Digital programme manager jobs in Croydon, england
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About The Role
Place2Be is looking for a Digital Content Officer to oversee the content across all our websites and work directly with teams to review, update and develop their content. You will support the Senior Digital Manager in maintaining our digital presence and work closely with the rest of the Communications and Marketing Team on key projects and events to ensure our websites are in line with our brand identity and tone of voice. You will review pages and sections regularly and use our analytics and data tools to optimise our pages for AI and search engines and ensure a quality user experience.
Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.
For a career with purpose, this is your place.
Recruitment Process:
As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.
Closing date for applications: Midnight on 24 April 2026
1st Interview date: 04 May 2026
Our Benefits
When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.
Here’s just a few things we have on offer:
- Annual Leave that increases with service
- Comprehensive learning and development to enable you to progress your career
- 5% contributory pension scheme
- Life assurance of four times your annual salary
- A comprehensive employee assistance programme
- Mobile Phone Discounts (EE network)
- Wellbeing days to allow you some ‘you’ time
- Christmas holidays closure period in addition to your annual leave
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.
We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.
We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
we believe every child should have easy access to mental health support whenever they need it.
The client requests no contact from agencies or media sales.
We are seeking a Digital Product Owner to join World Horse Welfare's Digital team based remotely on a 12 month fixed-term basis, working 40 hours per week Monday to Friday 8.30am to 5pm.
You will help shape, deliver and continuously improve digital services that support our charitable work. You will work closely with the Head of Digital, coordinating and overseeing the delivery of World Horse Welfare’s digital roadmap, ensuring that projects, teams and suppliers are aligned around clear priorities, timelines and dependencies.
This role acts as the connective point between Digital, Fundraising, Communications, Data, IT, UK and International Operations and external suppliers — ensuring that work is sequenced effectively, risks are managed early, and progress is communicated clearly.
This position is based remotely, however you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation. You must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation.
Key working relationships
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Head of Digital (strategic lead)
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CRM Manager
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Project delivery leads (website, GoDonate, Gifted, Clue)
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Fundraising & Communications leads
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Data & IT teams
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Data Protection Officer
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External suppliers and agencies
Key tasks and responsibilities
Programme Planning & Governance
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Maintain and update the digital roadmap, ensuring clear sequencing, prioritisation and resourcing.
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Run programme-level governance including reporting cycles, decision logs and RAID management.
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Ensure all workstreams follow a consistent delivery approach with clear ownership and accountability.
Cross‑Team Coordination
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Align Digital, Fundraising, Comms, Data, IT and Field Ops around shared timelines and dependencies.
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Facilitate cross‑functional workshops, planning sessions and retrospectives.
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Ensure teams understand how their work fits into the wider programme and where dependencies sit.
Delivery Assurance
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Track progress across major digital projects, including:
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CRM integrations and data flows — support high‑level requirements, documentation and cross‑team alignment for CRM Phase 2 (and future enhancements), ensuring continuity of knowledge and clear sequencing of work, while the CRM Manager retains platform ownership.
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Clue database development and governance
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Data governance and platform consolidation
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Identify risks early and drive mitigation plans.
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Ensure suppliers deliver to agreed scope, budget and timelines.
Reporting & Insight
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Produce clear, consistent reporting for Directors and Trustees.
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Translate technical updates into accessible, decision‑ready summaries.
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Maintain a single source of truth for programme status and documentation.
Standards & Ways of Working
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Embed consistent processes for planning, change control, documentation and handover.
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Support the Head of Digital in establishing governance frameworks (policy/governance/guidance).
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Ensure teams follow agreed processes for testing, sign‑off and release.
About you
Experience
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Proven track record in managing multi‑workstream digital or technology programmes
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Strong governance, planning and RAID management
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Excellent stakeholder management across technical and non‑technical teams
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Working knowledge of CRM, CMS, data and digital platforms
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Expertise in managing external suppliers
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Experience working within digital transformation environments
Skills and Personal Attributes
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Collaborative and relationship‑driven
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Calm under pressure
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Able to influence without authority
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Highly organised and structured
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Strong communicator
Apply today
Please provide a CV and a covering letter explaining your relevant experience and why you’re interested in this role.
Closing date: Sunday 14th June 2026
World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.
This role requires that you are resident and have the right to work in the UK.
About NEON
NEON is a not-for-profit organisation that exists to help social justice movements win. We build capacity and infrastructure to accelerate the transition to a new economy. We work across a wide range of progressive issues including climate, housing, healthcare and migration. Across our three hubs (movement building, communications and operations) we support a network of over 1000 movement organisations working towards political and social justice in the UK.
This role is anchored within NEON’s Comms Hub. Established 10 years ago, the Comms Hub is a powerful, effective, pillar of the UK’s progressive communications infrastructure. The Hub convenes, networks, and books progressive spokespeople into the media at scale (averaging 1,500-2,000 media bookings a year), produces clear, usable tested messaging guidance that cuts through, and trains comms professionals (around 500 people annually). Our team serves as a go-to resource for strategic comms advice and planning, and crisis-comms support for groups across the progressive movement. NEON’s Comms Hub is relied on by a wide-range of organisations: from grassroots campaigners to expert insiders. The Comms Hub has five programmes, and Digital will be the sixth programme.
Read more about the structure of the Comms Hub here, before applying.
