452 Supporter insight manager jobs

AKF(UK) JOB DESCRIPTION

1. JOB TITLE

Facilities and Operations Manager

2. REPORTING RELATIONSHIPS

JOB TITLE

FOR

2.1 REPORTS DIRECTLY TO

Head of Kings Cross Properties

Strategic direction, measuring performance against targets, regular reviews, role modelling, support, guidance, development and performance management.

2.2 REPORTS INDIRECTLY TO

AKF(UK) Property Committee

Reporting on financial results, compliance, company law, charities legislation.

2.3 DIRECT REPORTS

Facilities and Maintenance Assistant Manager

Facilities and Maintenance Officer x 3

Strategic & Operational direction, measuring performance against targets, regular reviews, role modelling, support, guidance, development and performance management.

3. JOB PURPOSE

In the heart of London’s Knowledge Quarter, the Aga Khan Centre (AKC) is a place for education, knowledge, cultural exchange and insight into Muslim Civilisations and is home to three organisations founded by His Highness the Aga Khan, The Institute of Ismaili Studies (IIS), the Aga Khan University Institute for the Study of Muslim Civilisations (AKU-ISMC) and the Aga Khan Foundation United Kingdom (AKF(UK)).

This role is responsible for managing the effective functioning of the Aga Khan Centre to provide safe, efficient, secure, legally compliant and environmentally friendly spaces for residents, employees, students and visitors.

1. Leading a small team, the Facilities and Operations Manager will be responsible for providing a seamless support service to manage and deliver high quality proactive and reactive maintenance to a standard which is in accordance with the nature of the Aga Khan Centre and provides value for money. The role covers all aspects of repairs & maintenance including plumbing, air conditioning, electrics, building fabric, health & safety and emergency support and requires the postholder to be hands on, supporting the maintenance team with technical support, knowledge & coordination as well as executing PPM plans, managing contractors and overseeing and inspecting works.

The Facilities and Operations Manager will be a natural people person who leads with warmth, fairness and consistency, builds strong relationships across the team and the wider building, and is confident in managing day-to-day people situations with empathy, sound judgment and a balanced approach.

This is an office-based role, Monday to Friday, 8 hours per day (including a 1-hour unpaid break), to be worked flexibly within the hours of 8am and 6pm. Whilst weekend work is rare, there may be occasional requirements to attend site outside of normal working hours. The postholder will also be required to be on call for out of hours emergencies.

4.  KEY RESPONSIBILITIES

 

4.1 AKC Building Operations

· Oversee and manage the teams responsible for the reception, security and cleaning.

· To prepare and keep up to date the Facilities Management (FM) Plan for AKC and the approach taken for each ‘hard’ and ‘soft’ FM service, including planned preventative maintenance and lifecycle replacements, ensuring that a suitable, safe, high-quality operating environment is provided.

· To act as a point of contact for technical support in order to reduce supplier callouts and ensure the correct supplier is allocated to resolve the problem, after issues have been looked at in-house first.

· To manage, plan and monitor the day-to-day repairs and maintenance activities of the building management team, ensuring works are completed on time, to the highest quality and in line with the approved FM plan.

· To coordinate and manage activities of suppliers working in and around AKC including checking and approving completed work, ensuring it is on budget, within agreed timescales and to the quality required.

· To act on defects highlighted in suppliers’ reports and ensure resolution following up on any unresolved issues that could affect plant or equipment performance and safety.

· To ensure the AKC maintenance reporting system is updated with work carried out and outstanding tasks.

· To ensure maintenance supplies, spares and stock levels are monitored and supplies are always available.

· To receive, review, store and respond to suppliers’ reports, i.e. lifts, eye bolts, water sampling, lighting protection, etc. and supply a level of technical advice to ensure compliance with the relevant legislation.

· To maintain and review equipment asset registers and update accordingly.

· Responsible for the Health and Safety policy for AKC and liaising with outsourced consultants to ensure that AKC is compliant and required checks are carried out.

· To maintain all maintenance and H&S documents, registers and systems at all times and act as knowledge-holder on behalf of AKF(UK) for Operation Manuals, as-built drawings, maintenance records, licences and operating certificates related to AKC.

· Working in conjunction with the AKC IT team and external providers be responsible for the operation and maintenance of the core building services systems including for FM, Room Booking and Security.

· To adhere to the AKC environmental policy promoting and driving energy & water saving initiatives as well as recycling initiatives at all times.

· Plan and implement minor projects to optimize space utilisation within AKC. Participate as a key stakeholder in major projects.

· Support the relationships with the tenants of the AKC retail units.

· Ensure that the gardens embedded within the AKC, and the surrounding grounds and gardens are properly cared for and landscaped.

· Liaise with the Estate Landlord and their agents regarding estate management, central services, infrastructure and security issues and maintenance of the public realm around AKC

· Liaise with other building managers on the KX Estate and maintain good neighbourly relations.

· Respond to emergency situations or other urgent issues involving AKC.

4.2 AKC Building Administration

· To prepare an annual operational plan and budget for the AKC building management team.

· To provide commentary and analysis for the monthly building management finance report and work with the Property Finance Manager to ensure that there is an up to date forecast at all times.

· To lead any supplier procurement processes related to building management.

· Monitor and approve all building management supplier invoices and staff expenses for payment in line with approved budgets. Seek additional approvals for unbudgeted or excess expenditure.

· To ensure that safeguarding processes are embedded into all building management operations, all building management supplier contracts and the building management policies and processes.

· To routinely review standards of service and ensure best practices are being followed and to benchmark the costs of AKC building management against equivalent buildings to assess and demonstrate value for money.

· Manage and maintain the SLA standards, KPIs and targets for the AKC building management team.

· To own the AKC building management risk register ensuring that it is up to date at all times.

· To attend the AKF(UK) Property Committee meetings

· Work flexibly in terms of working hours to support and accommodate events and incidents outside of regular working hours.

· To ensure all tasks from the Security Audit are completed promptly, while maintaining up to date policies including the Critical Incident Plan and Office Security Plan

4.3 AKC Events

· To ensure that the building management team support the events management team with all large and complex events, including organising facilities for car parking, traffic control, security, first aid, and hospitality.

· To ensure that the building management team supports the dismantling and removal of the event materials and clearing the venue efficiently.

 

4.4 People Management

· Help the AKF(UK) CEO and Senior Management Team promote an organisational culture of teamwork and service, high-quality, transparency and accountability, innovation, and inclusiveness.

