Jobs for the Community Development sector

Head of Finance and Operations

Salary: £50,000 – £54,000 per annum (depending on skills and experience)

Location: Manchester (Hybrid working with regular office attendance: 2 days a week)

Contract: Permanent, Full Time

About CLES

CLES is an independent economics think tank and charity dedicated to tackling the UK’s most pressing economic challenges. For over 40 years, we have collaborated with local governments, the NHS, national government, universities, and communities to create impactful, practical solutions. Our expertise in community wealth building has gained international recognition, and we embody our progressive ethos by offering a four-day full-pay working week. At CLES, we foster a deeply collaborative and flexible environment where strong relationships are valued, reflected in our regular social activities and annual residential gatherings.

The Opportunity

We are seeking a proactive and detail-oriented Head of Finance and Operations who will play a crucial role in steering our financial and operational functions. Working closely with our senior management team, you will combine strategic insights with hands-on delivery, ensuring the efficient management of our financial systems, governance, and HR processes. You will be supported by a dedicated Finance and Office Administrator, allowing you to focus on higher-level financial oversight and operational excellence.

Key Responsibilities:

• Manage day-to-day finances including cash flow, financial controls, and oversight of bookkeeping tasks.
• Prepare and present quarterly and annual management accounts, VAT returns, and payroll submissions.
• Lead the administration of governance, working closely with the board of trustees on compliance and regulatory filings.
• Oversee daily office operations, including IT infrastructure and health and safety.
• Administer HR processes such as recruitment, onboarding, and the management of employee records.

About You:

• You possess a recognised accounting qualification (ideally ACA, ACCA, CIMA) or AAT Level 4, with substantial senior-level charity finance experience.
• Demonstrated experience in financial management, including preparation of management accounts and familiarity with accounting software such as Sage.
• Strong understanding of governance and compliance within a charity context, alongside experience in HR administration.
• Excellent organisational skills and a proactive, solutions-focused approach to work.
• Proven ability to communicate effectively with diverse stakeholders, building trust and collaboration.

Our Offer to You:

• A four-day working week with full pay for a 30-hour commitment.
• Flexible and hybrid working options, promoting a healthy work-life balance.
• Generous holiday entitlement, starting at 20 days (the equivalent of 5 full weeks off) and rising to 24 days (6 weeks) with service, plus additional leave for birthdays and Christmas.
• A robust pension scheme with an employer contribution starting at 6% and increasing with tenure.
• A supportive learning and development culture, with a dedicated budget for professional growth and annual team retreats.

Equality, Diversity, and Inclusion

CLES is committed to fostering an inclusive workspace and welcomes applications from diverse backgrounds. We actively encourage candidates from all sections of the community to apply.

How to Apply

Click apply and you will be redirected to our careers page which has instructions on how to submit your application.

Please note, we are operating a rolling recruitment process, so early applications are encouraged. Initial application cutoff is Monday, 24th of August 2026 at 9:00am. Interviews are scheduled for Wednesday, 2nd of September 2026. If we do not fill the position, the advert will remain open for ongoing applications.

We look forward to welcoming you to our team at CLES!

Help create meaningful employment opportunities for adults with learning disabilities.

Sands End Arts & Community Centre (SEACC) is looking for a compassionate, motivated and organised Job Coach to join our Open Doors Supported Employment Programme.

Open Doors provides adults with learning disabilities who have completed a supported internship with a seven month paid placement at the Walnut Tree Café, alongside personalised support to help them progress into sustainable paid employment.

As a Job Coach, you will work closely with participants, the Café Manager and the wider SEACC team to build confidence, develop workplace skills and support participants on their journey into employment.

During the early stages of the programme, you will attend café shifts to provide on-the-job coaching and support. As participants become more confident and independent, your support will gradually reduce, with a greater focus on employment planning, job searching and supporting participants to move into paid work beyond SEACC.

We're looking for someone who has:

• Experience supporting people with disabilities

• A person-centred and strengths-based approach.

• Excellent communication and relationship-building skills.

• An understanding of supported employment or employability programmes.

• A passion for inclusive employment and helping people achieve their goals.

How to Apply

Please send your CV and a cover letter (no more than two pages) explaining why you are interested in the role and how your experience meets the person specification.

