Administrator and communications manager jobs

Research Officer

The Research Team at Alzheimer’s Research UK (ARUK) is dedicated to funding groundbreaking research to understand, diagnose, and cure dementia diseases. ARUK funds dementia research through an extensive portfolio of grant schemes and strategic initiatives both nationally and internationally.

The Research Officer will play a significant role in supporting the Senior Research Manager and other Research Managers. They will support the creation of grant processes for the administration of smaller value grants, lead the associated grant processes and contribute to work supporting our Research Network.  This role is essential to foster ARUK's research objectives and provide continual support for our research community. This role will require close working with teams across the Research directorate, as well as the wider organisation.

Key Responsibilities:

Creation of grant processes

· Work with internal and external stakeholders to determine their needs, to support process implementation

· Collaborate on the creation of grant processes, (pre and post) associated with smaller value grants

· Contribute to the development of Flexigrant to implement changes

· Facilitate the communication of changes, related to grant processes, and training of necessary staff

Grant administration

· Lead the grant administration of smaller value grants; including pre-award and grant review processing

· Implement a feedback mechanism for continual improvement

· Provide support to external stakeholder, e.g. researchers, regarding these grants

Research Network

· Develop and maintain strong professional relationships with key external stakeholders, particularly ARUK funded researchers

· Contribute to external events as a representative of the charity including national and international conferences.

· Support the wider team to ensure smaller value grant schemes are appropriate for the dementia research community, particularly early career researchers.

Knowledge, skills and experience needed:

· Familiarity with the UK funding landscape and dementia research.

· Good eye for detail with the ability to organise large volumes of information.

· Ability to manage multiple tasks and adhere to deadlines.

· Prior experience in a team environment.

· Demonstrable commitment to inclusive working, placing value on equity and diversity.

· Good IT skills with the ability to work with grant management systems.

· Prior experience working in grant administration

· Commitment to ARUK’s vision, mission and values.

· Strong communication and stakeholder management skills.

· Excellent written and verbal communication skills with the ability to capture and summarise key information to different stakeholders.

· Organised and able to coordinate various projects concurrently.

· Self-motivated with a proactive approach to work.

· Willingness to learn new skills

· Able to work well as part of a team.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £32,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 21st June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us at via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Location: West London, hybrid (Wednesday and Thursday on site)
Contract: Temporary, 3 to 6 months
Hours: Full-time, 35 hours per week
Salary: £20 per hour (+ holiday) (circa £36,500 salaried equivalent)
Start Date: ASAP

Prospectus is proud to be partnering with our client, a trade union and membership organisation, in their search for a temporary Membership Secretary. The role will support with general membership administration, be the first point of contact for any membership queries, and manage the onboarding of new members.

Responsibilities:

• Onboard new members, ensuring accuracy and compliance with processes
• Maintain and update membership records with a high level of accuracy
• Respond to member enquiries via phone and email, delivering a professional and personalised service
• Proactively encourage members to keep their details up to date
• Support initiatives to grow membership and improve retention
• Work closely with Company Councils to share updates and coordinate engagement activity
• Contribute to membership engagement campaigns and projects

Requirements:

• Recent, relevant experience in a similar role within a comparable organisation (such as trade union, membership, not-for-profit)
• Exceptional attention to detail, with confidence managing competing priorities and meeting deadlines
• Strong written and verbal communication skills, with the ability to build strong internal and external stakeholder relationships
• A proactive, collaborative, and adaptable approach

CVs will be reviewed on a rolling basis so, if you're interested in the opportunity, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Prospectus is delighted to be supporting our client with the recruitment of a Fund Development Officer.

The organisation brings together local donors with voluntary and community organisations to enable positive, sustainable change across Surrey. Through long-term partnerships, insight-led philanthropy and community investment, the foundation helps donors achieve their charitable goals while directing funding where it can make the greatest difference.

This role is offered on a permanent basis, on a full/part time or flexible basis. The salary is £24,000–£29,000, depending on experience. The role is hybrid, with staff attending the Woking office on Mondays and working remotely on other days (with occasional evening/weekend commitments for events, with time off in lieu).

