1,218 Relationship management jobs

Sporting Events Administrator

The Sporting Events Team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals taking on sporting challenges and effectively managing relationships to maximise income.

As Sporting Events Administrator,you will play a significant part in contributing to a high-performing fundraising team. You will work closely with the Sporting Event Managers (SEM) and Sporting Event Officers (SEO) to drive the continued growth of the charity’s sporting event fundraising income. You will also be required to show excellent organisation and relationship-building skills to support supporters.

Please note: This role will be known internally as *Sporting Events Executive.

Key Responsibilities:

· Be the first point of contact for all Sporting Event fundraisers, providing excellent customer service, acknowledging support and increasing long-term loyalty.

· Provide effective administrative support to the Sporting Events team, including maintaining accurate records, managing inbox and telephone queries and supporting smooth event delivery.

· Provide organised administrative support to SEOs across a range of sporting events and tasks, helping to coordinate day-to-day activity and manage competing priorities.

· Fundraising data management including adding new constituents to the fundraising database (Salesforce), ensuring details are accurately recorded and maintained and that supporters are appropriately thanked.

· Ensure fundraisers and volunteers have all necessary materials for fundraising initiatives.

Event and Supporter Management

· Support the team in managing the sporting events as agreed with the Sporting Events Manager (SEM). Including recruitment of sporting places, recruitment of volunteers, communications plans, event marketing and event attendance.

· Working alongside the SEM and the SEO to manage the stewardship of all supporters.

· Build and manage relationships with prospective and current sporting fundraising supporters through prompt, helpful, professional and friendly contact.

· Proactively contact fundraisers by phone to offer encouragement, guidance and tailored support, helping those who need additional stewardship to build confidence and maximise their fundraising potential.

· Taking the opportunity to maximise income and long-term support with every fundraising supporter, suggesting ARUK fundraising products where appropriate.

· Schedule and deliver stewardship good luck calls for all portfolio sporting eventers.

· Drafting prompt, professional thank you letters and certificates to fundraising supporters.

· Managing emails sent to sporting events inbox.

Events Support

· Support in the effective delivery of sporting fundraising events for ARUK.

· May include relationship management with suppliers and logistics companies.

· Attendance of weekend events where necessary.

Knowledge, skills and experience needed:

· Experience of working in a customer service role

· Use of CRM or database systems

· Confident working with computers – good knowledge of Word, Excel, Outlook and databases

· Excellent, enthusiastic telephone manner

· Ability to build rapport and establish relationships with our supporters quickly and effectively

· Excellent written and verbal communication skills

· Excellent organisational skills

· Excellent attention to detail

· A professional and hard-working team player

· Flexibility to work occasional unsociable hours and willingness to travel independently

· Contagious enthusiasm to inspire supporters

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £24,788 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 4th October 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Help strengthen the organisation behind the UK’s professional voice and trade union for midwives and maternity support workers.

Location: Hybrid, with travel to London and across the UK as required
Applications close: 9 a.m. Monday 12th October 2026

Who we are

The Royal College of Midwives (RCM) is the membership organisation, professional association and trade union for midwives and maternity support workers across the UK.

We support our members throughout their careers, from education and training through to the day they leave the profession. Our work is guided by members and focused on improving their working lives, amplifying their voices and building our midwifery community.

The RCM plays an important role in maternity services, workforce issues, professional leadership, campaigning and public policy. Our members need an organisation that is influential, responsive and trusted, with the systems, insight and confidence to support them well.

About the role

The Chief Operating Officer will help the RCM turn its strategy into disciplined, inclusive and member-focused delivery.

Working closely with the Chief Executive, Board, Executive Team and colleagues across the four nations, you will strengthen the business engine behind the RCM’s purpose. This includes financial planning, governance, risk, compliance, digital, data, CRM, operational performance, supplier management and organisational improvement.

The role comes at an important stage in the RCM’s development. We have made significant progress in working as One RCM, bringing together our professional association, trade union, membership and business functions around a shared commitment to members. The next COO will build on that work by improving financial grip, strengthening data and insight, developing clearer systems and helping teams work with greater confidence and accountability.

What we are looking for

You will bring significant senior leadership experience in a broad organisational role, such as COO, Deputy CEO, Chief Executive, Director of Corporate Services, Director of Resources or a comparable position.

