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This role is based in our London office, involves addressing public and customer queries, proactively contacting stakeholders for query management and service updates, and escalating issues to the Public Support and Registrations Manager.
KEY RESPONSIBILITIES:
ESSENTIAL SKILLS & EXPERIENCE:
PERSONAL COMPETENCIES:
Team Player, Communication Skills, Teamwork, Problem Solving, Adaptability, Time Management, Empathy, Organisational Skills and Conflict Resolution
LIVING OUR COMPANY VALUES IN THIS ROLE:
People First: Valuing and prioritising the well-being, respect, and growth of others. Contributing to a caring and inclusive workplace culture.
Integrity: Being honest, reliable, and ethical in all interactions and decisions.
Respect: Treating others with courtesy, consideration, and professionalism – regardless of their position, background, or opinion. Listening actively, valuing diversity, and communicating to support a positive and inclusive environment.
Innovation: Being proactive in finding new and better ways of working, solving problems, or improving processes. Being creative, open minded, and willing to challenge the status quo.
Compassion: Showing genuine care and understanding for others. Being aware of how actions and decisions affect colleagues, stakeholders, and service users. Responding with empathy, patience, and fairness, especially in challenging situations. Offering support when needed and creating a psychologically safe environment where people feel respected, heard, and valued.
Leadership: Taking initiative, inspiring others, setting a positive example. Helping others to succeed. Being proactive and supportive.
Colleagues are expected to demonstrate the company values in their behaviour, decision making, and work delivery, which contribute to your performance and development conversations and opportunities.
Benefits
The client requests no contact from agencies or media sales.
Executive Assistant and Governance Administrator
Location: Bristol (Hybrid working – 40% office based)
Salary: £30,000 to £32,000 per annum
Hours: Full-time, 35 hours per week
Contract: Permanent
Interviews will take place at our Bristol office on the 15th July 2026
About our Organisation
The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.
We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most.
About the Opportunity
We’re looking for an exceptional Executive Assistant and Governance Administrator to support the Group Finance & Resources Director in a high‑impact, fast‑paced role. Acting as a trusted partner, you’ll provide proactive, confidential support and help coordinate priorities across a complex, organisation‑wide portfolio.
From managing a dynamic diary and preparing high‑quality briefings to coordinating meetings, events and governance activity, you’ll be central to how the directorate operates. You’ll also support a variety of committees and working groups, ensuring actions are tracked and decisions are effectively delivered.
This is a great opportunity for someone who thrives on variety, enjoys responsibility and wants to make a real impact.
About You
You’re an experienced, highly organised Executive Assistant or governance professional who excels in a busy environment. You’ve supported senior leaders, managed complex diaries and delivered high‑quality meetings, papers and minutes.
Confident working with senior stakeholders, you understand governance processes and take pride in producing accurate, timely work. You’re proactive, solutions‑focused and able to anticipate needs, spot risks and keep priorities on track.
With excellent communication and organisational skills, you build strong working relationships and handle sensitive information with discretion. You’re self‑motivated, adaptable and comfortable using digital tools to stay efficient and organised.
Interested? Apply now and bring your expertise to a role where you’ll be trusted, challenged and able to make a real difference.
Our Benefits
We offer a range of financial and lifestyle benefits to all our employees, including:
27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)
Pension scheme with ethical investment options and employer contribution increasing with length of service
Free membership of the Soil Association and discounts on organic produce
Volunteer days to give back to the local community or support green initiatives
Family friendly policies and flexible working
Cycle to work scheme
Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce
The client requests no contact from agencies or media sales.
The Data, Evaluation and Learning team enables Impact on Urban Health to embed learning at the heart of its work, ensuring evidence is used to drive impact in Lambeth and Southwark and to advance understanding of urban health.
The Head of Data & Evaluation leads Impact on Urban Health’s approach to data, research, and evaluation, ensuring high-quality, equitable evidence informs what we fund, how we work, and how we understand impact. The role leads a specialist team, sets standards, and oversees the organisation’s core evidence base, helping ensure Impact on Urban Health is a credible and trusted source of insight on urban health.
The postholder will also provide expert input to other parts of the Foundation where relevant.
Key responsibilities:
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider
tasks that are commensurate with the level of your role.
