It support jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Complex Needs Recovery Worker
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Job Title: Complex Needs Recovery Worker
Location: This role is based in Balham. The service is a short walk from Clapham South Station (Northern Line Underground). Unfortunately, this service does not have step free access.
Salary: £28,800
Shift Pattern: 37.5 hours per week Monday to Sunday on a rota between 08:00 - 21:30. You may be required to work bank holidays and evenings as required. You may be required to work additional hours outside of the hours to meet service and resident needs.
About the Role
We're hiring a Complex Needs Recovery Worker to join our team based in Penrose Focus. In this role, you will support residents who have a history of forensic mental health issues with co morbidity, often alongside co-occurring substance misuse disorders. The residents range from high risk to low support and our aim is to provide tailored support to help them reintegrate into the community.
As a Complex Needs Recovery Worker, you will identify individual resident needs, and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals. If you are passionate about making a positive difference in the lives of vulnerable individuals and have a non-judgmental, empathetic approach, we would love to hear from you. Join us on our mission to empower independence through trauma informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Key Responsibilities Include:
- Support residents who may be facing challenges with forensic mental health issues, substance misuse recovery and practical assistance such as applying for benefits or booking medical appointments.
- Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
- Provide person-centered support to residents, helping them rebuild their lives and transition back into the community.
- Support residents to build skills and confidence and signpost residents to external organisations and services that can aid their recovery, such as drug rehabilitation programs, psychological therapy and social services.
- Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies.
- Build good relationships with residents, offering emotional support and fostering a safe, non judgmental environment.
- Confidently report issues to the police when necessary and work closely with probation officers to ensure residents meet their legal and rehabilitation requirements.
- Create an empowering and enabling environment where individuals are supported to make informed decisions and take control of their own lives.
- Support residents in accessing primary healthcare services, including arranging GP appointments and liaising with mental health professionals.
About You
We're looking for a genuine passion for supporting people who may have complex needs which includes forensic mental health. You will be a self motivated individual who is able to be proactive in managing your own time during busy or quiet periods to ensure productivity. Experience in mental health or support work is desirable but not essential, as full training will be provided. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves.
- Previous professional or lived experience supporting people with forensic mental health and complex needs, ideally in mental health and residential setting
- Experience working with people with complex backgrounds, including ex-offenders, mental health, substance misuse, or challenging behaviour and an understanding of housing and social needs
- Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
- Ability to show empathy and compassion and the different challenges people face; ability to come up with creative solutions to support them in their journey
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Ability to promote the service and provide outreach based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Start your fundraising career with a leading national anti-prejudice charity and help build the relationships that make our work possible.
Gain hands-on experience across trusts, donors, events and fundraising operations while developing valuable skills in a supportive, mission-driven team.
The Anne Frank Trust UK empowers young people to challenge all forms of prejudice through education and dialogue. We are looking for a motivated, organised and enthusiastic Fundraising Assistant to join our Development Team and play a key role in supporting the fundraising activity that enables our work to reach thousands of young people each year.
This is an ideal opportunity for someone looking to take their first step into fundraising or the charity sector. You do not need extensive fundraising experience. We are looking for someone with strong organisational skills, excellent attention to detail and a genuine commitment to our mission. In return, you will receive hands-on training, mentoring from experienced colleagues and opportunities to develop your skills and take on increasing responsibility.
As Fundraising Assistant, you will support all aspects of fundraising and donor engagement. From processing donations and managing supporter records to helping deliver events, steward donors and support trust and foundation fundraising, you will gain broad experience across multiple fundraising disciplines. As your confidence develops, you will have the opportunity to contribute to funding applications and manage smaller grant requests independently.
You will work closely with colleagues across the organisation, supporting donor visits, fundraising events and school engagement opportunities, while helping to ensure our supporters receive an outstanding experience at every stage of their journey with the Trust.
We are looking for someone who is curious, proactive and eager to learn. If you enjoy building relationships, are comfortable balancing multiple priorities and want to be part of an organisation committed to equality, diversity and youth empowerment, we would love to hear from you.
This role offers a unique opportunity to develop a strong foundation in fundraising while making a meaningful contribution to an organisation that helps empower young people create across the UK to recognise and challenge all forms of prejudice.
SALARY: £28,860 (Includes London Weighting)
CONTRACT: Permanent
HOURS: Full time (37.5 hours per week)
Usually Mon-Fri 9am to 5.30pm.
4 days out of 5 (Monday to Thursday) in the office in London.
Occasional work required outside usual time for events with Time Off In Lieu provided.
Office Based – with a day to work from home and occasional UK-wide travel and overnight stays.
BENEFITS: The postholder will be entitled to the Trust’s standard benefits, pro-rated where applicable, and subject to scheme rules and eligibility. These include: 28 days’ annual leave plus statutory holidays in England and Wales and any additional discretionary closure days in December; contributory pension (10% total: 5% employee/ 5% employer) with option to increase to 17% (7% employee, 10% employer) post-probation; cycle to work scheme; Employee Assistance Programme
Tasks and Responsibilities
· Maintain and update the fundraising database, ensuring supporter records are accurate, complete and up to date.
· Process donations and prepare acknowledgement letters, emails and receipts in line with donor stewardship standards.
· Manage Gift Aid administration, including data checks, record maintenance and submission processes.
· Provide administrative support to Fundraising Officers, including diary management, meeting scheduling and preparation of briefing materials.
· Support the planning and delivery of fundraising events, donor visits and receptions.
· Coordinate donor and community representative visits to schools in collaboration with the Education Team.
· Assist with the preparation of fundraising reports, presentations and internal documentation.
· Support general department administration to ensure the smooth running of the fundraising function.
· Conduct basic prospect research to identify potential funding opportunities.
· Prepare supporting documents, budgets and attachments for grant applications.
· Maintain accurate records of application deadlines, reporting requirements, funding decisions and income forecasts.
