Head of community services jobs

Lead a pod in our long-running Floating Support service: hold the relationships, develop placement students, and stay close to the work.

At Likewise, the core of what we do is build meaningful one-to-one relationships with people who are finding life difficult, and use those relationships to help people feel supported and make change.

We're recruiting a Pod Leader to join our Floating Support team. As a Pod Leader, you are the person who holds that relationship with every client in your pod. You know them, stay alongside them over the long term, and are accountable for their support, even though many of the visits are carried out by the placement students you lead. You're the person who stays, while others come and go around the work.

You also play a big part in developing your students. Most arrive with no experience of this kind of work, and a lot of what makes a pod work well is the way you help them learn to do it.

Floating Support has been running for over twenty years. It's long-term, flexible support for adults in Camden, in sessions of around two hours, wherever works for the person. We reopened referrals in 2024, and the service is growing, which is part of why this role matters.

Likewise is a community-centred mental health and wellbeing charity based in Camden. We believe that people thrive when they have access to meaningful relationships, supportive communities and opportunities to contribute. We're also committed to building a different kind of organisation, one that values trust, learning, autonomy and shared responsibility.

You don't need a specific qualification to apply, and we welcome people from a range of backgrounds. But this is not an entry-level role. We need people with a good amount of work experience behind them, including some real experience of support work, whether paid or through volunteering. We're more interested in how you are with people, how you think and how you work than in your CV on paper.

If that sounds like you, we'd love to hear from you. 

Early applications are encouraged - we may conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

PURPOSE OF POSITION

This role will be responsible for developing and reviewing organisational standards of support in line with contractual and regulatory standards, leading on quality assurance, performance monitoring, and continuous improvement as well as supporting compliance and regulatory requirements.

To lead on the development of new models of support practice which are person centred and trauma informed, working closely with operational managers, frontline teams, and the Head of Compliance, the post-holder will ensure that services delivered to vulnerable adults are safe, effective, person-centred, compliant, and consistently achieving positive outcomes.

The role will provide strategic oversight of quality and performance data, lead on the interpretation and analysis of operational and compliance information, identify emerging risks and trends, and support leaders to implement improvements. The post-holder will also drive organisational learning, promote consistency in practice across services, and lead the development of a robust framework to capture and embed the resident voice in service delivery and improvement. Enabling residents to have a significant contribution in shaping services and contributing to an inclusive and safe community. In addition, this will support contributing to achieving the social housing consumer standard around transparency, influence and accountability.

RESPONSIBILITIES & ACCOUNTABILITIES

Quality Assurance and Performance Oversight

• Lead the quality assurance function across support services

• Review and analyse and interpret quarterly performance, identifying risks, trends, gaps, and areas of concern, as well as providing solutions

• Provide comprehensive analysis and evidence-based recommendations to operational and senior management teams

• Ensure quality standards are consistently applied across all services

• Monitor service delivery against contractual, regulatory, and organisational standards

• Produce high-quality reports identifying key findings, themes, risks, opportunities, and improvement actions to support strategic and dynamic problem solving, as well as continuous improvement

• Maintain oversight of our Service Improvement Plan and monitor progress against agreed actions and outcomes

Data Analysis and Insight

• Lead on the collection, interpretation, and deep analysis of operational, performance, quality, compliance, and outcome data

• Translate datasets into meaningful insights to support informed decision-making

• Identify emerging trends, performance risks, and opportunities for service enhancement

• Produce executive summaries and reports for senior leadership teams and governance meetings

• Use data to drive continuous improvement and demonstrate service impact

Development of Support Practice

• Be responsible for developing person centred and trauma-informed practice standards for our support services

• Contributing to creating a Psychologically Informed Environment across the organisation

• Develop our reflective practice offer across all services

• Lead on the development and implementation of an accredited programme of independent living skills activities for our residents

Impact and Performance Management/Reporting

• To lead on impact and performance, providing leadership and line management to Impact Specialist

• Lead and facilitate regular KPI and performance review meetings with Frontline Management and services

• Challenge and support managers to understand performance outcomes and develop improvement plans

• Track progress against agreed targets and improvement actions

• Ensure accountability and ownership for quality and performance outcomes across services

• To maintain up to date project management and reporting records

• To write and present regular reports for senior management and external stakeholders/partners, on the development and progress of Quality Assurance.