Application deadline: 23 August 

Interviews: Week starting 24 August 

Start date: Week starting 21 September

SEACC is committed to creating an inclusive workplace and welcomes applications from people of all backgrounds. We are happy to discuss reasonable adjustments throughout the recruitment process.

Purpose of the Role

The role will support Just a Drop’s fundraising growth, across a variety of functions and systems, with a focus on generating new business, inspiring continued support for our sustainable water, sanitation, and hygiene programmes worldwide.

Just a Drop is an international development charity working to bring safe water, sanitation, and hygiene education to communities in need, transforming lives. Our safe water projects have benefitted over 1.9 million people since we began in 1998.

We’re looking for a confident, positive self-starter, motivated to take the initiative across a varied and interesting workload. Working in the highly committed and professional Fundraising and Communications team, the Business Development Manager will provide support to the team and take responsibility for certain areas of work.

The role is an important and valued role within the organisation, which will make a huge impact on our development. Over the past three years, we’ve seen real growth, and forecast further growth in the years to come.

This is a great opportunity at a positive, professional, and passionate organisation making a real difference to people’s lives.

Job Description

• Continue the focus on securing new corporate business for Just a Drop:  
• Winning, negotiating, and delivering new business partnerships; and meeting sales/fundraising targets
• Providing relevant research; supporting outreach; preparing pitches and presentations; and attending meetings
• Contribute to proposals to trusts and foundations, supporting the Head of Fundraising and Communications and managing our pipeline and funder records on Salesforce
• Provide support for Just a Drop events, particularly our annual Golf Day (September), World Travel Market (November), and Travel United Cup event (May)
• Represent Just a Drop at industry events, networking opportunities, conferences, and partner events, building relationships with potential supporters, corporate contacts, and sector stakeholders
• Support the effective management and development of Just a Drop’s Salesforce system (Flow)
• Attend occasional evening and out-of-office events where required, to support relationship building and charity visibility, acting as an enthusiastic ambassador for Just a Drop’s mission and impact
• Provide support across the Fundraising and Communications team, across a range of tasks, helping us to grow our income
• Keep up to date with fundraising trends, emerging funding opportunities and sector best practice, sharing ideas that help Just a Drop continue to grow
• Any other duties relevant to the role

Person Specification

Experience and skills:

• A minimum of two years’ experience in a fundraising/sales role
• Excellent writing skills, with an ability to create compelling proposals and communications
• Ability to research, identify, and engage prospective supporters
• Excellent verbal communication skills, including presentation skills
• Excellent interpersonal skills, with the ability to liaise with a wide variety of stakeholders
• Experience using CRM systems such as Salesforce would be desirable
• Experience of using Canva would be desirable

Personal attributes:

• Motivated, with a flexible attitude to working on a variety of projects and different areas
• An ability to use initiative, a self-starter, with a can-do attitude and the ability to work independently and as part of a team
• Confidence representing an organisation externally and building professional relationships
• Strong organisational and workload management skills
• Positive and friendly outlook
• Able to undertake occasional travel, with out-of-hours work 

We are looking for a Community Organiser, based in Manchester, to work with us on a short-term, freelance basis to organise with people in debt.

Deadline for applications: Tuesday 1 September, 9am
Location: Manchester
Contract: Three days per week for four months
Start date: as soon as possible
Rate: £200 per day, to be invoiced on a freelance, self-employed basis.

You will support members of our Manchester campaign group, led by people with lived experience of the debt crisis, to demand and win policy change to end the use of bailiffs for council tax debt collection. And work directly with  allies in Manchester and officials at Greater Manchester Combined Authority (GMCA) and target councils.

Please read the role profile (.pdf) for full details.

Application process: please email your CV and a covering letter outlining how you meet the skills and experience in the role profile by 9am on Tuesday 1 September.

If you have a question about any aspect of the role, please do get in touch. 

We welcome applications from people from all backgrounds. We particularly encourage applications from people who are underrepresented in the sector, including black and brown people, women and non-binary people, people who identify as LGBTQIA+ and people who identify as working class or have done in the past.

Build a resident-led network of community support on the Bourne and Tybalds Estates (in Holborn & Covent Garden ward).  The project focuses on estates experiencing high levels of deprivation and inequality, supporting residents to develop skills, confidence and ownership so they can shape, deliver and sustain community-led activities, events and campaigns.  Getting involved now offers the chance to shape the project itself and work with people to create a truly empowering, enriching project making a difference to people’s lives. 