· Supervise, coach and mentor building management staff, building a highly skilled and motivated team demonstrating best practice in the sector and exemplifying AKF (UK) values and behaviours.

· Oversee and set annual performance objectives and evaluate performance in accordance with the AKF (UK)’s staff performance management procedures.

· Identify staff with potential for advancement and, as part of succession planning, contribute to their development.

· Build a culture throughout the building management team of continuous improvement, in which staff are cognizant of and influence the broader learning agenda alongside delivery objectives.

Carry out any other duties as assigned by the Head of Kings Cross Properties.

5. QUALIFICATIONS, EXPERIENCE, SKILLS, KNOWLEDGE, ATTRIBUTES & BEHAVIOURS

 

5.1 Qualifications

· A degree in Facilities Management or similar qualification would be an advantage.

5.2 Experience

· Experience of staff management

· Experience of managing third-party contractors

· Experience in managing complex mechanical, electrical and plumbing systems

· Experience of managing planned preventative maintenance for hard and soft services

· Experience of working in a complex, multi-stakeholder environment

· Experience in planning programmes of work for maintenance in accordance with the buildings requirements and identifying gaps in the maintenance strategy.

· Experience of identifying trends and developing/implementing management reports.

· Experience in a similar field e.g. school, university or charity.

5.3 Skills

· Good interpersonal, customer care and liaison with a wide range of stakeholders

· Ability to explain technical issues to non-technical personnel.

· Ability to work both strategically and operationally.

· Ability to successfully manage time, plans and other related tasks.

· Ability to continuously meet targets and surpass expectations.

· Ability to lead, inspire and motivate a team to meet objectives.

· Excellent written and verbal communication skills in English.

· Good presentation skills.

· Excellent communication skills and able to communicate with internal and external customers.

· Commercially aware with good negotiating skills.

· Excellent client facing skills with the confidence to deal with people at all levels.

· Capable of working independently and collaboratively as part of a wider team.

· Good numeracy and presentation skills.

· Self-motivated, action-focused and with a proactive approach.

· Ability to always maintain a professional appearance and approach.

· Proven ability to deal with change.

5.4 Knowledge

· Knowledge of statutory legislation (Pressure Systems Safety Regs, HSG 274 Parts 1, 2, 3, 17th Edition Electrical Regs, LOLER, Working at Height Regs, etc.) and capable of verifying certification relating to the relevant statutory legislation.

· Thorough understanding of building systems (HVAC, electrical, plumbing, fire safety).

· Working knowledge of a CAFM system (Concept Evolution, TABS FM etc.)

· A good working knowledge of Microsoft Word, Project, Excel and PowerPoint.

· Awareness of sustainability and energy efficiency practices

5.5 Attributes

· Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust and respect.

· Respectful of diversity; sensitive towards others; open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age

· Committed to acting ethically and upholding safeguarding standards towards all staff, volunteers, and beneficiaries of the organisation.

5.6 Behaviours

· Communicates clearly and concisely, individually and across a broad scope of stakeholders and communities; expresses complex ideas and concepts in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs; encourages dialogue and effective communication by others.

· Builds, maintains and deepens constructive and effective relationships with stakeholders, changes approach to achieve desired results if required.

· Has a customer focused approach, is flexible and always puts the good of others at the centre of decision making; optimises the culture of volunteerism and respect for others and is dedicated to AKF’s purpose and fulfilling the mission.

· Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning. Is proactive in teamwork.

· Inspires self and others to greater performance, professional standards and results; likes to get things done; accepts new challenges and opportunities to enable self-reliance and achievement of full potential; gives and receives timely balanced feedback.

· Acknowledges creativity; adapts established methods for new uses; is focused on improving systems and processes; open to change; analyses, synthesises and challenges conventional thinking.

· Enterprising attitude that is quick to search out alternative solutions to needs or problems; creates and participates in communities of practice to establish networks of problem solving and organisational learning.

· Drives commitment to delivering high quality results with cost-effective use of resources; sets appropriate deliverables and uses innovative working methods to develop capacity, capability and a sustainable environment; has a clear vision of outcome and communicates this to inspire resources.

6. KEY RELATIONSHIPS

Internal Relationships

· AKC Events

· AKC IT

· AKC Gallery

· IIS

· AKU-ISMC

External Relationships

· Suppliers

· Kings Cross Estate

The Mental Health Foundation is recruiting for a Policy & Public Affairs Officer to support the development and delivery of our policy and public affairs programme, based in our London office.

Deadline: 5pm on Monday 5th October 2026
Location: London
Salary: Starting salary £32,604 rising to £36,796, plus London weighting of £4,000
Hours: Full-time (32 hours per week)
Contract type: Permanent

This exciting role will support the Mental Health Foundation’s policy objectives through policy and public affairs work, while contributing to the development and delivery of the policy and influencing team’s strategy. The postholder will lead on specific policy priorities and maintain a strong understanding of policy and legislative developments affecting public mental health. By building relationships with key stakeholders, including parliamentarians, they will help strengthen the Foundation’s influence and drive meaningful improvements in mental health policy.

What does the role involve?

• Work closely with the Head of Policy & Public Affairs and other team members as appropriate to develop and deliver the Foundation’s policy objectives through policy and public affairs work.
• Maintain up-to-date knowledge of policy and legislative developments affecting public mental health and particular priority policy topics for the Foundation.
• Act as the main contact between the policy and influencing team and the campaigns team.

What skills, knowledge and experience are we looking for?

• In-depth knowledge of policy development systems and processes in the UK.
• Excellent writing skills, including the ability to write precisely and quickly for a range of audiences.
• Ability to critically analyse complex legislative, policy, and research developments.

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check, renewed on a 3-yearly basis and two most recent references). We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

How to apply

If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application via our website. Please ensure you attach an up-to-date CV and statement of suitability answering all points of the person specification. Applications will close at 5pm on Monday 5th October and we are unable to accept late applications. First round interviews are planned for 20th to 22nd October. Second round interviews are planned for 28th October.

We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.

If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.

We are currently operating mostly digital recruitment (including interviews via video conferencing). We operate a hybrid working model of a minimum of 2 days per week in the office and the rest working from home.

We look forward to hearing from you!

Lead services that support those who serve on the frontline
 

DMWS is seeking an experienced operational leader to develop and deliver high-quality services for blue light organisations and their workforces. This senior role combines strategic thinking, practical delivery, partnership building and strong project management.
 

A key part of the role is bringing services together. You will work closely with DMWS welfare teams, psychological services and clinical governance colleagues to strengthen referrals, coordinate support pathways and ensure operational delivery is safe, responsive and well governed.
 

