Jobs

Help shape public narratives, amplify the voices and expertise of impacted communities, and support campaigns that drive systemic change in the criminal legal system.

We're looking for a Media, Communications and Campaigns Lead to join UNJUST and lead our media, internal and external communications, and campaigns activity. Working closely with the Executive Director and Research and Policy Lead, you'll develop and deliver strategic communications that support our organisational goals, increase visibility and strengthen our advocacy and campaign efforts.

This is a varied role where you'll manage media enquiries, develop relationships with journalists, create content across our digital platforms, support public campaigns and ensure our research, engagement and policy work is communicated effectively. You'll also help amplify the voices of lived experience through ethical, accessible storytelling and prepare key messaging and briefing materials for media and political engagement.

We're looking for someone with experience in media and communications, excellent written and verbal communication skills, confidence working with journalists, and a strong understanding of the role strategic communications plays in advocacy. You'll be organised, collaborative and committed to UNJUST's values, anti-racism and ethical storytelling.

UNJUST is committed to tackling systemic racism and discriminatory processes, policy and practices within the UK's criminal legal system. We work at the intersection of lived experience, research, law, advocacy and community power to expose the root causes of injustice, reimagine equitable systems and bring about transformative outcomes. Our work centres the voices of those most impacted and is guided by our values of realism, empathy, visionary thinking, activism, collaboration and trust.

The Communications and Marketing Manager is a full-time role responsible for planning, delivering, and evaluating Childnet’s communications and marketing strategy. The role involves managing digital channels, including the website, email newsletters, and social media, to effectively engage children, young people, families, educators, and other partners. Day-to-day tasks include creating clear and compelling content, overseeing communications campaigns for events such as Safer Internet Day, coordinating Childnet's press and media activity, and ensuring consistent branding and messaging across all materials. This role will collaborate closely with the wider Childnet team to promote resources, events, and initiatives, and will monitor analytics to improve reach and impact. This is a hybrid role based in Greater London, with one day a week in office.

To access full details of this role click on ‘Redirect to recruiter’ and download the pdf file titled 'Communications and Marketing Manager Application Pack'. It contains the job description and instructions on how to apply.

At Citizens Advice Manchester, our clients are at the heart of everything we do.

We're a forward-thinking, ambitious organisation delivering high-quality, multi-channel advice to some of Manchester's most vulnerable communities. If you're a collaborative, values-driven leader who wants to make a real difference, this is an opportunity to shape the future of our frontline services.

Working closely with the Chief Operating Officer, you'll lead operational excellence across the organisation - driving strategic performance, service quality, regulatory compliance, continuous improvement, and an inclusive, high-performing culture. You'll oversee quality assurance, safeguarding, complaints, incident management, and operational performance while developing and empowering our Operational Managers to deliver outstanding services.

We're looking for an experienced operational leader with a proven track record of leading frontline or public-facing services. You'll be data-driven, commercially aware, and confident using performance insight to improve services, manage risk, and influence decision-making. You'll bring experience of quality and compliance frameworks, strong stakeholder management skills, and a genuine commitment to equity, diversity and inclusion. Experience within the advice or not-for-profit sector is desirable, alongside a strong commitment to the values and principles of the Citizens Advice service.

Joining CAM offers an opportunity to directly influence the quality of support provided to our clients. We value all our people and can offer a supportive, responsible culture within a charity setting that is committed to social justice.

The role attracts an attractive remuneration package with excellent terms including: 

• Flexible 37.5 hour (hybrid) working week in a City Centre location 
• Pension Scheme, Life Assurance Cycle to Work Scheme 
• Corporate Cash Plan (Medicash) and Employee Assistance Programme with 24/7 telephone support service for you and your immediate family
• Generous holiday entitlement starting at 25 days per year (in addition to bank holidays) and rising with long service to a maximum of 30

The Job Pack containing full information about the role and our service can be downloaded from our website. 

Business Development Lead (Part-Time)

Location:  Bromley (hybrid working with some flexibility)

Salary:  £35,000 FTE (pro rata, 1 day per week)

Vacancy Type: 18-month fixed term contract

Greener and Cleaner is a community-led charity based in Bromley, supporting residents and organisations to take practical action on climate change and sustainable living.

