Volunteer communications jobs

The Orpheus Centre is a specialist performing arts college and charity that supports young disabled adults to live more independent and fulfilling lives. Guided by our values—joyful, bold, inclusive, resilient and determined—we empower our students through the arts while providing an exciting, creative and supportive environment for staff.

​The role

We are looking for an energetic, organised and enthusiastic challenge event and corporate fundraiser to join our ambitious fundraising team. This is an exciting opportunity for someone with experience in fundraising, ideally working within the corporate or challenge event fields.

You will play a key role in growing our corporate income by stewarding existing relationships and cultivating new ones. Alongside growing our TEAM ORPHEUS! Challenge event. Recruiting, stewarding and retaining fundraisers. Working closely with the Partnerships Manager and Deputy Head of Fundraising, you’ll help the organisation prepare for significant planned growth and an upcoming capital appeal

If you are passionate about relationship-building, motivated by targets, and want to make a meaningful difference to the lives of disabled young people—this could be your next step.

​Location: Godstone, Surrey

Salary: £26,000- £30,000 per annum

Hours: Full-time, 35 hours per week / 52 weeks per year. Hours may be altered on occasions according to the needs of the curriculum and organisation

Contract: Permanent

​Key responsibilities

• Deliver against corporate income targets in line with our fundraising strategy.
• Identify, cultivate and secure new corporate partnerships, including Charity of the Year opportunities, sponsorships and corporate fundraising campaigns.
• Steward existing corporate supporters with high-quality engagement, communication and reporting.Plan and manage corporate supporter engagement opportunities including meetings, volunteering days and events.Recruit and engage participants to sign up for fundraising challenge events.
• Provide excellent supporter care by guiding participants before, during, and after their challenge.
• Identify opportunities to grow income, including upselling participants to larger events or encouraging repeat participation.
• Maintain up-to-date and accurate records using our CRM system.
• Contribute to industry insight by monitoring trends, opportunities and sector developments.
• Attend meetings, pitches, events and occasional evening/weekend activities (TOIL provided).

​About you​

Essential Experience & Skills​

• Experience in fundraising or B2B account management.
• Ability to build strong, positive relationships with a wide range of stakeholders.
• Experience working to income targets and managing pipelines.
• Strong written and verbal communication skills, including report and proposal writing.
• Good negotiation, influencing, and presentation abilities.
• Excellent organisational skills and the ability to manage a busy and varied workload.
• Confident user of Microsoft Office and CRM systems.
• Strong attention to detail and accuracy.

​Desirable Experience​

• 1+ years’ experience in fundraising.
• Experience developing pitches and securing COTY partnerships.
• Experience in working with challenge events and participants.
• Understanding of disability issues.

​Other Requirements​

• Full, clean driving licence and access to a vehicle.
• Willingness to occasionally work outside standard hours.​

Why work with us?​

• A warm, friendly, and creative working environment.
• Opportunities for training, development and personal growth.
• The chance to make a direct, meaningful impact on the lives of young disabled adults.
• Being part of an ambitious organisation entering a period of exciting growth.​

Join us in making a lasting difference in the lives of young disabled people through the power of the arts.

​Safeguarding and Equality​

Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.

​We are an equal opportunities employer and welcome applications from all sections of the community.

In order to be considered you must be eligible to work in the UK.

​The Orpheus Centre is proud to be a disability confident employer

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.

​As a Disability Confident Employer, we are:

• ​Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

No agencies please.

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The General Manager is responsible for the day-to-day leadership, operational management and financial performance of Vision 21 Gloucestershire.

The postholder will oversee the delivery of the charity's trading, environmental and community programmes, ensuring they operate effectively, safely and sustainably. They will lead staff and volunteers, manage operational budgets and resources, and ensure the charity's projects achieve their agreed objectives and impact.

The role combines commercial management of Reclaim Furniture Reuse and the local council bulky waste contract, with oversight of Vision 21's wider programmes, including ‘The Greenhouse’ (charity office and community space), Libraries of Things, Repair Cafés, community growing projects and other sustainability initiatives.

