Supporter care manager jobs

The Marketing and Communications Manager will support the delivery of Ella’s integrated communications, marketing and emerging advocacy work. This role will help to ensure Ella’s reaches and influences external audiences effectively — raising awareness of the challenges faced by survivors, strengthening Ella’s public profile, and increasing engagement with supporters, partners and the wider public.

The postholder will lead our marketing and communications across digital channels, the website, impact reporting and organisational campaigns and also play a lead role in developing and delivering our advocacy and campaigning activity.  This is a hands-on role for a keen marketer and strong communicator motivated by social impact and ethical, survivor-centred storytelling. 

This is a pivotal moment for Ella's communications. We need someone ready to take the reins of our digital presence and drive our voice forward with confidence and creativity. You'll own our communications channels day-to-day, shaping how we show up online, how we tell survivor stories ethically and powerfully, and how we cut through to reach the audiences that matter.

This isn't about maintaining the status quo. We're looking for someone who can elevate our content, grow our reach, and make Ella's unmissable across digital platforms. You'll lead the charge on building our website into a stronger resource, creating content that moves people to action, and ensuring our impact work translates into compelling stories that resonate with supporters, funders, and the wider public.

We are seeking a dedicated and compassionate Caseworker to join our Domestic Abuse team based at our office in Basingstoke with regular travel required throughout the region. Please note you will be required to work from the office full time.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

As a Caseworker you will:

• Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
• Identify barriers to accessing services & work with partners to provide ongoing support.
• Keep accurate & confidential case records on a bespoke case management system
• Make calls to offer support to victims of domestic abuse, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support
• Liaise and actively engage with other local providers to share information on the VS service offer
• Work as part of a team with staff and the volunteer team to provide a seamless service to clients

About You

You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.

You will need:

• Strong written & verbal communication skills.
• Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Service Manager

Location: Bedford. Unfortunately this service does not have step free access

Salary: £36,400

Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and resident requirements, as well as be part of the out of hours on call rota for managers. 

About the Role

Join and lead our brand new Mental Health Service which is due to go live April 2026! The service is a step-down service, which provides short-stay, trauma-informed alternative to hospital admission and facilities. The service forms part of a wider integrated initiative for urgent and emergency care. The team will support our residents who are at risk of admission but can be supported outside of mental health hospital settings, by providing tailored support to them to help them overcome their personal barriers, and achieve their goals, to live more fulfilled lives and independent living. 

In this role, you will lead the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow. 

Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development.
• Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.
• Support with day to day tasks within the service, supporting the team to deliver the best possible outcomes with their residents.
• Lead the day to day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Striving to ensure excellence and quality in our service delivery.
• Financial Management of service budget with cost saving mechanisms. 

About You

We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of mental health and have an understanding and experience in how to support those who struggle. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. 

• Previous leadership experience, and ability to take responsibility for the full service, ensuring service outcomes, KPI's and requirements are met.
• Demonstratable experience in leading a service/team in a similar capacity.
• Previous experience in supporting those who struggle with their mental health, ideally in a similar environment.
• Ability to provide high quality support and line management to staff.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Ability to promote the service externally to enhance reputation in the area and with partner organisations
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

As part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Membership Growth & Engagement Manager (Direct Debit Membership)

Job details:

• London (Hybrid / Field-based across Greater London)
• Fundraising & Membership Growth
• Fixed-term: 12 months with opportunity to renew, dependant on performance. 
• Salary: £40,000

Who we are:

We want to create a world filled with wildlife, and we do this through pioneering community engagement and Rewilding Our Future. For us, rewilding is about rewilding people as well as rewilding nature, reconnecting communities to the natural world and restoring functional ecosystems through habitat restoration and species reintroductions.

From our work to reintroduce beavers to London for the first time in 400 years, to restoring river catchments with water voles, we focus on interventions that create real ecological change on the ground. We support landscape-scale recovery too, from bringing back iconic species such as white storks and working on wider habitat restoration across East Anglia. 

The need

To grow Citizen Zoo sustainably, we need to grow our secure unrestricted income. Our monthly, direct debit membership currently brings in around £10k per year, and we’re aiming to grow this towards £60K per year within the first 12 months (or 1,000 equivalent members), through improved digital acquisition, better retention, and a strong on-the-ground recruitment presence across London.