You will understand how to build strong business infrastructure, improve systems and lead change through people. An accounting qualification is not required; however, you will have experience delivering strategic financial management. Importantly, we need someone confident with governance and risk, who is interested in how data, CRM and insight can improve member experience and decision-making.

You do not need to have worked in an organisation exactly like the RCM. Experience in a membership organisation, professional body, trade union, charity or values-led organisation would be helpful, but we are also interested in leaders from other settings who bring the judgement, curiosity and humility to understand our distinctive role.

If you connect with the RCM’s purpose and can help strengthen the organisation that supports midwives and maternity support workers across the UK, we would be pleased to hear from you.

Please click on the link to be redirected to the Peridot Partners website, where you can find full details of the role and how to apply.

Applications for this role close at 9 a.m. Monday 12th October 2026.

Trust Fundraiser, L’Arche UK

ABOUT THE ROLE

Hours of work: 37.5 hours per week, but would consider 30 hours per week

Salary: £30,159 - £31,507 (depending on experience) for FTE, £24,127.20 - £25,205.60 (pro-rata for 30 hours per week)

Place of work: Hybrid, with approx. 1 day per week in our Liverpool or Manchester offices 

Reports to: Fundraising Manager

Contract type: Permanent. Full-time or part-time

Closing date: Sunday, 18th October, at 23:59

Note: This position does not offer visa sponsorship.

Discover what makes L’Arche a rewarding place to work - explore our employee benefits here.

Main purpose of the role

The Trust Fundraiser will work closely with the Fundraising Manager and colleagues across L’Arche to develop cases for support, submit funding applications to charitable trusts and foundations, and monitor and report on progress.

ESSENTIAL CRITERIA:

• Experience of researching, engaging and developing relationships with funders, including trusts and foundations, resulting in funding. 
• Experience of writing persuasive funding applications, bids, proposals, or grant submissions.
• Experience of managing multiple projects, deadlines, and competing priorities effectively. 
• Experience of maintaining accurate records, monitoring progress, and reporting against targets or project outcomes. 
• Experience of building and maintaining positive relationships with internal and external stakeholders. 

You can find more details about L'Arche UK here.

A full job description and person specification can be found in the Recruitment Pack.

To apply, please submit your CV and answer the questions from our online application form. 

• First stage interviews will take place on the week commencing 2nd November via Microsoft Teams.
• Second stage interviews will be in person at Liverpool or Manchester Community, fundraising office, week commencing 9th November

We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.

Please also read our privacy notice for job applicants.

You will have autonomy and will need to help guide the team, shape priorities, and will be working closely with Foundation colleagues delivery partners, funders and communities, the postholder will lead on the collection, analysis and communication of evidence to demonstrate impact, improve delivery and inform future investment decisions. This role will work closely with the Impact Manager and Sport for Development Officer. 

The role will support a range of programmes including: 

• Sport and Life Skills 

• Young People's Mental Health and Wellbeing 

• Youth Crime Prevention

• Community Development and Strengthening Communities 

• Other Foundation-funded programmes and initiatives 

The successful candidate will play a key role in ensuring that learning and evidence are translated into action, helping Active Essex Foundation maximise its impact and continuously improve its programmes. You will be a self starter with strong motivation to drive the work.

Active Essex Foundation is a successful and growing charity dedicated to creating the conditions for young people and communities across Essex to thrive. Our work focuses on three core areas: improving young people’s mental health, reducing vulnerabilities to youth crime and exploitation, and strengthening communities through trusted relationships and positive engagement. We collaborate with a network of over 100 community organisations and local partners to design and deliver programmes that use physical activity, mentoring and community support as tools to build resilience, improve wellbeing and reduce inequalities. Everything we do is shaped by the real experiences of the people we serve, ensuring our interventions are meaningful, accessible and rooted in what communities tell us they need.

The AEF Impact Leadwill operate within a matrix management structure.Professional line management, technical supervision and quality assurance will be provided by the Impact Manager and Intelligence Manager within the Insight & Evaluation Team.

Operational direction and programme priorities will be provided by the AEF Operations & Development Manager and the 3 AEF Project Managers ensuring the role is fully embedded within Foundation activity. The post holder will require relationship building and negotiation skills to work with AEF team to scope the priorities and the work required whilst maintaining consistent research and evaluation standards across Active Essex.

Impact Manager - Operations

Contract: Permanent

Function/Team: Operations

Location: London, UK

Hours: 40

Reporting to: Director of Operations

Salary: £36,650 – £42,550, dependent on experience

STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention efforts disrupt the criminal business of human trafficking, making it too high-risk and low-profit to sustain.

