Head of operations jobs

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

We’re excited to be creating a new Head of People role to support the next phase of our charity’s development. The role provides strategic leadership, expert input and operational oversight of CoppaFeel!’s people, culture and employment practices, aligned with organisational strategy, values and governance.

Blending strategic leadership with hands-on delivery, the role operates with professional autonomy within the People remit and works in close partnership with the Director of Operations, who retains overall accountability. You will support senior leaders, strengthen organisational culture and ensure people practices are consistent, inclusive and effective as the organisation evolves.

This role sits within the Operations Department, reports into the Director of Operations and line manages the HR Manager. This is a hybrid role, with two days per week in our London office. The role is full-time but will consider part-time.

Duties and Responsibilities 

The responsibilities below set out the primary scope of the role, but are not an exhaustive list. The successful candidate will have the flexibility to shape future needs, build capacity and respond to organisational growth. 

• Develop, implement and deliver CoppaFeel!’s People Strategy to support organisational priorities, providing expert input into strategic decision making and organisational planning.
• Lead strategic workforce planning including succession planning  to identify and plan for  the charity’s future .
• Establish, monitor and report on key people metrics and performance indicators, using data and insight to evaluate effectiveness, inform continuous improvement and support evidence based decision making for the Leadership team,  SMT and , where appropriate, Trustees.
• Define, monitor and be accountable for the effectiveness of all people related functions, including recruitment and inclusion, retention, engagement, leadership capability and overall employee experience.
• Act as a trusted adviser to the Senior Leadership Team and senior managers, providing expert guidance and organisational insight informed by feedback from across the organisation.
• Fulfill the responsibilities of a Head of Department, including accountability for delivery and outcomes, role modelling CoppaFeel!’s leadership behaviours and contributing to effective organisational decision making.
• Act as senior lead for complex employee relations issues and provide expert guidance on best practice.
• Develop and coach managers and leaders across the organisation to embed a culture of high performance and accountability. 
• Ensure HR practices are consistent, equitable and legally compliant.
• Maintain, develop , implement and communicate People Policies, processes and systems,  ensuring clarity and accessibility for all staff.
• Ensure compliance with UK employment law, GDPR and safeguarding requirements.
• Support the Director of Operations in managing people related risk, and reporting, contributing to SMT, CEO and Trustee level oversight as required.
• Promote and embed diversity and inclusion across policies, employee relations, recruitment , culture, and staff experience..
• Line manage and support the HR Manager, fostering their continued development. 
• Oversee the pay and grading framework, ensuring fairness, consistency and role clarity.
• Champion and embed CoppaFeel!’s values in all people-related decisions across the organisation. 
• Undertake any other reasonable duties or responsibilities as required by the Charity.

Skills, Experience and Qualifications 

Essential

• CIPD Level 5 minimum (Level 7 desirable).
• Significant HR generalist experience at senior advisory or lead level.
• Experience designing and implementing HR policies, frameworks and people processes.
• Experience leading EDI, culture or wellbeing initiatives.
• Strong understanding of UK employment law and GDPR.
• Confident communicator with the ability to build trusted relationships across all levels.
• Experience supporting managers through complex ER matters. 
• Ability to translate strategy into practical, people-focused solutions. 

Desirable

• Charity sector experience or experience working in a mission driven organisation.
• Coaching or leadership development experience.
• Experience in a small organisation or growing charity.
• Experience supporting organisational change or expansion.
• Experience using people data, metrics or HR systems to support decision making. 

Application information

Applications will close on Monday 2nd March 2026 with the aim to commence first interviews on W/C 9th March 2026.

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

Annual leave entitlement: 22 days, plus office closure at Christmas, a day off on our Founders birthday, and a day off for your birthday.

• Employee Assistance Programme
• Health Cash Plan; cash back on everyday health expenses, as well as a GP advice line and access to PerkBox.
• Access to Self Space training and 1:1 therapy
• Core working hours of 10am to 4pm
• Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies

All annual leave and benefits are pro-rata'd for part time employees.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.

Head of Strategic Communications and Planning

Job reference: REQ000928

£ 56,297pa + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working

Hybrid working: Minimum 40% in person collaboration per month

About the role

We’re recruiting a Head of Strategic Communications and Planning to lead WWF-UK’s external communications strategy and ensure our voice is trusted, influential and impactful to help bring our world back to life.

In this role, you’ll shape and deliver a clear, coherent communications narrative that supports WWF-UK’s mission, fundraising, advocacy and partnerships. Taking a supporter-first, insight-led approach, you’ll ensure our priority moments are planned and delivered through integrated, high-impact activity across channels and platforms.

