Customer service jobs

Join Swindon and Gloucestershire Mind and play a vital role in growing the support that makes life-changing mental health services possible. This is a unique opportunity to use your fundraising skills to make a genuine difference in local communities.

We are looking for a motivated and relationship-focused Fundraising Officer to join our team on a 12-month maternity cover contract. In this role, you will help generate sustainable income to support our mission of ensuring that nobody has to face a mental health problem alone. You will work closely with supporters, partners, and the wider community to develop and deliver engaging fundraising activities that inspire long-term support.

This is an ideal opportunity for someone who enjoys building meaningful relationships, delivering creative campaigns, and seeing the tangible impact of their work.

What you will be doing:
You will plan and deliver a range of fundraising activities, including community fundraising, corporate partnerships, and trust and foundation applications. You will help develop campaigns, support fundraising events, and identify new income opportunities to help us grow and diversify our funding.

You will build strong relationships with donors, volunteers, and partners, ensuring they feel valued, informed, and inspired to continue supporting our work. You will also support fundraising events, maintain accurate records on our CRM system, and help track and report on fundraising performance.

Why join Swindon and Gloucestershire Mind?
You will be part of a supportive, values-driven organisation making a real difference to people experiencing mental health challenges. Your work will directly contribute to sustaining and expanding services that empower individuals and strengthen communities.

We offer a flexible, part-time role with the opportunity to shape fundraising activity, develop your skills, and work alongside a passionate and collaborative team.

Who we are looking for:
We are seeking someone who is proactive, organised, and confident in building relationships. You will have experience in fundraising or income generation and a genuine passion for supporting mental health and community wellbeing.

You will be a strong communicator, able to engage supporters and partners effectively, and motivated by the opportunity to contribute to meaningful, lasting impact.

This is an exciting opportunity to be involved in an early years home learning programme in Westminster/Kensington & Chelsea. ParentChild+ has been delivered in America for over 50 years, working one-to-one with families who face significant life challenges. The model is based on one home visit and one group session each week, for at least 37 weeks, by home visitors.It addresses a range of outcomes for parents whose children are at risk of starting school below the expected level, by offering free books, toys and homemade resources and modelling how to create a rich home learning environment.​

The Early Years Team Leader will manage ParentChild+ to support 100 families over 2 years. The role will work with the Regional Manager to train, supervise and manage a team of Home Visitors and volunteers to deliver the early years home learning programme in each area.​

You must have experience of managing a project, meeting targets and deadlines as well as experience of supporting families and managing staff. You will also need to have experience of safeguarding and a degree in Early Years Education or a Level 3 Early Years qualification. A commitment to ensuring equal opportunities and diversity is also essential.​

About Us

Family Lives is a national charity with over four decades of experience in helping parents deal with the changes that are a constant part of family life. We provide targeted early intervention and crisis support to families online, via our national services or in the community.

Please visit our website to obtain the job description, full person specification, and the link to apply using our online system.

Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.

Closing date: Sunday 8th March 2026.

Are you passionate about making a real impact through safer, high‑quality environments? Do you want to use your estates, health & safety and compliance expertise to help drive meaningful change across a national charity? If so, Life Charity would love to hear from you.

We are looking for an experienced, proactive, and values‑driven Estates Manager to lead our Estates function and ensure our services, properties, and environments consistently meet the highest standards.

The Role:

As Estates Manager, you will be the driving force behind the quality, compliance and safety of Life’s estate. This role combines strategic oversight with hands‑on management of our property portfolio, ensuring all sites are safe, secure and operating to required standards.

You will:

• Lead Health & Safety and Premises/Facilities Management across the charity
• Ensure compliance with relevant legislation, regulatory requirements and internal standards
• Oversee risk management, audits, inspections and safety monitoring
• Manage the Estates Coordinator and foster a culture of continuous improvement
• Work with external partners to ensure checks are carried out (Gas, Fire Safety, Legionella, Asbestos, etc.)
• Manage property acquisition, disposal, leases, maintenance and contracts
• Develop and maintain estates policies and reporting systems
• Drive a positive, proactive health & safety culture across Life

This is a fantastic opportunity for someone wanting to lead meaningful change within an organisation that truly makes a difference.

