Service management jobs

About the role

The Community Link Worker will play a key role in supporting individuals who are economically inactive due to musculoskeletal issues and/or mental health needs, and with a desire to return to or get into work. The postholder will build strong relationships with local services, employment teams, health professionals and community organisations to enable clients to reintegrate into the workforce and improve their overall wellbeing.

This role requires flexibility to work across multiple community settings, including GP practices and outreach locations as part of a multidisciplinary team. As well as having a base at the Merton Connected office in Vestry Hall and potential opportunity to work from home.

This project will be delivered by Merton Connected in collaboration with South London Partnership

 What We Offer

• The opportunity to be part of an innovative, growing service that will be celebrating its 10th year of transforming lives in the Merton area.
• The chance to work with an inspiring, supportive team and a variety of partners across statutory, voluntary, and community sectors.
• Ongoing professional development and training
• A collaborative, multi-disciplinary environment, where your contributions will directly influence the health and well-being of the local community.

KEY RESPONSIBILITIES

 Client Support & Case Management

• Engage with individuals who are unemployed and living with musculoskeletal and/or mental health conditions, working within the community to connect them with services that support their holistic needs.
• Provide one-to-one guidance and motivational support to build confidence and readiness for training, volunteering or work.
• Support clients to identify personal goals and ability to manage their health and wellbeing.
• Support clients in accessing opportunities including volunteering, work experience, skills training and ultimately sustainable employment.
• Maintain accurate and up-to-date records of patient interactions and service activity, contributing to ongoing monitoring, evaluation and reporting, in line with data protection and safeguarding guidelines.

 Community & Partnership Engagement

• Promote awareness among health professionals of employment as a health outcome and encourage employment-related conversations as part of routine patient care.
• Work collaboratively with multidisciplinary teams, community groups and local partner organisations to develop strong referral pathways and a co-ordinated and seamless patient journey
• Promote the value of social prescribing to both clinical staff and patients, engaging within the community to encourage a personalised and preventative approach to care.
• Raise awareness of the wider determinants of health, including housing, employment, and social isolation, and support individuals to address these challenges.

Awareness & Advocacy

• Raise awareness of the health and wellbeing impacts of unemployment within local communities and primary care networks.
• Advocate for individuals facing complex barriers to employment, supporting their voice and choice in navigating systems and opportunities.

 PERSON SPECIFICATION

 Essential

• Experience in health and social care settings, with an understanding of musculoskeletal (MSK) and mental health conditions and their impact on daily life.
• Knowledge of the wider determinants of health and how they influence individual wellbeing.
• Experience working within community-based settings and services.
• A solid understanding of personalised care and person-centred approaches, with the ability to support individuals in self-managing their health.
• Experience of working within multidisciplinary teams across health, social care, and community environments.
• Excellent communication and interpersonal skills, with the ability to build trust and engage effectively with a diverse range of people.
• A proactive, self-motivated approach, with the ability to work both independently and as part of a team.
• Knowledge of the local employment support landscape, including training providers and voluntary sector services.
• Ability to engage hard-to-reach populations with empathy, cultural sensitivity, and professionalism.
• Strong communication and interpersonal skills, with the ability to liaise effectively across different sectors.
• Organisational and record-keeping skills
• Familiarity with MS Office applications including Word, Excel, Teams and Sharepoint
• Commitment to confidentiality, safeguarding, equality and diversity.

Desirable

• Understanding of the social prescribing model.
• Knowledge of relevant welfare benefits related to sickness and unemployment.
• Experience of working with people who are unemployed or with complex health needs or disabilities.
• Experience of case management systems and monitoring outcomes.

We are looking for an ambitious and experienced Corporate New Business Manager  to join our dynamic Corporate  Team. You will build our portfolio and range of exciting corporate partnerships ensuring that we are creating new and innovative ways to generate funding.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

Reporting to the Head of Corporate Partnerships, you will have an opportunity to make a considerable impact on our work through new business development. You will identify and grow our portfolio of partnerships across multiple sectors. You will create engaging strategic partnerships and deliver first class stewardship whilst ensuring organisational KPIs and are met.

To be successful in this role, you will have excellent new business sales  and relationship management skills with the ability to think creatively and innovatively. You will be a brilliant communicator with a flair for storytelling and have experience in growing portfolios through cold outreach to partners  preferable within the charity sector, but not exclusively. You will have experience in proven success of developing and maintaining effective relationships with companies. Candidates from other sectors with strong sales experience will also be considered.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

Our vision is a world where all pets are well cared for in loving homes for life.  To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.

Woodgreen is looking to appoint a full time Supporter Relations Executive on a 12 month fixed term contract to cover a period of maternity leave.  In this role you will help to grow the engagement, loyalty and value to Woodgreen by ensuring that our supporters always feel valued and know the difference they are making to pets and people across the UK.  Working as part of a small but busy team you will be the first point of contact for the charity through the management of the supporter email inboxes, donation phone lines and post.  Our successful candidate will also look after the administration and processing of donations and will be responsible for maintaining accurate database records and providing personalised communications.

