Safeguarding officer jobs

Information about Headway Gloucestershire:-

Headway Gloucestershire was established in 1987 and since then has been working to make a positive difference to the lives of people over 18 with an acquired brain injury.  We provide specialist recovery support and respite through the following services

• OurCommunity Links Service provides outreach information, specialist brain injury recoveryadvice for people with an acquired brain injury and their families and supports them as they come toterms with the changed circumstances brought about by brain injury. The service includes benefits advice and collaborative working with other organisations such as Adult Social Services, Housing Providers and other VCSE organisations
   
• Our Enablement Service is centre based and open every weekday offering activities that focus on the five elements of rehabilitation: emotional functioning; cognitive functioning; learning; social interaction and behaviour. This takes the form of a structured timetable so that those with an acquired brain injury can select the activities thathelp them work towards their goals.We work one to one and also employ a group format to harness theunique recovery benefits of peer contact and support. 
   
• OurCarer Support Groups provide a relaxed environment withinthe community where people with an acquired brain injury and their families can meet new people, share experiences and support each other.We provide training events, social events and facilitate familysupport groups. 
   
• Our Peer Support Groups provide an opportunity once a month in different locations for people with an acquired brain injury to discuss topics of interest and to share challenges, tips and provide positive support.
   
• Our Community Hubs are delivered in locations around the county in community venues and are tailored to the needs of the group for up to 3 hours. They include physical exercise sessions, focussed discussion groups, advice and support related to acquired brain injury and the opportunity to develop a local support network
   
• Our Hospital Liaison service is where we attend the Gloucester Royal Hospital once every two weeks at an agreed time to offer support to individuals and their family during the early stages of rehabilitation.

Headway Gloucestershire is a busy, growing charity providing services to people with an acquired brain injury and their families and carers.  Every year we are challenged to raise funds to help deliver our services.

CEO Role

You will lead and motivate a small team of staff and volunteers and work with them to provide a person centred, enabling and outcome focused support service to people over 18 with an acquired brain injury.  You will seek opportunities for planned development and growth and build on the success of our existing services to increase our offer.

You will act as principal spokesperson and advocate for the charity, demonstrating integrity and commitment to key stakeholders, partners and donors to ensure the best outcomes for people affected by brain injury in the Gloucestershire area.

You will be joining at an exciting time as we work together with health and social care partners to monitor and understand the needs of people with brain injury in Gloucestershire and influence the pathway for rehabilitation and longer-term support.

The ideal candidate will have experience of managing a small organisation in the charity or care sector, developing strategy and business plans, a track record of securing funding in a tough financial climate, excellent communication skills and the ability to motivate and develop a team of staff and volunteers.

Headway Gloucestershire is an equal opportunity employer and committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful applicant will need to undertake an enhanced DBS check.

Salary
£50,000 - £52,000 (Pro Rata) with a possible bonus for meeting agreed fundraising targets

Based at
Headway House, Gloucester

Hours
37.5 hours per week with the option of some flexibility depending on business need

Contract
Permanent

Responsible to
The Board of Trustees

To find out more about this role, please email us.

To apply for this position please send your CV and maximum of a two-page personal statement outlining how you meet the requirements for the role.

We’re looking for a Training Officer to help us develop and deliver high quality learning and professional development for people working with and for young people across the North West.

This is a great opportunity for someone who enjoys creating and delivering engaging training and supporting others to learn and grow.

Working with our Learning, Workforce Development & Equality Manager, you’ll help shape our learning offer and support a skilled, confident and connected youth sector workforce.

What you’ll be doing

• Design and deliver engaging training and workshops (online and in person)

• Build relationships with learners, partners and organisations

• Support learning events, networks and Communities of Practice

• Use feedback and evaluation to improve what we do

We’re looking for someone who has:

• experience of training, facilitation or learning and development

• confidence delivering engaging sessions to different audiences

• good communication and organisational skills

• an understanding of youth work or the issues affecting young people

• a commitment to equality, inclusion and safeguarding

More information in attached recruitment pack - closing date Monday 21 Sep 2026 @ 12 pm

Interviews will be held in person on Tuesday 29 September 2026.