• To contribute to the updating of InForm to capture performance requirements

Practice Development and Workforce Support

• Design and deliver workshops, quality forums, and learning sessions for frontline staff and managers

• Promote consistency of practice across all services

• Share learning from audits, complaints, incidents, safeguarding concerns, resident feedback, and performance reviews

• Develop resources and tools to support high-quality, person-centred service delivery

• Foster a culture of continuous learning, accountability, and quality improvement

Resident engagement and accountability

• To lead on the development of a programme of resident engagement, empowerment and involvement, which targets resources to build strong, sustainable support services that engage proactively with local communities

• Establish meaningful opportunities for residents to influence service design, delivery, and improvement through expression of voice, listening, connecting and motivating each other; promoting a culture of co-production

• Develop methods for gathering, analysing, and responding to resident feedback

• Ensure resident experiences and outcomes are reflected within quality assurance processes

• Provide leadership and management of Resident Engagement Specialist

General

• To attend internal meetings as and when necessary, for example Directorate, Management and Planning meetings

• To undertake such other duties within the competence of the post holder which may be required from time to time.

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

• Experience supporting rough sleepers and homeless people with complex needs, including mental health, substance use and physical health.

• Experience developing and reviewing quality frameworks, audits, service standards, action plans and improvement processes.

• Experience developing and implementing monitoring, evaluation and learning frameworks.

• Understanding of safeguarding and MARAC processes.

• Experience of reflecting critically upon own practice in order to improve the experience for service users

Skills, knowledge & Abilities

• Strong organisational and project management skills, with confident use of Microsoft Office and digital recording, analysis and reporting systems.

• Strong understanding of issues affecting rough sleepers and homeless people with complex needs, including barriers to accessing services, sustaining accommodation and engaging with support.

• Strong analytical skills, able to interpret performance, safeguarding, complaints, incidents, outcomes and resident feedback data into clear recommendations.

• Strong communication and facilitation skills, including leading workshops, learning sessions, reflective practice and quality forums.

• Ability to produce clear reports, briefings and presentations for managers, senior leaders, commissioners, boards and governance forums.

• Sound knowledge of safeguarding, risk assessment, confidentiality, information governance and professional boundaries when supporting vulnerable adults

• Strong understanding of anti-discriminatory practice.

• Good case-management recording skills, ideally with experience of InForm.

Personal qualities

• Flexible and resilient

• Patient and pro-active

• Personable and energetic

• Self-motivated

• High attention to detail and accuracy

• Commitment to the values of compassion, collaboration, inclusion and growth

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Do you believe communities are central to preventing violence and creating safer neighbourhoods? Salford CVS is looking for a Development Worker (Violence Reduction) to support a community-led programme in Little Hulton, working alongside young people, residents and local organisations to identify priorities, shape solutions and drive positive change. 

You'll build relationships, facilitate community engagement and co-design activities, amplify youth and community voices, and help local partners deliver initiatives that address the root causes of violence. If you're passionate about working with young people, strengthening communities and making a lasting impact, we'd love to hear from you. 

Main purposes of the post

To support the delivery of the community-led violence reduction programme in Salford, working with young people, communities and VCSE partners in Little Hulton. 

The Greater Manchester Combined Authority and Greater Manchester Violence Reduction Unit worked with 10GM, other VCSE providers and local communities to co-design our approach to a community-led violence reduction programme. The programme is one of the Violence Reduction Unit’s flagship projects across Greater Manchester and is in line with the ambitions of the Greater Manchester Violence Reduction Strategy and Public Service Reform programme to involve communities to identify priorities, problem solve and direct investment and interventions accordingly. In Salford, the programme will be delivered within Little Hulton.