· Assist with drafting sections of funding applications and reports.
· Support the management of smaller grant applications and reports, with the opportunity to lead applications of up to approximately £5,000 as experience develops.
· Monitor grant reporting deadlines and ensure officers are supported to meet all requirements.
· Prepare thank-you letters, impact updates and other donor communications.
· Support the administration and delivery of the organisation’s Patrons Programme.
· Assist with donor stewardship activities and ensure timely follow-up actions are completed.
· Support the tracking and management of donor journeys in collaboration with the Communications team.
· Maintain accurate records of donor interactions and stewardship activity on the fundraising database.
· Help ensure donors receive a positive and consistent experience across all engagement touchpoints.
Person Specification:
ESSENTIAL CRITERIA
· An interest in fundraising, philanthropy or the wider charity sector.
· Excellent organisational skills and strong attention to detail.
· Strong written and verbal communication skills.
· Good administrative skills and confidence working with databases, spreadsheets and digital systems.
· Ability to manage multiple priorities and deadlines effectively.
· A proactive, reliable and positive approach to work.
· Willingness to learn, accept feedback and develop professionally.
· Ability to work collaboratively as part of a team.
DESIRABLE CRITERIA
· An understanding of and interest in fundraising, donor stewardship or supporter engagement.
· Experience using a CRM, fundraising database or supporter management system.
· Experience supporting events or coordinating projects.
SKILLS AND ABILITIES
· Excellent organisational skills, to manage a varied workload.
· Excellent interpersonal skills with the ability to develop relationships with relevant stakeholders.
· Ability to use initiative, problem solve and be a team player.
· Strong literacy, numeracy and IT skills.
· Excellent presentation skills.
VALUES AND PERSONAL QUALITIES
· Enthusiasm for Anne Frank, the Trust’s work including our commitment to youth empowerment.
· A deeply held belief in equality and diversity with a willingness to learn.
·A commitment to helping young people recognise and challenge all forms of prejudice.
· Willingness to travel regionally and across the UK and work evenings and weekends when required.
QUALIFICATIONS
· Educated to at least degree level or equivalent, ideally with a relevant professional qualification.
OTHER REQUIREMENTS
· Enhanced DBS check on appointment
The application process is submitting your CV and a supporting statement outlining why you want to work for the Anne Frank Trust UK (no more than 1,000 words).
Please upload your CV and Cover Letter via the Charity Job portal.
The closing date is 28th August but we reserve the right to close the posting early if enough suitable candidates are found.
First stage interviews will take place in person in our London office on Monday 14th or Wednesday 16th September with a second stage in person interview to follow.
Learning from Anne Frank and the Holocaust, we empower young people aged 9 to 15 to challenge all forms of prejudice.
ALDER HEY CHILDREN'S CHARITY
Job title: Bid Writer
Salary: £31,125 - £39,826
Hours: 37.5 hours per week
Location: Alder Hey Children's Charity (based within the hospital), Liverpool. Hybrid working available.
About us
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.
The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting-edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.
About this role
This is an exciting opportunity to join our growing Philanthropy Team in a brand-new role that will play a key part in securing transformational funding for Alder Hey Children's Charity.
As Bid Writer, you will lead on the development of compelling, high-quality funding applications to large-scale national grant programmes and, over time, statutory funding bodies. Collaborating across the Charity and the hospital, you will translate complex clinical, research and capital projects into persuasive, evidence-led cases for support that inspire investment in the future of children's healthcare.
This is a varied and rewarding role for someone who enjoys writing, research and building relationships with a wide range of stakeholders. You'll bring together ideas, evidence and expertise to shape ambitious projects into funder-ready proposals with the potential to make a lasting difference for children and families.
We're looking for an excellent communicator with outstanding writing skills, exceptional attention to detail and the ability to manage multiple priorities. Whether you're an experienced bid writer or bring transferable experience developing funding proposals, this is an opportunity to make a real impact as part of an ambitious and growing fundraising team.
Key responsibilities will include:
Bid Development & Writing
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Lead the development and writing of high-quality funding applications to national grant programmes and, over time, statutory funding opportunities.
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Produce compelling, tailored funding applications that clearly demonstrate need, impact and outcomes.
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Manage a varied pipeline of funding applications, ensuring multiple deadlines are delivered to a consistently high standard.
Research & Opportunity Development
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Research and identify new funding opportunities that align with the Charity's strategic priorities.
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Develop and maintain a proactive pipeline of opportunities, working closely with colleagues across the Charity.
Collaboration & Project Development
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Work with clinicians and charity colleagues to gather information and develop strong funding propositions.
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Translate complex clinical and technical information into accessible, engaging and persuasive cases for support.
Quality & Continuous Improvement
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Ensure applications meet funder guidance and eligibility criteria
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Maintain accurate records of applications and outcomes using the charity CRM.
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Contribute to the continuous improvement of bid writing processes, templates and resources across the team.
Please see the attached Job Description and Person Specification for more information.
Our Values
At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.
Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.
Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.
Passion
We are passionate about what we do and inspire others.
Magic
We are creative, fun and child-led, creating special moments and going the extra mile.
Additional Information
In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.
This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.
Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
How to apply
You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:
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How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
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Why do you want to work for Alder Hey?
Additional information is included within the Job Description and Person Specification.
Closing date: Tuesday 1st September 2026, 12pm
Initial screening interviews will be held via Teams on 8th September 2026
Second stage interviews will be held in person at Alder Hey on Monday 14th September 2026
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Operations and Outreach Officer supports the smooth running of Cambridge City Foodbank’s operational service, from warehouse to Foodbank Welcome Centres and to Fairbite Food Clubs. Principally community focused it includes supporting good-practice in centres, networking with support agencies, working with visitors/members, and promoting CCFb with community groups
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● Support the operation of Foodbank’s Welcome Centres and voucher system – helping develop good-practice, train volunteers, resolve issues and ensure a welcoming service.
