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Context and Background
The NSPCC’s mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We share it. It drives our Engagement and Fundraising team to get out there and bring in the funds we need to protect children and prevent abuse.
Within the Engagement and Fundraising Directorate, our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.
To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income.
The Prospect Development Team sits within the Supporter Management Team within Philanthropy & Partnerships department but works across the whole of Engagement & Fundraising. Primarily, the team supports the Philanthropy and Corporate Partnerships fundraising teams in their prospecting and fundraising strategies. The team’s role is to help colleagues understand their supporters at an individual level, but also to bring to the forefront the key trends and milestones in their journeys within the NSPCC. We aim to match opportunities for giving and engagement with our supporters’ charitable interests.
To deliver this, the Prospect Development Team offers prospect research, management and identification services. The team works with departments within the directorate on projects and initiatives which have the potential to further leverage major giving and corporate income.
The team also has a role to play in sharing insight and knowledge on the latest trends in philanthropy and corporate giving with the rest of the directorate, and in ensuring that our fundraising and research practices are compliant with sectoral regulations.
As a Prospect Development Officer, not only will the work you do make a real difference to people’s lives, but opportunity is provided to develop your fundraising experience within a sector leading team.
Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.
Job purpose
· Contribute to the Income Generation directorate’s purpose of maximising income from supporters by carrying out prospect research and prospect identification activities that contribute to fundraising activity.
· Deliver the Prospect Development Team’s strategy for supporting the growth of high value income from individuals and organisations.
· Work effectively and proactively with other departments in fundraising, in particular Philanthropy and Partnerships, and other functions within the NSPCC, to ensure prospect research activities serve their insight requirements.
· Deliver prospect research profiles, identify new fundraising opportunities and conduct activities which offer actionable insight.
Key relationships - Internal
· Reports to Prospect Development Manager.
· A member of staff of the Prospect Development Team and the Philanthropy & Partnerships department.
· Works closely with colleagues in Engagement & Fundraising to develop information, reporting and/or fundraising initiatives.
· Engages with staff in other NSPCC functions as necessary to ensure they are fully equipped to understand how potential and existing donors can connect to the NSPCC’s cause.
Key relationships - External
· Works with a range of agencies and suppliers that support fundraising research activities.
Main duties and responsibilities
· Devise, agree and deliver particular aspects of the Prospect Development Team’s annual business plan and budget alongside the Prospect Development Manager, to enable the NSPCC to deliver its planned activities and services.
· Delivery of business systems and processes within income generation in line with agreed key performance indicators and ensuring service level agreements are met where applicable.
· Manage relationships and deliver high quality support, information and data to fundraisers for whom you are assigned as lead contact. Corresponding effectively using creative and engaging methods of communication.
· Carry out research through a range of sources, including the internet, intranet, publications and other external contacts, including other charities, in order to obtain relevant information that can contribute to areas such as proposals, events, donor strategies and fundraising communications.
· Analyse and present research findings in a written or verbal format, including briefing notes, reports, summarising papers and publications. Develop full and accurate research profiles on prospects and donors to make recommendations that contribute to the agreed departmental strategic goals.
· Proactively take steps to improve business support and information systems that affect fundraising activities and staff through understanding how information and business processes are used, evaluating their effectiveness and efficiency on an on- going basis and making recommendations for and implementing improvements.
· Work with the Prospect Development Manager to maximise the opportunities by which Prospect Development can contribute to the NSPCC’s mission of ending cruelty to children over and above fundraising objectives.
· Maximise income by sharing knowledge, specialist expertise and experience of a specialist business support area with others in order to add value to cross-market fundraising activities.
· Be a key contact for agencies and other suppliers who support fundraising, ensuring appropriate agreements are in place and that goods/services are delivered as agreed.
· Keep up to date on best practice and developments within the charity sector generally and particularly in terms of changes to fundraising regulations and codes of practice.
· Undertake specific projects and activities as necessary or as required to support the department’s fundraising as a whole.
Responsibilities for all Staff within the Engagement and Fundraising Directorate
· A commitment to safeguard and promote the welfare of children, young people and adults at risk.
· To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.
· To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.
· To adhere to all the NSPCC’s service standards, policies and procedures.
· To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.
· To maintain an awareness of and comply with NSPPC data protection regulations.
· To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.
· To work in a manner that supports equality, diversity and inclusion
· To be pro-active in identifying ways to improve personal and team performance
· To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
· To maintain awareness of NSPCCs safeguarding duties and comply with Safeguarding Code of Conduct.
· To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.
Person specification
1. Highly developed verbal communication skills to deal effectively, efficiently and appropriately with internal and external stakeholders and the public.
2. Highly developed written communication skills to understand, interpret and present complex information in a clear and persuasive way for a range of audiences.
3. Ability to collect data from various sources, analyse findings, identify opportunities, evaluate their viability and present the information clearly in a way that meets desired outcomes.
4. Proven ability to build, manage and develop relationships with individuals and teams and achieve objectives through these relationships.
5. The ability to plan, monitor and implement projects/initiatives to agreed deadlines, often with conflicting priorities.
6. Well-developed ability to apply effective numeracy skills in entering and recording financial and other data and in interpreting, analysing and presenting data in a clear and accurate format to meet desired outcomes.
7. Experience of success in information provision/prospect research/customer insight in a customer focussed environment.
8. Experience in using supporter or customer databases and Windows based software packages including word processing, spreadsheets, electronic mail and the internet, in order to deliver tasks and projects.
9. Experience in a research role, preferably prospect research in a major charity.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
· Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
· Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
· We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
· Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
· As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
· All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Are you a natural relationship builder who thrives on influencing senior stakeholders, driving engagement and making things happen?
