600 Member services manager jobs

We are seeking an experienced, commercially astute and forward-thinking Director of Finance to provide strategic leadership of the organisation's financial management, planning and governance. This is a pivotal executive leadership role responsible for ensuring financial sustainability, supporting organisational growth, driving operational excellence, and enabling the charity to maximise its impact.

The successful candidate will be a qualified finance professional (or qualified by experience) with extensive experience of financial leadership, budgeting, forecasting, financial control, and strategic planning. They will bring a proactive and innovative approach to financial management, identifying opportunities for organisational development, efficiency, improvement, and sustainable growth.

Ideally, candidates will have experience within the charity, not-for-profit or public sector environment and possess a strong understanding of charity accounting, governance and regulatory compliance.

Role: You will work with local residents to bring about positive change for North Leatherhead, by supporting community-led activities, growing local leaders, and facilitating residents’ engagement in decisions affecting this community.

Pay: £32,136 a year (pro rata).

Contract: permanent contract, subject to a 4-month probationary period.  

Hours: 4 or 5 days a week, including occasional evening and weekend working, to be agreed with the successful applicant.

Location: LCH, Kingston Road, Leatherhead. KT22 7PX. Not suitable for remote working.

 

Background

Leatherhead Community Hub (LCH) has employed a Community Development/Engagement Worker since 2022, building relationships with local residents and listening to people’s concerns and hopes for North Leatherhead. This has led to the development of a number of successful community-led activities, including our weekly non-contact boxing and football training sessions for children and young people. More recently, we set up a Residents’ Panel and carried out a large-scale Community Survey, to help ensure that LCH is always listening to local residents and guided by local priorities.

This role is a vital element of LCH’s strategic vision for the next three years and beyond:

· cultivating community – offering a safe space for community activities that strengthen mutual support networks.

· growing capability - equipping local residents with the skills and confidence to bring about positive change in their community.

· fostering connections - acting as a focal point for collaborative working between local charities, agencies and businesses.

Our community development work is particularly focused on “growing capability”, recognising the importance of focusing time and energy into listening, encouraging and empowering others, and offering opportunities for local residents to get involved through volunteering, training, and working with us.

LCH is always seeking to be shaped by the desires and needs that arise within the community, by bringing people’s ideas into action and giving residents a voice in decisions affecting the local area. As a charity, we are also working towards residents being involved in every aspect of the governance of LCH, whether as trustees or on the management and operations teams.

Context

North Leatherhead is in the top 10% most deprived neighbourhoods in Surrey, with relatively high rates of poverty, economic inactivity, poor physical and mental health, and social isolation; all these issues have been exacerbated by the lack of community provision and damaging impact of the closure of the children’s centre and other community buildings in recent years.

Leatherhead Community Hub (LCH) was set up in July 2020 as a dedicated community centre in North Leatherhead. LCH provides opportunities for people to come together socially and build community, as well as giving our partner organisations a permanent base from which to offer critical support to local residents. Our mission is to create a safe, welcoming space at the heart of the community, where people of all ages can connect, learn, have fun, and find the support they need to thrive. The Hub attracts around 3,500 visitors a month to our affordable café and the many other community activities run by LCH and other community groups.

Description of role:

We are looking for someone who is capable of running community projects, but who is keen to involve others and gains most joy and satisfaction from developing leaders and volunteers from within the local community and seeing them grow and succeed in their roles.

In this role, you will be responsible for engaging and empowering the residents of North Leatherhead to facilitate positive change for the local community, by:

1)   overseeing existing community projects, and encouraging the involvement of local residents in supporting, running, and leading these projects;

2)   equipping local residents with the skills and confidence to initiate and run new community-led events and activities;

3)   facilitating and growing our Residents’ Panel to play a key role in the governance and running of LCH, with a view to appointing several trustees from the local community.

4)   promoting dialogue and collaboration between local residents and service providers, enabling people to have a greater say in decisions affecting the community;

5)   supporting the management team and trustees in prioritising LCH’s resources to best serving the desires and needs of the local community.

6)   subject to experience, we would also like the postholder to help with, or lead on, our social media alongside volunteers from the local community - although this is not an essential requirement for this role.

You will be employed by Leatherhead Community Hub, using the Hub as a base for networking, capacity-building, and community-led activities, whilst also reaching out and making connections with other sections of the local community. This role will require you to have a regular presence at LCH and in the wider community.

You will work closely with local service providers and other community organisations, including the council, housing association, and GP practices, as well as LCH’s core partners: Citizens Advice Mole Valley, EDGE Disability, Good Company Surrey (Foodbank), Link 2030, Mid-Surrey Community Fridges, The Gathering Church, and The Hive (a creative arts project). You will help promote a collaborative and participatory approach to supporting the community, seeking to ensure that local residents are directly engaged in initiatives aimed at meeting the needs of the North Leatherhead community.

You will be member of LCH’s Management Team, and line managed by the Managing Director, Tom Sefton, with advice & support from one of our Trustees and Co-Founders, Jenny Moore, who has worked in this community for over 20 years.

This role is partly funded by a multi-year grant from the National Lottery’s Reaching Communities Fund, which includes a number of specific objectives which you will be responsible for delivering, including: growing our youth sports projects, supporting more community-led activities, establishing our Residents’ Panel; and increasing local representation on our Board of Trustees. 

 Requirements of the postholder: 

Essential:

· Excellent listening skills – friendly and approachable, with the ability to connect with people from a wide range of backgrounds and make them feel supported and valued.

· A proven ability and desire to motivate and support people to use and develop their strengths and skills for the benefit of the wider community.

· Good networking skills and experience of working well with other organisations to achieve positive change for the community.

· Experience of volunteering and/or working in a range of community settings.

· Strong organisational and time management skills, and good IT skills.

