Enquiry Officer Jobs in Charing Cross, Greater London
The purpose of this role is to provide efficient and comprehensive administrative support to the joint directors of development and engagement (D&E), and director of policy and strategy (P&S). This would be an ideal role for a well-organised and enthusiastic candidate who is looking for the next step in their business administration career. The post-holder will also work closely with colleagues in the chair’s, chief executive’s, deputy chief executive’s and other directors’ offices, and will be a key member of a busy, but collaborative, executive support team (EST).
The director of D&E and the director of policy and strategy work across the organisation and with multiple external stakeholders to forward the work of NHS Providers on behalf of our members. The post-holder must be a team player with an ability to work flexibly across the organisation, prioritising and managing their own workload amid conflicting demands and busy work periods. Excellent judgement and discretion, and an ability to promote a positive image to both internal and external stakeholders, are essential.
The client requests no contact from agencies or media sales.
People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services.
We’re looking for someone with excellent bilingual communication skills (Welsh and English) with great news sense, demonstrated through utilising bilingual media outlets in Wales, and a sound knowledge of Wales and UK media.
About the role
You’ll co-develop and implement an inclusive bilingual media and communications programme across traditional, digital and social media and maximise our messaging and campaigning impact in Wales through powerful communications.
You’ll build a sustainable team of proactive volunteers affected by Parkinson’s to energise our communications through their personal stories and participation in communications work.
What you’ll do:
-
Manage, monitor and report on the bilingual web pages and Facebook page for Wales
-
Maximise coverage for campaigns and fundraising communications in Wales, and produce creative content, including video
-
Research and ‘sell’ stories to maximise coverage, involving people affected by Parkinson’s
-
Provide Welsh language media interviews
-
Conduct media and social media training for staff and volunteers and produce media briefings to support interviews
What you’ll bring:
-
Experience of interviewing and case study collection within sensitive topics
-
Ability to build effective relationships with colleagues, the media and stakeholders in Wales
-
Ability to work co-productively with people affected by Parkinson’s
-
Ability to prioritise, work under pressure and enable others to meet challenging deadlines
-
Willingness to participate in the Media and PR out-of-hours on-call cover, and the ability to work flexibly, from home, as member of a dispersed team
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
Interviews for this role will be held week commencing 13 May 2024.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
About you
We are seeking an enthusiastic and self-motivated individual who is confident in being able to provide office operations and finance administrative support to the Society and to the CEO.
This is an excellent opportunity for someone interested in learning how a charity runs, with lots of scope for development.
- You will be working with a wide variety of people and you will need to be a confident communicator through phone, email, and in person.
- You will need to have good IT skills, with knowledge of Microsoft Office, and a willingness to learn our IT processes.
- You will have some previous experience in customer service or administration, and have strong attention to detail.
- You may have some finance experience, have a bachelors degree or equivalent, or have worked in a charity, however, these are not essential requirements and training will be provided in all areas of the role.
About the role
Reporting to the Head of People, and with support from the Sustainability & Finance Officer, some of the responsibilities of the Office & Finance Assistant are to:
- Be the first point of contact for visitors to our office, and administer the hello@ email.
- Provide administrative support to the Chief Executive
- Administer day-to-day financial processes and the accounts@ email, helping staff with their finance queries.
- Take minutes during key strategic meetings
- Provide administrative support in office operations
- Meet and greet visitors for business meetings, prepare meeting
rooms where necessary, and support our in-office events. - Contribute to our well-being activity schedule, supporting the team
in organising staff outings and activities.
To find out more about the role, please download the job description and job pack.
We are working towards a world inspired by #Ecology in which nature and people thrive.
Location: Remote or London hybrid
Bowel Cancer UK is the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 90 staff based in England, Wales Scotland and Northern Ireland.
Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious new strategy, which will be launching in the spring. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
We’re looking for an experienced and proactive online community professional to join our friendly and supportive Peer Support team. This role is part of our peer support services team and will be responsible for supporting our online peer support communities, including our forum and Facebook groups.