Hours: Part-time, 18.75 hours per week.

Days: To be confirmed (core hours are worked between 8am – 6pm, Monday to Friday).

Contract: 1-year fixed-term contract, subject to the successful completion of a 3-month probationary period.

Place of work: Salford CVS’ offices in Eccles and within Little Hulton.

The Benefits of Working for Salford CVS:

• 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)
• Enhanced company sick and maternity pay, subject to terms and conditions of service
• Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)
• Cycle to Work scheme
• Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)
• RHS family membership (optional and non-contractual)
• Development opportunities - we support and encourage our staff to progress in their careers (including formal training)
• A supportive working culture - we respect and support one another to do the best we can

We are an accredited Living Wage Employer, Living Hours Employer and Living Wage Funder, ensuring not just our staff are paid the ‘real’ Living Wage but also that any projects we fund can do the same.

For further information and to apply, please visit our website via the ‘apply’ button.

Closing date: Noon on Wednesday, 26th August 2026.

Interviews: Tuesday, 8th September 2026 - in person at Salford CVS’ offices.

Location: Office based – Northmead House, Northmead Road, Creekmoor, Poole BH17 7RP

Hours: 37 hours per week

Salary: £27,050

Contract: Permanent

About CAN – Why work for us?

In every community, people are supported by strong local charities and groups that make a real difference to everyday lives. When these organisations are well supported and well connected, communities are healthier, fairer and more resilient.

CAN exists to make that happen.

When you work with CAN, you are strengthening hundreds of local charities, empowering thousands of volunteers and supporting joined up local action that improves outcomes for people, communities and the system as a whole.

Stronger charities. Healthier communities. Better lives.

At CAN, we strengthen and champion local charities, community groups and volunteers so they can make a bigger difference in people's lives. We're looking for an organised, proactive and people-focused Office Administration Coordinator to help keep our organisation running smoothly and effectively.

This is a varied and rewarding role at the heart of CAN, combining office management, communications, event coordination and facilities support. You'll be the welcoming face of the organisation and play a key role in supporting our team to deliver impact across communities.

We're flexible on the number of hours and can consider both part-time and full-time applications. However, the successful candidate must be able to work from our Poole office at least three days per week Tuesday to Thursday inclusive.

We're looking for someone who:

• Has strong administration and organisational skills
• Is confident managing multiple priorities
• Enjoys working with people and creating a positive experience for colleagues, volunteers and visitors
• Has excellent communication and IT skills
• Shares our values of collaboration, compassion, integrity and respect

If you're looking for a role where your skills will directly support stronger communities and better lives, we'd love to hear from you.

Together, we CAN make a difference.

We offer a competitive salary and great benefits, including a contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, Care First confidential wellbeing support, season train ticket loan or parking permit and much more.

Deadline for applications: Midday 11th August

We will let you know by end of day on 12th August if you are invited for an interview.

Interview date: 20th August 2026

Interview Location: Community Action Network, Northmead House, Northmead Road, Creekmoor, Poole BH17 7RP

Start date: As soon as possible, subject to satisfactory references.

Apply now!

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

The Business Development Consultant will be central to increasing the number and quality of businesses working with Unseen to tackle modern slavery. The role involves representing Unseen at events, leading pitches and presentations, developing compelling proposals, and supporting contract negotiations to secure new business and meet revenue targets. This includes warm-calling prospective partners and leading on email outreach campaigns to build a strong, well-qualified pipeline. Success in this role will depend on the individual being highly proactive in uncovering, creating, and driving new opportunities forward.

We are looking for the successful person to ideally commence this role from beginning October 2026.

To apply: 

• Please complete the application form on our website. This includes a personal statement of 500 words outlining your suitability for the role, and;
• Please send a copy of your anonymised CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is midnight on 16th August.

