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Customer Support Engineer
Hours: Part time, 20 hours per week, Monday – Friday 8am - 12pm (4 hours per day)
Contract: Fixed term role until 31 March 2027
Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.
About Into Film
Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.
We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.
The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.
Our vision – Film enriches the life of every child and young person.
Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.
Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford.
We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below.
Role Summary
The main function of the Customer Support Engineer (“CSE”) role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders.
The role exists as the front line of customer technical support for users of Into Film’s online offer, including the educator, club member, and online learning websites.
The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation.
Main Responsibilities:
General Responsibilities:
Person Specification:
Minimum Requirements:
Desirable:
All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.
We are open to flexible working models wherever the role allows, including working compressed hours.
We also offer a range of staff benefits and perks, including:
All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.
Closing: 10:00am, Tuesday 30th June 2026 (BST)
Interviews will be held between 14th and 15th July 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Purpose of the role
Due to the rapid expansion of Day One Trauma Support and the launch of our three-year strategy, the charity’s infrastructure has needed to respond quickly to meet its changing demands. There is now a requirement to ensure that the HR Department has the right skill set and capacity to provide the support needed by the charity in an efficient and proactive way.
The HR Administrator role is a newly created position to reflect the growing HR needs of the charity as the workforce expands. This is a key role which is instrumental in supporting the HR administration function at an operational level, along with providing general administrative support to the HR Manager and wider team as required to help ensure the smooth day-to-day running of the charity.
Reporting to the HR Manager and assisted by an external HR and Employment Law support service (WorkNest), this role will provide efficient and confidential administrative support across all areas of human resources. This includes recruitment, onboarding, record management, payroll support, and ensuring HR processes are compliant with employment legislation and charity policies.
This role is ideal for someone with strong administrative skills who enjoys working in a collaborative, values-driven environment.
As part of an expanding and ambitious organisation, there are considerable development opportunities for the successful candidate and the ability to help shape the infrastructure of the charity.
Key responsibilites
HR Administration
Take ownership of the HR software to ensure all HR documentation and records are accurate, up to date at all times and in line with Day One policies, procedures and GDPR, including retention periods for ex-employees.
Oversee the recruitment, selection and induction process for all new appointments. Including posting vacancies, scheduling virtual and in-person interviews, and communicating with candidates.
Process and coordinate all pre-employment checks for new hires, including DBS checks, right to work verification, reference checks, and any other safeguarding or compliance requirements, ensuring all documentation is completed accurately, securely stored, and compliant with employment legislation and organisational policies.
Administer honorary contracts and associated documentation with NHS Trusts where required, liaising with relevant departments to ensure agreements, compliance checks, and onboarding requirements are completed accurately and in a timely manner, in line with NHS and organisational policies and procedures.
Manage and maintain HR SharePoint folders and electronic HR records, ensuring documentation is accurately uploaded, securely stored, regularly updated, and easily accessible in line with GDPR, data protection requirements, and organisational record management procedures.
Maintain accurate and up-to-date employee records, ensuring all changes relating to contracts, job titles, salaries, working hours, absence, and personal details are promptly recorded within the HR system in line with organisational procedures and data protection requirements.
Prepare and issue employment contracts, offer letters, and onboarding documentation, ensuring all paperwork is accurate, compliant with organisational policies and employment legislation, and completed in a timely manner to support a smooth onboarding experience for new starters.
Handle employment and character reference requests in a timely, professional, and confidential manner, ensuring all information provided is accurate, compliant with data protection requirements, and in line with organisational policy and safer recruitment practices.
Prepare and issue contractual amendment letters, ensuring all changes to terms and conditions of employment are accurately documented, clearly communicated, and processed in line with organisational policies and employment legislation, and that employee records are updated accordingly.
Oversee the employee offboarding process, ensuring all leaving procedures are completed efficiently and professionally, coordinating final documentation, recovering organisational property and system access, and maintaining accurate records to support organisational learning and continuous improvement.
Process a range of HR documentation relating to employee absence, annual leave, performance reviews, and changes to employment status, ensuring all records are accurately maintained, promptly updated on the HR system.
Support monthly payroll administration by ensuring accurate and timely provision of employee data to the Finance department, including updates on new starters, leavers, contractual changes, absences, and other relevant payroll information, in line with agreed deadlines.