Purpose of this role
The Head of Digital is an exciting new role at NEON. This role will be responsible for designing and running a flagship new digital programme, that will sit at the heart of NEON’s Communications Hub. The aim of the digital programme will be to help connect, strengthen and scale the UK’s progressive digital comms infrastructure.
Right now, progressive movements are losing the "air game" to far-right voices who are effectively using podcasts, social media, new media platforms and smart, aggressive, experimental digital strategies to dominate and shape national debates.
Working closely with our experienced Comms Hub team, and our trusted networks, this role is a unique opportunity to be part of building the digital comms networks, skills and strategies progressive movements need to take on the rising far right – and win.
At NEON, that would mean: convening and co-ordinating communities of digital comms experts, creators, editors and strategists; designing and delivering effective targeted digital skills training that will build capacity and confidence; supporting our 24/7 spokesperson and media booking team by setting up effective clipping and distribution programmes; and identifying opportunities to collaborate with our partners to run high-impact reactive digital strategies that shift the conversation.
What you’ll be doing:
The successful candidate will play an active role in shaping the strategy and focus of this programme, as well as the sequencing of the roll out of key workstreams. However, this role is likely to be anchored around the following key responsibilities. In this role, you will:
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Lead the strategy development and delivery of the new digital comms programme, alongside the Co-Directors of the Comms Hub.
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Set up and manage a supportive, reactive social media unit within our existing Spokesperson Network, with the support of our Media and Messaging teams. This unit will clip interviews and create original content for our established network of spokespeople, and help to secure bookings in new digital-first media outlets.
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Work closely with the whole Comms Hub team, to design and convene a powerful co-ordinated network of progressive creators and influencers. Built from our existing spokesperson pool, as well as new networks, members of this digital creator network will be individuals with the backing of social movements and the reach, potential and positioning to shape the national debate. Together with the Heads of Messaging, Training and Media, you will help to provide this network with hands-on training and strategy support, evidence-based messaging, and traditional and new media booking opportunities.
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Design and oversee a strategic, effective suite of digital training offers, designed to upskill influential progressive spokespeople, movements and groups, at scale. This will include shaping our existing training programmes, as well as designing and developing new offers. This could include: a half-day follow-up to our flagship 3-day spokesperson training, a one-day digital strategy training for comms teams within our networks, and shaping our bespoke, issue-specific and crisis-focused trainings to support groups dealing with online-hate or abuse. This workstream will be supported by our Head of Training, relevant Comms Hub team members and delivered with the support of external consultant trainers.
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Identify opportunities to trial and run effective digital ‘experiments’ with partners and movement groups within the Comms Hub. For example, this could look like collaborating with a network of migrants-rights groups to create co-ordinated digital content to push-back against a far-right attack at a moment of ‘whirlwind’. Or spotting an opportunity to work with the Head of Messaging to trial a new AI-driven platform to A/B test messaging in targeted ads during a movement campaign on wealth taxes.
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Set up a network of consultants to support and deliver the core programme workstreams including: freelance videographers, editors, digital strategists and trainers.
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Provide on-going 1:1 support to our spokespeople and allied organisations, particularly during moments of crisis and ‘whirl-wind’.
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Provide regular insights to our partners on the digital trends shaping public opinion and national discourse.
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Play an active role in the wider Comms Hub strategy and day-to-day operations, including attending our weekly strategy meetings, feeding into key messaging and narrative development projects, and supporting delivery across the hub.
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Oversee and the digital programme’s finances and budget on a month-to-month basis, and the programmes’ Fundraising Strategy, with the support of the Co-Directors of Comms and the Head of Fundraising.
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Play an active part in the wider NEON team, contributing to organisation-wide plans.
Who you are:
You will be someone with:
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5–10 years’ experience in digital comms, including developing and deploying a strategy for multi-year multi-project programmes of work
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A track record of creating innovative, high-impact digital campaigns and content that push forward a progressive agenda
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Hands-on experience of creating shareable and persuasive video and digital content, campaigns and strategies that cut through, reache new audiences at scale, mobilise movements and persuade new audiences of progressive ideas
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A strong understanding of digital media, and a natural enthusiasm for tracking and responding to new trends in a fast-changing digital media landscape
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Someone who enjoys piloting new approaches, experimenting with new techniques and quickly jumping on opportunities to tell compelling progressive stories online.
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Experience developing the tone, positioning and personal brand of an organisation, spokesperson or individual online.
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A strong understanding of the news agenda – you’ll enjoy being plugged in to how online conversations are changing, and be able to quickly jump on opportunities to tell a compelling alternative progressive story.
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Experience collaborating with creators, influencers, and a range of partners to deliver creative, hard-hitting campaigns, grow reach, drive action and really change minds
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A strong understanding of different audience types, and experience adapting messaging and using digital testing methods to assess impact and improve performance.
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Experience designing and running effective, inclusive training for diverse groups of people, with the ability to help others land powerful, shareable content too.
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Politically aware and motivated by progressive causes, with a commitment to centring anti-oppression in your work and helping ensure people — especially those from marginalised backgrounds — stay safe online and get their voices heard.
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Excellent team-working and relationship-building skills, with experience building networks, making connections and working across differences.
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Experience of fundraising, including building and maintaining funder relationships and making a compelling case for projects to a range of stakeholders.
We know that people from certain backgrounds and identities are often excluded in progressive movements and we’re committed to doing what we can to correct this.
So:
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We particularly welcome applications from marginalised groups, especially people of colour and other ethnic minorities, people who identify as LGBTQIA, Disabled people and those who identify as working class or have done so in the past.