The post holder will work directly with the Peer Support Manager and the Senior Online Communities Officer, as well as with colleagues from across the charity to develop our online communities, helping us to reach and support more people affected by bowel cancer and those concerned about symptoms, risk and pre-diagnosis.
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria.
If you'd like an informal chat about this role please contact Richard Ellis, Peer Support Manager.
Safeguarding:
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this
Closing date: 12pm, 02/05/2024
Interviews: Thursday 9th and Friday 10th May 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Community Fundraising Officer will be responsible for building and maintaining relationships with community groups, schools and other organisations fundraising for Haven House Children’s Hospice. The Community Fundraising Officer will support groups, schools and organisations doing their own events and fundraising activities, work toward agreed income targets, and assist the two Managers in the team with planning and delivering key Haven House events and programmes.
This role will report to the Community & Events Manager and will be responsible for maximising income from across our community through providing an exceptional level of supporter care. The Community Fundraising Officer will work closely with our Database Manager to ensure accurate recording and reporting of income and supporter information. This role will also manage a brilliant team of volunteer Community Champions who attend local events and speaking engagements on behalf of Haven House.
We are looking for someone to work on a variety of projects who is able to build strong relationships in our community and to take responsibility for the wide variety of relationships across our community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The British Institute of International and Comparative Law (BIICL) is looking for an Events and Marketing Assistant. BIICL is the foremost independent legal research and discussion body in the United Kingdom in its field, and one of the leading such bodies in the world.
The post at BIICL is for a fixed term of 12 months with the possibility of an extension. The post would be particularly suited to a recent events management or marketing graduate looking to develop a career in events management or in marketing for a charity or educational organisation.
The Role
The person appointed will report to the Marketing Director and work as part of a small team of staff responsible for events and marketing. The person will be involved in all aspects of the marketing team’s work including:
· Production and editing of printed and digital materials for events and other marketing activity
· Updating and maintaining the Marketing and Events team documentation and databases;
· Liaising with a range of stakeholders including members, event attendees, suppliers and partner organisations.
· Creation of content and posting on the BIICL social media channels.
· Online research for targeting of BIICL events and courses
· Dealing with event enquiries on a day to day basis
· Maintenance of the BIICL website with creation and updating of content within the BIICL and Bingham Centre sites
· Production of invitations and processing of replies
· Setup and support for the running of online and hybrid events for the Institute
· Ad hoc administrative support on Events and Marketing related tasks
Person Specification
It is expected that the successful applicant will demonstrate and provide evidence of the following:
· A degree or equivalent experience in event co-ordination or marketing;
· Effective project management skills and good attention to detail;
· Strong administrative and organisational skills;
· A personable, presentable and articulate team member with the ability and willingness to work collaboratively and collegially with colleagues;
· Strong copywriting skills and the ability to communicate complex ideas clearly and succinctly;
· Highly proficient user of MS 365 and office programmes, social media platforms and Zoom / other video conferencing software;
· Knowledge of photo and/ or video editing;
· Experience of Mailchimp, Sogosurvey Adobe InDesign or Adobe PhotoShop would be a benefit.
The post will be paid £24,000 - £25,000 per annum. It is hoped that the person appointed will commence as soon as possible.
The client requests no contact from agencies or media sales.
The role
This is a brilliant opportunity to join a newly created fundraising products team that’s responsible for both new and innovative product development and our sector leading virtual events programme. There are ambitious plans to grow income from a broader portfolio of supporter-led fundraising products over the next three years, which is backed by investment, organisational support and audience insight.
As the fundraising products officer, you’ll play a crucial role in delivering and helping develop diverse and innovative fundraising products. Ensuring that net income targets are met while providing an exceptional experience for our supporters.
Reporting to the fundraising products manager and with a line report you’ll be implementing plans to attract, steward and retain supporters. While also working closely with your wider team from across community and events, you’ll be involved in new propositions to reach and engage new and existing audiences. And at all stages you’ll be encouraged and supported to innovate, test and learn and think creatively.
The fundraising products team sits within community and events. You’ll join a vibrant and collaborative team renowned for its exciting and successful products and events.
About you
We’re looking for someone with a real drive and a passion for charity fundraising. Who is digitally focused, driven by insight and understands the importance of great stewardship.