As the Fund Development Officer, you will work closely with the Fund Development Manager and wider Partnerships/Development colleagues to support a relationship-led income programme. You will help to grow and steward a portfolio of donors and fundholders, strengthening engagement across corporates, professional advisors, and Trusts & Foundations. You’ll play a key role in prospect research, meeting and event administration, and producing donor-facing communications (including newsletters, social content and impact reporting) that showcase the impact of giving across Surrey.

To be successful in this role, you will be highly organised, detail-focused and confident juggling competing priorities in a busy, professional environment. You will bring strong communication and interpersonal skills, excellent IT capability (Word, Excel, PowerPoint and databases/CRMs), and some experience in fundraising, philanthropy or the charity sector. You’ll be motivated by community impact, comfortable building rapport with a wide range of stakeholders (from grassroots groups to senior professional advisors and corporate partners), and interested in developing a long-term career in the not-for-profit sector.

To apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus.

The British Academy – the UK’s national body for the humanities and social sciences – is seeking a Venue Sales Coordinator to join our Resources team, providing key support in the delivery of venue sales and commercial event planning.

The role

The Venue Sales Coordinator will contribute to the growth of the department’s turnover by leading on enquiry response with a timely, professional and knowledgeable approach. The role will contribute to revenue growth by maximising opportunities to increase spend per head through proactive and thoughtful upselling of in-house services, including catering and AV, and trusted external suppliers.

With previous sales experience, you will be a confident, driven, and highly organised professional, as well as an excellent communicator. You will have the ability to build and nurture strong relationships, manage client expectations, meet deadlines, and negotiate effectively with both clients and suppliers. We expect from the successful candidate to effectively plan and manage a full range of corporate, private, academic, and charitable meetings and events from initial contact to post-event follow-up.

You will act as a contributing member of the vibrant Hospitality team to deliver ambitious sales and service targets, thereby fulfilling the Academy’s strategic objective to make the most of its assets and secure its future.

For more details, please see the venue’s website.

About the Academy

The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1,700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas; engages the public with fresh thinking and debates; and brings together scholars, government, business, and civil society to influence policy. The Academy currently has five directorates: Communications & Marketing; Development; Policy; Research; and Resources, plus a small Governance & Fellowship Team.

Working at the Academy

Our senior management team have worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning & development, wellbeing, and equality, diversity & inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success, as we move forward and continue to grow.

Terms and conditions

The British Academy is based at 10-11, Carlton House Terrace, London SW1, a Grade 1 listed building. We offer a competitive benefits package including a 35-hour working week, with hours and location worked flexibly under our hybrid-working policy; 34 days’ annual leave plus Bank Holidays; a subsidised canteen and an excellent occupational pension.

How to apply

We welcome applications from people of all backgrounds, in line with our commitment to create a diverse and inclusive working environment, promote equal opportunity, and address under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.

To apply, and to see the full job description and our workplace values, please follow the apply link to visit our recruitment platform. 

Closing date: Midday on 29 June 2026.

Supporter Care Coordinator
Hybrid - minimum 1 day in the office (Thursday)
£14.27 per hour + holiday pay
3 month contract

I am delighted to be working with a national disability charity to recruit a Supporter Care Coordinator.

This role sits within the Mass Fundraising and Engagement team, ensuring supporters receive an excellent experience every time they interact with the charity. The Supporter Care team acts as the first point of contact for donor and supporter enquiries, providing helpful, professional and timely support.

This is a varied and fast-paced role involving supporter communications, donation processing and fundraising administration.

Key responsibilities

• Respond to supporter enquiries via phone, email and post
• Handle inbound and outbound supporter calls
• Process telephone and postal donations
• Support donation banking, thanking and financial reconciliation
• Assist with in memory and fundraising events administration
• Manage complaints and complex queries sensitively
• Process supporter amendments or cancellations from third-party agencies
• Maintain accurate records on the CRM database

About you

• Experience in a customer service or supporter care role
• Confident handling enquiries by phone, email and written correspondence
• Experience managing complex queries or complaints
• Strong attention to detail and accurate data entry/database experience
• Ability to prioritise and multitask in a busy environment
• Excellent written and verbal communication skills

Desirable:

• Experience in a charity or fundraising environment
• Knowledge of Microsoft Dynamics (D365)
• Awareness of GDPR, Gift Aid or fundraising regulations

If you have the required experience and can start immediately, please apply without delay as applications will be reviewed on a rolling basis. 