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We know the work goes way beyond "diversity", it's about making the space inclusive too. So we are continuously working on that at NEON. So far this includes tangible things like a flexible work policy so people have genuine flexibility around where and when they work and a 28 hour week as standard; a gender-neutral parenting/leave policy, an anti-oppression strategy which is held at senior level given how important it is to the organisation. It also includes the day-to-day work of creating psychological safety for everyone at NEON and celebrating the wisdom of black, indigenous, queer, Disabled and other cultures in the way we work and behave
There are no formal education requirements for this role. As long as you can show us you have the skills we don’t mind where you got them from! Also important to us is your potential to learn and grow in the role so even if you don’t have 100% of the skills listed we want to hear from you.
Dates:
Application deadline: 28th June 2026, 11.59pm
Interview dates: First round of interviews: 8th & 9th July 2026, second round of interviews: 14th July 2026
Please visit our website for more details and to apply.
The client requests no contact from agencies or media sales.
Battersea is seeking a Service Improvement Manager for a one-year opportunity leading meaningful change in our London cattery. This is an ideal role if you’re ready for a career change and want to make a real difference.
Our London cattery cares for over 130 cats every day, supported by a dedicated team of more than 45 colleagues working seven days a week across intake, welfare, and rehoming. Working closely with behaviour, clinical, and foster teams, the centre successfully rehomes at least 1,000 cats each year, offering a rewarding environment for anyone who wants to see the direct impact of their work.
We are now looking for an experienced leader to review how our service operates and improve the flow and efficiency of our processes. You’ll lead a programme of service evaluation and continuous improvement, driving practical changes that deliver better outcomes for cats and a more engaging experience for our teams. This role could be a great fit if you’re motivated by making a difference through improvement.
Reporting to the Head of Centre Operations and working closely with the London Centre Manager, you’ll shape and deliver improvements that align with Battersea's culture and long-term ambitions. This role combines strategic thinking with operational leadership, requiring someone who can bring people on the journey and embed lasting change.
You don’t need an animal welfare background, we welcome candidates from sectors such as health and social care, retail, or customer service. What matters is your ability to lead change, improve services, and your enthusiasm for making a positive impact. This role is a great opportunity for someone who loves animals and is looking for something more meaningful in your next role.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Working with our animals:
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 18th June 2026. Shortlisting will take place on 19th June.
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): First Stage Interview (Online): 23rd June 2026. Second Stage Interview (In-Person): 30th June 2026
For more information about the role, please download our Recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Location-UK, London or London whereabouts
Department- Business Support
Reports to (Line Manager): Director of Finance and Business Support
Responsible for( Line managing): IT Officer and Operations Officer
Grade: E
Contract Type: Open-ended contract
About HelpAge
HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.
Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.
About the Job
The IT & Operations Manager plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations and IT services to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World.
The role is responsible for leading the development and delivery of operational and IT services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.
Key areas for impact/influence and responsibilities
To make an impact and influence, the role holder will:
Strategic Operations & IT Leadership
· Lead the development and delivery of the annual Operations & IT plan, budget, and reporting.
· Provide oversight of operational performance through Business Intelligence (BI), KPIs, and regular analysis.
· Manage the Operations & IT risk register, including operational, IT, and cybersecurity risks and incidents.
Operational Systems, Policies, and Services
· Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, systems, and cybersecurity.
· Provide operational advice and support to Global Teams and clusters in London and overseas.
· Support localisation processes, including country office operations and office closures as required.
· Maintain the organisation’s IT resources and infrastructure ensuring they are adequate to our needs and fit for purpose.
· Ensure maintenance of the digital assets and equipment register.
IT Strategy and Digital Enablement
· Lead the organisation’s IT roadmap and delivery of key IT projects and digital tools.
· Ensure appropriate cybersecurity measures are in place and lead the management of cyber incidents.
· Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.
People Management and Collaboration
· Line manage Operations & IT staff and coordinate communities of practice across operational areas.
· Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.
· Manage the Operations & IT budget and ensure efficient use of resources.
Skills and experience required
The successful candidate will bring:
· Experience managing projects and task groups to improve operational practice and processes.
· Strong analytical skills, including data analysis, reporting, and identification of trends.
· Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.
· Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.
· Ability to provide efficient, responsive operational and administrative support within a changing organisational context.
· Strong collaboration skills and ability to work across teams, functions, and with external partners.
· Alignment with HelpAge values: impact, learning, partnership, and inclusion.
How to apply
Interested candidates are invited to submit their application, including a detailed CV and a cover letter only demonstrating how their skills and experience align with the requirements of the role not later than the deadline 17 June 2026.
Please submit your application through the specified channel, clearly indicating the job title in the email subject. Due to the high volume of applications, only shortlisted candidates will be contacted.
Interested and experienced candidates are requested to submit their CV &Cover Letter Only to the email provided.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join RCR Learning as our Digital Learning Production Scheduler, playing a central role in delivering high quality digital learning experiences for clinical radiologists and clinical oncologists across the globe.
We are building a world class digital learning library that supports doctors at every stage of their careers strengthening professional development, improving clinical practice, and ultimately enhancing patient care.
To help us achieve this, we’re looking for a proactive and detail driven production specialist who can bring clarity, structure and momentum to our digital learning production workflows. As our Digital Learning Production Scheduler, you will own the end to end production lifecycle of multiple digital learning resources: from scoping and scheduling through design, development, quality assurance and release.