What You’ll Bring:

We’re looking for someone who is:

• Highly organised, proactive, and able to take initiative
• A strong communicator with excellent written and verbal skills
• Confident managing estates compliance, risk, safety and property-related functions
• Experienced in managing a portfolio of properties (minimum 3 years)
• Able to lead others and support their development
• Skilled in identifying improvements and driving change

Qualifications/Experience:
✔ NEBOSH (or equivalent) in Occupational Health & Safety
✔ Evidence of continuous professional development
✔ Experience in data analysis or financial management (desirable)
✔ HND or equivalent in business/charity administration (desirable)

Information about the role: 

For further information, please see the attached job description. 

Please note, there is a requirement to drive for this role.

Salary: £38,000 per annum

Hours: 35 hours per week

Location: Home Based with travel to Leamington Spa and sites around the UK

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Join us and help transform lives.

We are looking to recruit a talented fundraising administrator who wants their work to make a real difference. In this pivotal role, you’ll be the backbone of our fundraising team, helping us secure the resources that change lives.  This is an exciting role that will work alongside our Fundraising and Legacy Administrator, and you’ll ensure that all our supporters, whether individuals or organisations, feel valued and appreciated, receiving superb customer care.  

As first point of contact for enquiries, you’ll take pride in ensuring that every donation is accurately logged and processed flawlessly and that all enquiries are managed with care.  A team-player, you’ll thrive in supporting your line management and recognise the opportunity to be part of something meaningful.

Please refer to the job description for further information.

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in our work and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and to undertake a basic DBS check for this role.

Applicants must have the right to work in the UK. We are unable to sponsor visas.

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts

First interviews: 26 March and 30 March 2026

Salary: Starting at £35,000
Contract: Permanent, Full Time (35 hours per week)
Location: Central London

We’re excited to be partnering with an international higher‑education institution to recruit a Student Support Coordinator, a pivotal role supporting the wellbeing, conduct processes, and community standards for a diverse student body studying in London.

Working as part of a dynamic Student Life team, this role would suit someone who thrives in a student‑centred environment, is confident managing sensitive situations, and enjoys contributing to a supportive and inclusive campus culture

Key Responsibilities

• Provide case management support for Students of Concern, including outreach, assessment, documentation, and follow‑up.
• Support student conduct processes, including intake, preliminary reviews, restorative pathways, and outcome tracking.
• Deliver and develop emergency‑response training and contribute to departmental preparedness.
• Implement proactive and preventive support initiatives linked to wellbeing, transition challenges, and student trends.
• Use systems and data to track patterns, improve processes, and strengthen cross‑departmental coordination.

About You

• Experience working in student support, higher education, student affairs, or a similar student‑facing environment.
• Strong judgement and confidence handling sensitive or urgent student situations, including triage and escalation.
• Excellent communication and documentation skills, with the ability to maintain clarity, accuracy, and confidentiality.
• Skilled in conflict resolution, problem‑solving, and supporting students through challenging situations.
• Flexible, student‑centred approach with the ability to participate in an on‑call rota and occasional out‑of‑hours work.

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Job Title: Supporter Relations Executive

Contract: Permanent

Hours: 35 hours per week with occasional evenings and weekends

Salary: £28,000 - £30,000 FTE per annum depending on experience (includes London weighting)

Location: Coram Campus, Bloomsbury, London, hybrid working

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About the role

Coram has been growing its investment in Individual Giving (IG) for several years, has a loyal and very generous supporter base and an ambition to see this grow and develop further by embracing new ideas.

We are now seeking a highly motivated individual to join the team to support the day-to-day operations managed by the Supporter Relations Manager to support them in engaging and inspiring existing supporters and recruiting new supporters to grow income - specifically in the areas of mid-value and legacies. At the same time, we are developing a major donor programme to engage those generous individuals capable of giving at higher levels, and the Supporter Relations executive’s role will also provide support both these elements of our fundraising.