You’ll provide senior leadership across the organisation, setting strategic direction, enabling effective ways of working and developing a high-performing team with the skills and confidence to deliver at pace. You’ll work closely with senior leaders, internal teams, agencies and partners to ensure communications activity is aligned, agile and focused on impact.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

Essential

• Significant experience leading large-scale, integrated communications strategies and campaigns across multiple channels and audiences

• Strong strategic communications expertise, with a clear understanding of insight-led and supporter-focused planning

• Proven experience of leading, developing and motivating teams, including performance management and talent development

• Excellent written and verbal communication skills, with the ability to communicate complex issues clearly and compellingly

• Strong stakeholder engagement and influencing skills, with experience working at senior levels across an organisation

• Demonstrated ability to set priorities, make sound strategic decisions and manage complexity in fast-moving environments

• Experience coordinating and aligning communications activity across multiple teams, partners and agencies

• A clear commitment to WWF-UK’s mission, values and ethical standards

Desirable

• Experience working in a large, complex or purpose-led organisation

• Experience working at a communications agency

• Experience building and managing relationships with agencies and external partners in the UK and internationally

• Experience influencing organisational planning, evaluation and decision-making processes

• Strong facilitation and presentation skills

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

· Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays

· Flexible working options, to support your work life balance

· 7.5% employer contribution to pension, rising to 10% with employee contribution

· Learning and development opportunities to help you grow

· Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website.

You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date : 08/03/2026

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

Head of Finance Policy

Job reference: REQ000970

£ 56,297pa + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working

Hybrid working: Minimum 40% in person collaboration per month

About the role

We’re excited to be recruiting a Head of Finance Policy to lead WWF-UK’s work on shaping and influencing financial sector policy in support of a net zero, nature-positive transition.

In this role, you’ll set the strategic direction for WWF-UK’s finance policy agenda, developing and advocating for policy solutions that align the financial system with climate and nature goals. You’ll lead a specialist policy team and work closely with colleagues across Advocacy, Conservation, Science and Business Advocacy to turn evidence into credible, politically relevant policy change.

You’ll represent WWF-UK with senior policymakers, regulators, financial institutions and partners, building strong coalitions and influencing decision-makers in the UK and internationally. You’ll also play a key role in shaping how the financial sector’s voice supports stronger government action, and in ensuring WWF’s finance policy work connects to wider priorities such as deforestation, food systems and nature restoration.

This is a senior leadership role for someone with deep expertise in finance policy, strong political judgement, and the ability to lead teams and partnerships to deliver real-world impact.

Skills and experience

You’ll bring the following skills and experience to succeed in this role:

Essential

• Significant experience leading policy development and influencing in the area of financial sector regulation or sustainable finance

• Strong understanding of how government policy is developed and influenced, and how political context shapes policy outcomes

• Proven track record of influencing senior stakeholders, decision-makers or regulators to achieve policy change

• Deep expertise in one or more relevant areas such as climate and environment, nature restoration, deforestation or sustainable supply chains

• Experience developing and delivering policy strategies from concept through to implementation

• Strong analytical capability, confident working with evidence, data and complex policy detail

• Excellent written and verbal communication skills, able to make complex issues clear and compelling

• Proven people leadership experience, including leading, motivating and developing specialist teams

• Experience managing programmes, projects or budgets in a complex organisational setting

• Strong alignment with WWF-UK’s mission, values and commitment to inclusive, equitable policy making

Desirable

• Experience working with or within government, regulators, central banks or international policy institutions

• Experience operating across devolved UK policy contexts (e.g. Scotland, Wales or Northern Ireland)

• Experience working in international policy environments or with global networks

• Experience managing grants or working with external funders and partners

• Experience developing policy approaches that involve affected communities or diverse stakeholders

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

· Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays

· Flexible working options, to support your work life balance

· 7.5% employer contribution to pension, rising to 10% with employee contribution

· Learning and development opportunities to help you grow

· Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website.

You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date : 08/03/2026

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

If you love spreadsheets and stories, this could be your perfect mix. As Finance Manager at Thrive, you’ll help us make smart, sustainable choices that grow our impact and strengthen our future. Working hand-in-hand with our leadership team, you’ll lead a small finance team that keeps our charity ticking – from big-picture strategy to the tiny details that matter.

We’re looking for a Finance Manager with strong experience in financial management, analysis, and reporting to ensure our day-to-day finances and budgets run smoothly while supporting effective long-term decision-making. You’ll bring insight, structure, and clarity, turning data into decisions that make every penny count for the communities we serve.