You’ll have experience in a range of fundraising activities including virtual events. Adept at supporter stewardship and journeys through a variety of channels, such as digital communities, phone, and email. You’ll have a proven track record of achieving and exceeding KPIs. As well as being highly organised, comfortable managing projects and if needed the ability to work to tight deadlines.
If this sounds like you, we’d love to hear from you. And if you have any questions, we’re also happy to discuss the role with you ahead of submitting a potential application.
Working at Breast Cancer Now also comes with lots of benefits including:
• Up to 3 days working from home each week
• 25 days of paid leave, increasing by a day each year (to a maximum of 30 days) plus the time off between Christmas and New Year
• Pension plan with a company contribution of up to 8%
• Two volunteering days per year
• Season ticket and bicycle loan scheme
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact Breast Cancer Now Recruitment Team in the first instance.
Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.
Closing date 9am on Wednesday 24 April 2024
Interview date Wednesday 1 May and Thursday 2 May 2024
Are you an enthusiastic and confident self-starter with strong interpersonal, organisational and problem-solving skills? Do you enjoy monitoring and evaluating media coverage, managing relationships with media monitoring companies, and handling media enquiries with professionalism and efficiency?
TPP are recruiting a PR and Communications Assistant on behalf of our client, a highly respected and well-established charity, dedicated to making a positive impact on the lives of society's most vulnerable individuals.
Benefits:
- 25 days' holiday per year plus Bank holidays.
- Season ticket loan.
- Pension scheme.
- Employee Assistance Programme.
The Role:
As a PR & Communications Assistant, you will collaborate closely with Media Managers and Communications Officers to monitor and evaluate media coverage, maintain filing systems, manage relationships with media monitoring companies, and handle media enquiries with professionalism and efficiency. This role offers a unique blend of administrative responsibilities and opportunities to support the production of press releases, website content, and internal communications.
Main responsibilities:
- Provide administrative support for the PR & Communications team, including managing online filing systems and processing invoices.
- Act as the initial point of contact for media enquiries and internal/external stakeholders.
- Generate media coverage evaluation reports and monitor coverage for reputational risk.
- Compile and distribute a weekly email alert for senior staff.
- Create cross-platform content for both external and internal channels.
- Assist in coordinating and attending media interviews, case study interviews, filming or photography shoots, and events.
- Contribute to the management of social media channels and occasional website updates.
- Support the delivery of national and regional campaigns and stories.
Essential requirements:
- Solid administrative support experience.
- Experience in a press office or communications department.
- Ability to work well under pressure and meet tight deadlines.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to build positive working relationships.
- Experience with editorial writing or social media content production.
- Understanding of sensitivity when communicating stories of vulnerable individuals.
- Exceptional organisational skills and ability to prioritise tasks effectively.
- Proficiency in Microsoft Office.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
As the Training Programmes Manager you will have oversight and responsibility for the healthcare professional training projects and activities, as well as growing the M4RD network within HCP groups and training institutions.
You will be key to rolling out Rare Disease 101 training for healthcare professionals all over the UK and potentially abroad. While you are not expected to deliver training yourself you will be pivotal to creating opportunities and facilitating all aspects of the programme.
KEY RESPONSIBILITIES
-
Co-lead M4RD’s Ambassador Programme, managing the clinical and medical student ambassadors.
-
Planning and delivering training events.
-
Deliver educational and training projects inline with M4RD’s current strategy and work programme.
-
Collaborate with training institutions and NHS workplaces inline with M4RD’s current strategy and work programme.
-
Potential to manage up to two members of the M4RD Team.
-
Support the CEO and Operations & Finance Manager with recruitment duties, operational strategy and development and coaching any relevant staff.
The client requests no contact from agencies or media sales.
Role outline and purpose
The Trussell Trust are seeking a Philanthropy Executive - Trusts to join our high-performing Trusts team. The role supports the Trussell Trust by raising money from charitable trusts, focusing specifically on Tier 3 trusts (giving up to c.£10,000). You will coordinate a programme of regular stewardship communications to our current givers, fundraise from new prospects through mailings and occasional applications, provide administrative support to the wider team, and ensure that records of communications are kept up to date.