We're looking for an Impact Manager to lead the way STT measures, evidences, and communicates the difference our work makes, coordinating our impact measurement framework, managing KPI data and dashboards, supporting grant and programme design, and turning evidence into clear reporting for funders, the Board, and SLT.

What You'll Do

• Coordinate impact measurement across teams and partners, and maintain our indicator library and reporting templates.

• Manage KPI data, dashboards, and performance reporting for SLT, the Board, and funders.

• Support grant proposals with theories of change, logframes, and MEL plans.

• Turn evidence into compelling impact case studies and stories of change.

What You'll Bring

• Strong organisational skills and the ability to manage multiple priorities across teams.

• Confident written communication, translating data into clear reports and stories.

• Analytical skills, comfortable managing datasets in Excel or equivalent tools.

• Experience using digital tools to improve reporting efficiency.

We're proactively building a candidate pool that includes people with lived experience of trafficking or exploitation. There's no expectation to share your own experience, in the process or once in post - we believe it offers a unique compass for this work.

STOP THE TRAFFIK is committed to safeguarding and promoting the welfare of vulnerable children and adults. We expect all staff to share this commitment and to undergo appropriate checks, which may include an enhanced DBS check.

Benefits:

• A friendly, supportive team.

• Opportunity to engage with global partners and influential funders.

• Autonomy to shape fundraising approaches and contribute innovative ideas.

• Healthcare cash benefit scheme (with the option to include partner/children).

• Corporate eye-care scheme.

• Life insurance.

• Non-contributory Group Personal Pension Scheme with 7% employer contribution.

• 30 days annual leave plus 8 bank holidays (rising to 32 days with service).

• Cycle to Work scheme.

• Season Ticket Loan.

• Ability to swap two bank holidays to suit personal needs.

• Flexible working policy that supports staff wellbeing.

• Access to internal and external training opportunities.

If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter (both in pdf format) that evidences your ability to be successful in this role. Only applications sent via email will be considered to ensure an equitable review process. The deadline to apply is Monday 5th October 2026.

We cannot sponsor applicants at this time.

We actively encourage applications from people of all backgrounds, minority, and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.

Registered Charity No. 1127321

This is an exciting opportunity to develop Momentum’s corporate partnerships 
programme at a time of ambition and growth for the charity. Working as part of the 
corporate partnerships team, you will develop and deliver a focused approach to 
corporate fundraising, building long-term partnerships that generate sustainable income 
and create meaningful opportunities for companies and their employees to support our 
work.

This is a hands-on role combining new business development with the stewardship and 
growth of existing partnerships. You will identify and secure new opportunities, create 
compelling and tailored partnership propositions, and build strong relationships with 
corporate supporters at every stage of their journey with Momentum.

The role will suit a proactive and commercially aware relationship-builder who can think 
strategically, work independently and turn opportunities into action. You will work closely 
with colleagues across the charity to develop creative partnerships, deliver agreed activity 
and help corporate supporters understand the difference their support makes.

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Manager (Lead).

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy administration and promotion and/or in memory fundraising, as well as excellent communication skills and a strategic mindset. We need someone with previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting - who is able to lead and inspire our supporters and staff in order to generate long term income and awareness for the charity.

To be successful in this role you will: 

• Lead the development and delivery of legacy marketing and in-memory fundraising strategies to drive sustained income growth and supporter retention
• Be self-motivated, independent and target-driven
• Act as the subject matter expert on legacy administration and in-memory giving, providing guidance, training, and mentoring while promoting a strong culture of philanthropy
• Manage all aspects of legacy casework, including complex and contentious cases, ensuring effective stakeholder relationships and full compliance with legal, regulatory, and best practice standards
• Oversee data management, reporting, and analysis to generate insights, improve processes, and support accurate forecasting and long-term financial planning
• Collaborate across teams to maximise fundraising opportunities, enhance donor engagement across channels, and deliver impactful events and integrated giving initiatives
• Posses a natural confidence in talking to people with high emotional intelligence and resilience due to the sensitive nature of the role, with excellent communication and relationship building skills.