In addition you will;

• Maintain the fundraising database, and other CRM platforms, so that all supporter details are complete, accurate and up to date in order to comply with GDPR regulations.
• Administer the Gift Aid Programme ensuring Gift Aid declarations are accurately recorded and scanned to maximise Gift Aid income and compliance with HMRC rules and regulations.
• Work collaboratively and positively across the charity, building close working relationships with colleagues to ensure knowledge and key information is shared and obtained so all enquiries received can be answered with accuracy, confidence and professionalism.
• Be responsible for processing and fulfilling supporter requests for fundraising materials such as, Money Boxes and Fundraising Packs so supporters receive the information requested in a timely manner in line with service level agreements.

To be considered you will need to have;

• Significant administration and data entry experience.
• Significant customer service experience in a multi-channel environment.
• Significant working experience with a Customer Relationship Management (CRM) Database.
• Demonstrable experience of effective communication at all levels across an organisation.
• Detailed understanding of Data Protection principles and legislation.
• The ability to multi-task, prioritise and manage your workload to meet deadlines.
• The confidence to use your own initiative when dealing with customer enquiries or complaints.

This is a full time hybrid position working 37.5 hours per week.  It is expected that the successful candidate will spend approximately two to three days per week at our Godmanchester site.

The starting salary for this position is £27,300 - £29,426 per annum depending on experience. This is complemented by;

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary)
• Enhanced parental leave (subject to qualifying period)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

About the role

We are looking for an experienced and inspiring Community Fundraising Manager to lead our community fundraising activity and supporter experience strategy at an exciting time of growth and ambition.

As Community Fundraising Manager, you will lead and develop a high performing team to grow income through community fundraising, events, partnerships and supporter engagement. You’ll champion a supporter first culture, ensuring every interaction with Hft is positive, engaging and inspiring.

You’ll also play a key role in developing innovative fundraising initiatives and community partnerships with local organisations, universities, volunteers, supporters and Hft services, helping to create long-term advocacy and loyalty for our mission.

What you’ll be doing

• Leading and inspiring a Community Fundraising Officer and Supporter Experience Officer to deliver ambitious income and engagement targets

• Developing and delivering community fundraising strategies and events that are inclusive, impactful and supporter-focused

• Building strong partnerships with local groups, universities, businesses and community organisations

• Embedding co-production approaches into fundraising activity by working collaboratively with learning disabled people, families, volunteers and supporters

• Championing excellent supporter and volunteer experiences across all fundraising touchpoints

• Using insight, feedback and data to continuously improve supporter journeys and retention

• Managing budgets, KPIs and forecasting to ensure financial sustainability and growth

• Working collaboratively across Fundraising and Communications to shape engaging campaigns and fundraising opportunities

About you

We’re looking for someone who is:

• An experienced community fundraising leader with a proven track record of delivering income growth

• Passionate about supporter engagement and creating exceptional supporter experiences

• Experienced in planning and delivering successful fundraising or community events

• Skilled in developing partnerships and building long term relationships

• A confident and supportive people manager who can motivate and develop teams

• Comfortable using CRM systems, data and insight to drive performance and improve engagement

• Knowledgeable about fundraising regulation and best practice

• Committed to equity, diversity and inclusion

Experience working with volunteers, universities or co-produced community initiatives would be highly beneficial.

Selection Process

We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a presentation, and the opportunity to meet with key Managers to get to know the team and Hft.

Our Commitment to Inclusion

We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact Hft recruitment team.

Are you an excellent communicator who is able to motivate and empower others?

We are looking for new team members to join our service supporting Carers across Havering to improve their health and wellbeing, and access wider support that meets their needs.

This is a great opportunity to support local communities, working with Adult Carers and Young Adult Carers and helping them to make informed choices, build confidence, sustain their independence, and access support that meets their individual needs. You will carry out assessments to understand people’s individual circumstances and level of need, working together to co-produce support plans. This will involve meeting Carers in community settings and conducting home visits. The team also facilities coffee mornings and activities offering Carers opportunities for peer support and to take a break from caring.

You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

We have a part-time roles available (22.5 hours), and applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults in a relevant sector. It’s essential that you are confident using IT and maintaining excellent records. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services.

Due to the area covered by the service, you will need a valid UK driving licence and access to your own vehicle.

Apply today!

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Carers Leave

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Location: Office based in Central Southampton. Hybrid working may be possible on completion of the probation period.

The Role

This post is about providing much needed support for our busy Senior Management Team. You will work closely with our Senior Management Team, helping to manage priorities, supporting with information for funders and stakeholders, and ensuring the smooth day-to-day running of the team’s workload. This is a new role within our service that you can ‘make your own’. The role has been created to relieve some pressure from the senior team and enable us to work more effectively and strategically.