Interviews will likely be held at end of August.

We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

 Any questions, please contact jobs @ unseenuk. org. 

Help to change the lives of people in Devon and Somerset through financial literacy, wellbeing and employability courses.  No experience necessary, we are looking for excellent communicators who can inspire others and deliver group sessions.

Job Purpose:

To deliver engaging and accessible financial education to individuals and groups across Devon and Somerset,w supporting people to build confidence, improve money management skills, and increase financial resilience. The role involves developing and delivering workshops, building partnerships to expand reach and supporting individuals to apply learning in their everyday lives.

Key Responsibilities Delivery of Education & Training

• Deliver interactive financial wellbeing workshops (both in-person and online)  
• Cover topics such as budgeting, energy efficiency, financial literacy, and resilience
• Adapt delivery to meet the needs of diverse audiences, including those with complex needs
• Create a safe, inclusive, and engaging learning environment
• Engagement & Partnership Development
• Engage with community groups, schools, colleges, and businesses to promote workshops
• Build and maintain strong relationships with partners and stakeholders
• Proactively generate opportunities and bookings for training session

Supporting Participants

• Encourage participants to develop practical money management skills
• Support individuals to build confidence and make informed financial decisions
• Provide light-touch follow-up support to assess progress and impact

Monitoring & Evaluation

• Collect feedback and evaluate the impact of sessions
• Maintain accurate records of delivery and outcomes
• Contribute to reporting requirements and continuous improvement Content Development
• Keep workshop materials up to date, relevant, and accessible
• Adapt content to reflect changes in policy, cost of living, and client needs

Team & Organisational Contribution

• Work collaboratively as part of the Navigate and Wis£rmoney team
• Contribute to service development and innovation
• Uphold organisational values, policies, and safeguarding practices

Person Specification Essential Criteria Skills & Abilities

• Strong communication and presentation skills
• Ability to engage diverse groups in an interactive and meaningful way
• Ability to work independently and as part of a team
• Confidence in building partnerships and generating opportunities
• Competent IT skills, including use of online delivery platforms

Experience & Knowledge

• Passion for financial wellbeing and supporting individuals facing hardship
• Understanding of the challenges faced by vulnerable individuals and communities

Other Requirements

• Ability and willingness to travel across Devon and Somerset (with a focus on Mid Devon, North Devon and Torridge for face-to-face delivery)

Desirable Criteria

• Experience delivering training, workshops, or group sessions
• A recognised teaching or training qualification (or willingness to work towards one)
• Understanding of mental health, financial wellbeing, employability, money management, or debt advice

Personal Attributes

• Enthusiastic, approachable, and engaging
• Empathetic and non-judgemental
• Adaptable and responsive to different audiences
• Motivated to make a positive impact
• Committed to equality, diversity, and inclusion

This is an exciting opportunity for a community engagement professional who wants to help tackle fuel poverty, reduce energy-related inequality and support a more inclusive, sustainable future.

As Outreach Officer, you will work with a diverse and supportive team to strengthen access to Selce’s energy advice services across Greenwich, Lewisham, Bromley and Bexley. You will plan, deliver and adapt outreach activity that engages voluntary sector organisations, frontline workers and residents who are in, or at risk of, fuel poverty. This will include workshops, pop-up events, community publicity and the development of strong referral networks across South East London

The Role:

· Work closely with the Energy Advice and Outreach teams to deliver a joined-up approach to community engagement.

· Plan, organise and deliver energy advice workshops, pop-up stalls, energy cafés and other community-based events.

· Build and maintain strong referral pathways with voluntary, community and public sector organisations, and train frontline workers to identify and refer residents who may benefit from Selce’s support.

· Develop positive partnerships with community centres, local organisations and other stakeholders to reach residents who are in, or at risk of, fuel poverty.

· Keep local organisations and residents informed about Selce’s services through newsletters, direct contact and community-level publicity.