What we offer: 

• Flexible and hybrid working to support work-life balance 
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Enhanced Maternity and Paternity Pay 
• Employee Assistance Program and Lifestyle Savings
• Free flu jabs 
• Cycle to work scheme 
• Charity events throughout the year 
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 
• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance. 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Legacy and In Memory Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

Database & Fundraising Manager

£38,000–£43,000 | Fully Remote | UK | 7-Month FTC | Immediate Start | Potential to Become Permanent

Sector: Animal Welfare Charity
Reporting to: General Manager / CEO
Working pattern: Fully remote 
Contract: 7-month Fixed Term
Start: Immediate
Salary: £38,000–£43,000pa

The Opportunity

We are supporting an established UK animal welfare charity with the appointment of a Database & Fundraising Manager on an initial 7-month fixed-term contract, with the potential for the position to become permanent. Ideally able to travel to the Kent office Wednesday's but not essential.

This is a hands-on fundraising operations role with responsibility for the charity's CRM, supporter data, income processing, reconciliations, direct debits, lottery administration and fundraising campaign data.

You will work closely with the fundraising team, senior leadership and external accountants and suppliers, taking ownership of accurate data and efficient processes during a period of transition.

Key Responsibilities

• Manage the charity's Raiser’s Edge CRM, including data entry, cleansing, imports, exports and supporter records.

• Produce data selections, segmentation, reports and analysis for fundraising and communications.

• Manage direct debit and standing order administration, including uploads, cancellations, unpaid payments and reconciliations.

• Reconcile fundraising income against bank and accounting records and investigate discrepancies.

• Oversee lottery administration, including membership records, monthly draws and winner communications.

• Support fundraising appeals through data selections, exports and coordination with external mailing suppliers.

• Monitor fundraising income and produce accurate reports.

• Maintain database processes, documentation and data quality.

• Provide general fundraising and supporter administration as required.

About You

We're looking for an experienced fundraising database, CRM, data or income-processing professional with:

• Proven experience using Raiser’s Edge or a comparable fundraising CRM.

• Advanced Excel and strong data-management skills.

• Experience working with large datasets, imports/exports, segmentation and reporting.

• Experience with direct debits, standing orders, income processing or financial reconciliation.

• Exceptional attention to detail and accuracy.

• Strong organisational and problem-solving skills.

• The ability to work independently and manage competing priorities.

• A good understanding of CRM data quality and best practice.

Charity or fundraising experience is desirable but not essential.

Why this role?

A varied, hands-on opportunity combining CRM, fundraising data, income processing and operations, within a purpose-led animal welfare organisation. The role offers significant ownership and the potential to continue permanently following the initial contract.

If you have the above skills and experience and are immediately available please apply online today, I would love to have a conversation with you!

Applications are being considered immediately, and successful candidates will be invited to interview as soon as possible.

Accreditation Manager        

Salary: £58,000p.a.

Contract: Permanent

Hours: 37.5 hours per week 

Location: Wigan or Home Based with extensive travel throughout the UK and occasional international travel.

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.

About the role

This is a leadership role for someone who can combine strategic thinking, strong project management, commercial awareness and excellent stakeholder engagement. You will ensure our accreditation programmes continue to inspire participation, generate income and deliver measurable impact for people, places and the environment.

As Accreditation Manager, you will lead the strategy, growth and delivery of our accreditation programmes, ensuring they support accessible, high-quality places, promote wellbeing and sustainability, generate income and demonstrate measurable impact. You will oversee budgets, partnerships, quality assurance, impact reporting and programme teams, while acting as a senior contact for government, sector bodies, partners, customers and stakeholders in the UK and internationally.

We are looking for someone with strong leadership, project management and relationship-building skills, together with the confidence to work with senior stakeholders and represent the organisation externally. You will bring experience of managing budgets, developing commercial or partner-funded relationships, solving complex problems and leading teams to deliver high-quality outcomes.

Knowledge of the green spaces sector is essential, while knowledge of the coastal and hospitality sectors would be an advantage.

Benefits

All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights. You can view our range of benefits on our website.

Diversity & Inclusion

We are committed to building a diverse workforce and welcome applicants from all backgrounds including those from underrepresented groups.

If you need any reasonable adjustments throughout the recruitment process, please let us know. 

How to Apply

If this sounds like the perfect role for you and you’d like to help us make a difference, we’d love to hear from you.  Please review a copy of the full job description and ensure you meet the essential criteria before applying. 

After reading the application information, if you would love to work with us please continue to apply.