Responsibilities
• Coordinate and send mass mailings to Tier 3 charitable trusts, thanking supporters and requesting further support where appropriate
• Develop compelling, persuasive and up-to-date bulk communications to encourage Tier 3 trusts to give regularly, and keep them informed of the Trussell Trust’s achievements and future plans, coordinating with other fundraising teams where appropriate
• Manage a caseload of c.500 Tier 3 trusts, maintaining accurate records on our CRM database and carrying out analysis on these trusts as necessary
• Liaise with the Supporter Care and Trusts team to ensure that gifts from trusts are coded, thanked and recorded correctly on our database
• Create and submit occasional funding applications and impact reports for Tier 3 trusts, and offer support to the wider team with their trusts where necessary
• Manage the Trusts team inbox, providing first point of contact for enquiries and colleagues, and fielding them to the relevant Trusts team members.
Person Specification
Technical skills and minimum knowledge:
• Excellent communication skills, including a high standard of written English
• A high standard of personal organisation and autonomy
• A high level of numeracy and IT literacy, including proficiency using Outlook, Microsoft Office suite
• Ability to work on multiple projects, identifying conflicting demands and establishing clear priorities to meet deadlines
• Ability to distil large volumes of information and detail into compelling and succinct communications using a variety of methods.
Behaviours and competencies:
• Demonstrate a commitment to the values of the Trussell Trust Demonstrate empathy for people from disadvantaged, marginalised or socially- excluded backgrounds
• Diplomatic, with ability to forge positive working relationships
• Naturally collaborative and flexible in your approach
The client requests no contact from agencies or media sales.
Healthwatch Croydon is the local champion for Health and Social Care, commissioned by Croydon Council to hear the views of patients and service users. The Healthwatch Croydon Research and Engagement Officer will work closely with the Engagement Lead and Communications Lead to take forward the work of Healthwatch Croydon on resident engagement and research. This is a core strategic focus for the organisation and builds on a substantial track record. The key responsibility will be to support engagement including outreach, events and research such as data entry and analysis. The role will help deliver against measured outcomes, and maximise the impact of our work.
We are looking for an individual who has a strong interest in health and social care, is comfortable communicating with the public and colleagues at all levels. The role requires someone who enjoys a varied role, working as part of a small, friendly and cohesive team. Someone who enjoys creating content, who equally enjoys working with data as well as people, and is methodical with an eye for detail. A candidate who is keen to learn and grow will have the opportunity to gain various experiences in the role.
About Public Voice
Public Voice is a Community Interest Company (CIC) with a mission to improve neighbourhoods, the lives of the people who live in them and the public services they use.
Through our work, we ensure people in the community are heard – bringing together diverse voices and including those who find themselves marginalised or are rarely reached by service providers. We take a usercentred, co-production approach to understanding individuals’ and communities’ needs, and translate that into meaningful insights for service providers in government, public health, and housing. The results are better outcomes for residents and service users, more effective and efficient services for providers, and stronger and healthier neighbourhoods.
To apply, please submit a copy of your CV and a personal statement of no more than two sides of A4 detailing your suitability for the role.
We translate the insights and needs of people into actions to improve public services, leading to reduced inequalities and improved outcomes.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
You will lead the front of house providing professional, competent reception and clerical support in a very busy office. Excellent interpersonal and IT skills a necessity.
Main Duties of the Role
- To ensure the smooth running of the office on a day–to-day basis
- To ensure a professional approach when meeting and greeting visitors, responding to enquiries by telephone, by e-mail, in writing and in person from members of the public. This includes taking and confirming bookings, issuing reminders and appointment slips.
- To assist with maintaining and updating database information, carer registrations, emergency cards, records and filing systems both manual and computerized, ensuring that data handling complies with GDPR requirements.
- To assist with the production of monitoring and evaluation reports, extracting statistical information from database.
- To organise venues, agendas and minute-taking of meetings as required by Enfield Carers Centre.
- To attend appropriate meetings as identified by the line manager.
- To assist with the organisation of events, including ensuring the readiness of leaflets for information stands at partner events and outreach work.