Skills, abilities, and attributes:
Knowledge, experience, and qualifications:
Benefits:
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Crisis Skylight Edinburgh, Cranston House, 271 Canongate, EH8 8BQ. Please note this is an onsite role.
About the role
We have an exciting opportunity to join our Edinburgh Skylight as a Receptionist/Administrator in our Crisis Skylight Edinburgh Team. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness.
You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of Cranston House. This role is based onsite with no option for homeworking.
About you
To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understands the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach.
You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 19th July 2026 23:59
Interview date and location: Wednesday 29th July 2026, in-person at Crisis Skylight Edinburgh, Cranston House, 271 Canongate, EH8 8BQ
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Outrunners are recruiting two Youth Practitioners to deliver our Schools Programme, in collaboration with Nike!
Job Description
Job title: Youth Practitioner (Sessional) - two roles availables
Location: East London - Newham, Hackney, Tower Hamlets
Salary: £15-£17 p/h
Hours: Up to 15 hours a week with the potential for more. Core hours: 10am-8pm, must be available evenings and occasional weekends
Who are we?
The Outrunners are a running charity based in Hackney, on a mission to empower young people through movement. Backed by an incredible crew of volunteers and partner brands like Nike and Moju, we help young people in East London to build confidence, wellbeing, health and leadership skills.
We deliver free, fun, sociable, youth‑led running and movement sessions for 8–18 year olds every week - during term time and holidays. But we’re about more than just running. We also create spaces for young people to explore creativity and culture, go on exciting trips, access wraparound wellbeing support, and develop the skills and opportunities they need to shape the futures they want.
Over the past five years, we’ve supported thousands of young people and helped push greater diversity within the running world.
Last year we launched an exciting partnership with Nike’s Social and Community Impact team. As a Youth Practitioner, you’ll deliver our programmes across schools in East London, aiming to engage more young people in movement and running.
What do we want?
We are looking for a new sessional Youth Practitioner to work alongside the Youth Programme team to develop and deliver our Nike-funded schools programme across East London.
You need to be passionate about getting young people moving, in particular girls and young women, and believe in the power of excellent youth work. You'll have a good understanding of the barriers and challenges faced by young people living in East London.
What you’ll be working on:
Supporting our movement programmes
You’ll deliver fun and engaging sessions in schools to young people aged 11-18, alongside teachers and other coaches.
You’ll work with the Youth Programme Lead and other Youth Practitioners to design movement programmes, with a focus on running and movement whilst also bringing other sports, games and wellness activities.
You’ll support the development of our programmes targeted at 8-18 year olds outside of schools.
You’ll undertake administration tasks such as planning sessions, ensuring evaluation forms are completed and uploading data to our database.
You’ll complete any other business required by management and pitch in to help with other tasks at busy times during the year.
Working with young people and their families
You’ll develop and maintain relationships with young people and parents.
You’ll support young people's attendance at approximately 5 races per year (weekends)
You’ll work with the Youth Programme Team to plan and deliver activities over half-term and summer holidays.
You’ll ensure safeguarding procedures are upheld for all young people.
Does this sound like you?
A positive attitude, with lots of energy and enthusiasm and a passion for working with young people
Someone who enjoys movement/running and sees the importance of encouraging young people out of their comfort zone
A natural people-person with a high level of empathy, able to make people feel valued, respected and heard
Reliable with patience, professionalism and an understanding of the importance of confidentiality
This job is for you if:
You have experience of working with young people and their families
You have experience delivering youth programmes targeted at young people with proven successful outputs
You have relevant youth work experience/a relevant youth work qualification
You have a working understanding of safeguarding children and young people and how to maintain appropriate professional boundaries
You have a commitment to, and working understanding of, equality and diversity, with the ability to work in culturally diverse communities, as well as a readiness to challenge discriminatory behaviour
You have excellent communication, time management and organisational skills with the ability to prioritise and multitask
Desirable:
Experience working in schools
Experience working with young people in sports and fitness
Youth work or fitness qualification
What’s in it for you?