· A positive and creative approach to work – able to handle new or competing demands and work on own initiative without close supervision.

· A willingness to work flexibly, including occasional evening and weekend meetings and events.

· A firm commitment to the vision, mission and values of LCH.

Desirable:

· Previous experience of working as a community development worker or similar role. 

· An understanding of the principles of asset-based community development and/or other participatory approaches to community development.

· Experience of training and supporting volunteers.

· Demonstrable experience in developing and running community-led events and activities, in a voluntary or paid capacity.

· Experience using social media to raise awareness, engage local communities, and promote activities or events.

· Experience of living, working and/or volunteering in the local area.

How to apply:  Please send your CV and a cover letter (no more than 400 words), explaining why you would like this role and how you meet the job requirements.

 Posted on: 24th August 2026

Closing date: 23rd September 2026

Interview date: 30th September 2026

About RMC

RMC Charity (RMC) is an established, award winning, regional charity working across the West Midlands to support newcomers and people facing barriers to accessing services, rights and opportunities.

RMC is a growing and ambitious organisation. As we continue to develop our services, partnerships and organisational infrastructure, we are strengthening the support available to our Senior Leadership Team (SLT) and Trustee Board.

We’re also embarking on an exciting new asset development project, which will represent a significant long-term investment in the organisation and its future. The project is expected to be sizeable and complex, involving a range of external parties, professional advisers, stakeholders and partners, and will develop over the next two years and beyond.

The Senior Executive Assistant will play an important role in supporting the SLT through this period, including helping to coordinate meetings, information, actions and communications involving external parties. The postholder will need to bring structure, organisation and follow-through to a lengthy and evolving programme of work, ensuring that key actions, decisions, commitments and deadlines are effectively tracked.

We are looking for an exceptional Senior Executive Assistant who can operate at a senior level, bring structure and discipline to executive and governance activity, and act as a trusted partner to the SLT and the Board.

This is not simply an administrative role. The postholder will be an important part of how RMC ensures that decisions are followed through, commitments are delivered, information flows effectively and governance remains strong.

About the Role:

The Senior Executive Assistant will provide high-level executive, governance and organisational support to the SLT, working particularly closely with the CEO and Executive Director of Services.

The postholder will manage complex diaries and relationships, support the effective operation of the Trustee Board, prepare high-quality information and reports, and ensure that important actions and commitments do not get lost.

The successful candidate will have the confidence to work with senior leaders and managers, trustees and external stakeholders while maintaining the highest levels of discretion and professionalism.

They will also be someone who is prepared to "keep the executives honest" constructively challenging where appropriate, identifying gaps, following up on commitments and helping the SLT to anticipate and manage organisational risks.

Key Responsibilities

1. Trustee Board and Governance

• Coordinate the effective administration and operation of Trustee Board meetings, including scheduling meetings, preparing agendas and papers, circulating documentation and managing follow-up actions
• Attend Trustee Board meetings and produce accurate, concise and timely minutes and records of decisions
• Maintain an effective system for tracking Board decisions and actions and ensure that these are followed through
• Act as an important conduit between the Trustee Board and SLT, ensuring appropriate information flows between governance and executive leadership
• Support the SLT in maintaining an effective overview of governance requirements, deadlines, decisions and actions
• Maintain appropriate governance records and documentation and support the preparation of relevant papers
• Identify gaps, inconsistencies or emerging governance issues and appropriately flag these to the SLT
• Maintain absolute confidentiality in relation to Board discussions and sensitive organisational matters 

2. Executive Support and Diary Management

• Provide high-level diary management and executive support to the CEO and Executive Director of Services
• Proactively manage complex and competing priorities, identifying diary conflicts and resolving them before they become problems
• Help executives prioritise meetings and commitments according to organisational importance and strategic priorities
• Ensure executives are properly prepared for important meetings by coordinating papers, briefings, agendas and relevant information
• Arrange travel, accommodation, meeting logistics and expenses where required
• Manage meeting schedules involving internal teams, trustees, funders, partners, commissioners and other external stakeholders
• Act as an appropriate first point of contact on behalf of the SLT, maintaining positive and professional relationships
• Support the SLT in coordinating the new asset development project, which will involve a significant programme of work over the next two years and require engagement with a range of external parties
• Coordinate meetings and communications with external professionals, partners, funders, and other parties involved in the asset project
• Maintain an overview of key milestones, deadlines, and dependencies associated with the project and ensure that the relevant members of the SLT are appropriately briefed
• Ensure important commitments, deadlines and follow-up actions are tracked and completed as well as anticipate the needs of the Executives and proactively identify issues before they arise

3. Executive Information and Reporting

• Draft, edit and coordinate reports, briefing papers, presentations and other executive-level documentation
• Compile information from across the organisation and turn it into clear, concise and useful briefings, identifying areas requiring further consideration and raise these appropriately
• Prepare agendas and supporting information for SLT, Senior Management Team (SMT) and other senior meetings
• Attend relevant meetings and produce precise, action-focused minutes and records
• Support the preparation of information for strategy sessions, appraisals and organisational reviews
• Ensure that information presented to senior leaders is accurate, appropriately sourced and clearly communicated

4. Leadership Accountability and Organisational Follow-Through

A key part of this role will be ensuring that decisions and commitments made by the SLT translate into action.

The postholder will;

• Maintain oversight of key leadership and senior management commitments and actions
• Track commitments made to staff, service users, trustees, partners and other stakeholders
• Prompt senior leaders and managers where actions or deadlines are approaching or have not been completed
• Identify gaps between agreed decisions and implementation
• Constructively challenge where commitments appear to be at risk of being missed
• Help the SLT maintain visibility of emerging organisational risks, issues and dependencies
• Support the SLT to maintain oversight of the asset development project, ensuring that key actions, deadlines and dependencies are captured and followed through
• Help coordinate the flow of information between the SLT and the range of external parties involved in the asset project, ensuring that requests, actions and decisions are appropriately followed up
• Help the SLT maintain visibility of emerging organisational and project risks, issues and dependencies
• Escalate concerns appropriately and proportionately
• Support a culture of accountability, transparency and delivery

This will require judgement and courage. The successful candidate must be comfortable respectfully challenging senior colleagues when something does not look right, while maintaining trust and confidentiality.

