Service management jobs

About The Role

Join us as Marketing & Communications Manager and play a pivotal role in promoting Place2Be’s services and mission: ensuring no child has to face mental health issues alone.

In this role, you’ll work closely with key stakeholders to plan, implement, and evaluate marketing and communications strategies that drive engagement and impact. You’ll lead projects from brief to delivery, collaborating with our digital and design teams to create campaigns that truly resonate.

This is an exciting opportunity for a strategic thinker with strong project management skills and a passion for making a difference. If you’re ready to help shape the future of children’s mental health support, we’d love to hear from you.

 Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.

For a career with purpose, this is your place.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

Closing date for applications: Midnight on 11 May 2026

1st Interview date: 13 May 2026 via Teams

2nd Interview date - 21 May 2026 - In person

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.

We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.

We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Justlife’s Vision

Making people's experience of temporary accommodation be short, safe and healthy.

About this role

This is a varied and hands-on role combining participant support, facilitation, coordination, and reporting. You’ll need to be comfortable switching between supporting individuals, running sessions, managing logistics, and keeping projects on track. No two weeks will look the same, but your work will consistently contribute to meaningful, lasting change.

Shape systems. Centre lived experience. Deliver real change.

Common Ambition is an ambitious co-production programme, hosted by Arch Health CIC and Justlife, working across homelessness, mental health, substance use, domestic abuse and criminal justice systems. We bring together people with lived experience and professionals to challenge how systems work and to design better, more effective approaches together.

We’re looking for a highly organised, proactive Project Manager to join our small, dynamic programme team. This is a fast paced, hands-on role where you’ll play a key part in delivering high quality co-production work and work alongside people experiencing homelessness and multiple compound needs to influence real change. Example projects include, homelessness and health system improvement, drug and alcohol service improvement and research including around liver disease and integrated community care.

If you thrive on balancing people focused work with strong coordination and delivery, this is an opportunity to make a meaningful impact.

The impact you’ll have

In this role, you will:

· Support people experiencing homelessness and multiple compound needs to actively shape services and systems

· Create safe, inclusive environments where lived experience is valued and heard

· Turn participation into meaningful influence and system change

· Ensure projects are well run, well evidenced, and deliver real outcomes

What we offer

· The opportunity to shape a high impact, systems change programme

· Meaningful, purpose driven work alongside people with lived experience

· A supportive, collaborative team environment

· Opportunities to influence strategy, partnerships, and future direction

· Professional development and growth

Why do we exist?

Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.

How do we operate?

Our values guide our work and are very important to us:

· Collaboration before competition

· People before programmes

· Innovation before Institutions

What do we do?

Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.

We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.

Why work for us?

Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Perks of working at Justlife

· Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)

· Additional 5 days annual leave purchase scheme through salary sacrifice

· Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)

· Cycle to work scheme

· 2 Volunteering days per year

Key terms and conditions

Job Title: Co-Production Projects Manager

Hours: Part Time (22.5 - 30 hours per week)

Contract: Fixed Term until March 2027 (extension dependant on continuation funding)

Normal hrs to be worked: Work within Monday-Friday 9am-5pm

Location: Brighton

Salary: £35,042 per Annum (FTE)

Application Process

To apply, please upload a covering letter addressing how you meet the person specification, together with an up-to-date CV. Deadline for applications is 11:30pm on 10th May.

Provisional interview dates will be the week of 18th May.

Role Description

Programme Delivery & Coordination

· Plan and coordinate multiple co-production projects across the programme

· Manage timelines, priorities, and day to day delivery challenges in a fast-paced environment

· Support the development of co-produced resources and prototypes

Participant Support & Co-Production

· Provide direct, trauma-informed support to programme participants

· Build trusting relationships and enable meaningful, accessible participation

· Design and facilitate engaging workshops, meetings and co-production sessions

Stakeholder Engagement

· Build strong relationships with partners across multiple systems and sectors

· Represent the programme in meetings and collaborative spaces

Monitoring, Reporting & Quality

· Carry out contract monitoring and reporting across programme activities

· Track outcomes, maintain accurate documentation, and ensure compliance

· Use data, learning, and feedback to improve delivery and demonstrate impact

Strategy & Programme Development

· Support the development of programme priorities and future direction

· Contribute to funding applications and partnership development

· Act as deputy to the Programme Lead when required

This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder.

Person Specification

We’re looking for someone who is as comfortable supporting people as they are managing projects.