We’re looking for a Business Development Lead to help us grow a sustainable, non-grant income stream over an 18-month programme.

Building on our existing partnerships, outreach and corporate services, you’ll help shape a clear and commercially viable offer for organisations, packaging activity such as workshops, training and engagement programmes into something that can be delivered at scale.

This is a unique opportunity to combine purpose-led work with commercial thinking, helping organisations engage with sustainability in a meaningful and practical way.

What you’ll do:

• Shape and develop a commercially viable offer for organisations
• Package existing services into a clear, structured offer
• Engage businesses and introduce Greener and Cleaner’s work
• Build and manage relationships with corporate partners
• Identify opportunities to grow income through partnerships
• Use feedback to refine and strengthen the offer over time

Equity, Diversity and Inclusion

Greener and Cleaner is committed to creating an inclusive and welcoming environment for everyone. We actively encourage applications from people of all backgrounds, particularly those who are underrepresented in the environmental and sustainability space. We value different perspectives, experiences and ways of thinking, and believe these strengthen our work and impact.

How to Apply

We want to ensure the right person for the team, so please don’t allow imposter syndrome to get in the way of applying. If you think you would be a great fit, we’d love to hear from you, even if you don’t meet every requirement.

We look forward to hearing from you.

Our client works to realise every child's right to a family by transforming care systems around the world. Founded in 2005, this organisation partners with governments, civil society and young people with lived experience to shift children from institutional care into safe, loving family-based settings, and to strengthen the support that helps families stay together. Our client now seeks to appoint a Senior Programme Fundraising Manager, and Prospectus is delighted to be supporting the search.

Senior Programme Fundraising Manager

London / Hybrid (1-2 days in the office per week)

Permanent

35 hours per week / flexible working offered

£55,000 - £60,000 per annum (depending on experience)

Reporting to the Deputy Director of Fundraising, the Senior Programme Fundraising Manager will play a central role in strengthening programme fundraising capacity across country teams and the global fundraising function. With a particular focus on institutional fundraising, you'll provide technical leadership to support country directors and in-country fundraising colleagues to build high-quality donor engagement, develop and progress funding opportunities, and manage donor compliance across the full funding cycle. You'll line manage country-based fundraising roles (currently across Moldova, Kenya and Ukraine), helping to build strong pipelines, shape fundable propositions, coordinate high-quality proposal development, and ensure excellent stewardship, reporting and internal alignment across systems and sign-off processes.

The successful candidate will bring strong experience in institutional and/or programme funding, with a demonstrable track record of developing compelling proposals and managing funder requirements and compliance. You'll be confident advising and influencing senior stakeholders, providing donor intelligence and engagement support (including with UNICEF offices, bilateral donors, UN agencies and EU actors), and translating complex programme work into clear, credible and fundable narratives. You'll also have the leadership and coaching skills to line manage and develop colleagues across geographies, and the judgement to identify and escalate risks while strengthening tools, processes and ways of working. Occasional international travel will be required.

You are required to have the Right to Work in the UK for this role. 

How to apply:

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. To formally apply, you will need to complete a supporting statement (max. 2 sides of A4) by COB on 19th July 2026.

The Royal Albert Hall

Financial Planning and Analysis Manager
Permanent, Hybrid
£61,250- £70,000

Trace are delighted to be partnering with The Royal Albert Hall to help them find an experienced and commercially minded Financial Planning and Analysis Manager to join their Finance team.

The Financial Planning and Analysis Manager leads the Hall's financial planning, budgeting, forecasting and management reporting functions. Working closely with senior leaders across the organisation, you'll turn financial data into meaningful insight, helping shape strategic decisions and supporting the Hall's long-term success.

Key Responsibilities:

• Lead the production of timely, accurate and insightful monthly management accounts and performance reporting.
• Deliver high-quality financial analysis and scenario modelling to support strategic planning and organisational decision-making.
• Lead the organisation's annual budgeting process and three year business plan, ensuring alignment with strategic priorities and challenging assumptions where appropriate.
• Develop sophisticated financial models supporting business planning, investment appraisal, pricing decisions and long-term financial sustainability.
• Lead, motivate and develop the Financial Planning and Reporting team, creating a high-performing, collaborative and customer-focused culture.
• Lead the continual development of financial systems, reporting tools and data quality.
• Lead the development of management dashboards and KPI reporting across the organisation.