We are seeking someone who:

• Can engage with the community in an open, accessible and inclusive way to understand their needs
• Has experience involving volunteers in ongoing, active participation in their community
• Is confident organising themselves and others

Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to #AgeWellinWandsworth. Our charity is consistently growing, so we are creating this new role to support our CEO with social media, marketing and organising events.

The role will suit someone who is calm, mature, professional, organised and creative and will be comfortable working directly with a creative and curious CEO committed to transforming the charity’s online presence.

What we can offer you:

You'll be joining a vibrant workplace where no two days are the same, working as part of a small, supportive team that is committed to making a positive difference in the community. You'll benefit from an experienced leadership team, collaborate with kind and caring colleagues who genuinely work together, and even have the company of a friendly hypo-allergenic office dog.

Due to the nature of the work that we carry out, our staff work from our office, day centre and in the community. Therefore, please note that unless it is otherwise stated, all roles advertised will require the successful candidate to work on-site.

Employee benefits:

• 5% employer’s pension contribution
• Cycle to work scheme
• Employee shopping benefits scheme
• Employee assistance programme (EAP)
• Employee recognition and reward programme
• Ongoing training and development opportunities

Age UK Wandsworth has been supporting older residents across Wandsworth for over 60 years. We are an independent, well-established and trusted charity that serves approximately 15,000 residents a year in Wandsworth. Our goal is to help residents age well in Wandsworth and to build confidence and resilience to stay living healthily and independently for as long as possible.

This role will suit an organised and detail-oriented individual with good interpersonal skills, a professional approach, and the ability to work through challenges in a dynamic environment. You will be a key part of a small, friendly team who are busy making a difference to the lives of older people in Wandsworth.

What we can offer you:

You'll be joining a vibrant workplace where no two days are the same, working as part of a small, supportive team that is committed to making a positive difference in the community. You'll benefit from an experienced leadership team, collaborate with kind and caring colleagues who genuinely work together, and even have the company of a friendly hypo-allergenic office dog.

Due to the nature of the work that we carry out, our staff work from our office, day centre and in the community. Therefore, please note that unless it is otherwise stated, all roles advertised will require the successful candidate to work on-site.

Employee benefits:

• 5% employer’s pension contribution
• Cycle to work scheme
• Employee shopping benefits scheme
• Employee assistance programme (EAP)
• Employee recognition and reward programme
• Ongoing training and development opportunities

Help build a stronger future for children and families across Hackney.

Hackney Playbus is looking for a relationship-focused Community Fundraiser to grow community fundraising, corporate partnerships and individual giving. This is an exciting freelance opportunity to help build sustainable income while working alongside a passionate team supporting children under five and their families.

About the role

We’re looking for someone who enjoys building relationships, spotting opportunities and connecting communities.

Working collaboratively with our staff team, you’ll help grow unrestricted income by developing:

• Community fundraising campaigns
• Corporate partnerships
• Individual giving
• Friends of Hackney Playbus
• Corporate volunteering
• Employee fundraising
• Local business relationships

You’ll also help build a sustainable pipeline of supporters using Beacon CRM and work closely with colleagues across fundraising, volunteering and programme delivery.

We’re looking for someone who has

• Experience in community fundraising, partnerships or supporter engagement
• Excellent networking and relationship-building skills
• Knowledge of Hackney or experience working in diverse urban communities
• Strong organisational skills
• Experience working independently and collaboratively
• Experience using a CRM (or willingness to learn Beacon CRM)

Experience in corporate fundraising, challenge events or individual giving is desirable.

What you’ll achieve

Over six months you’ll help us:

• Deliver at least two fundraising campaigns
• Launch Friends of Hackney Playbus
• Build new community and corporate partnerships
• Grow unrestricted income
• Strengthen local supporter relationships
• Create recommendations for future fundraising growth

Why join Hackney Playbus?

This is more than a fundraising role.

You’ll help shape a brand-new community fundraising programme from the ground up and play a key role in securing the future of an organisation that has supported children and families across Hackney for over 50 years.

If you’re passionate about community, partnerships and making a lasting local impact, we’d love to hear from you.

The Alex Project is Spectra's specialist sex worker support service. We provide outreach, advocacy, online engagement, community development and research activity with sex workers across London.

As our team continues to grow, we are looking for a compassionate, strategic and community-minded leader to join Spectra's Senior Management Team as our new Head of Sex Worker Support Services.