- To assist with training events and activities held at Enfield Carers Centre including liaising with sessional workers/trainers/speakers preparing room set-up, refreshments and set up of Zoom
- To lead on matters relating to office management including supporting the CEO and ensuring the office adheres to health and safety compliance issues
- To assist in maintaining ECC’s electronic database, website and email system e.g. ensuring events are uploaded and attendance data kept up to date
- To act in accordance with all policies and procedures laid down by Enfield Carers Centre.
The ideal candidate must have:
- • At least 2 years previous administrative experience
- • Exceptional organisational skills
- • Intermediate to advanced IT skills
- • Excellent interpersonal skills
- • The ability and experience of multitasking
- • The ability to stay calm under pressure
- • The aptitude to pay high attention to detail
In line with ECC's safer recruitment policy, the postholder is expected to demonstrate a commitment to promoting the welfare and safeguarding of vulnerable adults and children. To apply, complete an application form by visiting our website
No CV's please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are recruiting for a Fundraising Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients
We are an ambitious Hospital charity with an exciting opportunity to join us on our team as a Fundraising Assistant, initially on a three month contract with potential to extend.
We currently raise between £1-2m a year for East and North Hertfordshire NHS Trust which has four sites local to Hertfordshire, including the Lister Hospital (Stevenage) and Mount Vernon Cancer Centre (North London). We are proud to raise funds to enhance the care provided by our wonderful clinical colleagues and to contribute to a positive patient experience. We also support a number of wellbeing initiatives to support our staff. Working for the NHS offers a fantastic benefits package, including a generous pension, agenda for change pay progression, 27 days leave plus bank holidays and flexible working.
About you
Ideally you will already have experience in an administration or customer service role and looking to start a career in fundraising. You will be looking for 20-37.5 hours a week and can work flexibly including some evenings and weekends to support at fundraising events.
Main duties of the job
- Provide support to the department on a range of administrative tasks including, dealing with enquiries (postal, telephone, email, face to face), opening and sorting post.
- Work to build excellent relationships with donors to provide a high standard of customer care.
- Process one-off and regular donations ensuring procedures are followed and information is recorded correctly onto the database and thank you letters are sent.
- Work with cancer centre volunteers to support the team with administration tasks.
- To undertake specific fundraising projects and attend events as necessary or as required to support the department’s fundraising.
- To assist the fundraisers with administration of staff lottery, raffles and prize led promotion and fundraising as required.
- Support all fundraising activity and represent the charity at internal and external events.
- Manage ‘Gift in Kind’ donations and our ‘Gift in Kind’ Campaigns.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
The client requests no contact from agencies or media sales.
We're the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays it's part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions. The role of Mooring Ranger is to support the effective management of moorings and responsible use of the towpath in the Trust’s London & South East region.
This is an exciting time for the Central London Customer Support team. Recent growth means we have additional new roles in the team, and we are looking to appoint 1 x full time (37 hours p/wk) positions. Within our London region we have an increasing number of boats registered on our waterways - they are busy, thriving places and The Regent's Canal is no exception. To support boaters who visit the capital, the Regent’s Canal has a number of pre-bookable mooring sites including Paddington Basin, Rembrandt Garden and Islington Eco Zone. As we strive together to ensure cleaner air on the waterways for all, the role of a Mooring Ranger is to support the effective management of the towpath moorings, pre-bookable moorings and Eco Mooring Zone. You will act as the primary point of contact for engagement, providing support and information to boaters, local people and residents.
Locations and coverage:
This is a central London role, focused on the Regent’s canal, from Little Venice to Limehouse, whilst also including frequent visits to the Rivers Lee and Stort in East London
As Mooring Ranger, your formal base will be our Little Venice office located near Paddington, however you will spend most of your time every week out on the towpath along the Regents Canal being highly visible, available and pro-actively engaging with our boaters and waterway customers specifically. You need to love engaging with others, sharing knowledge and facts, listening and educating and being responsive to enquiries quickly. This is an all-weather, all year around role, so you really need to like being outside! You will be working closely with other members of the Boat Licence Customer Support Team and will report to the Boating & Customer Services Manager.