In this role, you’ll ensure accurate and timely monitoring across Thrive and its associated ventures, offering technical support to the finance team and working closely with the Chief Executive. Reporting to the Head of Operations & HR, you’ll help shape system updates, provide advice to the Senior Leadership Team, and support the Treasurer and Finance Sub-Committee of the Board of Trustees.

Please read the attached job description for more information on what you'll be doing.

Head of Design and Impact

Job reference: REQ000966

£ 56,297pa + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working

Hybrid working: Minimum 40% in person collaboration per month

About the role

We’re excited to be recruiting a Head of Design and Impact to lead WWF-UK’s work on programme design, impact measurement and learning, ensuring our strategies, programmes and projects deliver meaningful outcomes for people and nature.

In this role, you’ll lead a specialist team providing expert advice and quality assurance across the organisation, supporting strong programme design, effective monitoring and evaluation, and the embedding of WWF’s Environmental and Social Safeguards. You’ll work closely with senior leaders, portfolio leads and teams across conservation, policy, advocacy and fundraising, helping ensure impact is clearly evidenced and learning is embedded in how we work.

You’ll also play a senior advisory role, providing assurance to the Executive Group and Trustees on the quality of programme design and impact reporting, and working with the wider WWF network to strengthen approaches to impact, learning and accountability.

This is a senior leadership role for someone with deep expertise in design, monitoring and evaluation, strong people leadership skills, and the confidence to influence across complex programmes and stakeholders in a global context.

Skills and experience

You’ll bring the following skills and experience to succeed in this role:

Essential

• Significant experience leading the design, monitoring, evaluation and learning of strategies, programmes or projects in a conservation, development or policy context

• Proven experience leading and developing specialist teams, including performance management and creating a strong learning culture

• Strong expertise in programme and project design, quality assurance and evidence of impact

• Experience embedding environmental and social safeguards, including safeguarding and ethical standards, into programme design and delivery

• Experience advising and influencing senior stakeholders, including Directors, Executive leadership or Trustees

• Strong facilitation and communication skills, able to translate technical concepts into clear, practical guidance

• Experience working collaboratively across multiple teams and disciplines, including with fundraising and partnerships

• Strong analytical skills, with the ability to make data and evidence meaningful for different audiences

• Excellent organisational skills, able to manage multiple priorities and deliver to deadlines

• Strong alignment with WWF-UK’s mission, values and purpose

Desirable

• Experience working within international conservation or development programmes, including with partners or offices in multiple countries

• Experience supporting fundraising bids through programme design, monitoring or reporting

• Experience with outcome monitoring linked to performance-based funding or finance mechanisms

• Understanding of global monitoring or reporting frameworks

• Experience working with or influencing global networks or multi-country organisations

• Competency in an additional language relevant to WWF’s global work

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

· Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays

· Flexible working options, to support your work life balance

· 7.5% employer contribution to pension, rising to 10% with employee contribution

· Learning and development opportunities to help you grow

· Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website.

You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date : 01/03/2026

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

Advert

Job Title: Head of IT Operations

Location: Remote

Salary: Up to £66000

Contract Type: Permanent - Full time

Hours: 35 hours per week

Reports to: DDaT Director

About The Children's Society

The Children's Society (TCS) is a national charity driven by a bold ambition: to build a country where children are free from disadvantage. Our work is grounded in compassion, innovation, and a commitment to lasting change.

The Role

We are seeking a Head of Technology and Operations to provide strategic and operational leadership of The Children's Society's IT operations, ensuring reliable, secure, and cost-effective services that enable colleagues to deliver impact for children and young people. The role owns management of the Managed Service Provider (MSP) and other providers, oversees IT Service Management (ITSM) and Service Desk operations, leads the Microsoft 365 digital workplace estate, and is responsible for the IT security of the organisation. The postholder is accountable for operational budgets, supplier performance, service quality, and the continual improvement of our digital workplace.

Key Responsibilities

-Operational leadership and service reliability

-Lead day-to-day IT operations across infrastructure, networks, end-user computing and platforms; ensure resilient, secure, user-centred services.

-Strengthen business continuity, disaster recovery and operational resilience; maintain risk registers and assurance evidence.

-ITSM / ITIL and Service Desk performance

-Own ITSM (ITIL v3/v4 aligned) processes: Incident, Request, Problem, Configuration/Asset, Knowledge and Major Incident; set standards, KPIs and SLAs.