You will provide confidential administrative support to all the team, including HR administration support.

About you

You will be an experienced, confident, and highly organised professional with excellent communication skills and the ability to manage multiple priorities. You will be comfortable working both independently and collaboratively, with a proactive and solutions focused approach

This role is an excellent opportunity for you to develop your skills and career – and make a difference at a time when our help has never been needed more.

Citizens Advice Southampton is a friendly and dedicated team of paid staff and volunteers. We value our team enormously, and paid staff can expect an environment in which they have opportunities to develop themselves whilst supporting others.

We offer a salary which is competitive in the charity sector, as well as a generous holiday allowance and other benefits including a NEST pension scheme, an outstanding Employee Assistance Programme including a GP helpline, and Life Assurance for paid staff.

Applications

At Citizens Advice, we recognise the positive value of diversity, promoting equity and celebrating inclusion. We welcome and encourage job applications from people of all backgrounds.

Please download the application pack on our website and submit your CV and a covering letter outlining how you fit the person specification to Emma Vint.

Please also complete and submit our diversity monitoring form with your application.

The closing date for this vacancy is 9am, 26th June 2026.

Thank you for your interest in Citizens Advice Southampton.

*PLEASE VISIT NO LIMITS' WEBSITE FOR THE FULL JOB DESCRIPTION AND TO COMPLETE AN APPLICATION FORM. WE ARE UNABLE TO ACCEPT CV'S / EXPRESSIONS OF INTEREST**

About No Limits

No Limits is the leading youth services charity in Southampton, supporting children and young people in the city and across Hampshire.

At No Limits, it is important our staff and volunteers reflect, represent and have experience of the challenges faced by the children and young people we support. We are proud and appreciate our many staff and volunteers who use their own lived experience to support the children and young people they work with.

With this in mind, we are committed to equity, diversity and inclusion in all aspects of our work and organisational culture – and when recruiting, it’s important to us that we continue diversifying our staff and volunteer teams, with children and young people at the centre of everything we do.

When we talk about talent, we value the transferrable skills and experiences you can bring to No Limits, which can be through work (in the same or a different sector), volunteering or personal experiences. To make sure we get the best talent on our team, we are open to and actively encourage applications from all backgrounds and sections of the community, including diverse ethnic backgrounds, LGBTQIA+, disabled and neurodiverse.

If invited to interview, please let us know if we can support you at interview with any reasonable adjustments, such as flexible working, access arrangements or a suitable place to pray.

Your role
We’re looking for a Fundraising Manager to take our individual, community and corporate fundraising to the next level. Building on our existing fundraising and partnerships, you will build and deliver a strategy that maximises income through creative engagement and strong stewardship, ensuring a pipeline of unrestricted income.

The role will be hybrid, with at least 50% of each week to be worked across our two sites in Southampton.

Your key responsibilities will include: 

• Create, deliver and regularly review a fundraising strategy incorporating individual, community and corporate fundraising
• Maintain and build existing community and company partnerships through effective stewardship
• Network and build connections across the city with community groups and companies
• Manage and build No Limits’ individual supporter base, strengthening the supporter journey
• Attend relevant community events to raise awareness and attract donations
• Develop new ideas, campaigns and fundraising activities 
• Work closely with communications colleagues to create and promote fundraising campaigns, increase funds raised through social media and ensure website content is fundraising-focused.
• Review, recommend and manage appropriate CRM software to ensure effective stewardship 
• Support with Trusts and Foundations grant applications and tenders when needed.
• Monitor performance, impact and trends and adapt approaches to maximise income and engagement

Please see the job description on our website for more information.

We are committed to making a difference in the lives of the children and young people we work with, and as such, you must show a willingness to demonstrate commitment to the values and behaviours which flow from the No Limits ethos. Safeguarding and promoting the welfare of children and young people is paramount.

We particularly welcome applicants from diverse backgrounds and those who have had experiences similar to the young people we aim to support. We are committed to creating a diverse environment where people can be their authentic selves, where their experiences and opinions are valued, and we are all open to learning from each other.

As part of our team, you’ll receive a comprehensive induction and access to learning and development opportunities relevant to your role, supporting your ongoing growth. 

You'll have the essentials of:

• Demonstrable experience in a fundraising role, with a track record of delivering results
• Experience developing and implementing successful fundraising strategies or plans
• Proven ability to meet and exceed income targets
• Experience designing and managing effective supporter journeys
• A track record of building and nurturing successful fundraising partnerships
• Creativity and innovation, with the ability to generate fresh ideas to attract and engage donors
• Strong interpersonal skills, with the ability to build positive relationships with internal teams and external stakeholders
• A collaborative approach, thriving in a busy, team-focused environment
• Self-motivated, with the ability to work independently using initiative
• Flexible and adaptable, able to respond to changing priorities
• Strong team player with a proactive and positive attitude
• A genuine commitment to No Limits’ values and mission
• A strong understanding of, and commitment to, equality, diversity, and inclusion
• Willingness to actively engage in ongoing learning and professional development
• Flexibility to work outside standard hours when required to meet organisational needs

Interested..? We'd love to hear from you! 

