● Develop and manage fundraising budgets, ensuring all fundraising activities are cost-effective and within financial targets.

About You

The ideal candidate will be an excellent communicator, highly organised, and have fundraising experience within the education or charity sector.

Required Qualifications & experience

● Proven experience in fundraising, development, or a related field, ideally within an educational or non-profit organisation.

● Strong knowledge of fundraising best practices, including major gifts, regular giving, legacy giving, grant writing, and event management.

● Excellent interpersonal and communication skills, with the ability to build relationships with a wide range of stakeholders, including current and former parents, alumni, pupils, staff, Governors and donors.

● Highly organised, with the ability to manage multiple projects and deadlineseffectively.

● A passion for education and an understanding of the unique challenges and opportunities facing independent schools.

● A team player who positively contributes to a collaborative and ambitious team culture. Adaptable and flexible to change as required.

● Experience with managing budgets and using fundraising CRM systems (preferably Raiser’s Edge).

● A proactive, results-driven attitude and a desire to make a tangible impact in a school environment.

● Proven experience of planning and implementing successful major donor fundraising programmes

● Proven experience of securing high-value major gifts

● An understanding of trends and developments across the sector and demonstrable knowledge of best practice in major donors, trusts and foundations fundraising

● A degree or equivalent.

Desirable Skills

● Experience in organising and leading fundraising events.

● Knowledge of UK charitable giving regulations

● Experience in working with high-net-worth individuals and corporate sponsors.

● Previous experience in alumni relations or school development.

What’s in it for you £38,000- £42,000 salary

• 26 days annual leave plus bank holidays • BUPA Employee Assistance Programme •BUPA Confidential counselling and advice • Career development and training • Cycle to work scheme • Discounted onsite gym and pool membership • Subsidised lunch • Enhanced Pension scheme • Life Assurance • Menopause clinic • Onsite Flu vaccine clinics • Pop up bike servicing • Refer a friend scheme • Subsided Holiday Club employee benefit which is available for children from Reception Year up to Year 8 • Wellbeing benefits

Clifton College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. That’s why we apply robust selection principles to our recruitment, in line with Keeping Children Safe in Education (KCSIE). 

Although not all the roles at Clifton College are pupil-facing, we treat all roles as regulated activity. This means we can be safe in the knowledge that we have applied the most stringent recruitment checks to safeguard our pupils. Due to the nature of the role, you will need to complete an enhanced criminal record disclosure (DBS check) and undergo our pre-employment screening. As a regulated sector we are required to ask for references prior to interview. By applying for this role, you are consenting for us to contact your referees. This role is exempt from the Rehabilitation of Offenders Act 1974 therefore you will be asked to disclose all previous convictions not exempt under amendments to the Exceptions Order 1975,2013 and 2020. If you join us, we’ll expect you to maintain an up-to-date knowledge of Safeguarding legislation, and our safeguarding policies and procedures. We’ll also ask you to maintain an up-to-date knowledge of Equality and Diversity legislation and associated policies, as well as Health & Safety legislation. But don’t worry because we’ll provide training to do this! Equal Opportunities Applications are welcome from all suitably qualified candidates regardless of ethnicity, gender, age or disability. We particularly encourage applications from under-represented groups. Clifton College is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. How to apply Please note that we can only accept applications via our vacancy website application form (which will also allow you to attach your CV or any other supporting information). Clifton College and the Clifton College Education Group is committed to safeguarding and promoting the welfare of children and young people, all staff and volunteers are required to share this commitment. Due to the nature of the role, you will need to complete an enhanced criminal record disclosure (DBS check) and undergo our pre-employment screening. As a regulated sector we are required to ask for references prior to interview. By applying for this role, you are consenting for us to contact your referees.

This role is exempt from the Rehabilitation of Offenders Act 1974 therefore you will be asked to disclose all previous convictions not exempt under amendments to the Exceptions Order 1975, 2013 and 2020. 

