Communications and marketing manager jobs

Location: hybrid - a minium of two days in the Aldgate, London office per week

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) 
• three x basic salary life assurance cover
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
  free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

Due to an internal promotion, Dementia UK has an exciting opportunity to join the Mass Participation team, where you will help to coordinate a portfolio of virtual events expected to raise over £4.7 million and bring in over 34,000 participants to the charity in the next year.

The virtual events portfolio at Dementia UK consist of a series of month-long challenges that bring our supporters together online across the UK. Participants receive a free incentive to take on a motivating challenge, from clocking up 60 miles in October to walking 1km a day in February, spending the month moving, connecting and fundraising for Dementia UK. Familiarise yourself with our Virtual Events portfolio here. 

As a Mass Participation Executive, you will be responsible for the end to end management of our virtual challenges, delivering marketing plans in collaboration with agency support and stewarding supporters to ensure participation. Using project management tools and a pro-active can-do approach, you will ensure smooth event delivery, continuously analyse, and develop the virtual events portfolio. You will work closely with teams across Fundraising, Data, Marketing & Communications to drive income, collaborate and achieve high levels of engagement across the virtual events portfolio. 

We’re looking for someone with previous fundraising experience. A background in areas such as individual giving, community fundraising, or challenge events would bring strong transferable skills to this role. If you have an understanding of effective marketing channels to drive participation in fundraising and effective stewardship techniques, we would love to hear from you.

This is also a fantastic chance for someone who has a proven track-record delivering against fundraising KPIs and who is motivated by its potential to bring people together, strengthen engagement, and create a lasting impact for Dementia UK. 

We would love to hear from you! If you would like to find out more about the role, or have any queries, please get in touch with us.

This role will be subject to a Basic DBS check.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact us.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Hybrid – within commuting distance of one of our campuses in Beckenham, Blackburn, Birmingham, Bradford, Bristol, Doncaster or Redcar

Shape the visual identity of a national organisation transforming education!

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high-quality, evidence-informed teacher education and is on a mission to improve the quality of teacher and leader development across the system.

About the role

At the National Institute of Teaching, we are working to improve the quality of teacher and leader development at a system level. We believe teaching is a fundamental societal good, a privilege and a responsibility, and we are looking for a Graphic Designer who will play a key role in shaping and delivering the visual identity of the National Institute.

Working closely with the Head of Communications and Engagement and wider Partnerships team, you will create high-quality, engaging visual content that supports our campaigns, programmes and brand.

You will be responsible for producing compelling design across a range of channels, including print, digital and social media, ensuring consistency and excellence across all outputs. With a strong eye for detail and creativity, you will help translate complex ideas into clear, engaging and accessible visual communications.

This is an exciting opportunity to contribute to a growing organisation, helping to elevate our brand presence across the education sector and ensure our communications stand out in a competitive landscape.

As part of the application process, please submit a portfolio of your work to us by 31 August 2026.

This is a hybrid role, and it is anticipated that the postholder will work on campus one day per fortnight. We offer flexible working and would consider part-time hours for the right candidate.

Key benefits

• Generous annual leave – 27 days’ holiday a year (plus 8 bank holidays), rising to 33 days after five years’ service.
• Flexible working – we offer flexible start and end working times, with hybrid working in place for all roles.
• Pension – entry to the Local Government Pension Scheme.
• Salary sacrifice schemes – we offer salary sacrifice schemes for bikes, cars and tech!
• Lifestyle benefits – we offer discounts on gyms, cinema, retail and much more!
• Parenthood leave – we offer above the statutory minimum for maternity, adoption and paternity leave.
• Working environment – we have a stimulating, supportive and rewarding working environment with a dedicated team of like-minded professionals.
• Support – our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work-related matters.
• Development – we fully support the development of our staff and ensure that you have a high level of continuous professional development.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

For more information and to apply, please visit our vacancies page.

Closing date: 31 August 2026.

We reserve the right to close this vacancy early if we receive a high volume of applications.

As a condition of employment, this post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and an Occupational Health Check.

Job Title: Individual Giving Manager 

Responsible to: Senior Fundraising Manager

Location: Hybrid working pattern, a minimum of 2 days in the London office and 3 days from home 
 

Hours of work: Full time - 35 hours per week

The package also includes 

• 8% employer contribution to a pension 

• 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas week 

• Season Ticket Loan 

USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.

The Job 

USPG are looking for an experienced fundraising and marketing professional to take ownership of our individual giving strategy and deliver it to achieve our objectives. The Individual Giving Manager will develop, market and evaluate fundraising appeals, products and campaigns to individual supporters and churches in order to grow our supporter base and voluntary income. Focusing on recruiting, retaining and developing relationships with all donors using direct mail, email and digital engagement, the Individual Giving Manager will develop an engaging stewardship journey for our supporters.

You  

You are a confident, creative and talented fundraiser with experience of delivering successful marketing or fundraising campaigns and appeals. The ideal candidate will have experience in fundraising and project management. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will have a passion for delivering an excellent supporter experience, enjoy working in close collaboration with colleagues and managing a varied workload to tight deadlines.  

Application

Please fill out the job application pack attached to this posting. Interviews will be held in London on the 5th of August.

About MAP

London, United Kingdom (Hybrid) – 2 days per week in the office.