The Royal College of Radiologists is looking for an Exams Engagement Officer to play a pivotal role in supporting and inspiring our national network of volunteer examiners. This is a unique opportunity to work with leading clinical professionals across the UK and internationally, ensuring they remain engaged, motivated and equipped to deliver high-quality assessments that uphold standards across radiology and oncology.
You'll be the trusted point of contact for over 200 senior clinicians, building strong relationships, influencing participation, supporting change initiatives and helping shape the future direction of our examinations programme.
What you'll do
- Build and maintain strong relationships with senior clinical examiners and committee members.
- Lead examiner recruitment and support workforce planning across exam boards.
- Coordinate training, inductions and engagement activities to support examiner success.
- Work closely with operational teams to ensure exams are appropriately resourced and delivered smoothly.
- Analyse feedback and engagement data to identify improvements and support strategic decision-making.
What you'll bring
- Experience coordinating complex projects, programmes or stakeholder networks.
- Experience of financial administration, budget monitoring and maintaining financial records and reports
- Exceptional communication and relationship-building skills.
- The ability to influence, negotiate and build consensus with senior stakeholders.
- Strong organisational skills, attention to detail and a proactive approach.
- Confidence managing multiple priorities in a fast-paced environment.
- Experience maintaining databases, producing reports and working with data.
If you're looking for a role where you can combine relationship management, stakeholder engagement, project coordination and continuous improvement while making a meaningful impact, we'd love to hear from you.
Why join us:
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Create is seeking a dynamic, ambitious, driven, fundraiser (grants/major gifts) with strong strategic skills, an exemplary income generation track record, and a passion for the power of the creative arts. This Senior Leadership Team position reports directly to the Chief Executive and manages a small team.
Do you believe in the power of the creative arts to connect, empower and upskill isolated and vulnerable children and adults? Are you passionate about relationship building, storytelling, meeting targets and changing lives? Are you excited to use your extensive senior-level fundraising experience, knowledge and contacts to lead Create’s income generation from Trusts & Foundations (T&F), public sector and High Net Worth Individuals (HNWI)?
Create believes in the power of the creative arts to promote inclusion, empower lives and increase acceptance.
The General Assembly of Unitarian and Free Christian Churches (GA) is the central charity that supports its member congregations, ministers and societies in England, Scotland and Wales. Its purpose is to promote free and inquiring religion, through inclusive, free-thinking communities that draw on wisdom from all sources, without doctrine or dogma. Our congregations are autonomous and locally led; the GA is not a hierarchical leadership body, but one that supports and leads alongside our members.
As Britain’s religious culture and context has changed, so have Unitarian communities, and the GA is in a process of adapting to best meet these changing needs.
The purpose of this role
This is a new role, being the operational engine to strengthen the organisation at a time of change. Shifts in the wider Unitarian movement with patterns of innovation, rebuilding, and growth alongside congregational vulnerabilities and closures mean that the GA’s operational function must adapt.
This role would suit someone who is excited to manage governance, systems, and data as strategic enablers in a values-driven organisation, who can drive change while delivering operational excellence.
This is a role with real scope to shape how an organisation that is approaching its centenary works in the years ahead - including how good data, digital systems, and emerging tools can support a small team to make best use of its resources and build capacity for relational work.
The Operations Director will work closely with the Chief Officer, and will be a collaborative and proactive enabler to lead a transition to a future-fit organisation that can better serve its members and have a greater impact.
You don't need to be Unitarian or a person of faith to apply. We welcome candidates from all backgrounds and beliefs who are drawn to work within a values-led organisation.
What you’ll be doing
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Strategy & organisational development — Partner closely with the Chief Officer to shape strategy, translate priorities into action, and build the systems that make us resilient.
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Governance, legal & compliance — Serve as Company Secretary, stewarding our transition to CIO and ensuring we meet our legal and regulatory obligations with confidence.
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Financial oversight — Ensure financial management arrangements (including outsourced providers) deliver accurate, timely information and sound controls; work with the Honorary Treasurer and external accountants on budgeting, fund oversight and audit support, escalating risks and holding providers to account.
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Systems, data & digital — Lead our information infrastructure, oversee our CRM migration, and champion a culture of good data practice — including thoughtful use of AI where beneficial.
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People & HR — Line manage two team members and keep our HR and supplier relationships running smoothly, with care and clarity.
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Unitarian relationships — Nurture collaborative relationships with key Unitarian bodies from an operational perspective, including governance support for affiliated organisations.
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Events & communications — Take operational ownership of the Annual Meeting and ensure the infrastructure behind our communications is solid and reliable.
See the attached job description for more details.
What core skills and experience you’ll have
Essential:
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Senior operations leadership experience in a purpose-led or membership organisation, with a track record of building capacity through periods of organisational change.
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Experience leading complex organisational change and systems transformation, including the people dimensions of change.
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Experience managing contracted delivery of services by third parties
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Financial literacy sufficient to own management accounts, lead a budgeting process, and act as a critical friend to trustees on financial governance.
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Must be comfortable interrogating financial information and holding external providers to account; accountancy qualification not required
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Experience of leading the implementation or significant improvement of CRM, financial management, or other organisational systems — including managing migration risk
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Experience of people management, and good HR / employment practice
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Substantial experience of charity governance and compliance
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Solid working knowledge of UK charity law and Charity Commission requirements, including the ability to advise senior colleagues and trustees with confidence
Desirable:
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Experience of property or building management, including leases, tenancy relationships, and facilities oversight
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Experience of a CIO conversion or similar legal restructuring of a charity
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Familiarity with Salesforce or similar CRM platforms
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Experience of working in a faith, membership, or congregational context
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Company secretarial experience
Please note: We've listed essentials and desirables in good faith, but we know no one is the finished article. If you bring the right values, approach, and most of the experience, we would love to hear from you.
About the role
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JOB TITLE: Operations Director
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LOCATION: Central London (Essex Hall, WC2) and home-based hybrid. Minimum 2 days per week in the office.