What you’ll be doing
- Plan, track and coordinate digital learning production across multiple projects
- Keep schedules and trackers up to date, ensuring everyone has a clear view of deadlines, dependencies and risks
- Work closely with our Learning Designers, Digital Content Developers, SMEs and Project Leads to keep delivery on track
- Maintain strong production processes — intake, prioritisation, reviews, approvals and release
- Proactively identify risks, bottlenecks and slippage, working with the Digital Learning Manager and Digital Learning Project Manager to keep projects moving
- Support rigorous quality assurance, version control and release management
- Contribute to continuous improvement of processes, documentation and production standards
This is a hands on, highly collaborative role at the heart of our digital learning operation.
What you bring
- Proven experience coordinating digital learning or e learning production, from planning to release
- Confidence managing multiple concurrent workflows with clarity and composure
- Strong organisational and scheduling skills — you love a good tracker!
- Experience supporting QA processes, media checks and issue tracking
- Excellent communication skills and the ability to work smoothly with a wide range of stakeholders included external contributors and SMEs
- A highly detail oriented approach and commitment to maintaining consistent standards
- Confidence using project management and collaboration tools such as Asana, Jira, Teams or SharePoint
Experience with SCORM/xAPI standards, accessibility (WCAG), and working with freelancers or external suppliers is desirable, but not essential.
At RCR Learning, you’ll be part of a dynamic, supportive team designing innovative learning solutions that genuinely make a difference to clinical practice. You’ll help ensure that every course we deliver is high quality, accessible and impactful — contributing to better training for doctors and better outcomes for patients.
If you’re passionate about structure, quality and delivering meaningful digital learning, we’d love to hear from you.
Why join us
- Make a difference to the lives of Doctors and medical specialties
- Hybrid working – up to 60% remote
- Modern working environment with home‑working equipment provided
- Generous annual leave, plus the option to buy up to 5 extra days
- Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service
- Excellent pension scheme
- Sabbaticals (5+ years’ service) and secondment opportunities
- Interest‑free season ticket loan and cycle to work scheme
- Employee Assistance Programme
- Long service recognition awards
Make a Real Difference in a Child's Life
At Barnardo's, we believe in children – no matter who they are or what they've been through. We work to build stronger families, safer childhoods, and positive futures.
As part of our Fundraising & Marketing department, the digital team plays a critical role engaging audiences across various digital channels to drive action across time money voice. We're looking for an experienced and ambitious Digital Loyalty Manager to drive our digital loyalty programme forward to build connection with our supporters and customers, building loyalty and life-time value.
What You'll Be Doing as the Digital Loyalty Manager
- Developing digital stewardship and loyalty strategies to maximise the lifetime value of supporters and customers
- Identify and drive growth in the digital loyalty programme (primarily email and SMS) to unlock additional income growth and encourage repeat giving/purchases
- Lead, motivate and empower the wider digital loyalty team, harnessing their expertise and building capabilities through effective leadership
- Build a culture of high-performing multi-disciplinary teams from across the charity to drive performance through integration and collaboration
- Embed an audience, data-led approach to our digital journeys, putting customer/supporter experience at the heart of every decision
This is a varied, fast-paced role that is at the heart of driving digital income growth at Barnardo's which combines strategic planning with operational delivery. You'll be part of a committed team that shares learning, supports wellbeing, and is united in a clear mission: delivering change for children.
What We're Looking For
We're looking for a Digital Loyalty Manager who has:
- Substantial digital/email marketing and fundraising experience with a track-record of success
- Experience of developing impactful and relevant digital supporter experiences, part of a holistic customer/supporter experience and journey
- Experience of planning, implementing and evaluating campaigns, including both fundraising or marketing programmes and strategic or process change projects.
- Experience of using customer/supporter and market data to inform ideas and strategic plans
- A significant understanding and knowledge of digital marketing and how this can support acquisition and growth.
- Excellent written, communication and interpersonal skills
You'll also be able to attend in-person meetings at least once a month in central London, and occasionally elsewhere in the UK.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible
The client requests no contact from agencies or media sales.
Website and Digital Marketing Officer
Exciting opportunity for a Website and Digital Marketing Officer – make an impact today!
Anna Freud is seeking a Website and Digital Marketing Officer to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
Our EDI commitment
We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.
We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.
As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.
What we offer
We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.
What you’ll do
In this role, you’ll help shape how Anna Freud shows up online, creating and improving digital content across our websites and paid social channels so that children, young people, families and professionals can easily find what they need and take meaningful action.
- You’ll update pages in our CMS, build landing pages and make sure content is clear, engaging and easy to navigate, helping users move smoothly through the website
- You’ll review performance data through GA4 and other tools, spot opportunities to improve SEO, user journeys and conversions, and turn those insights into practical changes
- As the Website and Digital Marketing Officer, you’ll help make sure our websites are accessible, intuitiChampion a strong user experience ve and effective, supporting UX improvements, testing new ideas and helping troubleshoot technical issues
- You’ll work with teams and subject matter experts to bring content to life online, advising on digital best practice and helping shape the most effective way to present information
- You’ll manage paid activity across platforms like Meta and LinkedIn, advising on strategy, audience targeting and creative, then using results to keep improving future campaigns
What you’ll bring
As the ideal candidate, you will be an experienced and proactive digital professional with strong website and paid social media expertise, able to create engaging online content, use performance data to drive improvements and work collaboratively with colleagues to deliver an accessible and effective digital experience across Anna Freud’s platforms.