Inclusion Barnet is Barnet's Deaf and Disabled People's Organisation (DDPO), committed to creating more inclusive communities and greater social justice for all. We are looking for a Community Development Outreach Officer to support voluntary, community, faith and social enterprise organisations across Barnet.

This is a community-based outreach role that will play a key part in supporting Barnet's local voluntary, community, faith and social enterprise (VCFSE) sector. The role delivers as part of the award-winning Barnet Together partnership with Young Barnet Foundation and Groundwork London.

A significant majority of this role will be based in the community. The successful candidate will spend most of their time travelling across Barnet, meeting organisations face to face, attending local meetings and events, visiting communities and building relationships with existing and potential members. Applicants must therefore be comfortable with regular travel throughout the borough and confident working independently in a range of community settings.

The postholder will carry out proactive outreach to community groups, voluntary organisations, resident-led groups and local networks. They will build trusted relationships, identify development needs and help organisations access the support, training and opportunities available through Inclusion Barnet Community Organisation Support. The role will involve providing one-to-one support to organisations on areas such as governance, safeguarding, small funding bids and project planning, as well as signposting groups to relevant services, networks and development opportunities. The postholder will also support community-led activities that help strengthen neighbourhoods and improve local places.

We are looking for someone who:

• Has a demonstrable commitment to the social model of disability and disability equality.
• Is passionate about supporting communities and helping organisations to grow and succeed.
• Has experience of working, volunteering or engaging with community groups, voluntary organisations, residents or local projects.
• Has an interest in community development and the voluntary, community, faith and social enterprise (VCFSE) sector.
• Has experience of building positive relationships with people from diverse backgrounds.
• Has strong communication, engagement and relationship-building skills.
• Is confident working independently in community settings and representing Inclusion Barnet and Barnet Together at local meetings and events.
• Can identify when organisations or individuals may benefit from additional support and confidently signpost them to relevant services, opportunities or resources.
• Has good organisational, digital and record-keeping skills.
• Has an understanding of safeguarding, or a willingness to develop this knowledge.
• Takes a practical, solutions-focused approach to supporting others.
• Can manage their own workload, prioritise effectively and follow through on agreed actions.

As Barnet's Deaf and Disabled People's Organisation, we encourage applications from people with lived experience of disabiliy, which could include mental health issues, neurodivergence or long term health conditions. Lived experience is highly valued within our organisation and helps shape and strengthen our work. We are committed to providing reasonable adjustments throughout the recruitment process and in employment.

We also welcome applications from people with transferable skills gained through education, volunteering, community involvement, employment or lived experience.

While some home working is available, regular face-to-face engagement across Barnet is an essential requirement of the role.

Applicants must have the right to work in the UK, and be willing to undergo a DBS check at an appropriate level for the role.

Universify Education is looking for a passionate and motivated Fundraising Officer to deliver the charity's fundraising activities and engage Universify’s community to enable the ongoing running of our transformative programmes. This is a great opportunity for someone experienced in fundraising to gain a deeper understanding of charity fundraising, finance, impact reporting and governance.

THE ROLE

As the Fundraising Officer, you will plan and deliver the charity’s income generation strategy, covering Trusts and Foundations, Individual Giving and Public Fundraising. You will work with the programme team to create integrated charity communications to increase awareness of the charity’s impact. You will also work in collaboration with the CEO on the charity’s financial management and governance.

There is flexibility within the role to try other aspects of the charity’s work, including programme delivery and working with young people. Please see our job description for further information about working at Universify.

THE CHARITY

Universify exists to create a fairer, more equal society where every young person can fulfil their potential regardless of their background. We work primarily with Year 10-11 students (aged 14-16) to increase their aspirations, improve GCSE attainment and to gain a greater understanding of post-18 pathways, particularly university, to make a more informed decision about their future. Our main Oxford programme includes a week-long residential in summer of Year 10, a 3-day GCSE-focused revision residential in the spring of Year 11, and regular online coaching. 

