55 Senior customer advice and information officer jobs

Lead the next chapter of homelessness and support services in Exmouth.
Join Open Door Exmouth as we expand our services, launch a new Support Hub and strengthen pathways from crisis to stability and hope. 

Open Door Exmouth has supported local people for over 30 years. What began as a homeless drop-in has grown into a multi-service charity delivering practical support, trusted relationships and opportunities for people to move forward with dignity and hope. Today, our services include a Community Café, Support Service, Parent Hub, Youth Service, Community Craft Room and Men's Shed. Rooted in Christian values, we are committed to creating safe, welcoming and non-judgemental spaces where people can access support and belonging. 

We are seeking an exceptional Homelessness Support Services Manager to lead and develop our growing homelessness and support services. This is a new senior leadership role created through the Ending Homelessness in Communities Fund (EHCF), which will expand our support offer and establish a new five-day Support Hub.

Reporting directly to the CEO, you will provide strategic and operational leadership across our homelessness and support services. You will lead a dedicated team, oversee safeguarding and quality assurance, strengthen tenancy sustainment and homelessness prevention work, develop partnerships across housing, health and the voluntary sector, and ensure services deliver meaningful outcomes for people facing homelessness, crisis and multiple disadvantage. 

This role offers a rare opportunity to help shape the future of homelessness support in Exmouth, influence local partnership working, and lead a service that combines compassion, practical support and long-term impact. 

If you are a compassionate, values-led leader with experience of homelessness, housing, community support, social care or a related field, we'd love to hear from you.

Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.

Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.

Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock. 

To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.

The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30. 

This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters. 

Shaftesbury is happy to consider fundraiser or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate project or product management skills, an enthusiasm for fundraising, familiarity with supporter journeys, creative thinking and will have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.

This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To express interest, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes. Following your call we will share the info needed to submit a full application. 

If you need assistance with downloading the pack, please send an email to THINK and our team will support you.

Deadline for expressions of interest: Midnight Sunday 13th September

Closing date for applications: Midnight Monday 14th September

About Us
Young Life International is a fast-growing Christian charitable organisation. Our aim is to share the message of Jesus with young people all over the UK. We do this through building relationships with them and earning the right to be heard.

Our Operations team strives to help our staff and volunteers to thrive by anticipating, developing and delivering excellent operational services and our Finance team focuses specifically on providing excellent financial services in a Christ-centred way.

About the Role
As the Finance Co-ordinator you will build good relationships with the wider staff team and be a friendly and knowledgeable source of advice for all queries relating to finance. As a key member of the team, you will be the primary user of many existing processes, and will be the key person in implementing new systems we are planning to enable us to be more efficient. You thrive on knowing you are using both your numerical and organisational skills and your relational skills to support others.

More Details and How to Apply
Download the Application Pack for the following information:

• Welcome from the Operations Director

• How this role fits into the wider YLI and Operations Team

• Full Job Description and Person Specification

• Details of how to apply online (application form)

• Deadline and interview dates

• YLI Faith and Conduct Policies - check we're in alignment with one another's beliefs

Accessibility & Support 

We want to ensure our recruitment process is accessible to everyone. If you require any reasonable adjustments or accommodations at any stage of the application or interview process, please let us know. You can reach out to us in confidence at the email in our application pack, and we will be happy to support you.

We care about your data privacy -  to find out more please visit our website to view our Privacy Policy.

Are you an experienced fundraiser who enjoys building relationships and wants the opportunity to shape a role around your skills and experience?

We’re looking for a Corporate Partnerships Fundraiser to join Enham Trust and help grow our corporate fundraising. You will manage and develop our existing partnerships while also building new relationships and identifying opportunities to bring new supporters on board.

This is a role where you will have the opportunity to take ownership, bring your own ideas and help shape how our corporate fundraising develops.

What you will be doing

You’ll build and maintain relationships with our corporate partners, while also identifying new organisations and opportunities to grow our income. You’ll work closely with businesses to develop fundraising, sponsorship, volunteering and other ways they can support Enham Trust.