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WORKING HOURS: Full-time 35 hours a week. Part-time applications (min. 4 days a week) considered.
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SALARY: £55,000 per annum
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START DATE: ASAP
Our benefits package includes
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30 days holiday, plus English bank holidays
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Workplace pension scheme (7% Employer contribution)
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Staff support budget for personal development and wellbeing
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Membership of financial wellbeing programme (Maji)
Apply for the position of Operations Director
Please submit a cover letter and CV via the link below to make an application.
In your cover letter, we would like to understand what it is that has drawn you to this role, what it is about the General Assembly’s work that resonates with you and what experience you have of implementing organisational change.
Please note: Applicants must have the right to work in the UK. We are unable to sponsor visa applications.
The deadline for applications is Wednesday 15th July 2026, 23:59 BST.
Our initial first stage interviews will take place on Wednesday 22nd July 2026. These interviews will be in person at our Head Office, Essex Hall, in Central London and we will reimburse travel expenses (standard class public transport).
Shortlisted candidates will then be invited to a final video interview taking place week commencing 27th July 2026.
Please keep these dates free and be aware that there will be a short notice period before each interview.
The interview process will include a prepared task, and you'll be given plenty of time in advance to work on it - we want to see your thinking, not test you under pressure.
If you need any reasonable adjustments to support you through the interview process, please just let us know - we're happy to help.
The client requests no contact from agencies or media sales.
The Damilola Taylor Trust (DTT) is a charitable company limited by guarantee incorporated in May 2001 in memory of Damilola Taylor and registered as a charity in July 2001.Our founding purpose is to provide inner-city youths with opportunities to play, learn and live their lives free of fear and violence, and with optimism for a future where opportunities abound. Our Mission is to develop the hope, optimism and self-esteem of young people so that they can: Lead healthy lives; Stay in School; Grow up to become independent productive adults; Have lofty aspirations and work to attain their innate potential.
Although we have recovered from the Covid 19 pandemic, the nation now faces the worst cost of living crisis since the 1950s, thanks to the Russian Ukraine war, and now the US Israel Iran one which have disrupted the global energy market. There is no denying that, in the UK, young people (YP) are being disproportionally affected. We are deeply concerned about the impact this crisis is having on the young people that we work with across the board.
The UK youth unemployment rate for 16-24-year-olds sits at a concerning 16.2%, an 11-year high. There are over 1 million young people not in education, employment or training (NEET). We know that high numbers of vacancies do not translate into opportunities for all young people, especially those from BAME background who already face discrimination in the labour market.
We are responding to this emerging issue, by working harder and smarter to support young people that we work with for whom the transition from formal education into employment is not automatic. We work to help this group have access to economic opportunities in these challenging times. We believe that our services bridge this gap and provide opportunities for young people to develop wider social, personal and self -management skills required for productive participation and integration into society. For additional information about the Trust and its programmes, please go to our website.
Job purpose: Provide a range of administration services to enable the Trust to operate its day-to-day activities, management and governance processes effectively.
Roles and responsibilities:
The main responsibilities of the job are:
· Provide administrative support to the Programme Manager, Trustees and Youth Board
· Provide general administrative support across the Trust, including scheduling meetings, administering our Microsoft 365 system, helping to produce reports/ letters, managing emails, facilitating in-house communication, managing our records, research, and other general duties
· Assist implementation of the Trust’s charitable programmes e.g., by providing administration support to project teams and organising promotional activities.
· Manage enquiries to the Trust and respond to routine enquiries, ensuring that actions are followed up
· Proactively manage our website day-to-day and post to our social media, consulting where necessary. Produce leaflets, publicity and newsletters
· Support our organisation development plans by helping us research and implement any new policies, processes and best practice procedures required, and maintaining the database of evidence
· Suggest administrative improvements to support the smooth running of the charity and, when agreed, implement them
Key working relationships: The post holder will work with all the Trustees (but particularly the Trustee responsible for Communications), the Programmes Manager as well as the Trust’s finance service provider. The post holder will develop good working relationships with other stakeholders including our project delivery partners, members of the Youth Board and, in some cases, young people on or applying for our programmes.
Person specification -Specific experience or skill KEY: (E) Essential (D) Desirable
· Experience of organising own work effectively with limited supervision (E)
· Significant experience providing administrative support. Experience of working in a charity would be an advantage (E)
· Excellent digital skills, with the ability to learn new software and systems quickly and instruct others (E)
· Proficiency in Microsoft 365 including administering a system(E)
· Experience of organising and maintaining records, both on paper and digitally. (E)
· Ability to produce attractive documents and reports for a range of audiences adhering to our house style (E)
· Ability to work effectively with all our stakeholders, including young people from disadvantaged backgrounds (E).
· An ability to gather, analyse and evaluate data and to prepare and present concise reports both orally and in writing
· Exceptional time and task management skills; calmness under pressure (E)
· Experience working in a pressured environment with lots of competing priorities (E)
Knowledge, qualifications
· Knowledge of good administrative practices (E)
· Knowledge of General Data Protection Regulations (E)
· An understanding of safeguarding of children, young people and vulnerable adults (E)
· Current DBS certificate (E but, for a suitable candidate, the post might be offered subject to a DBS being obtained)
· Degree or relevant experience of working in the charity/ Social sector (D)
Personal skills and abilities
· A highly organised person with attention to detail (E).
· Ability to organise own workload to reflect our charity’s priorities (E).
· Ability to communicate effectively with all people involved with the Trust (E).
· Remote working skills (E)
· Good report-writing and presentation skills (E).
· Commitment to equality, diversity, inclusion (E)
· Ability to research information (E)
· Proven ability to work on own initiative and mobilise/manage support from colleagues (E).