5. Relationships and Communication

• Communicate confidently and professionally with people at all levels of the organisation
• Contribute to the existing environment where colleagues feel able to share concerns, provide candid information and challenge decisions appropriately
• Handle sensitive conversations with empathy, discretion and objectivity
• Represent the SLT professionally when communicating with internal and external stakeholders
• Maintain appropriate boundaries and confidentiality at all time

Person Specification:

Essential Criteria:

Executive support and organisation

• Minimum 5 years’ experience of providing high-level executive, senior administrative or governance support
• Excellent organisational and time-management skills
• Ability to manage multiple competing priorities and complex schedules
• Exceptional attention to detail and ability to work accurately under pressure
• Experience preparing professional reports, briefings, minutes and correspondence
• Strong written and verbal communication skills 

Governance

• Understanding of effective governance and the relationship between trustees and senior leadership
• Experience supporting Boards, committees or senior-level meetings
• Ability to understand complex information and identify actions, risks and gaps
• Strong understanding of confidentiality and appropriate information handling

Technology

• Strong proficiency in Microsoft 365, particularly Outlook, Word, Excel, PowerPoint and Teams
• Confidence using CRM systems, digital collaboration platforms and online meeting tools
• Ability to use technology to improve organisation, information management and workflow

Judgement and Discretion

• Demonstrable ability to handle highly confidential and sensitive information
• Excellent professional judgement and understanding of when information should be shared, withheld or escalated
• Ability to remain calm, balanced and objective in difficult or sensitive situations

Suitable Candidate Leadership Profile

We are particularly interested in people who demonstrate the following qualities:

• High Courage - You will need the confidence to ask difficult questions, challenge assumptions and respectfully tell senior colleagues when something needs attention
• Deep Empathy - You will understand that leadership decisions affect real people. You will listen carefully, understand different perspectives and approach sensitive situations with humanity
• Sharp Objectivity - You will be able to separate facts from assumptions, remain impartial and provide senior leaders with an honest and clear view of an issue – even when that view may be uncomfortable
• Strategic Thinking - You will understand the bigger picture. You will not simply manage diaries and actions; you will understand why they matter, how they connect to RMC's priorities and where a missed action or emerging issue could create wider organisational risk

What Success Looks Like

Within this role, success will mean:

• The CEO and Executive Director of Services are well organised, properly briefed and able to focus on strategic priorities
• Trustee Board meetings are well planned, professional and supported by accurate information and records
• Board and SLT decisions are translated into clear actions and followed through
• Important commitments do not get lost
• Risks, gaps and emerging issues are identified early and appropriately escalated
• Information provided to senior leaders is accurate, concise and useful
• Internal and external relationships are handled professionally and with discretion
• The SLT has a trusted partner who can provide challenge as well as support
• RMC's governance and executive functions operate with greater consistency, discipline and accountability

The Person We Are Looking For

We are looking for someone who is more than an administrator.

You will be highly organised, but also intellectually curious. You will be discreet, but not passive. You will be supportive of senior leaders, but willing to challenge them. You will be empathetic, but able to remain objective. You will be comfortable dealing with detail while keeping sight of the wider strategic picture.

Above all, you will be someone the SLT and Trustee Board can trust completely, someone who will see what needs to be done, make sure it happens, and have the courage to speak up when it doesn't.

Flexibility 

In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. This could include data, administrative and/or project support to other cross-organisational departments. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Closing Date:  Thursday 1^st October 2026

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Please note that RMC is not a sponsoring organisation. If your visa requires an extension within the next 12 months with the support of employer sponsorship, the RMC Charity is unable to provide assistance with this.

Head of Digital & Operations

Salary: £62,415 - £64,058.

Location: London – Hybrid Working.

Contract: Full-time (35 hours/week), Permanent

Line Manager: Director of People Operations and Assurance

Line Reports: Digital Delivery Lead, Operations Manager, Organisational Strengthening Manager, Data Manager

About Start Network

Start Network is a global network of over 150 local, national, and international NGOs. We act as a catalyst for system-level change to improve the efficiency, effectiveness, and ethics of humanitarian action. By devolving power, resources, and decision-making to locally led networks and hubs, we build early financing systems and community-led solutions that anticipate and respond to crises.  

The Role

We are seeking a strategic, forward-thinking Head of Digital & Operations to lead our operational and digital systems. You will oversee the continuous improvement of our infrastructure, ensuring our programme teams, local hubs, and network members have scalable, compliant, and user-centred support.

As Start Network’s senior digital sponsor, you will own our digital and data roadmap, embed cyber security controls, strengthen operational resilience, and drive cross-organisational transformation.

Key Responsibilities

• Strategic Leadership: Lead the Digital and Operations function, oversee its budget, sit on the Senior Management Group, and advise the Senior Leadership Team and Board Committees.
• Digital Strategy & Governance: Own the technology, data, and digital strategy. Provide senior oversight of digital architecture, system integrations, AI/automation ethics, GDPR, and cyber security.
• Operations & Resilience: Evolve the organisation's operating model. Oversee frameworks for procurement, travel, security, facilities, and business continuity planning.
• Programme Operations: Oversee the operational support models for key funds and initiatives (Start Fund, Start Ready, anticipatory action). Provide senior decision support on complex issues including hosting, compliance, safeguarding, and donor requirements.
• Team Management: Line-manage, coach, and develop a high-performing team of specialists while fostering an inclusive, values-driven culture.
• Rota Responsibilities: Participate in a weekend and holiday rota for smooth programme delivery (Start Fund/Start Ready) and on-call travel/security support.