Monitor the HR inbox on a daily basis, responding promptly and professionally to queries relating to HR administration, and escalating more complex or sensitive matters to the HR Manager or appropriate lead as necessary, ensuring all communications are handled in line with confidentiality.
Coordinate the scheduling and delivery of training sessions, including liaising with external trainers, booking venues or virtual platforms, and communicating with attendees. Maintain accurate training records and track employee certifications, ensuring compliance requirements are met and records are kept up to date in line with organisational policies.
Provide administrative support for disciplinary, grievance, and performance management processes, including arranging meetings, preparing documentation, and accurately taking and distributing meeting minutes where required, ensuring all records are handled confidentially.
Support the HR Manager prepare HR reports, metrics, and correspondence as requested in a clear and accurate format.
Assist in the organisation and coordination of whole-organisation in-person team days, including booking suitable venues, arranging catering and refreshments, coordinating activities, and supporting logistics to ensure smooth delivery and a positive staff experience.
Support the HR Manager with the planning and delivery of employee engagement initiatives and wellbeing activities, helping to foster a positive organisational culture by assisting with events, communications, and activities that promote staff wellbeing, inclusion, and morale.
Prepare and send a monthly staff newsletter, working closely with colleagues across departments to gather content, ensuring information is accurate, engaging, and timely, and supporting effective internal communication across the organisation.
Responsible for supporting the data input into the HRIS and any further developments of the system.
General Office Administration and Operational Support
Provide general administrative support to the HR Manager and wider team as required.
Help coordinate office supplies, equipment, and routine operational requirements.
Assist with arranging meetings, preparing documentation, and taking notes where required.
Respond to telephone, email, and visitor enquiries, directing queries appropriately when required.
Assist with practical operational matters to help ensure the smooth day-to-day running of the charity.
Undertake other reasonable administrative and operational duties commensurate with the role.
General
Build awareness of the charity’s purpose through building strong and effective relationships with external stakeholders.
Be prepared to travel across the region and, on occasion, to other sites and national meetings as required.
Willingness to undertake continuous development and training for the role, including mandatory Day One and role specific training.
Additional ad hoc duties as and when required.
For the full details, please see the attached recruitment pack.
How to apply
Please send your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.
Closing date: Sunday 28th June 2026
Interviews:
First stage virtual: w/c 6th July 2026
Second stage in-person, Leeds: w/c 13th July 2026
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.



The client requests no contact from agencies or media sales.
What you’ll be doing:
What we’re looking for:
If this role is of interest, please refer to the full job description and person specification for further details.
To educate, inform and influence society, to establish a solidarity culture and ensure anti-racism is recognised as a core organising principle
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be Our First Hire. Build the Infrastructure that Saves Lives.
About Us
We are a newly registered, fully-funded UK health charity embarking on a variety of health-related Missions. Having secured Charity Commission approval and robust initial funding, we are now ready to step out of the planning phase.
Duet Health Foundation is starting with significant funding and access to external resources to support our initial campaigns which will include;
- Addressing significant safety issues related to certain commonly used medicines, gathering data on adverse events and deaths in order to campaign for ways to mitigate this.
- Raising awareness of rare diseases which are being missed. These can significantly affect sufferers’ lives, and while they may be relatively easy to diagnose and treat, are often simply not recognised by primary healthcare providers.
We are seeking our first employee—a visionary Director of Operations—to build our operational infrastructure from the ground up and turn our strategic vision into a highly impactful reality.
The Role
As our first hire, you will be a key part of the operational architecture of the charity. Working closely with the Founders, you will help transition the organisation from a newly approved legal entity into a fully functional, compliant, and active campaigning force. This is not a role for someone who just wants to manage existing systems; it is for a builder who also wants to create them.
The Director of Operations is a pivotal senior leadership role within the organisation, responsible for creating the operational backbone of the organisation. This role ensures that the organisation’s systems, people, suppliers and processes operate smoothly, safely and compliantly, enabling high-quality delivery. The Director of Operations will provide strong day-to-day operational leadership and discipline, freeing the Founders to focus on strategy, partnerships and organisational growth. The postholder will be highly organised, practical and accountable, with a strong focus on implementation and follow‑through.