- You will have proven experience using content management systems (CMS) to update and maintain websites, with strong attention to detail and confidence troubleshooting website issues
- A strong understanding of SEO, user experience and accessibility best practice, with the ability to improve digital journeys and optimise website content
- Experience using GA4 and other analytics tools to monitor website performance, identify opportunities and support data-informed decision making
- Experience planning and delivering effective paid social media campaigns across platforms including Meta and LinkedIn, with the ability to review performance and improve return on investment
- Strong communication and stakeholder management skills, including the ability to collaborate across teams, write and proofread content for digital channels, and manage competing priorities to deadlines
Key details
Hours: Full-time 35 hour per week, usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible.
Holidays: 27 days plus Bank Holidays FTE
Term
Salary: £36,000 FTE per annum, plus 6% contributory pension scheme
Location: hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London office (4-8 Rodney Street, London N1 9JH)
Contract type: Permanent.
Next steps
Closing date for applications: midday (12pm), Friday 12 June 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview: shortlisted applicants will be notified no later than "Wednesday 17 June 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews: will be held in week commencing 22 June 2026
How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.
Questions?
Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.
Our vision is a world where all children and young people are able to achieve their full potential.
The client requests no contact from agencies or media sales.
A leading UK-based higher education partnership is seeking an exceptional Programme Manager - Strategic Projects to lead a major institutional transformation programme.
This is a pivotal leadership role responsible for shaping and delivering a large-scale integration across two complementary organisations. The programme will bring together diverse academic, research and operational strengths to establish a future-facing institution with a strong focus on innovation, sustainability and real-world impact.
You will be accountable for designing and leading a complex, multi-year programme, ensuring effective governance, structured delivery, and realisation of long-term benefits. Working closely with senior stakeholders, you will drive alignment across academic and professional services functions, manage interdependencies, and navigate a highly nuanced stakeholder landscape.
Key responsibilities include:
- Establishing programme structure, governance, and delivery frameworks
- Leading multiple workstreams across academic, operational, digital and estates functions
- Managing risks, dependencies and programme performance
- Providing clear, high-quality reporting to executive stakeholders
- Building alignment across differing cultures, priorities, and operating models
We are looking for a strategic programme leader with experience of delivering large-scale organisational change in complex environments. You will bring strong stakeholder management skills, credibility at senior level, and the ability to lead through ambiguity while maintaining pace and focus.
This is a unique opportunity to play a central role in shaping a transformational initiative with significant national and global relevance.
Please apply in the first instance and we will contact suitable candidates for further conversations.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Steven Fraser at Prospectus.
About This Job
This job is to work with the cadet media and communications team in creating and delivering digital marketing strategy to increase awareness of the Combined Cadet Force (CCF) mainly through digital platforms including our website and social platforms with the target of increased traffic, awareness, and recruitment. It is an exciting new role with lots of opportunity for personal and professional growth in a hard-working team.
Essential Skills
· A recognised qualification or proven success in digital marketing
· Hands on marketing / communications experience
· Minimum of 1 year experience in marketing
· Knowledge of digital marketing and communications practices
· Content creation abilities
· Use of social media to achieve marketing and communications objectives
· Awareness of graphic design principles and familiarity with Illustrator, Photoshop, or other imaging / graphic design software
Please refer to the attached Job Description for further information.
Our charity
The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining CCFA you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· The ability to work both from home and from our Aldershot office.
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Sunday 14th June 2026.
Interviews will be held in person during the week commencing Monday 29th June 2026.
While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check, Right to Work check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
The Sir Martin Gilbert Learning Centre is an educational charity whose mission is to educate young people about who Jews are and the contributions they have made to society. Our free workshops are integrated with the National Curriculum and rooted in academic research. Since launching in January 2024, we've reached over 5,800 students and built partnerships with schools across England, Scotland and Wales.
We're now entering an ambitious phase of growth, developing deeper relationships with select Focus Schools and building towards a national reach of 25,000 students per year.
The role
This is far more than a management job. As our first School Partnerships Manager, you'll lead our outreach to schools and play a central role in shaping how the Centre develops and grows. Working closely with the Director, you'll drive the number of schools accessing our programmes, deepen relationships with existing partners, and help design our Focus School programme from the ground up.
You'll spend your time:
- Building and stewarding relationships with teachers, heads of department, and senior school leaders
- Proactively identifying and contacting prospective partner schools through outreach, networking and events
- Managing the full partnership lifecycle, from first contact through booking, delivery and follow-up
- Shaping our Focus School programme and contributing ideas for curriculum development
- Representing the Centre at conferences and educational events
This job is for you if…
- You have experience working directly in or with schools, and understand what motivates teachers and senior leaders
- You've worked in relationship management, outreach, partnership development, sales or business development
- You're a confident, persuasive communicator - comfortable on outreach calls, in writing, and presenting in person
- You're self-motivated, well organised, and thrive in a small, ambitious team
- You're genuinely committed to our mission and excited to help shape a young charity at a pivotal moment
- You're committed to safeguarding and the welfare of children and young people
We welcome applications from candidates of all backgrounds and are committed to equity, diversity and inclusion in everything we do.
Please see the full Job Description for key responsibilities, person specification, and other useful information.
Helping schools discover Jewish history, culture & heritage through free, curriculum-linked workshops led by top UK academics.
The client requests no contact from agencies or media sales.