MAP’s vision is a future in which all Palestinians can access an effective, sustainable and locally led system of healthcare and the full realisation of their rights to health and dignity. To achieve this, we work in collaboration with Palestinian communities and trusted local partners, and coordinate with key stakeholders and relevant clusters, to answer a wide range of health and social needs, from providing vital medical aid in emergencies, to supporting the development of better health services for the long term. We also uplift the voices of Palestinians, and campaign for an end to the barriers to health and dignity that come from living through occupation, displacement, discrimination and conflict. 

In the past, MAP has grown at times of intense crises for Palestinians living under occupation and as refugees, and then shrunk once these crises have abated. The needs of Palestinians, following developments since October 2023, are now acute and certain to be ongoing for many years to come. That shrinking is not an option for MAP. We must grow sustainably, and we must have a demonstrable positive impact across the communities we serve. Accordingly, we have set ourselves the following strategic ambition, to guide our work until 2028: “MAP will be a high-performing, international organisation with an annual income of at least £50 million by 2028 and to enable one million Palestinians to access quality and effective healthcare every year.”

Aligned to the organisational strategy, the overarching purpose of MAP’s fundraising approach is: “To enable MAP supporters to play a long-term role in creating a healthier, more dignified future for Palestinian communities by offering meaningful and lasting opportunities to engage, support and amplify.” To ensure MAP can achieve our strategic ambition of growth and impact, we are committed to driving our annual income to £50 million by 2028, raising more than £200 million over the strategic period.

About the role 

This is a pivotal time to be joining MAP’s dynamic Fundraising and Marketing Team. In the last two years we have raised around £100 million. You will play a crucial role in expanding our impact by helping to raise funding for our existing projects, and for the further development and growth of the organisation. We are looking for a proactive, experienced, and motivated individual with the ability to lead and develop an established Trusts and Foundations programme to achieve ambitious income targets. As an integral part of the MAP team, you will be energetic and creative, bringing strong knowledge and leadership to the team.

This is a great opportunity for a results-driven Trusts and Foundations Manager who is passionate about working for the health and dignity of Palestinians to join a fun, dedicated, and ambitious team. We are seeking a dedicated professional who is able to work two days per week in our London office. This is really important to us because this is a donor-facing role with line management responsibilities. It will also involve working with colleagues across the charity. MAP has a flexible working policy to support employees with additional needs, caring responsibilities etc. However, it will not be possible for this role to be completely remote.

Key Responsibilities:

• Day to day line management and professional development support for the Trusts and Foundations Officer
• Develop and lead a Trusts and Foundations programme at MAP to secure income from active and cold audiences, focusing on donors giving £50,000+ per annum. 
• Identify new channels to grow income from Trusts and Foundations outside of the charity’s existing networks.
• Lead a strategy to maximise income by seeking opportunities and pursuing these opportunities to their full potential.
• Develop and deliver tailored proposals and stewardship plans, proactively improving knowledge capture and MAP’s understanding of supporters.
• Work with MAP’s Prospect Research Manager to identify, research, and cultivate leads to build a strong pipeline of Trusts and Foundations prospects that will have a significant, positive impact on income.
• Develop and implement a range of cultivation tools.
• Monitor, review and evaluate performance against strategic and operational plans, reports and financial forecasts.

Please see the Job Description for more detail.

As you will have seen from the role profile, this post requires a minimum of two days per week in our London office. This is really important to us because working with colleagues across F&M team or across the org etc.

MAP has a flexible working policy to support employees with additional needs, caring responsibilities etc. However, it will not be possible for this role to be completely remote.

About You

We are looking for an ambitious and relationship-focused fundraising professional with a strong track record of securing significant income from Trusts and Foundations. Passionate about humanitarian causes, and motivated by MAP’s mission to support the health and dignity of Palestinians, you will bring both strategic vision and hands-on fundraising expertise to this role. You will be able to respond flexibly to the needs of a dynamic and values-driven organisation.

You will have substantial experience managing and growing portfolios of Trusts and Foundations donors, with a proven ability to identify new opportunities, develop compelling funding proposals, and secure significant gifts. You are a confident communicator, able to translate complex programmes and contextual information into persuasive, inspiring cases for support which can be tailored to a wide range of audiences.

With previous line management experience, or a passion for developing others, you are committed to supporting and empowering colleagues to achieve their full potential.

You bring excellent written communication skills, meticulous attention to detail, and the ability to manage multiple priorities while maintaining a focus on achieving ambitious income targets. You are curious about developments in philanthropy and actively seek out innovative approaches and new funding opportunities, both in the UK and internationally.

Most importantly, you share MAP’s commitment to equality, diversity and anti-discriminatory practice, and are inspired by the opportunity to make a tangible difference to the lives of Palestinians affected by conflict, occupation and displacement. You will be able to work in our London office two days a week, as well as travel occasionally in the UK and overseas to meet donors and visit MAP programmes, when required.

RECRUITMENT PROCESS

First interviews will take place on Microsoft Teams on Tuesday 4th or Wednesday 5th August.
In the case of second stage interviews, these may take place in person on Wednesday 12th August.

How to Apply
Please submit your CV on our career page before the deadline of 12:00 GMT on Tuesday 28th July 2026.
 

Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
 

Background checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks.

Disclaimer
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
  **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Working across our artistic, educational and fundraising programmes, you will create engaging campaigns that grow audiences, increase participation, promote recordings and concerts, and communicate the impact of our charitable work. You will be responsible for maintaining the Foundation's digital presence, coordinating social media activity across multiple brands, and ensuring our websites remain engaging, accurate and up to date.

This is a varied, hands-on role requiring excellent content creation skills, strong digital marketing knowledge and the ability to manage multiple projects simultaneously.