What you will do
·   Lead operational plans, service performance, contracts, budgets and improvement activity.
·   Manage service mobilisations, pilots and improvement projects from scope through delivery, evaluation and handover.
·   Build effective working relationships across welfare, psychological, occupational health and partner services.
·   Coordinate cross-functional teams, project governance, milestones, risks, dependencies and reporting.
·   Strengthen relationships with military, blue light organisations, commissioners, public-sector partners, funders and suppliers.
·   Use evidence, outcomes and feedback to improve services, demonstrate impact and create opportunities for sustainable growth.
·   Lead and develop staff while maintaining high standards of governance, safeguarding and compliance.
 

What you will bring
·   Senior operational leadership experience in a complex service environment.
·   Strong project or programme management skills and a track record of delivering change.
·   Credibility with varied stakeholders and the ability to work effectively across professional boundaries.
·   An understanding of welfare, wellbeing and psychological support pathways and the importance of clear clinical and safeguarding escalation.
·   Commercial awareness, sound financial judgement and a commitment to quality and value for money.
·   A collaborative, evidence-led and values-driven approach.
 

Why join DMWS?
 

This is an opportunity to shape a growing area of work, strengthen integrated support for military Services, blue light communities and help DMWS turn trusted expertise into sustainable, high-impact services across the UK. This role is progressive and offers the right candidate an opportunity 
 

How to apply
 

Please submit your CV and a supporting statement explaining how your experience meets the requirements of the role by 28th September 2026. Applicants must hold a full UK Driving Licence and have access to a vehicle which is required for this role. 
 

DMWS is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds.

The Role
We are looking for a fixed-term (12 months)Fundraising Data and Insight Leadto help National Deaf Children's Society to maximise and diversify our income streams. You will work closely with fundraising colleagues to produce robust reports, help design and deliver exciting customer-focussed initiatives, and get the most value for our customers.

What you'll do

• Create and maintain regular fundraising reporting
• Design and answer complex fundraising questions using data science methodologies
• Lead analytics work to understand our audiences, supports, and potential new customers
• Use AI to increase the efficiency and effectiveness of data reporting and analytics
• Work closely with key staff members including the Chief Income & Marketing Officer, and the Platform Lead for Money Matters (Fundraising)

What you'll need

• Proven experience in data science or data analytics
• An excellent grasp of fundraising within the third sector, and experience of supporter analysis and insights
• Experience leading work on complex financial or fundraising-related datasets
• Ability to use SQL and Python
• Confident and comfortable to translate complex information into useable and useful insights, and options for decision-making
• Strong digital skills and a sound understanding of agile values & principles.
• A criminal record check / DBS disclosure (if offered the position).

What you'll get

• Home-based working with flexible hours.
• 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan.
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.

Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.

To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
Disability Confidence

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.

Job Title: EDIS Programme Manager (Equality, Diversity and Inclusion in Science and Health)
Reporting to: Head of EDIS
Responsible for: Project staff, contractors, consultants and delivery partners as required.
Based: Our Head Office is based in London, but we have an agile working policy enabling people to work at another UK location up to 4 days/week. Requests for permanent remote working will be considered and we welcome applications from people based in other parts of the UK.
Hours: Full-time (35 hours per week). Requests for part-time or flexible working will be considered
Contract: Permanent
Salary: £40,517 to £44,423 FTE per annum

About Us

The British Science Association (BSA) was founded in 1831 and is a registered charity.

We are creating a future where science is more relevant, representative, and connected to society.

We have ambitious goals to put people at the heart of science.

About the role

The EDIS Programme Manager will provide the stewardship and coordination needed to translate EDIS's strategic ambitions into practical, high-quality delivery.

The role will lead programme planning, reporting, risk management and delivery oversight across the EDIS portfolio. It will ensure that activity is well sequenced, clearly governed and focused on practical progress against EDIS priorities.

A central focus will be the development and stewardship of the Embedding EDI workstream. The postholder will work closely with members, partners and stakeholders to shape priorities, agree shared approaches, co-create practical tools, guidance and resources, support implementation across member and partner settings, identify learning and improvement opportunities, and help embed inclusive practice across EDIS activity.

Working with EDIS members, delivery partners, the Francis Crick Institute, Wellcome and colleagues across the British Science Association, the postholder will help to ensure that programme activity is joined up, evidence-informed and focused on meaningful, sustainable change across the science and health research sector.

This role would suit someone who combines strong programme management with collaborative leadership, systems thinking, and a clear commitment to and knowledge of equity, diversity and inclusion. The successful candidate will be confident moving between strategy and delivery, helping to shape the future direction of EDIS while ensuring that programmes, partnerships and workstreams are delivered effectively.

Key responsibilities

• Lead programme delivery across the EDIS portfolio, ensuring activities are strategically aligned, effectively planned and delivered against agreed priorities, objectives, budgets and timelines.
• Provide programme leadership, governance and oversight, maintaining programme plans, risk and issue management processes, action tracking, performance monitoring, financial reporting to support informed decision-making.
• Lead the development and stewardship of the Embedding EDI workstream, working with members and partners to develop practical tools, guidance, resources and implementation approaches that support sustainable organisational change across the sector.
• Coordinate delivery across EDIS workstreams and partnerships, ensuring member engagement, commissioned activity, evidence generation, communications and reporting are joined up and contribute to shared outcomes.
• Develop and maintain effective relationships with members, funders, delivery partners, suppliers and key stakeholders, acting as a trusted point of coordination and supporting collaborative delivery across the EDIS network.
• Manage the procurement, contracting and performance of consultants, commissioned partners and suppliers, ensuring high-quality delivery, effective resource management and value for money.
• Lead approaches to monitoring programme performance, impact, learning and continuous improvement, ensuring evidence and insight are used to strengthen delivery and demonstrate progress against EDIS objectives.
• Prepare and present high-quality reports, briefings and recommendations for the Head of EDIS, BSA leadership, governance groups, funders and other stakeholders, communicating progress, risks, opportunities and key decisions clearly and effectively.
• Support funder engagement, strategic partnership development and long-term sustainability planning, helping to identify opportunities for growth, influence and future investment in EDIS.
• Champion equity, diversity and inclusion throughout programme delivery, ensuring inclusive practice, accessibility and meaningful participation are embedded across planning, implementation, governance, learning and evaluation.

About you

The successful candidate will bring the following experience, skills and approach.