About the Bureau
We are the UK’s largest independent investigative journalism organisation and we exist to inform the public about the realities of power in today’s world. Our investigations expose systemic wrongs, challenge misinformation, and spark change.
We work strategically and collaboratively to maximise the impact of our fact-based reporting and share our findings openly with local, national, and international media outlets to reach as many people as possible.
About the role
Reporting to the Chief Operating Officer and working as part of the Operations team, this is a critical role at the centre of the Bureau’s financial set-up. You will lead the day-to-day financial management of the organisation’s income and expenditure across multiple projects.
The Bureau is entering an exciting period of development, with a growing focus on building our direct audience and diversifying revenue streams. The Finance Manager will play a key role in strengthening the organisation’s long-term sustainability and resilience, while helping to deliver its strategic objectives.
Key Responsibilities:
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Manage all bookkeeping functions, payroll, accounts payable, and receivable
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Prepare monthly, quarterly, and annual management accounts
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Oversee cashflow management and banking controls
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Collaborate with the CEO, COO, and Editors to develop annual budgets that support organisational growth and project delivery
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Work with the COO to analyse financial performance and identify current and future funding needs
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Work with the fundraising team to develop budgets and financial information for grant applications
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Prepare financial reports for senior management, funders, and the Board of Directors
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Coordinate the annual audit process and preparation of statutory accounts
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Provide financial analysis and insights to support informed decision-making
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Liaise with external partners, including auditors, payroll providers, banks, and HMRC
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Ensure compliance with financial regulations, donor restrictions, and internal policies
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Maintain and improve finance systems, processes, and controls
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Support colleagues across the organisation with finance-related queries and knowledge sharing
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Attend and contribute to finance committee meetings and wider team meetings
What we are looking for
We want someone proactive, organised, and collaborative, with excellent attention to detail and accuracy. The Finance Manager will need to take a solution-focused approach, enjoy working across teams, and be motivated by the challenge of building our long-term financial resilience.
You will also share our commitment to fostering an inclusive, welcoming and supportive culture across the Bureau.
You’ll be joining the Bureau at a pivotal moment in its development and this role offers a high level of autonomy, close collaboration with senior leadership, and the opportunity to enable work that creates meaningful impact in the world.
Skills and experience
Essential
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Professional accountancy qualification (ACCA, ACA, CIMA or equivalent), or equivalent demonstrable experience
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Strong financial management and analytical skills
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Confident communicator, both verbally and in writing
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Experience in producing management accounts and supporting VAT returns
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Experience in budgeting, forecasting, cash flow management, and financial reporting
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Experience in improving financial processes, systems, or ways of working
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Ability to manage competing priorities and work to deadlines in a fast-paced environment
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Experience working in a non-profit, charity, or similar mission-driven organisation
Desirable
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Experience using NetSuite, Oracle, or similar accounting systems
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Understanding of commercial income streams (e.g. reader revenue, membership, sponsorship, B2B)
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Ability to apply strategic thinking within the scope of the role
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Experience using automation tools or digital systems to improve efficiency and boost capacity
Benefits
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25 days of annual leave
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Option to work a nine-day fortnight – (by reduction in annual leave. For part-time staff, this will be prorated according to contracted working pattern)
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Flexible and hybrid working arrangements
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EAP – Employee assistance programme
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Enhanced sick pay
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Enhanced maternity and paternity pay (after 12 months’ service)
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Learning and development opportunities
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Cycle to work scheme
How to apply
The Bureau is committed to being an equal opportunity employer. We strive to create a diverse, inclusive, and adaptable environment where people are encouraged and supported to do their best work. We welcome applications from those belonging to groups traditionally underrepresented in the media. We are happy to consider flexible working options.
Please also fill out our Equality Monitoring Form on our jobs page, which is anonymous, so we can better track who we are reaching.
To be considered for this job, you must have the right to live and work in the UK
To apply to be our Finance Manager, please email your CV and covering letter to the email located on our jobs page by 6 pm on Wednesday, 8 June 2026. Interviews will take place in mid/late June.
The client requests no contact from agencies or media sales.
Play a leading role in shaping the future of Saferworld’s philanthropic partnerships and help drive funding that supports peacebuilding around the world. This is an exciting opportunity for an experienced relationship builder to grow a high potential income stream with real global impact.
Saferworld works to prevent violent conflict and build safer lives across Africa, Asia and the Middle East. As our Philanthropy Manager, you’ll join a committed, values‑driven team working in solidarity with people affected by conflict. You’ll lead on a portfolio of established philanthropic partners while also identifying and cultivating new opportunities that align with our mission and principles.
This is a role with genuine scope for creativity and innovation. You will shape cultivation strategies, co‑create funding opportunities with colleagues and partners, and represent Saferworld externally to deepen relationships and secure high‑value, multi‑year support. You will also help position the organisation to engage high net‑worth individuals, foundations and donor‑advised funds as we diversify our income.
Working closely with programme, policy, communications and finance teams, you will ensure our proposals, reports and donor care reflect the quality, impact and integrity of our work. A smaller part of your role will involve overseeing individual giving and gifts in wills, supported by the Funding Officer.
If you are motivated by building meaningful partnerships, influencing change, and contributing to a more peaceful world, this role offers the chance to make a tangible difference while shaping a growing area of work at Saferworld.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Location: Home based- Please note that while the role is primarily remote, candidates must be based in the UK due to periodic travel requirements, including attendance at conferences and other in-person meetings.