Please note: due to the high volume of applications, we will only be able to contact candidates whose CVs have been shortlisted.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality or other protected characteristics.

At the National Garden Scheme a central office with a team of 13 is the hub for a wide range of activity involving hundreds of volunteers, thousands of garden owners and a large audience of beneficiary charities, suppliers, supporters and partners, as well as members of the public who want to visit gardens and engage with the charity.

The Head of Operations leads and manages County Support, a team of four who deliver the resources, information and support needed by our volunteer county organising teams who support the garden owners. The Head of Operations is key in ensuring that the volunteers feel valued and supported. 

The right candidate will have experience of database management, ideally Microsoft Dynamics, so that they can update, interrogate and maintain our database and online portal through which garden owners register and manage their garden data. We are currently updating our IT system and there will be a need for change management to ensure that staff and volunteers are comfortable using the new system.

The successful applicant will thrive in a busy, hands-on and varied role and the key requirements are efficiency and excellent communication skills.  This is a role for a meticulous, problem-solving people person.

The ethos of the organisation is rooted in generosity and kindness and the office is a warm and welcoming place to work.

Key responsibilities

Manage the county support team

• Lead and manage the county support team
• Manage smooth working relations between the county support team and other staff
• Lead the county support team in their day to day activities and relationships with county organising teams, garden owners, visitors and other stakeholders

To work closely with and manage liaison with county team volunteers

• To work with county organisers to maximise levels of service from head office
• To work with county organisers for smooth recruitment and succession for volunteer roles

To manage and deliver the annual data gathering and fulfilment operations

• To work with county support and county teams in annual gathering of garden data
• To ensure timely delivery of material to publisher
• To organise and deliver with county support the annual delivery of bulk orders to county teams

To manage key operational elements for the organisation

• To oversee the insurance of garden openings, including claims

To support the Chief Executive in the provision of HR to employees and volunteers

• To recruit, induct and train new members of staff as required
• To carry out performance reviews for some members of staff
• To manage welcome days at head office for new volunteers.

Other duties include:

• Attend national garden shows (e.g. Chelsea) and other events as required.
• Protect and enhance the organisation’s public reputation when speaking on its behalf.

Benefits:

• 28 days holiday (inclusive of public holidays), subsequent increases up to 33 days.
• Permanent, full time role, 35 hours a week – 9am to 5pm with one hour lunch break.

Person Specification

Skills

Essential/Desirable

Confident knowledge of Microsoft Office suite

E

Knowledge and experience of databases, preferably Microsoft Dynamics

D

Experience as an office administrator

D

Personal Skills

Efficiency and reliability

E

Excellent interpersonal skills

E

Excellent oral communication skills

E

Accuracy and attention to detail

E

Ability to prioritise and work to strict deadlines

E

Car owner and driver

E

St Michael’s Hospice is seeking a proactive, tactful and empathetic individual to join our Fundraising Team and help grow our legacy and in memory giving programmes.

Legacies and in memory donations are a vital and growing part of the charity’s fundraising income. As the first point of contact within the charity for legacy and in memory fundraising, this role is central to generating new partnerships, nurturing existing supporter relationships, converting pledges into gifts, and ensuring an excellent supporter experience throughout.

As a visible and proactive ambassador, you will be excited about finding new ways to promote legacy and in memory giving to our staff, volunteers and supporters. You will feel comfortable talking about gifts in wills, operating collaboratively with internal and external stakeholders.

Working with our external partners, such as Muchloved, Crematoriums and funeral directors, you will bring your creativity and communication skills to develop engaging new opportunities for our donors and grow income across legacy and in memory giving.