● Obtain regular feedback from foodbank visitors via surveys, interviews and work with groups, to help improve services through listening.
● Support the inclusion and development of those with lived experience of food poverty, identifying skills and talents and encouraging their contribution in Foodbank services.
● Update ‘support service’ signposting information - Schedule agency visits to centres, attend meetings to identify / develop support pathways. Create signposting resources. Inform / train volunteers on support services available for Foodbank visitors and Fairbite members.
● Support the operation of Fairbite Food Clubs ‘social supermarkets’ – providing operational support to the Fairbite Network Manager. (Includes occasional evening and weekends)
● Support Warehouse operations – working with the Warehouse & Logistics Coordinator to ensure smooth running of the warehouse. (Inc. lifting, and driving manual & automatic vans)
● Promote the work of the foodbank within the community. Visiting community groups, churches and local businesses to talk about the Foodbank’s work and encourage referral or donation partnerships. (Includes occasional evenings and weekends)
● Assist coordination of the Supermarket Food Drives
● Other activities may be requested from time to time by the CEO, and senior staff, consistent with the job role and the needs of the Charity.
Personal Specification:
Technical skills and minimum knowledge:
● Experience of coordinating / managing projects.
● Experience managing and working with volunteers.
● Experience of working alongside people affected by poverty, inequality and hardship.
● Able to work on own initiative to obtain information and appropriately convey to others.
● Confident in the use of IT and MS Word software.
● Able to lift supermarket crates onto shelves and in/out of vans. (10-15kgs)
● Full clean driving licence, and able to drive manual and auto-electric vans.
● Use of car (or cycle) to travel between foodbank and community locations.
Behaviours and competencies:
● Confident in communicating with people from a wide range of socio-economic backgrounds in a friendly, non-judgemental manner, and to convey information and win support.
● Demonstrate a commitment to the values of Cambridge City Foodbank and Trussell Trust.
Our Vision, Ethos & Values:
Our Vision is to end the need for UK food banks. Each day we meet the need for emergency and affordable food, and tackle the causes of poverty, by harnessing the power of the community. We are an independent local charity and member of the Trussell Trust network.
We value dignity, justice, compassion, community and impact, in all that we do. We serve local people regardless of background, inspired by our Christian ethos and values.
As part of our commitment to inclusion, diversity and equity actively encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic (BAME) backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed to ensuring the safety and protection of our employees from all forms of harm.
In 2026: our team of over 200 volunteers, will provide 250,000 meals to people across Cambridge through our network of Foodbank Welcome Centres and Fairbite Food Clubs.
Interviews will be held on Friday 4th September
We meet the need for emergency and affordable food, and tackle the causes of poverty, by harnessing the power of the community.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Main Purpose of the Role
The Duty Officer plays a key operational role in ensuring the smooth running of the Friendly Trust’s office duty function. The postholder will be the designated lead for Office Duty sessions, acting as the first point of contact for calls, visitors, and day-to-day operational queries.
The role also provides structured support to a Trust Officer managing a caseload of Service Users requiring lower levels of support, assisting with administrative casework, financial monitoring tasks, and maintaining accurate records.
This post bridges administrative and frontline service delivery functions, enabling Trust Officers to focus on complex casework while maintaining high standards of responsiveness and record keeping.
Key Responsibilities
1. Office Duty (Primary Function)
- Take responsibility for the delivery of Office Duty sessions in line with the Office Duty Procedure.
- Manage incoming telephone calls, enquiries, and visitors, ensuring all interactions are recorded accurately.
- Maintain and update the Office Duty diary, including:
- Recording calls, visitors, and actions taken
- Logging outstanding actions for follow-up
- Ensuring continuity between sessions
- Use CasparGov to record duty activity promptly and accurately.
· Monitor planned and ad hoc cash collections, ensuring compliance with The Friendly Trust's policies and procedures, checking requirements, and promptly identifying and escalating any issues or discrepancies.
- Carry out cash tin checks and ensure appropriate balances for ongoing sessions.
- Liaise with the Duty Team Manager where queries require escalation.
2. Service User Support
· Support a designated Trust Officer in managing a caseload of Service Users requiring lower levels of support
- Assist with routine financial administration tasks such as:
- Monitoring transactions and basic budgeting support
- Preparing information for review by the Trust Officer
- Maintain accurate records of activity in line with organisational and legal requirements.
- Draft basic correspondence and follow up routine requests.
3. Administrative and Operational Support
- Provide administrative support aligned with organisational systems and processes.
- Assist with:
- Data entry and maintaining records
- Processing documentation and correspondence
- Supporting internal reporting and statistics
- Contribute to efficient office systems and processes.
- Support meeting preparation or coordination where required.
4. Communication and Team Working
- Act as a professional first point of contact for Service Users, families, and external professionals.
- Work collaboratively with Trust Officers, Admin, and managers to ensure seamless service delivery.
- Escalate queries appropriately while maintaining ownership of routine enquiries.
5. Organisational Contribution
- Work in line with the Friendly Trust’s values, policies, and procedures.
- Contribute to a positive, inclusive, and supportive working environment.
- Maintain confidentiality and comply with GDPR and safeguarding requirements.
- Undertake other duties appropriate to the role.
Person Specification
Essential Skills and Experience
- Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and sensitively with Service Users, family members, colleagues and external agencies.
- Strong interpersonal, telephone and customer service skills, with a friendly, approachable and professional manner.
- Proven administrative experience, with strong organisational skills and the ability to manage a varied workload effectively.
- Ability to prioritise tasks, work to deadlines, manage competing demands and respond positively to changing priorities.
- Excellent attention to detail, with the ability to maintain accurate records and manage information confidentially.
- Experience of data entry, maintaining electronic databases and record management systems.
- Competent user of Microsoft 365, including Outlook, Word, Excel and Teams, and confident using databases and other IT systems.