Working closely with the CEO, the General Manager will translate the charity's strategy into effective operational delivery, ensuring the organisation remains financially resilient and community focused.

Key Responsibilities

Operational Leadership

• Lead the day-to-day operation of Vision 21 Gloucestershire.
• Implement organisational objectives and annual plans agreed with the CEO and Trustees.
• Ensure effective communication and coordination across all projects.
• Develop and improve operational systems, processes and procedures.
• Monitor organisational performance and identify opportunities for improvement.
• Preparing annual operational plans
• Reporting KPIs to Trustees
• Supporting business development
• Identifying new income opportunities
• Support the CEO and Trustees through preparation of operational reports, risk registers, policies and annual planning.

Reclaim Furniture Reuse & Trading Operations

• Lead the successful operation and development of Reclaim Furniture Reuse.
• Grow the revenue via new revenue streams including online sales
• Manage the Cheltenham Borough Council bulky waste collection contract.
• Maximise sales, reuse rates, customer satisfaction and operational efficiency.
• Develop volunteer involvement, marketing and online sales opportunities.
• Oversee stock management, logistics, deliveries and collections.
• Ensure the successful relocation and operation of Reclaim at its new premises.

Staff and Volunteer Management

• Line manage operational staff and project coordinators.
• Recruit, support and develop staff and volunteers.
• Conduct supervision, appraisals and performance management.
• Foster a positive, inclusive and high-performing organisational culture.
• Ensure appropriate volunteer recruitment, training and retention systems are in place.

The Greenhouse and Community Programmes

• Oversee the operation and utilisation of The Greenhouse.
• Support the delivery of events, room hire and community activities.
• Ensure funded projects are delivered to agreed outputs and outcomes.
• Oversee the Libraries of Things, Repair Café network and community growing projects.
• Support the development of new programmes, partnerships and earned income opportunities.

Financial Management

• Manage operational budgets and expenditure.
• Work closely with the Treasurer, bookkeeper and CEO to monitor financial performance.
• Produce management information and operational reports.
• Ensure robust financial controls and procedures are maintained.
• Contribute to annual budgeting and financial planning.

Health, Safety and Compliance

• Ensure compliance with health and safety, employment, environmental and charity regulations.
• Maintain organisational policies, procedures and risk assessments.
• Oversee safeguarding, volunteer management and insurance requirements.
• Protect the charity's assets, reputation and operational resilience.

Partnerships and Community Engagement

• Build and maintain positive relationships with partners, funders, local authorities, businesses and community organisations.
• Represent Vision 21 at meetings, events and networking opportunities.
• Support the CEO in developing strategic partnerships and opportunities.

Person Specification

Essential

• Autonomous self-starter: Capable of managing daily operations and executing the strategic plan independently with minimal oversight from the Board.
• Significant experience managing operations, teams or projects.
• Experience managing staff and volunteers.
• Strong financial and commercial awareness.
• Experience managing budgets and organisational performance.
• Excellent organisational and leadership skills.
• Strong communication and relationship-building abilities.
• Ability to work strategically whilst remaining hands-on and practical.
• Commitment to environmental sustainability and community development.
• Full UK driving licence.

Desirable

• Experience within the charity, social enterprise or community sector.
• Experience in retail, reuse, circular economy or waste reduction activities.
• Experience managing contracts or service delivery.
• Knowledge of health and safety and compliance management.
• Experience working with trustees, governance structures or boards.

Key Relationships

The General Manager will work closely with:

• CEO (strategic leadership, fundraising and organisational development)
• Board of Trustees
• Treasurer and Finance Volunteers
• Reclaim staff and volunteers
• Project Coordinators
• Cheltenham Borough Council
• Funders and community partners

Success Measures

The postholder will be expected to:

• Maintain financial sustainability across operational activities.
• Successfully manage Reclaim's relocation and performance.
• Grow volunteer recruitment and retention.
• Increase utilisation and income generation from The Greenhouse.
• Deliver funded project outputs and outcomes.
• Maintain high standards of health, safety and compliance.
• Support the long-term growth and resilience of Vision 21 Gloucestershire.

