UK-Med is an NGO providing emergency health support in times of crisis and humanitarian emergencies.  We provide clinical support, as well as training and capacity building for health professionals around the world, with particular focus on countries vulnerable to natural disasters, outbreaks or with weakened health systems due to complex emergencies. As a key partner of the UK Emergency Medical Team (UK EMT), we work closely with FCDO and the WHO, but we are also growing our own programmes.  Our work has never been more vital, with disease outbreaks and disasters becoming more frequent, complex and severe.

Following a period of significant growth we are seeking a medical doctor to join our team in this pivotal role. Our portfolio of emergency health programmes continues to grow at pace, with current or recent projects in countries including Bangladesh, Chad, Yemen, Myanmar and Lebanon.  Projects include outbreak response, health worker capacity building, trauma and surgical care and health systems strengthening.

The successful candidate will have significant experience in the area of emergency and disaster medicine and humanitarian response, ideally including migration and conflict contexts.  You will be able to apply your expertise to developing strategy, designing health responses and capacity building programmes as well as contributing to grant proposals.  You will be willing and able to deploy overseas with our responses, providing leadership to health teams and liaising closely with Ministries of Health, WHO and other partners.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through humanitarian work.  UK-Med is a growing and developing organisation with a committed team of staff, volunteers and members.

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for two Veterans Clinical Advisors to join our team across two geographical areas. Please see below for more information on what just might be your future role.

About You

Are you a dynamic, positive, and determined Band 7 Registered Nurse (Adult) with management experience and experience or knowledge of working with the Armed Forces Community? Do you enjoy being agile and resourceful in supporting people to navigate their own healthcare pathways and appreciate the challenge of sourcing novel solutions and working collaboratively with others? Are you also empathetic and can quickly build rapport to understand our Veteran’s needs and expectations? And you would be happy to embrace a flexible work pattern and represent Help for Heroes at outreach and educational events? In that case – read on. This is the role for you.

About the Role

In this role you will operate as the regional senior clinical subject matter expert (SME) and will act as an initial SME point of contact between the Wounded Injured and Sick (WIS) with resultant long-term health issues and the NHS, integrating Help for Heroes input to the clinical pathway within the Recovery Multidisciplinary Team (MDT). You will continuously engage with serving personnel, veterans, and their families, working with partner agencies, charities, and other organisations to offer clinical support and advice all the while providing line management, guidance, governance and support to your regional team.

About the Team

You will be a much-valued part of an expert, energetic and innovative Veterans Clinical Team across the UK. We are resourceful in finding ways to deliver what is right and fair for our veterans in the healthcare domain seeing the bigger picture, focusing on ideas that deliver the best results for our veterans and actively challenge, test, learn and adapt ideas, making them a reality. 

What we offer

To enable our employees to thrive in all aspects of their lives we proudly support flexible working practices. You can tailor your working day around your work and private commitments providing you maintain high class service to the team and our veterans at all times. And there is also a wide range of other benefits we offer like 26 days paid holiday, enhanced maternity pay, health cashback plan, and so many more.

Areas

• East
• West

Like what you see? Get in touch and apply now!

We look forward to hearing from you.

An excellent opportunity has arisen for a Lead Adviser – System Strengthening to join our Strategic Growth team as our technical expert in this priority proposition area.

About the role

Education Development Trust’s work in System Strengthening involves advice, support and/or interventions intended to improve the effectiveness of bodies such as ministries or inspectorates (and their decentralised branches/implementation agencies at regional and local levels) which have oversight of education systems. It focuses on improving teaching and learning quality across the entire school system (at scale).

The key job objectives include:

• Acting as the senior technical expert for the delivery of consultancy assignments or large-scale programmes relevant to System Strengthening.
• Leading and managing teams for the delivery of consultancy assignments.
• Developing core methods, drawing out key insights and learnings from the roleholder’s at scale programme delivery work and drawing on wider international evidence including our public research.
• Leading or contributing to R&D projects and support R&D impact reporting where required.
• Supporting the embedding of core methods for System Strengthening, reporting to the Head of Consultancy Delivery, including methods statements and related assets.
• Ensuring new opportunities in System Strengthening are won using our core methods, where necessary quality assuring technical aspects of both consultancy and larger bids. 
• Representing the organisation as a genuine thought-leader in System Strengthening.
• Supporting the development of strong client relationships as a basis for growth, building direct relationships and support key stakeholders, including Regional Directors, to strengthen relationships with key clients.
• Supporting the development and implementation of the Trust’s business development strategy, supporting market analysis and strategy development, advising R&D and Research teams on trends and directions in international education relevant to System Strengthening. 