You’ll also:

• Manage and develop existing corporate partnerships, while building relationships with new supporters.
• Identify and secure new fundraising and partnership opportunities.
• Develop corporate fundraising programmes and activities that encourage businesses to support Enham Trust.
• Develop effective processes and workflows to support corporate fundraising and supporter engagement.
• Meet with corporate partners, volunteers and other stakeholders
• Coordinate corporate volunteering opportunities and support positive experiences for our partners.
• Work closely with the wider fundraising team and contribute to wider fundraising activity where needed.

There is plenty of scope for the role to develop, so we’re looking for someone who is confident working independently, takes ownership and happy to bring new ideas to the table.

About you

You’ll already have fundraising experience and understand how to build strong relationships with supporters and develop those relationships into fundraising opportunities. Corporate or partnership fundraising experience is important, as you’ll be managing existing relationships while also looking for new opportunities.

You will be responsible for growing income to support Enham Trust’s fundraising targets.

We’re looking for someone who is:

• Confident, organised and able to manage their own workload.
• Comfortable building relationships with businesses and other stakeholders.
• A strong communicator, both face to face and in writing.
• Confident presenting, networking and representing a charity externally.
• Able to spot opportunities and take them forward independently.
• Passionate about fundraising and motivated by making a difference.

Experience of working within the disability sector would be useful but isn’t essential. Fundraising training and support will be available, so we’re looking for someone who has the right fundraising experience and wants to develop their career with us.

You will need to be based within or near Hampshire, as we’re looking for someone who can work from our Enham Trust office around 2 to 3 days a week. You’ll also need to be comfortable travelling to meet corporate partners and attend external meetings, so you’ll need a full UK driving licence and access to a vehicle for work purposes.

About Enham Trust

We are Enham! Together we have been making a difference to the lives of disabled people for over 100 years and we are looking forward to continuing this for the next 100 years! Together we explore opportunities with people so they can live the lives they choose by overcoming limitations and expanding possibilities. Through first class care, personal development, housing options, and employment, we support people to exercise individual choice and control in their lives.

We live by our values, TOGETHER we do amazing, we WOW people every day and we dare to be DIFFERENT!

Sales and Partnerships Coordinator

We are seeking a proactive Sales and Partnerships Coordinator to generate new opportunities, build relationships and grow demand for consultancy and training services.

Salary: £30,559 to £32,654 FTE
Hours: 22.5 hours per week, flexibly across three or more days
Location: Bristol, with flexible/remote working and some office attendance required
Contract: Permanent
Closing date: Midday, Monday 5 October 2026
Interviews: Thursday 15 October 2026

About the role

This is an exciting opportunity to join a small, purpose-led organisation and play an important role in the growth and sustainability of its consultancy and training services.

Working within The Peer Partnership, a specialist peer support service, you will focus on generating new business, developing relationships with potential clients and key decision-makers, and increasing demand for The Peer Partnership's services, which include training, consultancy and service delivery.

The Peer Partnership helps organisations develop effective, safe and user-led peer support services for people living with long-term physical and mental health conditions and people with protected characteristics.

Key responsibilities will include:

• Identifying and developing new sales opportunities across the UK
• Building strong relationships with potential clients, commissioners, stakeholders and decision-makers
• Generating and converting leads for training, consultancy and service delivery
• Developing approaches to increase awareness and demand for The Peer Partnership's services
• Promoting the value and impact of peer support
• Monitoring sales and income generation activity and using results to continually improve approaches
• Supporting the ongoing growth and financial sustainability of the service

About you

You will be proactive, ambitious and creative, with experience of generating new business, sales or developing income streams.

An excellent communicator and relationship builder, you will be comfortable engaging influential stakeholders and decision-makers and turning opportunities into new business.

You will have:

• Experience in sales, income generation, business development or a related area
• A track record of developing leads and securing new business
• Strong relationship-building and communication skills
• The confidence to engage commissioners and senior stakeholders
• A commercial mindset combined with a commitment to delivering an excellent customer experience
• The ability to monitor results, identify what is working and adapt your approach
• An interest in peer support and improving outcomes for people experiencing challenging circumstances

You do not necessarily need previous charity sector experience, but you will need to share the organisation's values of respect, empowerment and inclusion.