This is an exciting opportunity to shape and develop a well-established service that combines frontline support, community engagement, partnership working and research. You'll work alongside a committed team of staff, volunteers, partners and community members to ensure that sex workers across London can access high-quality, accessible and non-judgemental support.

About the role

The Head of Sex Worker Support Services provides strategic leadership for the Alex Project and is responsible for the overall direction and development of the department.

The role includes:

• Leading and supporting a multidisciplinary team delivering outreach, advocacy, online engagement, research and community development activities.
• Developing partnerships with statutory, voluntary and community organisations across London.
• Supporting staff with complex casework, safeguarding and service development.
• Working with colleagues to secure funding and support sustainable growth.
• Overseeing service monitoring, reporting, quality assurance and learning.
• Supporting meaningful community participation and ethically governed research activity.
• Contributing to Spectra's wider organisational leadership as a member of the Senior Management Team.

About you

We're looking for someone who combines strong leadership skills with a commitment to the rights, wellbeing and self-determination of sex workers.

You will have:

• Experience of leading staff, volunteers or services within the voluntary, health or community sector.
• Experience of advice, advocacy, health or education programmes.
• Excellent partnership-building and communication skills.
• A strong understanding of the diversity of sex worker communities and the barriers many people face when accessing support.
• Knowledge of safeguarding, confidentiality and good record keeping.
• A commitment to anti-oppressive, community-led ways of working.

We particularly encourage applications from people with current or previous lived experience of sex work or transactional sex, and from people with experience of peer-led community support.

About Spectra

Spectra is a health and wellbeing organisation with a strong LGBTQ+ heritage. We work with people from marginalised communities across London, including LGBTQ+ communities, sex workers, young people, and people living with or affected by HIV.

Our values are grounded in lived experience and community participation. We aim to be inclusive, accessible, anti-oppressive, supportive, emotionally aware and community-driven in everything we do.

We’re looking for an Outreach Support Worker to join our Drug and Alcohol Outreach team, supporting vulnerable individuals across West Essex (Epping, Harlow and Uttlesford). You’ll be helping people with addiction issues overcome challenges related to their housing, mental health, physical health, and employment. 

If you enjoy variety, this role offers the best of hybrid working. You'll be out and about in the community meeting people face-to-face, collaborating with colleagues in the office, and balancing your week with home working.

What your day might look like

• Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
• Support individuals with navigating welfare benefits, accessing services, and building confidence.
• Liaise with external agencies to ensure customers get the right support at the right time.
• Provide crisis intervention when needed, always with empathy and professionalism.

ould it be you?

We’re looking for someone who:

• Understands drug and alcohol issues through professional, voluntary, or lived experience.
• Has worked with individuals facing mental health, health-related, or employment challenges
• Understands housing support needs and welfare benefits
• Can provide pre-tenancy advice and ongoing tenancy support
• Previous experience of working in a customer facing role
• Communicates clearly and solves problems with confidence
• Holds a valid UK driving licence and has access to a vehicle
• Is happy to undergo an Enhanced DBS check

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies
• A role where your support helps people thrive

Please read before applying

As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Motivated to make a difference and connect communities through sport, you'll be a proactive natural connector who thrives on helping others succeed. With effective communication and organisational skills, you'll confidently support grassroots groups and build lasting impact across the South East. Join Sported as a Regional Delivery Officer and you could be playing a vital role in the heart of our Field Team.

About the role

As the key contact for Sported groups across Berkshire, Hampshire and Surrey, you'll play a vital role in helping community led organisations grow, become more sustainable and maximise their impact. You'll build effective relationships with these groups, understand their challenges and opportunities, and connect them to the support, resources and funding they need to thrive. This involves welcoming new groups to our network and supporting existing ones to develop.

Working closely with colleagues, volunteer consultants and partners, you'll help deliver projects and programmes that strengthens and develops them and creates positive outcomes for people and communities. You'll also contribute to volunteer engagement, partnership development, grant administration and project evaluation, while ensuring accurate records and data are maintained across your area.

 About You

Are you passionate about the power of sport to strengthen communities and change lives? We're looking for someone who is enthusiastic about supporting grassroots organisations, ideally within sport (but please still apply if not in the sport sector), and who shares our commitment to inclusion, equality and positive social change.