We’re especially interested in someone who:

· Has experience supporting people experiencing homelessness or multiple compound needs

· Is highly organised and able to manage multiple priorities and workstreams

· Is confident handling logistics, coordination, and reporting to a high standard

· Can build strong relationships with a wide range of stakeholders

· Is proactive, solutions-focused, and able to work independently when needed

· Enjoys facilitating groups and bringing people together

· Thrives in a small, collaborative, and fast-moving team

Essential experience and skills

· Experience of project management

· Experience facilitating meetings, workshops or group sessions

· Excellent communication skills (written and verbal)

· Strong organisational and coordination skills

· Ability to work across both strategic and operational levels

· Strong IT skills

Desirable

· Experience of co-production or participation approaches

· Experience of frontline work with people experiencing multiple compound needs

· Experience of research, service design, or evaluation

· Knowledge of homelessness and related systems and policy

Justlife is an equal opportunities employer and considers all applications received.hom

Our Vacancy
We’re looking for a dedicated and organised Community Manager to oversee the day‑to‑day management of one of our homeownership over 55s housing communities. In this role, you’ll provide help, support, and advice to residents, ensuring their wellbeing and promoting a safe and secure environment. You’ll be responsible for housing management, coordinating services, and maintaining positive relationships with residents and stakeholders. This is a rewarding position where your ability to deliver excellent customer service will make a real difference to the lives of older people. 

What you’ll do 
As a Community Manager, you’ll support new residents to settle in, provide information about the scheme, and promote health and safety through regular checks. You’ll manage onsite contractors, oversee repairs, and maintain accurate records of expenditure and income. You’ll process purchase orders, handle administration, and manage communal facilities. You’ll also work closely with Residents’ Committees, attend meetings, and liaise with statutory and voluntary organisations to signpost residents to additional support. Occasionally, you may need to respond to emergencies outside normal office hours. 

What you’ll need 

• Experience in housing management and working with older people. 
• Strong interpersonal and customer service skills, with clear written and verbal communication. 
• Good IT skills, including Microsoft Office, and strong administration abilities. 
• Knowledge of health and safety compliance and understanding of care and support needs for older people.
• Ability to manage budgets and work independently while building positive relationships with stakeholders. 

An enhanced DBS check is required for this role. 

This is a part‑time role, working 4 hours a day, Monday to Friday. The salary is £17,775 per annum for 20 hours per week (full‑time equivalent salary: £31,107).

Why Join Us? 
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. 

What We Offer 

• 30 days’ annual holiday, plus bank holidays (pro rata) 
• Two additional paid volunteering days each year 
• Flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance 
• Up to 10% pension contribution 

Please read before applying: 

• You must have the right to work in the UK; we are unable to provide visa sponsorship. 
• We reserve the right to close this advert early if we receive a high volume of suitable applications. 

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role. 

Closing date: 30 April 2026 at midnight. 

Interviews will be taking place on Teams Monday 11th May 2026.

Purpose of the post:

As part of our Business Directorate, this role will lead a first-class comprehensive support function that underpins all areas of the charity:

·The post holder will be someone who is organised, efficient and adaptable who can manage time effectively in a very busy role, juggling multiple responsibilities and keeping large volumes of information at their fingertips, who prioritises the needs of The Reading Agency at all times, appreciates an informal but professional work environment and enjoys supporting a busy team working in an agile environment.

·You will be a core member of the Business Directorate supporting the Head of Finance and Operations to ensure that the organisation functions efficiently, effectively and sustainably.

Key responsibilities:

·Co-ordinate support across the organisation, working with the leadership team, core business and programme teams to coordinate meetings, create visual content and resources, design artwork, support day-to-day communications.

·To manage logistics and delivery of in-person events in liaison with Marcomms and programme teams (e.g. World Book Night, Summer Reading Challenge launches), and coordinating internal events (e.g. Staff days, Board meetings). 

·Managing The Reading Agency online shop processes and being a key point of contact for print and design suppliers, and ensuring high quality customer service for partners and customers in contact with the charity.

·Line management of the Business Support Administrator.

·Managing the office facilities and equipment, and homeworking requirements to ensure staff can carry out their work effectively, and act as the key day-to-day liaison between The Reading Agency and Society of Authors, working with the Head of Finance and Operations.

·Staff Health and Safety Lead: Monitoring health and safety, undertaking desk assessments and providing health and safety guidance to all staff and associates.

·Carrying out other projects or duties as may be requested by The Reading Agency management where capacity allows.