Essential skills include:

• Experience delivering successful digital marketing campaigns.

• Excellent written communication and copywriting skills.

• Experience managing social media platforms professionally.

• Experience maintaining websites using a content management system.

• Ability to interpret digital analytics and use data to improve performance.

• Proficiency with Canva and Adobe Creative Suite (or equivalent creative software).

• Familiarity with email marketing platforms.

• A strong affinity with choral music and the charitable objectives of the VOCES8 Foundation.

Supporter Marketing Coordinator

Contract type: Permanent, Full Time, 35 hours per week.

Location: London, UK

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person. 
 

Salary: £34,894 per year with excellent benefits 
 

Change starts with water. Change starts with you. 

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future. 

About WaterAid 

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. 

About the team 

The Supporter Marketing team sits at the heart of WaterAid’s relationship with its supporters, delivering impactful campaigns that raise income, build engagement and drive public awareness. Working across acquisition, retention and integrated campaigns, the team plays a vital role in growing and strengthening supporter relationships at scale. 

About the role 

As our Supporter Marketing Coordinator, you will play a key role in enabling the delivery of high-impact marketing and fundraising campaigns, working closely with campaign managers and senior stakeholders across the organisation. 

You’ll help keep campaigns running smoothly, ensuring plans, data, budgets and reporting are well managed, while also contributing directly to campaign delivery through defined activities and test-and-learn projects. 

This is a great opportunity to build experience in campaign delivery, reporting and stakeholder coordination within a fast-paced, purpose-driven marketing team. 

In this role, you will: 

• Coordinate the planning and delivery of supporter marketing activity, ensuring timelines and key milestones are met 
• Support delivery of major campaigns (e.g. Winter appeals, Regular Giving programmes) by coordinating inputs, actions and deadlines 
• Work with campaign managers to deliver activity, taking ownership of defined components such as assets, approvals and data requests 
• Coordinate weekly performance reporting and produce clear summaries to support decision-making 
• Own the purchase order and invoicing process, ensuring accurate tracking and compliance of spend 
• Maintain team trackers, plans and workflows, ensuring clear visibility and alignment across teams 
• Build strong relationships with internal stakeholders (e.g. Digital, Finance, Brand and agencies) to support effective delivery 
• Contribute to improving team processes and ways of working
• Champion WaterAid’s commitment to equity, inclusion and safeguarding. 

Requirements

To be successful, you will need: 

• Experience in a coordination, administrative or operational role, ideally in a marketing, fundraising or similar environment 
• Strong organisational skills and the ability to manage multiple tasks and deadlines 
• Confidence working with stakeholders across different teams 
• Good numerical skills and experience supporting financial processes such as invoicing or budget tracking 

Although not essential, we’d prefer you to have: 

• Experience working in a charity, marketing or fundraising environment 
• An interest in developing a career in marketing or fundraising

Closing date: Applications close 12:00 PM UK time on 22 July 2026. Interviews are expected to take place week commencing 27 July 2026.

How to apply: Click Apply to upload your CV only and Cover Letter. 

Can I use Artificial Intelligence (AI) technology in my application? 

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. 

Pre‑employment screening 

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check. 

Benefits

• 36 days’ holiday (including 8 Bank Holidays) 
• Option to buy an extra 5 days’ annual leave 
• Employer pension contribution up to 10 % 
• Flexible and hybrid working arrangements 
• Season ticket loan 
• Free annual eye tests 
• ‘Give as you Earn’ charitable giving scheme 
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) 
• Sabbaticals 
• One paid volunteer day each year 

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break. 

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances. 

Our People Promise 

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. 

Equal Opportunities 

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. 

Safeguarding 

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). 

Together, we’ll change the world through water.

Join us and be part of the change!

HEAD OF FUNDRAISING & MARKETING

Are you an inspiring fundraising leader with an understanding of marketing?

Are you ready to drive growth, innovation and impact?

Do you want to lead a talented team and help shape the future of a highly respected charity?

Location: Hybrid – minimum 2 days per week in Abingdon

Age UK Oxfordshire is a trusted and influential charity supporting older people and unpaid carers across the county. As part of its ambitious plans for the future, the charity is seeking an exceptional Head of Fundraising & Marketing to help sustainably grow and diversify income, strengthen their public voice, and extend impact for older people and unpaid carers across Oxfordshire.

This newly created senior leadership role offers the opportunity to drive a step-change in fundraising and external engagement, helping to deliver the organisation's strategy through to 2030. 

About you:

• A successful leader in fundraising, marketing, communications or income generation
• Proven experience of developing income growth strategies and delivering results
• An inspirational people manager with experience leading and developing high-performing teams
• Commercially aware, data-driven and strategically focused
• An excellent communicator with strong stakeholder engagement skills
• Passionate about making a difference to the lives of older people and unpaid carers

About the role:

• Lead and inspire the fundraising, marketing and communications team
• Develop and deliver an integrated income growth strategy
• Grow and diversify income streams and supporter engagement
• Strengthen the charity's profile, brand and public presence
• Use insight and data to drive performance and decision-making
• Work closely with the CEO, Trustees and leadership team to achieve ambitious organisational goals 

This is an exciting opportunity to lead a talented team, build a sustainable income engine, and play a key role in expanding the charity's reach, influence and impact across Oxfordshire. 

This role is subject to an Enhanced DBS check.

Please see the Candidate Pack for full details. If you feel you have the skills and experience to be successful in this role, please submit your CV and supporting statement via the Charisma Charity Recruitment website.