- Ability to work independently using initiative, as well as collaboratively within a team.
- Positive, flexible and proactive approach to work.
- Empathy, patience and the ability to work sensitively and respectfully with vulnerable people and individuals from a wide range of backgrounds.
- Commitment to equality, diversity and inclusion, professional standards, confidentiality and data protection requirements.
Desirable Skills and Experience
- Experience working within the charity, voluntary, health or social care sectors.
- Experience of handling calls, front-line enquiries, reception duties or customer-facing services.
- Knowledge of issues affecting people with learning disabilities and their families.
- Knowledge of welfare benefits, financial administration or related support services.
- Experience of using case management, CRM or client record systems.
- Knowledge of CASPAR Gov or similar case management software.
- Experience of supporting the production of reports, statistics, monitoring information or management data.
- Experience of coordinating office systems, facilities or administrative processes.
- Basic financial administration experience, including invoice processing, cash handling and record keeping.
- Knowledge of information governance and records management practices.
- Good record of punctuality, reliability and attendance.
Personal Attributes
- Professional, trustworthy and dependable.
- Solution-focused, with a willingness to learn, develop and adapt.
- Able to maintain composure and professionalism when handling sensitive or challenging enquiries.
- Committed to supporting The Friendly Trust's mission, values and person-centred approach.
- Demonstrates sound judgement, discretion and a high level of integrity.
The client requests no contact from agencies or media sales.
Purpose of the role:
To coordinate high quality employability training programmes, supporting & equipping women who have experienced multiple disadvantages to progress into work, further training or volunteering. The Training Coordinator must be an experienced trainer and facilitator, with experience of working with vulnerable adults. Due to the role responsibilities, it is a Genuine Occupational Requirement that this person is female.
Job Title: Luminary Women Training Coordinator
Based in: Luminary Women, Camden
Reports to: Senior Programme Manager
Hours: 40 hours per week
Salary: £31,930 per annum
Key Responsibilities:
Programme Facilitation:
● Coordinating Luminary’s twelve month Employability & Independence Training Programme, including facilitating programme sessions, coordinating external facilitators and specialist trainers
● Assist Senior Programme Manager with regularly reviewing Programme Curriculum. Working collaboratively with the Employability Coordinator and Baking Teachers to oversee its evolution and adaptation based on learner needs and changing trends within the employment market.
● Working in collaboration with Luminary’s Progression Support Workers to resolve barriers to engagement and learning for women and tailor learning to support needs.
● To host a trauma informed learning environment, creating and maintaining a safe space for trainees to be trained and supported in
● To meet the key performance indicators attached to contractual delivery and funder requirements, including Luminary’s goal to see 80% of trainees, attend 80% of the training programme.
● Facilitate the courses in a welcoming & professional manner, creating an environment where women feel safe, can learn & grow and build strong relationships across the cohort.
● Work closely with Progression Support Workers to ensure trainees transition smoothly between programme phases. ● Regularly monitor risks associated with trainees & escalate any safeguarding concerns via Luminary’s Safeguarding Protocols.
Programme Marketing and Recruitment:
● Coordinate the recruitment of trainees on to the programme, including assisting the Senior Programme Manager to assess suitability in line with Luminary’s referral criteria.
● Coordinate and conduct the application process, interviews and onboarding in a trauma informed way, creating the safety survivors need to take a huge step in their recovery by exploring this opportunity with Luminary.
● Promote the programme and liaise with referral agencies to successfully generate enough referrals to fill all trainee spaces available.
● Assist the Senior Programme Manager to develop strategic partnerships with relevant organisations in the charity sector and local government, to market the programme and attract referrals.
● Work in collaboration with the Baking Teachers and Progression Support team to carefully onboard trainees, setting the culture of learning and communicating expectations to set them up to successfully complete the programme.
● Coordinate and facilitate the courses in a welcoming & professional manner, creating an environment where women feel safe, can learn & grow and build strong relationships across the cohort.
Line Management:
● Line manage a small team of Teaching Assistants who are all Luminary Programme graduates. Ensuring they are well supported, trained to a high standard and delivering Luminary’s vision of vocational training for women.
Training Management:
● Assist the Senior Programme Manager in evaluating the services Luminary offers for: reporting to funders, completing new funding applications and internal monitoring.
● Responsible for maintaining accurate and complete training records, including tracking and monitoring learner progress and development to support high accreditation pass rates and good retention.
● Contribute your experience of best practice to shape the way Luminary operates effectively
● Undertake any additional duties within the scope, spirit and purpose of the role as requested by the Senior Programme Manager.
● To take reasonable care for the health and safety of learners in accordance with legislation, and government guidelines.
Person Profile Necessary:
● Experienced group facilitator, minimum two years of proven experience
● Experience of training within non traditional learning environments with disadvantaged groups
● Person-centred approach to learning and support that is trauma-informed including proven experience of managing group dynamics and behavioural conduct in a learning setting
● Comfortable providing clear and compassionate feedback to support the learning environment and trainee development
● Experience of and ability to plan, write, deliver and evaluate training sessions for employability programmes with knowledge of meeting the quality standards related to learning
● Personable, patient & resilient with excellent communication skills, both verbal and written
● Experience setting boundaries and investing in own mental wellbeing whilst supporting others
● Organised with record keeping, time-keeping, and communication
● Motivated & hard working and able to learn new things quickly
● Able to multitask effectively with the tools to cope well in a fast paced environment
● Able to work independently and initiate tasks as needed; able to work well in a team
● Flexible and able to accommodate change
● Effective use of ICT within a learning environment. Competent in using IT and digital platforms (such as Airtable, Slack, Canva, G Suite & Microsoft Office)
● Sympathetic to Luminary’s faith ethos
Desirable:
● Experience in teaching, training, or in adult learning, with a certificate in adult education or willingness to work towards this.