This role would be an ideal opportunity for someone to develop their fundraising skills in high value individual giving and effective stewardship of donors. Areas of work will include supporting on appeals, bespoke proposals, e-newsletters, events and ensuring accurate records on supporters (using Raiser’s Edge database).

This is a hybrid working role with three days a week office based.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Time: 3rd March 2026

Interview Date: 9th/10th March 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Respond is seeking an experienced and values-driven Psychotherapy Service Manager to lead our specialist psychotherapy service for autistic people, people with learning disabilities, and their families. 

This is a senior clinical leadership role for an experienced psychotherapist with strong service management skills and a commitment to psychodynamic, systemic and trauma-informed practice. 

About the Role 

You will: 

• Provide clinical leadership and day-to-day management of Respond’s psychotherapy service 

• Ensure high-quality, safe and effective therapeutic provision across London, schools and online 

• Lead on clinical governance, safeguarding, supervision and reflective practice 

• Support and develop the therapy team through coaching and compassionate leadership 

• Contribute to organisational strategy, service planning and partnership development 

You will hold a small caseload alongside management responsibilities and work closely with the Senior Leadership Team. 

About You 

You will be: 

• A qualified psychotherapist, counsellor or arts therapist with postgraduate training 

• Registered with a relevant professional body (e.g. HCPC, BACP, BPS, UKCP) 

• Experienced in psychodynamic and/or systemic practice 

• Experienced in working with autistic people and/or people with learning disabilities 

• Confident in leading teams and managing services 

• Knowledgeable about trauma, abuse and safeguarding 

Experience of clinical supervision, reflective practice or organisational safeguarding leadership is desirable. 

Why Join Respond? 

• A respected specialist organisation with a strong trauma-informed ethos 

• A collaborative, reflective and supportive working culture 

• Opportunities to shape and develop a growing service 

• Flexible working arrangements and ongoing CPD 

If you’d like to find out more about this role, please read through the job description and person specification.

When you apply, please send a CV and Supporting statement of no more than 2 sides of A4. In your supporting statement ensure that you address the key competencies in the person specification.  

In order to make the most of the opportunity our redeveloped hall and rooms provide we are seeking to appoint a Venue Manager. We are looking for a personable and energetic individual, with experience in marketing and business development, to help us realise our vision, which puts All Saints Hall back at the heart of community life, both in all that we seek to do in service of the community – especially young people, children, families and those who are marginalised – and as a flexible and attractive space to hire for conferences and classes, parties, weddings and more. 

Whilst the Venue Manager’s focus will, primarily, be on the Hall and its site, it is important that the individual integrates well into the wider staff team. It is also important that our new facilities are seen as one (albeit important) part of the greater whole. The Venue Manager will work closely with the Parish Manager and also our Property Manager, who will be a great resource for the successful candidate, knowing the building inside out.

It will be key for the person who is appointed to this role to understand the importance of mixed usage, for church and community, for outreach and for hires, and the successful candidate will be someone who sees this crucial mix as an opportunity and not a burden. Those already exploring using the Hall, for a range of different activities, are telling us that this is a great selling point, to have beautiful contemporary space, which has been invested in both for hire and for community work.

We very much hope that All Saints’ Hall becomes a busy hub, and it is envisaged that the Venue Manager will build relationships with suppliers, cleaning and security contractors and other assistance (including opening and closing) for times and events where that is appropriate.

Recognising that the role requires flexibility and a range of skills, we would be prepared to explore the possibility of a job share for the right candidates.

Main Responsibilities

Marketing

• Developing and successfully executing a marketing strategy for the venue, building relationships with potential hirers and community groups.
• Managing the All Saints’ Hall website and developing a social media presence.
• Managing the launch of the redeveloped hall for maximum impact.
• Growing the reputation of the venue for high quality hire locally and more widely.

Business Development

• Growing and developing relationships with both event and longer-term hirers.
• Networking in the local community to raise the profile of the venue.
• Building relationships with approved caterers and other event conduits.
• Working with other staff to build meaningful community partnerships relating to venue usage and hire, to further All Saints Church’s mission and ministry.
• Communicate and liaise with the Hall Marketing and Operations Committee, making best use of members’ experience and expertise.