Working alongside aspirational brands such as Nike
The chance to attend exclusive, exciting events with our brand partners, Nike and MOJU
Learning and development opportunities to fit your aspirations, including with some of our partners
Nike-branded kit provided for work, upon passing your probationary
We strongly encourage women from ethnically diverse backgrounds to apply for this role since the project is aimed at ethnically diverse young women. Even if you feel you don’t meet all the criteria, please still apply as we want to hear from a diverse range of people.
The successful applicant will need to be subject to a background enhanced disclosure check by the Disclosure and Barring Services (DBS) before any appointment can be confirmed.
Interested? Here’s how to apply!
Upload a copy of your CV, and a covering letter explaining why you would like the role, and how you meet the requirements listed in the job description. The covering letter should be no longer than two A4 pages.
If you meet our requirements, we will contact you for an interview after the closing date.
If you are not contacted within a month of submitting your application, on this occasion you have been unsuccessful. We will keep your details on file for any other suitable vacancies.
Please submit your application by 11.59pm on Wednesday 8th July 2026.
Women’s Support Worker (Telephone) – 2 Vacancies
Location: East London – Office based
Hours of work: Role 1 – 28 hours per week, Role 2 – 35 hours a week
Line Manager: Beyond Support Service Manager
Leave: 25 days plus bank holidays
Salary: £30,600 per annum FTE
Contract: Permanent
Closing Date: Midnight on 31st July 2026
Job Purpose
Our ‘Direct Work’ is central to the organisation, and we are looking to recruit 2 new Women’s Support Workers. Taking a woman-centred approach, your role will be to provide phone-based holistic support for women with complex needs who want support or to exit the sex industry.
We are looking for someone with energy, motivation and experience of working with vulnerable adults; someone who a highly developed sense of self-awareness who can work in a gender and trauma informed way.
This role will be part of a small team of support workers, and a service manager, who deliver a call and email-based case work system. You will have frontline experience of working with individuals who experience multiple disadvantage. This might be in the VAWG sector, domestic abuse, substance misuse, mental health or counselling or direct experience of women in the sex industry. You will have a good understanding of working with vulnerable people and be aware of the need and processes around Safeguarding adults and children.
Who are we looking for…
About Beyond the Streets
Beyond the Streets is a UK charity with over 20 years’ experience of partnering with women in the sex industry, to see them safe from coercion, violence and abuse. We deliver trauma-informed, person-centred support, provide training, and create resources and reports informed by research, lived experience, and practitioner experience.
We take the well-being of our staff seriously, and actively encourage our team to take time to reflect and to continuously develop their skills and knowledge. We offer regular clinical supervision, a development and training budget, as well as regular team training and reflection events.
Genuine Occupational Requirement (GOR)
This role will work alongside women involved in survival sex, survivors of sexual exploitation and women with lived experience of violence against women, and is therefore restricted to female applicants only under Section 9 of the Equality Act 2010.
You’ll enjoy…
Using AI tools for your application – We are seeing an increase in generic, duplicated applications generated using AI tools. Submissions must reflect your own experience and individuality. Applications that appear “carbon copy” or not genuinely representative of you may be rejected.
To apply:
Please visit our website by clicking apply.
Applications close: Midnight on 31st July 2026
All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check.
OUR MISSION is to raise awareness of the sex industry and survival sex, challenge the societal norms that perpetuate harm, and transform responses by
You will provide appropriate emotional and practical 1-to-1 support to (those who identify as) women and non-binary people involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. This role will specifically focus on those who are experiencing DV, support will include addressing housing needs. You will be enabling people to access support and navigate services, You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will contribute to wider team responsibilities including outreach, drop in and duty.
Basis works with women and nonbinary people who work in the sex industry and women and young people who are sexually exploited
The client requests no contact from agencies or media sales.
Green Alliance is an environmental thinktank, charity and advocate committed to achieving a greener, fairer future for the UK. We believe that ambitious political leadership is essential for meaningful environmental change at the speed and scale necessary.
We are looking for an enthusiastic individual to join our operations team, someone with a strong financial background with excellent attention to detail, a flexible attitude, an ability to work effectively under their own initiative and as part of a small team, together with excellent organisation and administrative skills.
Effective financial control is central to our strategy and operating model. The finance officer plays an essential role in maintaining control over our finances and operations. You will process and monitor financial transactions, liaise with our payroll bureau regarding staff payroll and pensions and support the Head of finance. You will be experienced in using Dynamics 365 Business Central as an accounting system.