To apply for this role, you will need to have significant operational management experience in a charity or similar environment. You will have demonstrable experience of managing complex operational systems and will have proven experience of workforce planning, operational delivery and implementing organisational change. You will have experience of managing suppliers, contracts and procurement processes and will have a strong understanding of operational compliance, risk management and audit readiness. Overall, you will be practical, organised and solutions-focused, with the confidence to work across teams and with trustees, suppliers and external partners.
Key Responsibilities
About You
Why Join Us?
This is a rare opportunity to shape a charity's DNA from day one. You will have substantial autonomy, and the opportunity to play a key part in building an organisation that will directly improve patient safety and rare disease outcomes across the UK.
The Founders of the charity are a married couple who have both spent their working lives in healthcare and health research, particularly focussing on developing treatments for often-neglected patient groups.
Please send your CV and a cover letter outlining your experience in building and running operational administrative systems, why you are interested in working for a new charity, and how you think you would meet the essential and/or desirable criteria set out in the person specification above by 30th June 2026.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Project Officer, I Bike Schools Programme - East Lothian
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Project Officer, I Bike Schools Programme – East Lothian
Scotland
£29,835 per annum (pro rata for part time)
Ref: 125aREC
Part time 18.75 hours per week – we are happy to talk flexible working
Base: Selected Schools in East Lothian and flexibility to work from home when not delivering in-school sessions.
Contract: Fixed term contract until 31 March 2027 (with possible extension)
ABOUT THE ROLE
Team: Delivery/ SWNI
As the Project Officer, you will support schools across East Lothian to increase active travel, such as walking, wheeling and cycling. Your work will help pupils, staff and local communities travel in healthier and more sustainable ways.
What You’ll Be Doing
This role is ideal for someone who enjoys delivering fun activities with children and adults, who thrives outdoors, with a flexible approach to working independently and in teams.
ABOUT YOU
We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.
LIVING OUR VALUES
At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:
Always Learning – curious, open‑minded and committed to continuous improvement.
Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.
Taking Ownership – proactive, responsible and empowered to make things better.
Delivering Together – collaborative, transparent and motivated by shared success.
Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.
WHAT WE OFFER
We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.
Wellbeing Support
Financial Benefits
Family Friendly Policies
ADDITIONAL INFORMATION
We're the charity making it possible for everyone to walk, wheel and cycle



Job Title: Head of Business Operations
Salary: £40,000 per annum (£32,000 per annum pro rata) + 10% company pension on successful completion of probation
Contract: Permanent
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Hours: Part Time - 30 hours per week
Responsible to: Chief Executive Officer
Direct Reports: 4
Summary of Role
The Head of Business Operations will play a key leadership role within The Brain Charity, leading and overseeing the effective and safe delivery of a range of business and operational activities. This includes responsibility for premises management, health and safety, data protection compliance, ICT systems, and operational services such as room hire and café provision.
Working closely with the Chief Executive Officer and senior colleagues, the role will ensure that systems, processes and services run efficiently, meet regulatory requirements, and support the charity’s wider objectives. The postholder will also lead on continuous improvement, oversee operational performance, manage budgets and commercial activities, and develop sustainable income-generating services that support people living with neurological conditions.
Key Responsibilities
Management of Physical Assets
Health & Safety, Security & Business Continuity
Data Protection & GDPR
ICT, Digital & Systems Oversight
Operational Management
Financial Management
People Management
Other
The client requests no contact from agencies or media sales.
MumsAid is an award-winning, small but growing charity. Following our successful application to the Propel fund, we are now recruiting an Operations & Programmes Manager who will lead delivery of a new long-term systems change programme supporting young mothers, whilst also providing operational leadership across the organisation to support our development.
You will be a key member of the Senior Leadership Team, working closely with our CEO and other senior colleagues to ensure excellent project delivery and strong organisational foundations that support our growth.
This senior role requires exceptional organisational skills, strategic thinking, emotional intelligence, confidence in multi-agency spaces and a deep commitment to equity and co-production.
The client requests no contact from agencies or media sales.
The Centre for Homelessness Impact exists to improve the lives of people experiencing homelessness through better use of data and evidence.