Venue Hire

• Managing the tensions of seeking to ensure the venue is used for social action and outreach, community use and event hires.
• Increasing income for usage and hire wherever possible.
• Maximising usage of the whole building (main hall, meeting rooms and gallery).
• Being creative in attracting long-term hirers.
• Being entrepreneurial in working with those planning events to facilitate a good quality experience.
• Managing invoicing.

 Building Management

• Ensuring that the venue complies with all health and safety regulations, policies and procedures.
• Being responsible for risk assessments for use of the venue and for events taking place.
• Managing the cleaning of the venue and turnaround after different hires/events.
• Managing service contracts.
• Working closely with the property manager to manage maintenance requirements and building works.

 General

• Financial budget management.
• Participation in staff meetings, regular supervision meetings with line manager and All Saints’ performance and development process.
• Demonstrate a commitment to the ethos and values of All Saints, and the principles of equal opportunities, both in relation to employment issues and service delivery, and adhere to the policies of the Parochial Church Council.

Person Specification

Essential:

• A people person who is able to work flexibly across a diverse organisation
• A collaborative individual who works well in a team but who is also self-motivated and diligent when working alone
• A capacity to build relationships, with experience in networking
• A problem solver, who possesses both resilience and creativity
• Proven experience in marketing
• Proven experience of business development
• Experience of venue or events management
• Experience of managing budgets
• Experience of managing a varying workload, with effective time management skills
• A good communicator, both verbally and in writing
• IT literacy, with a good working knowledge of MS Applications
• Enthusiasm for the inclusive vision, values and ethos of All Saints’ church 

Desirable:

• Experience of venue and events management
• Experience of managing staff
• Experience of working with volunteers
• Understanding of the nature and work of a parish church

Title: Fundraising Manager

Responsible to: Director/Head of Operations

Hours: 14 hours per week  

Salary: £14,000-£16,000 (pro rata based on £35,000-40,000 FTE) (depending on experience and qualifications)

Based: Willesden, NW10 2JR + other locations if required (hybrid; 1 day per week remote working)

Contract: Permanent (subject to continuation of funding) 

Please note: DBS check will be required 

BIAS is a leading local Irish charity which has supported England’s largest community in Brent for over 45 years. We deliver our support across London through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. This is an exciting new role in which you will proactively generate and grow fundraising income across all fundraising streams to enable us to continue supporting the most vulnerable members of the Irish community. You will support our fundraising strategy by contributing to digital communications and creative content across all channels, in cooperation with project delivery teams. The role will play a central part in raising awareness and growing supporter engagement through digital  campaigns, donor events, individual giving initiatives and the development of relationships with local businesses.

Key responsibilities

• Develop and deliver BIAS’s community fundraising strategy.
• Develop and implement a varied portfolio of events, community fundraising activities and campaigns, all of which reflect the spirit of BIAS.
• Explore marketing opportunities to raise the profile of the charity.
• Ensure relevant processes are in place to deliver successful, profitable community fundraising activities.
• Oversee the management of fundraising systems and platforms in order to create the best possible experience for donors and participants.
• Develop a robust supporter journey for community fundraisers which leaves them with an excellent experience and generates a long-term relationship with BIAS.

To achieve these objectives, the post holder will be expected to:

• Plan, budget, coordinate and attend an annual community fundraising and events calendar with set objectives, budgets and KPIs for each activity.
• Regularly review the performance of fundraising activities/events, making  recommendations for improvement.
• Build and maintain a variety of community relationships across varying stakeholders.
• Explore and coordinate fundraising opportunities such as online donation platforms, auction platforms and text-to- donate services.
• Work with colleagues to ensure that all events are adequately supported with staff, volunteers and post-event debriefs.
• Ensure that all events and activities are compliant with the Code of Fundraising Practice, GDPR and internal policies.