You'll be a confident relationship-builder with a proactive, solutions-focused approach and the ability to build trust with a wide range of people. Organised and able to manage competing priorities, you'll be comfortable working independently while contributing to a collaborative remote team. You will  also possessing a working knowledge of Microsoft 365 and have experience of database management. 

Apply to be part of our team

Benefits 

Joining Sported means becoming part of a passionate, supportive team dedicated to ensuring there are opportunities for everyone, improving health and wellbeing, ensuring communities are empowered. We believe in creating a positive environment not only for the people we support, but also for our colleagues. That's why we offer flexible, home-based working, generous annual leave, a pension scheme, wellbeing support, and opportunities to give back through paid volunteering days. With paid study leave, wellbeing days, and ongoing learning and development opportunities, you'll have the support you need to grow professionally while maintaining a healthy work-life balance. At Sported, you'll be part of an organisation where your contribution truly makes a difference.

Act with Integrity. Champion Inclusion. Transform Together. Drive Change.

We actively encourage applications from people of all backgrounds, particularly candidates from ethnically diverse communities, LGBTQ+ communities, disabled people, and those with lived experience of tackling inequality. We believe diverse voices are essential to creating meaningful and lasting change.

Please see the job pack, where you’ll find details of roles and responsibilities, and required skills and experience.

The closing date for this role is 9am on 21st August

Sported is an equal opportunities employer, and we warmly welcome applications from people of all backgrounds. We particularly encourage applications from ethnically diverse, LGBTQ+ and disabled communities, as well as people with lived experience of tackling inequalities, because we value the insight and strength that diverse voices bring to creating meaningful change.

We want you to feel comfortable and supported throughout the recruitment process. If there is anything we can do to help make the process more accessible for you, please let us know. 

Head of Belonging and Support
Create Connection, Belonging and Opportunity for Students. 

At the heart of every great student experience is a sense of belonging - and we're looking for a leader who can help create it.

This is an exciting opportunity to shape how students connect, participate and access support across Exeter Students' Guild As our Head of Belonging and Support, you will lead the systems, services and communities that help students build confidence, develop relationships and make the most of their university experience. You'll oversee student-led activity, communities, volunteering and independent advice services, ensuring they are accessible, inclusive and designed around student needs. As a member of the Senior Leadership Team, you'll play a pivotal role in creating opportunities for all students to engage, thrive and progress into leadership. If you're a strategic leader who is passionate about inclusion, empowerment and creating meaningful student experiences, we'd love to hear from you.

The Role

Role: Head of Belonging and Support
Hours: 35 hours per week (worked flexibly)
Salary: Grade E £52,055.01 - £55,225.18
Contract: Full Time Fixed Term for 2 years
Location: Exeter/Hybrid

Who are we?

Exeter Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have over 300 student groups and all of our work is led by, and in the best interest of our members.

The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.

What will you bring?

• You'll have significant experience leading participation, engagement, student support, or community-focused services at a strategic level.
• You'll be able to design and improve systems that make it easy for people to engage, access support and achieve their goals.
• You’ll have a strong understanding of inclusion, belonging and the barriers that can prevent people from participating fully.
• You’ll be confident leading complex services involving safeguarding, risk management and stakeholder partnerships.
• You’ll know how to build strong relationships, influence a range of stakeholders and work collaboratively to achieve shared outcomes.
• You’ll be an empowering leader who develops people through coaching, support and inclusive leadership.
• You'll share our commitment to student empowerment, equitable access and creating opportunities for all students to thrive.

We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond.

Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.

To view the role profile and to find out more about us and how we support our students LOVE Exeter, please visit our website.

For general enquiries, please contact us using the details located on our webiste. 

How to Apply?

NOTE: To apply for this position, you will need to submit your application via our recruitment portal located on our website. 

Application Timeline

• Closing Date: 9am 24 August
• Shortlisting: 25 – 27 August
• Assessment Day: 9-10 September

Please submit your application via our recruitment portal. You will need to provide an up-to-date copy of your CV, and answer the following questions related to the person specification for the role:

• Describe a significant system or service redesign you have led. What changes did you make, what informed your approach, and what was the impact?
• Describe a situation where you had to balance autonomy, empowerment or participation with safety, compliance or organisational risk. What tensions did you need to navigate, how did you approach the challenge, and what impact did your decision have?
• Tell us about a time when you identified and addressed barriers that were preventing people from engaging, participating or accessing opportunities. How did you identify the issue, what action did you take, and what was the impact?