Main Duties

• Plan and deliver the charity’s income generation strategy, including Trusts and Foundations, Individual Giving, and Public Fundraising campaigns
  • Identify new opportunities and maintain a database of fundraising prospects
  • Create funding bids, project budgets and grant reports
  • Track and report on fundraising progress to the CEO and wider staff team, with development opportunities to report to the board of trustees
• Deepen engagement with existing stakeholders through stewardship
• Collaborate with the programme team to create and manage integrated charity communications to increase awareness of the charity’s impact
• Alongside the CEO, contribute to the charity's financial management including payments and payroll
• Support the team in one ad hoc function (based on candidate’s preferences and skills)
  • Volunteer and tutor recruitment and onboarding, or
  • Impact reporting and CRM maintenance, or
  • Charity governance, filing duties, and financial management, or
  • Safeguarding support.

SKILLS AND EXPERIENCE

Required skills and characteristics

• Clear communicator, able to adapt written communication to suit a range of audiences
• Ability to work independently, organise a pipeline of work and communicate progress to a team
• Ability to create and maintain relationships with a range of external stakeholders
• Able to think creatively and identify opportunities to raise funds
• Proactive, adaptable and self-motivated
• Basic understanding of trusts and foundations fundraising processes (prospecting, application cycles, stewardship)
• Basic understanding of project budgets and data analysis; attention to detail and accurate with handling information
• Works well in a small team and is interested in working in a small organisation

Required experience

We are looking for candidates with the following experience:

• Experience prospecting and writing bids in a charity or commercial setting
• Experience in stakeholder management and stewardship
• Experience working flexibly across multiple projects
• Experience in managing a large project independently; ready to take the initiative to deliver a project to a high standard
• Experience and confidence in using MS Office and Excel

Desirable experience and skills

Ideally, candidates would have experience in some of the following areas:

• Track record of fundraising success across multiple income streams and identifying new opportunities to raise funds
• Experience preparing fundraising budgets
• Experience in using Canva or other design tools
• Experience of using the basic functions of a CRM and a willingness to build this knowledge
• Previous experience working within the UK secondary education sector and knowledge of the UK university access and outreach sector
• Some data analysis skills

We are recruiting an Events Officer to support the development, coordination and delivery of the Trust’s events programme, with the aim to engage our supporters, reach new audiences and generate new income streams.

You’ll be part of the Trust’s Engagement Team but will work with colleagues across the Trust to establish an innovative and impactful programme of events and activities that will support our commitment to nature’s recovery.

We are looking for an enthusiastic, committed, creative and well organised person with experience of planning, promoting and delivering engaging programmes, with a dynamic and innovative approach, who has a strong ability to collaborate with others to deliver a shared aim.

If you feel you have the drive, knowledge and experience we need and want to work with people who care passionately about the future of wildlife, please do apply.

Closing date: 9am on Wednesday 09th September 2026

Contact details

If you would like an informal discussion about this opportunity or have any specific questions, you can arrange a call with Lea Ellis, Engagement Manager. Contact details are on our website.

Please see our recruitment pack for more information and on how to apply on our website. 

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level. 

A fantastic opportunity to join the Cure Parkinson’s Finance team – a medical research charity supporting research to slow, stop or reverse Parkinson’s. Working closely with the Finance Manager, this role will support the day-to-day financial operations of the charity, helping to ensure supporter donations and charitable funds are managed effectively and efficiently. The Finance team plays a crucial role across the organisation, working collaboratively with fundraising, research and operational colleagues to provide accurate financial information, safeguard charity funds and maximise the amount available to invest in pioneering Parkinson’s research. This is an exciting opportunity to join a purpose-driven organisation and make a meaningful contribution to the search for a cure.

As our Accounts Officer, you will have previous experience in a finance role and be part-qualified or qualified AAT (or equivalent). You will have a good working knowledge of accounts payable and receivable, bank reconciliations, financial reporting and journals, along with strong Excel and organisational skills. A proactive and detail-oriented finance professional, you will be looking to develop your career in the charity sector while applying your skills to a cause that changes lives. You will require excellent communication and relationship-building skills as you will work with colleagues across the organisation and be the first point of contact for finance queries. Working as an effective member of our Finance team, you will be comfortable managing multiple priorities, handling confidential information with discretion and supporting the production of management information that helps drive informed decision-making across the charity.