To apply, please complete an application form from our website and upload using the portal, before the closing date of 9am, Monday 29th June 2026, with an Interview date of either Thursday 9th or Friday 10th July 2026 . 

Being a Disability Confident Employer means we are committed to removing barriers in recruitment and employment. If you require an application form in an alternative format or need any support or adjustments during the recruitment process, please contact us. As we work with vulnerable children and young people, and follow safer recruitment guidelines, we're unable to accept CVs.

In the ‘Your Supporting Statement’ section of the application form, please include how your knowledge, skills and experience meet the ‘About you – knowledge, skills and experience’ section of the role description: link to job description. 

To apply, and for further information, please visit the No Limits Website.

Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability.

We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our team in Worksop. This is a permanent, full-time position (37.5 hours per week), working on a 7-day rota (Monday to Sunday)​

As a Shop Manager you will be responsible for the day to day running of our store by leading an inclusive team of paid colleagues and volunteers to maximise sales income and to minimise costs. You will have the passion to drive your store to be the best in the area.

What you will do: 

• Drive sales in the store to meet expected budgets and KPI’s 

• Run a high-density shop, ensuring that the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily. 

• Ensure that stock is generated over the door and that donors are signed up for Gift Aid.

• Ensure that the high standard of customer service that is expected by Mencap is delivered at all times.

• You will be an inclusive leader developing your team, paid and volunteers, through training and performance reviews.

• Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store. ​

To be a successful Shop Manager you will be: 

• An experienced manager with the ability to drive sales and meet KPI’s, ideally within a fashion retail environment. 

• Ability to lead and support a team from varying backgrounds. 

• Ability to meet the needs of the customers to generate and increase the sales of the store.

• Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis. 

​The full detailed job description is attached

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce. 

If you’re passionate about leading high‑performing teams and maintaining exceptional store standards, we’d love to hear from you.

Applications close on 2 July, with interviews taking place from 18 June onwards. We encourage you to apply as soon as possible, as we may close the advert early if we receive a high volume of applications or identify suitable candidates.

We are seeking a dynamic Trusts & Foundations fundraiser to sustain and grow this vital area of income, to support people on their journey out of homelessness.

About Emmaus

Emmaus (pronounced em-may-us) is a movement of charities that empowers people to overcome homelessness. We provide a stable home and tailored, life-changing support for people who are experiencing or at risk of homelessness. By focusing on each person’s strengths, we help people rebuild their lives and work towards the future they want to create.

As part of a nationwide network of Emmaus charities, we provide skills, training and work experience to help people achieve their goals and regain independence.

Together, we are ending homelessness one person at a time.

About the role

The Trusts & Foundations Manager will play a pivotal role in driving sustainable income growth for Emmaus UK through strategic relationship management, compelling funding proposals and the development of a strong pipeline of new and existing Trusts & Foundations supporters.

Working collaboratively across Emmaus UK and our wider federation, the post holder will identify funding priorities, develop fundable projects and deliver excellent stewardship and reporting to secure long-term support for the organisation’s mission and strategic objectives.

This is a brilliant opportunity to work as part of a small but ambitious team, raising vital funds for a unique organisation with a proven philosophy on tackling homelessness through the power of community.

Who are we looking for?

We are seeking a proactive, relationship focused fundraiser who can bring the incredible impact of Emmaus to life in person and through powerful prose.

We are searching for creative candidates who will passionately convey the deep impact and the unique approach that Emmaus takes whilst articulating the stark reality and challenges of those who are faced with homelessness.

The ideal candidate will pride themselves on detail but also be energised at the prospect of engaging with funders directly as they build strong, meaningful and lasting relationships, both with our existing portfolio of grant funders in addition to new prospects. 

What we offer​

· Salary: £39,924 (Cost of living increase from July expected to increase to circa £41k)

· Working hours: Full time, 37.5 Hours per week Monday to Friday, with flexible working options available

· Contract: Permanent

· Pension: Stakeholder pension with employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Individually tailored induction. Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: A 24/7 employee assistance scheme is available

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply:

To apply for this role, please send your CV and a covering letter to Eddie, the Email address can be found in the Application Pack.

Please ensure you refer to the job description and person specification when completing your covering letter.

The closing date for applications is Monday 29 June 2026.

Shortlisted candidates will be invited to a first stage interview via Microsoft Teams on Wednesday 8th July, with final stage interviews to be held via Microsoft Teams on Wednesday 15th July.

If you would like to arrange an informal discussion about the role, please email Eddie, the email address can be found in the Application Pack.

Equal Opportunities

Emmaus UK is an equal opportunity employer and is committed to providing a working environment free from discrimination. We actively promote an inclusive culture and aim to create a workplace where people from diverse backgrounds, characteristics, perspectives, ideas and experiences work together.