This is a customer facing role, interacting all day every day with local residents, our waterway users and visitors, and we are keen to hear from people who can demonstrate an ability to communicate with individuals and groups effectively, and show exceptional ability to engage and care about every interaction you have. The hours are 37 hours per week and will be worked mainly Monday – Friday, however, weekend work will be required from time to time to support with activities such as regional event days.
Knowledge, Skills/Qualifications & Experience
About the role
On a day to day basis your role will be to:
- Establish an authoritative, yet friendly, customer-facing presence on the moorings sites.
- Patrol up to 5 miles a day
- Promote responsible and considerate behaviour amongst all Mooring users.
- Help monitor and manage the use of all moorings along the Regents Canal.
- Liaise with key stakeholders including customers, council officers, local police and Canalside residents.
- Mediate, resolve, record and investigate conflicts between towpath users, boaters and land-based neighbours, record, investigate and respond to complaints relating to moorings, use of the towpath, crime and anti-social behaviour.
- Produce and apply notices and letters to boats, personal property and other materials left on the towpath; and tags and temporary signs at mooring locations.
- Undertake towpath patrols and specific site visits to monitor mooring use, towpath use and Trust assets.
- Use smart-phone or handheld computer (tablet) technology to collect information on boats and to report moorings or towpath issues.
- Work with customers and internal colleagues to help resolve issues arising with paid for pre-bookable moorings (overstaying and payments)
- Manage and report any health and safety issues arising within your area and the surrounding areas.
- Report and where indicated address any defects with canal infrastructure and the Eco Mooring electrical bollard systems.
- Undertake minor works / operational tasks in support of good customer service, e.g. using small/power tools to replace signage, painting bollards and stencils, using burners to apply thermoplastic lettering etc. (training will be provided)
- Lead or assist on moving work boats for operational purposes (training will be provided)
- Support the Trust to implement corporate policies and objectives as required, e.g. delivery of winter mooring scheme, monitoring of boats, assisting with movement and/or removal of boats, towpath survey work, addressing rough sleeping, towpath campaigns etc.
- Maintain effective and efficient records and comply with all relevant reporting procedures.
- Wear body worn video during towpath patrols as and when required.
Additional information:
The role will involve regular working from, and travel to, different offices in the London & South East region, as well as occasional travel outside the region. Driving license is desirable as travel across the geographical patch and to some remote locations is to be expected.
The post-holder will be required to wear branded uniform (minimum of branded T-shirt/sweatshirt; and branded work trousers and outer jacket as appropriate) when on customer-facing duties, and appropriate safe footwear at all times.
About you
Skills, knowledge & experience - Essential
- Experience in customer service with excellent communication & relationship management skills including tact and diplomacy and conflict resolution skills when dealing with difficult situations
- Proven experience of working with volunteers/communities/supporter groups
- Understanding of local issues/customer groups
- Creative thinking
- Excellent organisational and planning skills
- Excellent presentation, verbal and communication skills
- Show integrity, fairness and consistency in decision-making
- Proficient in use of IT technology
- Demonstrate knowledge of, or interest in, boating or the inland waterways
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Partnerships and Income Operations Manager
Career Ready is a national social mobility charity that gives young people across the UK the opportunity to have a rewarding career and future. Our programmes are delivered in partnership with thousands of amazing volunteers from companies across the UK, who provide insights, mentoring and experiences of the workplace to our young people, as well as life-changing paid summer internships.
We believe that every young person should have the skills, confidence and opportunity to enjoy a rewarding future. That’s why we work across the UK to connect underrepresented young people with the world of work, unlocking their potential and levelling the playing field. Join us in achieving this.
Role purpose:
The Partnerships & Income Operations Manager plays a multifaceted role encompassing driving pipeline prospecting efforts, managing certain impact reporting initiatives, and nurturing corporate partnerships. This pivotal role serves as a primary point of contact for coordinating various aspects of partnership development, impact reporting, and fundraising activities.
Main responsibilities and accountabilities:
Corporate Partnerships:
· Lead a portfolio of lower to mid-value corporate donors, cultivating relationships and maximising engagement aligned with organisational objectives.