Hours: Part time - 18 hours
Terms: One-year fixed term contract (with a possibility of extending the role funding allowing)
Salary: FTE £24,750 (actual £11,880)
Pension: NEST Scheme
Annual Leave: 28 days pro rata (inclusive of bank holidays)
Normal working week: 37.5 hours
What we can offer you:
• Flexible, remote working from home.
• A positive and friendly staff culture.
• Annual in-person meet-ups as a team.
• Laptop and Phone as required.
• Option to discuss and set your own regular working hours.
• The opportunity to make a difference to a growing charity and a large, engaged
community.
• Organisation wide shut down at Christmas in addition to your holiday entitlement
ABOUT US
PANS and PANDAS are complex neuro-psychiatric conditions which are frequently
misunderstood and misdiagnosed. PANS PANDAS UK are the only charity in the UK
working to improve outcomes and ensure brighter futures for people affected by PANS and PANDAS.
We provide support and information to families, and work tirelessly to inform medical
practice, raise awareness, engage with medical, social work and educational
professionals, and much more.
We are a small team based at home in various UK locations. We keep in touch frequently online and have a warm, supportive and positive culture.
OVERALL PURPOSE
The Education Training Development Manager will lead the operational development, and delivery of the national education training programme, ensuring it aligns with organisational priorities and emerging national guidance. The role is responsible for the coordination, growth and quality assurance of PANS PANDAS UK’s national CPD training offer for teachers and educational psychologists (EPs), supporting the development and delivery of high‑quality training modules and strengthening partnerships.
The role reports to and works in close collaboration with the PANS PANDAS UK Education Lead, who retains overall ownership, strategic responsibility and final decision‑making authority for the training programme and the wider education strategy.
Central to this role is working collaboratively with the PANS and PANDAS community and the Youth Advisory Board (YAB) to ensure all training is informed by lived experience.
Key Responsibilities
Programme & Content Development
- Jointly review, update and refine existing CPD materials with the Education Lead, informed by national guidance and emerging research, with the Education Lead holding overall responsibility
- Support development of new training modules and associated materials.
- Explore future delivery models to expand national reach and scalability.
- Identify opportunities for integration of PANS or PANDAS training/materials within University/Initial Teacher Training (ITT) and other relevant programmes.
- Work collaboratively with the PANS PANDAS community and Youth Advisory Board (YAB) to ensure training reflects lived experience.
Trainer Recruitment & Capacity Building
- Recruit and induct additional trainers.
- Support trainer development.
- Maintain consistent quality standards.
- Deliver priority or pilot training sessions when needed to help support programme growth and maintain delivery capacity.
Strategic Programme Oversight
- Provide leadership and direction for the development and delivery of the national education training programme within the strategic framework set by the Education Lead.
- Ensure training content and delivery models align with organisational priorities and upcoming national guidance.
- Lead long-term programme planning, sustainability and continuous improvement.
Partnership Development & Sector Engagement
- Build relationships with MATs, LAs, Universities and other national relevant organisations.
- Work with the charity Communications and Engagement Officer to promote the training models across social media and education networks.
- Attend and present at education sector events and networks to raise awareness of training opportunities.
Commissioning & Income Support
- Develop commissioning packages tailored to MATs, LA’s and other relevant organisations.
- Support pricing structures.
- Identify sustainable income opportunities for the charity via the training.
Quality Assurance & Evaluation
- Oversee monitoring and evaluation processes.
- Prepare reports for the charity as required.
Operational Coordination
- Coordinate scheduling, setup and delivery logistics for all training sessions.
- Manage bookings, confirmations, resource distribution, attendance recording and data collection
- Lead regular training team meetings to support planning and quality assurance.
- Support management and storage of training assets.
- Maintain regular communication with the Education Lead.
Working Environment & Culture
- Remote and flexible working within a digitally enabled national team.
- Supportive work–life balance, flexible leave arrangements and an organisational shutdown during part of December.
- Commitment to equality, diversity and inclusion, with lived experience valued.
Skills, Knowledge & Experience
Essential
- Relevant qualifications (teaching, SEND, adult learning, training design, project management).
- Ability to set priorities and align training with national guidance.
- Experience shaping or influencing SEND practice or programme development within an education context.
- Relationship building skills within the education sector.
- Strong organisational and project management skills.
- Excellent communication skills.
- Ability to work independently and as part of a team.
- Knowledge of the UK education sector.
- Familiarity with digital learning platforms.
- Willingness to gain an in depth understanding of PANS or PANDAS.
- Ability to work sensitively and confidently with the PANS and PANDAS community, including the YAB, creating safe and inclusive spaces.
Desirable
- Degree-level education or equivalent professional experience
- Experience contributing to strategic planning within education, a charity or Local Authority.
- Experience with CPD
- Experience leading multiagency or cross sector initiatives.
- Lived experience of PANS and PANDAS
Please do not submit your application by email, use the Charity Jobs application process.
Please do not use AI to write your covering letter, we really would much prefer to hear from you in your own words.
Please don't hesitate to ask if you have any questions about the role.
PANS PANDAS UK is the only UK charity supporting children and families living with the neuropsychiatric conditions PANS and PANDAS.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Care4Calais and the Legal Access Department
Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.
In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in difficult and dangerous conditions.
Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing psycho social support and interaction, including language lessons, sport and music workshops. We also help with vital access to medical and educational services.