Role Purpose 

The Chief Executive Officer will provide strategic, operational and values-led leadership for Home-Start Norfolk, ensuring the charity delivers its mission, supports its families effectively and remains financially sustainable. Working closely with the Board of Trustees, the CEO will lead the organisation’s strategy, people, services, partnerships, governance, income generation and volunteer strategy, while acting as an ambassador for the charity and its work. 

Key Responsibilities 

Strategic Leadership 

• Lead the development and delivery of the charity’s strategic plan in partnership with the Board of Trustees. 

• Translate the charity’s vision, mission and values into clear priorities, measurable objectives and effective operational plans. 

• Identify opportunities for growth, innovation, collaboration and improved impact. 

• Ensure services and activities remain responsive to beneficiary needs and changing external circumstances. 

Governance, Compliance and Risk 

• Support the Board of Trustees to fulfil its governance responsibilities through clear reporting, sound advice and timely information. 

• Ensure the charity complies with charity law, company law where applicable, employment law, fundraising regulation, data protection requirements, safeguarding duties and all relevant regulatory obligations. 

• Maintain a robust approach to risk management, internal controls, policies and procedures. 

• Promote transparency, accountability and ethical decision-making across the organisation. 

Financial Leadership and Income Generation 

• Provide overall leadership for financial planning, budgeting, forecasting and long-term sustainability. 

• Work with trustees and senior colleagues to ensure resources are used effectively and in line with charitable objectives. 

• Lead the development of a diverse and resilient income strategy, including grants, trusts and foundations, individual giving, corporate partnerships, contracts and other appropriate income streams. 

• Maintain strong relationships with funders, commissioners, donors and supporters, ensuring excellent stewardship and reporting. 

Service Delivery, Quality and Impact 

• Ensure the charity delivers high-quality, safe and effective services that achieve positive outcomes for families. 

• Embed continuous improvement, evidence-based practice and meaningful beneficiary involvement. 

• Oversee monitoring, evaluation and impact reporting to demonstrate the value and effectiveness of the charity’s work. 

• Champion safeguarding, inclusion, accessibility and dignity in all areas of service delivery. 

• Comply with Home-Start UK’s Quality Audit Policies and Process, to ensure the charity maintains a high standard of quality assurance. 

People, Culture and Organisational Development 

• Lead, support and develop the senior leadership team and staff, creating a positive, inclusive and high-performing culture. 

• Ensure the charity has the right structures, systems, skills and capacity to deliver its strategy. 

• Promote wellbeing, learning, accountability and collaboration across the organisation. 

• Ensure effective HR, performance management and recruitment practices are in place. 

Volunteer Leadership 

• Provide strategic leadership for the development and delivery of the charity’s volunteer strategy, ensuring it supports organisational priorities and beneficiary needs. 

• Oversee effective volunteer recruitment, induction, training, supervision, support, retention and recognition. 

• Ensure volunteers are valued, well-supported, appropriately deployed and able to contribute safely and confidently to the charity’s work. 

• Develop a sustainable volunteer workforce plan, identifying current and future volunteer capacity, skills and support requirements. 

• Promote a positive volunteering culture that reflects the charity’s values and strengthens engagement, inclusion and community connection. 

External Relations, Partnerships and Advocacy 

• Act as the public face and senior ambassador for the charity, representing it with credibility and confidence. 

• Build and maintain strong relationships with beneficiaries, partners, funders, commissioners, local communities, statutory bodies and sector networks. 

• Raise the charity’s profile and influence through effective communications, thought leadership and advocacy. 

• Promote collaboration and partnership working to extend reach, improve outcomes and strengthen sustainability. 

The Senior Youth Inclusion Officer is a key role within the Youth Inclusion team, helping to connect insights and champion young people’s voices throughout our work.