This is a part-time role for two days a week (0.4FTE), with flexibility about when the hours are worked. It's a hybrid role, working from home and from our office. You will report to our Head of finance. You will also work with all staff on financial matters including personal and credit card expenses, central and project income and expenditure, and processing of payroll by liaising with our external bureau.
Green Alliance is an independent think tank and charity focused on ambitious leadership for the environment.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Tutor & Activities Coordinator to play a pivotal role in our Age Activity Service in Wandsworth.
Sounds great, what will I be doing?
Hestia's Age Activity Centre (AAC) is a lively, open‑access day centre supporting Wandsworth residents aged 60 and over to stay active, independent and socially connected. The service offers a wide range of activities including IT classes, wellbeing sessions, social events and occasional day trips, all designed to reduce isolation, promote community, and help older people maintain their health and independence for as long as possible. Alongside this, the AAC plays a key role in fostering friendships, building confidence and creating a welcoming space where older people can thrive.
This role supports both the AAC and the Hestia Recovery Café, contributing to the smooth running of daily learning and development activities. It involves leading and overseeing adult learning classes, supporting volunteer and pool worker recruitment, and managing essential resources and administrative tasks. The postholder will help ensure high‑quality, engaging sessions while maintaining an organised, inclusive environment that empowers older people and enhances their overall wellbeing.
The hours are 9am - 5.18pm Monday, Tuesday, Wednesday, Friday and 12pm - 8.18pm on Thursday.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You have experience supporting people with mental health needs and complex circumstances, as well as working with older adults, senior adults or other vulnerable groups. You understand how to identify and report safeguarding concerns, recognise signs and symptoms of mental health issues, and respond appropriately within professional boundaries. You are confident facilitating learning and development activities, group work or support groups, and you are able to engage with individuals who may display a range of emotions or behaviours that can sometimes feel challenging.
You communicate clearly and professionally, both verbally and in writing, and you can accurately receive, process and record detailed information while maintaining confidentiality. You are IT‑literate, comfortable using Microsoft Office and able to learn new systems or apps. You bring strong time‑management skills, attention to detail, and the ability to work both independently and as part of a team. You liaise confidently with colleagues and external partners, represent Hestia positively, take a solution‑focused approach to problem‑solving, and can identify and report any health and safety concerns within a day‑centre environment.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Please Note: We only accept applications through our application form/site. We are unable to accept CV or email applications through external sites.
Are you someone who thrives on helping others, solving problems, and making a tangible difference in people’s lives? We’re looking for a committed and empathetic Student Advisor (Student Finance) to join the Advice Service at the University of Manchester Students’ Union (UMSU). This is a full-time, fixed-term role for 12 months, with the possibility of extension subject to funding and business needs.
As a Student Advisor (Student Finance), you'll provide free, independent and confidential advice to students at the University of Manchester. You’ll be a generalist Student Advisor while also while also taking the lead on student finance and money advice. You'll become our team's specialist in this area, helping students understand their funding options, access financial support and navigate financial challenges. As a generalist advisor you’ll be providing advice and guidance across all areas of the Advice Service, including academic issues and regulations, University disciplinary procedures, housing and wider student life matters.
With the rising cost of living and increasing complexity of student funding, you’ll play a key role in helping students access the financial support they need and empowering them to make informed decisions. We’re looking for someone who can support students professionally, sensitively and with empathy, ensuring they feel heard, informed and confident about their next steps.
You’ll enjoy this role if you have an interest in money advice and financial wellbeing, alongside a curiosity about the law and an enthusiasm for understanding regulations, policies and procedures. Excellent communication skills are essential, together with the ability to respond compassionately to students experiencing distress or crisis while providing practical advice and support.
Alongside one to one advice, the Advice Service delivers supported self-help resources, preventative campaigns and outreach activities to help students access information before problems escalate. If you enjoy engaging with people, you’ll have opportunities to contribute to website and social media content, deliver presentations and workshops, attend promotional events and collaborate with colleagues and stakeholders across the University community.