About the organisation

You will be joining a small charity with a 30-year history of providing high-quality support services.

Its specialist peer support service, The Peer Partnership, works with people living with long-term health conditions and organisations to develop effective, safe and user-led peer support services. Through consultancy, training and service development, it shares expertise and best practice to help organisations establish and strengthen peer support.

Benefits include 26 days' holiday plus bank holidays pro rata, a 6% pension contribution, ongoing training and professional development, regular one-to-one supervision, flexible working options and a Cycle to Work scheme.

The organisation is committed to reducing inequity, valuing diversity and enabling inclusion and welcomes applicants from diverse backgrounds with the appropriate skills to apply.

Other roles you may have experience of could include: Lead Generator, Sales Coordinator, Sales Executive, Income Generation Coordinator, Business Development Executive, Partnerships Coordinator, Client Development Coordinator, Sales and Partnerships Officer or Business Development Coordinator.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.

Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.

Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock. 

To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.

The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30. 

This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters. 

Shaftesbury is happy to consider fundraiser or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate project or product management skills, an enthusiasm for fundraising, familiarity with supporter journeys, creative thinking and will have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.

This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To express interest, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes. Following your call we will share the info needed to submit a full application. 

If you need assistance with downloading the pack, please send an email to THINK and our team will support you.

Deadline for expressions of interest: Midnight Sunday 13th September

Closing date for applications: Midnight Monday 14th September

Here at Action For Humanity (AFH), we are looking for Head of Fundraising to join us in our Manchester head office. You will join us on a full-time basis and in return you will receive a competitive salary of up to £55,797 per annum DOE.

AFH is an NGO that provides aid and assistance to people affected by natural and man-made disasters. Our vision is a world of crises-resilient communities. Our mission is to mobilise and respond to emergencies and critical needs through humanitarian, development and peace-building action, helping affected communities survive, recover and build a better future.

Our Head of Fundraising will take charge of developing, implementing, and monitoring our community-based income generation plan. The role holder will provide a creative and dynamic external focus to identify and develop a range of income generation initiatives beyond the scope of existing fundraising activity, including but not limited to; building corporate partnerships, benefitting from CSR schemes, utilising networks, developing long term relationships with high-net-worth individuals and major donors, forging new business opportunities, and managing and building our current team of fundraisers.

Your responsibilities will include the following:

1. Diversifying income streams and building new partnerships:

• To drive for full maximisation of income generation opportunities across direct response, corporate partnerships, events, grant making, major gift and legacy promotion activities
• To personally build and manage a “top prospect” list of high-net-worth individuals, corporate partners and grant making sources to lead from the front and have a measurable personal impact on fundraising goals
• Develop long term relationships with high-net-worth individuals and forge new business opportunities.
• To devise and implement a plan to help the charity maximise on a range of funding streams, exploring new and innovative opportunities
• To support the CEO with the development of new international fundraising offices, providing strategic and operational input as required, in countries such as Canada and France
• To work towards achieving income targets and KPIs. 

2. Leading the Fundraising team, supporting external consultants, managing the budget and supporting the wider team

• Provide strong leadership to the Fundraising team through effective planning, monitoring and evaluation of all activities and campaigns
• Managing all reporting of fundraising activity, including for trustee reports, reports for donors, income and financial reports, and working closely with programmes on developing feedback / programmes update / reports for donors and / or fundraisers
• Manage the Fundraising budget, monitor income against targets, provide and support Finance on fundraising income reconciliation
• Managing, arranging, and attending Live TV Appeals
• Managing and arranging Deployments and Field Visits for fundraising, acting as the central point of contact for those travelling, as well as the point of contact for field and/or partner offices

3. Building the charity’s external fundraising profile, and positioning the charity effectively as an impactful, trustworthy and efficient charity of choice for donors:

• To work closely with the Executive Leadership Team to refine the charity’s fundraising strategy, and effectively communicate the charity’s vision to internal and external audiences, for fundraising purposes
• Work closely with marketing to capitalise and build on our new AFH brand and new website with specific focus on income generation
• Work closely with Marketing to look at how income generation can be considered in marketing plans and input into campaigns to ensure they align to the agreed income generation focus
• Build a strong external fundraising profile for the charity, and work with fellow team members to make use of the contacts of Board members and AFH to the full
• Focus on relationship building with AFH, the Board and other stakeholders to create an active network for identifying and building income streams

4. Compliance

• Ensuring fundraising policies and procedures are developed and followed
• Ensuring compliance with the Fundraising Regulator’s Code of Conduct
• Acting as the risk manager for the fundraising department

What we are looking for in our Head of Fundraising:

Education

• Qualification in Fundraising beneficial but not essential
• Qualification in fundraising, sales or business development beneficial but not essential
• An in-depth current knowledge of all aspects of fundraising and income generation

Experience

• A proven creative commercial approach to income generation activities backed up with a strong understanding of the market
• Evidence of a range of innovative ideas and thinking related to income generation that complements but extends beyond traditional fundraising
• Proven leadership success with securing new business with a strategic approach to engaging the charity in the process of identifying and pursuing opportunities
• Highly attuned and adaptable interpersonal skills with the ability to develop, foster, maintain and utilise a network of relationships
• Able to build and implement a programme to identify and foster medium- and long-term contacts for future income generation opportunities
• Strong negotiation and influencing skills with the ability to act in a diplomatic, credible and effective manner
• Able to earn the respect and confidence of a range of senior and influential contacts
• Ability to think strategically and plan ahead, whilst also being flexible and reacting swiftly to changing needs and demanding situations
• An excellent planning and project management approach with the ability to ensure varied activity is coordinated and coherent, to support others in this approach 

Skills

• Resilience and the ability to deal with high pressure and difficult situations whilst supporting and maintaining the confidence of others
• Ability to identify problems and to work quickly to find long term, practical and diplomatic solutions
• Ability to provide inspiring leadership with appropriate line management ability, ensuring clear delegation of day-to-day operations to the team
• Able to work at a strategic and visionary level but also manage detail and complexities if required without relinquishing and maintaining focus on the bigger picture
• Ability to be a flexible and adaptable team player who can engage fully with their position on the senior team, and able to work transparently with peers, the Board and elated groups/committees
• Strong financial skills and numerical analysis with the ability to produce credible effective data or reports and discuss details with confidence
• Highly developed and effective verbal, presentation and written skills

Languages

• Strong written and spoken English essential
• Other languages such as Arabic, French, or Urdu beneficial but not essential

Benefits of joining us include:

• A competitive salary of up to £55,797 per annum;
• All work-related travel and other expenses paid;
• 25 days’ holiday allowance + bank holidays + your birthday off;
• Opportunities for frequent travel within and outside the UK;
• Enhanced sick, maternity/paternity pay;
• Structured annual performance development review process, which informs annual salary reviews and involves training and development provision;
• EAP which includes access to free 24/7 helpline, counselling, and legal and financial advice;
• Hundreds of discounts and special offers, for shopping, dining out, joining a gym, and more;
• Modern office in central Manchester location with free parking, break out room, and prayer facilities;
• Annual away days/retreats involving training, teambuilding, outdoor and social activities;
• Subsidised sports and social activities.

This would be an ideal role for an experienced fundraiser with leadership experience. We are looking to appoint this role ASAP and will be reviewing applications on a rolling basis so for the best chance of success please apply today – we would love to hear from you.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Action For Humanity also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Applications will close on Sunday 13th September at 10pm.

At The National Lottery Community Fund we are committed to making a bigger difference. Our 2030 strategy ‘It starts with community’ puts impact at the heart of what we do. Our Evidence and Impact Strategy explains how we will do this by transforming how evidence is used across the organisation; helping us better understand community needs, make better funding decisions, and demonstrate the difference National Lottery funding makes across the UK.