What if your next archive didn't just preserve history—but helped shape the future?

At Union Chapel, our extraordinary archive sits at the heart of a place where heritage, music, faith and social justice come together. From 200 years of Nonconformist history to iconic gig posters and stories of local people striving for a better world, our collections tell the story of a community that continues to inspire change.

We're looking for an enthusiastic and experienced Archivist to lead the next chapter of this remarkable collection. Based in our purpose-built archive store and Reading Room, you'll care for and develop the archive, support volunteers, welcome researchers and visitors, create engaging exhibitions and interpretation, and build partnerships that ensure the collection continues to thrive.

This is an opportunity to combine professional archive practice with public engagement, creativity and community impact in one of London's most distinctive cultural organisations.

If you're a qualified archivist with experience in collections management, digital preservation and volunteer engagement—and you're passionate about making heritage accessible to everyone—we'd love to hear from you and discover how you could help bring Union Chapel's stories to life.

• Title: Delivery Manager (South)
• Location: Remote with regular travel (This is a home-based role with regular regional travel.  Candidates based in London or South Wales are particularly encouraged to apply, as these areas currently  have the highest concentration of GFS groups and delivery activity.) 
• Contract: Permanent 
• Hours: 35 hours per week
• Salary: £42,500 per annum
• Holidays: 25 days per annum and bank holidays
• Reporting to: Head of Delivery
• Responsible for: Group Coordinators, School and Group Coordinators and Lead Group Volunteers
• Closing Date: Midnight on Sunday 16th August 2026

About GFS

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and 
young women. We believe in challenging gender inequality by empowering girls and young 
women. We achieve this by providing groups where girls and young women build friendships, 
gain confidence, and learn that they are unstoppable.

We create a programme of activities designed to develop confidence, self-esteem, emotional 
wellbeing, and resilience, and recruit and train women volunteers to run those activities in a 
single gender space. We prioritise working in areas of disadvantage. 

About the job 

As Head of Delivery (South) at GFS, you will play a key role in maintaining the smooth running of 
programmes, supporting impact measurement, and helping to promote GFS locally and 
regionally. 

Full information about the role, person specification, and application process can be found in the JDPS and Job Pack.

How to apply? 

To apply for a role at GFS, please submit the following: 

• An anonymised CV (please remove your name, contact details, and any other personal  identifying information). 
• An anonymised Application Form (please remove your name and any other personal identifying information). 
• Diversity Monitoring Form (optional)
• When submitting your application, please include your full name, contact details and location in the body of your email, rather than within the anonymised documents. 
• Please send these documents to our recruitment team - email found in the JDPS doc. 
• Closing Date: Midnight on Sunday 16th August 2026.

If you require any adjustments to support your application or the interview process, please let us
know — we’re very happy to help

Are you an expert in stewardship and donor care, and have experience in managing Individual Giving income streams?

Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.

Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.

Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.

JOB DESCRIPTION

The Supporter Engagement Manager position is a pivotal role in the Public Fundraising team, comprising seven specialist Fundraisers. The post-holder is responsible for driving growth in our Individual Giving programme through a mix of acquisition and retention campaigns.

Key internal relationships include the Head of Supporter Engagement and the Fundraising Management team.

The post-holder will work closely with the Fundraising Data Manager and the Community Engagement Manager on collaborative income generation and Supporter Engagement activities.

The post-holder will be instrumental in shaping the Individual Giving and Supporter cultivation strategies geared towards increasing our Cash and Regular Giving Supporter base.

The Individual Giving programme includes Cash Appeals, Regular Giving (including Door-to-Door recruitment), Hospice Lottery, Challenge Events, Legacies and Supporter Care. There is a strong focus on digital fundraising.