This job description reflects the basic duties required of the Fundraising Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

What we’re looking for…

• Experience of designing and delivering successful community fundraising events, campaigns and activities, preferably with a track record of at least two years.
• Excellent organisational and administrative skills, including budget and project management.
• Ability to build excellent working relationships, especially with supporters and partners.
• Strong team player who will ensure clear and regular communication with the BIAS management team.
• Ability to keep calm under pressure and maintain a clear head, anticipating risks and problems.
• A willingness to adapt and be flexible.
• Ability to travel.
• Competent user of Microsoft Office suite, with experience of CRM systems.
• Empathy and an understanding of the Irish community.

How to apply: 

To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria set out in the person specification, with supporting examples. 

The deadline for applications is 29th January 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis. 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlining needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.  

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the East Midlands region, which includes: Derbyshire Leicestershire Lincolnshire Northamptonshire Nottinghamshire Rutland

There will be occasional travel around the East Midlands Region and you may be required to travel at short notice for face to face meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East Midlands would be valuable.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on Sunday 22 February 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.  

Interviews:  TBC

Marketing and Communications Manager

Location:

Hybrid: Primarily based at Cosmic HQ near St Mary’s Hospital, Paddington, with opportunities for home working

Reports To:

Chief Executive Officer (CEO)

Salary:

£36,000 per annum pro rata, £21,600 actual for 0.6FTE

Hours:

3 days per week/0.6FTE

Job Type:

Permanent

Annual Leave:

27 days plus bank holidays, plus office shuts between Christmas & New Year, pro rata for 0.6FTE

About Cosmic 

Cosmic is a small but mighty children’s charity, dedicated to supporting the incredible work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We provide vital funding for life-saving equipment, specialist staff training, pioneering research, and family support services - helping to make a real difference for children and families when they need it most.

We’re looking for a passionate and creative Marketing and Communications Manager to help us tell Cosmic’s story, engage our incredible supporters, and grow our reach and impact. If you love storytelling, enjoy building strong relationships, and want to be part of a small, supportive team that’s making a real difference, this could be the perfect role for you. You’ll play a key part in raising Cosmic’s profile, supporting fundraising campaigns, and keeping our community connected through engaging and impactful communications.

Key Responsibilities

External Communications

• Collaborate with the team to develop a communications plan to support Cosmic’s calendar of events, income generation and volunteering, taking ownership of its implementation.
• Manage supporter communications through platforms like Mailchimp, including scheduling updates and mail merges.
• Produce and manage the production and distribution of the charity’s supporter newsletter, corporate newsletter, and other direct marketing materials.
• Develop a GDPR compliant method to gather data from families who benefit from Cosmic Service Delivery, to support conversion to fundraising via a Cosmic communication plan and supporter journey
• Create and execute engaging campaigns for Cosmic, based on our service delivery, to generate income.
• Liaise with celebrity partners to coordinate media campaigns.
• Develop and maintain a bank of photographs and ensure media consent forms are obtained and recorded appropriately.
• Assist fundraising teams in sourcing free advertising opportunities for events, such as community group emails and online platforms.
• Working with internal and external stakeholders to deliver and maximise media opportunities and campaigns that help raise awareness of the Cosmic’s services
• Writing press releases for local, regional and national press covering Cosmic service delivery, events and fundraising campaigns.
• Plan and execute events designed for stewardship and engagement alongside the Cosmic Events Team.
• Support in the development and delivery of the Cosmic ambassador strategy

Internal Communications

• Work closely with supporters, NHS staff, and the NHS Imperial Trust to gather compelling patient, family, unit, and staff stories for promotional purposes.
• Be a visible presence on the wards, building relationships to develop case studies, improve communication, and identify opportunities for collaboration.
• Keep charity notice boards updated with promotional material.
• Contribute to the quarterly Trustee report.
• Ensure that all communication is clearly logged on the Cosmic CRM solution, Donorfy.

Digital

• Manage Cosmic’s social media channels, developing and implementing a consistent and engaging social media plan to promote the charity’s work, events, and fundraising initiatives effectively.
• Digital transformation of the Cosmic website and other digital channels with a consistent and clear brand, ensuring optimal user experience.
• Create engaging and consistent digital designs for all marketing materials on Canva.