· Maintain constructive relationships with funders, partners and key stakeholders, representing Selce professionally at public-facing events.

· Carry out other duties within the scope of the role and support wider organisational priorities where required.

Person specification

Essential skills, experience and qualities

· Experience of community engagement, outreach, participation or partnership work, ideally with voluntary, community or public sector organisations.

· Confidence delivering workshops, presentations, pop-up stalls or other public-facing activities for a range of audiences.

· Ability to build trusted relationships with community organisations, frontline workers, residents and local partners.

· Understanding of the barriers that can prevent people from accessing advice or support, particularly people experiencing fuel poverty, financial pressure or other forms of disadvantage.

· Strong verbal and written communication skills, with the ability to adapt messages for residents, partner organisations and frontline workers.

· Good organisational skills, including the ability to plan events, coordinate activity, keep accurate records and follow up referrals or partnership actions.

· Ability to work collaboratively as part of a team while also managing your own workload and priorities.

· A flexible, positive and practical approach to solving problems and responding to changing project needs.

· Good attention to detail and understanding of confidentiality, data protection and consent when working with residents, partners and publicity materials.

· Confident user of Microsoft Office and willing to learn new digital systems used for service delivery, monitoring and reporting.

· Commitment to Selce’s aims of tackling fuel poverty, reducing inequality and supporting a fairer, greener energy system.

Desirable skills, experience and knowledge

· Knowledge of domestic energy efficiency, fuel poverty, retrofit, community energy or related advice services.

· Experience giving energy advice or supporting residents with energy, housing, financial inclusion, welfare or cost-of-living issues.

· An energy advice qualification, such as NEA Level 3, or willingness to work towards relevant accreditation.

· Experience using CRM systems or similar tools to record referrals, monitor activity and support project reporting.

· Experience producing newsletters, social media content, flyers or other communications to promote services and engage communities.

· Experience coordinating volunteers, community champions or peer-led outreach activity.

· Good influencing or negotiation skills, with the ability to work constructively with funders, partners and other stakeholders.

· Ability to communicate in another community language spoken locally.

About South East London Community Energy

South East London Community Energy (Selce) was founded in 2014 by people in Greenwich and Lewisham who wanted to help create a clean, fair and affordable energy future.

Over the past decade, we have developed projects that tackle inequality, reduce carbon emissions and support communities at different points in the energy system.

To date, we have built 12 solar arrays on community buildings in South East London and helped 11 buildings improve the efficiency of their lighting systems. We are also developing new share offers to support further lighting upgrades and solar installations on community buildings.

We have supported well over 4,000 households with their energy bills and are now helping homeowners make their homes more energy efficient through the Love Lofts and Future Fit Homes pilot programmes.

About Our Energy Advice Services

Almost one in ten households cannot afford to heat their homes adequately. Our energy advice team provides practical, impartial support to households struggling with fuel bills. This includes advice on reducing energy costs, accessing discounts and grants, changing energy use, fitting small energy-saving measures such as low-energy light bulbs and draught proofing, and securing funded home improvements such as loft or cavity wall insulation and heating upgrades.

Benefits:

25 days annual leave (pro rata)
4% employer pension contribution
Time Off in Lieu (TOIL) for agreed evening and weekend work

Do you want to make a real difference to the lives of people affected by kidney disease?

We’re looking for an experienced manager who wants to be part of work that genuinely transforms lives.

About Kidney Care UK

There are 7.2 million people with some form of chronic kidney disease (CKD) in the UK, equivalent to 1 in 10 people. There are one million people in the UK who have CKD but are not aware of it.

Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the Patient Support Service

The Patient Support Service provides practical, emotional and financial support for anyone affected by chronic kidney disease. Whatever the need presented, we empower people living with CKD and their families and carers to understand their options and make informed choices to positively navigate their experience of CKD. We’ll walk alongside them for as long as they need us to.