This role works within the Fundraising Team at St Michael’s, an innovate, collaborative and energetic group that work hard and inspire each other to achieve. Join our team to help inspire supporters to leave a lasting impact, build meaningful relationships with donors and partners, and contribute to projects that make a real difference to patients and families in Herefordshire.

This is an exciting opportunity to work at the heart of one of the largest Church of England dioceses, working closely with an experienced and committed Diocesan Secretary as a trusted advisor to a small senior team.   This is a varied, high‑impact role with significant scope for professional growth.

 The role blends strategy, operations and governance and is ideal for someone who thrives on complexity and likes getting things done. You will be a trusted adviser and sounding board, offering challenge, perspective, and solutions. You will be expert at developing and maintaining excellent relationships with a wide range of people including trustees, staff and senior clergy.

 The Diocese of Southwark is committed to becoming a truly anti-racist organisation and to increasing our diversity at all levels. We especially welcome applications from those with Global Majority Heritage,  those with disabilities and other protected characteristics. 

Job Purpose

To ensure the smooth functioning of the central diocesan office in particular by leading on governance in the Diocesan Board of Finance, co-ordinating activities and managing the day-to-day responsibilities of the Diocesan Secretary’s role as Company Secretary. 

 This will involve a range of responsibilities including:

•  Leading on all elements of governance and charity law compliance 
•  Leading the Health and Safety and facilities management in the Diocesan Offices, including the line management of staff.
•  Co-ordinating, preparing planning and follow up for a range of meetings associated with the governance of the diocese. This includes drafting agendas, preparing papers, taking minutes of meetings and following up the actions
•  Supporting the Diocesan Secretary in   all other aspects of  synodical and committee management, including overseeing elections and the electoral process for Diocesan Synod and Deanery Synods
• Acting as a point of contact and expertise for Parishes, Deanery Secretaries and  Deanery Lay Chairs including:

The Person

You should have significant experience in a governance or secretariat role, preferably in a charity and ideally in the Church of England.  Proven ability to work closely with senior leaders, ideally at CEO or Board level is essential, as is the experience of leading a small team to deliver well under pressure.  You should have a strong understanding of the charity sector and ideally of Church of England governance

As a key contact for people in the Diocese, you should have outstanding communication skills: written, verbal, and interpersonal, combined with strong organisational and project management skills.  You will need to be comfortable switching between high level strategy and hands on delivery, with the ability to influence without authority and navigate sensitive issues with discretion. The role is challenging and involves some evening and weekend working for which time off in lieu is given.

Your role

You will provide an advice, information and support services to families using hospital services at the Great Northern Children’s Hospital.

What we’re looking for

• Experience of working with and supporting families who have disabled children.
• Good organisational and administrative skills.
• Knowledge and experience of the issues and concerns that affect families who have disabled children e.g. benefits, social care, and education.
• Knowledge and experience of welfare benefits, especially DLA/PIP and other benefits targeted at families with disabled children.
• Good communication, listening skills, time management and networking skills.

We’re looking for an Alumni & Professional Engagement Coordinator to strengthen relationships across our alumni and professional community. This role focuses on retention, engagement, and lifecycle support, ensuring graduates remain connected, supported, and actively involved in Metanoia’s work.

• Deliver alumni engagement activities (events, communications, mentoring)
• Coordinate alumni involvement in CPD, knowledge exchange, and outreach
• Manage membership processes, professional registrations, and enquiries
• Maintain accurate CRM/database records and produce engagement reports
• Support alumni as ambassadors and contributors to Metanoia activity
• Assist with CPD and professional events (online and in-person)

Salary: £35,553–£39,481 pro rata
Location: Home-based (with occasional meetings in Coventry)
Contract: 12-month fixed term, part-time 20-40% FTE (1–2 days per week equivalent)

About Cord

Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities. 

We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.