Essential Criteria:

• Proven experience leading large-scale digital and operational transformations in complex, multi-stakeholder organisations.
• Expertise in technology strategy development, cyber security, IT service management, and modern digital architecture.
• Demonstrated ability to build strong data governance, reporting, and insight capabilities.
• Experience designing multi-geography operational frameworks, policies, and risk mitigation strategies.
• Strong leadership track record in change management, stakeholder influence, and team coaching.

Desirable Criteria:

• Background in the humanitarian, international development, or charity sectors.
• Experience working with Board committees, executive teams, and managing complex third-party vendor relationships.
• Proficiency in Start Network working languages in addition to English.

Travel

This role involves up to 4 weeks of international travel per year to conferences, Start Network hubs, or countries of operation.

Timeline:

- Applications close on Monday 5^th October.

- 1^st Stage Interviews scheduled for w/c 12^th October.

To apply for the role or for an informal discussion, please reach out to Daniel Kelner at Goodman Masson, who are our exclusive recruitment partner for this position:

Prospectus are delighted to be supporting our client in their search for an Assistant Membership Secretary.

Are you a highly organised administrator who enjoys building relationships, providing exceptional service, and being at the heart of a thriving membership organisation?

Our client, Britain's oldest military organisation, is seeking an Assistant Membership Secretary to join its welcoming Court & Membership team. Combining a rich heritage with an active and engaged membership community, the organisation offers a unique working environment unlike any other organisation in London.

As the primary point of contact for members, you will play a pivotal role in delivering an outstanding membership experience. From managing member enquiries, subscriptions and renewals, to supporting governance meetings, coordinating membership events and overseeing onsite accommodation administration, this is a varied and highly visible position requiring professionalism, attention to detail and excellent interpersonal skills.

Working closely with colleagues across the organisation, you will support a membership of over 2,500 individuals, helping to ensure that every interaction reflects the high standards and traditions of the Company.

We are looking for someone who:

• Has strong administration and organisational experience.
• Enjoys working with people and building positive relationships.
• Delivers excellent customer service with confidence, warmth and professionalism.
• Has experience managing databases, records or CRM systems.
• Can provide administrative support to committees, including preparing papers and taking minutes.
• Is comfortable managing multiple priorities while maintaining a high level of accuracy.
• Appreciates the importance of tradition, etiquette and professionalism within a prestigious historic organisation.

In return, you'll receive:

• Salary of £40,000 to £42,000 per annum
• Generous 10% employer pension contribution
• Free lunch provided onsite
• Free access to onsite gym and swimming facilities (subject to eligibility)
• 25 days annual leave plus bank holidays
• Life assurance and critical illness cover
• Employee wellbeing support
• The opportunity to work within one of London's most distinctive membership organisations

This role requires a minimum of three days per week onsite, together with flexibility to attend occasional evening events and ceremonial occasions throughout the year.

If you are a personable, proactive administrator who thrives on supporting people and enjoys working in a unique and prestigious environment, we would love to hear from you.

Due to the urgency of this vacancy we will be reviewing applications on a rolling basis and reserve the right to close our adverts early if required

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: London based, with hybrid working in line with Crisis’ Hybrid Working Policy

You will be joining a team dedicated to raising vital year-round income and making Crisis supporters feel valued and inspired. This role will support the delivery of our Mid-Value Programme, as we continue to grow this crucial source of sustainable income and inspire more supporters to deepen their commitment to ending homelessness.

About the role
Mid-value giving sits at the heart of our new Brand, Marketing and Fundraising Strategy as one of our highest-priority income streams. As an Individual Giving Executive, you’ll play a key role in managing one-to-one and one-to-many relationships with Crisis mid-value supporters, delivering excellent supporter care to deepen engagement and build financial commitment, and supporting the multi-channel programme that delivers tangible impact for Crisis and bring people closer to our mission to end homelessness.

As we evaluate and refine our Mid-value offer to supporters, you’ll be using creativity and innovation to develop campaigns, communications, and engagement opportunities to inspire people with this way of giving. By collaborating with colleagues from across the organisation and our trusted partners, you’ll be bold in delivering an impactful stewardship programme that nurtures our supporters’ consideration and creates new opportunities for them to feel valued. You’ll take an equitable approach in sharing stories of people experiencing homelessness, to deepen our supporters’ engagement and bring them closer to our mission.

About you
We’re looking for a fundraiser with experience delivering in-person, one to one stewardship, ideally within a philanthropy or high-value context. You’ll be an organised project manager and excellent communicator across multiple channels and be comfortable having thoughtful and tactful conversations with our supporters.

We are a dynamic team that delivers results and are in the process of re-designing our mid-value programme for Crisis. So we’re looking for someone who can learn quickly and happy to get involved with multiple projects straight away. To be successful in this role you will:

• be a confident communicator, whether writing persuasively for a specific audience, speaking one-to-one with a Crisis supporter, or organising events for Crisis mid-value supporters.
• have knowledge of higher-value and philanthropy giving programmes.
• be an effective project manager, with experience working in direct marketing, ideally within a fundraising environment.
• enjoy thinking creatively and using storytelling to bring complex issues to life.
• be comfortable using digital platforms and technology, and working with data to improve outcomes.
• take an organised and proactive approach to managing your workload and balancing different priorities.
• be a solutions-focused problem solver who is ready to adapt to a changing environment.

Previous experience in fundraising or stewardship is essential, ideally within a higher-value/philanthropy context. Most of all we’re looking for a candidate who’s passionate about ending homelessness and can play an active role in a busy, diverse and dynamic team.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 4 October 2026 at23:55

Interview process: Competency based interview

Interview date and location: Monday 12 and Tuesday 13 October 2026, online via Teams

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team who will be happy to help.