About the role

We are looking for a passionate and inspirational individual to lead our Patient Support service across Scotland & Northern Ireland. You and your team will reach kidney patients at their point of need and ensure they are supported or signposted to the services that will improve their wellbeing and maximise outcomes in line with the objectives of the service as directed by the Programme Manager/Head of Service. 

Alongside our other Regional Managers, you will be the national face of Kidney Care UK patient support services, raising awareness of the service and the Charity and building strong relationships with the kidney patients, renal units, Kidney Patient Associations (KPAs), health professionals and other kidney stakeholder groups in your regions. 

Key Responsibilities

• Lead a team of five Patient Support Officer’s to deliver an accessible, valued and effective service across your designated region. Responsibility for the training, development and wellbeing of the regional team. 
• Lead the delivery of Kidney Care UK service and funder required outcomes into service delivery aligned with the Kidney Care Patient Support service strategy.
• Through in-person attendance at stakeholder events and meetings, build strong relationships with key decision makers and influencers in health and care commissioning and delivery in your region.
• Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact on patient experience and outcomes. 
• Using data and insight, report internally and externally with updates on regional issues, needs and challenges to inform service development.
• Manage the budget designated for your region, keeping accurate records of expenditure and reporting.
• Act as an organisational Designated Safeguarding Person in accordance with policy and procedures.

​About you

We’d love to hear from you if you have:

• Understanding of the workings of NHS patient care pathways.
• Experience of delivering patient support services in a kidney or related health condition environment.
• Understanding of kidney disease and the needs of people with kidney disease, their families and their carers.
• The ability to influence, inspire and effectively manage a team.
• Excellent interpersonal skills including the ability to listen, with experience in building credibility with senior external stakeholders and managing relationships with diplomacy.

Experience of working within an NHS charity or large health related fundraising environment is highly desirable,as is understanding of relevant UK benefits legislation and entitlements.

Please note: You must live within one of the regions (Scotland or Northern Ireland) and have the ability to travel within those regions independently and on a regular basis. There may also be some travel across the UK.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere, Charity Comms and NVCO.

Apply today
If you feel the role is for you we’d love to hear from you.

Press Apply, where you will be asked to upload a recent CV which includes a cover letter. In your cover letter please demonstrate in no more than 2 sides of A4 how you meet the person specification within the job description.

CVs submitted without a cover letter will automatically be rejected.

Closing Date: 10th August (9am)

Provisional Interview Dates:

Ist stage interviews: 17th or 18th August TBC

2nd stage interviews 26th August TBC

Please note we will be reviewing applications as they come in and may choose to close the advert early.

We look forward to hearing from you.

Terms and Conditions

Project: Breaking the Cycle of Domestic Abuse and Criminalisation             

Job title: Project Lead and Facilitator (Domestic Abuse)     

Reports to: Head of Justice Programmes

Direct reports: Project Administrator
Start date: To be confirmed

Salary:  £28,721.60 pro rata per annum (£35,902 FTE inclusive of £3,990 Southeast weighting)         

Working hours: 28 hours per week across 4 days

Contract: Fixed-term until 31st March 2029

Location: South London (Women’s Centre and community hubs)

Job Purpose

This role leads and delivers a trauma‑informed, co‑produced programme of group activities for women experiencing domestic abuse and in contact with the criminal justice system.

Key Responsibility Areas

1. Project leadership
2. Programme co-design
    
3. Group facilitation and delivery
    
4. Peer Mentor Development
    
5. Weekly drop in
    
6. Partnership engagement
    
7. Monitoring, evaluation and learning
    
8. Safeguarding and risk management

For the full job description, please see the Recruitment Pack

Amaze seeks a Finance Manager to join our team where your skills and expertise can make a lasting difference.

About the role

As Finance Manager, you will oversee Amaze’s financial operations, ensuring accuracy, compliance, and strong financial management. Your responsibilities include overseeing bookkeeping and payroll, preparing monthly financial reporting, quarterly management accounts, and supporting strategic decision-making through budgeting and forecasting.