Cord operates in eight countries and implements programmes in the following areas:

• Empowering Women & Girls
• Accessing Fundamental Freedoms
• Climate & the Environment
• Economic Empowerment
• Supporting Stronger Societies

We are a small, committed team who love working together to make a huge impact. A 2026 global staff survey returned very positive feedback about Cord as a place to work with strong expressions of belonging, purpose and value, and with 97% of staff saying that would recommend Cord as a great place to work. We are looking for a great candidate to join this fantastic organisation and contribute to our work to Build Peace. If you like the sound of us, then take a look at the recruitment pack and come and join our team!

The Role

We are looking for an experienced and proactive Trusts and Foundations Fundraiser to grow this vital area of income. This is an exciting opportunity to shape and deliver our trusts and foundations strategy at a key point in our organisational development, helping to diversify income and support innovative, impactful programmes.

You will lead on identifying and securing new funding opportunities, building strong donor relationships, and writing compelling proposals and reports. You’ll also represent Cord externally and work collaboratively across teams to develop strong cases for support.

About You

We are looking for someone with a proven track record of securing funding from trusts, foundations, or philanthropic donors, alongside excellent writing and communication skills. You will be confident building relationships and proactively developing opportunities, with a strong understanding of the philanthropic landscape.

You’ll be an excellent communicator and able to translate complex programmes into persuasive funding cases, and comfortable building relationships through networking and outreach.

If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.

To apply please send us your CV and a Cover Letter detailing your interest in the role and how you fulfil the requirements outlined in the job description.

This is a home-based role, with some occasional travel to Coventry required for meetings. Applicants must have the right to work in the UK.

TPP Recruitment is supporting a respected professional body to recruit a Governance Officer.
 
This is a fantastic opportunity to join a collaborative Corporate Services team, where you will play a central role in supporting governance activity, organisational projects, and key stakeholder engagement. The Governance Officer role offers the chance to take ownership of varied and meaningful work that contributes to high standards of governance and organisational effectiveness.
 
 
Details
 

• Salary: £34,000-36,000 per annum, depending on experience
• Location: Central London
• Working Pattern: Full time, 35 hours per week
• Working arrangements: Hybrid
• Contract: Permanent
• Start date: From 13th July 2026 (or shortly thereafter – shorter notice periods are strongly preferred).

 
 
About the Organisation

This professional membership body operates as a registered charity with a clear mission to improve standards and outcomes across its sector for the benefit of society.
 
The organisation is values-driven, with a strong focus on inclusion, collaboration and continuous improvement. Employees are supported to thrive in a positive and respectful environment, where diversity is embraced and personal wellbeing is prioritised.
 
 
About the Role

As Governance Officer, you will support a wide range of governance activities, working closely with senior stakeholders including trustees, committees, and internal teams.
 
You will contribute to the smooth running of key governance processes, while also playing an active role in supporting strategic projects and organisational initiatives.
 
This role is ideal if you enjoy variety, responsibility, and working in a collaborative environment where your organisational skills and attention to detail will be highly valued.
 
 
Key Responsibilities

• Coordinate governance meetings, including preparing papers, managing invitations, and taking accurate minutes
• Support major governance activities such as board meetings, elections, annual general meetings, and trustee recruitment
• Maintain governance records, track attendance and oversee administrative processes
• Support governance-focused projects and internal audits
• Manage administration of the organisational project portfolio, including reporting and progress tracking
• Provide wider support to the Corporate Services team, including event coordination

 
 
Skills / Experience Required

• Experience of providing Governance administration support
• Background providing governance secretarial support for Boards and Trustees
• Familiar with elections process in a membership body
• Experience of minute taking and coordinating meetings
• Confident communication skills, with the ability to engage stakeholders at all levels
• High attention to detail and ability to handle confidential information
• Proactive and solutions-focused approach
• Strong IT skills, including Microsoft Office
• Strong IT skills, including Microsoft Office

 
 
To Apply

• To apply for this Governance Officer role, please submit your CV along with a short covering statement demonstrating:
  • Your experience of governance administration
  • Your ability to multitask and manage stakeholder expectations

 
 
Interview Process

• First stage: Thursday 18 June (via Teams)
• Second stage: Tuesday 23 June (in person, London)

 
 
Deadline for Applications

• 9am, Thursday 11th June 2026
  • Applications will be reviewed as they are received, so early application is encouraged.