Essential criteria

• Significant experience managing complex programmes, projects or portfolios with multiple workstreams.
• Experience developing and maintaining programme plans, milestones and reporting systems. This will include maintaining programme plans, governance arrangements, risk and issue management processes, delivery reporting, budget monitoring and financial reporting, ensuring accurate oversight of programme performance, expenditure, value for money and organisational accountability.
• Substantial experience applying equity, diversity and inclusion in practice at a programme or organisational level, including using inclusive design principles, accessibility considerations and relevant legal duties to shape planning, delivery, governance and learning.
• Experience of facilitating collaboration between multiple stakeholders, members or partners with different insights and perspectives.
• Experience of maintaining programme governance, including identifying and managing risks, dependencies and delivery challenges across multiple workstreams.
• Experience working with multiple partners, stakeholders or suppliers to deliver shared outcomes.
• Ability to produce clear, well-structured written outputs, such as reports, briefings, decision papers or similar materials, that support understanding, discussion and decision-making for different audiences.
• Ability to take ownership of agreed areas of programme delivery, manage priorities across workstreams and make progress with appropriate support, while keeping managers and senior colleagues informed about key risks, decisions, dependencies and delivery progress.

Desirable criteria

We do not expect candidates to have all of the following, but one or more would be helpful in the role.

• Experience working in science, research, health, public engagement, charity or membership settings.
• Experience commissioning or managing consultants, suppliers or delivery partners.
• Experience developing practical toolkits, guidance or resources for organisational change.

The closing date for applications is Friday 2nd October 2026.
First interviews are due to take place online w/c 26th October 2026, with second interviews (in person in London) expected on Monday 2nd November 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of the British Science Association’s commitment to being a Disability Confident employer, all disabled applicants who meet the ‘essential criteria’ for this vacancy will be offered an interview under our guaranteed interview scheme.

No agencies please.

Senior Individual Giving & Campaigns Manager (Maternity Cover)
YoungMinds

Hybrid, London Bridge (1-2 days per week)
£50,898 - £56,554 per annum
Fixed-term, full-time contract: October 2026 to October 2027 (35 hours pw)

Every day, thousands of young people across the UK struggle with their mental health. Too many are left waiting for support until they reach crisis point.

At YoungMinds, we're leading the movement to change that. We amplify young people's voices, provide practical support and campaign for a future where no young person feels alone with their mental health. This work is only possible because of the incredible community of supporters who stand alongside us.

We're now looking for an experienced and ambitious fundraising leader to join us as Senior Individual Giving & Campaigns Manager on a maternity cover contract and help drive the next stage of growth in our flagship mass market and individual giving activity.

The opportunity

This is an exciting leadership role at the heart of our Public Fundraising team.

You'll lead and inspire a talented team responsible for growing income through mass market fundraising, individual giving and high-profile campaigns, including our flagship campaign, #HelloYellow which engages thousands of individuals, schools, communities and organisations across the UK to raise funds and wear yellow in solidarity for young people's mental health.

You'll develop and deliver strategies that attract new supporters, deepen engagement, increase donor loyalty and grow sustainable income. Combining creativity with a data-led approach, you'll identify new opportunities, test innovative fundraising products, and ensure every supporter enjoys an exceptional experience as part of the YoungMinds movement.

This is a role for someone who thrives on growth, innovation and impact.

What you'll be doing

• Leading the Individual Giving & Campaigns team to deliver ambitious fundraising and income targets.
• Developing and delivering a strategy to drive the growth of regular giving and individual giving programmes.
• Managing major campaigns, including #HelloYellow to ensure that we maximise the opportunity to generate income
• Identifying and testing new fundraising products and audience engagement opportunities.
• Using insight, data and supporter feedback to improve performance, ROI and supporter retention.

About you

You'll bring significant experience of leading successful individual giving, direct marketing or public fundraising programmes and a track record of delivering growth.

We're particularly interested in hearing from candidates who can demonstrate:

• Experience leading large-scale fundraising and supporter acquisition campaigns.
• Strong strategic thinking combined with excellent delivery skills.
• Success in developing and testing new fundraising products or initiatives.
• Experience managing budgets, setting KPIs and driving fundraising performance.
• The ability to analyse supporter data and translate insight into action.
• A collaborative leadership style that motivates, develops and empowers teams.

Working effectively and collaboratively as part of cross-functional project teams

Why join YoungMinds?

This is a chance to join one of the UK's most influential charities and play a key role in helping young people get the mental health support they need. With 1-5 young people experiencing a probably mental health condition in the UK today, there has never been a more important time to lend your experience and skills to a cause that matters to so many.

You'll be part of an experienced, multi disciplined, fundraising team that is friendly, supportive and collaborative, with a strong commitment to working together to achieve impact. We work hard but like to have fun while we do it.

You'll also be joining a values-led organisation that puts young people's voices at the centre of everything it does, encourages innovation, supports flexible working and is committed to creating an inclusive workplace where everyone can thrive.

And at YoungMinds, we believe every young person deserves mental health support when they need it - no matter what. But not all young people have equal access to help. That's why (AJEDI) Anti-Racism, Justice, Equity, Diversity and Inclusion is central to everything we do. It guides how we operate, support our people, and serve young people. We are committed to anti discriminatory policies and practices. We are also committed to safeguarding and promoting the welfare of children and young people.

Apply now

If you're an experienced individual giving expert with the vision, creativity and ambition to grow income and supporter engagement at scale, we'd love to hear from you.

To apply, please send your CV and cover letter to Philippa at Charity People.

You will also be asked to complete an anti-racism, justice, equity, diversity and inclusion task as part of your application.

Key Dates

Closing date: 9am Monday 21 September
Interviews: in person Tues 29 September

Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background including age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
 

WSC is a Scottish charity working in partnership with migrant workers at risk of exploitation across Scotland to secure their rights, challenge labour exploitation, build collective power, and drive lasting law and policy change. We are an evidence-led, worker-driven organisation with strong governance and a growing track record of policy impact. 

The Communications and Narratives Lead will work closely with, and be line managed by, the Executive Director, who sets the strategic direction, editorial oversight and quality standards for WSC's communications.

The postholder will lead the day-to-day delivery of WSC's communications and narrative change activity, creating compelling content across digital, print and social channels, supporting media and press work, and playing a central role in delivering WSC's Communications Strategy. This includes helping to build and mobilise a worker-led movement, supporting coalition and ally relationships, and delivering campaign moments that build public and political support for decent work for all.