You’ll be part of a small, supportive and dedicated team, working in a busy and varied environment where student wellbeing is at the heart of everything we do. We’ll support your development through ongoing training and continuing professional development, helping you build expertise across all areas of our advice service while developing specialist knowledge in student finance. You’ll also benefit from regular opportunities for reflection and wellbeing support, including access to external restorative supervision.
Experience of providing student finance or money advice is desirable. However, we also welcome applications from candidates with experience in advice, welfare, support work, professional student services or other settings who can demonstrate transferable skills, a willingness to learn and a genuine passion for supporting students.
At UMSU, you’ll be part of a supportive, inclusive and values-driven organisation that champions student empowerment. We offer a collaborative team culture, opportunities for professional development and the chance to make a meaningful and lasting difference to students’ lives every day.
If this sounds like the opportunity you’ve been looking for, we’d love to hear from you.
Please read the full role profile before applying, as well as our guide to recruitment.
Details
Salary: £32,042-£35,237 per year
Contract: Fixed-Term for 12 months
Hours: 35 hours per week
Eligibility: Open to applicants with relevant skills and experience who are eligible to work in the UK at the start of employment
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For over 30 years, RASASC has provided specialist, trauma-informed support to survivors of rape, sexual violence and childhood sexual abuse across Cheshire and Merseyside.
As Managing Director, you will provide strategic and operational leadership, working closely with our Board of Trustees, staff team, funders, commissioners and partners to ensure RASASC continues to deliver high-quality, survivor-centred services while building a sustainable future.
The opportunity:
We are looking for an experienced senior leader who can demonstrate:
This is a rare opportunity to lead a respected organisation with a powerful mission — ensuring survivors of sexual violence receive the support, advocacy and voice they deserve.If you are an ambitious, compassionate and strategic leader who wants to create lasting change, we would love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Carers Manchester Contact Point Helpline Worker
Responsible to: Carers Manchester Contact Point Co-ordinator
Accountable to: Assistant Head of Operations
Reporting to: Carers Manchester Contact Point Co-ordinator
Salary: £24,900 per annum
Hours: 35 Hours
Location: Hybrid working from home/ Greenfish, Oldham Street, Manchester. Dependant on the service requirements.
Context
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport.
Job Purpose
Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.
The service delivers a free confidential helpline for carers Monday to Friday. Helpline opening times are subject to change, based on the needs and requirements of carers using the service.
The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.
Key responsibilities
Advice giving
· Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.
· Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.
· Inform carers about carers assessments and refer where necessary.
· Inform carers about emergency grants available and refer where necessary.
· Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.
Follow-up support
· Refer unpaid carers to local services to access local and culturally appropriate support in their area.
· Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.
· Signpost carers to relevant services in Manchester suited to their individual need.
· Complete relevant grant applications for carers using the service where needed.
· Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers
· Research and explore options and implications so that carers can make informed decisions.
· Write and maintain detailed case records for all casework completed.
· Collect required data for statistical monitoring and report preparation.
· Complete the required training to comply with quality assurance processes.
This role is subject to an Enhanced DBS Check.
The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.
All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
The Data, Evaluation and Learning team enables Impact on Urban Health to embed learning at the heart of its work, ensuring evidence is used to drive impact in Lambeth and Southwark and to advance our understanding of urban health.
The Head of Learning leads Impact on Urban Health’s approach to turning evidence into organisational insight, learning and influence. The role is responsible for building the systems, practices and products that help us synthesise what we are learning from programmes, innovation, place-based work, evaluation, research, lived experience and external evidence, and use that learning to shape strategy, funding, delivery and external influence. Working closely with the Head of Data and Evaluation, the role ensures evidence is not only generated to a high standard, but actively interpreted, shared and applied. In doing so, the role contributes to Impact on Urban Health’s reputation as a credible and trusted voice on urban health and health equity.
This role will provide senior leadership for how IoUH learns from its work, makes sense of evidence, and turns insight into action. The postholder will be expected to bring structure, judgement and momentum to a developing function, helping the organisation move from generating evidence to using it consistently and well.
The postholder will also provide expert input to other parts of the Foundation where relevant.
Job Responsibilities
Impact on Urban Health
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.
Person Specification
Skills, abilities, and attributes:
Knowledge, experience, and qualifications:
Essential
Desirable
Benefits:
The client requests no contact from agencies or media sales.