- Proactive, creative and innovative approach with high drive for results (E)
Personal qualities: Commitment to own continuing personal and professional development (E)
· Commitment to the vision, mission and values of DTT (E)
· Flexibility
- Commitment to effective relationship building and collaboration (E)
Application process
Please write no more than 1000 words explaining how your experience, qualifications and personal qualities fit you for this post. Also submit a CV which includes your full name, address, phone number and email address, your educational and work histories and the names of two referees, one of whom will normally be your current or latest employer. We will not seek references without asking your permission but any offer will be subject to satisfactory references.
Safer Recruitment
The Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
The client requests no contact from agencies or media sales.
The role of Digital Officer plays a key role in supporting the delivery and continuous improvement of The Children’s Trust’s digital communications. Working closely with the Digital Manager and wider Marketing and Communications team, the postholder will help ensure our website, email marketing and other digital activity are engaging, accessible, user-focused and aligned with organisational priorities and brand guidelines.
The role will support the day-to-day management of the charity’s websites maintaining high-quality, up-to-date content with a strong user experience, alongside contributing to integrated marketing and communications activity through digital channels, including email and paid digital support. Using analytics and insight, the Digital Officer will help monitor performance, identify opportunities for optimisation and support data-driven decision making to enhance reach, engagement and user journeys.
This role requires a highly organised and detail-oriented individual with a strong understanding of digital best practice, who can work collaboratively across teams and manage multiple priorities effectively while contributing to the ongoing development of The Children’s Trust’s digital presence.
This role is not open to sponsorship.
Staff benefits include shuttle bus, and more… Read more below.
Role Requirements
Website management
- Support the day-to-day running of the charity’s websites, managing updates from across the organisation and ensuring continuous improvement and development of content, layout and structure.
- Support the Digital Manager to work with teams across the charity to ensure all website content is fresh, up-to-date and in line with our key messages, style and tone of voice.
- Support Digital Manager with ensuring websites are compliant, secure, accessible, user-friendly and aligned to brand, communications and organisational objectives.
- Produce content that complies with Web Content Accessibility Guidelines (WCAG 2.1 – Level AA) and help promote web accessibility throughout the Organisation.
- Build and maintain online forms, e.g. donations, event entries and data capture.
Campaigns and email marketing
- Assist the Digital Manager and Senior Marketing Manager with paid digital activity on small scale campaigns, covering areas such as paid social and Google ads or search campaigns and boosted posts.
- Contribute to marketing and communications plans for campaigns and projects.
- Support with review and delivery of email communications produced across the organisation to ensure they meet brand and best practice guidelines.
- Support with the creation and management of email communications using DotDigital.
- Optimise performance through A/B testing, segmentation and analytics.
- Collaborate with the Digital Manager to support and ensure effective targeting, segmentation and retargeting in our email marketing and paid campaigns.
- Support Digital Manager with the day-to-day running and long-term development of our Google Grants account and campaigns.
- Identify opportunities to improve reach, engagement and supporter retention.
Wednesday 29th July and Thursday 30th July
PLEASE READ CAREFULLY – ‘How to Apply’
Terms and Conditions
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Are you excited by the potential of digital technology and data to make a real difference in people's lives?
Community Action Redbridge is looking for a creative, forward-thinking Digital Innovation and Development Manager to lead the next stage of our digital journey and help shape how technology supports communities across one of London's most diverse boroughs.
Redbridge is home to vibrant communities and a dynamic voluntary, community and social enterprise (VCSE) sector. We want to harness the power of digital technology and data to strengthen communities, support local VCSE organisations and help create a fairer Redbridge.
Working across the organisation, you'll lead the implementation of our ambitious Digital Innovation and Development Strategy. You'll help create more consistent and effective systems that reduce duplication, improve collaboration and enable our team to focus on what matters most: supporting our communities and member organisations. You'll champion a data-driven culture, helping us turn information into insight, better understand our impact, and make informed decisions that respond to emerging needs.
You'll play a key role in building digital confidence across the organisation, empowering staff to embrace new technologies, develop their skills and use digital tools effectively in their everyday work. Beyond Community Action Redbridge, you'll work directly with local charities and community groups to strengthen their digital capacity, improve access to data and insight, and foster stronger connections across Redbridge's VCSE sector.
If you're excited by the power of digital technology to connect people, improve services and create lasting social impact, we'd love to hear from you.
About Community Action Redbridge
Community Action Redbridge is a local infrastructure organisation dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive.
Our work supports the development of strong and resilient communities where people lead happy, healthy, and fulfilling lives. At the heart of our work is a commitment to social justice and to tackling the root causes of inequality. We’re passionate about shifting power, amplifying community voices and working collaboratively to create social change. We do this by:
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Strengthening and championing the voluntary, community and social enterprise (VCSE) sector with tools and support to grow and thrive.
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Supporting local people to drive change in their own communities, through social action, volunteering and active participation.
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Bringing people and organisations from the VCSE sector, public services, and local businesses together to collaborate on shared ambitions for Redbridge.
What it’s like to work at Community Action Redbridge
We’re committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do.
We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive and feel recognised and valued for the work they do.
We offer some great benefits including 28 days’ annual leave (including the festive closure period) plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, and a travel loan and cycle to work scheme.
How to apply
Please submit your CV and a covering letter answering the following 4 questions (no more than 500 words each):
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Describe a digital transformation, systems improvement or innovation project that you have led. What was the challenge, what approach did you take, and what impact did it have on the organisation, team or service users?
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Tell us about a time when your work improved data collection, analysis or insight within an organisation. How did your work help others make better decisions or improve outcomes?
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Describe a time when you helped individuals or teams adopt new systems, processes or ways of working. What challenges did you encounter and how did you overcome them?
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Why do you want to join Community Action Redbridge, and how do your values, skills and experience equip you to help us use digital technology to strengthen communities and create positive social change?