The successful post-holder will have:

• Demonstrable professional expertise related to education reform at scale and System Strengthening, with associated understanding of education policy and strategic planning, capacity development and reform processes internationally.
• Knowledge of the disciplines relevant to the operation of a consultancy business – business development, marketing, financial management, project management.
• Proven experience as a delivery expert in System Strengthening. 
• Significant experience of managing a portfolio of projects or a complex programme in the proposition area, with the ability to manage a changing portfolio in line with client needs.
• Experience of successful business and strategy development, including at least two of: market analysis, strategy development, product development, thought leadership and client positioning, client relationship management, proposal development, partnership development.
• Proven senior people management and leadership experience.
• Excellent representational, negotiation, influence and interpersonal skills.
• The ability to think strategically, investigating and delivering fit-for-purpose solutions.
• Strong stakeholder management skills, including the ability to influence at senior management level and to work collaboratively across organisational departments.

In return we offer 30 days annual leave, a 6% matched pension scheme, a range of voluntary benefits, excellent training, and family friendly policies to support flexible working.   

Please note, we will be reviewing applications on an ongoing basis and reserve the right to close our vacancies early.
 

About the organisation
Education Development Trust is a leading education services charity working in over 80 countries.  We have over 50 years’ experience delivering high impact large-scale education programmes, influential consultancy and running and a global public education research programme. Together, these enable us to help transform school systems worldwide and fulfil Education Development Trust’s mission.

Education Development Trust is committed to safeguarding and promoting the welfare of children. The successful candidate must be willing to undergo an enhanced disclosure through the Disclosure and Barring Service.

RFEA are looking for a highly motivated Specialist Employment Advisor for the South and South East region of England to support vulnerable ex forces personnel into civilian employment. Working on behalf of the Veterans’ Employment Programme, the successful applicant will have a track record of supporting individuals with complex needs and a good understanding of the challenges facing ex forces personnel. You will have strong customer focus and be capable of working independently to targets and deadlines. Be able to evidence the ability to deliver effective case-worker support to vulnerable adults. Have natural facilitative skills used to manage stakeholders in a sensitive and sometimes pressured environment in which confidentiality is key. Strong communication and organising skills. Knowledge of the local employment market, training and adult education opportunities are essential. NVQ Level 4 in Information, Advice & Guidance is highly desirable; but not essential as training will be given.

The position is initially for 12 Months with possible options to extend.

Salary starts at £26,000 rising to £27,500 upon successful completion of probation with job satisfaction guaranteed. The appointment will be initially home based in the Aldershot area.

Key Responsibilities

• Coordinate with the RFEA Employment Advisors and partner charities to identify and support clients who would benefit from SVA case working support.
• Assess client needs and make appropriate referrals to other military charities or support organisations to meet the wider needs. Covering a Wellbeing; Functional/Life Skills; Vocational Skills and Educational & Employment Skills Assessments.
• Provide specialist wellbeing or vocational and employability case-working support, including career diagnostics and advice, CV development and interview preparation. Job search advice, job-brokerage using your knowledge of the regional employment market/network and employability tools and bulletins within our online RightJob resource.
• Identify and engage with services such as welfare, training and Adult Education providers to find opportunities that meet clients’ requirements in line with their preferred outcome or employment plans.
• Organise clients’ access to education and/or training opportunities, supporting their applications for additional grants as necessary.
• Provide advice and guidance to ensure that clients obtain appropriate vocational experience placements, work based training and employment in accordance with their vocational/employment plans.
• Identify and source suitable employment, work based training and work experience opportunities, including opportunities listed on Rightjob.
• Ensure all clients’ employment, training and vocational opportunities sourced are shared with the regional Employer Relationship Manager (ERM) ensuring a joined up and integrated RFEA employer engagement approach.
• As required, provide in-work or placement support to ensure client vocational outcomes are sustainable.
• Monitor successful employment placement achievements for clients as a key component of overall outcomes, contribute to wider outcomes monitoring as required.
• Maintain accuracy and integrity in all interactions with the Data management system (ADAPT) ensuring timely accurate recording of all client and employer/organisational engagement activity.
• Co-ordinate employment and vocational aspects of the support process with other supporting charities and organisations.

