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A little bit about the role 

Contract: Full-time, permanent

Location: Hybrid, 2 days a week expected in our London office.

Please note this ad will close at 9am on Monday 9 November.

The IT Infrastructure and Security Lead is responsible for ensuring Frontline’s technology infrastructure, cyber security and technology governance are secure, reliable and fit for organisational needs.

The role owns IT infrastructure, the technical side of information security, business continuity, disaster recovery and technical governance, ensuring systems and services remain resilient, compliant and capable of supporting organisational growth. The postholder will ensure technology systems, security controls and IT processes effectively support Frontline’s wider regulatory and data protection obligations.

The role also owns supplier and budget management, line manages the IT and Facilities Officer, oversees the facilities function, and provides advice on emerging technologies, including artificial intelligence, and security risks to support informed organisational decision-making. This is a hands-on role: alongside setting direction, the postholder will carry out senior technical configuration and administration directly, supported by the IT and Facilities Officer and an outsourced helpdesk.

Some key responsibilities of the role include:

• Lead and Develop the IT and Facilities function, providing management, strategic direction and budget oversight to ensure technology and facilities support organisational goals
• Own IT infrastructure, cyber security and information governance, including security strategy, risk management, compliance and core technology platforms
• Drive digital transformation and innovation, shaping the technology roadmap, leading major system projects and AI adoption
• Manages suppliers, governance and facilities operations, overseeing service performance, contracts, policies, compliance and the delivery of safe, secure and effective workplace environments

Please see the job packs for a full list of responsibilities.

A little bit about you 

We’re looking for a credible and forward-thinking IT leader who can combine technical expertise with strong stakeholder management skills. You will be confident leading infrastructure, cyber security and cloud technologies, while translating complex technical concepts into clear, practical advice for senior leaders and Trustees. With a proactive and analytical approach, you will be skilled at managing stakeholders and finding innovative ways to ensure technology remains secure, scalable and aligned to organisational priorities.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

For further information about this role, please contact James Theedom, Head of Finance and Compliance (see job pack for contact details).