-Direct Service Desk performance (multi-channel support, triage, knowledge-base health, CSAT/NPS).

-Supplier, contract and change governance

-Act as contract owner and executive lead for MSP and other technology suppliers: scope, commercials, renewals, performance management.

-Contribute to governance forums (e.g., CAB, Architecture/Standards) and provide leadership on technology risk and operational governance.

-Microsoft 365 tenant and digital workplace leadership

-Own Microsoft 365 tenant strategy, governance and roadmap across Entra ID, Intune, Exchange, SharePoint, Teams, OneDrive and Power Platform.

-Oversee platform health and controls including licensing (volume licensing administration), capacity, device posture and identity protection.

-Azure operational ownership and cloud governance

-Provide hands-on operational management of Microsoft Azure resources; ensure governance, access control and cost oversight, inc. associated services.

-Security leadership and compliance

-Support cyber risk management, vulnerability management, secure configuration baselines and collaboration with security operations.

-Ensure policies and controls align with regulatory obligations (e.g., UK GDPR).

-Financial ownership and cross-DDaT alignment

-Hold budget responsibility for technology operations (OpEx/CapEx).

-Work with other Heads across Digital, Data and Technology to align operating practices (support, requirements, DevOps, change).

About You

Technical & Professional

-Senior operational leadership of technology services in complex organisations; strong ITSM capability (ITIL v3/v4) and major incident leadership.

-Commercial acumen across contracts, SLAs, cost control and vendor negotiation, including MSP management and multi-supplier environments.

-Deep Microsoft 365 expertise including tenant governance (identity, endpoint, collaboration), Copilot and Power Platform; capability to translate features into value-led outcomes.

-Hands-on experience managing resources on the Microsoft Azure platform; understanding of cloud governance and (desirable) Azure services such as Purview.

-Information security principles, risk management, and regulatory obligations (e.g., UK GDPR); experience implementing network and application security controls.

-Broad IT knowledge across infrastructure, networking, desktops, OS and security.

-Microsoft licensing experience, including volume licensing models and administration.

-Proven delivery/oversight of complex technology and infrastructure projects; ability to evidence measurable service improvements.

Leadership & Communication

-Strong stakeholder management and influencing skills, able to engage senior leaders and align services to organisational priorities.

-People leadership: coaching, performance management and professional development; effective line management (including security leadership roles).

-Excellent written and verbal communication skills; able to explain complex technical risk and trade-offs clearly to non-technical audiences.

-Collaborative leadership style with a focus on standardisation, shared best practice, and continuous improvement through data-led management.

Safeguarding

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Closing Date

The closing date for applications is Friday 13th February. Interviews will be held on a date to be confirmed.

Head of Central Operations
Reference: JAN20262325
Location: Hybrid / Flexible – RSPB UKHQ – The Lodge Sandy SG19, Bedford MK42 & Homeworking
Salary: £51,549.00 - £55,035.00 Per Annum
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 34 days' Annual Leave

You’ll love this role if you’re excited about helping the UK’s largest nature conservation workforce be the very best it can be. This is a rare opportunity to make a meaningful impact by bringing your expertise in central operations, workplace management, logistics and workforce support to a mission that matters for nature.

We’re looking for an inspiring leader with a strong track record of driving high performance, improving processes, and optimising workplace provision and strategy across multiple locations. You’ll thrive in a values-led, inclusive organisation and be confident collaborating across a dispersed workforce to deliver results.

This role holds the functional overview of our UK Headquarters at The Lodge (Sandy, Bedfordshire) and Logistics in Bedford, and the delivery of UK-wide operational programmes.

This is a hybrid working position using the following working pattern:

• two days per week at RSPB UKHQ in Sandy, Bedfordshire
• one day per week on site at Logistics in Bedford
• two days working from home.

There will also be some infrequent travel and overnight stays to other RSPB sites across the UK.

Essential skills, knowledge and experience:

Demonstrable and proven

• experience of delivering operational, workplace and remote workforce optimisation and engagement programmes
• ability to positively influence change, work collaboratively and demonstrate credibility
• experience in creating and implementing effective workplace (offices and workplaces) strategies, including review, provision and utilisation analysis, monitoring and reporting
• experience of operations, estate improvements, maintaining compliance and leading estate development projects
• experience of programme and project management principles and application, including reporting
• leadership and people-management skills, with the ability to develop and support team members towards high performance
• understanding of how equality, diversity and inclusion enables an organisation to be successful
• Experience of working with, managing and incorporating volunteers as part of the team
• IWFM or equivalent qualifications

Ability to

• delegate effectively, identifying team members’ strengths and weaknesses to assign tasks appropriately and empower autonomy
• make pragmatic, reasoned and practical decisions, recommendations and alternative solutions based on sound analysis and logic
• understand and interpret technical reports, design briefs and works contracts, particularly those relating to building and infrastructure projects
• Commit to the hybrid working pattern

This is a permanent role working 37.5 hours per week and may include (by exception) some out of hours working or call-outs.

