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Victim Support, Cardiff (On-site)
Up to £26830.20 per annum
Posted 3 days ago
Victim Support, Cardiff (On-site)
£24949.40 - £26949.4 per annum
Posted 3 days ago
Action Foundation, Newcastle upon Tyne (Hybrid)
£24,681 to £27,250 (pro rata) per annum plus 6% pension contribution
Posted 3 days ago
Centre 404, London (On-site)
£45,000 per year
A trusted partner to senior staff, supporting the Director of People to deliver Centre 404’s People Strategy and workforce priorities.
Posted 3 days ago Apply Now
Closing in 2 days
Whitmore Vale Housing Association, Hindhead, Surrey (On-site)
£42,000 - £45,000 per year FTE
Whitmore Vale Housing Association are seeking a dedicated and experienced Management Accountant to join their finance team.
Posted 3 days ago Apply Now
Closing in 3 days
The Nia project, RM9 5AF (Hybrid)
£12.600-£14,000 (FTE £31,500 - £35,000)
East London Rape Crisis is recruiting a feminist counsellor to provide counselling for female survivors of trauma & sexual violence.
Posted 3 days ago
High Trees Community Development Trust, London (On-site)
£25,210 per year
High Trees Community Development Trust is seeking a motivated and empathetic Junior Employment Advisor to join our Employment team.
Posted 3 days ago
Closing in 5 days
Cornwall Hospice Care, Saint Austell (On-site)
£32,019.0 per year
We are looking for an energetic and cause driven individual to be an effective and compelling Ambassador for Cornwall Hospice Care.
Posted 3 days ago Apply Now
Closing in 2 days
The Royal Marsden Cancer Charity, Sutton (Hybrid)
£65,000 - £75,000 per year
Join us as the new Head of Community Fundraising & play a pivotal role in supporting life-saving cancer research & care.
Posted 3 days ago
Closing in 6 days
LOROS, LE3, Leicester (Hybrid)
£90,000 - £120,000 per year
LOROS provides vital palliative and end-of-life care to our community in Leicester, Leicestershire and Rutland.
Posted 3 days ago Apply Now
Closing in 4 days
Friends of the Earth, Multiple Locations (Hybrid)
Full Time Equivalent Regional £38,304 - £40,354, London £41,719 - £43,769 per annum.
We’re looking for a highly organised creative producer with bold ideas and strong film skills.
Posted 3 days ago
Closing in 3 days
The Nia project, Multiple Locations (On-site)
£17,400-£19,200 (FTE £29,000-£32,000)
Unique opportunity to deliver specialist support to multiply disadvantaged women who have survived domestic abuse and sexual exploitation.
Posted 3 days ago
Closing in 2 days
Wimbledon Guild, Wimbledon (On-site)
£33,000 per year
Join our small, busy marketing team to deliver the day-to-day implementation of Wimbledon Guild’s marketing activities.
Posted 3 days ago
Page 33 of 111
Cardiff (On-site)
Up to £26830.20 per annum
Full-time
Job description

We have an exciting opportunity for a Caseworker (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday & options to buy or sell annual leave
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, gym, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Access to EDI networks and colleague cafes
  • Cycle to work scheme & season ticket loans
  • Ongoing training & support with opportunities for career development & progression


About the role:

This role is based at our National Contact Centre in Cardiff.

As a Caseworker you will be: -

  • Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support service goals to victims. Where relevant to undertake initial proactive contact with victims, explaining VS services and promoting the benefits of accessing support.
  • Ensuring each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
  • Undertaking risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
  • Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support.
  • Developing and maintaining effective working relationships and promote effective communication between staff and other stakeholders.


You will need:

  • An understanding of the impact of crime on victims.
  • Experience of managing a caseload including complex case management.
  • The ability to balance competing needs and priorities.
  • The ability to work independently and as part of a team.
  • Effective verbal and written communication skills.


Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.



Posted by
Victim Support View profile Organisation type Registered Charity Company size More than 1000
Posted on: 12 November 2025
Closing date: 12 December 2025 at 09:00
Job ref: 6457
Tags: Social / Support Work