As part of the application process you will need to answer 3 sift questions relating to your relevant experience and submit your tailored CV which highlights how you meet the essential criteria of the role.  We also ask that you complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

Please submit your application before the closing date.

The deadline for applications is 09:00 Monday 28 September 2026. Please note we reserve the right to close this vacancy early, so recommend that you submit your application at the earliest opportunity. 

Interviews will be held via MS Teams on 14 or 15 October 2026. 

If you require an in-person interview, please let us know. 

We have signed the pledge to always #ShowTheSalary for the roles that we advertise.

No agencies please.

REMAP is a national charity which helps disabled people across the UK, achieve greater independence and a better quality of life. Our community of volunteer engineers design and create equipment when no commercial alternative exists – at no charge to the individuals we help. We are the UK’s only charity providing innovative, custom made and personalised equipment for disabled people. 

We are looking for an experienced Fundraising Manager to focus on leading and developing a diverse programme of fundraising activities that will generate sustainable income and support the organisation’s very compelling cause. REMAP is unique.

Our new Fundraising Manager will be ambitious and enthusiastic, with outstanding written communication and interpersonal skills who is able to develop excellent relationships with volunteers, donors and staff. They will:

• Develop and deliver an effective fundraising plans
• Build relationships with donors, trusts, foundations and corporate partners
• Manage applications, reporting and fundraising targets
• Work closely with REMAP's CEO and colleagues to communicate the impact of our work

To apply please submit your CV and Covering Letter outlining how you meet the personal specification by the deadline of midnight on Monday 28th September 2026. Interviews will take place online via Teams on 12th & 13th October 2026. 

Worcester Community Trust (WCT) is looking for a Director of Services to provide strategic and operational leadership for our community-based services. The postholder will be responsible for ensuring services are high quality, responsive to local need, financially sustainable and delivered in line with contractual, legal and organisational requirements.

The role will provide leadership and oversight to relevant Contract Managers, Team Leads and service teams, ensuring effective performance management, contract delivery, budget control, risk management, partnership working and continuous improvement. The postholder will contribute to WCT-wide strategy and work closely with the CEO, fellow Senior Leadership Team members and the Board of Trustees.

About Worcester Community Trust

Worcester Community Trust (WCT) is a registered charity that runs six community centres across Worcester, providing facilities and services for people of all ages. We aim to be at the heart of thriving communities — connecting people, building confidence, and empowering positive change.

Our services aim to increase feelings of wellbeing, reduce loneliness and isolation, offer specialist support for survivors of domestic violence, support people into training, education and employment and work with people to deliver local services especially for young people, families and older people.

Vision: To work with residents to build communities where people feel connected, supported and empowered

Mission: Bringing Communities Together by enabling the provision of services and activities for all.

Our values:

• Collaborative – we acheive more together with local people and partners.
• Inclusive – we welcome diversity and value uniqueness.
• Ambitious – we drive progress through innovation and creativity.
• Delivering Excellence – we invest in our people and infrastructure to provide high-quality services.

Key Areas of Responsibility

Strategic Leadership and Service Development

• Contribute as a key member of the Senior Leadership Team to WCT’s organisational strategy, business planning and future development.
• Provide strategic leadership for the community-based services portfolio, ensuring services remain relevant, effective and aligned with WCT’s mission, values and strategic priorities.
• Use service data, community insight, evaluation and feedback to identify opportunities for improvement, innovation and growth.
• Work with the CEO and colleagues to identify funding and partnership opportunities that support the sustainability and development of services.

People Leadership and Management

• Lead, support and develop managers and team leads within the service area, setting clear expectations and ensuring effective supervision, performance management and communication.
• Promote a positive, accountable and inclusive culture that encourages teamwork, professional development, initiative and continuous improvement.
• Ensure staffing structures, deployment and resources are appropriate to contractual requirements, service demand and available budgets.
• Support recruitment, induction, development and, where required, formal peoplemanagement processes in line with WCT policy.

Contract, Performance and Quality Management

• Oversee the implementation and delivery of multiple contracts, grants and commissioned services across the community-based portfolio.
• Ensure clear systems are in place to monitor outputs, outcomes, quality, contractual milestones and service-user experience.
• Analyse quantitative and qualitative information and produce clear, accurate reports for funders, commissioners, the CEO, Senior Leadership Team and Board of Trustees.
• Ensure subcontracted or partner-delivered activity is appropriately monitored and managed where applicable.
• Address underperformance promptly and support managers to implement effective improvement plans.