To apply, please submit your CV and a personal statement.

The closing date is 10th December 2020. Interviews will take place mid-December with the successful applicant starting early in the New Year.

The successful candidate will be required to undertake Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years. An Enhanced DBS disclosure will also be required.

An exciting new role at Money A+E - Experienced Money Adviser 

Money A+E is a Money Advice & Education Social Enterprise passionate about providing simple and accessible money advice and education to people in need. We believe lives are transformed through a greater understanding of money.

If you are passionate about helping people in the community and if you are excited about working with and helping a small social enterprise grow and have a greater impact in the community, then this role is for you.

The Money Coaches service provides welfare benefits, debt advice & money guidance to people facing financial hardships across London Boroughs. We require an experienced money adviser / case worker with at least two years’ experience to provide:

• One to one specialist advice, casework, advocacy and representation (for vulnerable residents when appropriate)
• To establish relationships with outreach services and community partners

If you are successful with your application, at your interview you will be asked to send evidence of your most recent DBS document and proof that you are legally entitled to live and work in the UK in order that we do not contravene sections 15 to 25 of the Immigration, Asylum and Nationality Act 2006.You will also require proof of your identity and address.

Please note that successful applicants to this post will need to satisfy a DBS check.

About the role

Covering Thame, Chalgrove, Watlington, Wheatley and Chinnor.

Dementia Advisers (DAs) support people with a diagnosis of dementia, their carers and families.  DAs take a holistic approach to support, encouraging person-centred care and providing timely and accurate information and advice.  DAs signpost and refer to the right support at the right time across a wide range of services.  By enabling clients to access support that they and their family need, we are able to help them live as well as possible for as long as possible in their own homes and remain active in the community.

DAs are primarily home-based, taking referrals within a geographical area and from GP surgeries.  They are largely self-managing, happy to work alone and able to use their initiative.  In particular, they need to be comfortable working with clients and carers face-to-face via video conferencing, telephone and also visiting clients in their own homes.  Each DA will manage their own caseload, working within the service framework and under the guidance of a Locality Manager and the Head of Service.  DA’s will also need to support a ‘workstream’ to drive service development and we are particularly interested in someone with experience in Dementia education and awareness raising.

About you

Ideally, we are looking for someone with experience and lots of skills. However, for the right person we can offer a training and development programme, with mentoring support from an experienced DA, a structured induction, and a pathway to an NVQ level three qualification.

We need someone who is comfortable working with older people and with experience of supporting people in a caring or cared for role, preferably caring for people living with dementia. 

We are looking someone with the ability to listen and understand a client’s needs, good problem-solving skills, and a positive attitude to learning. 

You will need to be highly organised, able to communicate with a wide variety of people and able to show empathy and provide support to those facing challenging circumstances.

We reserve the right to close this vacancy earlier than the closing date advertised, if we receive sufficient applications.

Interview date:

11th December (screening interview)

17th December 2020 (final interview)

A Working for You advisors gives information, advice and guidance to adults with learning disabilities and/or high functioning autism to promote their independence and wellbeing. 

A Working for You Advisor must be committed to the safeguarding of the service users at all times and is responsible for reporting any concerns immediately to the manager.

A Working for You Advisor is responsible for maintaining good working practice within the team.