This is a lead role for someone who combines significant, demonstrable experience in communications with a genuine interest in organising, campaigning and movement-building. We are looking for someone with relevant professional training or development, for example in media relations, campaigning or organising, or framing and narrative approaches, who can bring self-starting, leadership to this role.

Key Responsibilities

Content & Channel Management

• Develop and deliver WSC's Communications Strategy, supporting the development of strong narrative framing for engaging with our base, allies and potential/moveble audiences at the local, regional and national levels.

• Lead the development of high-quality, values-led content across digital, print and offline channels, including the website, social media, email, newsletters, reports and campaign materials.

• Manage and maintain WSC's social media channels, including planning content calendars, growing engagement, and monitoring performance.

• Manage and update WSC's website and digital platforms, ensuring content is current, accessible and on-brand.

• Maintain brand consistency, tone of voice and worker-centred storytelling across all communications.

• Ensure consistent and impactful messaging across all communications platforms.

Media & External Relations

• Draft press releases, briefings, statements and reactive lines, acting as a media spokesperson as well as supporting others in the organisation to do so.

• Build and maintain working relationships with journalists, media outlets and sector partners to secure opportunities that foreground the experiences and analysis of workers.

• Monitor media and online coverage (e.g. maintaining a media diary and social listening on key hashtags and terms) to spot shifts in language, sentiment and identify new communications opportunities.

Narrative change and movement building

• Oversee message framings that activate our strategic narrative grounded in workers’ rights and values such as solidarity, equality, safety, collaboration and creativity.

• Work with WSC colleagues, partners, artists, and researchers to develop and disseminate compelling storytelling content, including videos, articles, social media assets and artistic displays.

• Lead on testing and refining messaging with workers, allies and the wider public, including by leading and running workshops.

• Lead delivery of campaign moments and key dates ensuring worker voices are central and framing is consistent.

• Help identify, brief and support workers and messengers to share their experiences through media, events and public forums.

• Mobilise our base, allies and potential/moveable audiences around key policy opportunities, consultations and campaign moments, including public-facing activity aimed at growing WSC's movement of active supporters.

Stakeholder Engagement & Participation

• Help organise and deliver worker and ally events (e.g. seasonal in-person events, message-testing sessions and framing workshops) that help refine WSC's messaging.

• Build and maintain relationships with allies and coalition partners, including trade unions, human rights and housing organisations, food and farming networks, professional bodies and community organisations, supporting joint statements, shared briefings and coordinated campaign activity.

• Work collaboratively with policy, casework and operations colleagues to ensure communications and movement-building activity supports organisational priorities.

• Co-produce communications and campaign outputs with workers, including by attending worker power sessions, prioritising their voices, interests, concerns and ensuring safeguarding is central.

Administration, Monitoring & Oversight

• Track and evaluate the effectiveness of WSC’s communications strategies, media coverage, and narrative change activities.

• Maintain up-to-date communications databases, including segmenting contacts on Mailchimp and other contact/CRM systems.

• Monitor, evaluate and report on communications and campaign performance, contributing to the evaluation of key moments against WSC's influencing aims.

• Ensure all communications and campaign activity complies with legal, regulatory, safeguarding, data protection (GDPR) and charity requirements.

• Manage freelancers, agencies or consultants (for example design or digital support) as directed by the Executive Director.

Make a difference every day by helping a growing autism charity deliver the very best support for autistic people and their families.

Space4Autism is looking for an experienced, organised and people-focused Business & Operations Manager to help drive our organisation forward and ensure everything behind the scenes runs effectively.

Space4Autism has been a lifeline for autistic individuals and their families across Cheshire East since 2005. What started as a parent-founded, volunteer-run charity has grown into an organisation delivering over 4,000 activities a year - social clubs for children and young people, parent and carer support, services for autistic adults, an autism-friendly community café, a charity shop offering work experience for autistic adults, training and workshops, and space for private hire. Everything we do is guided by one simple promise: we listen, we help, we care. 

Now, as we grow, we need someone who can help us grow well - a Business & Operations Manager who will work hand-in-hand with our CEO to keep the organisation running smoothly, sustainably, and with the same care we bring to every family we support. 

The opportunity…

This is a hands-on senior leadership role for a pragmatic, confident operator who's just as comfortable in a budget spreadsheet as they are supporting a team, and who genuinely wants their work to change lives. You'll be a trusted partner to the CEO, taking ownership of the day-to-day so that strategy turns into action - across business planning, finance, funding, people, operations, and governance.

You'll report directly to the CEO and line manage the whole Space4Autism team, giving you real influence over how the charity runs and grows.

What you'll be doing…

Business planning & strategy: help shape, implement, and monitor our business plan, turn strategic goals into clear action plans, and keep leadership priorities, projects, and timelines on track. You'll attend Trustee Board meetings and bring your insight, challenges, and ideas to the table.

Budgets & finance: support budget planning, monitoring, and reporting, and keep a close eye on spend so we stay financially sustainable, working alongside our finance team and external accountants.

Funding & income: help drive our funding strategy and income diversification, track grant requirements and deadlines, and coordinate funding applications and stakeholder communications.

Operations: own the smooth running of the organisation day to day: improving systems and processes, spotting operational risks before they become problems, and supporting governance and compliance.

People Management & Leadership: line manage the whole team, lead on recruitment, and support onboarding, performance, and development, building a working culture that's positive, collaborative, and accountable.

Policy & governance: develop and maintain our policies and procedures, keeping us compliant with legislation and best practice, and supporting our wider governance and compliance reporting.

What we're looking for…

· Strong business management and operational leadership experience

· Proven financial and budget management capability

· Experience managing people, teams, and organisational processes

· Sound knowledge of governance and compliance, including regulatory frameworks, safeguarding, and best practice

· Somebody who is able to occasionally attend off-site fundraisers and other events outside of core working hours

· A track record of supporting organisational growth — scaling services, managing change, building capacity

· A confident, pragmatic decision maker with sharp problem-solving skills

· Excellent organisational skills and the ability to juggle competing priorities

· A hands-on style that works both strategically and operationally

· Strong communication and stakeholder management skills

It would also be great if you have…

· Experience building strategic relationships and partnerships

· A background in the charity, healthcare, or NHS sectors

· Knowledge of charity governance, safeguarding, or regulatory frameworks

· An understanding of autism services or neurodiversity-informed practice

· Experience working in a growing organisation or service environment

You'll fit right in if you're…

Proactive and solutions-focused, calm under pressure, a collaborative leader with a strong sense of accountability and integrity and genuinely passionate about improving outcomes for autistic individuals and their families.