For full role details, please refer to the Job Description and Person Specification.
To submit your application, please click the ‘How to apply’ link.
Closing date: 26th July 2026
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract type
Permanent
Location
Whittington
Hours
37.5 hours per week
Annual salary
Starting from C1 £28,176 with the ability to progress to C3 £31,217
Last day to apply
05/07/2026
The Learning & Development Officer is responsible for working closely with the Director of People & Organisational Development in supporting the design, delivery and development of the education and training across the hospice group.
They will coordinate and organise all in house and external training programmes, maintain accurate records, monitor compliance and support a learning culture across St Giles. They will provide full support for preparing documentation, ensuring all tasks are completed to a high standard and deadlines are met.
Additional responsibilities include assisting with delivering learning sessions, handling and dealing with all requests that come through the L&D department, supporting with data, audit, evaluations and coordinating all invoices.
They will provide essential administrative support to ensure the smooth, efficient delivery of St Giles learning and development initiatives to ensure we remain compliant through regulatory standards and frameworks.
The role will also maintain effective working relationships across the hospice to support efficient service delivery.
Qualifications
Essential
·Good level of education including Maths & English
Desirable
·Relevant professional qualifications would be an advantage
Knowledge and experience
Essential
·Have a clear understanding and knowledge of Bluestream learning system
·Previous experience in a learning and development role
·Knowledge and understanding of CQC regulations
·Experience with learning management systems/platforms
·Knowledge of the full training cycle, from design to delivery
·Understanding of the importance of training in ensuring safe and effective care to patients
·Awareness of the need for confidentiality in accordance with Data Protection Act and local guidelines
Desirable
·Experience in the charitable sector
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Strong project management skills
·Excellent communication skills
·Ability to assess training needs and provide recommendations based on organisational goals
·Proficiency with MS Office (PowerPoint, Excel, Word & MS Teams)
·Strong organisational skills and attention to detail
·Familiarity with competency frameworks
·Experience in a co-ordination ideally within learning & development.
Personal Attributes
·Empathetic
·Team player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months.
Whether you’re living with a terminal illness, or your loved one is nearing the end of their life, we’re here for you at every stage.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a motivated and personable Philanthropy & Development Officer to join our Income Generation team at Isabel Hospice. This is an exciting opportunity for someone who enjoys connecting with supporters, developing partnerships, and helping to grow income that directly supports compassionate hospice care across Hertfordshire.
Working closely with our Corporate Partnerships Manager, you will help develop income from major donors, trusts, foundations, and community audiences. You’ll support the stewardship of supporters, contribute to funding applications, and help us engage new and more diverse communities with the hospice.
About the Role
This varied and rewarding role will include:
- Supporting relationships with existing and prospective major donors and supporters
- Researching and preparing applications to trusts & foundations
- Helping to identify and engage new community audiences
- Supporting fundraising income targets and pipeline management
- Working collaboratively across teams to gather stories, impact information, and develop supporter materials
- Maintaining accurate records using Raiser’s Edge CRM
- Representing the hospice at events and engagement activities where appropriate
About You
We are looking for someone who is:
- An excellent communicator with strong written and verbal skills
- Confident building relationships with a wide range of people
- Organised, proactive, and able to manage multiple priorities
- Passionate about delivering excellent supporter stewardship
- Creative, resilient, and motivated to help grow income
- Committed to the values and mission of hospice care
You may already have experience in fundraising, customer service, community engagement, or another relationship-focused role. Experience using fundraising databases such as Raiser’s Edge would be an advantage.
Benefits
- 27 days holiday plus bank holidays
- Pension and life assurance schemes
- Employee Assistance Programme for health and wellbeing support
- Cycle to work scheme
- Health Service Discounts
- Refer a friend bonus
If you're ready to use your experience and energy to connect communities and make a real impact, we’d love to hear from you!
We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.
Successful applicants will be required to undertake a DBS check.
For details of our inclusion statement, please see our website.
The client requests no contact from agencies or media sales.
We are excited to be recruiting for the new part-time position of Development Operations Officer at Linacre College.
Our Benefits
- 38 days of annual leave, which includes the 8 statutory public holidays, a day off to support your wellbeing and the option to purchase up to 10 extra days and additional leave after long service.
- An excellent contributory pension scheme.
- A meal (usually lunch) is provided free of charge when you are on duty and when the College kitchen is operational.
- All staff are members of the Common Room and have access to a vibrant college community with clubs, sport and recreation facilities.
- Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
- Enhanced family leave.
- Access to an Employee Assistance Programme (EAP) through Health Assured.
About the Team
The Alumni Relations and Development Office is a small, collaborative team responsible for alumni engagement, fundraising, alumni events, and stewardship activity. Working closely with senior College leadership and colleagues across departments, the team delivers a varied programme of events and communications to strengthen engagement and support the College’s development priorities. As a small office, the team works flexibly and collaboratively, with clearly defined but complementary roles. The Development Operations Officer will work closely with the Alumni Relations and Development Manager and the Alumni Relations and Events Officer, and will maintain a close working relationship with the Finance Office.
About the Role
The Development Operations Officer is responsible for the day-to-day operation and continuous improvement of the systems, data, reporting and financial processes that underpin fundraising and alumni relations activity at Linacre College. Working at the heart of a small and ambitious team, the postholder will manage the College’s CRM system (Raiser’s Edge/NXT), and will take responsibility for gift administration, reconciliation, data integrity, reporting, segmentation and operational processes. The role requires sound judgement, strong analytical skills and the ability to resolve data, process and finance discrepancies independently within agreed frameworks.
The postholder will provide specialist operational expertise to colleagues, advising on data selection, reporting outputs, CRM use and process improvements. They will play an important role in ensuring that fundraising activity is supported by accurate information, reliable systems and effective financial controls. This is a varied and hands-on role. The postholder will manage a specialist area of Development operations, identify and resolve problems, improve working practices, and support the College’s fundraising ambitions through high-quality data and operational delivery.