IN A NUTSHELL:
This is a pivotal role at the intersection of finance and operations, helping to ensure the smooth and effective running of key organisational functions. The Finance and Operations Lead will play an integral role in overseeing the charity’s financial operations, supporting grant reporting and wider business development initiatives, and driving operational efficiency across the organisation.
WHY IS THIS ROLE IMPORTANT FOR THE CENTRE’S WORK?
Collaborating closely with the senior and wider teams, the Finance and Operations Lead will play a key role in financial management, and operational effectiveness, contributing directly to the success of our initiatives.
WE’RE LOOKING FOR SOMEONE WHO CAN:
Be the main point of contact for all finance and operational queries
Manage the organisation’s core financial operations, including monthly Management Accounts, project finances, VAT returns and financial reporting, while working closely with external bookkeepers to ensure effective financial management and compliance, while working closely with the COO on financial oversight and planning
Coordinate and manage the annual budgeting, Mid Year Forecasting and audit processes, preparing financial information, liaising with budget holders and external accountants, and ensuring timelines, reporting requirements and supporting documentation are delivered accurately and on time, while working closely with the COO on final review and strategic adjustments
Support the Head of People and Development with the delivery and implementation of the internal People Strategy (specifically focusing on refining recruitment, onboarding and offboarding processes, as well as providing support with grant reporting and budgeting requirements for funders)
Manage day-to-day operations across the organisation, including onboarding new staff, supporting HR processes, coordinating office management and equipment setup, liaising with IT support providers, arranging organisation-wide cyber security training, and ensuring the smooth running of operational processes while identifying areas for improvement
Collaborate with the Chief Operating Officer and the Head of Development and People to align financial and development goals
Identify ways to enhance operational processes to support the growth of the organisation.
Support the Engine Room team to establish effective organisational systems, routines and operational processes that support collaborative, person-centred and efficient ways of working across the organisation.
Work closely with the Senior Team to provide financial insights, support strategic decision-making, and contribute to governance processes, including coordinating board paper inputs and monitoring organisational KPIs
RELEVANT EXPERIENCE AND BEHAVIOURS:
Criteria:
Proven experience in finance and operations in a charity/ Third sector (Essential)
Experience in fundraising/development initiatives (Desirable)
Is committed to the vision and mission of CHI (Essential)
Excellent communications skills, both written and verbal with the ability to convey complex financial information to diverse audiences (Essential)
Strong attention to detail, good organisational skills and an ability to work accurately, calmly and effectively (Essential)
Good Excel skills with ability to create and manipulate pivot tables and use functions such as VLOOKUP and SUMIF. (Essential)
Able to take a collaborative and proactive approach to operations, with a focus on continuous improvement. (Essential)
Familiarity with financial regulations and a commitment to maintaining compliance. (Essential)
A team player able to adapt to changes in workload and priorities (Essential)
AAT qualification or equivalent (Desirable)
TERMS OF APPOINTMENT:
Both full and part-time considered.
Salary: £35,000 to £45,000 (pro rata if part-time), depending on experience.
Location: London (hybrid working model, with at least one day per week in the office)
WORKING AT CHI:
As part of the team, you’ll have access to a range of benefits, including:
Interest-free loans for travel, cycle to work, and tenancy deposits
Pension scheme with 8.5% employer contribution
30 days’ annual leave, rising to 33 with service
Enhanced family leave and pay
Employee assistance programme
Flexible working
Generous learning and development budget
Quarterly team away days
TO APPLY
We use Applied for all our internal recruitment - an independent online recruitment platform that reduces bias, improves quality of hire and increases diversity.
The closing date for this role is Monday 15 June 2026.
First round of Interviews to take place during the w/c 22 June 2026. This will include a short written exercise (that needs to be completed ahead of the interview). All details will be provided in due course.
The Centre for Homelessness Impact exists to improve the lives of people experiencing homelessness through better use of data and evidence.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth.
This is a new role in our staff team that has been created to support our Executive Team during an exciting transition period where the organisation is growing and developing new services to help older people.
This role will suit an experienced, efficient and conscientious administrative professional who wants to work with a small team who are passionate about making a difference to the lives of older people.
Our mission is to help older people to age well in Wandsworth.

The client requests no contact from agencies or media sales.