We are using a short application window for this role as we anticipate high interest and wish to give all applications the attention they deserve.

Applications close Sunday, February the 15th, though we reserve the right to close early or extend, if required.  
First interviews will be held on the 19th and 20th of February and second interviews from the 25th of February.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

As part of this application process you will be asked to provide a copy of your CV and complete a full application including evidence on how you meet the skills, knowledge, and experience requested.

Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship.

No agencies please.

Head of Supporter Insight & Experience

Job reference: REQ000936

£56,297pa + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working

Hybrid working: Minimum 40% in person collaboration per month

About the role

We’re excited to be recruiting a Head of Supporter Insight and Experience to lead WWF-UK’s understanding of its supporters and ensure that insight is consistently used to shape strategy, journeys and decisions across the organisation.

In this role, you’ll lead and shape WWF UK’s supporter insight and experience, owning the frameworks, intelligence and evidence that guide organisational strategy, supporter journeys, investment decisions, product development and innovation. You’ll build and develop a cross organisational insight capability in a new Supporter Experience Directorate - integrating qualitative research, quantitative analysis, audience segmentation, digital analytics and journey intelligence.

You will play a key change leadership role, embedding insight led ways of working across Fundraising, Communications, Digital and Technology, and championing a shared understanding of supporter needs and behaviours. A core part of the role is driving digital experience improvement and working collaboratively across teams to inform system development, UX design and experience innovation.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

• Proven experience leading organisation-wide qualitative, quantitative and digital insight programmes

• Strong understanding of supporter or customer behaviours, needs and motivations, with proven experience in supporter segmentation and audience frameworks, as well as journey analysis, mapping and reporting.

• Experience of leading innovation pipelines, including developing business cases for improvements or investment and managing initiatives, from concept to delivery.

• Strategic insight leadership and communication skills, able to turn complex evidence into clear organisational direction, priorities and recommendations.

• Ability to influence senior stakeholders and embed insight led ways of working across fundraising, communications, technology and product teams.

• Strong people leadership skills, with experience building, leading and supporting insight, research or innovation teams.

• Proven ability to deliver insight and experience improvements in a fundraising, membership, charity or purpose led context (B2C and/or B2B).

• Degree level qualification, or equivalent experience, demonstrating strong capability in insight, data, digital, marketing or analytical disciplines. 

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

· Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays

· Flexible working options, to support your work life balance

· 7.5% employer contribution to pension, rising to 10% with employee contribution

· Learning and development opportunities to help you grow

· Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website.

You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date : 03/03/2026

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

Our client is a leading Child and Adolescent Psychotherapy and Counselling training organisation and therapeutic services provider based in North London. They provide high quality, low-cost psychotherapy and counselling to children, young people, parents and families in over 35 schools and organisations in London and the South East as well as from their London-based therapeutic and training centre ‘The Bothy’. At an exciting time of change, the organisation are now looking to recruit a dynamic new Head of Services to oversee the efficient delivery and development of their therapeutic services.

As Head of Services you will be responsible for leading on the delivery, development and growth of the organisation's therapeutic services. You will oversee a small, tight-knit team (comprising of office staff, as well as a Clinical Lead and a School Liaison Coordinator), leading on administrative, marketing and budgeting for the entire service.  You will update and implement policies across the organisation to meet standards in the field of therapeutic provision and mental health services. You will also liaise with external agencies, statutory and non-statutory organisations and schools, nurturing relationships, identifying new clients and securing new contracts in order to develop additional revenue streams and ensure the financial sustainability of the Centre.

To apply for this role you will be a supportive leader with significant experience of overseeing staff and service operations previously. You will have an awareness of children mental health services (CAMHS) and related settings such as education, social care, health, public sector, and will be confident working in partnership and building relationships with a variety of external agencies. You will have the ability to think strategically and creatively with a solutions-focused attitude and will have knowledge of safeguarding processes. A recognised child psychotherapy qualification with UKCP or ACP training organisation would be an advantage.