Please note:

• We will contact you to let you know the outcome of your application. This can sometimes take a few days.
• You must be able to provide proof of your right to work in the UK before starting work with us. We are not currently able to sponsor employees requiring a visa.
• Applications received after the above closing date will not be considered.

A message from your new Manager, Alison Chambers, Chief Executive

At the Guild, we know that belonging doesn't happen by accident. It takes intentional design, inclusive communities and effective support systems to help students feel that they have a place where they can be themselves and succeed.

As Head of Belonging and Support, you'll lead that work at a strategic level, shaping how students connect, participate and access support throughout their time at Exeter. You'll join a talented and ambitious team that cares deeply about students and isn't afraid to think differently. If you're a collaborative leader who enjoys creating opportunities for others and turning big ideas into meaningful impact, I would love to hear from you!If you would like an informal chat about this role please get in touch.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Mental Health Support Administrator
Reference number: 375
Reports to: Resources Lead
Salary: £24,785 per annum
Contracted hours: Full-Time, 37.5 hours per week
Contract length: Permanent
Working base: Stevenage Wellbeing centre – with flexibility to travel to other centres across Hertfordshire if required.

We have a vacancy for a Mental Health Support Administrator to join our team.

As a Mental Health Support Administrator, you will be responsible for ensuring a smooth process for people contacting Hertfordshire Mind Network (HMN) from initial contact to service provision and provide advice, information and emotional support to service users.

About Us

Hertfordshire Mind Network is the largest charitable provider of mental health services in Hertfordshire, in terms of the number of people supported and range of services offered. We have a presence in all of the county's 10 districts, with established Wellbeing Centres across the county. Our services are available to all residents in Hertfordshire over the age of 18, and we offer dedicated services and outreach for 5-18-year-olds. We provide services and support to approximately 10,000 people experiencing mental ill health each year.

Key responsibilities

• To be the first point of contact and provide advice and information to HMN callers via telephone, email and in person
• To provide emotional support to people contacting HMN by telephone or in person who are experiencing emotional distress and to ensure smooth referrals into the Daylight service for clients who are in crisis and require short-term crisis resolution
• To complete and process referral forms, liaising with Service Users and colleagues
• To accurately record client information onto the database.
• To support the smooth running of the Wellbeing Centres
• To undertake admin duties for the Wellbeing Centre, including the distribution of mail, maintaining office supplies, and responding to internal/external e-mails
• To ensure the reception area is tidy and leaflet displays are replenished to include up to date information
• To maintain the notice boards with relevant and up to date information

The successful candidate will have knowledge of Microsoft Office, Excel spreadsheets, Word documents, excellent interpersonal skills to include a welcoming telephone manner, the ability to remain calm in crisis situations with clients and will be able to prioritise work with minimum supervision, meet deadlines and work simultaneously on a variety of tasks.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Thursday 20th August 2026.
Interviews to be held week commencing 24th August.
N.B. Please quote reference number 375 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Advice Services Manager

10-Month FTC | 4 or 5 Days Per Week | Hybrid Working - London
£36,565 pro rata | Immediate Start

I am delighted to be working with a respected community charity to recruit an experienced Advice Services Manager to lead a busy multi-site advice service supporting people with welfare benefits, housing, debt and immigration issues.

This is a hands-on leadership role managing staff and volunteers, overseeing day-to-day service delivery, driving quality and compliance, and helping shape future service development.

You’ll also maintain a small caseload to stay connected to frontline support and community needs.

Key Responsibilities

• Lead and support advice staff and volunteers across multiple sites
• Ensure high-quality, compliant advice delivery
• Oversee case management, reporting and service outcomes
• Drive service improvements and quality assurance
• Support training, safeguarding and team development
• Work closely with senior leadership on service growth and impact

About You

• Experience managing advice services within the charity/community sector
• Strong knowledge of welfare benefits, housing, debt or immigration
• Skilled in team leadership, service improvement and reporting
• Confident using case management systems and data
• Organised, proactive and community-focused

Hybrid working, immediate start, and the chance to make a real impact within a values-led organisation.

If you have the above skills and experience and are immediately available, please apply online today!

Please apply as soon as possible. Applications will be considered as they are received, and the vacancy may close early once a suitable candidate has been identified.