For more information about our work please visitour website.
Registered Charity Numbers: E&W1082947, SC040094

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a GEC Coordinator to play a pivotal role in our Mental Health Service in Kingston.

Sounds great, what will I be doing?

As a GEC Coordinator, you will act as the central point of contact for volunteers and members of the Good Energy Club, coordinating a varied programme of physical activity, wellbeing groups, and community-based opportunities that promote health, independence, and social inclusion. You will recruit, train, support, and retain volunteers, ensuring a positive and consistent volunteering experience that reflects the diverse needs of service users. Working closely with community partners, healthcare professionals, and internal teams, you will develop strategic relationships, manage project budgets, maintain accurate records and outcome data, secure funding opportunities, and promote the club's activities. You will also empower members to shape and participate in the project, helping to increase engagement in physical activity and improve overall wellbeing.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

In this role, you will need experience delivering sports, wellbeing, or physical activity programmes to a diverse range of participants, including individuals with mental health support needs. You will possess a strong understanding of the challenges faced by people experiencing mental health difficulties and demonstrate excellent communication, engagement, and customer service skills. Experience of managing groups, coordinating stakeholders, and working as part of a multidisciplinary team is essential. You should be highly organised, capable of producing reports, maintaining accurate records, and managing administrative responsibilities effectively. Strong time-management skills, self-motivation, and the ability to work independently are important, alongside a flexible and proactive approach to supporting service users and delivering high-quality services.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Role/Job Title: Development and Opportunities Lead
Location:
Office Base to be either 19 High Street, Battle, TN33 0AE or Cornford Lane, Pembury, TN2 4QU
Hybrid role but regular travel required (Battle, Hastings and Pembury)
Mileage expenses will be paid for travel to locations away from your main workplace, in accordance with the organisation's mileage policy. 

Hours:  37 hours per week (Monday – Friday)
Salary: £40,000 to £45,000 per annum

Closing date for applications: Wednesday 30th September 2026
We encourage early applications, as we reserve the right to close this vacancy before the advertised closing date should we receive a high volume of suitable applications.

 

 

Equal Opportunity/Accessibility and Accommodations Statement:
As a Disability Confident employer, Aspens Charities is committed to fostering an inclusive and supportive environment for individuals with disabilities. We actively promote the recruitment, retention, and career development of people with disabilities, recognising the invaluable contributions they make to our organisation. We are dedicated to ensuring an accessible recruitment process for all candidates. If you require any accommodations during the application or interview process, please don’t hesitate to reach out.

 

Aspens is entering an exciting new chapter. Following a recent organisational restructure, we've strengthened the way we deliver care, creating an even more effective, responsive and sustainable model of support for the people we support.

As part of this transformation, we've created new opportunities to join our leadership team - roles that didn't previously exist. We're looking for passionate, values-driven leaders who are committed to delivering outstanding, person-centred support, driving continuous improvement, and embedding high-quality, consistent standards across our services.

This is an opportunity to make a real impact: empowering teams, sharing best practice, strengthening governance, and ensuring every person we support receives exceptional care, regardless of where they live or who is supporting them.

If you're ready to shape the future of social care, inspire others, and be part of an ambitious organisation dedicated to improving lives, we'd love to hear from you. Join us and help lead the next stage of the Aspens journey.

Lead Innovation. Drive Growth. Create Opportunities.
Aspens is seeking an exceptional Development & Opportunities Lead to play a pivotal role in shaping the future of our services and creating meaningful opportunities for the people we support.

This is a high-impact leadership role for an ambitious, strategic thinker who is passionate about innovation, service development, and delivering outstanding outcomes for autistic people and people with learning disabilities. Working closely with the Head of Service Development and PBS and the wider leadership team, you will identify opportunities for growth, develop new services, lead transformational projects, and ensure our services continue to evolve and thrive.

About the Role:
As Development & Opportunities Lead, you will lead service innovation and growth across our day and community-based services. You will oversee the strategic development of our day opportunities provision while identifying new ways to diversify services, generate income, and respond to emerging community needs.

This role combines strategic leadership, operational oversight, project management and quality improvement, making it an exciting opportunity for someone who enjoys turning ideas into reality and influencing positive change at organisational level.

Key Responsibilities

• Lead the development, expansion and scaling of high-quality services across the organisation.
• Embed co-production throughout the organisation so the voices of the people we support are heard at all levels
• Identify opportunities for innovation, growth and service diversification. 
• Develop business cases and support funding applications for new initiatives.
• Drive continuous improvement and embed best practice across services.
• Lead the strategic development and operational oversight of day services.
• Build strong relationships with commissioners, funders, families, regulators and key partners.
• Use data, evidence and insight to shape decision-making and measure impact.
• Lead, coach and support managers while developing talent across the organisation.
• Horizon-scan for emerging opportunities, research and sector developments.
• Support organisational strategy and contribute to long-term sustainable growth.
   

About You:
We're looking for a forward-thinking leader who combines commercial awareness with a genuine passion for inclusion and person-centred support.

Essential Experience & Skills

• Significant senior leadership experience within health and social care.
• Proven experience leading service development, growth and transformation initiatives.
• Experience overseeing day services or community-based support models.
• Experience managing multi-site services.
• Strong strategic thinking and programme management skills.
• Excellent communication, influencing and stakeholder engagement abilities.
• Strong analytical skills and the ability to turn evidence into action.
• Financial, commercial and operational awareness.
• Values-driven leadership with high emotional intelligence.
  
  

Qualifications

• Degree-level qualification in Health & Social Care, Education, Psychology or a related field. 
• Commitment to ongoing professional development.