We welcome applications from all individuals, regardless of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency in selecting the best candidate, all applications are anonymised until the interview stage is confirmed. This means shortlisting is based solely on the relevance and suitability of experience.

Technical Lead – Estates
East London
£55,000-£59,000 salary + excellent benefits

A major national cultural institution is seeking an experienced Technical Lead to oversee engineering operations across its East London museum sites.

This portfolio includes a collection store, a newly developed museum and a high-footfall family site — all requiring robust mechanical, electrical and life safety systems to protect collections and ensure a safe, seamless visitor experience.

The Role

You will take responsibility for the performance, compliance and optimisation of all M&E and life safety systems across the estate.

Key responsibilities:

• Delivering planned and reactive maintenance

• Ensuring full statutory compliance across M&E, public health and life safety systems

• Managing MEP and life safety contractors, monitoring KPIs and service performance

• Maintaining environmental conditions within collection spaces

• Monitoring utilities and driving energy efficiency

• Delivering minor works and refurbishment projects

• Assessing system condition and recommending remedial works

• Supervising contractors in line with CDM and building safety legislation

• Acting as technical lead on capital projects and commissioning

• Managing budgets and procurement processes

• Participating in a 24/7 emergency response rota

• Embedding sustainability and inclusive working practices

About You

You will hold a recognised qualification (or equivalent experience) in mechanical, electrical or building services engineering.

You will bring strong technical expertise, experience managing hard FM contracts, and a thorough understanding of statutory compliance within complex, public-facing buildings. Confidence using BMS and CAFM systems is essential.

Organised, accountable and collaborative, you will be comfortable managing multiple priorities in a live operational environment.

Get in touch with Rosemary from Allen Lane for more details

About Care4Calais

Care4Calais (C4C) is a volunteer-based charity providing essential aid and support for refugees in northern France and the UK. We support through on-the-ground assistance, and advocate for a fair asylum system - including safe routes to the UK with refugee rights on arrival.

We work alongside people seeking safety to ensure access to daily essentials, and fill gaps where state support is not provided. We are here for everyone attempting to navigate the complexities of claiming asylum in the UK - providing access to justice, and practical, welcoming support. We also communicate to the public the need for action in support of refugees. Our vision is an inclusive society where people seeking safety have a safe home and a bright future free from inequality.

In northern France we operate year round from Calais, providing warm clothing, shoes, shelter, services, and assistance to refugees living in appalling conditions.

Across the UK we collect and distribute clothes and other essential items, and provide social support and interaction including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services. We are a community with the shared goals of creating a just asylum system, and a fair and welcoming society for all refugees.

Our work involves organising successful campaigns against racist UK government policies, such as the Rwanda plan and the use of barracks as accommodation for people seeking sanctuary.

All of Care4Calais' operations are supported by a small, dedicated staff team, who supervise large volunteer teams to provide critical support to asylum seekers and people on the move in both the UK and France.

About the role

The UK Operations team provides essential psychosocial support to people seeking safety through practical services; such as running distributions, delivering English classes and drop ins, as well as activities to promote wellbeing such as trips and sports activities.

The UK Field Operations Manager will be responsible for managing our operations in London, working as part of the UK Field Operations Team to support large teams of grassroots volunteers to provide essential support to people seeking safety. 

You will need to onboard and motivate volunteers through continuous engagement and support to ensure that proper safety procedures for effective  distributions and activities are in place, well communicated, and consistently applied. The performance of each region and team needs to be regularly assessed and action taken to build capacity and skills where needed. Successful Field Operations Managers will build networks with local charities, community groups and Local Authorities to help grow and develop the operations of the local Care4Calais volunteer teams. As an operation, continuous improvement through research, learning and development of practices and policies will be critical. The successful candidate for this role will be proactive and hardworking with the ability to problem-solve and prioritise effectively. The role would suit someone who is a self-starter, a strong team player and excels working in a varied role. Candidates will need strong organisational skills and must have the ability to make numerous important and compassionate decisions each day.
You will be expected to demonstrate excellent judgement, initiative, integrity, strong interpersonal skills, and the ability to communicate with a diverse group of people. You will be part of Care4Calais’ core team in the UK and will report directly to the Chief Operations Officer. 

This is a fantastic opportunity to join a highly committed team dedicated to improving the lives of those seeking safety.

 Key Responsibilities

Your responsibilities will include, but will not be limited to:

• Providing core operations support for Care4Calais’ operations in the UK (specifically London), working to build capacity and support volunteers in their activities. This includes supporting with setting up and running clothing distributions, drop-in sessions, trips and activities as well as supporting volunteers offering guidance and information to individuals.

• Working alongside a small staff team to develop processes, procedures and documentation to support the effective running of Care4Calais’ humanitarian operations. 

• Attending external meetings, building and maintaining relationships with partners and key stakeholders which allow Care4Calais’ operations to continue to run smoothly and effectively.