Key contacts:

·The Leadership Team

·Other members of the wider Business Directorate Team (HR, Finance, Systems)

·Programme Managers and their teams

·MarComms

·Other colleagues across the organisation, external stakeholders and partners

Skills/Knowledge:

·Excellent working knowledge of Microsoft Office and other applications, including Outlook, Word, PowerPoint, Excel, Teams and Zoom

·Ability to work with and understand databases and customer relationship management systems like Salesforce

·Strong organisational skills and demonstrable ability to prioritise and work to deadlines in a fast-paced environment

·Strong relationship building skills, with the ability to achieve positive shared outcomes

·Strong written and verbal communication skills

·Excellent people management skills

Experience:

·Ability to come up with creative solutions and ideas

·Ability to remain calm and work effectively under pressure, adapting and reprioritising as necessary for changing circumstances

·Able to work successfully as a member of a team, where colleagues work in separate locations and communicate via email, Teams and Zoom

Our new Finance Manager will oversee all financial operations of the charity, ensuring excellent financial management, compliance, and accurate reporting. The role involves managing all finance functions, including expenses, forecasting, budgeting, reporting and financial analysis. 

Headway North Staffordshire is at an exciting stage, having undergone many changes but now focused on the delivery of new strategic plans. Reporting directly to the CEO, strengthening the leadership team of six, and managing the charity's Bookkeeper, the incoming Finance Manager will replace a current interim manager. This permanent appointment reflects the board's commitment to the senior management team and the finance function.

This is a 21 hour per week post; exact working hours are negotiable / flexible.

Please apply via the charity's website, the closing date is Tuesday 05 May 2026, interview dates 11th and 12th May, prospective second interview date 18th May.

Advice & Information Worker (Havering)

WORKING HOURS: 21 hours per week

SALARY: £27,196 pro rata; (£16,318 for 21 hours actual)

CLOSING DATE: Monday 1st June by 12pm

PROPOSED INTERVIEW DATE: Tuesday 9th June

Age UK Redbridge, Barking & Havering offers an Advice & Information service to support older people living in the boroughs of Redbridge, Barking & Dagenham and Redbridge which is free, independent and confidential to older people, their relatives, carers and friends. We offer support with benefits maximisation to make sure people receive everything they are entitled to, housing issues, social care needs, health and disabilities, advice on energy efficiency and fuel poverty, to assistance with form filling and leisure.

We are recruiting an Advice Worker to cover the London Borough of Havering. This role requires the worker to work independently and manage their own caseload but be part of the wider team and be aware of the other services provided by Age UK Redbridge, Barking & Havering. The post involves both office based, home visit and outreach work at a variety of locations across Havering. Good IT skills are required and familiarity with Charity Log would be useful as well as knowledge of relevant quality assurance systems.

To apply: Please check our website for further details and a full application pack

Completed application forms and Equal Opportunities Forms should be returned to admin using the email: admin or alternatively post to Gabby O’Neill Recruitment, Age UK Redbridge, Barking and Havering, 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.

The Vacancy

Are you passionate about building modern, secure, user‑centred digital services? Do you enjoy leading talented people, shaping product strategy and delivering applications that truly meet the needs of users? If so, we’d love to hear from you.

The Methodist Church’s Connexional Team is looking for an IT Product & Applications Manager to lead the full lifecycle of our key applications and products — including Dynamics 365, Power Platform solutions and a significant PHP/SQL application.

This is a hands-on role and a fantastic opportunity to make a meaningful impact in a values‑driven organisation committed to service, integrity, learning and inclusion.

As our IT Product & Applications Manager, you’ll:

• Lead product strategy and roadmaps across a portfolio of enterprise applications
• Deliver high-quality support personally and through your team, and act as a point of escalation
• Champion service quality, reliability, and security\azQS
• Set high‑level architecture, integrations and best‑practice design
• Prioritise backlogs based on user needs, business value and data insights
• Oversee change management, releases, and continuous improvement activity
• Build strong relationships with suppliers and partners
• Lead, coach, and develop a team of application specialists and developers
• Drive operational excellence — reducing incidents, improving automation, and enabling self‑service

About You

We’re looking for someone who

• Has significant experience managing enterprise IT products or applications
• Understands cloud ecosystems (especially Microsoft 365, Azure, Dynamics 365)
• Communicates clearly with both technical and non‑technical colleagues
• Brings a collaborative, inclusive management style
• Enjoys solving problems and helping teams succeed
• Values equity, diversity and belonging — and actively works to remove barriers
• Appreciates our organisational purpose and wants to make a positive societal impact

We welcome applicants from all backgrounds and life experiences. If you meet most of the requirements, we encourage you to apply; transferable skills and experience will also be taken into consideration.

Location: London WC1H. Based in the heart of Bloomsbury, this position is easily commutable via Euston Square, King’s Cross, and Russell Square stations.

Hybrid Working: For office-based roles, a hybrid working pattern may be possible, typically 3 days in the office and 2 days working remotely, in accordance with the team and organisation needs. Hybrid working will be supported wherever possible and is dependent on the postholder having a safe, secure, and effective remote working environment. Where this cannot be accommodated, the role will be office-based.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing, a work-life balance augmented by:

• Generous annual leave (plus an extra 3 days over Christmas/New Year)
• Flexi-leave and or TOIL (where applicable)
• Access to an on-site Wellbeing Adviser service.
• A generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from all backgrounds, including Black, Asian and other Minority Ethnic groups. 