For an informal and confidential discussion, please contact Sandra Smith, Senior Consultant at Charisma Charity Recruitment.

Closing date for applications: 18th August 2026
Client Interview dates: 9th & 16th September 2026

We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, or any other characteristic protected by law.  We particularly welcome applications from people whose backgrounds, experience and perspectives are currently under-represented in our workforce.  We also recognise the value of lived experience, including that of unpaid carers, people with disabilities, and those from diverse communities across Oxfordshire.

About The Royal College of Surgeons of Edinburgh

The Royal College of Surgeons of Edinburgh is an independent membership organisation dedicated to the education, training and advancement of surgeons, dental surgeons, doctors, and various individuals throughout healthcare who are involved in the surgical care of patients. The College has a current membership approaching 29,000 and growing, with members spanning over 100 countries around the world.

From our founding in 1505, the College has been committed to the advancement of surgery and driving patient safety standards worldwide. In our 520-year history, there has never been a better time to join the College than now.

Working with us

At the College we aim to embrace views from across the organisation, sharing common goals and values for the betterment of healthcare through the advancement of surgical and dental professionals. We aim to develop teams that are reflective of the needs of our members and maximise the potential of every employee.

To reflect the varying needs across the organisation, we offer a range of policies and benefits for our workforce including a generous 42 days annual leave, flexible working practices, enhanced employer pensions contribution and various discounts throughout the College including the Ten Hill Place Hotel, 1505 Café and free entry to Surgeons’ Hall Museums.

About the Role

This is not your typical management role.

We are looking for someone who enjoys bringing order to complexity, building trusted relationships and finding practical solutions to difficult challenges. Reporting to the Head of Faculties, you will lead the strategic and operational delivery of three of our six Faculties, working with world leading surgeons and healthcare professionals who generously volunteer their time to advance surgical education and, ultimately, improve patient care across the world.

You will also lead and develop a small, high performing team comprising a Faculty Development Lead, A Faculty Coordinator and shared support from a Coordinator and an Administrator. As a people leader, you will create an environment where colleagues feel supported, empowered and able to do their best work. Balancing day to day operational delivery with longer term development and continuous improvement.

No two days are the same. One morning you might be advising a Faculty Chair on governance matter. By lunchtime

you could be developing a business case for a new educational initiative, supporting your team through a challenging piece of work, or troubleshooting an unexpected operational problem. In the afternoon, you may be leading a cross College project, bringing together colleagues from across departments to deliver a new service, improve member experience or develop innovative ways of supporting our Faculties. Success in this role comes from working collaboratively across the organisation, building strong relationships and bringing people together around shared goals.

This is a role for someone who enjoys variety, thinks strategically but is not afraid to roll up their sleeves, and can switch confidently between coaching a colleague, influencing senior stakeholders, leading collaborative projects and solving practical problems.

You will be joining a supportive leadership team that values curiosity, collaboration and continuous improvement. We believe in giving people the autonomy to lead, the support to develop and the opportunity to shape how our Faculties evolve.

About You

We are looking for someone with sound judgement and a collaborative approach. Rather than having all the answers, we are seeking someone who asks insightful questions, draws on the expertise of others, and helps the team reach the best possible outcomes.

You will be someone who enjoys figuring things out, remains calm when priorities change and is comfortable making decisions in situations where there is not always a clear way forward. You build trust quickly, communicate with tact and diplomacy, and know how to influence without relying on authority.

You will bring experience of leading and developing teams, managing complex stakeholder relationships and delivering projects or services in a professional, membership, healthcare, education or charity environment. We are just as interested in how you work as where you have worked.

We are particularly interested in people who can demonstrate:

· Exceptional relationship building skills and emotional intelligence.

· Experience of leading complex projects involving colleagues from multiple teams, bringing people together to deliver shared outcomes

· A collaborative leadership style that develops people, builds partnerships across teams and brings others with you

· A good understanding of financial management, financial analysis and commercial drivers.

· The ability to assess financial implications and support informed decision making.

· The resilience to remain calm and constructive in complex or sensitive situations.

· Strong problem solving skills and the confidence to make sound decisions.

· The ability to balance competing priorities while maintaining high standards.

· Excellent judgement, tact and diplomacy when working with senior professionals and volunteers.

· Change leadership and organisational development

· A collaborative leadership style that develops people and brings others with you.

· Curiosity, adaptability and a genuine desire to continuously improve services.

· Experience of working in an intercultural context would be a useful advantage.

If you have read this advert and are excited by the opportunity but do not meet every single criterion, we would still encourage you to apply. We know that great people do not always tick every box, and we are committed to supporting talented individuals to grow into the role.

What matters most is your attitude, values and potential. We are looking for someone who is curious, resilient, adaptable and motivated by making a difference.

Looking to the Future

As our Faculties continue to evolve, so too does our approach to supporting them. We are actively developing the capabilities of our team to ensure we can deliver increasingly innovative, insight driven and member focused services.

Alongside the core skills and experience needed for this role, you will have the opportunity to develop expertise in areas such as:

· AI literacy and practical application of emerging technologies

· Workflow automation and process improvement

· Data visualisation, using insight to support decision making

· Service design and continuous improvement

· Systems thinking and designing sustainable solutions

You do not need to be an expert in all of these areas from day one. What matters most is your curiosity, willingness to learn and enthusiasm for helping shape the future of the Faculties function.

Please note that we do not accept CVs and agencies need not apply.