About NEON
NEON is a not-for-profit organisation committed to accelerating social movements. We build capacity and infrastructure to accelerate the transition to a new economy. We work across a wide range of progressive issues including climate, housing, healthcare, and migration and we support over 1,000 organisers across the UK working towards political, environmental, and social justice. Our theory of change is rooted in understanding both the strategies, stories, and structures required to sustain a movement. Short term, this results in improved movement infrastructure, skills, and connections; long term, it leads to robust relationships and movement alliances capable of systemic change.
Context
NEON’s People & Operations Hub makes sure all our internal systems run smoothly and that our team is happy, high-performing and cared for. The People & Operations Hub brings together people, culture, operations, fundraising and finance, and plays a key role in making sure NEON is both high impact and a joyful place to work, at the heart of this is ensuring our values of respect, generosity and solidarity and anti-oppression principles are embedded into all internal practices.
As part of this, we’re currently looking for someone to support us for a defined period of time to review and refresh some of our core operational and compliance areas, and support us with discrete ops tasks as they arise. This includes reviewing, updating and embedding key systems and processes so that they are clear, usable and consistently followed across NEON. Alongside this, we want to create a NEON-wide handbook, so that we have a simple accessible place where people can find everything they need to know about how we do things at NEON. We also want to strengthen our guidance around event safety, both online and in-person, so staff feel comfortable and supported when planning and delivering work. It’s crucial for us that this work is developed in collaboration with the People & Operations Hub as well as the wider team.
Who we’re looking for
We’re looking for someone who is comfortable moving across operational and compliance work. Someone who has a solid understanding and experience in delivering high-level health and safety, data protection, IT and systems work, and other operational aspects of running an organisation, and can turn that into something practical, usable and genuinely helpful for our team. Someone who is self-motivated, comfortable working independently, and able to take ownership of pieces of work from start to finish
We’d love someone who has experience working closely in or within people and operations teams in small- medium sized not-for profits or charities, and who knows how to take complex or messy systems and make them simpler, clearer and easier to embed in day-to-day practice. We’re looking for someone aligned with our values of respect, generosity and solidarity and is well-versed in including anti-oppression principles into operational work. Someone who is motivated by working in a values-led organisation where decisions factor in culture, trust and care as well as the technical elements.
This person should be confident reviewing and improving systems and understands and is experienced in working closely with other people to do this, whether that’s with the Director of People and Operations to receive direction or troubleshoot, working alongside our Ops Assistant to put things into practice and draw on their organisational expertise, or engaging the wider team to elicit their ideas and challenges, and incorporate them into improvements. Similarly someone who is able to work with external support we have in place around IT, HR and data protection and translate their recommendations into practical action.
They’ll need to be able to hit the ground running and pick up discrete pieces of work, working thoughtfully and collaboratively with a team that’s juggling lots of different priorities. Aside from improving key pieces of work, the other core part of the role is bringing people with them, which will involve coaching and mentoring skills, a learning and development approach, and helping others feel confident taking on and owning this work.
Above all, we’re looking for someone who understands how to make organisations compliant and well-run in a way that feels proportionate, caring, and realistic for a team of our size. Someone who can embed these pieces of work, without overcomplicating things, and who can foster a sense of shared ownership. We’re also looking for someone who really cares about how operational work is truly embedded and put into practice across organisations, who thinks carefully about what happens after their involvement or support ends and knows how to build internal capability so work doesn’t stay dependent on them.
Key deliverables
By the end of the service period, the following outputs will have been delivered and fully embedded into NEON’s ways of working:
IT and systems
The freelancer will complete a high-level review of NEON’s current IT systems, identify key risks and gaps, and produce a set of recommendations.
Outputs will include working with the People & Operations Hub to lead implementation and embedding of agreed improvements across tools and ways of working, including an improved GDrive structure, Google Workspace and IT security improvements and an IT and phones policy.
Data protection
The freelancer will complete a high-level review and strengthening of NEON’s GDPR and data protection approach.
Outputs will include updated core policies (GDPR policy, privacy notice, retention policy) and practical guidance to support consistent implementation across the organisation. It also includes delivery of staff training and further strengthening of our “Data Champions”.
Event processes
The freelancer will assess our current event-related practices (online and in-person).