How to Apply

Please submit a completed online application form on our website. 

Informal Enquiries

For an informal conversation about the role, please contact Andrew Webb, Director of IT. Contact details on our website.

For questions or reasonable adjustments during the recruitment process, please contact our HR team. 

Key Dates

The closing date for applications is: 5 May 2026

Interviews will be held on: 18 May 2026

Job Title: Repairs & Maintenance Surveyor
Responsible to: Assistant Director of Property Services
Salary: £47,344 + Car Allowance
Hours: 37.5 hours per week
Area of operation: Resident Services
Place of work: Flexible covering a patch of properties across Kent and Surrey with requirements for occasional travel to English Rural’s office in Surrey and site visits as necessary (Hybrid Contract)
Essential Car User Allowance: This role is eligible for English Rural’s essential car user scheme (£5,200 per annum)
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 150 villages, and have a development programme of around 200 more homes. We are looking to recruit a Repairs and Maintenance Surveyor to cover homes across the Surrey and Kent regions.

About the role:

This is an exciting opportunity to shape a surveyor role focused on delivering high-quality repairs, maintenance and void management. Working under the leadership of the Assistant Director of Property Services and collaboratively with housing and surveying colleagues, the role will be expected to inform and deliver agreed business strategy. Managing the performance of external contractors to achieve good value and working within agreed budgets are essential.

About you:

To succeed in this role, you will have a proven track record in building surveying and property diagnostics. You will need good communication and interpersonal skills, with an ability to collaborate and work effectively within a fast-paced environment. Experience in contract management, technical surveying and delivering customer satisfaction are essential, as well as knowledge and experience of stock condition surveying. The right candidate will have sufficient technically expertise, either from a formal qualification or direct experience. English Rural is looking to invest in and develop the right candidate to grow with our business.

If you feel excited by the challenges posed by this role, we would love to receive your application.

Closing Date: 12-noon on Friday 22nd May 2026
Interview Date: Friday 5th June (in person at our Surrey office)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.

The governance and policy manager is a senior strategic and operational role responsible for leading, coordinating, and strengthening all governance-related functions across World Physiotherapy. Reporting directly to the CEO, the role ensures the organisation consistently meets the highest standards of governance, compliance, transparency, and accountability, in line with its global mission and constitutional framework.

The postholder serves as a key advisor to the CEO, board, and leadership structures, ensuring governance systems are robust, efficient, and appropriate for an international membership organisation. The role works closely with member organisations (MOs), regions, and speciality groups to enhance governance practices, ensure policy alignment, and support coherent decision-making across the global network.

The role also contributes to organisational direction by actively participating in the development and implementation of the World Physiotherapy strategic plan and supporting alignment with regional and other strategic plans.

1. Governance leadership and oversight

• Lead, coordinate, and oversee all governance functions and activities across World Physiotherapy.
• Monitor and ensure compliance with the constitution, bylaws, policies, and applicable legal and regulatory requirements.
• Regularly review and update governance frameworks, systems, and processes to align with international best practices.
• Provide authoritative advice and interpretation on governance matters to the CEO, board, and leadership structures.
• Develop and implement governance improvement initiatives to enhance organisational effectiveness and accountability.
• Work collaboratively with the World Physiotherapy development and membership divisions to ensure organisational cohesion and effective delivery of the global mission.

2. Board and executive support

• Support and coordinate the development of high-quality board papers, briefings, and decision-support materials.
• Support the full lifecycle of board meetings, including agenda setting, documentation, logistics, and action tracking.
• Ensure timely circulation of clear, accurate, and structured information to support informed decision-making.
• Maintain and manage official governance records, including minutes, resolutions, and statutory documentation.
• Monitor follow-up actions and ensure implementation of board decisions.

3. General meeting (GM) management

• Plan, coordinate, and deliver all World Physiotherapy global and regional general meetings in accordance with constitutional requirements.
• Develop and manage timelines for GM preparation, including submission, review, and distribution of papers.
• Oversee the drafting and quality assurance of reports, motions, and official documentation.
• Ensure accurate recording of proceedings, decisions, and outcomes.
• Verify compliance with all procedural and constitutional requirements for general meetings.

4. Regional elections coordination

• Plan and oversee regional election processes, ensuring alignment with organisational rules, timelines, and standards.
• Develop and implement clear election procedures and guidance for regions in line with the constitution.
• Ensure elections are conducted transparently, fairly, and consistently across all regions.
• Provide advisory support to regional executive committees on governance and election matters.
• Maintain comprehensive records of election processes, results, and compliance.