Key Skills & Qualifications

• You'll be a qualified accountant (ACA, ACCA or CIMA) with a track record of turning financial data into strategic insight.
• Equally comfortable partnering with senior leaders as leading a talented finance team, you'll bring expertise in budgeting, forecasting, financial modelling and performance reporting, alongside excellent communication skills and a drive to improve systems, processes and decision-making.
• Advanced Excel and financial modelling skills
• Experience of Power BI and ERP systems would be welcomed but is not essential.
• Experience in the arts/charity sector, or the entertainment/hospitality world would be beneficial

This is an exciting opportunity for an ambitious finance professional looking to further their career in a unique organisation at one of the world's most iconic venues.

To see the job description for more detailed information about this role, please visit the RAH website and apply via LinkedIn. Any further questions should be directed to Ellie Prideaux at Trace Recruitment. 

The closing date for all applications is 11:59 pm on Sunday 19th July.

Applicants must be available for a first interview on the week commencing 20 July 2026

The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.

As the Operations Support Coordinator at SSAFA’s Glasgow’s Helping Heroes, you will ensure the smooth day to day running of the service while supporting delivery of projects for serving Armed Forces personnel, veterans and their families across Glasgow.

You will act as a first point of contact for beneficiaries and partner organisations. You will provide a welcoming and responsive service, manage enquiries, coordinate appointments and maintain accurate records. You will direct individuals to the most appropriate support and use effective triage to ensure timely access to services.

You will provide consistent administrative support across the team. You will coordinate office activity, manage data and support reporting requirements. You will maintain accurate client records across systems and ensure information is handled in line with policy and data protection standards.

You will support delivery of projects, events and activities that benefit the Armed Forces community. You will work with colleagues and partners to plan and deliver these effectively. You will also support social media and communications activity, helping to produce clear and accessible content that raises awareness of available services.

You will work closely with colleagues across Glasgow’s Helping Heroes and the wider SSAFA network to support a person centred approach. You will help improve outcomes by ensuring people access the right support at the right time.

The role requires strong organisation, attention to detail and the ability to manage competing priorities. You will work across office, community and partner locations as required. We are a dog friendly organisation.

About the team

GHH, based at the Pearce Institute in Govan and delivered in partnership with SSAFA and Glasgow City Council, provides trusted support to serving personnel, veterans, and their families. Our trauma‑informed, holistic approach offers wraparound assistance that addresses housing needs alongside wider wellbeing challenges, helping beneficiaries build resilience and sustain long‑term housing solutions.

The service operates a gateway model, giving the Armed Forces community a single point of contact for housing, financial, employability and wider support.

You’ll be part of a highly collaborative network, working closely with local and national partners such as Citizens Advice Scotland, Veterans Housing Scotland, Erskine, Scottish Veterans Residences, Defence Medical Welfare Services, Homeless Casework Teams and Homeless Network Scotland. The role also involves attending stakeholder events that may occasionally fall outside of standard office hours.  

About you

This is a rewarding role for someone who is organised, proactive, compassionate and adaptable, with a strong commitment to supporting the Armed Forces community. We welcome applications from individuals with relevant experience or transferable skills who are motivated to make a positive difference to the lives of serving personnel, veterans and their families.

You will be highly organised and able to manage a varied workload, balancing competing priorities while maintaining accuracy and attention to detail. You will work independently and use initiative to solve problems, meet deadlines and respond to changing demands. Strong administrative skills and proficiency in Microsoft Office applications, including Outlook, Teams, Word, Excel and OneDrive, are essential.

You will communicate clearly and build positive relationships with beneficiaries, colleagues, partners and stakeholders. You will act as a first point of contact, handle enquiries professionally and ensure people access appropriate support. You will maintain confidentiality and manage data responsibly in line with requirements.

Experience supporting people with complex needs is desirable, alongside knowledge of statutory and voluntary services in Scotland. Understanding the Armed Forces community is essential, and knowledge of veterans’ services is beneficial.