In order to apply please initially submit your CV in the first instance. Should your experience be suitable, we will then arrange a suitable time to fully brief you on the role.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Victoria Savva at Prospectus.

Please note this is a full-time role and will be based on-site at the organisation's offices in North Finchley.

OneKind’s vision is a Scotland where every animal is freed from suffering.

OneKind has been at the forefront of advancing animal welfare since 1911, when our founders sought to end vivisection. The organisation was founded by sisters Netta and Elizabeth Ivory under the name of the Scottish Society for the Prevention of Vivisection. OneKind’s mission is to offer hope and empower a movement devoted to improving the lives of Scotland’s animals.

We channel our donors’ compassion so we can deliver research, advocacy and campaigns that lead to greater protection and respect for Scotland’s animals.

We bring about changes in legislation and regulation, helping Scotland lead the way in freeing animals from suffering. 

The Head of Income and Engagement is a new post within the team, which is Edinburgh based. The team currently work remotely - ideally you will be based in the Central Belt of Scotland in order to meet with colleagues, partners, and attend events etc. 

Job Overview:

• Reporting to the CEO the postholder is responsible for OneKind’s Charities fundraising income streams and communications. 
• Success in this role relates to inspiring supporters, donors and volunteers, in order to develop strong and sustainable gift income streams to ensure OneKind achieves its charitable objectives. 
• Keeping abreast of new trends and technologies and ensuring diversifications of fundraising activities to maintain a fruitful support networks of individual, legators, charitable, corporate and high net worth donors.
• As of 2025  - Income is generated via Regular Giving and Legacy Income - diversification is key for us moving forward. 

*** OneKind receives no Government funding and limited Trust / Statutory Income *** 

Key Accountabilities:

Organisational Strategy

• Develop a strong collaborative working relationship with the CEO, supporting with strategic decision-making and delivery.
• Support the CEO in the implementation of an Income and Engagement Strategy (working with the wider organisational strategy) 
• Focus on donor recruitment, retention, stewardship and legacy fundraising (diversification is key). 

Operations

· Fundraising and Marketing - Plan and deliver fundraising and marketing activities, including digital, to increase engagement and voluntary income via individual donors, clubs, associations, corporate organisations, fundraising events, Trust and Foundations funders and through legacy giving.

· Financial Responsibility - Grow income by careful targeting of the fundraising budget toward cost effective activities such as running appeals, securing legacies and grants, and working with major donors.

· Reporting & analysis - To take the lead in research activity to monitor, evaluate, inform and improve external stakeholder and influencer engagement with OneKind to identify new opportunities.

· People - Work closely with the wider team to ensure income generation is embedded within our policy and campaigns work.

*** If you have a proven track record in a similar (Fundraising) role then we would love to hear from you.*** 

Please note: a passion for Animal / Pet Welfare is an absolute must. 

• OneKind is a Scottish Charity with the majority of activity based in the Central Belt. 
• Travel Expenses for work related events etc will be reimbursed. 
• Travel for a work commute and relocation expenses will not be reimbursed. 

We are particularly keen to hear from individuals with experience in; Legacy / Individual Giving / Major Gifts. 

To discuss please contact Alan Surgeon at AWS (Trustee) 

Closing Date: 15 February 2026

Ref 7251

Save the Children UK is looking for an experienced and collaborative leader to join us as Head of Service Operations. In this role, you will shape how colleagues across the organisation experience and use digital, data and technology services, working closely with senior leaders, technical teams and partners to ensure our services are accessible, effective and deliver maximum impact for children.

Note, internally, this role is referred to as Head of Customer Enablement, reflecting our customer-centric approach.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Head of Customer Enablement, you will lead the function responsible for ensuring Save the Children colleagues receive reliable, high-quality and accessible digital, data and technology services. You will combine strong service management leadership with a strategic focus on customer enablement, ensuring teams are supported, confident and equipped to use technology effectively. As part of the DDaT senior leadership team, you will oversee service delivery, supplier relationships, budgets and continual service improvement, while acting as a trusted partner to stakeholders across the organisation.

In this role, you will:

• Lead the Customer Enablement function, owning service management processes and ensuring services are designed and delivered to maximise customer value.
• Act as a strong customer advocate for digital, data and technology, ensuring a consistently high-quality service experience across the organisation.
• Develop and grow the Service Desk and Customer Support functions, identifying opportunities to improve efficiency, user experience and engagement.
• Take ownership of major incidents, coordinating teams and stakeholders to minimise impact and ensure clear, timely communication.
• Oversee supplier management, contracts, asset and licence management, procurement processes and budget control.
• Drive continual service improvement through customer insight, service reporting and the delivery of service improvement plans and operational projects.