What We Offer:

· Comprehensive paid training and excellent career progression opportunities, including recognised qualifications in health and social care

· Paid DBS check

· Flexible work arrangements, with the option to take on additional bank shifts

· Nest Pension and Death in Service benefit

· Access to a dedicated Employee Assistance Programme and Mental Health First Aiders

· Blue Light Card discounts

· 20% discount at Aspens High Street Stores for all staff

· Discounted staff menu available at the Bluebell Café (Pembury)

· Refer a Friend scheme - earn up to £250 for every successful referral

· Employee recognition programmes, including ‘Employee of the Month’

Apply now and one of our team members will reach out to discuss the role further.

If shortlisted, we will contact you directly to schedule an interview. We strive to respond to all applicants; however, if you have not received a response within a reasonable timeframe, please feel free to contact us for a status update or feedback (where available). After the interview, you will be notified of the outcome. If successful, you’ll receive a formal offer in writing. Upon acceptance, we’ll guide you through the onboarding process, providing you with all the details you need

Please note, any offer of employment will be subject to Disclosure and Barring checks (which we will arrange on your behalf if you don’t already have one) and satisfactory employment references.

Position: Breathing Space Coordinator, Wales
Hours: 21 hours per week
Contract: Fixed term until March 2029
Location: Home-based in Wales
Salary: £26,912 per annum FTE, (£16,147 per annum actual for 21 hours per week) plus excellent benefits
Salary Band and Job Family: Band 1, Charity
You’ll start at our entry point salary of £26,912 per annum FTE (£16,147 actual), increasing to £28,594 per annum FTE (£17,156 actual) after 6 months service and satisfactory performance and to £30,276 per annum FTE (£18,166 actual) after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This part-time, fixed-term role (21 hours per week) will coordinate our Breathing Space project in Wales until March 2029. The project enables unpaid carers supporting people with MS and other neurological conditions to take short breaks.

We are seeking an enthusiastic, experienced Project Coordinator who enjoys delivering fixed-term funded projects, working directly with the people we support and our volunteers. Excellent communication skills and a proven ability to achieve project objectives are essential.

You will work closely with unpaid carers, people affected by MS and other neurological conditions, key external partners, the Service and Support Team, the Director for Wales and teams across the MS Society. Focused on outcomes and tangible results, you will build strong stakeholder partnerships and represent the MS Society at meetings and events promoting the project to unpaid carers.

The role can be based anywhere in Wales, but regular travel across Wales is expected.

Welsh language skills are desirable

Closing date for applications: 9:00 on Monday 28th September 2026.
Anticipated interview date: 6th & 7th October.

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Job Title: Evidence & Insight Lead            

Location: Hybrid with 1 day per week in the London Office 

Hours: 35 hours per week  

Contract type: Permanent  

Salary: £50,430 per annum (hybrid) 

What we do:     We help young people through cancer 

How we work:  We’re Determined, United, Spirited and Kind 

What we’re looking for:

• We’re looking for a strategic and creative Evidence & Insight Lead to shape Teenage Cancer Trust’s approach to evidence, insight and learning. 

• You’ll set up this new function, identify the charity’s insight needs and develop a forward-looking plan to deliver against them.

• Acting as the charity’s expert on research and insight, you’ll ensure existing knowledge and learning is consolidated, interpreted and shared to maximise its value.

• Drawing on well-honed relationship skills, you’ll work across multiple teams and forge new partnerships externally.

How to apply:

You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.

Key dates:

Applications by Sunday 27th September, 1st Stage Interviews Monday 19th October (online) and 2nd Stage Interviews on Thursday 22nd October potentially in person. 

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly reset days to step away from day to day work and refocus.
• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

Our commitment to inclusion and accessibility: 

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us.

Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team and we will do our best to accommodate your request. 

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description and shortlisting questions.

To opt into this scheme, please enter ‘yes’ in the appropriate question on the application form.

Please note that in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions. 

We are unable to offer individual feedback at the shortlisting stage. 

Privacy and Safeguarding: 

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support.Our safeguarding responsibilities extendto the children and adults who work to support the charity, who we also have a duty of care to protect.Safeguarding isat the forefront of each activity we carry out.In line with our approach, this role issubject to a DBS check(Disclosure and Barring Service). 

For information on how we collect, store and process personal data please contact the HR Team

We anonymise applications until interview stage to ensure an equitable hiring process. We understand that some applicants may choose to use AI tools such as ChatGPT to support their application. If you do, please make sure your responses reflect your own voice, experience and motivation for joining us.

We’re looking to get to know you, so the strongest applications are those that are authentic, personal and demonstrate your unique skills, experience, and knowledge. Relying heavily on AI-generated content can sometimes overlook key requirements in the job description and may reduce how effectively your application comes across.

Job Title: Community Fundraising Executive – North West
Salary: £30,200 per annum
Hours: 37.5 hours per week (open to part time)
There may be occasions when evening or weekend availability is needed.
Contract Type: Permanent
Location: Hybrid – Liverpool Centre
Reports to: Fundraising Manager Community

THE CHARITY
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London, Newcastle and Birmingham.

James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 6,000 men who might otherwise have been unable to access the support they desperately need.

THE OPPORTUNITY
This is a new role designed to raise and facilitate fundraising for James’ Place Liverpool and to grow community relationships across the region to raise vital funds for James’ Place.

As part of the Fundraising team, you will take a leading role in building strong networks across Liverpool and the North West, helping to establish our centre as a sustainable source of life-saving support for men in suicidal crisis.

The postholder will spend their time working collaboratively and taking responsibility for establishing fundraising activity across the North West with appropriate support from centre staff and fundraising colleagues, the Head of Fundraising and Communications, Director of Fundraising and External Affairs and the Chief Executive and Trustees. The opportunity is ideal for an ambitious individual eager to grow their skills and career while helping to secure the funding and relationships needed to achieve the charity’s long-term goals.