You will work collaboratively, support others and help achieve positive outcomes. You will stay calm, resilient and professional in challenging situations. You will commit to learning, travel locally and work flexibly, including some evenings. Disclosure Scotland check will be required for this role. You will also contribute to service improvement and support effective coordination of activities.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

VCSA Values

We demonstrate honesty, openness, and respect for everyone.

We challenge ourselves and be open to challenge from others.

We are trusted and build trust across the organisation.

We create safe spaces where creativity can flourish.

We work in true partnership with communities.

We are forward-looking.

We do the right thing.

We work sustainably.

Role Summary
We are looking for a Data Analyst to support the analysis and reporting of impact across a portfolio of projects and programmes delivered by a range of our VCSE delivery partners. This is a great opportunity for someone with a genuine interest in data who wants to further develop their analytical and reporting skills within a supportive team, working on
data that demonstrates positive impact on local communities.

Working alongside colleagues across the VCSA, you will help bring together information from different projects, support the production of clear reports and visualisations, and help the organisation understand what its data is telling us about performance and impact. You will be supported to grow into more advanced areas of the role, such as dashboard development, performance frameworks, and presenting to senior stakeholders, as your experience builds.

The VCSA focuses on supporting delivery that benefits marginalised and underserved communities, and is committed to delivering services that are equitable, inclusive, and responsive to lived experience. We are looking for someone who shares this commitment and who will approach data about the people we support with care, respect, and an awareness of the people behind the numbers.

Key Responsibilities

• Support the analysis of data across a portfolio of projects, each with its own objectives and key performance indicators (KPIs).
• Carry out quantitative analysis (numbers, figures, statistics) and qualitative analysis (feedback, case studies, survey responses) to help evaluate performance and impact.
• Support the identification of trends, patterns and areas worth exploring further, raising these with colleagues and line management.
• Support the bringing together of data from different sources and systems into clear, consistent formats for reporting.
• Help maintain accurate, well-organised data and flag any quality or consistency issues.
• Support compliance with data protection requirements and organisational policy when collecting, storing, and sharing data.
• Produce clear reports, summaries, and visualisations (using Excel and other tools) for both technical and non-technical audiences.
• Work with colleagues across the VCSA to understand their reporting needs and help improve the quality and usefulness of the data collected.
• Contribute to discussions about how the organisation measures performance and impact and support the development of monitoring tools over time.
• Take part in training and development opportunities to build skills in areas such as dashboards, statistical analysis, and stakeholder presentation as the role develops.

#Data #DataAnalyst #Qualitative #Quantitative #Charity

The Senior Employment Advisor is responsible for managing and supporting a team of Employment Advisors who deliver structured employment support to clients engaged in NHS Talking Therapies. ​​

Employment Advisors typically provide 6–8 sessions of tailored employment guidance, which is fully integrated into the individual’s therapeutic journey.​​

This integrated model ensures that clients receive coordinated support that addresses both their mental health needs and barriers to employment, helping them progress towards sustainable work outcomes at a pace aligned with their recovery

Hours: Fulltime 5 days per week (part-time considered)
Contract type: Two-year fixed term

Citizens Advice Westminster works to make a real difference to the lives of people in Westminster. We deliver a high‑quality, agile advice service that reflects community issues and needs, and our service always puts people first.

As a Trainee Financial Resilience Adviser, you will support residents accessing the borough’s Crisis Resilience Fund. You will help clients build long‑term financial resilience through income maximisation, debt management, and improved financial capability. This includes conducting initial debt assessments, identifying urgent priorities, and helping people understand their options and the practical steps they can take to improve their financial wellbeing.

You will need to be an empathetic and confident communicator, able to build trust with clients experiencing crisis, and committed to empowering people to find a positive way forward. You will work holistically with partner agencies and provide advice across a range of enquiry areas, including welfare benefits and money advice. The role also involves supporting vulnerable clients, including acting on their behalf with third parties.

This is a trainee role, and you will receive structured training, supervision and development. Pay will progress to the Adviser/Caseworker band following satisfactory completion of training, probation, and demonstration of the ability to manage cases autonomously to the required standard.