What you’ll get in return…

 

· Salary of £38,000 - £42,000 DOE

· Enrollment into employee pension scheme

· 31 days holidays including bank holidays

· Wellbeing social days

· Charity discount scheme

Ready to apply? Here’s what you need to know…

 

Please submit your most up to date CV via this advert. It is highly desirable that you also attach a cover letter to highlight your relevant experience and motivations for wanting to join Space4Autism.

Suitable candidates will be contacted for an initial telephone discussion prior to final shortlisting. Those shortlisted will be invited to attend a competency-based interview where you will also be tasked with preparing a short presentation.

If you are successful in the competency-based interview, you will be invited to attend a final meeting with the CEO to ensure you align and to answer any questions you may have about the role and the charity.

We are anticipating a high volume of applications for this role and while we will endeavor to respond to all applications, if you have not been contacted prior to the closing date, please assume you have not been successful on this occasion.

Disability Confident Employer

Space4Autism is proud to be a Disability Confident Employer (reg no. DCS021234). We guarantee an interview to any disabled applicant who meets the essential criteria for this role, as set out in the job specification.

If you'd like to apply under this scheme, please let us know by stating this clearly on your CV / covering letter and telling us that you wish to be considered under the Disability Confident scheme. You're welcome to share as much or as little detail about your disability as you're comfortable with, we only need enough information to confirm you meet the criteria.

If you're invited to interview, please also let us know of any reasonable adjustments you'd need to take part. For example, accessible interview arrangements, extra time, alternative formats for materials, or a different interview format. You can tell us this at the same time as applying, or at any point once you've been invited, and it won't affect your application in any way.

#BusinessandOperationsManager

#BusinessandOperations

#OperationsManager

EVENTS CO-ORDINATOR

Sheffield Hospitals Charity is looking for a talented Events Co-ordinator to lead the delivery of a growing portfolio of fundraising and engagement events from flagship fundraising events to brand awareness initiatives, you'll play a key role in creating experiences that make a real difference. 

What you'll do:

• Plan and deliver a varied programme of events from concept to evaluation.
• Build strong relationships with supporters, volunteers and partners.
• Help grow participation, income and awareness of Sheffield Hospitals Charity.
• Work as part of an ambitious and supportive fundraising team. 

We'd love to hear from you if you have:

• Experience delivering successful events and managing multiple projects.
• Strong organisational and communication skills.
• A proactive, creative and solutions-focused approach.
• The ability to thrive in a fast-paced environment. 

We're looking for someone who is organised, proactive and confident managing multiple projects at once. You'll be a natural relationship-builder with a creative mindset, excellent communication skills and a passion for delivering outstanding experiences. You'll have the opportunity to shape an established events programme, bring fresh ideas to the table and help improve the lives of patients, families across Sheffield. 

If you're looking for a role where you can make your mark and deliver events with real impact, we'd love to hear from you. 

If you feel you have relevant skills and experience, please submit your CV and supporting statement to Sandra Smith, Senior Consultant via the Charisma Charity Recruitment website.

Location: Sheffield (hybrid working available) 

Closing date for applications: 21st September
First client interview: 2nd October 
Second client interview: TBC

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please contact our Operations Teams. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the role.

Do you want to help shape the future of homelessness services across West London and West of England?

This post is offered as a fixed term contract until 2 December 2027, or secondment for internal candidates (maternity cover)

We have an exciting opportunity for a dynamic Service Development Manager to lead change and support teams across our West London and West of England Directorate.

You’ll work closely with the Regional Director and Regional Heads, supporting with new business development and contract mobilisation and implementation. Your role will involve gathering and analysing data across the directorate while also standardising internal processes and reporting systems. You will provide support to St Mungo’s services across the West Region, and support the implementation of some organisation wide pieces of work such as the new Rent Collections Procedure and hostel model service work.

A key part of your work will be engaging with communities, mapping referral pathways, and supporting conversations with stakeholders to ensure services are responsive and inclusive.

Training and development will be central to your role—you’ll support staff in understanding homelessness legislation and prevention strategies and assist in managing transitional changes.

Where you’ll be working

In this post you will be required to travel across the region to visit services, teams and partners. There will be opportunities for home working up to 3 days per week dependent on the needs of the region.

About You

We're looking for someone who combines strategic thinking with a hands-on approach and is motivated by making a real difference.

You'll bring:

• Experience in service development, project management or service improvement within housing, homelessness or a related sector.
• Strong stakeholder engagement skills, with the ability to build relationships and influence at all levels.
• Confidence analysing data and using insights to drive decision-making and service improvements.
• Experience supporting organisational change, service mobilisation or implementation projects.
• Excellent communication and presentation skills, with the ability to engage diverse audiences.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• A collaborative and solution-focused approach, with the initiative to turn ideas into action.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on Wednesday 30 September 2026

Interview and assessments on: Tuesday 13 October 2026

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this level. 

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

Impact and Evaluation Manager

The Impact and Evaluation Manager will build on and shape an evolving charity impact measurement framework.

This role is ideal for someone who is passionate about building an evidence-based culture, integrating both data-driven insights and qualitative narratives to enhance outcomes for young people.

You will be working for a charity that transforms the lives of care-experienced young people through employment targeted interventions. 

Position: Impact and Evaluation Manager

Location: London Waterloo/Hybrid (2 days in the office for full time and 1 day for part-time staff)

Salary: £40,000 – £45,000 FTE, pro rata for part-time hours

Contract: Maternity cover, fixed-term for 12 months, with potential for extension

Hours: Full-time 37.5 hours per week (part-time considered)

Benefits: 27 days annual leave plus public holidays, 4% employer pension scheme contribution, professional development opportunities, individual professional development allowance and access to a Health Assured Employee Assistance Programme (EAP).

Closing Date: 30th September 2026

Interview Date: w/c12th October 2026

Start Date: from late November

About the Role

Your work will capture the effectiveness of the wide-ranging services and strengthen the evidence base that reflects the lived experiences of the young people the organisation supports. Reporting to the Director of Fundraising, Policy, Communications & Impact, you will be part of a dynamic team contributing to sector leadership by benchmarking practices, identifying emerging trends, and strengthening the advocacy work.

As maternity cover, you will build on strong foundations already in place, maintaining momentum across impact and evidence work while bringing your own expertise and ideas to its continued development.

Main duties and responsibilities include:

• Impact Measurement & Continuous Improvement
• External Research and Evidence Building
• Strategic Insights and Reporting
• Advocacy and Policy Influence
• Youth Voice and Continuous Improvement

By combining internal evaluation with sector-wide research, you will amplify the voices of care-experienced young people, ensuring their experiences drive meaningful change in the programmes and beyond.