 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About the role:

Housing can be the thing that helps a young person breathe again — but only when it feels safe, understood and possible to manage. At Camden Young Person’s High Support Accommodation, this role will help turn the practical side of housing into something young people can learn from, build confidence in and use as a stepping stone towards independence.

As Young Person’s Worker — Housing Focus, you’ll support the smooth running of the accommodation while working directly with young people around the housing responsibilities linked to their stay. This will include move-ins, licence agreements, rent and service charge prompts, repairs, voids, occupancy records, building standards and housing-related actions. You’ll work closely with the Service Manager, colleagues, landlords, contractors and internal teams to help keep the service safe, organised and responsive.

This is still a relationship-based role at its heart. You’ll use trauma informed, psychologically informed and strengths-based approaches to help young people understand expectations, build routines, solve problems and prepare for move-on. At Single Homeless Project (SHP), you’ll also be part of a learning culture that values training, development and career growth — with opportunities to build your housing knowledge, deepen your practice and grow your confidence in young people’s services.

About you:

• You understand that housing work is people work — and can help young people build confidence with rent, repairs, licence agreements, routines and shared living expectations.
• You are organised, proactive and good at keeping practical tasks moving, from records and voids to repairs, building checks and follow-up actions.
• You can build warm, boundaried relationships with young people, using patience, consistency and clear communication.
• You are confident working with colleagues, contractors, landlords and partners to solve problems and keep accommodation safe and well managed.
• You can stay calm in a busy service, use IT systems accurately and spot when something needs to be recorded, followed up or escalated.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 21st June at midnight

Interview date: Monday 30th June in person at a Young Person's Service

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

The Training Trainer supports the Training Manager in the design and delivery of specialist, evidence-informed trainings programmes for professionals supporting bereaved children, young people and parents across health, social care, community, voluntary and private sectors.

Using trauma-informed, evidence-based content delivered through both digital platforms and in-person, the role ensures professionals have practical tools to identify, respond to, support and/or refer bereaved children, young people and parents.

Main Responsibilities

• Working collaboratively with the Training Manager, external facilitators and the team’s administrator to co-ordinate training requests responses.
• Working with the Training Manager and colleagues, support the design of training programmes tailored to the needs of the training delegates.
• Deliver the organisation’s professional training packages online and/or face-to-face as required.
• Work with the team to ensure efficient flow of processes and procedures.
• Research key areas in need of bereavement training packages.
• Be an ambassador for the need for bereavement continued professional development and training across all health, social care, community, voluntary and private sector professions.
• To form key relationships with individuals and organisations to promote off-the-shelf training as well as bespoke trainings.
• To work with the team to develop new training programmes and content.
• Work with the Marketing and Communications Team to promote training programmes.
• Collaborate with the team to develop and review feedback framework to evaluate the training.
• Use feedback to improve the current training offer and identify gaps.

 Communication and Relationships

• Build and maintain effective relationships with health, social care, community, voluntary and private sector professionals across the UK.
• Act as an ambassador for key training programmes, promoting values of empathy, inclusion and best practice in bereavement support.
• Collaborate closely with the Training Manager, colleagues and the Training Administrator to co-ordinate training requests and ensure a seamless client experience.
• Engage with internal teams, including Marketing and Communications, to publicise training offers and strengthen audience reach.
• Work proactively to establish and nurture key relationships with external networks, commissioners, and organisations to increase awareness and uptake of training programmes.
• Communicate sensitively and confidently when delivery content that may evoke emotional responses, ensuring a safe and supportive training environment.
• Demonstrate and promote the organisation’s values and culture through all forms of communication, behaviours and professional relationships.