Direct Fundraising Work

• Develop and grow a network of local donors including community supporters, challenge event fundraisers and corporate partners.
• Engage with volunteers and influencers across the North West with a view to increasing the fundraising reach of the organisation.
• Steward existing donors, volunteers and prospects to secure long-term multi-year support.
• Support community engagement and attend fundraising events to help achieve the organisation’s fundraising ambitions.
• Identify regional funding opportunities including from local Trusts and Foundations and HNWI and feedback to wider fundraising team.
• Collaborate closely with internal teams across fundraising, communications, events and clinical teams to maximise opportunities.
• Identify and feedback opportunities for partnership working that could support fundraising, community engagement, and service awareness.
• Work collaboratively with both clinical and non-fundraising colleagues within the Liverpool centre and across the organisation, building their confidence and capability in fundraising activities.

Administration

• Ensure all fundraising activities are delivered to a high standard ensuring compliance with fundraising regulations and best practice guidelines.
• Maintain accurate and up-to-date records on the CRM database.
• Ensure all fundraising activities are delivered to a high standard, meeting regulatory and ethical requirements.

Working in the Wider Charity

• Help maintain positive relationships with local statutory, voluntary, and community sector organisations, acting as a professional and approachable representative of the charity.
• Represent James’ Place with professionalism, respect, and confidence at all times.
• Participate in review and evaluation processes to support the ongoing development, effectiveness, and sustainability of James’ Place as a respected charity.
• Undertake any additional duties as required to support the successful delivery of the organisation’s business plan.

Values

• Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work

PERSON SPECIFICATION

Essential

• Proven experience of fundraising in the charity sector, with a track record of achieving results in at least one of the following income streams: community, challenge events, corporate partnerships, in memory, or events.
• Strong understanding of donor motivations and what drives charitable giving across different audiences.
• Excellent written and verbal communication skills, with the ability to craft persuasive messages and build rapport.
• Confidence and professionalism in engaging and maintaining relationships with stakeholders and partners.
• Excellent time management skills
• Practical, resilient, and flexible, with the ability to adapt to changing priorities.
• Innovative thinker, open to exploring new ideas and approaches to fundraising.
• Collaborative and solution-focused, able to work constructively with others to overcome challenges.
• A team player, willing to support colleagues and take on additional responsibilities when required.
• Capable of working on difficult and sensitive issues, demonstrating kindness, integrity, and emotional resilience, and seeking or offering help when needed.

Desirable

• Experience using CRM databases (e.g. Salesforce)
• Understanding of, and interest in, mental health and suicide prevention.

WE OFFER

• A 7% employer contributory pension scheme.
• Family friendly policies.
• Death in service insurance scheme.
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period.

APPLICATION PROCESS
How to Apply
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the three competency-based questions. We recommend for you to use the STAR (Situation, Task, Action, Result) method as a way of clearly and concisely outlining your skills, knowledge and experience.

Here at James' Place, we want you to feel comfortable in sharing your authentic selves and personal experiences, so we ask that you do not submit an application that has been formulated by AI. You may wish to use AI to support with structural aspects such as grammar and formatting, however your application must reflect your own genuine experiences, critical thinking and creativity.

Key Dates
Closing date for applications: Monday 5th October, 9am

First-round interviews are expected to be held online via MS Teams w/c 12th October.

Next Steps
There will be a two-stage interview process for this role.

If your application is shortlisted, we will contact you by email following the closing date to invite you to a first-round interview with up to three members of the James’ Place team.

If successful, you will be invited to a second-round interview with up to three members of the James’ Place team.

The interviews will be competency-based, giving you the opportunity to demonstrate your skills, knowledge, and experience in relation to the role requirements outlined in the person specification.

If your application is not shortlisted, we will contact you by email within two weeks of the closing date to let you know the outcome of your application. We encourage you to register for future job alerts here, so we can keep you informed about other opportunities at James’ Place that may be of interest to you.

Support
If you have any queries or experience challenges with the application process, please email [email protected].

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.

Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

REF-231071

About you

You will be an experienced, community-focused practitioner with a strong background in co-design, participation, community research or related approaches, and experience of working directly with Global Majority communities and people from different faiths, cultures and backgrounds.

You will be a skilled facilitator and listener, able to build trust, work sensitively with lived experience and use creative, culturally grounded approaches to involve people meaningfully.

You will be curious, practical and adaptable, confident working collaboratively while also taking the lead on developing and delivering Bhip’s co-design approach.

The Opportunity

This is an exciting and unique opportunity to help shape and lead an ambitious approach to community co-design within HHU and the Bhip Programme, working alongside Global Majority communities experiencing some of Bradford’s greatest health inequities.

You will work directly with people and communities to explore their experiences of clinical and community-based health and care, including where racism, discrimination and structural barriers affect access, experience and outcomes. Using co-design, participatory research, deep listening, storytelling and creative approaches, you will explore what matters, what gets in the way and what communities tell us needs to change.

A key part of the role will be developing culturally grounded and accessible ways of working, recognising that conventional consultation and research methods do not work equally well for everyone. You will have the freedom to test and develop different approaches with communities, including creative, visual, narrative and participatory methods, and share what we learn locally and through Bhip’s wider national lottery collective network.

You will lead the development of Bhip’s co-design methodology while remaining a hands-on practitioner. Working closely with the HHU Programme Manager, Bhip Programme Lead, Insight & Evaluation Lead and Community Engagement Facilitators, you will help connect community participation, research and lived experience to Bhip’s Story-to-System approach, ensuring that what communities tell us can contribute to practical learning, action and change.

You will also help build the confidence and capacity of the wider Bhip team to work in genuinely co-designed ways and, where people want to become more involved, support community members and lived-experience leaders to develop as co-designers, peer/community researchers or Story Stewards.