Outputs will include clear, practical recommendations, strengthened guidance for managing event safety and risk in practice and staff training and support.
Health and safety
A review and update of NEON’s health and safety approach will be completed to ensure policies and processes are clear, practical and consistently applied.
Outputs will include an updated H&S policy, incident reporting process, risk assessment templates, and a simple event safety framework with guidance and checklists. It also includes delivering staff training and embedding of H&S practice across the organisation, including clarification of roles and responsibilities.
AI policy and guidance
The freelancer will research and develop NEON’s approach to AI use across the organisation, considering best practice, risks, opportunities, and the impact of AI on staff and NEON’s work. It should also include thoughtful consideration of the harms and ethical concerns associated with AI.
Outputs will include engagement with staff to understand current use and concerns, alongside the creation of clear and practical AI guidance and an organisational AI policy to support safe, thoughtful and consistent use of AI tools across NEON.
NEON Handbook
A NEON-wide handbook will be created, bringing together key processes, guidance and signposting to essential organisational information in one accessible place.
The handbook will be co-developed with staff and People & Operations Hub members to ensure it reflects day-to-day practice and is maintainable internally after completion.
Day-to-day operations support
The freelancer will provide additional operational capacity to support the Hub with emerging priorities, and time-sensitive pieces of work that arise during the contract period.
Outputs may include support with operational problem-solving and decision making, maintaining processes and procedures, providing subject knowledge expertise, maintaining documentation and other discrete operational tasks agreed with the Director of People and Operations.
A key part of this work will be ensuring that all outputs and improvements are properly embedded within the People & Ops Hub and the wider organisation. This includes creating clear documentation, guidance, training and handover processes so that NEON staff can confidently hold and maintain this work after the consultancy ends.
Timescales and fee schedule
The freelancer will be appointed and ready to engage from the end of July/ start of August 2026. We expect this work to be completed across two-three days per week for up to six months, ideally finished by the end of January or February 2027 (depending on start date). There may be a possibility of extension if other relevant and discrete projects arise and in agreement with the Director of People and Operations.
Call out information required
Interested freelancers are asked to provide the following information in response to this call out:
Brief career history and details of relevant assignments undertaken (this could be in the form of a CV)
A statement not exceeding 800 words on your proposed approach to the deliverables, including:
Your technical and subject matter expertise
Your personal style and approach to working with others
How you will embed our values of respect, generosity and solidarity and anti-oppression principles into the deliverables
Your day rate, indicating whether VAT is payable (please note our indicative day rate that is aligned with our internal budget is £375)
A clear commitment to undertake the work within the timeframe set out above
Two testimonials from suitable clients or professional partners
The deadline for submissions is Sunday 28th June 11.59pm
Please find email address for submission of applications on our website.
We may wish to discuss submissions with you on Monday 6th July or Wednesday 8th July 2026. We will inform you if this is the case.
For any further information or clarification prior to submission, contact us at our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trauma Stabilisation Worker
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
Job Title: Trauma Stabilisation Worker
Location: Based in Hove. Unfortunately there is no step free access available at this service.
Salary: £31,000 (Full Time Equivalent)
Shift Pattern: 8 hours a week Monday to Friday between the hours of 09:00 - 17:00. You may be required to work outside these hours as per service and resident needs.
About the Role
We’re hiring a Trauma Stabilisation Worker to join our team based in Hove. In this role, you will support women who have experienced significant trauma and multiple disadvantages, including domestic and sexual violence, exploitation, homelessness, mental ill-health and substance use.
As a Trauma Stabilisation Worker, you will deliver person-centred support and structured interventions to help residents manage trauma, build emotional regulation skills and develop coping strategies to support recovery and housing stability. You will work closely with colleagues and external partners to maintain a trauma-informed, psychologically informed environment that promotes safety, consistency and positive outcomes.
