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NSCMS Project Manager (Tech Specialist)

Church of England

London (Hybrid) 4.5 miles

Negotiable

Permanent

Faith-based

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Job description

The NSCMS (National Safeguarding Case Management System) Project Manager (Tech Specialist) is responsibile for managing procurement and the implementation of a new safeguarding case management system for the Church of England Central Services' National Safeguarding Team.

The NSCMS (National Safeguarding Case Management System) Project Manager (Technical Specialist) will work closely with the Deputy Director for Development to lead the procurement and implementation of a replacement safeguarding case management system. The role will involve engaging with a wide range of internal and external stakeholders to identify operational and safeguarding requirements, translate these into a comprehensive service specification, and manage the procurement process to secure a solution that is secure, user-friendly, and fit for purpose.

The postholder will be responsible for leading the project through its full lifecycle, from requirements gathering and business case development through to procurement, implementation planning, and transition into business as usual. This includes overseeing governance and reporting arrangements, financial and budget management, stakeholder engagement, supplier management, risk and issue management, and ensuring the new system meets the operational, safeguarding, and user needs of dioceses, cathedrals, and the National Church Institutions. The role will ensure the successful delivery of a modern, effective, and sustainable safeguarding case management solution.

This is a fixed-term contract until 31 December 2027

Work with NST, dioceses and cathedral safeguarding teams to identify, validate and prioritise user requirements, ensuring these are reflected within procurement documentation and future system design.
Drive business case development and solution definition, organise impact assessments, draft and submit budget proposals and recommend subsequent budget changes where necessary
Set up the project organisation, assign governance responsibilities and identify and assign project team roles and responsibilities and Project Boards to control project direction
Prepare and define the project scope, financial profile, goals, objectives and key risks and deliverables that support business goals in collaboration with senior management and stakeholders and compliance with the change operating model
Create and manage full-scale project and resource plans, associated communications plans and documents and a project budget broken down into the level of detail required to be managed
Acquire resources, manage resource allocation and co-ordinate the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.
Establish and maintain close-working relationship with IT colleagues, project stakeholders, technical developers and 3rd party suppliers
Engage business areas on all aspects of process development and execution and help with use cases, test plans, user acceptance scripts, data cleansing and migrating data from multiple data sources to new destinations
Liaise with internal and external parties responsible for resolving faults and manage fault logs
Oversee quality control and risk assessment and management throughout the project life cycle
Write, refine and update project benefits profiles and undertake regular reviews with managers to assess the benefits and disadvantages arising in the course of projects
Provide a focus on IT security to ensure new systems comply with data handling, data protection and user acceptable use policies
Work with departments to ensure project change is understood, that users are trained to use the new systems and that business processes and working practices are adjusted accordingly to take on systems that will drive tangible business benefits
Ensure business and system readiness activities are planned and lead the transition of the project deliverables to business as usual, ensuring there is sufficient helpdesk handover and competent IT support available for new systems to operate in 'business as usual' state

Circumstances

The role is Hybrid, with attendance as necessary in Church House in Westminster, and occasional visits to other sites across England.

Essential

Education

PRINCE2, ITIL, PMBOK or related project management certification

Skills/Aptitudes

Ability to effectively problem-solve in a logical and structured manner
Project Management skills, including risk assessment and management
Ability to manage stakeholders at all levels, internally and externally
MS Office (Visio / MS Project), TFS
Strong in project management governance and risk management
Strong report writing skills
Good written and verbal communication skills
Ability to work on own initiative, under pressure and to deadlines
Ability to explain technical issues clearly and simply to a non-technical audience

Knowledge/Experience

Experience of using a wide range of IT systems and of providing consultancy and support
Project Manager experience in a similar role and a track record of managing and delivering successful technical IT and Business Change projects
Applying programme and project management standards and processes, and encouraging their use across the business
Experience working with IT infrastructure teams
Experience in managing and supervising project management contractors
Experience of 3rd party supplier management
Experience in managing full project budgets
Experienced in establishing and allocating project resources
Producing business requirements, business cases and high-quality project documentation
Experience in using Business Process improvement techniques
Using systems research and analysis techniques
Significant experience in conducting impact assessments for project requests and making suitable recommendations
Developing test scripts and managing user acceptance tests, including fault resolutions
Experience in helping staff and departments to use IT solutions

Personal Attributes

Committed to delivering a high level of customer service
Resilient
Attention to detail, including tolerance and the ability to handle detail, analyse, understand and produce detailed information accurately
A sense of urgency and commitment to completion of work, attention to detail, quality and confidentiality
Committed to continuing professional development and identifying means to update key knowledge

Desirable

Education