You will be one of two Senior Officers leading on the day-to-day delivery of the Future Voices Group (FVG) – our flagship youth engagement programme bringing together young people with lived experience of facing barriers to employment. 

This will involve working across the organisation to support teams to work with young people, in line with our strategy.

• You will ensure our youth ambassadors meaningfully and authentically shape our activity, in particular through our engagement and influencing of key audiences and decision-makers across the youth employment system.
• You will bring awareness of the youth employment policy landscape, alongside experience of supporting young people with lived expertise to influence policymaking, programme design or service improvement through youth voice approaches.
• This role requires availability for regular evening sessions and occasional weekend commitments.

We currently operate a hybrid model of two-days per week in the office and three-days from home.

Please download our recruitment pack for more information on this opportunity.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

About Us

For over 21 years, The Pickering Cancer Drop-In Centre has offered free, holistic support to anyone in our community affected by cancer through complementary therapies, talking therapies, art, and our supportive community.

In 2025 alone, we had 1,911 individual visits and 1,021 therapy sessions - entirely through the dedication of our volunteer team. We are currently renovating our new centre, and we want to use it to reach further into our community than ever before. This is the first paid role in our history.

About the Role

As our first Executive Director, you will be the single point of accountability between our Board of Trustees and the day-to-day operation of the Centre - working alongside our (voluntary) Centre Manager and (voluntary) Volunteer Manager to support their roles, not duplicate them. You'll lead our strategy delivery, guide the charity's move into its new home, and oversee a service redesign informed by a fresh programme of visitor, volunteer and community research.

About You

You already know how to do this job - you've held a senior, accountable position in a charity or comparable organisation and can bring that experience from day one. You're confident reporting to a board of trustees, comfortable getting things done, and able to win the trust of a highly experienced, long-standing volunteer team through competence and credibility, not authority alone.

Key Activity Areas

• Financial management – budgeting, financial controls, and reporting to the Board and Treasurer

• Governance & best practice – supporting trustees to discharge their statutory duties; maintaining the policy suite and risk register

• HR & people leadership – supporting our entire volunteer and therapist team; communication is key to our volunteers

• Fundraising – write and lead on a fundraising strategy, implement new funding streams and be the ‘face of Pickering’ – local networking will be essential

• Change management – leading the transition to our new centre and evolving service model with care and consultation

• Compliance – safeguarding, health and safety, GDPR, and other regulatory requirements

Qualifications - Desirable

All the below are not necessary qualifications but would assist with this role:

• CIPD qualification, or equivalent hands-on HR experience

• A recognised governance qualification (e.g. Chartered Governance Institute) or completion of a charity leadership programme or similar

• Financial management experience – a qualification would be useful but not essential

• Safeguarding lead training

Experience and Competencies — Essential

• Senior leadership experience with genuine authority and accountability in a charity or comparable mission-led organisation

• A track record of reporting to and working with a board of trustees or non-executive directors

• A track record of leading organisational change, with evidence it was genuinely adopted

• Sound financial literacy - budgets, management accounts, financial controls, dealing with auditors

• Working knowledge of safeguarding, risk management and regulatory compliance

• Excellent written and verbal communication, including board-level reporting as well as the ability to speak in public

• Experience making a leadership role pay for itself, through income generation, cost savings, or both

• A genuine, demonstrable commitment to Pickering's mission

Experience and Competencies — Desirable

• Fundraising experience across grants, trusts, community fundraising and corporate partnerships

• Experience within the cancer support, wider healthcare, or hospice sector

• Lived experience of cancer, personally or through supporting someone close to you

• Experience leading a refresh of a brand or a rebrand, service redesign, or physical relocation of services

• Familiarity with Tunbridge Wells and the surrounding local community

Safeguarding

This role involves working with adults who may be vulnerable by virtue of serious illness. The successful candidate will be required to undergo an enhanced DBS check and satisfactory reference checks before appointment, and will act as, or oversee, the charity's designated safeguarding lead.

Equality, Diversity and Inclusion

Pickering is committed to equal opportunity for all and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. A copy of our Diversity, Equity and Inclusion policy is available on request.