We offer a competitive salary alongside a range of benefits, including generous annual leave that increases with length of service, paid sick leave, a pension scheme, annual season ticket loans, career breaks, and ongoing opportunities for professional development and progression within the organisation. You will join a warm and friendly work culture where staff are valued, and we also offer a flexible working environment where you can work from home on some days. While our head office is near Royal Oak station, the role also involves working from community settings across Westminster.

If you are ready to join a community organisation providing a vital service to people who need our help, please click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note that we expect employees to spend 60% to 75% of their working time in the office or at outreach locations.

Citizens Advice Westminster values diversity, promotes equality, and challenges discrimination. We strongly encourage applications from all parts of society and believe that diversity strengthens our organisation. Please help us by completing the  Diversity Monitoring Form on our website.

Closing Date: 26th July 2026 11:59pm

Assessments and interviews may be scheduled before the closing date if we identify suitable candidates who meet the skills and experience outlined in the Person Specification, so early applications are strongly encouraged.

Salary: £28,150 (FTE £46,916)

Location: London Diocesan House, Causton Street.

Contract type:  21 hours per week, Permanent, Part time

Closing date: 09 August 2026

Interview date: We'll conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes

Requirements: The postholder of this role does not require a DBS

The London Diocesan Fund (LDF) is seeking an Area Giving and Finance Adviser (Stepney) to play a key role within the Area Finance team, based at Causton Street.

Job Summary

The purpose of the Area Giving and Finance Adviser role is to provide comprehensive finance support to churches within the Stepney Area, aiding them in the development of their ministries, manage Common Fund giving and to support the Area Bishop’s staff team in the management of resources including monitoring clergy post numbers, curate funding, and other financial matters. As part of a small team of Area Giving and Finance Advisers, the role involves offering training, resources, and advice on parish financial management and administration, and advice on various giving methods, including online and contactless options. Additionally, the role entails promoting generous giving through training initiatives, facilitating the award of grants and loans to churches from Area funds, and fostering effective communication and relationship-building between the Area team, Finance team, and parish officers.

Job responsibilities

Financial support 

• Enable churches to develop their respective ministries, manage their finances effectively, and meet their statutory responsibilities. 
• Provide finance and other appropriate training, support, resources and advice to the clergy, PCCs and parish officers. 
• Assist the Bishop, Archdeacons and Area Deans in managing Common Fund giving by the churches in the Area. 
• Facilitate and monitor the award of grants and loans to churches from Area funds. 
• Support the Area Bishop’s staff team and Area Council in monitoring the use of Area resources, including post numbers, curate funding and other matters. 

Giving 

• Supporting parishes to encourage a culture of generosity and giving.
• Promote generous giving through training, preaching and providing resources to clergy and parish officers. 
• Support the introduction of different methods of giving, including online, contactless, and Parish Giving Scheme. 

Relationship management 

• Build relationships with, and promote effective communication between, the Area team, Finance team, parish officers and the other Area Finance Advisers.  Work with the National Giving Team on projects that support parish ministry. 

Other duties 

• The role will require regular evening and weekend working. 
• Complete other duties commensurate of the role.

Please refer to the attached Job Description for the full details on the main responsibilities.

Person Specification

Essential

• Experience of encouraging charitable giving.  
• Experience managing a wide variety of professional relationships.
• Educated to A Level or equivalent standard.
• IT proficiency (MS Office suite).
• Fluency in spoken English and ability to communicate clearly in English.
• Understanding of the ethos and mission of the Church of England, and of the role of parish clergy.
• Effective written and oral communication skills.
• Numerate and financially astute – comfortable working with financial data.
• Strong administrative skills, including use of Microsoft Office.
• Self-motivated, as work needs to be undertaken proactively and with limited supervision.
• Attention to detail – accurate and efficient.
• Strong interpersonal skills, including relationship building and discretion.
• Christian faith with empathy to the mission and values of the Church of England.
• Right to work in the UK.
• The person will not require a DBS check.

Desirable

• Experience of charity accounting (accounting qualifications are not a requirement).  
• Educated to degree level.

Please refer to the attached Job Description for the full details on Person Specification.

About the London Diocesan Fund

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. 

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

Safeguarding

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months of employment
• Season ticket loans for public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured                            
• Up to £100 for eye test and contribution to spectacles                      
• Two additional paid days for community volunteering

To apply:

Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.

For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.