Branding and Merchandising

• Design and create a new range of fundraising merchandise and marketing materials to promote the Cosmic brand.
• Support the fundraising team by developing high-quality materials for proposals, events, and activities, and assist in promoting these initiatives.
• Develop and formalise a clear Cosmic Tone of Voice and charity branding, establishing guidelines for how Cosmic presents itself both internally and externally to ensure consistency and alignment with its mission and values.
• Build a Cosmic library of “curated content” with aligned descriptions of who we are and what we do, tailored for different audiences.
• Ensure all internal templates (letterheads, email signatures etc) use the correct colour palette, format and logo.

Administration

• Build a process to balance and prioritise the requirements and request for digital, marketing and communication support from the Cosmic Team
• Respond effectively to incoming telephone calls and emails, ensuring all inquiries are handled professionally.
• Maintain and update the charity’s database of contacts and supporters, taking the lead in implementing changes to improve data recording and analysis.
• Provide support to charity volunteers during activities.
• Develop engaging and relevant supporter journeys using Cosmic audience personas.
• Regular development and gathering of Cosmic case study materials.
• Evaluate the success of campaigns, setting and tracking key metrics, feeding learnings back into future work in a cycle of continuous improvement.
• Prepare and deliver regular, meaningful reporting on communications, to assist and drive strategic communications and marketing decision making.

General

• Build relationships across Cosmic, NHS units, and key stakeholders to identify opportunities for collaboration.
• Stay informed about fundraising sector trends and identify ways to apply them to Cosmic’s work.
• Undertake any other tasks commensurate with the role, adhering to the charity’s time-in-lieu policy.
• Support PICU/NICU with day-to-day needs, including celebrating milestones, organising activities, or assisting families with specific requirements.

Who We’re Looking For

Essential Skills and Experience:

• Previous experience in a marketing or communications role, ideally working within the charity sector.
• Proven success designing and delivering communications plans and campaigns.
• Experience of successfully pitching stories or collaborations to media, journalists and influencers.
• Understanding of how to create engaging content – both written and visual.
• Understanding of how to develop opportunities for coverage and know how to make them happen, and of media and communication trends, with the ability to stay ahead of the curve.
• Strong written and verbal communication skills, with the ability to craft engaging content for diverse audiences.
• Strong digital storytelling skills.
• Experience in creating marketing materials in Canva and managing communications campaigns.
• Experience of managing social media channels, creating content that drive results
• Experience of using WordPress, Mailchimp and CRM solutions.
• Confidence in liaising with stakeholders, including NHS staff, supporters, and celebrity partners.
• Excellent organisational skills with the ability to manage multiple tasks and meet deadlines.
• Creative thinking and problem-solving abilities.
• Knowledge of GDPR and data protection best practices.
• A genuine passion for Cosmic’s mission and values.

Desirable Skills and Experience:

• Experience in developing case studies
• Previous experience in a charity or fundraising environment.

Why You’ll Love Working with Us

At Cosmic, we’re a small team with a big heart. Every day, we get to make a real impact on the lives of children and families facing the toughest times. You’ll have the chance to use your creativity, develop new ideas, and see the difference your work makes - whether it’s helping to fund vital equipment, supporting a fundraising event, or simply putting a smile on a child’s face.

·        27 days holiday plus Bank Holidays (pro rata for part time roles)

·        £200 professional development budget annually

·        Hybrid working opportunities

·        Employee Assistance Programme

·        Flexible hours. Core office hours 10am – 4pm

To be considered for this role, please answer the screening questions in full.

Location: London (Millbank Tower)
Contract: Temporary, 3 Month Contract
Hours: 16–24 hours per week
Salary: £15.00 per hour + £1.81 holiday pay

We are delighted to be supporting a leading charity in their search for a temporary Fundraising Assistant. This role provides vital administrative and logistical support to the Development team, ensuring consistent stewardship for individual donors and helping maintain an accurate, efficient fundraising operation during a busy period.