Residential Scheme Manager

Nottingham, NG2 6BY

£27,972.00 per annum

Permanent, Full Time (36.25 hours per week)

In our Residential Scheme Manager role, you’ll be managing our Scheme efficiently, ensuring residents' welfare, safety, and comfort while fostering a sense of community.

As a Residential Scheme Manager, you will be required to live on-site, offering a unique opportunity to reside within the community you support. Accommodation is provided in a 2-bedroom bungalow at the Scheme. A separate on-site office at the Scheme will be provided for work-related duties.

��Salary: Up to £27,000 per annum

��Contract: Permanent ¦ Full-Time

⏰Your week: 36.25 (Monday - Friday 8.30am - 4.45pm with 1 hour lunch unpaid)

��Location: Marlborough Court – Nottingham, NG2 6BY

✨Snapshot of your role

· Manage the scheme in an efficient and effective manner, ensuring that a safe, secure, well-kept and pleasant environment is maintained.

· Oversee the welfare of our residents that will enable them to live independently, whilst also providing a calm and attentive response in the event of an emergency.

· Take on the management of service delivery, with particular attention to housing management and maintenance issues.

· Engaging residents and developing a tight knit community spirit through the facilitation of regular social events and activities.

· Working independently as a lone worker with support from colleagues and management.

��What we’re looking for

· Customer focused background with the ability to actively listen to customers and seek win/win solutions

· High level of commitment to providing efficient and caring services to our  customers.

· Basic digital skills (Microsoft Office etc)

· Excellent communication skills (verbal and written communication) and the ability to negotiate and influence where appropriate.

· Previous experience in being able to resolve conflict and remain impartial and professional.

�� A full UK driving license and access to a vehicle is essential for this role to visit our customers.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 22nd May 2026

��We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Divisions Committee Administrator
£26,869 - £29,182 pa, plus excellent benefits
Aldgate, London (including flexible working)

The Royal College of Psychiatrists is looking to appoint an efficient and driven individual to support our Divisions’ executive committees.

Taking your own initiative will come as second nature and you will enjoy working as part of team to ensure that meetings and other member engagement activities run as smoothly as possible.

You will have a proven record of working in an administrative support role, of supporting committees and will be able to demonstrate that they can deliver a high level of customer service.

You will have strong interpersonal skills as well as experience of using electronic databases and CMS. Flexibility and self-reliance are essential.

We also have a vacancy for a Divisions Committee Administrator in our Birmingham office. Please indicate which location you are applying for.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves. 

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work-life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 20,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and was named Charity of the Year in the European Diversity Awards.

Closing date: 21 May 2026.
Interviews: 11 June 2026.

The role

You will be responsible for the development and delivery of our Community Services; ensuring they
deliver against our strategic ambitions. Working with our Head of Home and Hospital and Head of
Information and Advice you will also ensure effective integration between service areas, and that our
people are consistently led and managed.

Background to the role

The post has been vacant since October, since then we’ve undertaken a review of our community team
and our current community delivery – it’s important we get these things right if we are to deliver our
ambitious strategy. By the time you begin in role there will be a clear plan for development which you will
lead on delivering.
This is a challenging and rewarding role; you’ll have expertise in the needs of older people as well as
experience of change management and of leading operations. You will be resilient and will have values
which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. You’ll be an active
member of the senior leadership team, collaborating with colleagues on organisational development, and
culture. You'll be a confident networker, initiating and developing external relationships and networks
which will support and enhance our community services offer.
There will be a lot of opportunity to make your mark, deliver change and support a very willing and
enthusiastic team to develop together. We’ll expect a great deal of you but in return you’ll be well
supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.
We are looking for people who understand the community we serve and are
therefore specifically looking for applicants who live in and/or have strong connections with
Hackney, Tower Hamlets or Newham. Additionally, we are determined to increase the diversity of
our senior team in line with our organisational EDI Objectives. For this reason, we are actively
seeking candidates from the Global Majority (all non-white ethnic groups, including Black, Asian,
and other groups previously labelled as "ethnic minorities" or ‘BAME’)

We are recruiting a fixed-term Policy Campaigns Manager to lead our campaigns function at ARUK. The Policy Campaigns Manager will report to the Senior Public Affairs and Campaigns Manager and have line management responsibilities for the Policy Campaigns Officer.