● Experience developing inclusive, supportive and accessible training environments for neurodivergent individuals or individuals with additional needs
● Advice & guidance qualification
● Experience of support work and pastoral care
● Experience of the VAWG sector
● Experience of developing or shaping new services
Deadline for applications: 9am on Thursday 20th August 2026
Start date: From Monday 7th September 2026
Please hold the following dates for the interview process:
1st interviews (online): Monday 24th August 2026
2nd Interview (in person): Thursday 27th August 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. We are the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement in the occupied Palestinian territory and Lebanon.
About the role
We're looking for a Senior Digital Performance Marketing Officer to help drive forward MAP's digital fundraising programme at a pivotal moment for our work. You'll lead on the delivery of complex, multi-channel paid acquisition campaigns — recruiting new cash and regular givers through Meta, Google Ads, programmatic display and beyond — while shaping the strategy, testing plans and attribution models that make our digital fundraising smarter and more effective.
This is a role with real scope: you'll manage campaigns end-to-end, drive conversion rate optimisation across our key digital products, and build the processes and content pipelines that let a small but ambitious team punch above its weight.
If you're a performance marketer who wants your skills to translate directly into lifesaving healthcare for Palestinians, this is your chance.
As you will have seen from the role profile, this post requires a minimum of two days per week in our London office.
MAP has a flexible working policy to support employees with additional needs, caring responsibilities etc. However, it will not be possible for this role to be completely remote.
About you
What you'll do
- Lead the delivery of MAP's paid digital fundraising programme, from campaign briefing through to optimisation and review
- Develop and oversee our Conversion Rate Optimisation (CRO) roadmap
- Support on the development of our paid digital strategy, attribution models and reporting
- Build and run testing plans to identify and scale what works
- Improve internal and agency processes, including content sourcing and sign-off pipelines
- Manage relationships with external creative and media agencies
- Support budgeting, forecasting and compliant conversion tracking
What we're looking for
- Proven experience managing paid digital performance marketing campaigns across channels including Meta Ads, Google Ads and programmatic display
- A strong eye for creative and storytelling, and an understanding of how paid and owned channels work together
- Confidence managing multiple complex campaigns and competing priorities
- Strong analytical skills — able to turn data from multiple sources into clear, actionable reporting
- Demonstrable experience influencing and managing stakeholders, internally and externally
- A good understanding of GDPR and the Fundraising Code of Practice
- Desired experience working on regular giving recruitment campaigns across digital and direct marketing channels.
- Experience in a charity, humanitarian or campaigning environment is a plus, but not essential
RECRUITMENT PROCESS
Interviews will take place on Microsoft Teams.
How to Apply
Please submit your CV before the deadline of 12:00 noon GMT on 11th August 2026.
Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Background checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.
Disclaimer
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.
**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Nb. for full information on this role please read both attachments: Job Pack and Job Description
Summary
We are seeking a highly motivated and skilled individual to serve as Coordinator, leading the mission of Street Pastors in Kingston. The ideal candidate for this role will be a person of integrity who is able to demonstrate experience and potential in leadership of Christian outreach and mission. They should have experience leading and managing volunteers in a relevant context. They should possess effective organisational and communication skills and demonstrate a passion for building and sustaining partnerships around community outreach.
Context
Kingston Street Pastors is a churches initiative which has been operating since 2006 deploying Christian volunteers in the town centre in the night time to Care, Listen and Help. We enjoy excellent relationships with key stakeholders in Kingston’s night time economy including our local council, police and businesses. Within the wider Street Pastors movement we have made significant contributions over the years to develop policy and practice and have worked closely with neighbouring Street Pastors initiatives and with the Ascension Trust. For governance purposes Kingston Street Pastors operates as an affiliated project of Oxygen, a Kingston based youth work charity.
Our key strategic priorities are to maintain and build on the positive relationships we have with our local council, the police and businesses in the night time economy, taking advantage of opportunities for collaboration, accessing funding and other forms of support. We are perennially focused on the recruitment of new volunteers to serve as Street Pastors and Prayer Pastors to sustain and grow our capacity to deploy teams to the streets.
About the Role
This role has a Genuine Occupational Requirement for the post holder to be a practicing Christian (as outlined by 2010 Equality Act, Section 9)
Our new Coordinator will work closely with the Street Pastors Deputy Coordinator, leading the regular operations of Kingston Street Pastors and the deployment of teams while also overseeing the strategic development of the initiative in response to emerging needs and opportunities.
Applicants should have people skills and demonstrate an ability to solve problems using a range of creative solutions including working with volunteers or using technology in new ways. The ideal candidate will have an ability to work flexibly and manage their time and resource effectively amidst competing priorities.
A strong applicant will also be able to demonstrate the following:
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A good understanding of the work and ethos of Street Pastors and how this resonates with your approach to Christian mission.
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A passion for the role the Church plays in our local community and an ecumenical ethos which is appreciative of a diversity of Christian traditions.
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The ability to partner with key stakeholders in the community to increase the resources, reach and depth of charitable projects.
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A high level of proficiency in project management with competent administrative and IT skills.
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A good understanding of the night time economy, its users and key stakeholders.
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Experience and skills in charity/ church project leadership with specific reference to the recruitment, development and management of volunteers.
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An understanding of monitoring and reporting on the impact of charitable work.
Relevant experience in fields such as youth work, homelessness support, drug and alcohol services and promotion of community safety are also highly desirable.
This role is subject to an enhanced DBS check and suitable references including at least one reference from a church minister.
To apply for this role please provide your CV and write a cover letter of no more than 1500 words (or up to 2 pages) explaining why you are interested in the role and how your skills, attributes and experience make you a suitable candidate. Please ensure that your covering letter addresses the criteria both in the attached Coordinator Job Pack and the Coordinator Job Description.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Royal School of Needlework
The Royal School of Needlework (RSN) is the International Centre of Excellence for the Art of Hand Embroidery. Based at the historic Hampton Court Palace, we have been dedicated to preserving and innovating in the art of hand embroidery since 1872. Our thriving education programme offers courses for all levels, from beginners to degree level, and we teach onsite and online in locations across the UK, and internationally in America, Japan, and Australia. Our renowned Embroidery Studio creates bespoke embroidery for fashion, art, and royalty and offers expert conservation and restoration services for valuable and historical embroidered pieces.