Job Title: CRM Operations Analyst

Team: Digital Transformation & Technology (Supporter Engagement & Experience)

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)

*This role sits within a pay grade with a pay range of £33,367 to £50,051. The salary on appointment will be set at the lower end of the pay range, to a maximum of £36,704 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

Context and purpose of role

At the Ramblers, our ability to connect with supporters, manage members, and empower volunteers depends on the smooth running of our CRM (Salesforce). The CRM Operations Analyst plays a vital role in making this possible.

By managing day-to-day CRM operations, handling imports, selections, and user support, you ensure that colleagues across the organisation can trust the data they use and work efficiently. Your contribution means communications are targeted and accurate, volunteer and supporter records are reliable, and teams can focus on their mission rather than system issues.

Your work ensures that colleagues can rely on accurate data and smooth processes, so supporters receive timely communications, members feel well served, and volunteers have the information they need to play their part.

Key Responsibilities

User Support & Administration

• Provide first-line technical support for Salesforce, resolving user issues related to access, new fields, layouts, and general functionality, escalating complex configuration or system-wide issues to the Senior Database Administrator where required.

• Provide second-line support for record-level data issues (e.g. duplicates, permissions, missing fields, or data discrepancies), escalating where necessary for complex data or automation errors.

• Provide guidance to staff on how best to use Salesforce for their day-to-day needs.

• Maintain and update user accounts, roles, and permissions.

• Deliver basic in-house training sessions and user guides to support adoption.

• Day-to-day responsibility for co-ordinating routine GDPR-related deletion requests.

Data Management & Imports

• Manage regular data imports

• Run reconciliations with Finance to ensure CRM records align with income systems.

• Support data quality initiatives, including deduplication and validation.

• Maintain GDPR consents, preferences, and data hygiene standards.

Reporting & Dashboards

• Build and update simple CRM reports and dashboards.

• Help staff use reports effectively, and create custom reports where needed

• Collaborate with the Analyst Engineer and Data Analyst to ensure consistency between CRM and business insights dashboards.

Configuration & Changes

• Make declarative (no-code) changes to Salesforce (e.g. page layouts, fields, validation rules, workflows).

• Support the Senior Salesforce DBA in testing and deploying small changes.

• Help enforce configuration standards and document processes.

Integrations & Pipelines (Support Role)

• Monitor automated data flows between Salesforce and other systems (e.g. Azure Data Factory pipelines, Mailchimp).

• Escalate complex pipeline or automation issues to the Senior Database Administrator or Analytics Engineer.

• Support basic configuration tasks to ensure reliable system-to-system connections.

The person

Skills & Experience

Essential

· Hands-on experience using Salesforce (ideally beyond “super-user” level, but full Admin certification not required).

· Familiarity with data imports and reconciliation processes.

· Ability to write and run SOQL or SQL queries at a basic level.

· Experience building reports and dashboards in Salesforce.

· Strong attention to detail and accuracy in handling supporter data.

· Good communication skills, with the ability to support non-technical colleagues.

· Understanding of GDPR and the importance of data protection.

Desirable

· Salesforce Administrator certification (or willingness to work towards it).

· Experience in a not-for-profit, membership, or fundraising environment.

· Familiarity with Gift Aid, Direct Debits, or other fundraising processes.

· Exposure to Azure Data Factory or other data pipeline tools.

· Experience supporting email/marketing integrations (e.g. Mailchimp, Marketing Cloud).

Personal Attributes

· Collaborative – thrives working across teams, supporting both technical colleagues and non-technical end users.

· Proactive – anticipates problems, identifies opportunities for improvement, and takes initiative.

· Detail-focused – delivers reliable, accurate data and documents processes thoroughly.

· Adaptable – able to shift between operational fixes and long-term improvements.

· Curious – motivated to learn and grow in data engineering, BI, and analytics.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

As a Manager, you will lead the development and delivery of research and evaluation projects, ensuring clients feel supported, informed and delighted throughout. You will bring methodological knowledge, attention to detail, and a collaborative spirit to every stage of the work.

You will work closely with the Director and the Senior Managers, contributing to the quality and smooth running of projects across a diverse client portfolio. You will also play a key role in strengthening Bean’s internal capability, supporting the team in helping to grow our offer, particularly in supporting charities and funders to evaluate, learn and communicate their impact more effectively.

Every role at Bean Research fuels our mission to be the trusted learning and evaluation partner of choice, helping organisations frame, evaluate and amplify social value with confidence and clarity. Everyone plays a part in delivering work that is rigorous, reflective and genuinely useful while sustaining Bean as a high-quality, values-led organisation.

About Bean Research
Bean Research is an independent research, evaluation and learning consultancy. We help charities, foundations, funders and corporates understand and strengthen their social impact, working across sport for development, criminal justice, employability, and arts and heritage. Our clients range from The Rayne Foundation, Nando’s, King Charles III Charitable Fund and a range of Corporate Foundations to many grassroots charities.

We are a social enterprise, a Living Wage Employer and a certified B Corp. Our BCorp assessors particularly highlighted that our evaluation and Social Return on Investment work consistently leads clients to deepen their social impact: 83% of clients confirm they had made improvements as a direct result. We are rigorous but never dull, and we see our job as translating evidence into something genuinely useful. If you want to work somewhere that lives its values, this is it.

Why This Role, Why Now
Bean has grown, then deliberately paused to build stronger systems and foundations. We are now ready to grow again. This is a pivotal delivery role at the heart of our evaluation work: you will manage and deliver a varied portfolio of evaluation and learning projects, work closely with the Director and Senior Managers, and be the dependable, day-to-day partner our clients trust. It will suit someone who takes pride in accurate, high-quality work and wants to develop within a supportive, values-led team.