• Managing and supporting large teams of dedicated volunteers supporting people seeking safety.

• Being involved in ensuring that safeguarding procedures are followed in your teams.

• Volunteer onboarding and induction, and continuous volunteer management.

• Develop and deliver training to volunteers.

• Regular in-person visits to the volunteer teams you manage in London. 

Person Specification

Essential Skills and Experience: 

• Clear leadership ability, with the capability to act with initiative and drive;

• Proven project management skills;

• Strong commitment to the rights of people seeking safety;

• Commitment to Care4Calais' values and mission, including anti-racism;

• Hands on, operational, dynamic and enthusiastic;

• Team worker with good communication and people skills;

• Self-motivated and used to managing multiple priorities to meet deadlines;

• Able to build positive relationships with a range of stakeholders including those from displaced communities, Local Authorities and other charities;

• Ability to respond to the fast-changing and dynamic nature of the UK asylum system, always prioritising the needs and desires of the communities we support;

• Excellent verbal and written communication skills;

• Ability to work on Google Workspace and Office 365.

Desirable Skills and Experience:

• Experience leading and managing volunteer teams from varied backgrounds

• Experience working/volunteering supporting people seeking safety 

• Experience in making grant applications/fundraising experience and managing budgets

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as, but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic.

Please note: While day-to-day this is a remote role, you will be expected to conduct semi-regular visits to the local volunteer teams in the areas you manage (London). You must therefore be willing to travel, and you will be supported in doing so.

Applications

Please provide a short cover letter/personal statement that explains why you are suitable for this role and why you want to work for Care4Calais, and answer the short application questions.

The successful applicant will be provided with the induction and training needed for them to succeed in the role.

Please note that we receive a high number of applications and are a small internal team. If you do not receive a response in the first round, it means you have not been selected.

We understand that AI can be a useful tool, however we ask that you do not use it for this application as we want your application to be personal to you. 

Equality & Safeguarding

Care4Calais is an equal opportunities employer. We actively encourage applications from Black, Asian and Minority Ethnic communities, people from refugee and migrant backgrounds, LGBTQ+ individuals, disabled candidates, and those with lived experience of the immigration system.

Care4Calais is committed to safeguarding, so our selection process includes rigorous background checks and assessments to ensure post holders demonstrate attitudes and values that align with our commitment to an organisational culture that promotes safeguarding.

Lived Experience Inclusion

We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system. As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.

We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment.). In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation. 

Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.

This is an exciting opportunity to shape engaging campaigns and storytelling across digital, social media, email, PR and community channels. Working as part of our Fundraising and Communications team, you’ll create compelling and accessible communications that inspire action, strengthen our community, support fundraising and help people live full and healthy lives with MS.

Working closely with colleagues, ambassadors and people living with MS, you’ll help amplify authentic lived experience, develop impactful campaigns and use insight and digital best practice to grow engagement and reach.

We’re looking for someone with strong writing and storytelling skills, experience delivering communications, marketing or digital campaigns, and a good understanding of digital engagement, social media and email marketing. Most importantly, we’re looking for someone who is collaborative, proactive and motivated by making a meaningful difference.

About Overcoming MS

Overcoming MS is the world’s leading MS healthy lifestyle charity. We help people live full and healthy lives with MS through evidence-based information, practical tools and a supportive global community.

Since 2012, we have supported people affected by MS to make informed lifestyle choices alongside medical treatment, helping people feel more empowered, informed and hopeful about living with MS.

Our vision is a world where everyone with MS has the information, confidence and support they need to live well.

Job summary

The Communications and Marketing Manager plays a central role in helping Overcoming MS reach and support more people living with multiple sclerosis worldwide. The role leads the creation of compelling, evidence-based, and emotionally engaging communications that strengthen connections with our community, raise awareness of the Overcoming MS approach, support fundraising, engagement, and behaviour change, and showcase our services and offerings. 

Working across communications channels, campaigns, storytelling and community engagement, the postholder will enable our audiences to feel they have the appropriate level of information and confidence to make lifestyle changes, through the support we offer to live a full and healthy life with MS. 

Key responsibilities and duties: 
The role comprises the following key areas of responsibility: 

Communication and campaign creation 

• Craft engaging, accessible and audience-focused communications which inspire action, deepen engagement and build trust. 

• Plan and execute integrated marketing and communications campaigns across digital channels, print, PR and Community channels in alignment with our Fundraising and Communications Strategy.

• Support the Head of Communications, Marketing & Digital with campaign planning, aligning Communications objectives to organisational and income generation objectives. 

• Support the Services team with the promotion of our services, including the dissemination of insights and data, to grow our awareness and engagement 

• Support colleagues and audiences. Working with stakeholders to ensure communications are planned and delivered at the right time to meet their needs.

• Ability to communicate complex or sensitive information in a clear, accessible and empathetic way. 