5. Policy development and management

• Lead the drafting, review, and implementation of governance and organisational policies.
• Ensure policies are consistent, up to date, and aligned with strategic priorities and international standards.
• Provide expert policy advice and interpretation to the CEO, board, MOs, regions, and speciality groups.
• Establish and maintain systems to monitor policy implementation, compliance, and effectiveness. 

6. Strategic planning and alignment

• Contribute to the development, implementation, and monitoring of the World Physiotherapy strategic plan.
• Support alignment between global strategy and regional and other relevant strategic plans.
• Provide governance input into strategic initiatives, ensuring alignment with constitutional and policy frameworks.
• Monitor and report on governance-related strategic objectives and outcomes.

7. Support to member organisations, regions, and specialty groups

• Provide expert governance and policy advice to MOs, regions, and speciality groups.
• Develop practical tools, templates, and guidance to strengthen governance capacity across the network.
• Facilitate knowledge sharing and promote best practices in governance globally.
• Respond to governance queries and provide timely, solution-oriented support.

8. Stakeholder engagement and communication

• Act as a central liaison on governance matters between the CEO, board, committees, and membership.
• Ensure consistent and transparent communication of governance processes, decisions, and requirements.
• Build and maintain effective relationships with internal and external stakeholders.
• Work closely with the communications and marketing team for the delivery of all key communications.

9. Continuous improvement and risk management

• Identify governance risks and develop mitigation strategies.
• Lead initiatives to enhance governance maturity and organisational performance.
• Monitor global trends in governance and advise on relevant improvements.
• Support organisational risk management processes related to governance and compliance.

Person specification

Education and qualifications

• Bachelor’s degree in law, public administration, governance, business administration, international relations, or a related field.
• Postgraduate qualification (eg master’s degree) in governance, public policy, law, MBA, or related discipline (desirable).
• Professional certification in governance, compliance, or company secretariat (eg Chartered Governance Institute or equivalent) is an advantage.
• Commitment to ongoing professional development in governance or non-profit management.

Essential experience and skills

• Extensive experience in governance, policy, or organisational management, preferably in an international or membership-based organisation.
• Strong knowledge of non-profit governance frameworks and best practices.
• Proven experience supporting boards and senior leadership.
• Experience managing complex governance processes (eg elections, general meetings).
• Excellent organisational, analytical, and problem-solving skills.
• Strong written communication skills with the ability to produce high quality formal documentation.
• Ability to work effectively across diverse cultural and geographic contexts.

Desirable

• Experience working with global professional associations or health related organisations.
• Familiarity with constitutional frameworks and regulatory environments in international organisations.
• Experience engaging with stakeholders across multiple regions.

Personal attributes

• Highly organised, proactive, and detail oriented.
• Strong integrity and commitment to transparency and accountability.
• Collaborative, diplomatic, and skilled in stakeholder management.
• Ability to manage multiple priorities in a fast-paced environment.
• Strategic thinker with a practical, solution oriented mindset.

 Impact of the role

This role is critical to ensuring World Physiotherapy operates with excellence in governance and policy. The governance and policy manager supports effective decision-making at the highest level, strengthens organisational credibility, and contributes to a cohesive, well-governed global network aligned with its strategic objectives.

Only candidates invited for interview will be contacted.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally. 

Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises. 

This role would provide direct line management to the following teams: 

• Client Services Team - the initial access points for up to 80% of clients accessing our services. From client facing work at our local town centre premises through to processing our online referral forms, this team is integral to ensuring that clients can access our services.  
• Volunteer Team – led by 2 part-time volunteer supervisors, our team of 30 volunteers deliver advice to clients over the phone and face to face. Delivering over 6000 hours of volunteering per year, this team has increased by 50% in the past 12 months and is continuing to grow across the organisation.  
• Community Outreach Team – responsible for delivering community outreach advice sessions across Bury and Bolton, as well as representing CABB in local/ neighbourhood meetings and building relationships with key community stakeholders. This team attended over 700 sessions in 2025, and with increased resources we now envisage this to continue increasing, ensuring we are delivering advice to our clients in the spaces and places they feel comfortable in, removing barriers to advice. 

These teams collectively make up our client access points, in 2025-2026 supporting over 16,000 clients to access our services and receive information, guidance and advice.  

There’s no ‘average’ day for our teams – each client, case and community location is different.  You will be responsible for supporting these teams, enhancing the service and ensuring that we are able to provide high quality information, guidance and advice to clients when they access our services.  

You will be part of the Delivery Leadership Team, a well-established team of managers responsible for their areas of specialist advice. 

This is a fantastic opportunity for personal and professional development, where you will be fully supported in this role, with development opportunities available.