Who you are

You are an adaptable, entrepreneurial fundraiser/marketer who loves turning public interest into long-term support. You are equally comfortable improving a digital join journey and writing supporter comms, and getting out in the field, setting up a stand at events, speaking to the public and signing people up to monthly direct debits. You thrive working independently, you’re confident working to targets, and you use data to learn fast and improve performance. You’re motivated by building something that compounds: a membership base that grows every month and funds rewilding for years to come.

The Team & The Role

We’re a not-for-profit social enterprise with a team who mostly work from home in London. You’ll work as part of this remote team from home, our shared desk spaces in central London, and out on the ground at events, partner venues and project sites across the city and beyond. You’ll work closely with delivery and communications colleagues to turn audiences (visitors, volunteers, event attendees, online supporters) into loyal members, and ensure members receive a positive, joined-up experience that retains them long term.

What you’ll do

You will own and deliver a data-led membership growth plan that increases acquisition, improves retention, and grows member value (including upgrades from £3 → £5/month over time). You’ll sharpen Citizen Zoo’s membership proposition so it clearly connects supporters to our impact, and you’ll turn that into campaigns and activity that consistently convert interest into monthly direct debits.

Digitally, you’ll create and optimise the online join journey (landing pages, forms and messaging) and run recruitment activity across email and social. You’ll work with agency partners to plan and launch Meta and/or Google campaigns, shape and iterate creative, manage a monthly marketing budget, and improve cost-per-join and conversion rates through ongoing performance monitoring.

For retention, you’ll build joined-up supporter journeys from welcome/onboarding through impact updates, renewal/retention thorough engagement and exclusive membership offerings, upgrade prompts and lapsed reactivation. You’ll use segmentation and insight to keep communications relevant, strengthen the member experience, and reduce churn.

On the ground, you’ll lead in-person recruitment across Greater London at events, fairs, community days and partner sites, setting up an effective stand, engaging the public, and signing people up to direct debit. You’ll keep improving the recruitment “kit” (scripts, FAQs, signage, QR codes and follow-up journeys) and coordinate volunteer/colleague support when needed.

Ideal candidates will also focus on lifetime value (LTV) of supporting members and as such be able to work towards an appropriate cost-per-acquisition target (CPA). 

Minimum requirements

• Full UK driving licence (hard requirement), candidates will not be considered without one (please ensure you list this on your CV). 
• Demonstrable experience growing income or supporters through membership, regular giving, direct marketing, subscriptions, fundraising, or performance marketing.
• Experience delivering campaigns across digital channels (email/social), and using data/insight to improve results.
• Confidence in communicating with the public, including proactively starting conversations and handling objections.
• Strong organisational skills and ability to manage multiple workstreams independently.
• Willingness to travel across Greater London and work occasional evenings/weekends (time off in lieu provided).

Preferred requirements

• Experience managing a membership scheme (acquisition + retention) with clear performance targets.
• Experience using a CRM or ticketing/membership platform (e.g., Hubspot, Salesforce, Spektrix, Tessitura or similar).
• Experience running or supporting face-to-face fundraising/membership recruitment at events.
• Experience managing external suppliers (design/print/digital) and working with paid social agencies.
• Understanding of GDPR-consistent supporter communications and supporter care best practice.

Success measures (first year)

In your first 12 months, success will look like building a repeatable membership growth engine that consistently brings in new direct debits through a combination of digital campaigns and in-person recruitment, while improving retention so income compounds over time. 

You will be expected to help grow membership income from around £10k/year towards £60K/year, supported by clear monthly targets, a functioning reporting dashboard, and evidence-based optimisation of messaging, channels, and supporter journeys. You’ll also put in place a retention programme that reduces churn and increases lifetime value, so membership becomes a reliable, scalable source of unrestricted funding for Citizen Zoo’s rewilding work.

Working Hours

At Citizen Zoo we have standard working hours from 09:00–17:30, but team members can start earlier or later if agreed with your line manager. This role will require occasional evening and weekend work, particularly around events and recruitment opportunities, and this is given back as time off in lieu.

Location

Must be able to travel regularly across all of London, and across other parts of Greater London, to deliver events and recruitment activity.