 

Responsibilities

Research, Evaluation & Learning

Project Delivery: Delivery of research and evaluation projects, supporting the development of project plans, methodologies and data collection tools.

Data Analysis and Reporting: Own the analysis of quantitative, qualitative & SROI research data and contribute to the preparation of clear, engaging reports, dashboards and impact-focused case studies for clients and stakeholders.

Quality and Rigour: Apply high standards of accuracy and ethical practice across all project tasks. Proactively flag issues and contribute to continuous improvement of Bean’s processes and outputs.

Industry Knowledge: Stay informed with developments in evaluation methods, social impact frameworks and best practice. Bring relevant insights to the team to strengthen our collective approach and capabilities.

B Corp Commitment: Actively support and further improve Bean’s own environmental and social performance.

Working With Clients

Client Relationships: Build and maintain strong, trusting relationships with client teams. Act as the day-to-day point of contact, ensuring clear communication, responsiveness and a consistently high-quality client experience.

Project Coordination: Help coordinate evaluation activities, fieldwork logistics and client communications, ensuring projects run smoothly and to schedule.

Bean Operations

Advocate and Thought Leadership: Be a vocal advocate for Bean and for social value, active on LinkedIn and across the sector, and help position Bean as a thought leader through articles, insights, events and panels.

New business Opportunities: Support the identification and pursuit of new business opportunities, contributing to proposals and helping to position Bean’s services confidently and creatively in the market.

Team Contribution: Work collaboratively and supportively within the team, sharing knowledge and contributing positively to a high-performing, values-led culture. Support interns or junior colleagues fostering a collaborative and supportive work environment.

Bean’s 5 Pillars of Success: Own and deliver at least one agreed pillar project each quarter, aligned with Bean’s strategic priorities and agreed with the Director. This might include work on processes, positioning, potential business, client excellence and how we best partner with people.

Candidate Profile
You are a careful, methodical evaluation or research professional who takes genuine pride in getting things right. You combine methodological knowledge with strong attention to detail, and you are a natural team player: cooperative, supportive and reliable. You value clarity of task, high standards and seeing work through thoroughly, and you can translate findings clearly for clients who are not evaluators themselves.

Essential

Experience delivering evaluation or social research projects, including data collection, analysis and reporting across qualitative and quantitative methods.

Strong attention to detail and a clear commitment to accuracy, ethics and high-quality outputs.

Confidence supporting the design of evaluation frameworks, logic models or theories of change.

Excellent organisation and project-coordination skills, with the ability to manage several projects and deadlines at once.

Clear, accessible written and verbal communication, including turning data into engaging findings for non-specialist clients.

A collaborative, dependable approach: comfortable being the day-to-day point of contact and supporting colleagues and junior staff.

The right to work in the UK.

Desirable

Experience in the charity, funder or wider social impact sector.

SROI or value for money experience; Social Value International (SVI) Level 1, or an interest in working towards it, would be a real bonus.

Knowledge of participatory or co-design approaches.

Willingness to travel for fieldwork and client meetings as required.

Exposure to funder or government-funded work, for example across central government departments, National Lottery funded organisations or Sport England.

Our Values
Everyone at Bean brings our values to life every day. For this role in particular, we are looking for someone who recognises themselves in them:

Broad-minded: you welcome diverse perspectives and design work that is sensitive to context, power and equity.

Enthusiastic: you bring energy, optimism and ownership to every project, client and conversation.

Adaptable: you respond constructively to uncertainty and balance rigour with pragmatism.

Navigators: you are curious, evidence-led and always looking for the most effective way forward.

Scrupulous: you hold high standards of accuracy, ethics and transparency.

Benefits
In return, Bean commits to clear expectations, a supportive and high-quality working environment, and real investment in your development, including a performance and objectives review every six months and an in-depth annual review with a Director.

Salary: c.£33,000 to £37,000 FTE, dependent on experience.

Flexible working: This is a full-time role, with 3 days a week in our office as standard and the rest worked flexibly. We know flexibility matters, so we are open to discussing arrangements that work for you and for Bean, including, for the right person, a four-day week.

Learning and development: up to 3 training days a year, plus sector events, peer learning and mentoring.

Volunteering: 2 paid volunteering days each year.

Wellbeing and inclusion: we actively support staff wellbeing, inclusion and work-life balance.

Annual leave: 25 days pro-rata plus bank holidays.

Pension: NEST (opt-out).

Culture: a social enterprise, Living Wage Employer and certified B Corp, and a member of the Better Business Alliance and Anthropy.

How to Apply
To apply, please click on apply below. We are an inclusive employer building a diverse team, and we particularly welcome applications from people currently underrepresented in our sector, those who have come to evaluation through different career routes or lived experience, and people at different stages of their career. If you need any adjustments to take part in our process, please let us know.

Email Marketing Coordinator

These are exciting times for the charity, and we have an excellent opportunity for a proactive and professional team player with outstanding organisational and interpersonal skills and a strong customer service ethic, to join the busy Digital Team, as an Email Marketing Coordinator.

Position: Email Marketing Coordinator

Location: Devon/Hybrid (onsite attendance currently anticipated to be 1 day per month)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £31,177 annum

Contract: Permanent

Closing Date: Wednesday 22nd July. Please note this role may close earlier than advertised so apply as soon as possible.