About you:

• Experience of managing operational/ client facing teams (preferably within the advice sector but not essential),
• Excellent interpersonal skills to engage with a diverse range of team members, clients and stakeholders,
• Great communication and networking skills to represent CABB at community meetings and events,
• Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
• Be empathetic, compassionate and resilient, understand how to use trauma informed approaches,
• A genuine passion for place-based support and breaking down barriers for clients.  

Key tasks within this role include:

• Hold responsibility for ensuring our client access points is best able to meet local need, is effectively managed, consistently delivered and developed to provide an accessible, inclusive and high-quality service to residents in our local communities.  
• Represent and liaise with stakeholders including local authority representatives, community leaders and funders.   
  Attend and contribute to community-based, VCSE and Local Authority meetings and events.
• Proactively seek new opportunities to develop our community outreach sessions, focusing on areas with high index of multiple deprivation, and communities not represented within our client base.
• Using quantitative and qualitative data, prepare regular funder reports, ensuring all teams are accurately recording client and case data on our case management systems. 
• Develop knowledge within the teams to enhance the client journey, from signposting and referral information through to the development of new and innovative ways to deliver advice to clients. 

Application Process

1. To view the full job pack (including role description and person specification) please see the job pack attached.
2. Please submit copy of CV and Cover Letter as set out in job pack.

Please note we will be actively interviewing and shortlisting candidates during the application stage and reserve the right to close the vacancy early. 

We believe inclusion is a social justice issue - a principle that underpins our EDI work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities.

If you would like an informal conversation about this role or the application process, you can book a meeting with our HR Team (link available within the job pack).  

Benefits

We value the people who work here. The following are included within the employee remuneration packages as standard;

• A flexible 35 hour working week (for full time employees)
• Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time
• Additional day off for your Birthday
• 5% employer contribution pension scheme
• Income protection insurance
• Access to 24/7 confidential telephone counselling and structured counselling support
• Access to online GP and telephone counselling services
• Enhanced family friendly leave and occupational sick leave
• Access to ‘Blue Light Card’ and other charity discount schemes

Reports to: Head of Finance & Governance
Location: Saint Paul’s Hammersmith, W6 9PJ
Contract: 1 FTE
Salary: £32,000 - £36,000 Depending on experience

About Saint Paul’s
Saint Paul’s is a vibrant Anglican church at the heart of London, dedicated to encountering God and awakening our city. We strive to be a white-hot centre of faith where people experience God’s presence and are empowered to live out their calling in every aspect of life. Our vision is to see God’s Kingdom come on earth as it is in heaven, equipping our community to make a lasting impact in London. We are committed to nurturing faith, fostering community and being a resource for the wider city through the use of our spaces, systems and ministries.

Role Purpose
The Finance Manager is responsible for the effective day-to-day stewardship of the church’s financial resources ensuring compliance with UK charity law, financial regulations and best practice under the Charities SORP. The Finance Manager will oversee day-to-day financial operations, provide accurate and timely financial reporting, support strategic decision-making and ensure robust financial controls are maintained across all church activities.

This role combines operational finance management and detailed bookkeeping, with strategic financial insight in support of the church’s mission and ministry. This is a hands-on, detail-driven role suited to someone who enjoys making systems work well, solving problems and creating order through effective processes and collaboration.

Key Responsibilities

1. Financial Management & Reporting
· Oversee and process all day-to-day financial operations including income, expenditure, payroll and cash flow management.
· Assist the Head of Finance and Governance with monthly management accounts for the Standing Committee & PCC.
· Support in preparing annual budgets in collaboration with budget holders.
· Monitor performance against budgets and provide financial forecasting.
· Assist with the preparation of statutory annual accounts in accordance with the Charity SORP.
· Liaise with independent examiners or auditors during annual auditing processes.
· Supporting gift days including working the Sundays where gift day takes place (twice per year for two Sundays in a row).
· General liaison with external suppliers ensuring best value for money (e.g. Electricity, Gas, Service Contracts).

2. Compliance & Governance
· Ensure compliance with the Charity Commission regulations, HMRC requirements (including Gift Aid processing) and Parish Reporting.
· Maintain strong financial controls and internal procedures.
· Ensure restricted funds are tracked and reported appropriately.
· Maintain and review financial policies and procedures.

3. Bookkeeping Requirements
· Oversee all income and expenditure journals in Xero and stewardship systems, including processing Gift Aid claims, regular giving administration and online giving platforms.
· Manage all invoicing for hiring income & expenditure.
· Ensure accurate recording and reporting of restricted and unrestricted funds.
· Support with financial information for grants and providing grant reporting to budget holders and external grant bodies.
· Liaising with congregation about their giving and providing information where needed.
· Processing all team expenses and reconciling credit cards.
· Sending out monthly monitoring reports to budget holders.