Administration

• To update and agree in writing with service users the relevant action plans and assessments
• To record and update significant and relevant information on individual clients'/service users’ records including use of our cloud based case management database
• To liaise with relevant staff regarding the completion of all necessary paperwork
• To write letters and reports as and when required
• Liaise with other agencies and organisations
• Contribute to the Performance Management reports

The main areas of responsibilities of the post are:

Advice and Information

• To provide information advice and guidance to the people using Working for You
• To plan and implement appropriate support and action plans to meet the needs of the clients
• To maintain contact with specified clients as agreed, and explain their responsibility to provide necessary information needed to provide the service
• To compile necessary reports with clients
• To keep knowledge on benefits and available services current
• To ensure that the database is kept up to date
• To attend and participate in client's meetings, keep accurate records and follow agreed action plans
• To maintain constructive working relationships with the clients to promote their welfare and development
• To maintain constructive relationships with colleagues, families, Barnet Mencap staff and other professional agencies to promote the welfare and development of the service users
• To assist clients in communication with benefit offices, job applications, social workers and others as relevant
• To work with other professional agencies, and to attend meetings at the direction of the Manager to promote the welfare and development of the clients where necessary.

Training

• To undertake training to maintain and develop an understanding of the needs of people with learning disability and/or autism and a working  knowledge  of present day legislation, approaches and interventions.
   

Additional

• To undertake any other duties that may be necessary as part of the Working for You Worker role
•  To participate in regular supervision and appraisal meetings with the Manager
• Ensure that Health and Safety policies and procedures are maintained at all times
• To be responsible for the physical care, safety and welfare of self and others in the office and clients’ houses
• To carry out Health and Safety requirements at the direction of the Management Team
•  Actively promote equal opportunities policies and anti-discriminatory practices at all times
• To be aware of the diversity of people who use our service and to be culturally sensitive

PROMOTION OF SERVICE

It is expected that the post holder will promote the service and perform the role in a way which furthers the values of the organisation with reference to Customer Care, Equal Access and Opportunity and Quality of Service provided.

The duties and responsibilities of this post may change over a period of time.  Only significant additional duties or responsibilities as required will render the grade of the post liable for re-evaluation. In order to deliver services effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to above.  Such duties, however, will fall within the scope of the post at the appropriate grade.

To apply please either fill in the attached Application Form or send us your CV with a covering letter explaining how you meet the requirements on the attached Person Specification.

37.5 hrs Full time (Part time considered)

Responsible to: Service Delivery Manager

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow.  Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.

We are seeking to appoint a Money Adviser (Debt and Welfare Benefits) to meet the ever-growing demand on our service in these challenging times to deliver debt and welfare benefits advice to our clients.

As an experienced debt caseworker, you will be able to guide and empower clients as well as negotiate with creditors on their behalf. You will evaluate the best options and strategies that apply to the client’s debt problem, looking for ways to maximise income while providing budgeting advice. Your expertise in negotiating with bailiffs, landlords and lenders, will be key in preventing possession action for rent and mortgage arrears.

For more details about the role, please download the Job Description and Person Specification.

Closing date for applications:  Monday 30 November 2020 at 10:00

Interview date: Friday 4 December 2020

We are unable to respond to applicants who have not been shortlisted. If you do not hear from us within 2 weeks from the closing date, it is likely that your application has not been successful.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Since adopting our global strategy, 100 Million Reasons, our global work to advance children’s rights and equality for girls has had unprecedented impact. We have been transforming our operations at the Global Hub to be the best possible partner for the 8,000+ staff who work in our country offices, and working to become a more agile, efficient and accountable organization.

We have improved our mechanisms for collaboration, transparency and data-gathering and disaggregation. The transformation has increased the number of decisions to be taken close to the point of impact and distributed power more widely throughout the organisation. We have made significant progress towards greater localisation and developing industry-leading equality, diversity and inclusion best practices.

To bring about lasting change, we have to live our values. We are committed not simply to telling the world we are the go to organisation on girls’ rights, but to embedding justice and equality in all that we do.

Will you join us?

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 80 years, and are now active in more than 70 countries.

The Opportunity

As the Internal Engagement Advisor, you will support the effective internal engagement and coordination for the CEO and Plan International senior leadership team across all parts of Plan International, including by supporting the oversight and delivery of key projects related to the Member account management. You will organise and coordinate CEO outreach and serve as a primary point of contact for stakeholders in their engagement with the CEO.