About the Role

As Email Marketing Coordinator, you will spearhead the creation and implementation of innovative email marketing campaigns that boost engagement and drive conversions. In this vital and rewarding role you will be responsible for the end-to-end email marketing process – from campaign planning, content development, A/B testing, list management, automation, personalisation, performance tracking and reporting.

Your principal duties and responsibilities will include:

• Leading the enhancement and optimisation of our email strategy to boost engagement, increase brand awareness, and drive revenue.
• Simplifying and improving email production processes to boost efficiency across key teams, especially in fundraising and commercial.
• Collaborating with colleagues to create personalised campaign journeys that enhance supporter engagement and lifetime value and to ensure the proper and accurate segmentation of supporter data for all campaigns.
• Collaborating with the Digital Development Manager to design, implement, and analyse campaigns, using a test-and-learn approach to continuously optimise performance and enhance engagement.
• Managing our email welcome journey for e-news sign-ups, and supporting the development of other supporter journeys for a range of audiences across the team.
• Day-to-day management of the email marketing programme, including drafting, building and managing campaigns and automations, and managing audiences.
• Working with colleagues and drawing on existing data to develop insights and understanding about our supporters, and using this information to develop content which is engaging, informative, and which meets supporters’ needs.

About You

We are looking for someone with:

• Degree level education or equivalent in experience.
• Experience of managing email send platforms, including building customer journeys and reporting email success metrics, and strong understanding of email marketing platforms and automation tools.
• Expertise in email marketing best practices, including segmentation, deliverability, and optimisation strategies.
• Experience in supporter stewardship communications and journey planning to enhance engagement and maximise lifetime value.
• Excellent written English with experience of writing for the web, along with good copywriting skills and editorial capability, able to manage the content lifecycle, with a keen sense of brand awareness.
• Excellent consultancy skills, able to translate digital terminology and processes into clear and concise language for a variety of stakeholders.
• Solid project management skills.

Benefits include:

• Competitive pension.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Email Marketing, Direct Marketing, Marketing, Marketing and Communications, Digital Communications, Email Marketing Coordinator, Direct Marketing Coordinator, Marketing Coordinator, Marketing and Communications Coordinator, Digital Communications Coordinator.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Do you want to make a real difference to the lives of people affected by kidney disease?

We’re looking for an experienced manager who wants to be part of work that genuinely transforms lives.

About Kidney Care UK

There are 7.2 million people with some form of chronic kidney disease (CKD) in the UK, equivalent to 1 in 10 people. There are one million people in the UK who have CKD but are not aware of it.

Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the Patient Support Service

The Patient Support Service provides practical, emotional and financial support for anyone affected by chronic kidney disease. Whatever the need presented, we empower people living with CKD and their families and carers to understand their options and make informed choices to positively navigate their experience of CKD. We’ll walk alongside them for as long as they need us to.

About the role

We are looking for a passionate and inspirational individual to lead our Patient Support service across Scotland & Northern Ireland. You and your team will reach kidney patients at their point of need and ensure they are supported or signposted to the services that will improve their wellbeing and maximise outcomes in line with the objectives of the service as directed by the Programme Manager/Head of Service. 

Alongside our other Regional Managers, you will be the national face of Kidney Care UK patient support services, raising awareness of the service and the Charity and building strong relationships with the kidney patients, renal units, Kidney Patient Associations (KPAs), health professionals and other kidney stakeholder groups in your regions. 

Key Responsibilities

• Lead a team of five Patient Support Officer’s to deliver an accessible, valued and effective service across your designated region. Responsibility for the training, development and wellbeing of the regional team. 
• Lead the delivery of Kidney Care UK service and funder required outcomes into service delivery aligned with the Kidney Care Patient Support service strategy.
• Through in-person attendance at stakeholder events and meetings, build strong relationships with key decision makers and influencers in health and care commissioning and delivery in your region.
• Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact on patient experience and outcomes. 
• Using data and insight, report internally and externally with updates on regional issues, needs and challenges to inform service development.
• Manage the budget designated for your region, keeping accurate records of expenditure and reporting.
• Act as an organisational Designated Safeguarding Person in accordance with policy and procedures.

​About you

We’d love to hear from you if you have:

• Understanding of the workings of NHS patient care pathways.
• Experience of delivering patient support services in a kidney or related health condition environment.
• Understanding of kidney disease and the needs of people with kidney disease, their families and their carers.
• The ability to influence, inspire and effectively manage a team.
• Excellent interpersonal skills including the ability to listen, with experience in building credibility with senior external stakeholders and managing relationships with diplomacy.

Experience of working within an NHS charity or large health related fundraising environment is highly desirable,as is understanding of relevant UK benefits legislation and entitlements.

Please note: You must live within one of the regions (Scotland or Northern Ireland) and have the ability to travel within those regions independently and on a regular basis. There may also be some travel across the UK.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere, Charity Comms and NVCO.

Apply today
If you feel the role is for you we’d love to hear from you.

Press Apply, where you will be asked to upload a recent CV which includes a cover letter. In your cover letter please demonstrate in no more than 2 sides of A4 how you meet the person specification within the job description.

CVs submitted without a cover letter will automatically be rejected.

Closing Date: 3rd August (9am)

Provisional Interview Dates:

Ist stage interviews: 7th or 10th August 

2nd stage interviews 18th August

Please note we will be reviewing applications as they come in and may choose to close the advert early.

We look forward to hearing from you.