Financial Management and Sustainability

• Lead the development and management of service budgets, including budgets of significant value, ensuring expenditure remains within agreed funding and organisational parameters.
• Monitor income, expenditure, forecasts and variances in partnership with the Head of Finance & Resources and relevant managers.
• Ensure resources are used efficiently and that services demonstrate value for money and financial sustainability.
• Contribute to funding applications, tenders, business cases and service-costing activity where required.

Risk, Governance and Compliance

• Identify, assess and manage risks relating to service delivery and ensure significant risks are escalated through WCT’s organisational risk-management arrangements.
• Ensure services comply with contractual requirements, WCT policies, data protection requirements, safeguarding arrangements and relevant legislation and guidance.
• Contribute to the development and review of organisational policies and procedures within the postholder’s areas of responsibility.
• Maintain appropriate professional boundaries, confidentiality and information-governance standards.

Partnerships and Representation

• Develop and maintain strong relationships with commissioners, funders, statutory agencies, VCSE organisations, local communities and other partners.
• Represent WCT professionally at strategic and operational partnership meetings, networks and forums.
• Promote collaboration across WCT services and with external partners to improve pathways, reduce duplication and strengthen outcomes for local people.
• Protect and enhance the reputation of WCT in all internal and external relationships.

Safeguarding, Health & Safety and Organisational Responsibilities

• Actively promote a culture in which safeguarding is everyone’s responsibility and ensure
  concerns within the service area are managed and escalated in accordance with WCT
  procedures.
• Adhere to WCT’s safeguarding, Health & Safety, GDPR, equality, professional boundaries, social media and Code of Conduct requirements.
• Complete mandatory training and maintain the knowledge required for the responsibilities of the role.
• Promote equality of opportunity, dignity and respect for employees, volunteers, partners and service users.
• Undertake other duties commensurate with the seniority and responsibilities of the post, as reasonably required by the CEO.

• Adhere to WCT’s safeguarding, Health & Safety, GDPR, equality, professional boundaries, social media and Code of Conduct requirements.
• Complete mandatory training and maintain the knowledge required for the responsibilities of the role.
• Promote equality of opportunity, dignity and respect for employees, volunteers, partners and service users.
• Undertake other duties commensurate with the seniority and responsibilities of the post, as reasonably required by the CEO.

For full details including a Person Specification, please download the Recruitment Pack here

What you get…

• Be part of an amazing, welcoming passionate community.
• Put your skills to use to create positive social impact.
• A voice and input into shaping and influence services and decisions.

What we offer…

• Holiday – 25 days plus bank holidays (pro-rata for PT staff) plus an extra day of birthday leave and two additional self-care days
• Commitment to continued professional development
• Access to Westfield Health which provides a range of benefits towards health & wellbeing as well as support with essential healthcare (after completion of probationary period)
• Free Parking
• Life Assurance and a pension contribution of 3%
• Access to professional bereavement and probate support
• An annual celebration and investment review
• A blue light card scheme

Representing the City

WCT is committed to equality of opportunity, fairness and inclusion, and to being representative of the communities we serve. We welcome applications from people with a wide range of backgrounds, perspectives and experiences.

To apply please visit our website.

Closing Date: Sunday 4th October 2026

We are seeking an experienced and dynamic Shop Manager to oversee the daily operations of our RSPCA Surrey East charity shop in Redhill.

You will take full day-to-day ownership of the store, driving retail sales, recruiting and inspiring volunteers, and leading community engagement to generate vital funds for local animal welfare.

Key Tasks/Job Description

Shop Operations

• Manage all aspects of the charity shop, including staff and volunteer management, stock management, merchandising, and financial procedures.

• To meet the agreed sales targets and ensure that direct costs are kept to a minimum

• Ensure that the shop and window presentation standards meet our Branch vision, including the rotation of goods, window displays and promotional activities

• Ensure the appropriate standards of cleanliness are maintained throughout the shop

• Be proactive in the generation of donated stock, managing stock collection efficiently and effectively in accordance with Branch & Society guidelines

• Ensure trading hours are strictly adhered to

• Process donated stock to the agreed standards and timescale

• Ensure all financial management, cash handling, daily banking and security procedures are followed

• Ensure all relevant administration is completed within the agreed timescales

• Manage the sales and administration of any bought-in (i.e. new) goods

• Manage the sale of goods online.