How to Apply

Please apply by Sunday 6 September 2026. Interviews are expected to take place w/c 14 September 2026.

We're growing our housing team in Bournemouth, Christchurch and Poole, and are looking for Housing Officers who want to make a real difference to our customers and communities.

This is a varied and rewarding role where you'll be part of our friendly and supportive team of Housing Officers, Anti-social Behaviour Officers and Scheme Officers. You'll working together to help customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods.

You'll manage your own diary, with a mix of working from home, time in our Hurn office and regular visits to customers, neighbourhoods, colleagues and partner agencies across the local area.

The role

As a Housing Officer at SNG, you'll be a visible, trusted and proactive presence in your community. You'll provide a professional, joined-up service across all aspects of tenancy and neighbourhood management.

• You'll manage a busy and varied caseload covering all aspects of tenancy and neighbourhood management, including tenancy and leasehold matters, neighbourhood issues, anti-social behaviour, safeguarding, tenancy fraud, tenancy breaches or changes, and other issues that affect customers and the places they live.
• You'll take full ownership of tenancy breach cases, including identifying issues, gathering evidence, agreeing proportionate action, and progressing legal escalation where formal action is required, working with colleagues and partner agencies to achieve safe, fair and sustainable outcomes.
• You'll build strong relationships with local authorities, community groups and partner agencies so customers receive the right support at the right time.
• You'll use information and customer insight to improve services, support compliance and help shape better neighbourhoods.
• You'll maintain accurate customer records and use information responsibly.
• You'll promote SNG's values through collaboration, inclusion, safety and a clear focus on positive outcomes for customers.

What you'll bring

We're looking for people with experience, or a good knowledge of housing management, tenancy management, leasehold or neighbourhood services.

You'll be confident working with customers, able to take ownership of issues and be motivated by working to make a visible impact to your local communities.

• Competence in managing a busy caseload, prioritising work and seeing issues through to resolution.
• Strong communication skills, including the ability to build trust, influence others and resolve complex or sensitive issues.
• A customer-first approach and a track record of achieving positive outcomes.
• The ability to work well with colleagues, contractors and partner agencies.
• Confidence using digital tools, including Microsoft Office and other systems, to support good service delivery.

About the role

• You'll be working flexibly, based at our Hurn office one day a week, working from home, and regular travel across Bournemouth, Christchurch and Poole.
• This is a permanent, full-time role working 37 hours a week.
• Salary within the £32,000 to £40,000 range, the starting salary will be based on your experience.
• You'll have the independence to manage your own diary, with the support of an experienced and collaborative team around you.
• A full UK driving licence and access to your own car, as you'll be visiting customers and neighbourhoods across Bournemouth, Christchurch and Poole.

If you're looking for a role where you can work with others, solve problems and make a visible difference in customer's lives across Bournemouth, Christchurch and Poole, we'd love to hear from you.

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026

About the role

This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.

You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.

You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.

Key responsibilities include:

· Managing, triaging and prioritising incoming enquiries across multiple digital services

· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances

· Identifying safeguarding, data protection, legal or other high-risk issues

· Following enquiries through to resolution and maintaining accurate records

· Managing multiple open enquiries while keeping track of relevant statutory deadlines

· Identifying recurring issues and contributing to service improvements

· Updating help pages, internal guidance and standard responses

· Working collaboratively with technical and non-technical colleagues

About you

You will be a proactive self-starter with excellent judgement, organisation and attention to detail.

You will have:

· Experience providing user support within an online, digital or information-intensive environment

· Experience managing a high volume of enquiries

· Ability to recognise sensitive or high-risk cases and take appropriate action

· Familiarity with data protection principles in a support or case-handling setting

· Strong written communication skills with a clear and empathetic approach

· Confidence working independently and knowing when to escalate

· Ability to work effectively within a remote team

Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.

About mySociety

mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.

The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.

Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.