In this role you will be joining a friendly and fast-moving Policy and Public Affairs team, during an exciting year for dementia research as we campaign on our core mission for a cure. You will work closely with colleagues across the organisation to oversee our active campaigns and identify opportunities to mobilise our supporters and drive influence and impact for and with people affected by dementia.

You will lead the development of the campaigns function for ARUK, building on existing initiatives, championing best practice in campaigns and building our reach and engagement. You will also be responsible for working across a range of functions including our policy, research, communications, digital, brand and volunteering teams.

This is a 12 month FTC or on return of the substantive postholder

Key Responsibilities:

Deliver our live campaigns and marshal our campaigner base to advocate for change in dementia research and for people affected by dementia

· Work with colleagues across research, policy and public affairs teams to develop and deliver our campaigns that mobilise people affected by dementia and our supporters to influence decision makers and change policy and practice

· Work with the policy managers to ensure that our campaigns align with our strategic priorities and theories of change

· Work closely with public affairs colleagues to plan campaign actions that align with key political influencing moments e.g. Budget; Spending Review; King’s speech; General Elections

Develop and deliver our campaign communications to grow the reach, influence and impact of our campaigns

· Lead the development and growth of our campaigner network, building supporter journeys, and producing compelling and creative campaigner communications across email, social media and other channels

· Work with colleagues across CRM and digital to improve data management, delivering regular reporting on campaign actions and use this data to enhance the campaigner experience and empower more people to take action. ​

· Work with colleagues across the organisation to build campaigning expertise and experience with local ARUK supporters and improve our reach with MPs in their constituencies

Line Manage our Policy Campaigns Officer

· Oversee the work of the policy campaigns officer including setting objectives and providing support to a range of workstreams.

· Consider the learning and development needs of the policy campaigns officer and ensure that they are able to grow and develop in their role. 

Involve people affected by dementia in campaigns development and delivery

· Identify campaign champions and storytellers with lived experience who can advocate for change

· Provide training and ongoing support to people with lived experience to empower them to take part in and shape our campaigns

Research, insight and continuous improvement

· Provide expert advice across the charity on campaigning, taking an open, flexible and innovative approach

· Develop mechanisms to keep abreast of best practice in campaigns and any legal or regulatory issues specifically around mental capacity and consent, data protection and lobbying etc

· Continue a campaigning culture across the organisation by being an ambassador for the benefits of campaigning and working with colleagues to showcase the opportunities and impact of our work.

Knowledge, skills and experience needed:

· Educated to A Level or equivalent 

· Experience of delivering successful national campaigns 

· Experience of building fruitful relationships with colleagues across organisations 

· Experience of developing impactful campaign strategies with clear policy rationale and creative tactics 

· Experience of writing compelling campaign communications 

· Experience of working with campaigners 

· Experience using CRM databases such as Raiser’s Edge and Salesforce and handling sensitive personal data 

· Line Management experience 

· Leadership experience at a management level 

· Experience of matrix working, across professional and operational boundaries 

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £44,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 17th May 2026, with interviews being arranged once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Divisions Committee Administrator
£25,590 - £27,793 pa, plus excellent benefits
Birmingham (including flexible working)

The Royal College of Psychiatrists is looking to appoint an efficient and driven individual to support our Divisions’ executive committees.

Taking your own initiative will come as second nature and you will enjoy working as part of team to ensure that meetings and other member engagement activities run as smoothly as possible.