ABOUT YOU

You will be a dedicated, organised and experienced Individual Giving specialist, with proven expertise in Supporter stewardship.

You are by nature a proactive, hands-on, team player. You thrive in an environment where no two days are the same.

The Public Fundraising team is part of the wider Income Generation and Communications team based in our hospice, at The Ark. We are a close-knit, highly supportive, high-performing team of 19. There is continuous collaboration. We help each other whenever we can. This set-up inspires you. As does the knowledge that your fundraising will have a direct, positive and lasting impact on the lives of the babies, children and the families we support.

Please refer to the job description for more information on this role. 

Please note - we are only accepting direct applications for this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we kindly advise you to submit your application as early as possible.

Help build a community where everyone belongs.

Join the Renewal Programme as our Community Hub Connector and help create a welcoming, inclusive space where local people can connect, access support and thrive. You'll build trusted relationships with residents, community organisations and faith groups, helping people overcome barriers and become active participants in their community.

You will have a strong understanding of the challenges affecting refugees, asylum seekers and people experiencing homelessness, together with the ability to coordinate day-to-day activities, work collaboratively with volunteers and partners, and contribute positively to the charity's ongoing development.

One morning you might be meeting with a local mosque to develop a new partnership. That afternoon you could be welcoming someone who has recently arrived in the UK, introducing them to activities at the Hub and connecting them with the support they need. No two days are the same—but every day is about helping people feel they belong.

Based at our RenewALL Hub in East Ham, you'll coordinate activities, lead community outreach, support volunteers and work alongside statutory, voluntary and community organisations to create opportunities that improve people's wellbeing and strengthen local communities.

This is a varied and rewarding role for someone who enjoys working directly with people, building partnerships and making a tangible difference. You'll support residents facing a range of challenges, including migration, loneliness, disability, digital exclusion and social isolation, ensuring everyone can access opportunities and services in a way that works for them.

This role is funded by the Mercers' Company, and you will contribute towards delivering the agreed outcomes and objectives of the grant.

You'll join a friendly, supportive team within the Renewal Programme, a respected Newham charity that has been serving local communities for more than 50 years. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive. In return, we offer ongoing training and development, an Employee Assistance Programme, generous annual leave and the opportunity to be part of an organisation making a genuine difference every day.

If you're passionate about community development and creating opportunities for people facing disadvantage, we'd love to hear from you.

Contract: Fixed Term - 1 Year Contract
Salary: £29,849.40 - £35,493.06 per annum
Closing Date: 4th August 2026

Interviews will be held w/c: 10th August 2026

About us

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Corporate Partnerships Officer - Nationwide to join our Partnership Management Team based in either our London or Manchester offices.

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

About the Team

The Corporate Partnerships Officer works alongside the Corporate Partnerships Manager and Senior Corporate Partnerships Manager on the Nationwide partnership and will play a vital role within the Corporate Partnerships Function of the Relationship Fundraising Department. The Partnership Management Team work closely with the Corporate New Business team to on-board partners and provide high quality account management to our corporate partnership portfolio.

About The Role

The Corporate Partnerships Officer will be primarily responsible for supporting on the delivery of Centrepoint’s multi-year, 7-figure strategic partnership with Nationwide Building Society. This partnership is the largest multi-year partnership in Centrepoint’s corporate portfolio to date, and a transformational partnership for Centrepoint and the young people we work with. Funding supports a range of measures to help young people experiencing homelessness across the UK.

Working between our offices in London/ Manchester, as well as from the partner’s head office future, you will work alongside the Corporate Partnerships Manager to support successful delivery of all aspects of the partnership, as well as taking ownership of your own projects. This will include supporting with fundraising and volunteering engagement with Nationwide colleagues, as well as administrative support across the partnership. You will provide excellent stewardship for this partnership and future corporate partners and identify opportunities to increase engagement and income.