4. Payroll & HR Finance
· Oversee payroll processing, pensions (including auto-enrolment compliance) and HMRC submissions.
· Manage Nest and Standard Life pension programmes.
· Ensure accurate salary allocation across departments and restricted funds/grants where required.
· Liaise with HR regarding employment budget planning.

5. Systems & Process Improvement
· Manage and optimise financial software systems and API’s to ensure efficiencies.
· Develop and document financial procedures to ensure business continuity and resilience.
· Support digitalisation and efficiency improvements within finance operations and improve current process to be fully digital.

6. Collaboration & Communication
· Build strong working relationships across departments to ensure effective financial collaboration.
· Support communication of new systems, finance policies and changes to the staff team.
· Contribute positively to the Operations Team culture of clarity, care and accountability.

Person Specification

Essential Skills and Experience
· At least 3-5 years’ experience managing the finance and bookkeeping function within a charity or not-for-profit environment.
· Excellent knowledge and expertise of Xero Accounting Software.
· Experience in supporting the preparation of accounts and annual statutory accounts.
· Experience with payroll and HMRC compliance.
· Excellent analytical and communication skills.
· High level of integrity and discretion.
· Excellent organisational and time-management skills.
· High attention to detail and able to work autonomously.
· Confident user of Microsoft Office Suite and comfortable with digital systems E.G. Xero, SharePoint, Notion & Pension Platforms.
· Strong communication and interpersonal skills and able to work across multiple teams.
· Practical problem-solver with initiative and ownership of tasks.

Desirable
· Strong knowledge of Charity SORP.
· Strong Accounting Principles knowledge.
· Experience working within a church context.
· Knowledge of Gift Aid administration.
· Familiarity with church management systems.
· Experience supporting Trustees or Boards.
· Experience managing or implementing processes across multiple teams.

Personal Qualities
· Highly self-motivated, organised and reliable.
· Self-directed, able to prioritise and act without constant supervision.
· Logical and practical thinker with a solutions-focused mindset.
· Calm, adaptable and resilient under pressure.
· Warm, approachable and collaborative in working style.
· Committed to the vision and values of Saint Paul’s Hammersmith.

Working Requirements
· Proof of right to work in the UK
· Work schedule: 5 days per week, Monday to Friday (Fridays WFH)
· Attendance at Tuesday morning staff meetings
· This post carries a genuine occupational requirement for the holder to be a practising Christian under Part 1 of Schedule 9 to the Equality Act 2010.

Key Church Services and Events
· Key annual church events: Annual Parochial Church Meeting, Church Weekend and select evening events.
· Easter and Christmas services.
· Staff events including an annual retreat (typically 1 week in January).

Package
· Salary: £32,000 – £36,000 depending on experience.
· Holiday: 25 days plus bank holidays plus your Birthday off as an additional day.
· Benefits: Employer pension contribution, annual offsite staff retreat, ongoing training and development opportunities.

How to Apply
Interested candidates should submit a completed Application Form and a CV outlining competencies and experience that align with the full Job Description.

Closing date for applications: 10 May 2026

Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Stoke Crown Court and North Staffordshire Justice Centre. You will play a vital role in supporting the Deputy Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is permanent working 37.5 hours per week covering Stoke Crown Court and North Staffordshire Justice Centre.

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

Job Title: Self-Employment Coach

Reporting To: Self-Employment Manager

Salary: £30,900 pro rata (£18,540 actual)

Hours: 21 hours per week

Contract: Permanent

Location: Currently one day in the office in Kings Cross N1 9LG

- working actively in the community for the rest of the week

DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.

Context of Job

AFK is a national charity creating opportunities for children and young people who are disabled or neurodivergent, to increase their independence, reach their individual potential and remove the barriers they face.

The Self‑Employment Programme is a growing initiative designed to help 18–25‑year‑olds transform their passions, skills and talents into real income‑generating opportunities. Through coaching, group delivery, mentoring, and practical business development activities, the programme provides accessible, person‑centred support to young people who want to pursue self‑employment as part of their pathway to independence.

The Self‑Employment Coach plays a key role in delivering high‑quality, empowering support to young people, working alongside the Self‑Employment Programme Manager to co‑design, deliver and evaluate a dynamic, inclusive and impactful programme.

Overall Job Purpose

To provide structured, person‑centred coaching to young people exploring or preparing for self‑employment. This includes delivering 1‑2‑1 and group sessions, supporting beneficiaries to develop viable business ideas, and helping them access tools, resources and opportunities needed to succeed. The role also contributes to the programme’s administrative, monitoring, partnership and outreach activities.

Working Conditions

The post is 21 hours per week, typically worked between 9:00am and 5:00pm. Contracted working days will be agreed with the Self‑Employment Programme Manager; however, Tuesdays are a mandatory working day. The post holder may occasionally be required to work evenings or weekends depending on programme needs.