· Balance support between existing partnership management and developing new business opportunities, including mid to higher value partnerships.
Pipeline Prospecting:
· Lead the identification and cultivation of prospective corporate donors, both new and potential.
· Utilise relationship management expertise and networking acumen to proactively identify opportunities for engagement in alignment with our balanced scorecard objectives.
· Act as a primary point of contact for inbound and outbound leads, collaborating with the Communications Team on outreach campaigns to drive lead generation and partnership engagement.
· Ensure a seamless experience for prospects entering the organisation, guiding them through the employer customer journey.
· Support the engagement of targeted employers in key sectors and regions, collaborating with income generation colleagues to develop mid to higher value prospects.
· Support the development of bids and pitches, connecting colleagues into their contributions across those efforts.
Engagement Tracking:
· Develop and maintain an Excel document to meticulously track engagement levels and interaction points with stakeholders.
· Coordinate the launch and delivery of quarterly board breakfasts, led by our board members; Manage logistics and invitations for board breakfasts to ensure successful networking opportunities.
· Facilitate a minimum of 10 executive meetings from our existing corporate partner portfolio per quarter with our CEO
· Coordinate the launch and delivery of quarterly sector-specific breakfasts to engage key individuals from existing partners; Coordinate with hosting partners and relevant attendees to ensure successful networking events.
Impact Reporting:
· Coordinate, own, and update the employer impact reporting calendar for Partnerships and Income, ensuring proactive management of reporting deadlines and deliverables.
· Serve as the templated annual review impact report document owner, ensuring colleagues are familiar with its usage and providing necessary guidance.
· Maintain and update the fundraising FAQs document, acting as the point of contact for the team regarding any new questions and ensuring incorporation of new queries into the document.
Additional Duties:
· Collaborate with colleagues to gather necessary information for impact reporting and fundraising FAQs, coordinating with experts as needed.
· Assist in the development and updating of key information packs and documents related to impact reporting and fundraising.
· Act as a resource for the team, providing guidance and support on impact reporting and fundraising-related inquiries.
· Collaborate with colleagues on specific priority projects contributing to partnership success, such as establishing and growing senior networks with partners and spotlighting partners across channels.
· Secure partner events to maximise engagement opportunities and demonstrate the impact of our work.
· Strengthen external relationships by proactively seeking networking opportunities and identifying speaking engagements.
· Support the team in the funder contracts and payments cycle.
Stakeholders:
Internal stakeholders include Impact Team, Salesforce, Data, and Digital Team, Finance Team, Communications and Marketing Team, Programme Leads, and colleagues in the Partnerships and Income Team.
External stakeholders include existing corporate partners and volunteers.
Our Values
Our organisational values underpin how we work and are at the core of everything we do. Career Ready’s values are: Trust, Bravery, Collaboration, Empowerment and Inclusion.
Person specification:
Experience required:
· Demonstrated experience in managing employer accounts and generating income.
· Proficiency in impact reporting coordination and management.
· Strong project management skills, including document ownership and development.
Knowledge, skills and behaviours:
· Attention to detail and excellent communication and organisation skills.
· Ability to interpret and utilise data effectively.
· Demonstrated expertise in income generation, business development, and account management.
· Networking and influencing skills, along with strong stakeholder management capability.
· Understanding and interest in social, political, and economic issues related to Career Ready’s mission.
· Commitment to demonstrating Career Ready's values
· Advanced skills in MS Excel, Word, PowerPoint, Outlook, and Teams.
Benefits
You will be rewarded with the following benefits:
· 6% contribution to personal pension plan, subject to 3% employee contribution
· Annual leave: 25 days per annum plus bank/public holidays. The charity is also closed between Christmas and New Year and there are an additional 2 days of leave available in August. Career Ready also allows flexible use of 7 Bank & Public Holidays
· Interest-free season ticket or bicycle purchase loans (or Cycle To Work Scheme).
· Access to both our Reward Gateway Portal and an Employee Assistance Programme
· Flexible working
We regret that Career Ready is unable to offer visa sponsorship and candidates must be able to demonstrate their right to work in the UK.