Our Legal Access Department is an access to justice project that exists to support people seeking asylum in the UK by facilitating access to legal representation and offering holistic support to people throughout the asylum process. The department, made up mostly of specially trained volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone. We conduct one-to-one, complex casework for people seeking asylum for a variety of matters, over the years we have supported thousands of people to secure legal representation. Our current casework channels include securing legal representation and support for people’s asylum claims, challenges to unsuitable accommodation and potential removal from the UK (for example under the current UK-France ‘One in One out’ deal), and support for young people in their age dispute matters. Our teams work remotely across the UK. The Department seeks to adapt and amend our services based on the needs of the communities that we work with.
About the role
The aim of the role is to support and inspire volunteer teams to undertake the individual one-to-one casework and support that lies at the heart of what the Legal Access Department does, furthering access to justice for people seeking asylum and refugees. The Casework Manager will be responsible for the casework conducted by our Asylum Team, which focuses on securing legal representation for our client's asylum claims and offering holistic support through the difficulties of the asylum process. Casework managers will use their experience and understanding of the UK asylum system and conducting complex casework to guide their teams, working collaboratively with each other and the Head of Department to respond with agility to a fast-moving policy environment.
Responsibilities
Volunteer Management
- Lead existing team(s) of volunteers to undertake their specified roles as agreed with the Head of Department
- Conduct quarterly 1:1s with volunteers to give and receive feedback, reaffirm commitments, review caseloads, support with more complex cases, and ensure volunteer wellbeing. Escalate any issues and/or concerns to the Head of Department where necessary.
- Motivate and engage volunteers, taking into account the remote nature of the roles, collaborating with other Casework Managers.
- Facilitate regular team meetings and/or virtual drop ins for volunteers to ensure continued engagement and space to raise issues or concerns.
- Support volunteer caseworkers undertaking their roles, providing advice on casework and stepping in to support clients where required. Provide casework cover when volunteer caseworkers are otherwise unavailable.
- Supervise the casework conducted to ensure that volunteer caseworkers adhere to casework procedures so that every client receives the same level of service. Where volunteers may struggle to adhere to procedures ensure that concerns are identified and raised in a timely manner to reach an appropriate solution.
- Support volunteers to raise safeguarding / protection concerns through the appropriate channels. Escalate concerns where necessary. Support volunteer caseworkers through debriefs.
- Recruit, train and onboard new volunteers with the support of the Head of Department as required.
- Manage own, limited, complex caseload of clients where required to support the volunteer casework team.
Casework Management
- Oversee the appropriate collection and management of confidential client information and data, ensuring that volunteers adhere to organisational policy at all times.
- Keep team procedure documentation up to date, implementing changes where required to keep pace with the ever-changing policy environment. Work with the Head of Department to proactively adapt the casework services provided to suit the needs of the communities we work with.
- Work with the Head of Department to proactively identify systemic issues seen regionally and/or nationally and influence the direction of the Department. Contribute to evidence gathering and furthering strategic litigation cases supported or undertaken by the Department.
- Report on team progress to the Head of Department via pre-arranged channels and format.
- Attend relevant external meetings representing the organisation as needed, ensuring that knowledge and learning is shared across the department.
- Build and maintain robust understanding of the policy landscape impacting people seeking asylum in the UK, identify and attend external training opportunities, ensure that any learning is passed on to other staff and volunteers across the organisation.
- Build and maintain relationships with key partners and stakeholders, including, but not limited to local authorities, legal teams, and other NGOs focused on support of people seeking asylum.
- Attend and contribute meaningfully to team meetings
Person specification
- In-depth understanding of the UK asylum system
- Dedication to social justice with a clear understanding of the challenges faced by vulnerable populations, or a willingness to learn about these
- Ability to work sensitively with a diverse range of people, demonstrating cultural competence, respect and compassion
- Able to build positive relationships with a range of stakeholders including those from displaced communities, legal teams, and other charities
- Clear leadership ability, with the capability to act with initiative and drive
- An understanding of the volunteer experience including potential challenges volunteers may face
- Self-motivated and used to managing multiple priorities to meet deadlines
- Collaborative team member with excellent verbal and written communication skills
- Strong digital literacy, including ability to work on Google Workspace and Office 365
- Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset
Whilst not essential, we welcome applications from people with the following skills
12. Proficiency in one or more of the languages spoken within asylum seeking communities, such as, but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic
13. Experience leading and managing volunteer teams from varied backgrounds
Application process
Please apply via CharityJob and submit your CV and a letter of interest. In this, please outline your interest in the role and how you meet the criteria set out in the ‘person specification’. Please include any skills, relevant experience and examples of how you exemplify each point. We recognise that skills and experience come from more than just employment history and encourage anyone who meets most of the specification for this role to apply, even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us at admin [@] care4calais .org to set up an informal chat with our staff. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant.
The recruitment process will include two interview stages which will both be conducted online. We will be reviewing applications as they arrive and reserve the right to close the advert before the closing date. Care4Calais receives a very high volume of applications for roles we advertise and therefore we are unfortunately unable to offer feedback to applicants who are not successful in securing an interview. We do, however, thank you for your interest and taking the time to apply for this role.
Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration systems.
We are a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system.
As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.
We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment). In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation.
Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview. If you are a candidate with lived experience, please let us know in your application. We respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so.
If you have any questions about this or need additional support with the application process for any reason, please contact us at admin [@] care4calais .org
The client requests no contact from agencies or media sales.