This is a unique opportunity to lead a respected charity dedicated to supporting individuals affected by trauma and adversity. As Chief Executive, you will provide inspirational leadership, driving our vision, strategy, and impact while ensuring the organisation remains financially sustainable, well-governed, and focused on delivering high-quality services that transform lives.

Working closely with our Board of Trustees, staff, volunteers, donors, and partners, you will champion our mission and identify new opportunities for growth and innovation. We are seeking a strategic and values-driven leader with experience of working within trauma-informed environments, a strong track record of securing grant funding, and the ability to build and maintain excellent donor and stakeholder relationships. The successful candidate will also have training experience and/or confidently stand in-front of large audiences discussing sensitive topics.

This is an exciting opportunity for a compassionate and ambitious leader who can inspire others, strengthen our charitable impact, and help shape the future of our organisation. If you have the vision, leadership experience, and commitment to making a meaningful difference in people's lives, we would love to hear from you.

Post purpose

We are seeking an enthusiastic and organised Carer Voice and Engagement Officer to join our team at The Carers' Centre.

This rewarding role will help ensure that unpaid carers have opportunities to share their experiences, influence local services and see the impact of their involvement. Working with adult carers, young carers and young adult carers, you will coordinate participation activities that are welcoming, meaningful and inclusive.

You will build relationships with carers, colleagues and partner organisations, creating opportunities for carers to shape services, raise awareness and contribute to positive change. This is an exciting opportunity for someone who enjoys connecting people, supporting others to build confidence and ensuring lived experience helps drive improvement.

By ensuring participation is inclusive, well organised and genuinely influential, you will help strengthen the voice of carers across Bath and North East Somerset while contributing to the continued development of The Carers' Centre and the wider caring community.

Key responsibilities

Carer Voice and Participation

• Coordinate and support Carers Voice, Young Carers Council and other participation forums.
• Assist in the delivery of age-appropriate engagement activities that build confidence and participation skills.
• Encourage carers from diverse backgrounds to share their experiences and influence services.
• Ensure carers receive feedback about how their involvement has made a difference.
• Support carers to participate in service improvement, consultations and decision-making opportunities.
• Promote meaningful and inclusive involvement across all services.

Engagement and Community Connection

• Build positive relationships with carers, partners and community organisations.
• Coordinate requests for carer involvement from local services and partner organisations.
• Support carers to represent lived experience within local groups, networks and projects.
• Work with colleagues to create accessible and welcoming opportunities for involvement.
• Promote the value and impact of unpaid carers across Bath and North East Somerset.

Communications and Development

• Coordinate participation communications, updates and engagement opportunities.
• Develop positive working relationships with local organisations, community groups, statutory services and partner agencies.
• Support carers to build confidence and develop skills through training and lived experience opportunities.
• Work with colleagues to promote participation and celebrate the difference carers make.
• Encourage involvement from carers who may not traditionally engage with services.

Monitoring, Evaluation and Impact

• Maintain accurate and timely records of all interactions and support provided.
• Collect monitoring data, feedback and outcome information in line with organisational requirements.
• Support the delivery of programme evaluation activities.
• Utilise organisational systems, including Salesforce, to record activity and outcomes.

General

• Adhere to the Carers’ Charter and provide a professional carer-focused information, advice and support service.
• Encourage carers to provide feedback on The Carers’ Centre services and actively participate in shaping future delivery.
• Undertake safeguarding training, adhere to organisational safeguarding policies and follow all safeguarding procedures.
• Take responsibility for ensuring communications and record keeping comply with GDPR and data protection requirements.
• Ensure that you adopt good practice within the Carers Trust network.
• Ensure that you work within The Carers’ Centre policy framework.
• Recognise the importance of fundraising and positively contribute to organisational sustainability where appropriate.
• Undertake any other duties, in consultation with your line manager, as are consistent with the responsibilities of this post.

We are seeking an enthusiastic and highly motivated Chief Executive to assume overall responsibility for the management of HMC. The purpose of this senior leadership role is to lead the organisation in fulfilling its purpose of supporting migrants in Hackney and the wider London community, ensuring they can access their rights and overcome injustices in the immigration and social welfare system.