How to Apply
Applications are made using the application form on the vacancies page of our website.
Applications should consist of a full CV and a letter of application (maximum of 2-3 pages) outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification, as well as the name and contact details of two referees.
The closing date for applications is 15 July 2026 (end of day). Interviews, including a skills test, are currently scheduled to take place in the week commencing 20 July 2026.
Linacre College offers a stimulating and supportive graduate community which is rich in diversity and egalitarian in its ethos.
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be partnering with a leading national charity to recruit a Prospect Development Officer.
This is an excellent opportunity to join a collaborative fundraising team, using research and insight to support the growth of major donor, trust and corporate fundraising.
Key responsibilities:
- Conduct in-depth prospect research to identify new high-value fundraising opportunities.
- Produce high-quality prospect profiles, briefing papers and research reports to support fundraising activity.
- Work closely with fundraising colleagues to develop prospect pipelines and donor engagement strategies.
- Analyse data and trends to provide actionable insight that informs fundraising decisions.
- Build strong relationships across fundraising teams, acting as a trusted research partner.
- Support the development and continuous improvement of prospect development processes and systems.
- Keep up to date with fundraising, philanthropy and prospect research best practice.
About you:
- Experience in prospect research, supporter insight, customer intelligence or a similar research-focused role.
- Excellent research and analytical skills, with the ability to interpret information from a range of sources.
- Strong written and verbal communication skills, with experience presenting findings clearly and concisely.
- Experience using CRM or supporter databases and Microsoft Office applications.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- A collaborative approach and the ability to build effective relationships with a range of stakeholders.
This is a fantastic opportunity to join an ambitious organisation where your work will directly contribute to the success of a high-performing fundraising team and support a meaningful cause.
Please submit your CV to be considered for this opportunity and to receive further information.
Due to the volume of interest, only shortlisted candidates will be contacted.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
About Saferworld
Saferworld is an independent international organisation working in partnership with civil society to prevent violent conflict and build safer lives. We work in solidarity with people affected by conflict to improve their safety and sense of security, and we build conditions for peace and justice. We also support analysis and learning to influence local, national and international policies and practices that help foster lasting peace and justice. Our priority is people – we believe in a world where everyone can lead peaceful, fulfilling lives free from fear and insecurity. We operate on a not-for-profit basis with partners in Africa, Asia and the Middle East, with nine offices across those regions and offices in the UK, USA and Belgium.
Saferworld is committed to providing a safe, trusted environment that safeguards our staff, partners and communities. Our organisational integrity is derived from the values and principles that underpin and guide our work.
We are seeking a strategic and inspiring Head of Funding and Programme Development with a proven ability to lead, motivate, and mobilise resources in a values-driven environment. This role calls for a leader who is deeply committed to equitable partnerships with communities and organisations in conflict-affected settings, guiding teams to raise resources effectively while advancing peace and justice outcomes. Grounded in a people-centred vision of change, you will foster collaboration, champion locally-led approaches, and steer efforts toward resourcing sustainable, community-driven, and collective visions of peace.
About the role
- The Head of Funding and Programme Development will shape Saferworld’s income profile in alignment with our organisational strategy and change process. The post-holder will lead the development and implementation of Saferworld’s funding strategy, ensuring it supports our strategic, programmatic and operational priorities.
- The role will focus on strengthening the quality, flexibility and diversity of Saferworld’s funding base, nurturing relationships with strategic institutional donors, growing philanthropic funding, and identifying new income opportunities.
- This is an exciting opportunity to influence Saferworld’s fundraising and programme development approach during a pivotal period for the organisation. The role will line-manage a small team across programme development, philanthropy and funding.
Key responsibilities
- As part of Saferworld’s senior leadership, you will support organisation-wide initiatives and contribute to strategic decision-making. You will monitor funding trends, identify emerging issues relevant to Saferworld’s work and partnership approaches, and develop appropriate strategies to respond.
- Working closely with the Senior Operations Team, you will ensure funding plans are developed across business units and thematic/regional areas, and that income pipelines are maintained while quality assurance and active cost recovery are proactively pursued. You will oversee the funding and prospects pipeline, produce data and analysis to support decision-making, and provide regular reporting to senior leaders and the Board.
- Externally, you will represent Saferworld with key donors, partners and networks, building strategic relationships and identifying funding opportunities.
- You will lead the development, implementation and monitoring of Saferworld’s funding strategy, ensuring a balanced, ethical and diverse portfolio of restricted and unrestricted income streams. This will include securing quality funding against agreed targets and supporting income diversification through trusts and foundations, commercial funding, and other sources.
- You will work closely with Saferworld’s Grant Management Team to ensure a coordinated and strategic approach to donor relationship management and cultivation. You will also lead the design of multi-country and thematic proposals, as well as consortia bid development, to strengthen partnerships and support new ways of resourcing Saferworld’s strategy.
- The post-holder will set standards for collaborative and participatory programme design, manage proposal development processes from opportunity notice to contract signing, and ensure learning from donor feedback is used to strengthen our fundraising approach.
- You will lead the Funding Leadership Team to ensure cross-organisational ownership of fundraising efforts, and work closely with regional, thematic, policy and grant management colleagues throughout the funding cycle.
People and leadership
- You will line-manage the Funding and Programme Development Team and foster an environment where staff feel empowered, take responsibility and are accountable for achieving organisational objectives.
- You will ensure the team facilitates strong participatory programme design and proposal development with partners and staff, embedding Saferworld’s organisational values and principles. You will also support the team to work closely with colleagues across the organisation, grounding proposals in learning, evidence and evaluation findings.