Benefits

In return for your enthusiasm and expertise, we’ll reward you with a competitive salary and an enviable range of benefits including 24 days holiday a year (with the option to buy more days) that rises by one day per year of service after your initial 5 years at Citizen Zoo, as well as pension and life assurance.

Perks

Subsidised gym membership, social events and parties, and a day off for your birthday. We’re proud to offer progressive and flexible working practices designed to give you the work-life balance you need.

Application Timelines & Deadline

• Please submit your application by 23:59 on 15th Feb
• Review week: From 16th to 22nd Feb
• Invitation to Interview: by Friday 27th Feb
• Interviews: Friday 6th March

Legacies form a key source of income for the British Heart Foundation (BHF), raising approximately £100m a year for our life‑saving research.

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As a Legacy Manager, you will manage, protect, and optimise this income. You'll work alongside three other Legacy Managers, supporting the Head of Legacy Management to build on the team’s successes and to optimise the BHF’s income from gifts in Wills. 

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Joining a thriving team, you’ll undertake a variety of work, including managing casework in accordance with the law, best practice, and BHF’s processes and procedures, collaborating with internal and external stakeholders, providing technical guidance to colleagues and potential legacy givers, and line managing two Assistant Legacy Officers and our Legacy Administrator. 

 This role may also require deputising for the Head of Legacy Management. 

About you 

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You'll either have extensive experience in legacy management within the charities legacy sector; or be a Qualified Private Client Solicitor; or be a Qualified member of the Society of Trust and Estates Practitioners; or be a Qualified Chartered Legal Executive with experience of Wills and Probate. 

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With high levels of empathy and belief in the BHF’s work, you'll be able to develop strong relationships with colleagues and contacts. With previous line management experience, you'll demonstrate first‑class leadership skills, supported by a compelling vision and the ability to inspire others, motivate, and develop a team of staff. 

 A self‑starter with excellent communication and strong interpersonal skills, you'll bring proven experience of working within private client / legacy management. 

 With high levels of financial numeracy, previous experience in a fast‑paced environment, and excellent IT skills, you’ll also have exceptional attention to detail, strong time‑management abilities, and the capability to prioritise workload and deliver to deadlines. 

 Working arrangements  

This is a 12-month fixed term contract covering family leave. We are looking for someone to work 32 hours per week, flexibility around this working pattern or the 32 hours can be discussed. 

 This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

 About us 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. 

Belonging at BHF 

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.  

Help power life-changing support through excellent financial operations

Future Dreams is a pioneering UK charity providing psychological, practical, and emotional support to people diagnosed with breast cancer. We also champion early detection through breast health masterclasses and fund vital research into secondary breast cancer.

Based at Future Dreams House in King’s Cross — our welcoming breast cancer support centre — we deliver a vibrant programme of in-person and online services, community activities, and one-to-one support with specialist nurses, counsellors, and therapists. Everything we do is driven by one clear belief: nobody should face breast cancer alone, or without hope.

We are now looking for a Finance Assistant to join our growing team and play a key role in strengthening our in-house finance function.

About the role

This is a fantastic opportunity for an organised, detail-driven finance professional who wants to develop their career within a purpose-led charity.

Working closely with the Finance Manager, you will support the smooth day-to-day running of our finance operations, ensuring transactions are processed accurately and on time, records are well maintained, and financial controls are consistently applied. You’ll contribute to reliable reporting, support audit and compliance activity, and help build efficient processes that enable the charity to operate effectively.

You will also work collaboratively with colleagues across the organisation and liaise with suppliers and external stakeholders, becoming a trusted part of a friendly, supportive team that values accuracy, integrity, and continuous improvement.