About You

We are looking for someone with proven experience in impact measurement, evaluation, and research, preferably within the charity sector.

You will have:

• Strong analytical skills, with proficiency in qualitative and quantitative research methods including use of survey software (such as Qualtrics, SurveyMonkey or similar)
• Proficiency in using Excel to clean, manipulate, and analyse data.
• Demonstrated ability to design and implement evaluation frameworks, in collaboration with programme users and stakeholders.
• Excellent communication skills, with the ability to present complex data as actionable insights through engaging reports, infographics, or dashboards.
• Strong project management skills and the ability to balance multiple priorities.
• Familiarity with GDPR and data protection best practices in research and evaluation.

If you are passionate about understanding what works, using evidence to drive meaningful change, and ultimately improving outcomes for care-experienced young people, we would love to hear from you.

To apply, you will be asked to submit your CV along with a covering letter detailing how your skills, motivation and experience meet the requirements of the role. CV should highlight your relevant skills, experience, and achievements (max 2 pages) – In your covering letter, please tell us:

• What motivated you to apply
• How your experience in impact measurement and evaluation aligns with this role.
• An example of when you used data to influence decision-making or improve a programme.
• How you ensure data is presented in a way that engages diverse stakeholders (e.g., programme directors, funders, policymakers).

You may have experience in roles such as Impact, Impact and Evaluation, Impact and Evidence, Evidence and Evaluation, Impact Manager, Impact and Evaluation Manager, Impact and Evidence Manager, Evidence and Evaluation Manager, Senior Impact Officer, Senior Impact and Evaluation Officer, Senior Impact and Evidence Officer, Senior Evidence and Evaluation Officer.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

The Baobab Centre is a non-residential therapeutic community supporting unaccompanied minors who have experienced human rights abuses and are seeking asylum, refugee status and settlement in the United Kingdom.

The role of a Therapeutic Community Caseworker at the Baobab Centre is to support unaccompanied asylum seeking and refugee adolescents and young adults to access care, basic rights and entitlements and to support their social development and rehabilitation.This role involves working closely with the clinical key worker of each young person and with our wider multidisciplinary team. As a Caseworker you will aim to empower individuals to build stable, independent lives in the UK, including by supporting them to communicate their views, needs and experiences in decision-making processes, and supporting them to make challenges when necessary. Caseworkers assist young people to make effective choices about what happens in their lives and encourage them to speak up and build agency.

Baobab aims to be a non-residential therapeutic community with a holistic and integrated perspective.As a Caseworker, you will play a key role within our multidisciplinary team. We aim to be a thinking organisation and place a high value on shared thinking time and shared responsibilities. Our team work together with each other and with agencies and key individuals in young people’s lives, both within and outside of Baobab. A key aspect of the role is communicating with members of the clinical and admin staff team within the Baobab Centre and with other workers in the network around each young person including social workers, teachers, foster carers, lawyers, hospital consultants, housing and benefits workers. etc. You will strive to develop relationships across networks and advocate access to rights and entitlements for our community members. 

It is critical that as a Caseworker: 

• you have an insight to the backgrounds and experiences of both the internal and external factors impacting on the lives of unaccompanied young people attending our centre and an understanding of the broader context in our society as it impacts on young asylum seekers (including invisibility, marginalisation, discrimination and the fact of waiting in uncertainty for a long time.

• You have an insight in how trauma and the many human rights violations and persecution that most members of our community have experienced impact on all aspects of a young person’s internal and external world. 

• You have an insight in how current immigration rules and social care system procedures act as barriers to rehabilitation, including by restricting access to education, adequate benefits, housing and healthcare provision.

Do you want to help shape the future of homelessness services while working for a leading charity?

This post is offered as a 12 month fixed term contract, or secondment for internal candidates.

We are offering an exciting opportunity for an experienced and dynamic Service Development Manager to lead transformational change and support the successful mobilisation, delivery, and continuous improvement of our pan-London specialist rough sleeping services, including migrant support services.

Working closely with the Head of Specialist Rough Sleeping Services, you will play a key role in establishing and developing three Greater London Authority (GLA) contracts: London Navigators, MAPS, and the Crisis Prevention and Response Service (CPRS).

Working as Service Development Manager you will support services through periods of growth and transition, helping to ensure operational readiness, embed new ways of working, and deliver against contractual objectives. Key responsibilities will include:

• Lead the mobilisation and ongoing development of specialist rough sleeping services, ensuring a smooth transition from contract award to delivery.
• Support managers and teams through periods of growth and change, embedding new processes, systems, and ways of working.
• Work closely with HR colleagues on workforce planning, staff engagement, consultations, onboarding, and training.
• Monitor risks, performance, and quality; producing reports and insights to support decision making and contractual delivery.
• Build and maintain effective partnerships with commissioners, local authorities, health partners, voluntary sector organisations, and internal teams.
• Strengthen referral pathways, support co-production with people who have lived experience of homelessness, and deliver training to promote high-quality service delivery.
• Supporting engagement and client co-production activities with people who have lived experience of homelessness to inform service development.
• Deliver training and workshops to colleagues to support development in homelessness legislation, prevention strategies, safeguarding, and service delivery expectations.

Where you’ll be working

In this post you will be required to travel across the region to visit services, teams and partners. There will be opportunities for home working up to 3 days per week dependent on the needs of the region.

What we’re looking for

This role is a great fit if you enjoy leading change, improving services, and helping teams deliver the best possible support for people experiencing homelessness and rough sleeping.

You'll thrive in a complex environment, be organised, practical, and comfortable managing several priorities at once . You can build positive working relationships, bring people together around shared goals, and turn ideas into action.

Whether working independently or alongside others, you'll be motivated to make services work better and improving outcomes for the people we support.

• Proven experience leading or supporting mobilisation, implementation, setting up, improving, or developing services.
• Experience overseeing change management programmes, with understanding of how to support teams through change and work alongside HR during periods of transition.
• Experience working in homelessness, housing, social care, health, public sector, or commissioned service environments.
• Strong project management and organisational skills and the ability to manage competing priorities.
• Strong stakeholder engagement and partnership-building skills with a variety of people including commissioners and external agencies.
• Effective analytical skills with the ability to translate data into actionable insight and meaningful reporting.
• Clear communication skills, including writing reports and presenting information to different audiences.
• Experience creating training, guidance, or resources that help people develop and improve.
• Experience establishing and monitoring KPIs, performance frameworks, and quality standards and continuous improvement.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 22 September 2026

Interview and assessments on: week commencing 28 September 2026

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

Why Join Us?