In this role, you will assist in preparing relevant communications content that is engaging and effective for the CEO to the wider organisation. You will support the CEO with time, priority and logistics management and you will also aid in initiating and maintaining quality-controlled systems for internal information and communication flows to and from the CEO.

The Individual

We are looking to recruit a proactive team player who has strong experience in providing support to upper-level management in an organisation similar to Plan International. You will have demonstrable experience in providing strategic and analytical support to senior management and/or governance bodies and you will also be able to build effective relationships with a wide range of stakeholders.

To be successful in this role you will have strong project management and planning skills and you will have the ability to process information quickly and to think outside the box. You will be flexible and work well both independently and collaboratively. You will also have good analytical skills and excellent written and spoken communication skills.

Location: Global Hub (Woking, UK where we are all currently working from home due to Government restrictions) or in most locations where Plan International has a legal entity and you have the pre-existing right to live and work
Type of Role: Permanent
Reports to:
Salary: We will be happy to disclose the salary and applicable benefits to applicants as part of this process, however, please kindly note that this will vary according to the location of the appointed candidate and therefore, it is not possible to include full details here. The salary for an appointed candidate based in the UK will be in the range of £40,000 - £45,000
Closing Date: Wednesday 9 December 2020

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International's Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Job title: Contact Centre Advisor
Salary: Up to £20,841.18 per annum + excellent benefits
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 01 December 2020
Interview date: 11 and 14 December 2020

We are seeking a positive individual with a commitment to customer service to join our team as Contact Centre Advisor at our National Cat Centre in Chelwood Gate, Haywards Heath.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of 520 per day.

The Contact Centre is part of the wider Cats Protection Operations team. We answer queries from members of the public through our multiple contact channels; telephone, email, website and social media. We also work with and support a number of our nationwide Branches with their call handling. On average, the Contact Centre respond to over 100,000 contacts each year, helping thousands of cats, their owners and members of the public. We aspire to provide a great customer service to all those who contact us.

The office based Contact Centre Advisors respond to all our incoming enquiries across all our communication channels. You will be the first port of call for enquiries coming into the Contact Centre from members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

Our successful candidate will have previous experience of working within a Contact Centre or customer support role. You will have strong customer service experience, excellent communication skills and be able to keep calm under pressure with great credibility.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview.

Citizens Advice Oxfordshire South and Vale operates from 4 main advice centres (Abingdon, Didcot, Henley, Thame) and 3 outreaches. We advise about 11,000 people each year.

We need an experienced, qualified Debt adviser to be part of our debt advice team which provides efficient and effective debt advice and/or casework. You will have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings and have good IT skills. You will have a commitment to the aims and principles of the Citizens Advice Service. You should have at least 1 year’s debt adviser experience within in a citizens advice setting or equivalent.

Salary: £25,512 fte pro rata.

Hours: Up to 14 hours pr week to be agreed.

Duration: initially up to 31/3/2021. (With further 1 year extension to be agreed)

Location: Home working / or office location (We are happy to support remote working)

Closing date for applications is Monday 7th December 2020

Interview dates will be either the 15th or 17th December 2020

County Advisor

Is this you?

You are sociable and friendly, outgoing and a good communicator. One of your strengths is that you are people orientated and build lasting business relationships, often tending to see the positive side of things.

They have an exciting role available in their team for a County Adviser responsible for managing the work of their organisation in Clwyd & Montgomeryshire. Their network of Group Secretaries within this area will also report to you. Local stakeholder engagement and lobbying activities will also be key responsibilities.

County Advisor Responsibilities:

Reporting to the Head of Operations, you will manage a team of Group Secretaries, who promote its services at a local level. Experience of managing a team is therefore advantageous. The ability to communicate through the medium of Welsh is desirable/advantageous.

As County Adviser you will be coordinating all activity within your area. You will work with elected office holders and the wider team and be a key local source of knowledge and able to offer advice and guidance on matters of policy and membership. You will be able to network effectively, bringing individuals together to energise lobbying campaigns and promote causes.