Property

• Assume overall responsibility for the shop premises, including key holding

• Ensure compliance with the branch’s health and safety policy (including fire safety, risk assessments and security procedures) and relevant legislation

People/Line Management

• Recruit, train, manage and support staff & volunteers while adhering to the agreed Branch standards, policies and relevant legal legislation

• Complete annual appraisals, including the setting of targets for shop staff within the agreed timescales, and conduct regular one-to-one review meetings with staff

• Ensure that the level of volunteers is sufficient to operate an effective charity shop operation

• Complete relevant training for volunteers and ensure volunteers feel included and motivated 

• Ensure that appropriate HR policies and procedures are adhered to in compliance with the relevant employment legislation and branch employment policies and procedures, seeking guidance from the Branch Manager as required

General

• Actively promote all Branch & Society initiatives and campaigns to promote awareness of the charity

• Ensure high levels of customer service are maintained

• Build and develop positive internal and external relationships to ensure maximum income for the charity

• Promote the shop in the local area using all available promotional opportunities (subject to any Branch rules for communication with the media)

• To carry out such other tasks as directed by the Branch Manager

Branch Policies

• Adhere to the Branch’s charitable objectives.

• Fully comply with RSPCA Surrey East Branch’s procedures, ensuring these are carried out in relation to the post.

• To be an ambassador for the Branch and professionally represent the Charity at all times.

Health And Safety

While at work, all staff are required to:

• Take care of their own health and safety and that of others who may be affected by their acts and omissions. 

• Co-operate with Branch health and safety policies and procedures.

• Ensure, so far as is reasonably practicable, the health, safety and well-being of their staff, volunteers and others who may be affected by branch activities

Knowledge, skill and experience

______________________________________________________________

EDUCATION & TRAINING

Essential

• Good general level of education, at least to GCSE standard or equivalent

Desirable

• Retail management qualification

EXPERIENCE

Essential

• Comprehensive retail management experience
• Proven line management experience
• Experience of managing budgets and accounts
• Experience of handling difficult people management issues
• Experience of cash handling and financial management procedures (including completion of sales records)

Desirable

• Charity retail management experience
• Fashion retail experience
• Experience of recruiting and working with groups of volunteers
• Training, coaching and mentoring skills

SKILLS AND COMPETENCIES

Essential

• Excellent communication skills both written and oral
• Excellent organisational skills, with an ability to follow procedures and pay attention to detail.
• Computer literate
• Ability to motivate and influence others
• Ability to prioritise workload, balancing competing demands
• Ability to meet tight deadlines
• Knowledge of health and safety legislation

Desirable

• Understanding of charity law

PERSONAL QUALITIES

Essential

• Sympathy with the RSPCA’s aims and policies 
• A proven leader with drive and enthusiasm
• Calm under pressure
• Resilient in the face of setbacks
• Ability to relate well to people from all backgrounds
• Honest, trustworthy and reliable

Desirable

• Ability to be flexible when working with volunteers, willing to seek compromise rather than the “perfect solution”
• Willingness to learn and acquire new skills through training and development

SPECIAL CIRCUMSTANCES

Essential

• Willing and able to work longer than the contracted hours on occasion, when the job demands

Desirable

• Full valid UK Driving licence

_____________________________________________________________

Additional Duties 

• To foster the highest standards of performance, discipline, honesty, and integrity from Branch staff and volunteers. 

• To maintain and cultivate a culture where everyone is valued, respected and equipped to do their job.

• To carry out such additional or other duties of a reasonable nature as directed by the Branch Manager from time to time, in consultation with the post holder, to meet the needs of the Branch.

Review

The main responsibilities of this job will be reviewed on a regular basis in conjunction with the post holder to comply with agreed Branch Strategies and operational needs.

Job Context

The Branch Shop Manager plays an important role in driving the performance of the charity shop and guiding staff and volunteers to meet the shop’s targets.

Stella Maris UK is looking for an experienced and confident Senior HR Manager to drive and deliver our people-focused HR strategy that supports employee wellbeing and organisational growth.

About the Role

Reporting to the Director of Resources, this is a senior leadership role with responsibility for promoting the vision, mission and values of the organisation. 

You’ll oversee all aspects of human resources, including recruitment, employee relations, performance management, learning and development, and policy implementation, and will provide leadership and support to the HR team. 

You’ll also work collaboratively across the organisation to foster a positive, inclusive and high-performing workplace culture. 