The RSN is unique. No other single organisation covers the breadth of education and practice to promote the art and technique of hand embroidery or has our connections, collection, archive and heritage. Embroidery is an international language. Cultures and communities have used embroidery-based techniques to tell stories and record events for hundreds of years while the individual benefits of mindfulness and mental wellbeing are now increasingly being recognised today.
Summary of position
The Royal School of Needlework (RSN) is seeking a highly motivated and organised Fundraising Officer to join our team and provide administrative support for our fundraising activities. The Fundraising Officer will play a key role in generating vital income and helping the organisation achieve its fundraising goals by assisting with donor relations, event planning, grant research, data management, and campaign coordination.
Key Responsibilities:
- Donor Support and Stewardship:
- Become a ‘super’ user of the CRM/database.
- Maintain donor records in the CRM/database, ensuring accurate and up-to-date information.
- Help with the acknowledgment process, including sending thank-you letters and recognition communications to donors.
- Assist in coordinating donor communications and outreach campaigns (e.g., newsletters, appeals, and stewardship materials).
- Event Support:
- Provide logistical and administrative support for fundraising events, including venue coordination, volunteer management, invitations, and guest lists.
- Help with event set-up, registration, and follow-up tasks.
- Assist in preparing event materials, such as programs, signage, and donation forms.
- Grant Research and Application Support:
- Assist in researching potential grant opportunities from foundations, corporations, and government sources.
- Help prepare grant proposal materials and ensure submission deadlines are met.
- Track and report on the status of grant applications and funding received.
- Campaign Coordination:
- Support the planning and execution of online and offline fundraising campaigns, including peer-to-peer campaigns, crowdfunding, and direct mail appeals.
- Assist with creating and managing campaign content, such as donation pages, emails, and social media posts.
- Help monitor campaign progress and gather data to report on results.
- Data Entry and Reporting:
- Maintain accurate records of donations, donor interactions, and event participation.
- Provide regular reports on fundraising progress, event outcomes, and donor engagement to the fundraising team.
- Assist in preparing data for end-of-year reports and audits.
- Administrative and Operational Support:
- Provide general administrative support to the fundraising team, including scheduling meetings, preparing materials, and handling correspondence.
- Help with office management tasks, such as ordering supplies and maintaining filing systems.Qualifications:
Qualifications and Experience:
- Previous experience in a fundraising, administrative, or nonprofit role is a plus, but not required.
- Educated to degree level or equivalent experience or qualifications
- Strong interest in education, heritage, fundraising, and community engagement.
Skills:
- Excellent organisational and multitasking skills, with attention to detail.
- Strong written and verbal communication skills.
- Excellent IT skills and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with donor management software (e.g., Beacon, Access/ThankQ, Salesforce, Raiser’s Edge) is preferred.
- Ability to work independently and as part of a team.
- Strong interpersonal skills and the ability to interact professionally with donors, volunteers, and staff.
Personal Attributes:
- Proactive and eager to learn, with a willingness to take on new tasks and challenges.
- Professional, courteous, and able to work well with a diverse group of stakeholders.
- Ability to handle sensitive information with confidentiality.
- Passion for the arts, education, and heritage.
This job description outlines the key responsibilities and qualifications for the Fundraising Officer role. Additional tasks may be assigned as needed to support the organisation’s fundraising initiatives.
We are looking for a motivated and supportive Triage & Early Intervention Officer to contact children and young people who have been victims of crime to offer support and complete initial assessments. This role is part-time working a rota pattern between 8am-6pm on a Tuesday and Friday The role is based at our office in Chandlers Ford, Eastleigh.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the Role:
As a CYP Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for children, young people and their parents/carers referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each young persons receives tailored support that meets their individual needs. The role may require some minimal travel across Hampshire.
As a Triage & Early Interventions Officer you will:
- Conduct comprehensive impact & risk assessments for children & young people
- Provide tailored responses to clients' needs including information about their rights and the services available to them.
- Take incoming calls and deliver support
- Maintain accurate & confidential case management records.
- Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.
About You:
Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.
You will need:
- Strong written & verbal communication skills.
- Good time management skills.
- Competent IT skills, able to use generic systems.
- To work effectively both as part of a team & independently
- To develop & maintain partnerships with external organisations.
- The ability to undertake impact & risk assessments.
- Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.
You will need:
- Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviour
- Effective verbal and written communication skills
- Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
- Ability to balance competing needs and priorities
- Ability to work independently and as part of a team
- Experience of building effective working relationships across internal and external stakeholders
- Personal resilience to manage exposure to highly emotional or sensitive demands of the role
- Ability to use generic IT applications competently.
Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.
We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Surrey.
Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.
Your work will involve maintaining and monitoring our existing HCT peer projects across Surrey. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects.
This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Surrey Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.
We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
Community and Events Fundraising Officer
North London Hospice has been caring for local people since 1984, providing specialist palliative and end-of-life care to people with life-limiting illnesses across Barnet, Enfield and Haringey, and increasingly within Camden and Islington. Our services are completely free of charge however it now costs more than £16m a year to run our charity. We rely on the generosity of our community through donations and our shops to make up the shortfall in funding.
Role Purpose
Reporting to the Community and Events Manager, you will play a key role in growing income through community fundraising initiatives and delivering an exciting and expanding portfolio of events. This varied role combines creative promotion of fundraising opportunities, excellent supporter relationship management, and the planning and coordination of successful events. No two days will be the same, making this an exciting opportunity for someone who enjoys a fast-paced and rewarding environment.