We are recruiting an Evidence Engagement Manager to join our Evidence Services: England and UK Portfolios Team. This is an important role in delivering our Evidence and Impact ambitions. You will act as the link between funding portfolios and the wider Evidence and Impact team, improving how evidence is used across the funding cycle and helping colleagues make confident, evidence-based decisions.

Working closely with portfolio teams to understand their priorities, challenges and decision-making needs, you will identify where evidence can add value. This could include evidence to understand community needs and support assessment of applications, to shaping major funding programmes, supporting monitoring and evaluation practices and supporting decisions at leadership and committee level.

You will translate user needs into clear evidence requirements, commissioning or coordinating the development of products within Evidence Services, across the Evidence and Impact team or externally. Products can include:

• Data analysis and insight reporting
• Interactive dashboards
• Literature reviews and evidence syntheses
• Theories of Change
• Systems mapping

You will help build evidence capability across the Fund, helping colleagues access and use evidence more independently through self-service tools, guidance, support and development. You will lead roll out of products, ensuring they meet user needs, are adopted effectively and continue to improve through feedback and review.

This role requires a strong understanding of how evidence can be applied in real-world decision making, alongside excellent stakeholder engagement and project management skills, supported by a breadth of evidence and analysis knowledge.

This role includes line management of an Evidence Engagement officer, as well as matrix and task management of other staff from across Evidence and Impact.

We're looking for someone passionate about the pragmatic use of evidence to improve decisions and maximise impact. Above all, you'll be motivated by helping The National Lottery Community Fund make the greatest possible difference to communities across the UK.

Interview details:

• Date: Week Commencing 12th October 2026
• Format: Online
• Location: UK Wide

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown. There will be some travel required within the UK.

We will be hosting a briefing session on: Tuesday 8th September 2026 at 11:00 am. To register or ask any questions please email us.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential criteria

• A professional qualification, bachelor's degree or equivalent level of experience in a relevant discipline such as social research, public policy or economics
• Experience of applying evidence into decision making across a strategy, policy or funding life cycle, working with non-analysts.
•  Knowledge of a breadth of evidence and analysis approaches, including collection and use of quantitative and qualitative data, evidence review and synthesis across sources, Theory of Change, monitoring and evaluation.
•  Experience of working with multiple stakeholders often with competing priorities and across different disciplines and professional roles, to gain agreement.
• Experience of project management and delivery across the evidence product lifecycle from understanding user needs and specifying products, through managing development and delivery against requirements to rollout, feedback and review.
• Strong written and verbal communication skills, ability to effectively communicate with different audiences, including compelling communication of insight, sharing complex information in an engaging way.

Desirable criteria

• Knowledge of the voluntary and community sector and the funding landscape, and a passion for working in this area.
• Strong facilitation skills and the ability to drive user engagement in use of evidence and development of evidence products.

Equity, Diversity and Inclusion 

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

This is a varied and rewarding leadership role that combines operational management, people leadership, and business development. You'll play a key part in growing our impact by developing new partnerships, building strong relationships with stakeholders, and expanding both our on-site and outreach programmes.

To succeed in this role, you'll be a confident and adaptable manager who can balance day-to-day operational demands with strategic thinking and creativity. You'll enjoy problem-solving, prioritising competing demands, and managing a diverse workload where no two days are the same.

We're looking for someone who:
• Has strong leadership and people management skills, with the ability to motivate and develop teams
• Can foster positive collaboration across teams and functions
• Has experience building and managing partnerships with a wide range of stakeholders
• Brings commercial awareness and business development experience
• Has experience working in the charity, social care, health, or related sectors

We're looking for someone who:
• Has strong leadership and people management skills, with the ability to motivate and develop teams
• Can foster positive collaboration across teams and functions
• Has experience building and managing partnerships with a wide range of stakeholders
• Brings commercial awareness and business development experience
• Has experience working in the charity, social care, health, or related sectors

In return, Thrive offers the opportunity to make a genuine difference every day, working with a values-driven charity that transforms lives through gardening and nature. In addition, you’ll be working in a collaborative and supportive organisation at our National Office, set in 3 acres of beautiful grounds.