What we offer

• Salary of £30,000 – £35,000 per annum (depending on experience)
• 25 days annual leave plus bank holidays
• Additional one-week paid shutdown over Christmas and New Year
• Hybrid working (a mix of office-based and remote working)
• Free weekly yoga sessions
• A warm, inclusive working environment in a mission-driven organisation

The ideal candidate

We are seeking a compassionate and experienced psychotherapist manager, deeply committed to helping vulnerable and marginalised individuals. The candidate should possess:

• Leadership and Team Management
• Provide regular clinical and line management supervision to six practitioners.
• Support staff wellbeing, development, and performance through reflective practice and professional guidance.
• Lead on recruitment, induction, and ongoing training of team members.
• Oversee referral pathways, allocation of cases, and management of team caseloads.
• Monitor service delivery to ensure high-quality, safe and effective clinical practice.
• Lead risk management processes and provide senior oversight of complex or high-risk situations.
• Hold a small caseload, providing assessment, formulation, and psychotherapeutic interventions in community settings.
• Participate in organisational planning, meetings, and strategic discussions.
• Promote the service externally and support its integration within wider multidisciplinary networks.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Role overview

It is essential that you have

• UK-recognised qualification in Psychotherapy or Counselling Psychology.
• Accredited psychotherapist or counsellor (e.g., UKCP, BACP, BPS, HCPC) or equivalent professional body registration.
• Ability to work flexibly in varied settings.
• Proficient in assessing client needs and offering tailored services.
• Strong team leadership and collaboration skills.
• Excellent communication and interpersonal abilities.
• Proven experience in engaging with vulnerable adults.

About us
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance use issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life. 

Benefits
We offer a range of benefits including a pension scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities.

To apply
Please upload your CV with a covering letter, detailing how you meet the job specification by Wednesday 4 February 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Salary: Up to £GBP £51,100 annual gross

Hours: Full-time

Duration: Permanent

Location: UK or global within 2-3 hours’ time difference of the UK. Regular travel to Manchester required. Minimum deployment time overseas 40%.

Our operations are growing – can you provide excellent operational management for our life-saving humanitarian health operations?

We are seeking an experienced humanitarian health operations professional to join our team. As our new Operations Manager you will join a newly created Operations function and play a key role in its development and success. Our operations are growing rapidly and we need someone who can thrive in providing excellent operational management alongside developing our systems and processes. You will manage a portfolio of programmes and responses both from the HQ and in the field.

Humanitarian health needs are growing. UK-Med is an NGO providing emergency health support in times of crisis and humanitarian emergencies. We provide clinical support, as well as training and capacity building for health professionals around the world, with particular focus on countries vulnerable to outbreaks, natural disasters or with weakened health systems due to complex emergencies. As a key partner of the UK Emergency Medical Team (EMT), we work closely with DFID and the WHO, but we are also growing our own programmes. Our work has never been more vital, with disease outbreaks and disasters becoming more frequent, complex and severe.

We provide humanitarian health surge support to health systems facing exceptional challenges. Our responses can range from individuals or small teams of technical experts providing advice and capacity building through to a full field hospital providing primary healthcare and surgical interventions.

Our ideal candidate will be passionate about UK-Med’s humanitarian mission and excited by the prospect of developing systems and processes to support this. You will have significant experience in humanitarian health operations including working in the field. You will be comfortable working at pace and thrive on achieving challenging objectives and meeting rapidly changing demands.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through humanitarian work. UK-Med is a growing and developing organisation with a committed team of staff, volunteers and members.

How to apply

We strongly recommend that you read the Candidate Information Pack – Operations Manager - January 2026 before applying.

To apply, please complete the questions and submit your CV through our Online Jobs Portal as soon as possible.

Applications must be submitted no later than 9th February, 2026.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Company Description

Marie Curie is the UK’s leading end of life charity. We are the largest non-NHS provider of end of life care in the UK, the only provider across all 4 nations, delivering nursing and hospice care in the community and in hospital, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end of life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness that cannot be cured. 

Job Description

The PR & Media team raises awareness of who we are, what we do, and the impact Marie Curie has through local and national broadcast, print and online media. This team also looks after our work with high profile supporters and celebrity ambassadors. 

The National PR Lead will be responsible for the successful delivery of Public Relations and Media strategies to support a designated portfolio of work. You will play a vital role in leading priority PR workstreams. Your expertise will ensure we use the most effective PR tactics to meet team and organisational goals. You will also leave your impact on major policy campaigns, including high-profile initiatives such as Dying in Poverty and Fix End of Life Care.