Key Responsibilities Include:
Support residents experiencing trauma, mental ill-health, substance use, homelessness and complex needs
Deliver structured 1:1 trauma stabilisation interventions and maintain a manageable caseload
Help residents build emotional regulation, coping skills, and confidence to sustain housing and move forward positively
Create and review personalised support plans through one-to-one work, group sessions, and multi agency collaboration
Recognise and respond to risks, including safeguarding concerns and deterioration in mental health
Plan and deliver trauma-informed group activities and contribute to house meetings
Work collaboratively with internal teams and external partners to provide joined up support
Keep accurate, timely records and maintain high standards of case management and confidentiality
Support residents in crisis while maintaining clear professional boundaries
Lone working is part of the role, with support from a wider team
About You
We’re looking for an empathetic and resilient individual who understands the impact of trauma and the challenges faced by women with multiple and complex needs. You will have experience supporting people affected by issues such as domestic abuse, mental ill-health, homelessness, and substance use. You will be confident delivering structured support, including one-to-one interventions and group work and be able to engage individuals who may be in distress or disengaged from services.
You’ll be proactive, organised, and able to manage a varied workload, while working collaboratively within a team. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves.
Understand safeguarding, risk management and professional boundaries
Be committed to supporting residents to achieve their goals and independence
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
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Essential
Desirable
Benefits
Learn more about Luton Foodbank
Providing emergency food, practical support and hope to people in crisis across Luton, while working towards ending hunger and poverty.
The client requests no contact from agencies or media sales.
Operations Coordinator (maternity leave cover)
We are recruiting a fixed term Operations Coordinator (maternity leave cover) to join our team. This role will be responsible for coordinating our Finance and HR administration as well as providing Executive Assistant support to the Director.
Suitable candidates will:
The Job description, person specification and application form are available below.
If you have any questions, please contact us using the HR email address in the application form and please share with anybody you think might be interested in joining our brilliant team!
The client requests no contact from agencies or media sales.
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Resource Planning Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Resource Planning Manager
Location UK wide
£49,287 per annum (pro rata for part time)
Ref: 171REC
Part Time 22.5 hours per week – we are happy to talk flexible working
Base: Hybrid with the opportunity to work from your nearest Walk Wheel Cycle Trust Hub
Contract: Permanent
Disclosure: Basic/Enhanced/ DBS is not required for this position as the post holder will not be working with school and community groups in the region.
ABOUT THE ROLE
Team: Delivery/ Delivery Coordination Office
As the Resource Planning Manager, you are responsible for understanding how work is carried out across the Trust. This includes looking at activities, processes, projects and programmes to make sure the right people and resources are available when needed.
Your main focus at the start will be on the Delivery directorate. In this area, you will design a clear and practical resource management approach that helps managers plan and use resources more effectively.
You will also work with teams across the whole Trust. Your role is to make sure each team receives the support and resources they need in a timely and efficient way, so that work can be completed smoothly and without unnecessary delays.
What You’ll Be Doing
Develop clear and practical processes and procedures that support teams in sharing resources effectively. This means making sure people, skills and tools can be used across different programmes and teams in a coordinated and efficient way, helping to avoid gaps or duplication.
Lead on embedding the Access Resource Planner across the Walk Wheel Cycle Trust. You will act as the main point of contact for the system and support others in using it effectively, helping to ensure it becomes a trusted and widely used tool.
Designing simple and effective processes that reduce waste, improve efficiency, and minimise delays caused by resources not being used well. This will help projects run more smoothly and avoid common challenges that slow progress.
Track and report on how resources are used. By looking at past decisions and identifying patterns or trends, you will support better planning and forecasting for future projects.
Design and put into place a clear resource management framework. This framework will guide how resources are planned, allocated and reviewed, helping teams work in a more coordinated and consistent way across the Trust.
This role would be ideal someone who likes bringing structure and clarity to complex work and enjoys understanding how different pieces fit together. It would suit someone who enjoys working collaboratively across teams, and feels motivated by improving how things are organised so that work runs smoothly and efficiently.
ABOUT YOU
We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.
Experience of Reporting on precision and consistency in allocation and utilisation.
Experience of change management, leading and supporting teams and organisations through change.
Resource management best practice and project management tools and practices
Strong Analytical and problem-solving skills to make effective resource decisions ensuring the highest efficiency possible.
Excellent stakeholder communication skills, enabling efficient and effective communication channels.
The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.
LIVING OUR VALUES
At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:
Always Learning – curious, open‑minded and committed to continuous improvement.
Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.
Taking Ownership – proactive, responsible and empowered to make things better.
Delivering Together – collaborative, transparent and motivated by shared success.
Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.