This is an opportunity to influence the future direction of homelessness services across London, lead meaningful transformation, and work alongside passionate colleagues and partners to improve outcomes for people experiencing rough sleeping and homelessness.

You'll play a central role in ensuring services are mobilised effectively, deliver measurable impact, and continue to evolve in response to the needs of the communities we serve.

Worcester Community Trust (WCT) is looking for a Director of Services to provide strategic and operational leadership for our community-based services. The postholder will be responsible for ensuring services are high quality, responsive to local need, financially sustainable and delivered in line with contractual, legal and organisational requirements.

The role will provide leadership and oversight to relevant Contract Managers, Team Leads and service teams, ensuring effective performance management, contract delivery, budget control, risk management, partnership working and continuous improvement. The postholder will contribute to WCT-wide strategy and work closely with the CEO, fellow Senior Leadership Team members and the Board of Trustees.

About Worcester Community Trust

Worcester Community Trust (WCT) is a registered charity that runs six community centres across Worcester, providing facilities and services for people of all ages. We aim to be at the heart of thriving communities — connecting people, building confidence, and empowering positive change.

Our services aim to increase feelings of wellbeing, reduce loneliness and isolation, offer specialist support for survivors of domestic violence, support people into training, education and employment and work with people to deliver local services especially for young people, families and older people.

Vision: To work with residents to build communities where people feel connected, supported and empowered

Mission: Bringing Communities Together by enabling the provision of services and activities for all.

Our values:

• Collaborative – we acheive more together with local people and partners.
• Inclusive – we welcome diversity and value uniqueness.
• Ambitious – we drive progress through innovation and creativity.
• Delivering Excellence – we invest in our people and infrastructure to provide high-quality services.

Key Areas of Responsibility

Strategic Leadership and Service Development

• Contribute as a key member of the Senior Leadership Team to WCT’s organisational strategy, business planning and future development.
• Provide strategic leadership for the community-based services portfolio, ensuring services remain relevant, effective and aligned with WCT’s mission, values and strategic priorities.
• Use service data, community insight, evaluation and feedback to identify opportunities for improvement, innovation and growth.
• Work with the CEO and colleagues to identify funding and partnership opportunities that support the sustainability and development of services.

People Leadership and Management

• Lead, support and develop managers and team leads within the service area, setting clear expectations and ensuring effective supervision, performance management and communication.
• Promote a positive, accountable and inclusive culture that encourages teamwork, professional development, initiative and continuous improvement.
• Ensure staffing structures, deployment and resources are appropriate to contractual requirements, service demand and available budgets.
• Support recruitment, induction, development and, where required, formal peoplemanagement processes in line with WCT policy.

Contract, Performance and Quality Management

• Oversee the implementation and delivery of multiple contracts, grants and commissioned services across the community-based portfolio.
• Ensure clear systems are in place to monitor outputs, outcomes, quality, contractual milestones and service-user experience.
• Analyse quantitative and qualitative information and produce clear, accurate reports for funders, commissioners, the CEO, Senior Leadership Team and Board of Trustees.
• Ensure subcontracted or partner-delivered activity is appropriately monitored and managed where applicable.
• Address underperformance promptly and support managers to implement effective improvement plans.

Financial Management and Sustainability

• Lead the development and management of service budgets, including budgets of significant value, ensuring expenditure remains within agreed funding and organisational parameters.
• Monitor income, expenditure, forecasts and variances in partnership with the Head of Finance & Resources and relevant managers.
• Ensure resources are used efficiently and that services demonstrate value for money and financial sustainability.
• Contribute to funding applications, tenders, business cases and service-costing activity where required.

Risk, Governance and Compliance

• Identify, assess and manage risks relating to service delivery and ensure significant risks are escalated through WCT’s organisational risk-management arrangements.
• Ensure services comply with contractual requirements, WCT policies, data protection requirements, safeguarding arrangements and relevant legislation and guidance.
• Contribute to the development and review of organisational policies and procedures within the postholder’s areas of responsibility.
• Maintain appropriate professional boundaries, confidentiality and information-governance standards.

Partnerships and Representation

• Develop and maintain strong relationships with commissioners, funders, statutory agencies, VCSE organisations, local communities and other partners.
• Represent WCT professionally at strategic and operational partnership meetings, networks and forums.
• Promote collaboration across WCT services and with external partners to improve pathways, reduce duplication and strengthen outcomes for local people.
• Protect and enhance the reputation of WCT in all internal and external relationships.

Safeguarding, Health & Safety and Organisational Responsibilities

• Actively promote a culture in which safeguarding is everyone’s responsibility and ensure
  concerns within the service area are managed and escalated in accordance with WCT
  procedures.
• Adhere to WCT’s safeguarding, Health & Safety, GDPR, equality, professional boundaries, social media and Code of Conduct requirements.
• Complete mandatory training and maintain the knowledge required for the responsibilities of the role.
• Promote equality of opportunity, dignity and respect for employees, volunteers, partners and service users.
• Undertake other duties commensurate with the seniority and responsibilities of the post, as reasonably required by the CEO.

• Adhere to WCT’s safeguarding, Health & Safety, GDPR, equality, professional boundaries, social media and Code of Conduct requirements.
• Complete mandatory training and maintain the knowledge required for the responsibilities of the role.
• Promote equality of opportunity, dignity and respect for employees, volunteers, partners and service users.
• Undertake other duties commensurate with the seniority and responsibilities of the post, as reasonably required by the CEO.

For full details including a Person Specification, please download the Recruitment Pack here

What you get…

• Be part of an amazing, welcoming passionate community.
• Put your skills to use to create positive social impact.
• A voice and input into shaping and influence services and decisions.

What we offer…

• Holiday – 25 days plus bank holidays (pro-rata for PT staff) plus an extra day of birthday leave and two additional self-care days
• Commitment to continued professional development
• Access to Westfield Health which provides a range of benefits towards health & wellbeing as well as support with essential healthcare (after completion of probationary period)
• Free Parking
• Life Assurance and a pension contribution of 3%
• Access to professional bereavement and probate support
• An annual celebration and investment review
• A blue light card scheme

Representing the City

WCT is committed to equality of opportunity, fairness and inclusion, and to being representative of the communities we serve. We welcome applications from people with a wide range of backgrounds, perspectives and experiences.

To apply please visit our website.

Closing Date: Sunday 4th October 2026