Key Responsibilities
Community Fundraising and Events
· Support the Community and Events Manager to develop and deliver a portfolio of community fundraising activities and fundraising events.
· Provide guidance and support to individuals, groups and organisations fundraising for the Hospice, helping them maximise income and deliver successful activities.
· Coordinate event logistics, participant communications and administration to ensure a positive supporter experience.
· Maintain accurate records of fundraising activity, event participants and supporter engagement on Raiser's Edge.
· Contribute ideas to enhance and grow the Hospice's community fundraising and events programme.
Marketing and Promotion
· Work with the Community and Events Manager and Communications Team to promote fundraising activities and events.
· Support the delivery of marketing plans and prepare briefs to assist with participant recruitment and supporter engagement.
Supporter and Volunteer Stewardship
· Deliver excellent stewardship to supporters and volunteers through a range of communication channels.
· Recruit, coordinate and support volunteers involved in fundraising events and activities.
· Build strong relationships with supporters, encouraging long-term engagement and identifying opportunities to maximise fundraising income.
Product Development and Innovation
· Contribute to the development of new fundraising products, events and initiatives.
· Support innovation and continuous improvement across the Community and Events programme.
General
· Work collaboratively with colleagues across Fundraising, Communications, Retail and Volunteering teams to maximise fundraising opportunities.
· Ensure fundraising activities comply with relevant legislation, Fundraising Regulator guidance and Hospice policies.
· Support the wider Fundraising Team as required and contribute to a positive, flexible and collaborative team culture.
· Maintain high standards of confidentiality, health and safety, and infection prevention and control at all times.
Person Specification
Experience and Knowledge
· Experience building and managing relationships with supporters, customers or other external stakeholders.
· Experience managing multiple priorities, projects and deadlines.
· Good IT skills, including Microsoft Office.
· Experience of using a CRM/database, events delivery, fundraising, or volunteer management would be advantageous.
Personal Qualities and Skills
· A great communicator with excellent relationship-building skills.
· Strong organisational skills and attention to detail.
· Able to work both independently and collaboratively.
· Enthusiastic, proactive and able to remain calm under pressure.
· Excellent written and verbal communication skills.
· Knowledge of social media and marketing techniques would be beneficial.
Essential for All
· Commitment to equality, diversity and inclusion.
· Commitment to the values and objectives of North London Hospice.
· Commitment to continuous professional development.
· Enhanced DBS check (role specific).
· Full UK driving licence (role specific).
Why join us?
By working at North London Hospice you will make a real difference to the lives of people affected by a life-limiting illness and their families. Our vision is to provide the best of life, at the end of life for everyone.
This role is a unique opportunity to build a growing corporate partnerships programme with significant potential. You'll join a passionate, supportive fundraising team and play a key role in helping North London Hospice continue providing exceptional care and support to patients and their loved ones.
We offer an attractive package of benefits, designed to support the health and wellbeing of everyone who works with us. In addition, we also offer comprehensive and unique learning development opportunities designed to give you the tools you need to succeed in your career at the hospice, whilst helping you to develop and achieve personal and professional growth.
If you're looking for a role where you can combine strategic thinking, relationship building and commercial expertise to create meaningful impact, we'd love to hear from you.
North London Hospice is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. If you require any reasonable adjustments to support you during the application or recruitment process, please get in touch
The client requests no contact from agencies or media sales.
Remote (Surrey and surrounding areas) | 18 – 24 hours
£27,500 pro rata | Flexible working | Real impact
Are you kind, caring and professional – the sort of person who listens deeply, holds space for others, and wants to make a real difference?
At Jigsaw South East, we support children and young people who are facing or coping with the death of a loved one. We’re looking for a compassionate and confident Grief Support Worker to join our small, dedicated team.
In this role, you’ll:
- Support families one-to-one and in groups, both pre- and post-bereavement
- Hold meaningful (and sometimes tough) conversations with warmth and sensitivity
- Help children feel less alone in their grief, and families feel more connected
- Contribute to our PIECES group programme, helpline, and referral process
This isn’t just a job, it’s a chance to walk alongside people at one of the hardest points in their lives and offer light, steadiness and support.
We’re looking for someone who brings:
- A warm, person-centred approach
- Experience working with children and families
- Emotional resilience and a strong sense of purpose
- The ability to travel across Surrey and attend some evening/weekend sessions
We offer:
- Flexible working
- TOIL and supervision
- Ongoing training and personal growth
- A supportive, values-led team who genuinely care
If you believe in the power of kindness and want to help children feel seen, safe and supported, we’d love to hear from you.
View our recruitment pack for more information including a full job description and person specification:
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Head of Operations
Responsible to: CEO
Hours: 35 hours per week
Salary: £45,000 - £48,000 FT (depending on experience and qualifications)
Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP and Tottenham Hale, N17 9FU) + other locations if required
Contract: Permanent (subject to continuation of funding)
Please Note: Enhanced DBS check will be required
JOB OVERVIEW
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you want to use your operational management experience to have a tangible impact in the community? This is an exciting opportunity for an experienced team leader looking to take on a meaningful new career challenge to join the Brent Irish Advisory Service (BIAS) as Head of Operations.
The Head of Operations oversees all of BIAS’s projects, managing a small, high-performing team of project coordinators and frontline advice and community-support staff to ensure that we provide the highest-quality service to our clients. You will need to have demonstrable team-management experience, strong people and communication skills, and a willingness to take a hands-on approach to project delivery, along with excellent organisational and strategic abilities to ensure that projects are delivered sustainably, effectively and efficiently.
In 2025, BIAS expanded its successful Brent-based advice service and active ageing clubs into Haringey borough. The Head of Operations will take the lead on further building and developing the new services in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal service-user base.
This is a key role within the BIAS senior leadership team, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.
KEY WORK AREAS AND MAIN DUTIES
Staff management
- Manage a team of five project coordinators and five front-line staff to ensure effective delivery and monitoring of BIAS’s core welfare and housing advice, active ageing, volunteering and befriending projects, which support over 900 people per year.