You will have a proven record of working in an administrative support role, of supporting committees and will be able to demonstrate that they can deliver a high level of customer service.

You will have strong interpersonal skills as well as experience of using electronic databases and CMS. Flexibility and self-reliance are essential.

We also have a vacancy for a Divisions Committee Administrator in our London office. Please indicate which location you are applying for.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves. 

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work-life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 20,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and was named Charity of the Year in the European Diversity Awards.

Closing date: 21 May 2026.
Interviews: 9 June 2026.

We're looking for a kind, compassionate and resilient Support Worker to join our Complex Mental Health Social Care Service in Tower Hamlets

£20,009.60 per annum, working 26 hours per week.
2x 13 hour shifts per week, including weekends and bank holidays with team meetings on a Friday.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
• All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Barnsley Street Project is a pilot service funded by NHS money following a bid by East London NHS Foundation Trust (ELFT). The service comprises of Look Ahead staff, ELFT staff, and Tower Hamlets Mental Health VCSE Alliance, formed of 17 local VCSE organisations. The Barnsley Street Project operates 24 hours a day, 7 days a week to provide support for people in the catchment area of one primary care network in Bethnal Green, Tower Hamlets. It provides a variety of psychosocial and clinical interventions, including the provision of 6 Hospitality Beds for short term support and intervention.

Support Workers within the Barnsley Street Project will be expected to support individuals requiring support from the local community that walk in to the service and those staying in our hospitality beds. This support may include providing tailored and co-produced practical, emotional, trauma-informed support to individuals with a variety of challenges relating to their mental health. This may include the management of symptoms, social support, navigating benefits and welfare systems, practical skills and signposting to specialist services in the local authority for intensive or specific support as required.

What you'll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions as required, that are innovative and engaging in order to achieve individual goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
• Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
• Assisting in the recording and reporting of customer incidents
• Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
• Developing productive relationships with partner organisations to improve service outcomes
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
• Involving customers in the design, development and delivery of the service
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
• Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
• Being responsible for the handover of key information between shifts
• Adhering to all other Look Ahead's policies and procedures
• Engaging in learning and development activity to increase knowledge and skills
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Please see our website for the full job description.

Role Title:

Interim Project Manager

Role Purpose

To deliver building and construction projects that meet the needs and expectations of customers and stakeholders.

Key Accountabilities

Complexity

The Project Manager is responsible for planning, managing, and delivering a range of complex building and construction projects and programmes in collaboration with internal teams. The role covers all aspects of project and programme management, from concept design and feasibility studies through to procurement, contract administration, quality assurance, and handover.

Portfolio Areas

• Specification writing and procurement lead for all projects and programmes in scope
• Project management of internal and external resources, ensuring compliance with policies and procedures
• Ensuring statutory consultation processes (e.g. Section 20 where applicable) are followed
• Financial reporting and budget management
• Managing contractors and/or consultants delivering projects typically ranging from £50k to £2m
• Contractor performance management, ensuring adherence to agreed standards and service levels
• Providing technical surveying and advice
• Acting as Client under Construction Design and Management (CDM) regulations, ensuring compliance with health and safety legislation

Impact

The Project Manager is a technical expert responsible for delivering high-quality building and construction projects that enhance asset value and condition, improve customer satisfaction, and support organisational objectives.

• Deliver projects to agreed performance indicators (time, cost, quality, audit, and customer satisfaction)
• Ensure procurement is competitive, transparent, and compliant with policies
• Provide regular reporting on progress, risks, and outcomes to senior stakeholders
• Ensure all works meet or exceed required quality standards and specifications

Key Responsibilities (Technical / Surveying)

• Prepare tender documentation, including detailed specifications
• Lead procurement activities in collaboration with procurement teams
• Advise on appropriate procurement routes
• Deliver value-for-money solutions while maintaining high standards
• Ensure contracts comply with tendering policies and contractual obligations
• Support onboarding and approval of suppliers
• Undertake building s