This role sits within a Corporate Fundraising team of 14, split into a New Business team, and Partnership Management team. The Partnership Management team is made up of ten corporate fundraisers who manage complex and exciting partnerships with a wide range of committed corporate partners.

About You

You will be ambitious and driven, ideally with experience within fundraising, account management or programme management. You will have great attention to detail and experience managing and prioritising a diverse workload. You will be an excellent communicator and networker, with the ability to form strong relationships externally and internally, including engaging with a range of stakeholders.

Key responsibilities

• Support on the successful delivery of the Nationwide partnership, working alongside the Corporate Partnerships Manager.
• Administrative support for the Nationwide partnership including partnership admin and finance processes such as invoicing, income coding, minute taking and recording information on the database.
• Support with managing and developing the volunteering process and opportunities for Nationwide colleagues, ensuring excellent stewardship.
• Support with logistical plans and recruitment for Centrepoint’s flagship event, Sleep Out.
• Gather content and data to support in the compilation of reports on income, expenditure, and partnership impact.
• Develop and maintain proactive and effective working relationships with a range of cross functional teams including key internal and external stakeholders.
• Represent Centrepoint and the partnership at Centrepoint and third-party events.
• Actively participate in all team meetings and support other team members.
• Manage other mid-value (£10k-£50k) corporate partnerships if required.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time that are in line with the level of the role.

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as Corporate Partnerships Officer - Nationwide, click ‘Apply’ now!

Fundraising and Engagement Lead

We’re passionate about ensuring that bereaved children and young people and those facing the death of a loved one, get the support they need. Join our dedicated team and know every day, you’re helping to make a vital difference.

Are you organised, people-focused and passionate about turning ideas into action?

At Jigsaw South East, we support children and young people who are facing or coping with the death of a loved one. We’re looking for a warm, energetic Fundraising & Engagement Lead to help grow our income and inspire more people to support our work.

In this role, you’ll:

• Lead our community and individual fundraising activities
• Build supportive relationships with donors, businesses and volunteers
• Confidently approach and encourage people to get involved
• Create and run exciting, income-generating events and campaigns
• Work closely with our Communications Manager to share our story

This isn’t just a job, it’s a chance to help children feel less alone in their grief by connecting compassionate people to a cause that truly matters.

We’re looking for someone who brings:

• A confident and friendly approach to engaging others
• Experience in fundraising and supporter communications
• Strong organisation and attention to detail
• Creativity and a love for coming up with new ideas
• A belief in the power of community and kindness

We offer:

• Flexible working
• TOIL and regular support
• Opportunities for personal and professional growth
• A small, supportive team that genuinely cares

For further details about the role and how to apply please ensure you read the attached application pack

Are you an experienced event manager ready to take strategic ownership of a flagship fundraising event with an established reputation and a seven-figure impact? 

Womankind Worldwide is looking for an ambitious and experienced Event Manager to lead our International Women's Day Gala - a prestigious event that brings together more than 400 leaders from the worlds of finance, law and business and raises over £1.2 million each year to support women's rights organisations and movements. 

This is far more than an event delivery role. You'll take strategic ownership of the Gala, leading its planning, delivery and future development. Working closely with our volunteer Gala Committee, sponsors, donors, suppliers and senior colleagues, you'll identify opportunities to grow income, strengthen partnerships, enhance the guest experience and ensure the Gala continues to evolve and thrive. 

We're looking for someone who: 

• Has significant experience leading high-profile fundraising, corporate or major events. 

• Can balance strategic thinking with meticulous attention to detail. 

• Builds strong relationships with senior stakeholders, sponsors and volunteers. 

• Is confident managing complex projects, budgets and multiple priorities. 

• Is passionate about using events to inspire supporters and maximise fundraising impact. 

At Womankind, you'll join a feminist organisation working alongside women's rights organisations and movements to advance gender equality. We offer flexible and hybrid working, a supportive team culture and the opportunity to make a tangible contribution to a more equal world. 