- Manage HR procedures, including employment contracts, probation assessment, leave administration, staff supervision, performance management and exit procedures.
- Conduct recruitment procedures where needed, and supervise the onboarding process for new joiners.
- Oversee training and development needs and budgets.
- Ensure good teamwork and lines of communication between staff, including by chairing regular staff meetings.
- Create a positive working environment in which equity and diversity are promoted and staff can do their best.
Project management
- Project-manage the further development of new advice and active ageing services in Haringey borough.
- Take the lead on promotion and marketing of BIAS’s services, including by representing the charity to partner organisations and at external events.
- Contribute to the organisation and running of regular community and fundraising events.
- Deputise for the Advice Services Manager where needed, supporting the welfare and housing advisers with complex casework, forward planning and client management.
- Support the Active Ageing Coordinators and volunteer teams wherever needed with the day-to-day running of the active ageing clubs.
Quality and service delivery
- Oversee quality-assurance procedures in line with the Advice Quality Standard (AQS), and spearhead biannual renewal of BIAS’s AQS accreditation.
- Oversee running of BIAS’s volunteer project in line with the Investing in Volunteers quality accreditation standards.
- Serve as internal data protection officer, monitoring GDPR compliance, managing risk and responding to any potential data breaches.
- Serve as BIAS safeguarding lead, ensuring that safeguarding policies and training are kept up to date, and that all safeguarding concerns are appropriately addressed.
- Work with the Fundraising and Communications Manager to administer the BIAS website and implement BIAS’s social media strategy.
- Administer BIAS’s IT and client management systems (Microsoft 365, SharePoint, BrightHR, Lamplight CRM), coordinating training, updates and troubleshooting.
Operational leadership
- Advise the CEO on all staffing and service-delivery issues.
- Monitor and report on service delivery, including through monthly advice and volunteer-project reports, quarterly Board reports and regular funder reports.
- Carry out regular reviews of BIAS’s annual business plan, risk register, five-year strategy and internal policies and procedures, providing recommendations to the CEO and Board of Trustees on strategic direction.
- Research and secure funding from grant-making organisations, ensuring BIAS’s future financial sustainability.
- Work closely with the Finance Manager and CEO on budgeting, grant monitoring, cashflow and financial authorisation.
These are the basic duties required of the Head of Operations. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.
Candidates must be eligible to work in the UK. This role will be based in our advice offices and club venues in Willesden and Haringey but there may be some options for flexible working (e.g. one day per week from home). Occasional evening or weekend work may be required.
ABOUT BIAS
BIAS is a local charity which has supported England’s largest Irish community in Brent for almost fifty years. We deliver our support through our welfare and housing advice service, our active ageing clubs, our volunteer project and our befriending scheme. We raise over £2 million in extra income for the most vulnerable and disadvantaged every year and have over 7000 attendances at our club services. BIAS has recently expanded into Haringey borough and has exciting plans to further develop its project scope and geographical reach, supported by sustainable and diversified grant funding, including from Ireland’s Emigrant Support Programme.
HOW TO APPLY
To apply, please submit a CV and cover letter. The deadline for applications is 29th August 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.
The client requests no contact from agencies or media sales.
Social Prescribing Link Worker (30 hours - part time)
Hours: 4 days a week
Salary: £23,878
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About Help on Your Doorstep
Help on Your Doorstep, is a pioneering charity working in the London Borough of Islington to improve the health and wellbeing of people and the communities that they live in. Through our Social Prescribing Service, ‘Connect’ outreach and referral service and Good Neighbour Schemes, we support people to thrive in healthier, happier and more connected communities.
At the heart of everything we do is a commitment to build trusted, relationship-based support with individuals and communities.We work closely with partners who share our vision of tackling the social and health inequalities that affect people across Islington.
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About the role
Our Social Prescribing service supports patients referred by GP practices across Central Islington.Working within a fast, paced, person-centred environment, Social Prescribing Link Workers support individuals to identify what matters most to them and connects with community services, activities and support that improves their well-being and addresses the wider determinants of health.
The service benefits from close collaboration with our Connect service and access to over 120 referral partners, offering a diverse range of opportunities to support residents’ health, wellbeing and independence.
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What You’ll Be Doing
As part of a dedicated team of four Social Prescribing Link Workers, seven Connect service colleagues and external partners working in primary care teams, you will:
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Work with patients referred by GP practices to provide personalised, strengths based support
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Build trusted relationships and support individuals to overcome, social, practical and emotional barriers
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Support people to access community-based services, activities and networks
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Manage a varied caseload, maintaining accurate and timely records
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Work collaboratively with GP practices, primary care teams, colleagues and external partners
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About You
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Passionate about creating a fairer society and reducing health inequalities
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Have excellent interpersonal and communication skills
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Have experience of providing person-centred or personalised support (paid or unpaid)
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Can work at pace and work across different data-systems and maintain accurate records
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Can manage a caseload in an organised and methodical way
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Are comfortable balancing face to face work with administrative responsibilities
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For a full job description, person specification and details on how to apply, please go to our webste
Any queries please contact
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Our Team
You will be part of a supportive and collaborative team of 4 Social Prescribing Link Workers and 7 Connect Service colleagues, GP practices and external partners across Islington.We value teamwork, reflective practice, and learning from one another to continually improve outcomes for residents.
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How to Apply
The deadline for completed applications is 11.30pm on Wednesday, 26th August.
You need to submit a cover letter which explains why you want the role, why your experience and skills are a good fit.Please do not just state you have the skills and experiences – explain and give examples.Please don’t use AI to write your application for you.
You need to submit a CV. In person interviews - date tbc
Help on Your Doorstep aims to improve the health and wellbeing of people in Islington, especially those who are vulnerable and isolated.

The client requests no contact from agencies or media sales.