• Understanding of inclusive and accessible communications best practice. 

Using results to drive change 

• Use audience insight, analytics and user behaviour to shape campaigns and improve engagement. 

• Test, learn and optimise marcomms communications through experimentation, AB testing and evaluation. 

• Contribute to Marcomms evaluation on performance and impact. 

Storytelling and Community voices  

• Build trusted relationships with people living with MS and the wider Overcoming MS community to develop authentic and inspiring stories. 

• Support contributors sensitively and ethically, ensuring appropriate consent and safeguarding processes are followed. 

• Identify opportunities to amplify community voices across campaigns, fundraising and communications. 

• Ensure storytelling reflects the diversity and inclusivity of the Overcoming MS community. 

Social media and content creation 

• Lead on building our impact and engagement on social media with our audiences, in line with our objectives, including supporting awareness and engagement campaigns and fundraising. 

• Ensure that we are using the best tools and techniques by staying up to date with trends. 

• Monitor social media, ensuring prompt and accurate responses to enquiries. 

• Use analytics to constantly optimise our social media impact. 

• Ensure content is accessible, audience-led and aligned with best practice in health communication. 

• Support content development across both digital and print communications where required. 

• Working closely with the services team, lead the content creation and maintenance of our website to maximise our impact with audiences. 

• Build and nurture relationships with celebrity ambassadors, influencers and public supporters. 

Email marketing 

• Develop content for email marketing, including for fundraising and events campaigns. 

• Optimise email by A/B testing content to maximise performance through design and content improvements, and creating triggered email sequences to build our message. 

• Use audience segmentation and personalisation to support campaigns. 

• Use analytics to identify ways to constantly optimise our email impact. 

Community Engagement 

• Support our digital community through different discussion groups and platforms (social media, hubs, etc). Including liaising with internal teams and promoting best practice. 

• Support online events and drive positive engagement opportunities.

Brand communication 

• Ensuring all activity aligns with brand priorities. 

• Championing on-brand messaging. Acting as a trusted expert on brand tone of voice.  

• Ensuring all media and communications guidelines/policies are followed and kept updated. 

• Sharing best practice with the wider organisation and continuing professional development.

Creative skills 

• Generate and develop creative and innovative ideas with a good eye for brand, design, film and photography.

• Develop clear briefs and oversee production of high-quality digital and printed communications materials. 

• Create engaging collateral through design software.

• Edit small amounts of audio or video (desirable). 

• Support content development across both digital and print communications where required. 

PR and Media 

• Support the Head of Communications, Marketing and Digital with media relations through press releases and statements. 

• Support with securing regional, national and international media coverage, sourcing case studies and creating campaign assets and messaging for media partners. 

 
PERSON SPECIFICATION 

• Self-motivated and adaptable/proactive, with strong organisational skills and the ability to manage competing priorities effectively

• A keen eye for detail with a consistently high quality of work output.

• Highly organised, able to manage a content schedule, and plan and deliver digital campaigns. Able to prioritise work across multiple projects to meet deadlines.

• Demonstrable experience in developing, leading and executing high-quality, effective communications and engagement strategies that achieve desired results.

• Excellent writing, editing and communication skills for social media, web, email and PR.

• An understanding of how communications affect and engage audiences.

• An ability to communicate in an inclusive way with diverse audiences.

• Experience in managing and optimising website content, with strong on-page SEO skills.

• Confident using email marketing and social scheduling

• Familiarity with Google tools (Analytics, Adwords, Search Console, etc) and digital monitoring tools. 

• Skills in creative content development, such as audio, video and photo editing. 

• Interest in wellbeing 

• Experience managing external suppliers, freelancers or creative agencies (desirable) 

• Experience working in the charity, health or wellbeing sector. (desirable) 

• Able to flex hours and work outside normal hours where needed to cover events (time off in lieu will be provided). 

 
This job description outlines the main responsibilities of the role, but is not intended to be an exhaustive list. Duties may evolve over time, and the post-holder may be required to undertake other reasonable tasks consistent with the level of the role. 

How to apply: Please click on the Apply Now button, submit your CV, and please answer the three questions we have prepared for you. Please use the Cover Letter space to tell us your motivation for working  at Overcoming MS.

Application timeline:

Close date: until 9am Monday 15th June

First round interviews: 18th and 19th June, online via Microsoft Teams

Second round interviews: 23rd June on Teams/in person TBC, and it will include a short task and presentation

Our Commitment to Equity, Diversity and Inclusion: We want Overcoming MS to be a welcoming, inclusive and supportive place to work, where people feel valued and able to thrive. We actively encourage applications from people of all backgrounds, experiences and communities, particularly those currently underrepresented in the charity sector.

We know that people sometimes hesitate to apply unless they meet every requirement listed. If this role feels like a good fit for you, we’d still encourage you to apply.

If you need reasonable adjustments or information in a different format during the recruitment process, please contact us.