About you
- You will bring proven senior leadership experience in funding, with a track record of developing and implementing funding strategies and raising income through a range of donors, including individuals, institutions, trusts and foundations. You will also have experience securing high-value contracts and grants of seven figures.
- You will have strong experience of leading complex participatory programme design, including developing budgets, monitoring frameworks and proposals. You will be confident coordinating programme development processes with multiple teams and partners to ensure a collaborative and inclusive approach.
- You will have a proven track record of motivating, mentoring and managing a team, and supporting that team to think creatively about fundraising. You will also be confident developing networks, building alliances, and nurturing relationships with individuals, collaborators and funders.
- You will bring a strong understanding of key political, development and humanitarian trends and debates, particularly linked to peacebuilding, development, human rights, governance, and security and justice. You will also have sound knowledge of UK civil society and charity regulatory requirements, and an understanding of the current international aid, peacebuilding and human rights funding environment.
- Experience of working and/or living in conflict-affected contexts, and understanding of peacebuilding and conflict prevention, are desirable.
Skills and qualities
- You will have excellent leadership and management skills, including strategic planning and business development. You will be able to provide sound financial and compliance advice, demonstrate good financial stewardship, and bring a creative, proactive approach to your work.
- You will be able to set priorities while working under pressure, adjust to multiple demands and shifting priorities, and move between hands-on involvement in proposal writing and strategic oversight.
- You will bring strong communication skills, including experience of communicating across cultures and with diverse audiences. You will understand the power imbalances that may be reflected in programme design and budgeting, and bring a strong commitment to inclusive processes and to shifting power and resources to partners.
- You will be committed to Saferworld’s vision, mission and values, including equality, diversity and safeguarding. You will be able to lead by example and create a safe and respectful environment for all staff.
Application process
- Please apply through our vacancy portal on the Saferworld Jobs website.
- Upload your CV and a covering letter addressing the person specification and explaining why your experience matches the requirements of the role.
Deadline for applications: 3 August 2026
Interviews planned: Week commencing 10 August 2026
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
At We Are Survivors, every role exists for one reason: to support male survivors of sexual harms and the people who stand alongside them. While each position has a different focus, they all contribute to helping survivors feel safer, more connected, and better able to move forward in their lives.
The Community Development Worker creates opportunities for connection, belonging, and peer support. This includes facilitating drop-ins, creative activities, coffee mornings, and other community spaces where survivors can meet others with shared experiences in a safe, trauma-informed environment. The team also provides regular check-ins for people waiting to access other services, helping them stay connected and supported while they wait.
You'll be someone who is comfortable working with trauma and has experience in mental health, support, or community engagement. We're particularly interested in hearing from people who have worked with men, sexual harms, and their loved ones, but we also recognise that great people bring transferable skills and different experiences. If you're committed to learning, building trusting relationships, and making a meaningful difference, we'd love to hear from you.
At We Are Survivors, our values shape how we work every day. Transparency underpins our relationships, creating the openness that abuse so often takes away. Integrity is at the heart of everything we do, recognising that trust is fundamental to healing. Understanding means we take every survivor and their experiences seriously, meeting people without judgment and with genuine compassion. Being Responsive means we're committed not only to supporting survivors today, but also to predicting, educating, and preventing sexual harm against boys and men in the future.
If you're passionate about creating a society where no male survivor is left behind, and you share these values, this could be the role for you.
Why Join Us?
· A competitive salary.
· Annual leave package with incremental rises plus bank holidays.
· Company sick pay.
· Birthday annual leave.
· Monthly clinical supervision.
· Pension contribution.
· A range of discount and benefit programmes.
Apply by sending your CV and a short supporting statement (max 2 page).
In your supporting statement we want you to answer these two questions:
· How can your experience support male survivors thrive?
· How you meet the role profile, ensure you answer ALL elements in your CV or supporting statement?
Interviews are expected to take place on 27th and 28th July; we reserve the right to interview and close the recruitment process early if satisfactory applicants.
By applying for the any of the above roles, you confirm that you have read and agree to our Privacy Notice.
The client requests no contact from agencies or media sales.
At Mayor's Fund for London, we believe every young Londoner should have the opportunity to thrive. To help us achieve that, we're looking for an organised and proactive Programme Officer (Communities & Opportunities) to coordinate our City Shapers programme and provide operational support across Kitchen Social, helping deliver meaningful opportunities for young people and strengthening communities across London.
This is an exciting opportunity for someone who enjoys bringing people together, building relationships and making programmes happen. As the lead coordinator for City Shapers, you'll work alongside community organisations and young people to deliver social action opportunities that help young Londoners develop confidence, employability skills and a stronger connection to their communities.
Alongside leading City Shapers, you'll play an important role in supporting the operational delivery of Kitchen Social, one of London's largest holiday food programmes. You'll help coordinate partner communications, maintain programme systems and data, support reporting and financial processes, and ensure our community partners receive the information and support they need to deliver high-quality provision for children and families.
You'll work closely with colleagues across the Communities & Opportunities team to ensure our programmes run smoothly, identifying opportunities to improve processes, strengthen delivery and share learning. Whether you're coordinating an event, maintaining programme information, supporting community partners or analysing participation data, you'll help ensure our work is organised, effective and centred around the needs of young Londoners.
We're looking for someone who enjoys working collaboratively, takes pride in being organised and is motivated by making a positive difference. You'll be equally comfortable building trusted relationships with community organisations, coordinating multiple priorities and using systems and data to support high-quality programme delivery.
This is a role for someone who wants to combine excellent programme coordination with genuine social purpose. If you're passionate about creating opportunities for young people and want your work to contribute to stronger communities and better outcomes across London, we'd love to hear from you.