The role will evolve as Bhip develops. We do not expect every method or area of work to be predetermined. We are looking for someone with the experience, curiosity and judgement to work alongside communities, test ideas, learn from what works and help us develop approaches that are meaningful in Bradford and potentially useful much more widely.

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation 

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation (LWF) continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 490,000 people and winning over £4bn of better wages for people who need it most.

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. 

Purpose 

At Citizens UK (CUK), our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

Main Responsibilities 

As the Data and Membership Officer for the Living Wage Foundation (LWF), you will play a pivotal role in supporting the smooth running of our internal processes and supporting our network of nearly 17,000 accredited Living Wage employers. Your responsibilities will span data management, customer service, finance administration, and team support. You will contribute to effective data management by supporting system updates, maintaining high-quality records on platforms such as Salesforce and ActOn, and generating reports for use by senior management.

Additionally, you will coordinate the administration and reconciliation of credit card payments and act as a liaison between the CUK Finance and LWF teams. In the area of customer service, you will manage our Employer support email inbox, respond to queries, and escalate complex issues as needed. You will also be responsible for updating internal systems, supporting merchandise and branding requests, and representing the Foundation in both written and verbal correspondence. Team support duties will include arranging logistics for team events, providing occasional administrative assistance to senior leadership, and ensuring internal handbooks and guidance remain current.  Throughout all areas of your work, you will collaborate closely with colleagues across the LWF Team to ensure we meet the needs and expectations of our employer network and other key stakeholders. 

Working as the Data and Membership Officer for the Living Wage Foundation, reporting to Senior Data and Insight Manager (LWF Operations and Insight team) your main responsibilities will include: 

Project Management 

• Support LWF team with good data management, reviewing employer pipeline numbers, reporting to Senior Management Team (SMT) when there are issues or delays. 

• Clean employer data, escalating complex issues to relevant colleagues. 

• Support the Senior Data and Insight Manager to maintain high-quality data across our systems, including Salesforce (CRM) and ActOn (marketing email platform). 

• Support the Operations and Insight Team with testing and implementation of new systems and processes. 

Learning and expertise 

• Keep internal handbooks and guidance up to date with ways of working practices, systems and policies, working with the LWF team to consider and implement improvements to make LWF an efficient and positive place of work. 

• Create and share basic reports from Salesforce for use by the team and SMT. 

Communications 

• Represent the Living Wage Foundation coherently in writing and verbally. 

• Work collaboratively with the team and across Citizens UK to ensure that we are meeting the customer service expectations of our employer network and stakeholders. 

Develop and manage external relationships 

• Manage our Accreditation Inbox, including responding to simple accreditation or form questions, and escalating more complex questions where necessary in a timely and helpful manner. 

• Update Moneypenny (LWF switchboard) on team changes, holidays etc. Receive and respond to general enquiries received through the switchboard. 

• Support on Employer Merchandise and branding requests where required, ensuring timely delivery and clear correspondence.

Develop and manage internal relationships 

• With Operations & Data Officer, support the LWF team to book items in and out of LWF merchandise library. 

• Arrange logistics for LWF all staff Away Day.

• Provide Senior Leadership Team (SLT) with occasional administrative support including booking travel, rooms, and making purchases when necessary. 

Income and resources 

• Coordinate the administration and reconciliation of credit card payments. 

• Liaise between CUK Finance team and LWF team, ensuring each team is updated on processes and working cross-team to ensure good communication. 

• Administration of LWF Away Day budget. 

Contribute towards Citizens UK’s strategic objectives 

• Responsibility for delivering agreed areas of the Foundation’s work plan.

• Work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders.

• Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders.

• Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK.

• Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team. 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

• Professional certification in project management, administration, finance (D) 

Experience 

• Previous experience supporting data management and reporting, ideally using CRM systems such as Salesforce (E) 

• Prior experience in customer service or stakeholder engagement (E) 

• Experience working in a team-based office environment (E) 

• Experience in finance administration, including credit card administration and budget management (E) 

• Experience with cross-team liaison or project coordination (D) 

Key skills and knowledge 

• Strong organisational skills with the ability to manage multiple tasks and meet deadlines (E) 

• Excellent written and verbal communication skills, with the ability to respond professionally to internal and external queries (E) 

• Proficiency in Microsoft Office and familiarity with CRM and data management systems (E) 

• Attention to detail and accuracy in handling financial and data-related tasks (E) 

• Ability to produce and analyse basic reports (E) 

• Understanding of confidentiality and data protection principles (E) 

Personal qualities & values 

• A proactive self-starter, able to work independently and take initiative (E) 

• Collaborative and able to work effectively as part of a diverse team (E) 

• Flexible and adaptable, willing to support a range of operational needs (E) 

• Committed to the mission and values of the Living Wage Foundation and Citizens UK (E) 

• Willingness to learn new systems and processes, and to support continuous improvement (E) 

• Positive, professional attitude and commitment to high-quality service (E) 

Interview date: 21-22 October 2026

Himmah is looking for a creative and organised Digital Content & Social Media Officer to help tell the story of our work across food justice, anti-racism, community organising, culture and community power.

You’ll coordinate our social media presence across Himmah and our different projects, producing regular, engaging content that brings our work, people and ideas to life. Video will be a major part of the role, alongside photography, written content, graphics and event coverage.

We’re looking for someone who understands what makes good social content, can spot a strong story, and is confident turning what is happening on the ground into content people actually want to watch, share and engage with.

You’ll also work alongside our Community Fundraiser to support fundraising campaigns with digital content and promotion, but fundraising itself will not be the main focus of the role.

This is a hands-on role for someone who wants to create, experiment, grow audiences and help shape how a social justice organisation shows up online.