The role includes 16.5 days of annual leave, in addition to public holidays.
AFK operates a TOIL (Time Off in Lieu) policy.

Working Relationships

The Self‑Employment Coach will work closely with young people, their families, education professionals, and colleagues across AFK to deliver tailored coaching and support.

The post holder will report regularly to the Self‑Employment Programme Manager and work alongside the Executive Director of Services as required, while actively engaging with external partners to ensure positive and sustainable outcomes for young people.

Principal Responsibilities

Coaching & Programme Delivery

• Deliver 1‑2‑1 coaching, small‑group sessions and workshop activities to support young people’s business development, confidence and skills.
• Work with young people to identify their aspirations, needs and goals, and translate them into practical action plans.
• Support trainees to develop essential components of their business ideas (e.g., value proposition, customer identification, pricing).
• Help young people understand the financial aspects of self‑employment, including budgeting, basic feasibility and potential benefits implications (with support from the Manager where specialist knowledge is required).
• Co‑facilitate specialist sessions with mentors, guest speakers or external partners.

Research & Business Development Support

• Research and suggest suitable platforms, markets and selling opportunities for trainees’ products or services (online and physical).
• Support trainees to understand and test their business ideas, including conducting simple market research and exploring feasibility.

Programme Co‑ordination & Administration

• Maintain accurate records, including session notes, trainee progress, KPIs and monitoring data.
• Contribute to evaluation processes, including collecting feedback, tracking impact and supporting continuous programme improvement.
• Support with scheduling, communication and preparation of delivery materials.
• Assist in maintaining a positive, accessible and inclusive programme environment.

Outreach & Partnerships

• Support delivery of outreach sessions in schools, colleges and community settings, promoting AFK’s offer.
• Develop positive working relationships with external partners, mentors and community organisations to enhance opportunities for trainees.
• Contribute to collaborative work across AFK departments, ensuring consistent communication and alignment with organisational objectives.

General Organisational Responsibilities

• Uphold AFK’s commitment to safeguarding, equality, diversity and inclusion.
• Engage in learning and development opportunities, and participate in supervision and appraisal.
• Carry out any other responsibilities reasonably associated with the role.

Are you committed to supporting rough sleepers in finding their way back to stability? As a Reconnection Worker, you will play a vital role in helping individuals temporarily placed in the South-East London sub-region reconnect with their local area and access the services they need to resettle successfully. 

We're growing our amazing team and looking to recruit another fabulous person staff who wants to work alongside people as they reconnect with their pathway out of homelessness.

The Organisation

The 999 Club is a dynamic local charity in Deptford working to end homelessness, one person at a time. If you share our desire to encourage and support people to take personal responsibility for making positive changes in their lives and you want to be part of a service providing opportunities, developing talents and helping to build confidence and self-esteem then come and work with us.

The Reconnection Team

Working alongside the Sub Regional Rough Sleeping Team as part of an evolving pilot scheme the Reconnection Team work with people who are rough sleeping or placed in temporary ‘off the street’ accommodation by Outreach Workers across six London boroughs. Providing information, advocacy and practical, person-centred support they empower clients to take the necessary steps toward resettlement, enabling them to reconnect with their local area and access the services they need to resettle successfully.

The Role

The role involves working both independently and collaboratively as part of a team, ensuring the effective delivery of services tailored to each individual’s circumstances. Based at the 999 Club but travelling throughout Southeast London, you’ll work with a dynamic team dedicated to ending homelessness and making a tangible difference in people’s lives

This role is part of a pilot scheme being run by the Southeast London Sub-Regional Rough Sleeping Coordinator and provides the opportunity to work in different settings alongside teams from several other organisations from the third sector as well as voluntary and statutory services.

Who We’re Looking For

We’re looking for people who like people, who care about doing a good job and want to be part of a dynamic team, providing the best service possible. We want team members with common sense, who are assertive, compassionate, have a sense of humour, a no- nonsense, positive attitude and are looking to make a difference in their community.

Why You Should Apply

This is a really exciting opportunity to join the team as we evolve service delivery, creating clear pathways for people who have different journeys to travel out of homelessness.  If you’re passionate about empowering individuals and have the skills to navigate complex situations with compassion and professionalism, we want to hear from you.

In return we can offer the opportunity to work with a fantastic, inclusive, empowering and respectful team, making a difference to people’s lives.

The post is for an initial period of 12 months working full time, 37.5 hours, Monday to Friday. Start and finish times are flexible, 08:00h-18:00h with core hours between 10:00h-16:00h.

Closing Date 18th May 2026

Interview Date Tuesday 02nd June 2026 - interviews will be in person, on site.