What you'll bring
You'll have experience coordinating programmes, projects or community initiatives, building positive relationships with a range of stakeholders and managing competing priorities effectively. You'll be confident using digital systems to maintain accurate records and support reporting, while always looking for practical ways to improve how programmes are delivered. Most importantly, you'll be organised, collaborative and committed to helping young Londoners thrive.
We recognise that no candidate is likely to meet every criterion. If your experience aligns closely with the role and you believe you have the skills and potential to succeed, we'd encourage you to apply.
SELECTION PROCESS
Deadline for applications: Friday 24th July (midday)
Shortlisting: Monday 27th July
Interview: Friday 31st July The interview will in-person.
(We will contact you by Tuesday 28th July to confirm)
We recognise that people have different working styles, strengths, and ways of communicating, including neurodivergent candidates. We welcome applications from anyone who can demonstrate the skills, knowledge, and experience needed for the role. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to discuss how we can support you. Getting in touch about this will not affect how your application is considered
Right to Work
To be considered for this role, you must have the right to work in the UK at the time of application. Unfortunately, the Mayor’s Fund for London does not hold a Home Office sponsor licence and cannot offer visa sponsorship for this position.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Westminster, London
Contract: Permanent, Part-time
Salary: £33,376 per annum for 32 hours per week over 4 days, based on an FTE salary of £41,720 per annum (NJC Scale Range 27–29) inclusive of London Weighting, pension and other benefits.
Hours of work: This is a flexible role of 32 hours per week, over 4 days (8hrs per day)
Annual leave: 35 days including bank holidays / Statutory Holidays (pro-rata for part time)
Closing Date: Monday 10th August 2026
JOB PURPOSE
This is a pivotal role within The Passage’s Fundraising Team, created to help support the transformation of our supporter data systems and ensure we become a more data informed, insight driven organisation and fundraising team. You will be the main contact for the fundraising CRM working with the fundraising team and other teams within The Passage such as finance and IT to ensure the smooth running of all systems and processes.
As the dedicated data and CRM Manager for Fundraising and Communications, you will support colleagues with reporting, analysis, campaign set-up and selections, and data strategy. Your work will ensure our data is accurate, accessible, and GDPR-compliant, enabling smarter decision-making, improved supporter journeys, and to help grow income. You will also be working with the Marketing and Communications team to implement email soft opt-in for our supporters. This is a unique opportunity to shape how we use data to engage, retain, and grow our supporter base at a time of exciting change.
MAIN DUTIES
1. Fundraising CRM Project Leadership
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Manage and maintain the current Salesforce system, ensuring it remains functional, accurate, and fit for the purposes of stewarding donors and maintaining accurate records of donations
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Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals.
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Document workflows, integrations and processes to ensure the long-term sustainability and usability of the system for vital processes such as donation processing and gift aid
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Work with IT and the fundraising team to evaluate onboard 3rd party platforms to support fundraising initiatives. Ensure any changes are approved with senior stakeholders and documented.
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Be a custodian of GDPR within the Fundraising team and be the main point of contact with The Passage’s Data protection lead and ensure all policies and procedures are up to date and in line with current fundraising regulations.
2.CRM and Data Management
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Work collaboratively with the IT team and procurement team as the fundraising representative to recommend improvements to the current CRM and any other related projects.
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Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance.
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Ensure ongoing system performance and data integrity by embedding data hygiene routines and best practices.
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Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting.
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Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency.
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Work on system migrations and leading on maintaining proper process structures and documentation during those transitions. Keep track of installed packages, security keys, and their passwords and related administrative processes.
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Be responsible for all data imports from our 3rd party platforms, ensure that data is uploaded in line with regular upload schedule in an accurate manner.
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Work with the Marketing and Communications team to help implement soft opt-in
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Manage one database volunteer to complete database tasks.
3. Data Selections, Segmentation and Campaign Support
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Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events.
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Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting.
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Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities.
4. Reporting and Insight
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Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results.
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Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking.
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Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight.
5. Cyber Security
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Work closely with the IT team to manage security/GDPR of the Fundraising crm
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Develop knowledge in this area and undertake training as required.
6. Other Duties:
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Provide ad-hoc administrative support to the Fundraising and Communications team.
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Support and attend fundraising events as required.
GENERAL RESPONSIBILITIES
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Stay up to date on policies/news/regulations relating to the role
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Work with the Supporter Engagement Officer on shared tasks and provide reports as required and troubleshoot any issues
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Proactively flag any data integrity issues with Line Manager and help develop action plans as required.
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Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
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Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
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Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
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At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator
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Undertake any other duties that may be required which are commensurate with the role.
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In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder.
Person Specification:
This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement please address criteria E1 to E10 and K1 to K9, giving evidence of your experience and abilities and demonstrating your understanding and knowledge.
EXPERIENCE
E1 Experience of using a database to accurately enter and manage data
E2 High level skills related to data management and handling
E3 Working extensively with Fundraising CRM system
E4 Implementing policies and procedures
E5 Running reports and analysing data.
E6 Understanding of data protection and GDPR principles
E7 Working with Salesforce, ideally with Administrator certification. (Desirable)
E8 Experience supporting or leading database/system improvement projects, including implementation or migration (Desirable)
E9 Experience of onboarding 3rd party platforms with GDPR compliance and collaboration with IT
E10 Experience of working in the charity sector (Desirable)
KNOWLEDGE
K1 Ability to prioritise and organisational skills, remaining calm under pressure
K2 Team working skills with a positive and collaborative approach.
K3 Interpersonal and communication skills, both verbal and written.
K4 Standards and procedures for payment card processing, electronic payments (e.g. BACS, bank transfers), banking and handling cash securely.
K5 Individual giving and/or other types of fundraising.
K6 Up to date knowledge of GDPR compliance and soft opt-in
K7 Relevant regulations, legislation and professional codes of practice.
K8 IT proficiency, especially Excel, Word and Outlook.
The client requests no contact from agencies or media sales.