Responsibilities:

• Provide administrative support for donor relationships, including meeting logistics, travel bookings, preparing briefings, and recording communications.
• Support processing of individual donations, including creating gift receipts, thank‑you letters, and working with Finance to ensure correct allocation.
• Assist with planning donor events and meetings alongside senior leaders.
• Reconcile reports from online giving platforms and update internal systems.
• Produce donor research profiles and meeting briefs.
• Update fundraising collateral and proofread documents to ensure accuracy.

Requirements:

• Excellent written and verbal communication skills.
• Experience managing multiple tasks and priorities.
• Experience using Salesforce or another fundraising CRM.
• Knowledge of the education or charity sector (desirable).
• Experience using online donation platforms (desirable).
• Strong attention to detail and ability to work independently.

Applications will be reviewed on a rolling basis, so please apply as soon as possible and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. 

We are recruiting: Housing Officer & Support Worker. 

Location: Telford & Wrekin – onsite only 

Hours: 36, 32 & 18 hr posts available (Please indicate preference when applying) 

Salary: £13.60 p/h (reviewed in April) 

Contract: Permanent 

The role 

Stay is a Telford based charity that supports people experiencing homelessness by providing a range of supported accommodation and tailored support services. Its aim is to help individuals reach their potential and progress toward longer term housing solutions that promote positive wellbeing and healthy lifestyles. 

As a Housing Officer & Support Worker, you will play a vital role in delivering intensive housing management and personalised support to people from diverse backgrounds. Using strength based and Trauma Informed Practice, you will ensure each person receives the guidance they need. You will offer a warm welcome to new tenants as they begin their journey with Stay, ensuring they feel informed, safe, and comfortable in their new environment. Through choice led planning, you will support tenants to work toward their housing aspirations and achieve their personal goals. 

What you need 

A full, valid UK driving licence 

A vehicle insured for business use 

An enhanced DBS check (cost covered by Stay) 

What we offer you 

We offer a friendly, supportive, and flexible working environment where your contribution is valued. You’ll benefit from: 

✅ 25 days annual leave plus 8 bank holidays (enhancements for length of service) 

✅ Birthday off following completion successful probationary period 

✅ Regular supervision and guidance 

✅ Access to our Employee Assistance Programme providing GP access and wellbeing support 

✅ Pension scheme 

✅ Eligible for a Blue Light Card discount scheme 

✅ Fully funded training and continuous development 

Are you passionate about building great relationships?

Help drive community fundraising for a growing national health charity supporting people across the UK. If you’re a natural relationship‑builder who thrives in creative, fast-paced environments, this role puts you at the heart of supporter engagement and impact. It’s perfect for someone innovative, energetic, and committed to developing a career in fundraising.

About the Role

Working closely with the Director of Fundraising & Communications, you will inspire supporters across the UK to take action on behalf of people living with this health condition. You will develop meaningful relationships that lead to impactful events, campaigns, and community-led activities.

This varied role offers the chance to:

· Manage and grow a portfolio of challenge events

· Coordinate national fundraising campaigns and community events

· Create engaging digital content

· Champion supporter stories that celebrate the strength of the community

· As the role develops, support other fundraising areas — including small-scale corporate partnerships

Every day, you will help strengthen the charity’s community, amplify supporter passion, and grow vital income.

About You

To thrive in this rewarding and diverse role, you will bring experience in building and managing relationships, ideally gained through fundraising, sales, or customer service. You’ll also be confident using social media to increase engagement and support community-driven activity.

You will be:

· A strong verbal and written communicator who enjoys engaging with a wide range of supporters

· Highly organised and able to manage multiple projects at once

· Resourceful, self‑motivated and driven by supporter satisfaction and results

· Skilled at identifying new opportunities and innovative approaches

Experience in fundraising or the charity sector is desirable but not essential, as is previous exposure to stewardship and supporter journeys.

Doing Good Recruitment is committed to the highest standards of equitable and inclusive recruitment. They actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics, as well as socio-economic background. We understand that applicants may not always meet every criterion listed in the job description, if you meet most, we encourage you to apply.