You will be responsible for: 

• Delivering PR and media strategies for specific portfolios, leading priority workstreams, and ensuring effective tactics to meet campaign and organisational goals.
• Leading PR strategy development, execution, and evaluation to increase brand recognition and media reach; managing campaign objectives and sharing insights for continuous improvement.
• Identifying, training, and briefing spokespeople including senior staff.
• Managing reactive news and news desk functions to stay ahead of media agendas.
• Maintaining strong media relationships, ensuring consistent key message delivery, and advising on reputational risks and issues.
• Line management and development for two National Media & PR Officers.

Key Criteria:

• Established experience in a similar PR position, managing a news desk or a press office.  
• Experience working in a large, complex, face paced environment.
• Excellent understanding and experience working with national media (broadcast, print, online, podcasts etc).
• Proven experience landing national news stories, broadcast coverage, features, op-eds and reactive media opportunities.
• Line management or mentoring experience and the ability to lead teams.
• Excellent communication skills with the ability to work with stakeholders of all levels.
• Experience or familiarity with healthcare policy and public affairs and understanding of political landscape will be an asset.
• Ability to work unsociable hours.

Please see the full job description.

Additional Information

Application & Interview Process 

• As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: 15 Feb 2026. We encourage early applications as we may close the job advert sooner, upon receiving a sufficient number of applications.

Salary: £36,900-41,000 per annum depending on experience (+3,500 London Weighting Allowance if applicable + out of hours allowance)

Contract: Permanent, full-time (35h per week)

Based: Hybrid role with 1-2 days per week from our London office in Embassy Gardens

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We provide care for all, and that commitment extends beyond the people we serve. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our learning disabilities service in Hertfordshire.

£23,046.00 per annum, working 32 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

* Annual leave increasing up to 30 days with length of service

* Free DBS

* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

* Fully paid induction programme and further training

* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.

Driving is mandatory for this role.

This role requires sleep-in shifts at the service.

What you'll do:

* Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open up new opportunities for the customer;

* Communicating with a range of other key stakeholders including social work, psychology and commissioning teams;

* Acting in accordance with the policies and procedures of Look Ahead Care & Support plus those specific to the service including any statutory requirements;

* Consistently reviewing the customer's life goals and their progress towards achieving them, in partnership with them and those important to them;

* Supporting the customer with personal care;

* Reporting any observations relating to customer welfare;

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

* Enjoys social interaction and the company of others, joins in with the hobbies and interests of the customer and is able to facilitate connections with new people and places;

* Has a reasonable level of physical fitness and is able / likes to participate in active pursuits such as running and swimming;

* Is confident enough to try new things and take positive risks on a regular basis;

* Exudes a warm friendly and fun presence;

* Prefers working as part of a group or team;

* Is persistent and determined in adverse circumstances;

What you'll bring:

Essential:

* NVQ Level 2 or equivalent

* Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities

* Driving licence and a willingness to drive as part of support duties;

Desirable:

* Experience of engaging vulnerable people with complex needs in meaningful activities.

About us:

We have a strong social purpose and we live and work by our values:

* We focus on Excellence and innovation.

* We are Caring and Compassionate.

* We are Inclusive and Trusted.

* We work in Partnership and are One-Team.

We are seeking an Assistant Manager to play a key operational role at our Sunderland Hub. Supporting the day-to-day running of services that help people facing social exclusion rebuild confidence, skills, and stability.

This is a mission-driven, hands-on role combining coordination, leadership and frontline delivery. You will work closely with the Hub Manager and wider team to ensure the hub operates smoothly, safely and with purpose, while supporting individuals to engage in meaningful activity and community life.

About Handcrafted

Handcrafted works with people who have experienced exclusion, homelessness and disadvantage, offering practical opportunities to rebuild confidence and independence through creative projects, training, and community.

Our work is rooted in values of:

• Creativity everyone can make something to be proud of

• Empathy walking alongside people through challenge

• Empowerment supporting people to take back control

• Community building belonging and shared purpose

These values shape how we work with residents, trainees and one another.

The Role – Assistant Manager (Sunderland Hub)

As Assistant Manager, you will be central to the smooth running of the Sunderland Hub. You’ll support the Hub Manager in coordinating staff, activities and services, while maintaining a welcoming, organised and supportive environment.

This is a varied role combining operational oversight, hands-on delivery, administration and people support.