Location: Westminster, London

Contract: Permanent, Part-time

Salary: £33,376 per annum for 32 hours per week over 4 days, based on an FTE salary of £41,720 per annum (NJC Scale Range 27–29) inclusive of London Weighting, pension and other benefits. 

Hours of work: This is a flexible role of 32 hours per week, over 4 days (8hrs per day)

Annual leave: 35 days including bank holidays / Statutory Holidays (pro-rata for part time)

Closing Date: Monday 10th August 2026

JOB PURPOSE

This is a pivotal role within The Passage’s Fundraising Team, created to help support the transformation of our supporter data systems and ensure we become a more data informed, insight driven organisation and fundraising team. You will be the main contact for the fundraising CRM working with the fundraising team and other teams within The Passage such as finance and IT to ensure the smooth running of all systems and processes.

As the dedicated data and CRM Manager for Fundraising and Communications, you will support colleagues with reporting, analysis, campaign set-up and selections, and data strategy. Your work will ensure our data is accurate, accessible, and GDPR-compliant, enabling smarter decision-making, improved supporter journeys, and to help grow income. You will also be working with the Marketing and Communications team to implement email soft opt-in for our supporters. This is a unique opportunity to shape how we use data to engage, retain, and grow our supporter base at a time of exciting change. 

MAIN DUTIES 

1. Fundraising CRM Project Leadership 

• Manage and maintain the current Salesforce system, ensuring it remains functional, accurate, and fit for the purposes of stewarding donors and maintaining accurate records of donations 

• Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals. 

• Document workflows, integrations and processes to ensure the long-term sustainability and usability of the system for vital processes such as donation processing and gift aid 

• Work with IT and the fundraising team to evaluate onboard 3rd party platforms to support fundraising initiatives. Ensure any changes are approved with senior stakeholders and documented.

• Be a custodian of GDPR within the Fundraising team and be the main point of contact with The Passage’s Data protection lead and ensure all policies and procedures are up to date and in line with current fundraising regulations. 

2.CRM and Data Management 

• Work collaboratively with the IT team and procurement team as the fundraising representative to recommend improvements to the current CRM and any other related projects. 

• Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance. 

• Ensure ongoing system performance and data integrity by embedding data hygiene routines and best practices. 

• Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting. 

• Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency. 

• Work on system migrations and leading on maintaining proper process structures and documentation during those transitions. Keep track of installed packages, security keys, and their passwords and related administrative processes. 

• Be responsible for all data imports from our 3rd party platforms, ensure that data is uploaded in line with regular upload schedule in an accurate manner. 

• Work with the Marketing and Communications team to help implement soft opt-in 

• Manage one database volunteer to complete database tasks. 

3. Data Selections, Segmentation and Campaign Support 

• Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events. 

• Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting. 

• Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities. 

4. Reporting and Insight 

• Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results. 

• Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking. 

• Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight. 

5. Cyber Security 

• Work closely with the IT team to manage security/GDPR of the Fundraising crm 

• Develop knowledge in this area and undertake training as required. 

6. Other Duties: 

• Provide ad-hoc administrative support to the Fundraising and Communications team. 

• Support and attend fundraising events as required. 

GENERAL RESPONSIBILITIES 

• Stay up to date on policies/news/regulations relating to the role 

• Work with the Supporter Engagement Officer on shared tasks and provide reports as required and troubleshoot any issues 

• Proactively flag any data integrity issues with Line Manager and help develop action plans as required. 

• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary. 

• Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

• Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults. 

• At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator 

• Undertake any other duties that may be required which are commensurate with the role. 

• In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 

Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder. 

Person Specification:   

This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement please address criteria E1 to E10 and K1 to K9, giving evidence of your experience and abilities and demonstrating your understanding and knowledge.

EXPERIENCE 

E1 Experience of using a database to accurately enter and manage data

E2 High level skills related to data management and handling

E3 Working extensively with Fundraising CRM system

E4 Implementing policies and procedures

E5 Running reports and analysing data.

E6 Understanding of data protection and GDPR principles

E7 Working with Salesforce, ideally with Administrator certification. (Desirable)

E8 Experience supporting or leading database/system improvement projects, including implementation or migration (Desirable)

E9 Experience of onboarding 3rd party platforms with GDPR compliance and collaboration with IT

E10 Experience of working in the charity sector (Desirable) 

KNOWLEDGE 

K1 Ability to prioritise and organisational skills, remaining calm under pressure

K2 Team working skills with a positive and collaborative approach.

K3 Interpersonal and communication skills, both verbal and written.

K4 Standards and procedures for payment card processing, electronic payments (e.g. BACS, bank transfers), banking and handling cash securely.

K5 Individual giving and/or other types of fundraising.

K6 Up to date knowledge of GDPR compliance and soft opt-in

K7 Relevant regulations, legislation and professional codes of practice.

K8 IT proficiency, especially Excel, Word and Outlook. 

Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide? We are looking for a Digital Content Executive to lead Suicide&Co's digital storytelling, creating compelling content that grows our reach, strengthens our community and inspires meaningful conversations. From social media and video content to community management, ambassador engagement and lived experience storytelling, you'll bring our mission to life through authentic, compassionate and impactful digital communications.

As the first point of connection for many people, our digital channels play a vital role in helping people discover our services, access support, engage with our community, and get involved through fundraising, volunteering and partnerships. You'll also nurture our online community through thoughtful, timely and compassionate engagement, responding to comments and messages to create safe, supportive spaces where people feel heard, valued and connected. Every piece of content you create and every conversation you have will help connect more people to the support they need and the work we do.