About You

We’re looking for a confident leader with experience in human resources leadership, employee relations, organisational development, workforce planning, and people management, as well as experience in leading teams and building strong relationships with a wide range of internal and external stakeholders.

You’ll;

• Have CIPD or equivalent professional HR qualification.

• Be educated to degree level or equivalent experience.

• Have experience managing HR functions within a charity, not-for-profit, public sector, or mission-driven organisation.

• Have experience of advising senior leaders on people matters.

• Have strong knowledge of UK employment law and HR best practice.

• Have strategic thinking and organisational development capability.

• Have strong communication, coaching, and influencing abilities

Compassion in World Farming International is a global movement transforming the future of food and farming. Lead our UK and international legacy marketing programme and help inspire supporters to leave a lasting gift for farm animals, people and the planet.

Senior Legacy Marketing Manager (UK and International)

Role type:Full time; Permanent

Location:Godalming, Surrey - HQ. Hybrid working pattern 2x days per week in the office: Tuesdays & Thursdays. The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes.

Salary: £45,000 to £50,000 per annum (depending upon skills and experience)

About the role 

As our Senior Legacy Marketing Manager (UK and International), you’ll lead the strategic development and delivery of Compassion in World Farming’s legacy marketing programme across the UK and internationally. This is a vital role within our Global Fundraising team, helping to shape a sector leading legacy strategy that inspires supporters to leave a lasting gift for farm animals and the planet. 

As part of this exciting role, you’ll be responsible for: 

• Legacy strategy and coordination – Leading the development of Compassion’s UK and international legacy marketing strategy, reporting on KPIs and identifying opportunities to strengthen engagement and investment.
• UK legacy marketing delivery – Overseeing and delivering legacy communications across direct mail, email, social media, website content, events, supporter engagement and promotional campaigns.
• International legacy delivery – Supporting fundraising teams in France, Italy, the Netherlands, Spain, the USA and Poland to deliver locally relevant legacy campaigns, content, training and enquiry handling.
• Supporter care – Responding sensitively and efficiently to legacy enquiries and helping colleagues feel confident talking to supporters about gifts in wills.

About you

To succeed as our Senior Legacy Marketing Manager (UK and International), you’ll be a confident and strategic legacy marketing professional with a strong track record of delivering impactful campaigns that inspire supporters to leave a very special gift. You’ll bring a deep understanding of legacy fundraising, ideally gained within the charity or NGO sector, and feel comfortable working across both UK and international markets. 

You’ll be highly organised, proactive and detail-oriented, with the ability to craft compelling messages for direct response and manage multi-channel campaigns. 

Skills and experience you’ll need to bring as part of this role: 

• Track record and knowledge of legacy marketing and legacy strategy, ideally as a practitioner.
• Strong understanding of direct marketing, digital marketing or supporter fundraising, with excellent copywriting and creative skills.
• Proven strategic planning skills, with the ability to manage budgets, suppliers, data and reporting.
• Experience of working collaboratively with international teams across multiple countries and time zones.
• Ability to engage supporters with sensitivity, care and confidence, including through legacy events and enquiry handling.
• Proficiency in relevant fundraising or database systems, ideally Salesforce CRM.
• A demonstrable interest in farm animal welfare issues and Compassion’s mission.

If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.

Why join us

This is a rare opportunity to lead a global legacy marketing programme that directly supports a mission to end factory farming. 

We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including: 

• 25 days annual leave + bank holidays 
• Health Cash Back Plan and 24/7 GP access 
• Employee Assistance Programme and MHFA support 
• Premium Calm App subscription 
• Electric car scheme available
• Defined contribution pension scheme 
• Enhanced discretionary sick pay 
• Hybrid working model (role and location dependent) 
• Free onsite parking and office next to mainline station 
• Cycle Benefit scheme and other savings options 
• Ongoing learning and development opportunities 

How to apply and key dates

If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV. 

Please note that we may begin interviews on a rolling basis, so early applications are encouraged. 

Closing date: 29 September 2026

1stStage (Teams) Interview

2ndStage (Face to Face at HQ) Interview, with task

“Join us in building a more compassionate future for animals, people, and the planet.”

As part of Stage 1 interviews, shortlisted candidates may, for some roles, receive pre‑shared, values‑based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we’re always happy to support candidates.

About Compassion

Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.

Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page on our website. 

To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based.  

Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.