About you

To be successful, it is important that you have:

• Proven experience in IT service management methodologies such as ITIL and COBIT with experience operating in complex environments.
• A track record of leading customer-focused IT services, service desks or support functions, with a strong emphasis on service quality and user experience and service performance monitoring.
• Experience managing budgets, procurement, suppliers and contracts, ensuring best value, compliance and effective risk management.
• Strong leadership and people management capability, with experience building, developing and empowering high-performing teams.
• Proven project management skills with a track record of identifying, scoping and delivering small to mid-size initiatives that improve service quality, customer experience or adoption of technology.
• Broad knowledge of software, operating systems, and cloud services with demonstrable experience in software licensing and asset management.
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences and act as a trusted business partner.
• A strategic, improvement-focused mindset, balancing day-to-day operational delivery with longer-term customer enablement and service transformation goals.
• Commitment to Save the Children's vision, mission and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Note, this is the Head of Customer Enablement position with job title adjusted for external advertising.

Ways of Working: 

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. 

Please note: travel costs to your contracted office will be at your own expense. 

Out of hours working  
From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible.

In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

About Muscular Dystrophy Support Centre (MDSC)

Muscular Dystrophy Support Centre (MDSC) is a regional charity supporting people affected by muscular dystrophy and related neuromuscular conditions. We deliver a growing portfolio of health, wellbeing and community-based services, underpinned by strong values, lived experience and a commitment to quality.

The Role

We are seeking an experienced Head of Delivery to provide inspirational operational leadership across our services. This is a senior leadership role responsible for ensuring high-quality, compliant and sustainable delivery, while supporting growth, innovation and continuous improvement.

Working closely with the CEO and Senior Team, the postholder will embed a strong performance culture, champion service-user involvement, and ensure services meet regulatory, contractual and organisational requirements.

Head of Delivery JD

Key Responsibilities

• Provide strategic and operational leadership for MDSC’s service delivery portfolio
• Lead and manage delivery teams, ensuring consistent, high-quality performance
• Oversee safeguarding, risk management, health & safety and regulatory compliance
• Develop and maintain quality systems, audits and performance frameworks
• Champion meaningful service-user involvement and co-production
• Lead service development, mobilisation and change management initiatives
• Build productive relationships with commissioners, funders and partners
• Oversee service budgets, financial planning and sustainability
• Support staff development, supervision and performance management

About You

You will be a confident operational leader with significant experience in health, care or disability services. You will bring strong people management skills, financial acumen and a clear understanding of quality, compliance and performance management in regulated environments.

You will be credible with commissioners and partners, comfortable leading change, and committed to ensuring services are shaped by the people who use them.

What We Offer

• A senior leadership role with real influence and responsibility
• The opportunity to shape and grow impactful services
• Supportive, values-driven organisational culture
• Pension contribution
• Annual leave entitlement plus bank holidays
• Ongoing professional development

Safeguarding

This role is subject to a probationary period and an enhanced Disclosure and Barring Service (DBS) check.

About African Rainbow Family

African Rainbow Family (ARF) is a UK-based, lived-experience-led grassroots organisation working with and for LGBTIQ+ refugees and people seeking asylum of African heritage and the Global Majority.

ARF was founded in 2014 in response to the criminalisation and persecution of LGBTIQ+ people across parts of Africa and the Commonwealth. The organisation provides advocacy, peer support, advice, training and counselling, while campaigning locally, nationally and internationally to challenge injustice and promote equality and human rights.

ARF operates from its head office in Manchester and has centres in Leeds, Birmingham, London and Swansea.

About the Role

The Operations Manager role is a new and senior position within African Rainbow Family and will play a key role in supporting the organisation’s strategic and operational development.

The postholder will be responsible for overseeing the day-to-day running of the organisation, managing staff and volunteers, ensuring effective service delivery and leading on income generation and funding applications.

The role works closely with the Chief Executive Officer, Trustees, staff, volunteers and external stakeholders to ensure ARF operates effectively, sustainably and in line with its values and objectives.