Key Responsibilities:

• Support the Hub Manager in the day-to-day operation of the Sunderland Hub

• Help coordinate staff, volunteers, activities and community sessions

• Provide hands-on support to residents and trainees as needed

• Assist with planning and delivery of workshops, shared meals and group activities

• Act as a welcoming and reliable point of contact for people accessing the hub

• Support record keeping, reporting and compliance requirements

• Assist with ordering supplies, processing expenses and basic financial administration

• Help oversee housing-related processes and liaise with relevant teams

• Promote a safe, inclusive and well-organised environment at all times

(Full responsibilities are detailed in the recruitment pack.)

Who We’re Looking For

We’re looking for someone who is organised, proactive and people-focused, with the confidence to take responsibility while working collaboratively.

You will ideally bring:

• Experience working in a support, community or care-based setting

• Strong organisational and communication skills

• The ability to manage competing priorities calmly

• Confidence supporting people with complex needs

• An understanding of safeguarding and professional boundaries

• A values-led approach aligned with Handcrafted’s ethos

Experience in housing, support services or community delivery is desirable but not essential.

Why Join Handcrafted?

• Be part of a well-established, values-driven organisation

• Play a key operational role in a growing hub

• Work alongside a committed, supportive team

• Help create real change for people facing exclusion

• Access training and development opportunities

Safeguarding

Handcrafted is committed to safeguarding and promoting the welfare of children and vulnerable adults. This role is subject to an Enhanced DBS check.

Location: Office-based, Northamptonshire
Hours: Full-time
Salary: £39,114.92 to £43,000
Hours: 37
Closing Date: 9 February 2026 - we reserve the right to close early if we have enough suitable candidates
 
Northamptonshire Carers is seeking a passionate and experienced Registered Manager to lead our regulated care services. This is a pivotal role ensuring high-quality, person-centred care delivery across our services, maintaining compliance with CQC and other statutory regulations, and supporting our mission to improve the lives of carers and those they care for.
 
Key Responsibilities

• Lead and manage regulated care services, ensuring contractual targets and quality standards are met.
• Maintain CQC registration and ensure full compliance with regulatory requirements.
• Oversee personal care services and manage day-to-day operations, including out-of-hours on-call.
• Supervise regulated care staff and administrative support, ensuring effective recruitment, training, and performance management.
• Conduct audits, prepare for inspections, and report to senior leadership and trustees.
• Implement safeguarding protocols and ensure GDPR compliance.
• Attend strategic meetings and maintain relationships with key stakeholders.
• What We’re Looking For
• Proven experience in managing regulated care services, ideally within a community or charitable setting.
• Strong understanding of CQC standards and care sector regulations.
• Excellent leadership, organisational, and communication skills.
• Ability to manage contracts, staff development, and quality assurance processes.
• Commitment to person-centred care and continuous improvement.
• A collaborative team player with a proactive approach to problem-solving.

 
Why Join Us?

• Be part of a respected local charity making a real difference.
• Work in a supportive, values-driven environment.
• Opportunities for professional development and training.
• Office-based role fostering team cohesion and collaboration.

What we’ll offer in return:

• 24 days holiday plus bank holidays - pro rata for part-time
• Simply Health Cash Plan
• Death in Service benefit (should the worse happen, your loved ones will be supported)
• A supportive environment, no stuffy dress-codes, flexibility where we can
• Hybrid Working

 
What next:

• Click apply and we look forward to receiving your application
• Please be advised, should we receive enough suitable applications, we reserve the right to close the vacancy early.
• The successful candidate will be required to have an enhanced DBS check and the right to work in the UK.

 
If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment team aware as soon as possible.
 
We at Northamptonshire Carers are committed to supporting and promoting Equality, Diversity and Inclusion and are passionate about action, not words, being essential when tackling workplace race inequality. We have made some great progress with our EDI work and as a result, have become a Race Equality Matters Trailblazer, awarded to us for our efforts in championing and pioneering the drive towards racial equality. But we still have lots of work to do to continue to raise awareness, tackle all forms of discrimination and inequality, and create greater understanding of the issues that impact all of the people we affect, both in the workplace and the services our organisation provides. We are committed to being an inclusive organisation and recognise the important role our staff and service users play in creating and maintaining that inclusive culture.
 
We are striving to be a diverse, inclusive organisation and support under-represented unpaid carers. You can read about our Big Promise Project here
 
Are you seeking a new career?
 