We are seeking an experienced, self-motivated and conscientious individual with strong attention to detail who can work effectively as part of a small team to maintain and develop our financial operations. Applicants should have significant relevant experience in a financial management position, alongside a commitment to Amaze’s organisational vision, mission and values.

About working at Amaze

Amaze is your local charity who provide vital support and connection for children, young people and families with SEND in Sussex. We guide children, young people and families through the complex world of SEND. We help them know their rights, feel less alone and get the support they need.  We need people like you to help us in this mission.

At Amaze, we support you. We value creativity and collaboration. You’ll work among a diverse team of compassionate colleagues. We offer training and flexible working. Amaze isn’t just a job—it’s a chance to make a difference.

Take the next step in your career with us and help create inclusive communities in Sussex, where disabled people, and their families, belong and flourish.

We are committed to supporting and promoting equality and diversity, and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve.

• We want to employ staff who have lived experience of disability themselves or as a parent carer of a child, young person or adult with special educational needs or disabilities (SEND).
• We particularly welcome applicants from Black, Asian and minoritised ethnic communities.

If you want to be part of a great team that supports local families, we would love to hear from you. Please see the person specification in the job description for more details on what to include in your application. All applications will be measured against the person specification, so we encourage you to show how your experience meets these listed criteria in your letter. For more details on how to do this, please read our application guidance.

The postholder will coordinate delivery of Spectra’s agreed P3 counselling provision, ensuring that counselling activity, safeguarding practice, monitoring information, outcomes data and partnership communication are maintained in line with the requirements of the P3 service. You will also provide a reflective space for staff at P3, for youth wellbeing coaches to reflect on their work with young people.

Key aspects include overseeing client intake, undertaking client assessments, and delivering short-term counselling with clients (6-12 sessions). You will ensure a high-quality and consistent delivery across the YP counselling service in line with KPIs and outcome frameworks. Alongside client sessions, regular meetings with both Spectra and P3 staff, compiling reports and management of safeguarding concerns.

Increasing referrals and building strong relationships in Hillingdon will be an integral focus, especially in complex cases where young people require referrals or are engaged with other services.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points or driving convictions on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

 Key responsibilities:
The Marketing Officer (Retention) at CBM UK is an important role in making our lifechanging work possible. The position holder is responsible for producing direct mail and digital fundraising appeals for individual supporter audiences that will elicit strong engagement and ongoing financial support.
Working closely with the Head of Marketing and across the Fundraising, Impact and Communications department, the Marketing Officer (Retention) plans and delivers 10-12 fundraising appeals per year to existing supporters. These include one off cash fundraising appeals, newsletters, and prayer diaries, which are produced through working with external copywriters, designers and printers. The role works across multiple
marketing channels, including direct mail, email, web, and telephone, towards an agreed income target.
The position holder also supports the development of fundraising plans, supporter
(customer) journeys, and the testing of new channels and messaging.
Cultivation appeals (60%)
a. Direct mail: Deliver regular and inspiring off-line direct mail campaigns to existing supporters on time and within budget. The role-holder will plan, co-ordinate and prepare fundraising appeals. This involves creating briefs, working alongside
freelance copywriters and designers, and managing print and fulfilment suppliers.
b. Email marketing: Plan, build, and send mass marketing and fundraising emails to existing supporters.
c. Online landing pages: Build landing pages (using WordPress) to support individual fundraising and offline marketing appeals. Ensuring landing pages on the CBM website are integrated with offline appeals and are engaging to existing audiences. This includes utilising Search Engine Optimisation tools aimed at maximising online traffic and income.
d. Newsletters and prayer diaries: Lead on the planning and implementation of reporting back to existing supporters about CBM UK’s work as part of their donor journey, through delivering supporter newsletters, e-news, and prayer diaries, currently produced three times per year.
e. Internal briefings: Prepare internal marketing materials for colleagues and provide briefings for supporter facing teams ahead of each appeal.
f. Agency and freelancer management: Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, freelance copywriters and designers, print suppliers, and mailing houses. Evaluate and source new agencies and suppliers as appropriate.
High donor fundraising (20%)
a. High donor direct mail: Lead on CBM UK’s high donor fundraising programme, through planning and managing regular direct mail communications and fundraising asks to this segment of supporters, working towards achieving annual income targets.
b. Relationship development: Work alongside the Supporter Relations team to develop and carry out a donor journey for high donors, including the planning,
briefing and reporting of personalised communications, carried out by the Supporter Relations team through phone, email, and post.
Planning and reporting (10%)
a. Analysis and reporting: Review appeal performance against key performance indicators (response rates, average value, net income) to report back and provide learnings to support decision making around future activity.
b. Data and CRM handling: Develop a good knowledge of the CRM system (SalesForce), including the creation of data briefs and appeal selections through the CRM, and ensuring clear recording and reporting of direct marketing activity.
Other (10%)
a. Sector knowledge: Maintain awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.
b. Communication guidelines: Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
c. Compliance and data protection: Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
d. Collaboration and integration: Work alongside other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working. Ensure fundraising plans are shared across departments.