Are you a skilled, hands-on tradesperson looking for a role where no two days are the same?

Maintenance Officer
Salary: £25,887 - £27,385 per annum (dependent on experience)
Hours: Full time, 37 hours per week
Contract: Permanent
Location: Roving role - Sites across the North East (& Occasionally Cumbria)

About us

Groundwork North East & Cumbria is an established environmental and community charity with over 30 years’ experience supporting communities to improve their local areas and create better opportunities for people. We deliver hundreds of locally led projects each year, including initiatives that improve local environments, support young people and adults into education, training and employment, and promote health and wellbeing

We manage a range of buildings and community sites across the region, and we’re committed to keeping them safe, well-maintained and fit for purpose.

About the role

We’re looking for an experienced Maintenance Officer to take pride in looking after our buildings and sites. This is a practical, varied role where you’ll use your skills to carry out day-to-day repairs, maintenance and compliance checks across multiple locations.

Job Purpose

Supported by our Facilities & Maintenance team, you’ll be trusted to manage your own workload, solve problems on the spot, and keep our sites running smoothly – making a real difference to the people who use them.

Where You’ll Work

You’ll travel between our sites across the North East, with occasional visits to Cumbria. Our locations include offices, a Business Centre and a Visitor Centre. You’ll be out and about most days rather than office-based. A company van is provided.

What You’ll Be Doing

• Carrying out general building maintenance (e.g. basic joinery, plumbing, decorating, repairs)
• Handling reactive repairs and fixing issues quickly and safely
• Completing planned maintenance tasks and routine inspections
• Carrying out health & safety and compliance checks
• Liaising with and overseeing specialist contractors when needed
• Keeping clear records of work carried out using basic IT systems

What We’re Looking For

• This role would suit someone from a trade background (e.g. joinery, plumbing, general building maintenance or similar) who enjoys practical, hands-on work:
• Proven experience in building maintenance or a relevant trade
• Able to turn your hand to a wide range of repair and maintenance tasks
• Good working knowledge of health and safety on site
• Practical problem-solver who can work independently and use initiative
• Organised and able to manage your own workload across multiple sites
• Friendly and approachable – comfortable working around staff and site users
• A reliable, “can-do” attitude with pride in your work

Essential:

• Full UK driving licence
• Willingness to travel regularly across the North East (and occasionally Cumbria)

Why Join Us?

• Varied, hands-on role with real autonomy
• Supportive and friendly team environment
• Opportunity to use and develop your skills across different sites
• A role where you can see the impact of your work every day

Closing Date: Tuesday 30th June 2026.
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.

Interested?

If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.

This role is subject to a Basic Disclosure endorsed by the Disclosure and Barring Service.

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Ivy Rock Partners is working with an outstanding educational organisation to recruit a Transactional Finance Manager on a 12-month fixed-term contract.

This is an excellent opportunity for an experienced finance operations professional to lead a high-performing transactional finance function during a period of ongoing transformation and improvement. Reporting into the senior finance leadership team, you will oversee key financial operations, ensure robust financial controls, and drive service excellence across the organisation.

The Role

You will lead a transactional finance team responsible for accounts payable, accounts receivable, banking, payments and financial services administration. The successful candidate will ensure efficient and effective financial transaction processing, maintain strong governance and compliance standards, and identify opportunities to improve processes, systems and controls.

Key responsibilities include:

• Leading and developing a finance operations team, providing clear direction, support and accountability.
• Ensuring timely and accurate processing of accounts payable, accounts receivable and banking transactions.
• Overseeing balance sheet reconciliations and maintaining the integrity of financial control processes.
• Managing debt recovery activities and supporting cash collection performance.
• Reviewing and approving payment runs and other banking transactions.
• Supporting fraud prevention initiatives and strengthening financial controls.
• Working closely with finance systems colleagues to enhance reporting, processes and system functionality.
• Monitoring regulatory developments and ensuring compliance with relevant financial policies and procedures.
• Leading process improvement initiatives and implementing best practice across finance operations.
• Building strong relationships with stakeholders across the wider organisation and providing guidance on financial procedures and controls.

About You

We are seeking an experienced finance professional with a strong background in financial operations and team leadership.

You will have:

• Proven experience managing finance operations teams within a complex organisation.
• Strong knowledge of accounts payable, accounts receivable, banking and financial controls.
• Experience managing financial transactions, reconciliations and compliance processes.
• The ability to communicate complex financial information clearly to non-finance stakeholders.
• A track record of improving processes, controls and service delivery.
• Experience leading or contributing to cross-functional projects and organisational change initiatives.
• Strong analytical and problem-solving skills.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Strong systems capability and advanced Microsoft Excel skills.
• Higher Education or Further Education sector experience is desired.

What's on Offer

• Competitive annual leave and pension.
• Flexible hybrid working arrangements.
• A 12-month fixed-term contract.

For more information or to discuss the opportunity in confidence, please contact Megan Hunter.