Knowledge, Training and Experience

• Strong presentation, facilitation and communication skills, adaptable to a variety of audiences.
• Contribute to the creation of bespoke training programmes or training sessions as well as to the development of new training packages.
• Develop and adapt training content for both in-person and digital delivery using a variety of digital platforms.
• Demonstrate a robust understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, and adults, including families.
• Demonstrate a high level of understanding of the organisation’s evidence-based tiered service model.
• Participate, and where appropriate, lead on training consultations to formulate an assessment of training needs.
• Use outcome measures and/or feedback tools to monitor progress, evaluate the impact of delivery, and reflect on own practice.
• Adhere to legislation and statutory guidance related to Safeguarding Children and Young People and Safeguarding Adults at all times.
• Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective delivery.
• Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities.

Analytical and Judgement Skills

• Assess training needs through consultation, feedback and sector research to inform targeted content development with the support of the Training Manager.
• Evaluate participants’ feedback systematically to review the quality, relevance and impact of training’ identify areas for improvement and gaps in provision.
• Exercise sound judgement when responding to sensitive disclosures or emotionally charged discussions during training, ensuring appropriate support and signposting.
• Apply analytical thinking to review emerging issues in bereavement, end of life, palliative care, mental health and wellbeing, to guide future training design.
• Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support.
• Apply a trauma-informed and developmentally appropriate lens to training development and delivery, ensuring sensitivity to cultural, social, and contextual factors influencing grief.
• Ensure accurate, timely, and meaningful data recording and reporting to inform service evaluation, and organisational performance monitoring.

Planning and organisational skills

• Prepare thoroughly for assigned training sessions, ensuring all materials, technology and resources are ready in advance.
• Deliver training sessions to time and quality standards, managing transitions between content, activities and Q&A smoothly.
• Deliver a suite of training packages online and/or face-to-face as required, adapting content to meet specific delegate needs as needed.
• Contribute to the design and maintenance of robust systems and workflows that support the smooth flow of processes from enquiry to evaluation.
• Research new areas of bereavement training need and contribute ideas for the development of new programmes and resources.
• Collaborate with colleagues to maintain and refine the evaluation and feedback framework, drawing on insights to drive continuous improvement and suggesting improvements to the training offer.
• Manage time effectively across multiple projects and priorities, working flexibly to delivery high quality outcomes within deadlines.
• Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements.
• Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness.
• Provide cover and support for team members when needed.

Qualifications & Training

Essential

· Relevant professional qualification in working in education, training or learning

· Evidence of ongoing professional development and commitment to continuous learning

· Training in bereavement, grief and trauma informed practice

Experience

Essential

· At least three years’ recent experience (in the past six years) of delivering training to professionals

· Experience of facilitating group work

· Experience of planning and designing training programmes

· Experience of liaising with and working alongside organisations that support children, young people and/or adults

· Experience of working with vulnerable communities

· Experience of delivering training using a digital platform

· Demonstrable experience of safeguarding children, young people and vulnerable adults and an ability to practise in a way that promotes this

· Experience of working collaboratively with multi-agency professionals

Desirable

· Experience of working within a bereavement, palliative care of mental health setting

· Experienced in using outcome measures to evaluate practice

Person Specification

Skills & Knowledge

Essential

• Demonstrate a strong understanding of bereavement, grief, loss, trauma, and their psychological and developmental impact on children, young people, parents and families
• Knowledge of current research, theories, national frameworks, and NICE guidance related to bereavement and children’s mental health
• Empathetic, compassionate approach
• Proven ability to design, deliver and adapt bereavement training effectively through digital platforms, maintaining engagement, safety and impact
• Excellent communication and interpersonal skills, with the ability to engage sensitively with stakeholders while maintaining professional boundaries at all times
• Consulting mindset with the ability to quickly assimilate information and to translate this into potential solutions and ways of working
• Awareness of safeguarding legislation, policies, and procedures
• Understanding of information governance, confidentiality, and data protection requirements
• Understanding of equality, diversity, and inclusion within practice
• Emotional maturity, stability and resilience with a strong commitment to self-care and the ability to seek support and guidance when difficulties arise in the course of work

Benefits

• 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
• TOIL for our hours work.
• Contributory pension scheme.
• Company sick pay.
• Employee Assistance Programme.
• Life assurance.
• Training loans.
• Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 16th June 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

For further details on the interview process, please refer to our recruitment pack.