WHAT WE OFFER
We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.
Wellbeing Support
28 days’ leave per annum plus bank holidays for full-time employees
Option to buy an extra week of annual leave (pro-rata for part-time employees)
Paid volunteer days to support causes you care about
Free, confidential support service available 24/7
Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme
Financial Benefits
Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays.
Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
Bike, computer and season ticket loans
Discount benefits
London Weighting Allowance of £4,530 per annum, pro rata for all those living within a London Borough (32 local authority districts plus the City of London).
Death in Service benefit – 3 x annual Salary
Family Friendly Policies
Enhanced maternity and paternity pay
Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
ADDITIONAL INFORMATION
Application deadline: 23:59, 12 June 2026
Interviews will be held via Microsoft Teams during the week of 29 June 2026. To apply, please complete our online application form.
We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
Adjustments are available throughout the application process.
We're the charity making it possible for everyone to walk, wheel and cycle



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Exercise and Socialise is a programme of weekly exercise sessions specially designed for different needs, abilities and interests, but all aimed at the frail and unconfident.
For the financial year 2026/27 we have funding to provide 30 classes across the 5 neighbourhoods in Lambeth, maximising coverage and giving space to local needs.
The primary focus is on improving physical health and confidence and getting people active again and increasing their resilience. But it also has secondary aims of decreasing isolation and improving people's mental health.
Specific Duties
1. To assess referrals that come in and assess their eligibility. Help them choose a suitable class based on their ability.
2. Responsible for sourcing accessible venues.
3. Setting up the groups and engaging paid instructors.
4. To provide regular monitoring and impact reports for our funders, using both qualitative and quantitative data to demonstrate how the support has benefited participants.
5. To regularly monitor the KPIs and outcomes set by funders, ensuring the project remains on track to achieve targets and identifying any areas requiring additional support or improvement.
6. To deliver a diverse mix of exercise groups, including chair yoga, seated aerobics, Tai Chi, and seated jive. Offer low-impact sports like table tennis and weight training, and introduce targeted activities specifically designed to overcome the challenge of engaging older men.
7. To promote the groups at meetings and support our comms team to promote the service.
8. To create referral pathways for health professionals, Social Prescribers Link Workers, Neighbourhood Wellbeing Workers, etc.
General Duties
1. Work closely with the Head of Commercial Services and Volunteering.
2. Develop and maintain links with Public Health and the Community Rehab and Falls team.
3. To recruit tutors/instructors who have adequate qualifications and insurance.
4. To make sure relevant information/registers are collected and put on our Podio system.
5. To have relevant information about clubs, groups and MYSocial so that when the course ends, people have the confidence and fitness to join other exercise/activities.
6. Carry out a wellbeing assessment (via the Outcome Star) and monitor at the beginning and at the end of the course to monitor impact on mobility and wellbeing at the end of the course and record and report findings on Podio.
7. Manage budgets and resources.
List some of the key achievements/developments that you would expect a new jobholder to have
completed in the first six months in the role
● To have completed all key training courses relevant to the role and to working at Age UK Lambeth
● Analyse the current service versus the new funding requirements and make adjustments to the system and reporting
● Meet with all the trainers
● Connect with all venues and their contacts
● Set up the shelter scheme exercise classes
● Set up the Awards for All exercise classes
Please note the contract length and salary:
Fixed-term contract of:
● 31.5 hours until March 31st 2027.
● Due to funding, the hours will be reduced to 14 hours (2 days a week) from April 1st 2027 to March 31st 2028.
Salary of:
£27,595 per annum for 35 hours
● Pro-rata: 31.5 hours until 31/03/2027 at £24,835, reducing to 14 hours at £11,038 from 01/06/27 to 31/03/28.
Please upload a cover letter (maximum 2 pages) outlining how your experience and skills make you suitable for this role. In your response, please include:
Your experience of coordinating activities, services, events, or groups.
How have you worked with older people or other vulnerable groups?
An example of how you have built partnerships or referral pathways with other organisations or professionals.
How you have monitored outcomes, managed performance targets, or demonstrated the impact of a service.
We understand that applicants may use tools such as AI to support writing and structure. However, we are most interested in your own voice, experience, and perspective. Your cover letter does not need to be perfectly written, we are looking
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