We are looking for a resilient and dedicated individual to join our Avon & Somerset team as Triage and Early Interventions Officer, working within the VS team as part of the Avon & Somerset Victim Service partnership.

The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of crime and Anti-Social Behaviour and providing initial support in a dynamic and ever-changing environment. The role is full-time, working 5 days a week from our Bristol office.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression

About the Role:

You will provide high quality support to all victims and witnesses of crime and Anti-Social Behaviour, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also you will contribute to cover for the Helpline.

Key Responsibilities:

• Act as the first point of contact for service users referred in to the service, completing comprehensive impact and risks assessments using agreed processes and a tailoring the response to each individual's needs.
• Manage a caseload of service users who require more immediate and short term interventions, referring on those with more long term needs either internally or externally.
• Develop support plans where appropriate.
• Maintain accurate and confidential case management records and contribute to monitoring information for the service and provide accurate and timely performance information for internal and external use.
• Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues.
• Ensure that everyone is aware of their rights under the Victim's Code of Practice and the Witness Charter..
• Comply and keep up to date with all relevant legislation, policies and procedures, including data protection legislation, confidentiality.
• Work as part of a team to ensure that all outcomes and Key Performance Measures are met relevant to the local contract.

Ideally you will have:

• Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
• Experience of working in an outcomes focused service
• Knowledge of the criminal justice system and the impact of crime
• Knowledge and understanding of Domestic Abuse processes and services
• Experience of engaging with vulnerable victims of crime who may have complex needs

You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Join Citizens Advice Richmond as an Advice Session Supervisor

Citizens Advice Richmond, a local charity with over 85 years’ experience delivering free, independent and impartial advice, is seeking an experienced Advice Session Supervisor to join our team. This role is the backbone of our service quality: you’ll mentor and support our paid and volunteer advisers, champion quality, and help ensure clients across the borough receive the life-changing advice they need.

You will manage and supervise advice sessions across all channels – face-to-face, telephone and email – supporting advisers and assessors, carrying out quality assurance and independent file reviews, identifying training needs and keeping advice knowledge up to date. The role combines leadership, quality assurance and hands-on advice work within a friendly, diverse team.

The Opportunity: Why This Role Matters

This is an exciting opportunity to join our dedicated team as an Advice Session Supervisor. This role is the backbone of our service quality. You won’t just be managing sessions; you will be a mentor, a quality champion, and a key support for our passionate team of paid and volunteer advisers who are on the frontline of helping our community.

Working within a collaborative team of supervisors, you will ensure the advice we provide across all channels—face-to-face, telephone, and email—is of the highest standard. This is a role with real impact, where your guidance directly helps individuals develop their skills and ensures our clients receive the life-changing support they need.

For more information and how to apply, please see the job pack attached.

What We Offer

• Annual leave of 28 days per year
• A pension contribution scheme
• Flexibility, with hybrid working arrangements considered depending on service needs.
• A strong commitment to your professional development, with ongoing training opportunities
• A positive and supportive working environment in a friendly and diverse team

Position: HR Advisor
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £36,542 per annum, plus excellent benefits
Salary Band and Job Family: Band 2, Professional / Technical
You’ll start at our entry point salary of £36,542 per annum, increasing to £38,827 after 6 months service and satisfactory performance and to £41,111 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We are looking for a proactive HR professional to join our small, friendly HR team to provide a customer-led advisory service across the full range of employment matters.

As well as providing general HR support to colleagues and managers, you will be our go-to person for recruitment and onboarding, supporting the HR team and recruiting managers with best practice, policy, training and compliance.

This is an exciting time to join the team as we begin our transition to a new applicant tracking system and onboarding module.

In this role, you will help create a positive employee experience by giving practical HR advice, supporting fair and inclusive recruitment, and helping managers apply our people policies consistently.

To be successful in this role, you will have proven experience of:

• Providing HR advice on all aspects of the employee cycle
• Subject matter knowledge of recruitment and onboarding practices
• Developing and practical use of a HRIS (iTrent) and ATS
• Developing HR policies, processes and guidance for people managers and teams
• Understanding of EEDI in a HR context
• Working in a small cross functional team

Closing date for applications: 9:00 on Wednesday 22 July 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.