If you're looking for a role where you'll have genuine ownership, the opportunity to shape the future of a highly successful event and the chance to use your skills to support feminist movements globally, we'd love to hear from you. 

Medact is looking for an experienced campaigner and organiser to lead our work advocating for a justice-centred approach to securitisation and peace work. 

Background

Medact organises with the health community to win a world in which everyone can truly achieve and exercise their human right to health. We cover some of the most pressing national and global threats to health and wellbeing including institutional racism; climate change; human rights abuses; violent conflict; and rising inequality. We’re a member-led organisation, and our members are made up of a range of people who work in health including nurses, doctors, midwives, and clinical researchers.

We take an organising-centred approach to our work. We build community power by working in solidarity with health workers and the communities experiencing harm from the unjust systems we challenge. We run national campaigns, use research to expose injustice, and we support local organising groups across the country who lead most of our work.

About the role

The Transforming Peace & Security Campaigner will lead Medact’s campaigning for healthcare spaces which truly centre health and health justice, not surveillance, profiling and policing, in addition to providing ongoing strategic support to members organising against war and nuclear threat. 

This role will lead on our strategic priority area of Ending State Violence. The campaigner will implement campaign strategy focused on targeted organising to build coalitions and solidarity with marginalised communities, continuing our campaign against the Prevent duty in health, and supporting our Medact Abolitionist Approaches to Health Group. They’ll also work with our established Nuclear Weapons group to promote disarmament and encourage investment in nonviolent responses to conflict. The role involves maintaining and deepening existing partnerships with external organisations, grassroots groups and institutions. 

About you

This isn’t an entry-level role but you don’t need to have had a job in an NGO before or be a professional campaigner to be right for it. You might have worked with your local community to campaign on a social justice or health issue that you care about. Or you might be a healthcare worker who has seen the impact of securitisation on your patients and wants to challenge the encroachment of policing and profiling. You’ll have a strong understanding of power and how to work with others to create pressure for change. You need to be a great communicator, able to build trusting relationships with Medact members, academics, partner organisations, and community groups alike. You’ll have an understanding of how digital communications compliment campaigning and an eye for a good media story and the know-how to get it out into the world.

At Peabody, we help vulnerable people live safely and independently. We're looking for a Specialist Housing Officer - Agency Managed to oversee housing services delivered by partner organisations and ensure residents receive an excellent service.

The Role

You'll:

• Monitor the performance of managing agents and support providers
• Build strong relationships with residents and partners
• Carry out inspections, audits and compliance checks
• Manage tenancy, property and repair issues
• Help create safe, well-managed communities

About You

You'll have:

• Experience in housing management, supported housing or a similar customer-facing role
• Knowledge of housing legislation and good practice
• Strong communication and problem-solving skills
• Experience managing partner or contractor performance
• A full UK driving licence and access to your own vehicle

Why Peabody?

✅ Up to 30 days' annual leave + bank holidays
✅ Up to 10% pension contribution
✅ 4x salary life assurance
✅ Flexible benefits and employee discounts
✅ Two paid volunteering days each year

Please note: An enhanced DBS check is required. Peabody cannot offer sponsorship for this role.

If you're passionate about improving lives through high-quality housing services, we'd love to hear from you. Apply with your anonymised CV and supporting statement today.

PURPOSE OF ROLE

As part of Caudwell Youth’s five-year strategy to Go National, this role will lead the development and delivery of the organisation’s first online mentoring service.

The Project Manager for Online Services will oversee the pilot, implementation and ongoing management of the programme, ensuring safe, accessible and high-quality support for young people. Working closely with the Deputy CEO and internal teams, the role will shape the future of Caudwell Youth’s digital support offer.