In developing and testing new fundraising approaches, messaging, and channels, the role holder is part of a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK. The role may also include occasional working out of normal office hours, agreed in advance, and occasional travel in the UK, as well as the possibility of travel internationall

Please download the recruitment pack for full details.

Are you organised, personable and passionate about making a difference? Join us in a role that combines excellent supporter care with the excitement of fundraising events.

We’re looking for a Receptionist & Challenge Event Assistant to join our friendly Challenge Event team. This role is the first point of contact for many supporters of the Charity. It is also an integral part of the Challenge Events Team, assisting with managing a portfolio of third-party challenge events. Dealing directly with supporters and liaising with teams across the Charity, the role requires an effective communicator, with great attention to detail, who is proactive and has a passion for fundraising.

What you’ll be doing

• Be the first point of contact for all enquiries at the Charity’s reception desk in Sutton.
• Provide excellent supporter care by responding to event enquiries quickly and efficiently and providing advice and support where necessary.
• Work across a variety of different digital platforms to help process challenge event registrations.
• Send relevant materials and letters to supporters in a timely manner, keeping an accurate record of these communications on the database.
• Ensure the event information on the charity website and displayed within the hospital is up-to-date and relevant. This will include poster sites, notice boards and leaflets around the hospital. 
• Provide support with the delivery of events including preparing equipment and materials.

About you

You’ll be a friendly, organised and proactive individual who enjoys working with people and delivering a great supporter experience. Whether through customer service, volunteering or a similar role, you’ll be confident building positive relationships, managing multiple priorities and communicating effectively with a wide range of people. You’ll have strong attention to detail, good IT skills, and a practical approach to problem-solving. Experience of using a database would be an advantage, but most importantly, you’ll be keen to learn, take initiative and contribute positively as part of a supportive team.

About the Charity

The Royal Marsden Cancer Charity raises money to save the lives of people affected by cancer, everywhere. We ensure The Royal Marsden’s world-leading nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.

From funding state-of-the-art equipment and groundbreaking research, to creating the very best patient environments, we will never stop looking for ways to save the lives of people affected by cancer.

Why join us?

You’ll join a collaborative, supportive and ambitious team, with opportunities to learn and develop and see the impact of your work every day.

What we offer

• 27 days’ annual leave plus bank holidays
• Pension scheme with employer contributions of up to 6% (increasing with service)
• Life insurance and employee assistance programme
• Enhanced family policies
• Subsidised canteens and wellbeing support
• A Sutton hospital-based office with shuttle service to and from Sutton station

Inclusion matters

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from people of all backgrounds and lived experiences.

Apply now

If you’re organised, people-focused and motivated by making a difference, we’d love to hear from you.