Most importantly, you will be able to establish a firm connection with the local membership, and ensure their views are heard. To make that member connection, you will have an in-depth knowledge of current farming issues and a real passion for agriculture, whether gained through your education, your background or your experience. Knowledge of the local area and its agricultural/land-based industry landscape would be ideal.

County Advisor Requirements:

You will be educated to degree level, have an in-depth knowledge of agricultural and rural policy issues and management experience.

With excellent communication skills to communicate at all levels and interact effectively with all stakeholders in person and through the media, you will also have budget management experience and the ability to work flexibly including evenings and weekends.

About their organisation:

Our client is the voice of British farming, and our members are at the heart of what they do. On their behalf they lobby government and other stakeholders, develop policy and provide a range of frontline services.

Location: County Based (Clwyd and Montgomeryshire)

Job type: Full Time, Permanent, 35 hours per week

Salary: Starting salary circa £38,000 per annum (Company Car included with the role)

Benefits: include 25 days annual leave (plus statutory bank holidays), National Employment Savings Trust pension scheme, a performance-related pay award scheme and a range of discounts through our NFU Benefits employee portal.

Closing date: 13 December 2020
Interview date: 17 & 18 December 2020

You may have experience of the following: Policy Advisor, Membership Association, Farming, Agriculture, Rural Affairs, Membership Advisor, Stakeholder Management, Legislation, Member Adviser, Lobbying, Farmer, Land Agency, Surveyor, Farm Trader, Grain Trader, Tractor Sales, Machinery Dealership, Environment Policy, Feed Sales, Customer Service, Customer Service Coordinator, Relationship Management, Charity, Charities, NFP, Not for Profit, Third Sector, Policy Officer, etc

Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an independent charity with 19 paid staff and 45 volunteers that provides a comprehensive advice service from its main office and outreaches.

The role

We are looking for 1 fte adviser to join the Help to Claim Team. Citizens Advice is responsible for the delivery of a service called “Help to Claim”, which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. Delivery of the service is multi-channel and includes face to face, telephone and webchat.

Presently delivery is restricted to telephone and webchat advice only due to the Covid-19 pandemic. In addition to providing practical support, we are looking for an adviser with an excellent knowledge of the welfare benefits system. You will determine eligibility for Universal Credit, carry out benefit checks, and research and explore options and implications so that clients can make informed decisions prior to claiming any new benefit.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues, whilst maintaining structure and control of meetings. You will be responsible for maintaining
detailed case records that meet quality standards and funder requirements. You will require good IT skills in order to support clients to complete new Universal Credit claims where appropriate. With a background in advice work, you will be able to assess client needs, identify related issues and offer support to access other services.

We also require that you have a commitment to the aims and principles of the Citizens Advice Service and that you ensure the work reflects and
supports the Citizens Advice service's equality and diversity strategy.

You will work from Chapeltown Citizens Advice and outreach venues, contributing to both the Help to Claim service and our wider service ambitions.

We will accept applications from people willing to work between 3 and 5 days per week.

CLOSING DATE: 4pm 4th December 2020

PLEASE NOTE: WE WILL ONLY BE IN CONTACT WITH CANDIDATES SHORTLISTED FOR INTERVIEW

Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment.

Citizens Advice Liverpool is looking for 1 x full time Help to Claim Adviser with knowledge and experience of welfare benefits to join their team.

The successful candidate will provide end to end telephone and webchat support for Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit and you will be confident in your I.T. skills to support clients in making their claim.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service.

To apply to join us, please visit our website via the Apply button.

Closing date for applications:  4.00 p.m. Thursday 10th December 2020

Shortlisting: Friday 11th December 2020

Interviews to be held:  Friday 18th December 2020

Please note that interviews will take place via Microsoft Teams.

When saving your application and diversity forms please add your name to the file name.

If there are a large number of applicants only shortlisted candidates will be contacted.

COVID-19  During the pandemic and lockdown period Citizens Advice Liverpool has successfully moved all services to working from home. Please note that recruitment, induction, and delivery will be based at home for the near future.  The successful candidate will need to have a reliable internet/broadband and place to work at home. An allowance of £26 per month (pro rata for part time staff) is payable while working from home.