Key Duties

• Lead the pilot and implementation of Caudwell Youth’s national online mentoring programme.
• Manage the digital platform where the online mentoring will take place, ensuring it operates effectively and provides a user-friendly service.
• Working in conjunction with internal teams to develop evaluation and evidence outcomes of the pilot.
• Oversee the day-to-day delivery of the online mentoring programme, ensuring safe, consistent and effective support for young people.
• Understand and analyse user journeys, using the data and insight to shape current programmes and ensure continuous improvement of online services.
• Identify opportunities to expand reach and accessibility for young people who may face barriers to in-person support.
• Ensure robust safeguarding practices within digital mentoring environments with support from Deputy CEO.
• Ensure the programme provides consistent, safe and effective support for young people.
• Monitor programme performance and contribute to evaluation and reporting for internal learning and funders.

Coordination & Development

• Develop processes, guidance and resources to support safe and effective online mentoring.
• Develop and coordinate collaboration with stakeholders
• Carry out user research and usability testing with young people and mentors to continuously improve the service.
• Support the recruitment, onboarding and training of volunteer mentors delivering online mentoring.
• Provide guidance and support to volunteers to ensure they feel confident delivering mentoring in a digital environment.
• Develop and maintain risk management processes specific to online delivery.

Partnership & Liaison

• Communicate technical requirements and flag any issues to the online mentoring platform provider, to ensure the platform supports safe and effective service delivery.
• Collaborate with the team, and stakeholders in the design phase on the platform

General

• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Undertake any other reasonable tasks deemed necessary.

Experience & Skills (Essential):

• Experience delivering or managing online or digital services, ideally within a support, education or youth-focused environment.
• Experience managing projects from development through to implementation, including coordinating multiple stakeholders.
• Experience supporting, coordinating or supervising volunteers or frontline staff.
• Strong communication and organisational skills, with the ability to coordinate teams and manage competing priorities.
• Ability to work collaboratively with technical teams (developers, designers or platform providers) with an understanding of user experience and accessibility.
• Experience carrying out user research or usability testing, and gathering data, feedback and evaluation to review and improve services.
• Ability to develop and implement processes and systems to support effective programme

Experience & Skills (Desirable):

• Experience working with young people, mentoring programmes, or wellbeing services.
• Knowledge of digital safeguarding and managing risk in online environments.
• Experience developing or launching new services, pilots or programmes.
• Experience working within a charity or non-profit organisation.
• Experience delivering or supporting national or remote services.

Why Work For Us

We are an experienced team that are dedicated to improving the lives of the young people we support.

Benefits:

• Flexible working
• Hybrid – working from home and in the community
• Private Healthcare (including Employee Assistance Programme and extended counselling sessions)
• Life Insurance
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

As an organisation supporting young people with care experience, with mental health and those at risk of criminal exploitation and offending, we are keen to receive applications from those with lived experience. For those who are care experienced, we will guarantee an interview.

We actively seek to bring diverse perspectives and experience, and especially welcome applications from disabled people and those from Black, Asian, Minority Ethnic backgrounds and LGBTQIA+.

At Special Olympics GB, we're changing the way people think about intellectual disability.

Every day, our athletes challenge expectations, inspire communities and demonstrate what's possible when people are given the opportunity to thrive.

Corporate and commercial partnerships are fundamental to making that happen. They enable us not only to generate sustainable income, but to create opportunities for our athletes through volunteering, employment, leadership, education, inclusion and powerful brand collaborations.

As we build towards the Special Olympics World Summer Games in Chile and continue to grow our national movement, we're looking for an exceptional partnership professional to lead and evolve this work.

This isn't a traditional charity partnerships role. We're looking for someone who combines exceptional stewardship with commercial curiosity, entrepreneurial thinking and creativity. Someone who enjoys spotting opportunities, challenging conventional approaches and designing partnerships that create genuine shared value.

You'll inherit an exciting portfolio of national partners (Coca-Cola Europacific Partners, Toyota GB, Fuller’s pubs, Ocean Outdoor, Mitsubishi Electric UK and others), lead a small but ambitious team, and work alongside the Director of Development to shape the future of one of the UK's most exciting purpose-led partnership programmes.