Key Responsibilities

The postholder will be responsible for:

• Managing the day-to-day operations of African Rainbow Family, ensuring efficient and effective organisational delivery

• Line managing staff and volunteers, including recruitment, induction, supervision and performance management

• Overseeing service delivery across all ARF centres to ensure consistency, quality and compliance with funder requirements

• Managing organisational budgets and monitoring expenditure against agreed targets

• Leading on income generation, including researching funding opportunities and writing grant and funding applications

• Developing, reviewing and implementing organisational policies, procedures and systems

• Ensuring compliance with governance, safeguarding, health and safety and regulatory requirements

• Building and maintaining relationships with funders, partners, commissioners and key stakeholders

• Supporting strategic planning and reporting to the CEO and Board of Trustees

Person Specification

Essential

• Minimum of two years’ experience in an operations, project or organisational management role

• Proven experience of managing staff and volunteers

• Experience of managing budgets and financial reporting

• Demonstrable experience of researching and writing successful grant or funding applications

• Knowledge of charity governance, compliance and operational processes

• Strong organisational, communication and leadership skills

• Ability to work independently and manage competing priorities

Desirable

• Experience working within the charity or voluntary sector

• Experience working with LGBTIQ+ refugees or people seeking asylum

• Knowledge of asylum, immigration or human rights policy

• Experience using databases or CRM systems (e.g. Salesforce)

• Experience in advocacy, campaigning or media work

Benefits

• 28 days annual leave including Bank Holidays

• NEST pension scheme

• Flexible working arrangements

• Birthday leave and two wellbeing (duvet) days per year

• Cost-of-living support

• Paid sick leave after six months’ service

• Training, development and progression opportunities

• Salary review and employee reward scheme

• Free on-site parking

• Accredited Living Wage Employer

Equality, Diversity and Safeguarding

African Rainbow Family is committed to equality, diversity and inclusion and welcomes applications from people with lived experience of the asylum system, LGBTIQ+ people and individuals from Black and Global Majority backgrounds.

This role is subject to a Genuine Occupational Requirement and is therefore open only to applicants who identify as lesbian, gay, bisexual, transgender or intersex.

The post is subject to an enhanced DBS check. ARF is committed to safeguarding and to providing reasonable adjustments throughout the recruitment process.

Assistant Director of Operations
Salary: £72,000 per annum
Work Pattern: This is a permanent contract, working full time, Monday to Friday, 37.5 hours a week.
Location: Your base can be at any of the 6 mainland UK Discovery Sites: Arundel BN18, Llanelli SA14, London SW13, Martin Mere L40, Slimbridge GL2 or Washington NE38. The 7th site is Castle Espie.
For this role we can offer the opportunity for hybrid working. It is expected the role will need you to be present at each of your sites on a regular basis, at least once per month.

About The Role

WWT is the charity for wetlands.

This is a critical role in the recently restructured Operations Directorate at WWT. As Assistant Director, you will be directly responsible for the performance of our 7 Wetland Discovery sites. You will provide inspiring and professional leadership to your teams, whilst proactively collaborating cross organisation and externally.

Your focus will be on driving meaningful improvements at sites across our three ambitions of Restore, Inspire and Thrive, with emphasis on financial performance driven by visitor experiences. Reporting to the Director of Operations, you will directly manage two Heads of Operations, a Head of Retail and Head of Catering. You will indirectly lead more than 400 staff and volunteers across Living Collections, Reserve Management, Visitor Experience, Trading, Marketing, Facilities and Grounds.

You will work closely with Health & Safety and Sustainability leads to ensure good governance and compliance at sites and across the Operations Directorate.

You will have a background working in visitor attractions or a very similar sector, coupled with a passion for purpose-led organisations and a keen interest in the environment. You will be an inspiring leader with high levels of emotional intelligence and values & behaviours that align with WWT.

About You

To join as our Assistant Director of Operations, you will need to evidence:

• Experience in a senior position(s) held in the visitor attraction/events management sectors, directly accountable for site operations and visitor experience throughout the visitor journey.
• Strong skills in leading business planning, financial analysis, budget development and management, and delivery of significant capital projects across £multi-million business unit(s).
• Demonstrable ability to recruit, performance manage and motivate large (>100) diverse multi-disciplinary teams.
• The ability to develop, communicate and implement strategic change, turning organisational vision into improvements at scale.
• An inspirational and empathetic leadership style, able to role model an organisation’s values and behaviours, and to evidence strong emotional intelligence. Able to prioritise effectively, to collaborate, network and influence internally and externally at a senior level.
• A highly creative and inquisitive mindset, able to spot and exploit potential opportunities, keen to explore, test and learn as a means of driving continual improvement and excellence in the visitor experience.
• Experience of working collaboratively with insight, marketing and communications teams to deliver strong brand and marketing campaigns which drive footfall.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

Closing Date: 23rd February 2026

N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.