Do you want to be part of this dynamic, forward thinking charity?
 
We are keen to attract applicants who reflect the diverse communities we support in Northamptonshire.
 
Full-time, part-time, overnight and flexible working hours available.
 
"Working for Northamptonshire Carers is a great place to be feeling welcomed and valued from the get go." - Dave
 
REF-226 032

At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

We are looking for Bank Supported Housing Support Workers to join our Our 16+ Older Looked After Young People (OLYP), Care Leavers and Unaccompanied Asylum-Seeking Children (UASC) services. Our OLYP services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building

Our Bank Support Worker roles are similar to our Support Workers roles, but they work on a more flexible, temporary basis – they are great way into the organisation and can be a stepping stone into other roles. 

You will be offered available shifts (day, evening, night, weekends and bank holidays) in advance and at short notice – you choose which ones you want to work.

In this rewarding role you will work proactively and creatively alongside young people providing support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. You will contribute to the smooth and safe running of the services by providing consistency and reliability.

You will ideally have experience of working with a similar client group and a good understanding of the key risks, challenges and opportunities for young people.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

Our Vacancy
Join Us as a Housing Support Worker – Be the Bridge Between Temporary Accommodation and a Home. 

At Peabody, we’re committed to helping people build stable, confident futures. We’re looking for a Housing Support Worker who is compassionate, proactive, and ready to support adults and families living in temporary accommodation.

This is not a care role. It’s a practical, hands on support position focused on empowering people to manage their tenancies, develop essential life skills, and overcome barriers that may be affecting their housing stability. You’ll be working alongside tenants to help them feel more in control of their circumstances, stay independent, and move on positively at the end of their term.

What you’ll be doing:
In this role, you’ll provide high quality, person centred housing support to adults and families living in temporary accommodation, helping them build the skills and confidence needed to sustain their tenancies and move on successfully. You’ll work flexibly, delivering 1-to-1 support both over the phone and through home visits, adapting your approach to meet the diverse needs, backgrounds, and circumstances of each household. Acting as a bridge between accommodation and a stable home, you’ll ensure tenants have the knowledge, tools, and support networks needed to thrive throughout their housing journey.

Your role will involve:

• Risk Management: Completing and regularly updating risk assessments to ensure the safety of tenants, the community, and yourself.
• Housing Related Support: Offering guidance on budgeting, benefit claims (including Universal Credit and Housing Benefit), rent payments, and basic home management.
• Signposting & Advocacy: Identifying additional needs such as mental health, employment, or substance misuse, and connecting tenants to specialist external agencies.
• Administrative Excellence: Maintaining accurate digital case notes in real time, ensuring GDPR compliance and strong, high quality reporting
• Team Collaboration: Providing “roving” support to colleagues and assisting at other schemes when required to ensure continuity of service.
• Holistic Support Planning: Co producing personalised support plans with tenants, setting clear and measurable goals to strengthen housing stability and overall wellbeing.

What we’re looking for

• Strong communication skills with the ability to explain complex housing information clearly to a diverse tenant group, including individuals and families.
• Ability to travel independently to tenants’ homes as part of regular support delivery.
• Experience in housing, social care or community support (desirable but not essential – full training provided for the right candidate).
• High proficiency in Microsoft Office 365 and digital case management systems, with confident report writing skills.
• Excellent people skills and the ability to build rapport while maintaining professional boundaries.
• A collaborative, “can do” attitude with a willingness to support other schemes and colleagues during busy periods.

Why join us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What You’ll Get:
•    25 days’ annual leave 
•    Flexible benefits including healthcare, dental, and discounts.
•    4x Life Assurance and up to 10% pension contribution.
•    Professional development, including funded apprenticeships.
•    Two paid volunteering days each year.
•    Family-friendly policies and a supportive team culture.

Please read before applying:

This is a part-time role - 18.75 hours per week
Shifts may include early mornings and evenings, so flexibility is key.

We’re reviewing applications as they come in, so you might hear from us before the closing date, keep an eye on your inbox and your phone! 

Closing date: 05 February 2026
Microsoft Teams interviews will take place on Wednesday 11th January 2026, followed by in-person interviews at the service in Braintree on Friday 13th February 2026.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. 

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.